Moneris iCT250 Reference guide
Annons
Annons
Moneris® iCT250
Reference Guide
02/22
Need help?
Web: moneris.com/support/devices/iCT250
Toll-free: 1-866-319-7450
Record your Moneris merchant ID here:
____________________________________
Contents
Moneris® iCT250 Reference Guide 1
Moneris® iCT250 Reference Guide 2
Moneris® iCT250 Reference Guide 3
Setting Up Your Terminal
Setting Up
Your
Terminal
In this section, we go over everything you need to know to set up your Moneris iCT250.
You can also view our setup videos online at moneris.com/Support/Devices/iCT250 .
Moneris® iCT250 Reference Guide 4
Before you get started
1.
Please confirm that you received all the necessary items in your Welcome Kit.
2.
If your terminal will communicate with the Moneris host over high-speed Ethernet, review the Moneris IP
Readiness Checklist (available at moneris.com/checklist ) to ensure that your Ethernet service is ready to support your terminal.
3.
Make sure you have the following information:
Moneris® iCT250 Reference Guide 5
Your 13-digit Moneris Merchant ID (found in your “Important information” email).
Settlement responsibility (found in your Welcome Email): System Close (Moneris closes your batch at the end of each day) or Merchant Close (you are responsible for closing your batch at the end of each day).
Optional features e.g. gift cards , loyalty cards , Ernex Terminal ID (found in your Moneris Gift & Loyalty
Welcome letter).
If any of the above required elements are missing, please call Moneris Customer Care toll-free at
1-866-319-7450 .
4.
Do one of the following:
If you are setting up a standalone terminal (with or without an external iPP320 PINpad): Proceed to
If you are setting up a semi-integrated terminal to work with your electronic cash register (ECR): Refer to the Moneris iCT250 Semi-Integrated Reference Guide available at moneris.com/Support/Devices/iCT250 , and follow the instructions in the “Important: Read first” section of that guide.
Moneris® iCT250 Reference Guide 6
Hardware setup
Follow these instructions to set up your terminal hardware. If your location does not have Ethernet networking, skip to step 2 to setup a dial connection.
1.
Hi-Speed Ethernet setup a.
Plug one end of the Ethernet cable into the Magic Box port labelled ETH . b.
Plug the other end of the Ethernet cable into the router/switch/hub/internal wiring — whatever is applicable to the high-speed Internet service at your location. (If necessary, please refer to the Moneris IP Readiness
Checklist available at moneris.com/checklist .)
Recommendation: Set up dial backup as well (follow the
Dial backup instructions on page 16) so that the terminal
can use dial backup if your Internet service is temporarily unavailable.
Moneris® iCT250 Reference Guide 7
2.
Dial / Dial Backup setup (optional) a.
Plug one end of the dial cable into the Magic Box port labelled
“ IN”. b.
Plug the other end of the dial cable into an analog phone jack.
Recommendation: Use a dedicated phone line for the terminal.
Sharing the line with another device (e.g., a fax machine) can cause communication problems. c.
Do one of the following:
If you ordered an external PINpad, go to step 3, “Connect the external iPP320 PINpad” below.
If you did not order an external PINpad, go directly to step 4, “Connect the two-part power
3.
Connect the external iPP320 PINpad (optional) a.
Turn the PINpad over so that the back panel is facing you. b.
Plug the PINpad cable into the USB port on the PINpad
(raise the latch). c.
Fold the latch down and press to secure the cable. d.
Turn the terminal over so that the back panel is facing you.
Locate the two corner latches.
Moneris® iCT250 Reference Guide 8
3.
Connect the external iPP320 PINpad (optional) e.
Grip the latches simultaneously, and then pull back to raise the back panel. f.
Detach the panel completely. g.
If a three-pronged rubber stopper is attached, go to step h.
If there is no stopper, go to step i. h.
Grip the stopper, and pull back until it tears off completely
(or use scissors to carefully snip it off). i.
Plug the PINpad cable into the port labelled USB HOST in the terminal compartment. j.
Position the PINpad cable so that it sits securely in the middle groove at the top of the terminal. k.
Position the back panel so that its upper two corner tabs are slotted into the openings at the top of the terminal.
l.
Close the back panel until it snaps shut. (The PINpad cable should be secured as it passes through the middle opening between the closed panel and the terminal.) m.
Go to step 4 on page 10.
Moneris® iCT250 Reference Guide 9
4.
Connect the two-part power supply cable a.
Insert the plug connector into the adaptor box to form the complete power cable. b.
Insert the power cable's barrel connector into the Magic
Box's circular port labelled with the power symbol . c.
Plug the other end of the power cable into a power source. The terminal (and external iPP320
PINpad if attached) will power on.
