Service Procedure
Beyond the retailer return policy, please call the toll free number below to obtain service. A customer representative will give you a return authorization number (RA number) allowing you to ship your product to the service center.
Please have the following information available when you call the service center:
Your Name and Address
Date of Purchase
Model Number
Serial Number
Store Name and Address
Store Location Number
Type of problem with the unit
After receipt of the RA number:
Send the complete unit, including power cord and adapter in the original carton to the address below.
Include a copy of the original receipt for proof of purchase .
Write the RA number on the outside of the package. Packages without RA numbers will not be accepted.
The LCD monitor is fragile. Use extreme care when handling and packaging the unit.
The purchaser is responsible for any shipping charges to the repair facility and assumes all
risk.
The service center will repair or replace the unit and send it back to the purchaser within 10 working days from receipt of the unit.
To contact the service facility, please call 508-435-4830 or (800) 639-3803. The address for this facility is:
Four Star Group
26840 Fargo Ave. Suite C
Bedford Heights, OH 44146
Email Support: [email protected]
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*30 Day Limited Warranty
This product is warranted to be free from defects in material and workmanship for a period of 30 days. Warranty obligations are limited to replacement or repair of defective parts and components, at the option of the manufacturer. The warranty of this product is null and void if the product is subjected to negligence, abuse, modification, misuse, accident or if the customer uses the product for a function it was not intended for. This warranty is only valid for the original purchaser of this product and will not be honored if the product is resold.
The manufacturer will not be liable for incidental or consequential damages caused by the use of this product. The manufacturer will not be liable for any costs such as lost profits or revenues, cost of temporary replacements, loss of data, loss of equipment or use of equipment or any claims by third parties.
Please call the phone number included to obtain service. A customer representative will give you a return authorization number (RA number) allowing you to ship product to the service center. The purchaser must have a copy of the original receipt for proof of purchase within 30 days. The purchaser of this product is responsible for any shipping charges to the repair facility. The manufacturer service center will repair or replace the unit in question and send it back to the purchaser within 7 working days of receipt of the unit.