Recommendations: Always plug the power cable into the power source last to avoid power surges. Use a power bar equipped with surge protection if possible. Do not use the power cable from your existing terminal, as it may damage your new terminal.
Important: You must use the exact power adaptor and cables provided by Moneris to work with the Moneris iCT250 terminal. Failure to do so may affect the operability of, or cause damage to, the equipment. d.
Wait for the terminal to display TERMINAL SETUP
REQUIRED.
If you attached an external PINpad, wait for it to display the CPX version screen as shown here. e.
Go to step 5, “Remove the protective film” below.
5.
Remove the protective film (if applicable) a.
If your iCT250 terminal has a protective film covering the display screen, peel the film off.
Hint: Peel from the top right to the bottom left corner. b.
If you have the optional iPP320 PIN Pad, and there is a protective film covering the display screen, peel the film off as described above. c.
Go to step 6 “Install the paper roll” on page 11.
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6.
Install the paper roll a.
Lift the printer latch up, and then pull back to open the lid and expose the paper well. b.
Insert the paper roll into the paper well with the loose end unrolling from the bottom of the roll towards the front of the terminal. c.
Unroll enough paper to extend at least one inch (2.5 cm) past the faceplate. d.
Close the lid, and press down to snap it back into place so that the extended paper is pressed securely between the closed lid and the top of the faceplate.
Note: The paper should unroll back over the top of the printer, not unroll over the faceplate.
Note: To advance the paper from the printer when the lid is closed, you must press and hold down the yellow key when the terminal is powered on. DO NOT attempt to manually advance the paper by pulling it as this will damage the printer.
What to do next
Your hardware setup is complete. The next step is to configure the terminal’s manual card entry password.
instructions.
Note: If you are configuring a terminal that has already been set up and initialized, the flow will be different.
Refer to the iCT250 Operating Manual in WebHelp format at moneris.com/Support/Devices/iCT250 and search for the topic entitled ‘ Password Protection for Manual Card Entry ’. This topic explains the various configuration options depending on your scenario.
Moneris® iCT250 Reference Guide 11
Configuring the password for manual card entry protection for the first time
Working in tandem with a password, the MANUAL CARD ENTRY? parameter protects the manual entry of card information on the terminal keypad. To set up a password and enable manual card entry, follow these steps.
1.
Decide on your password:
It must be 5 to 10 numbers.
You cannot use more than two consecutive numbers in a row such as 12345 or 98765, or repeating numbers such as 22233.
You will have 60 seconds to enter it.
2.
From the TERMINAL SETUP REQUIRED screen, press the green key.
The MAN ENT PSWD screen appears.
3.
At the ENTER NEW 5-10 DIGIT PASSWORD prompt, key in the password you decided on in step 1, and press the green key.
Note: You have 60 seconds to enter the password.
The RE-ENTER NEW PASSWORD prompt appears.
4.
Key in the password again and press the green key.
The message PASSWORD SET UP SUCCESSFULLY appears briefly on the terminal, followed by the TERMINAL
SETUP REQUIRED prompt.
5.
Determine whether or not your business will accept manually entered card data on the terminal:
If you want to enable your staff and customers to manually enter card data on the terminal, proceed to step 6.
If you want to prevent manual card entry on the terminal, this particular setup process is complete.
Proceed to the What to do next section on page 13.
6.
At the TERMINAL SETUP REQUIRED prompt, press the Admin key twice, key in 08 , then press the green
key.
The GENERAL PARAMETERS menu appears.
7.
Scroll down to MANUAL ENTRY and press the green key.
The ENTER MAN ENT PASSWORD prompt appears.
8.
Key in the password that you created in steps 3 and 4, then press the green key.
9.
In the MANUAL CARD ENTRY screen, scroll down to highlight ON , then press the green key.
The GENERAL PARAMETERS menu appears again.
10.
Press the red key multiple times to return to the TERMINAL SETUP REQUIRED prompt.
There are further configuration for mail/telephone orders (card not present) transactions. Refer to the iCT250
Operating Manual in WebHelp format at moneris.com/Support/Devices/iCT250 and search for the topic entitled ‘Enabling Mail Order/Telephone Order Entry’.
Moneris® iCT250 Reference Guide 12
What to do next
The next step is to configure the terminal and the external PINpad, if applicable. Choose one of the options below.
If you are setting up the terminal to work as:
a standalone device with an external PINpad, proceed to Enabling the external PINpad on page 20;
a standalone device without an external PINpad, proceed to Communications setup on page 14;
a semi-integrated device with your ECR, refer back to the Moneris iCT250 Semi-Integrated Reference Guide , and continue the applicable overview setup procedure beginning at step 3, “Enable Semi-Integrated mode on the terminal...”.
Moneris® iCT250 Reference Guide 13
Communications setup
Your terminal must be configured to communicate with the Moneris host.
1.
Do one of the following based on your requirements:
If you are using dynamic IP as default, proceed to Using dynamic IP below.
If you are using static IP as default, proceed to Using static IP on page 14.
If you are using dial as default, proceed to Using dial
If you are using dial as backup, proceed to Using dial as backup on page 16.
Tips for moving through the menus
Press the key to answer "yes" to any questions or to scroll down.
Press the key to answer "no" or to scroll up.
Press the green key to select a menu item or finish entering information and move on to the next step.
Using dynamic IP
The terminal is already configured for dynamic IP communications.
1.
Do one of the following:
If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an outside line, proceed to
Setting a dial prefix on page 16.
Using static IP
Contact your Internet Service Provider (ISP) to gather the following information:
the terminal’s IP address;
Mask ID;
Gateway address;
DNS addresses.
Note: If you are configuring the terminal to work as a semi-integrated device with your ECR, you will also need to know the port number that the ECR is configured to use to communicate with the terminal.
1.
Press the Admin key twice, key in 13 , and press the green key.
2.
Press the green key to select TERMINAL SETUP .
3.
Press the green key to select TERMINAL TYPE .
4.
Scroll up to STATIC and press the green key.
Moneris® iCT250 Reference Guide 14
5.
When the TERMINAL SETUP menu appears, enter the static IP information as follows:
Note: To enter a decimal point, press the 0 (zero) key and then press the Admin key. a.
Scroll down to TERMINAL ADDR and press the green key. Then key in the terminal’s IP address and press the green key. b.
Scroll down to MASK ID , and press the green key. Then key in the terminal’s Mask ID and press the green key. c.
Scroll down to GATEWAY , and press the green key. Then key in the terminal's Gateway address and press the green key. d.
Do one of the following:
If you are setting up a standalone terminal (with or without an external PINpad): Skip this step, and
If you are setting up the terminal to work as a semi-integrated device with your ECR: Scroll down to
PORT NUMBER and press the green key. Then key in the port number that the ECR is using to communicate with the terminal and press the green key.
6.
Press the red key once to return to the ETHERNET SETUP menu.
7.
Enter the terminal's DNS address information: a.
Scroll down to DNS SETUP and press the green key. b.
Scroll down to PRIM ADDRESS and press the green key. Key in the terminal's Primary DNS Address and press the green key. c.
Scroll down to SEC ADDRESS and press the green key. Key in the terminal's Secondary DNS Address and press the green key.
8.
Press the red key twice.
The REBOOT TERMINAL message appears, and then the terminal reboots.
9.
When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED, go to the next step.
10.
Press the Admin key twice, key in 13 , and press the green key.
11.
When the ETHERNET SETUP menu appears, press the red key once.
12.
When the terminal displays TCP HOST CONNECTION OK PRESS OK, press the green key.
If TCP CONNECTION FAILED or HOST CONNECTION FAILED appears, see page 17 for troubleshooting.
13.
When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED, do one of the following:
If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an outside line, proceed to
Moneris® iCT250 Reference Guide 15
Using dial
To set up dial as your default method of communicating with the Moneris host, follow these steps.
1.
Press the Admin key twice, key in 08 and press the green key.
2.
Press the green key to select COMMS TYPE .
3.
Scroll up to DIAL and press the green key.
4.
When the GENERAL PARAMETERS menu appears, press the red key two times.
The TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED message appears.
5.
Do one of the following:
on this page.
If you do not need to enter a prefix, proceed directly to Initialization and logon on page 19.
Using dial backup (optional)
If you do not need to enter a prefix (e.g., 9) to connect to an outside line, proceed directly to Initialization and logon
(directly below).
Setting a dial prefix
1.
Press the Admin key twice, key in 15 , and press the green key.
2.
Press the green key to select PREFIX .
3.
Key in the prefix number (e.g. 9), and press the green key.
4.
Press the red key twice.
When the terminal displays TERMINAL SETUP REQUIRED or REINITIALIZATION REQUIRED, proceed to
Initialization and logon on page 19.
Moneris® iCT250 Reference Guide 16
Communications troubleshooting
Error message
HOST CONNECTION
FAILED or
TCP CONNECTION
FAILED
Solution
The terminal cannot establish a connection to the Moneris host.
If the terminal is configured for IP:
1.
Press the green key to return to the TERMINAL SETUP
REQUIRED screen.
2.
Confirm that the Ethernet cable is securely plugged into the
ETH
port located on the Magic Box. Refer to Hi-Speed Ethernet setup on page 7.
3.
Confirm that the router and hub/switch (if any) are functioning
(refer to the Moneris IP Readiness Checklist at moneris.com/checklist to confirm that your firewall rules have been updated).
4.
Confirm that the network is functioning.
Public Internet: Contact your ISP (Internet service provider) for assistance.
Corporate WAN: Call your corporate help desk to confirm that the corporate WAN is functioning properly.
5.
Once you have confirmed that your network is functioning:
Press the Admin key twice, key in 11 , and press the green
key.
6.
When the HOST SETUP menu appears, press the red key once.
7.
Do one of the following depending on what appears:
If TCP HOST CONNECTION OK PRESS OK appears, press the green key. Go to step 8.
If the TCP CONNECTION FAILED error recurs (static IP configuration only): a.
Press the Admin key twice, key in 13 , and press the green key. b.
Press the green key to select TERMINAL SETUP . c.
Re-enter the static IP values. Go back to Using static IP
(page 14), and continue at step 7.
Table continues on the next page.
Moneris® iCT250 Reference Guide 17
Error message Solution
8.
Do one of the following:
If you are using dial backup and need to enter a prefix (e.g.,
9) to connect to an outside line, proceed to Setting a dial prefix on page 16.
If you are not using dial backup, or you are but do not need
to enter a prefix, proceed to Initialization and logon on page 19.
If the terminal is configured for dial:
1.
Press the green key to return to the TERMINAL SETUP
REQUIRED screen.
2.
Confirm that the dial cable is securely plugged into the
“ IN” port located on the Magic Box.
3.
Confirm that the COMM TYPE is set to DIAL
4.
If the terminal must use a prefix to dial out, ensure that the dial
PREFIX parameter has been configured correctly. Refer to
Setting a dial prefix on page 16.
5.
Proceed to Initialization and logon on page 19.
Moneris® iCT250 Reference Guide 18
Initialization and logon
Before processing any transactions, you must initialize your terminal with the Moneris host and logon.
1.
Do one of the following:
• If you are setting up a standalone terminal (with or without an external PINpad): Go directly to step 2.
• If you are setting up a semi-integrated terminal to work with your ECR: Refer back to your Moneris iCT250 Semi-Integrated Reference Guide , and continue the applicable overview setup procedure beginning at step 5 ("Configure the terminal-to-ECR communications parameters…”).
2.
Press the Admin key twice, key in 01 and press the green key.
3.
When MERCHANT ID appears, key in your current 13-digit merchant ID and press the green key.
4.
When PHONE NUMBER appears, key in the number as follows and press the green key.
If your merchant ID begins with:
00301
00302
00304
Key in:
1 888 699 7299
1 888 358 8602
1 888 332 8433
5.
Wait while the terminal communicates with the Moneris host. Over the next few moments, the screen will display SENDING, RECEIVING, and PROCESSING.
• If SWIPE ADMIN CARD appears, swipe one of the white POS Admin cards (provided with your new terminal).
6.
Wait while the terminal communicates with the Moneris host to log on.
7.
If the initialization and logon are successful, the terminal screen should display one of the following READY screens (which will always display when your terminal is ready to be used):
Standalone terminal :
PURCHASE ENTER AMOUNT appears on the terminal. (If an external PINpad is attached,
“WELCOME/BONJOUR” appears on the PINpad.)
Semi-integrated terminal :
WELCOME/BONJOUR appears on the terminal.
8.
If you need to advance the paper from the printer, you must press and hold down the yellow key when the terminal is powered on.
Note: Once the paper roll is installed and the printer lid is closed, DO NOT attempt to manually advance the paper by pulling it as this will damage the printer.
9.
Your terminal is ready to process transactions.
Moneris® iCT250 Reference Guide 19
Additional options
There are several options that you can choose to enable on your terminal to enhance its functionality.
Note: All instructions in this section begin at the terminal’s READY screen.
Enabling the external PINpad (if attached)
Important: If you are setting up your terminal as a semi-integrated device to work with your ECR, do not follow these steps to enable an external PINpad. The PINpad option is not supported in Semi-Integrated mode.
1.
Unplug the terminal’s power cable from the power source and then replug it to restart the hardware.
2.
On the PINpad, do the following: a.
As soon as the PINpad displays the CPX version screen, press the green
key within 3 seconds. b.
When the PIN/CARD BEEP screen appears, go to the next step.
Note: If this screen does not appear, repeat step 1. c.
Press the key until the COM PORT screen appears. d.
Press the yellow key until USB-9600 appears. e.
Press the green key to select USB-9600 . f.
When the PINpad displays the CPX version screen, go to the next step.
3.
On the terminal, do the following: a.
Press the Admin key twice, key in 08 , and press the green key. b.
Scroll up to EXT PINPAD and press the green key. c.
When ENABLE EXTERNAL PINPAD? appears, press the key ( YES ).
4.
Wait for the PINpad to display WELCOME/BONJOUR.
5.
When the terminal displays TERMINAL SETUP REQUIRED, proceed to Communications setup on page 14.
Moneris® iCT250 Reference Guide 20
Printing the contactless logo on contactless transaction receipts
When this feature is enabled, the contactless logo will be printed on all contactless transaction receipts.
1.
Press the Admin key twice, key in 08 , and press the green key.
2.
Scroll up to CTLS LOGO and press the green key.
3.
Scroll to ENABLE and press the green key.
4.
Press the red key twice to return to the READY screen.
Enabling Tip Entry, Cashback, or Invoice Number
1.
Press the Admin key twice, key in 08 , and press the green key.
2.
Use the key to scroll down to the option that you want to enable (e.g. TIP ENTRY , CASH BACK , or
INVOICE NUMBER ) and press the green key.
If you are enabling tip entry, follow these additional steps: a.
Scroll to a tip entry type ( TIP BY AMOUNT , TIP BY PERCENT , or TIP BY $ AND % ) and press the green
key. b.
Press the red key once, and then go to step 4.
3.
Enable the option by pressing the key ( YES ).
4.
Press the red key twice to return to the READY screen.
Note: To change the default values for the tip and cash back options, or to enable enhanced tip prompting, refer to the iCT250 Operating Manual in WebHelp format at moneris.com/Support/Devices/iCT250 .
Changing printer options
The printer is set up to automatically print the second receipt 10 seconds after it prints the first receipt.
Note: If you don’t want to wait, simply press the green key to print the second receipt immediately.
To change this setting:
1.
Press the Admin key twice, key in 14 , and press the green key.
2.
Scroll down to PRINT DELAY and press the green key.
3.
Key in the number of seconds that the printer should wait before automatically printing the second receipt and press the green key.
Note: If you key in 99 , the printer will always wait until the green key is pressed before printing the second receipt.
4.
Press the green key to return to the PRINTER CFG menu.
5.
Press the red key twice to return to the READY screen.
Note: Shop for point-of-sale supplies and paper online at shop.moneris.com
.
Moneris® iCT250 Reference Guide 21
Changing the terminal language
1.
Press the Admin key twice, key in 04 , and press the green key.
2.
Scroll to a language and press the green key to select it.
3.
Press the red key twice to return to the READY screen.
Enabling loyalty and gift cards
Didn’t order a loyalty program and gift cards but would like to find out more? Please call us at 1-866-319-7450 .
1.
Press the Admin key twice, key in 310 , and press the green key.
2.
Press the green key to select ENABLE ERNEX .
3.
Press the key to select YES .
4.
Press the green key to select INITIALIZATION .
5.
Key in the Ernex Terminal ID and press the green key.
6.
Wait while the terminal communicates with the Moneris host.
If CLEAR TERMINAL STORAGE? appears, press the key to select YES .
The READY screen appears.
7.
Your terminal is ready to process loyalty card and gift card transactions. For instructions on performing:
gift card transactions, refer to the Moneris iCT250 Gift Card Program Reference Guide .
loyalty card transactions, refer to the Moneris iCT250 Loyalty Programs Reference Guide .
Enabling tip entry (gift cards)
1.
Press the Admin key twice, key in 310 , and press the green key.
2.
Scroll down to TIP ENTRY and press the green key.
3.
Press the key to select YES .
4.
Press the red key to return to the READY screen.
Note: To change the default values for tip entry, or to enable enhanced tip prompting for gift cards, refer to the iCT250 Operating Manual in WebHelp format at moneris.com/Support/Devices/iCT250 .
Moneris® iCT250 Reference Guide 22
Enroll in Merchant Direct®
Merchant Direct is the Moneris online tool for accessing all of your merchant reports, including end-of-day reports. To sign up for Merchant Direct, follow these steps.
Note: If you have already enrolled for Merchant Direct, you do not have to enroll again.
1.
Go to moneris.com
.
2.
In the top right area of the screen, click Login and select Merchant Direct .
3.
Click Online Enrolment .
4.
Fill in the fields in the online form to complete your enrolment.
Moneris® iCT250 Reference Guide 23
Using Your Terminal
Using
Your
Terminal
In this section, we go over everything you need to know to use your Moneris iCT250, including how to perform transactions and end-of-day processes.
Moneris® iCT250 Reference Guide 24
Moneris iCT250
Use this handheld, all-in-one terminal and PINpad to process transactions at the point of sale (POS).
When prompted, you (and sometimes your customer) will key in information on the terminal. If your customer is required to key in information, pass the handheld to the customer. When the customer has finished keying in the information, retrieve the terminal and complete the transaction.
Moneris® iCT250 Reference Guide 25
Terminal keys and hardware
1 Function keys
Move through the menu items on the display.
Select the option displayed above the key: e.g. if YES displays above the key, press that key to select
YES. If displays above the key, press that key to scroll up.
To select an item, scroll through the list until the item is highlighted (e.g. LOGON vs. LOGON ), and then press the green key.
2 Alpha-numeric keys
Key in numbers, letters, and Admin (with the Admin key).
3 Admin key
Go to the MAIN MENU from the READY screen.
Select letters and Admin (with alphanumeric keys).
4 Red Cancel key
Cancel a transaction.
Move back one menu at a time.
5 Yellow Correct key /Paper feed key
Clear displayed data one character at a time.
Press key (hold down) to advance the receipt paper in the printer.
6 Green OK key
Accept displayed data.
Submit data.
Select highlighted menu item.
7 Printer
To advance receipt paper, see label 5 above.
8 Keypad
9 Magnetic stripe reader
10 Chip reader
11 Display screen/Contactless reader (internal)
Note: If the terminal’s back light dims (keys lose their bright glow), press any key. The keys function even if the back light is dimmed.
Moneris® iCT250 Reference Guide 26
Optional external PINpad
If an optional Moneris iPP320 external PINpad is connected to the iCT250 terminal and your merchant account is configured for it, the customer uses the PINpad to input transaction information when prompted.
General guidelines for the iPP320 PINpad
When the CONTINUE ON PINPAD prompt appears on the iCT250 terminal, pass the iPP320 PINpad to your customer.
The customer follows the prompts on the PINpad.
For contactless transactions, the TAP CARD prompt always appears on the PINpad.
Keep the terminal in front of you to complete the transaction.
The PINpad displays WELCOME/BONJOUR while in its idle state.
1 Display screen/Contactless reader (internal)
2 Magnetic stripe reader
3 Chip reader
Moneris® iCT250 Reference Guide 27
Card types
The Moneris iCT250 supports the following card types and formats. These card types are not mutually exclusive.
A single card can include a magnetic stripe, a chip, and contactless functionality.
Magnetic stripe card
A card with a magnetic stripe
The card is swiped on the magnetic stripe reader
Chip card
A card with a chip
The card is inserted into the chip card reader
Contactless card
In this guide, the term “contactless card” includes:
a card with contactless functionality; supported card brands including: Visa ® , Mastercard ®
Express ® , Discover ® , and Interac ®
a mobile device, such as a smartphone, tablet, or smartwatch
other contactless-enabled items such a key fob or a mobile tag
, American
The card is tapped on the contactless reader.
All contactless card formats and any related software are the responsibility of the cardholder (e.g., downloading a digital app from their financial institution).
Cardholders with a mobile device (e.g., smartphone) are responsible for loading their card information into their digital wallet.
Moneris® iCT250 Reference Guide 28
Cardholder verification
Cardholder verification methods (CVM)
Many transactions require cardholder verification. This means your customer must provide proof that they are the valid cardholder by performing one of the cardholder verification methods below. The terminal will prompt your customer (or you) for the appropriate CVM.
When verification is required, follow these general guidelines:
for a transaction where a card is swiped, the cardholder signs the merchant copy of the receipt.
for a transaction where a card is inserted, the cardholder enters their PIN on the terminal (or on the external
PINpad if applicable). In some cases, the cardholder may need to sign the merchant copy of the receipt.
for a transaction where a card is tapped, the cardholder signs the merchant copy of the receipt.
for a transaction where a mobile device is tapped, the cardholder enters their passcode on their mobile device. If the cardholder has already entered their passcode, they will not be prompted again during the transaction.
Cardholder verification limit
This is the maximum dollar amount for performing a tapped credit transaction without cardholder verification.
To determine the cardholder verification limit for a card, print a Configuration Report (see instructions on
page 57). Look near the end of the report for the
CVM LIMITS section, then look under each card type for the DOMESTIC CVM LIMIT .
If the final transaction amount is greater than the limit specified (in the case of Visa, equal to or greater than) then the cardholder must perform one of the cardholder verification methods outlined in the
Cardholder verification methods section above.
In most cases, this limit does not apply to:
Credit transactions where the card is swiped or inserted
Interac Debit transactions where the card is swiped or inserted
These transactions require cardholder verification regardless of the transaction amount.
Moneris® iCT250 Reference Guide 29
Card entry options
Insert: Chip cards
1.
SWIPE OR INSERT CARD or SWIPE/INSERT/TAPCARD displays on the terminal or external PINpad if attached.
2.
Either you or the customer inserts the card into the device’s chip reader.
Note: Unless the device prompts otherwise, do not swipe a chip card even if the card has a magnetic stripe.
3.
The customer may be prompted to key in a PIN.
4.
The chip card must remain inserted until the REMOVE CARD prompt displays.
Wave/Tap: Contactless cards
1.
SWIPE/INSERT/TAP CARD displays on the terminal or external PINpad if attached.
2.
The customer taps their card over the icon that appears on the display screen.
Note: The customer does not need to enter a PIN on the terminal or external PINpad. However, if the customer is using a mobile device, they may be directed to enter a passcode on their smartphone or tablet.
3.
Note the following:
Your merchant account must be configured for contactless functionality.
Only Purchases, Refunds, and Balance Inquiries can be processed using a contactless card.
The transaction amount must be equal to or less than the maximum Contactless Transaction Limit set
for the card (see Contactless Transaction Limit on page 31).
The card must be within 0.5 in. (1.3 cm) of the screen, but it does not have to touch it.
The card must be tapped or waved by itself (the customer cannot leave the card in their wallet and wave it in front of the screen).
Moneris® iCT250 Reference Guide 30
Contactless Transaction Limit (CTL)
For each card type, there is a limit on the dollar value that can be processed as a contactless transaction.
Credit Cards (and some Debit cards): To determine the CTL for a card, print a Configuration Report (see
instructions on page 57). Look near the end of the report for the
CVM LIMITS section, then look under each card type for the DOMESTIC TXN LIMIT . If this limit shows a value of ‘9999’, then there is no contactless limit.
Note: If a contactless credit card is tapped for an amount that exceeds its maximum CTL, the terminal or
PINpad will display CONTACTLESS TRANSACTION LIMIT EXCEEDED (see message on page 62).
Mobile Devices: For Mastercard, look for the MC-M TXN LIMIT . If this limit shows a value of ‘9999’, then there is no contactless limit for Mastercard on mobile devices. For all other cards, use the DOMESTIC TXN
LIMIT as specified above.
Interac Flash Cards: The maximum CTL is determined by the card and does not appear on any report.
Note: If an Interac Flash card is tapped for an amount that exceeds its maximum CTL, the terminal or
PINpad will display TAP FAILED PLEASE INSERT OR SWIPE CARD (see message on page 64).
Swipe: Magnetic stripe cards
1.
SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD displays on the terminal or external PINpad if attached.
2.
Swipe the card on the device’s magnetic stripe reader.
Note: If the card has a chip and the terminal or external PINpad (if attached) is enabled to read chip cards, the card must be inserted into the chip reader.
Manual card entry
If all available card entry methods fail, you may manually enter the card number for credit cards and some chip debit cards.
Note: A manual card entry password must be configured, and manual card entry must be enabled on the
1.
The SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD prompt displays on the terminal or external PINpad if attached.
2.
Key in the card number on the terminal and press the green key.
3.
At the ENTER EXPIRY DATE [MMYY] prompt, key in the card’s expiry date (MMYY) on the terminal and press the green key.
If the ENTER LAST 4 DIGITS prompt appears, key in the card’s last four digits and press the green key.
Moneris® iCT250 Reference Guide 31
4.
When the ENTER MAN ENT PASSWORD prompt appears, key in your manual entry password and press the green key.
If TAKE MANUAL IMPRINT OF CARD AND PRESS OK appears, take a manual imprint of the card and press the green key.
Moneris® iCT250 Reference Guide 32
Transactions
All instructions in this section begin at the READY screen. To access the READY screen from any other screen, press the red key repeatedly until the READY screen appears.
General guidelines
1.
If the terminal is configured to use Ethernet, ensure that the Ethernet icon (at the top of the terminal display screen) is coloured green.
2.
Determine the transaction to be processed (e.g., Purchase or Refund).
3.
Establish the means of payment (credit or debit).
4.
Enter the card data on the terminal or external PINpad if attached (see pages 30 - 31).
5.
Follow the prompts* (see pages 34 -49).
6.
Process receipts (see pages 52-54).
*Prompts may vary depending on variables such as terminal setup, merchant setup, and card type.
Note: Some debit cards may display Cashback, Account Selection, and/or PIN prompts after the device has been returned to you; hand the device back to the customer to respond to these prompts.
Admin code shortcuts
To bypass scrolling through menus to select a transaction, use the Admin codes to jump directly to a transaction.
Admin codes can be found in this section in square brackets beside the transaction name (e.g. Logon [02] means the Admin code for logging on is 02 ).
To use an Admin code:
1.
Press the Admin key until ENTER ADMIN CODE appears.
2.
Key in the Admin code and press the green key.
The transaction appears.
To print a list of all Admin codes:
1.
Press the Admin key until ENTER ADMIN CODE appears.
2.
Key in 40 and press the green key.
The list is printed.
Moneris® iCT250 Reference Guide 33
Purchase [100]
Credit or debit purchase of goods or services.
1.
If PURCHASE is the default, key in a Purchase amount. (If PURCHASE is not the default: Press the Admin key, select TRANSACTIONS , select PURCHASE , and then key in a Purchase amount.)
2.
Press the green key.
3.
Follow the merchant prompts:
If tip entry is disabled
, follow the merchant prompts table on page 37.
If tip entry is enabled
, follow the merchant prompts table on page 45.
Partially approved Purchase
A Partial Approval of a purchase transaction occurs when a cardholder pays for a purchase with a pre-paid credit card, but the value on the pre-paid card is less than the purchase amount.
The amount on the pre-paid card is approved, i.e. part of the total purchase amount is approved. Prompts are displayed indicating how much of the purchase amount is still owed (e.g. AMOUNT DUE $5.00). That amount can then be paid by another tender type, e.g. a credit or debit card.
Processing single instance card not present transactions
Use the iCT250 terminal to process credit card transactions when the cardholder is not present i.e. taking orders over the telephone or via mail order. Follow the directions below to process a single instance card not present transaction.
Note: A manual card entry password must be configured, and manual card entry must be enabled on the
MAIL/TEL ORDER TRANSACTIONS must also be enabled on the terminal. Refer to the iCT250 Operating Manual in WebHelp format at moneris.com/Support/Devices/iCT250 and search for the topic entitled ‘Enabling Mail Order/Telephone Order
Entry’.)
Important: Please note that many of the safeguards against fraud are not applicable to card not present transactions and thus they expose you to higher fraud and chargeback risk. If you are not prepared to assume this increased chargeback risk or if you are suspicious of a card not present transaction, please do not proceed with the transaction.
1.
Begin the Purchase transaction by following the Purchase steps 1 & 2 listed above.
2.
At the SWIPE CARD or SWIPE OR INSERT CARD or SWIPE/INSERT/TAP CARD prompt, key in the card number and press the green key.
3.
At the ENTER EXPIRY DATE [MMYY] prompt, key in the card’s expiry date in MM/YY format and press the green key.
4.
At the ENTER MAN ENT PASSWORD prompt, key in the manual card entry password and press the green key.
Moneris® iCT250 Reference Guide 34
5.
At the CARD PRESENT/CARD NOT PRESENT prompt, press the
PRESENT , then press the green key.
key to scroll down and select CARD NOT
6.
At the SINGLE RECURRING INSTALLMENT OTHER prompt, press the green key to select SINGLE .
Note: For information on processing recurring, installment, or other card not present transactions, please refer to the iCT250 Operating Manual available in Webhelp format at moneris.com/Support/Devices/iCT250 .
7.
At the VALIDATION CODE: prompt, enter the card’s three-or-four digit CVV value and press the green key. Proceed to step 9.
If no CVV is present, or is unreadable, press the green key to bypass the prompt. Proceed to step 8.
8.
At the CODE PRESENT? prompt, do one of the following:
If there is no CVV value on the card, press the key ( NO ). Proceed to step 9.
If there is a CVV value but it is unreadable, press the key ( XREAD ). Proceed to step 9.
9.
Follow the remaining merchant prompts:
If tip entry is disabled
, follow the merchant prompts table on page 37.
If tip entry is enabled
, follow the merchant prompts table on page 45.
Refund [101] / VOID–Purchase [106] / VOID–Refund [107]
A Refund credits a customer’s account. A Void cancels the original Purchase or Refund.
Note: Credit card Voids must be processed in the same batch as the original transaction.
1.
Press the Admin key, select TRANSACTIONS , and then select the transaction ( REFUND , or VOID-
PURCHASE , or VOID-REFUND ).
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
2.
Key in the transaction amount and press the green key.
3.
Follow the merchant prompts table on page 37.
Note: To refund or void a partially approved purchase, use the TOTAL PAID amount on the Partial Approval
Pre-Authorization [102]
Authorization if the final Purchase amount is unknown (e.g. hotel or car rental).
1.
If PRE-AUTH is the default, key in a Pre-Auth amount. (If PRE-AUTH is not the default: Press the Admin key, select TRANSACTIONS , select PRE-AUTH , and then key in a Pre-Auth amount.)
2.
Press the green key.
3.
Follow the merchant prompts table on page 37.
Note: When the final Purchase amount is known, you must perform an Advice for the final amount using
the same card number (see Advice options starting on page 36).
Moneris® iCT250 Reference Guide 35
Cheque Authorization [105]
1.
Press the Admin key, select TRANSACTIONS , and select CHEQUE AUTH .
2.
Do one of the following:
To do the authorization by credit card, select CREDIT CARD .
To do the authorization by driver’s licence, select DRIVERS LICNCE .
3.
Key in the cheque amount and press the green key.
4.
Follow the merchant prompts table on page 39.
5.
On the cheque, record the 8-digit APPROVED number, then press the green key.
Note: Receipts are not printed. ID types and province/state codes are provided by the authorization service.
Advice using Sequence Number [103] / Force Post [103]
An Advice transaction completes or cancels a Pre-Auth. A Force Post transaction completes a voice-authorized purchase.
Note: The Advice transaction must be processed on the same terminal as the original Pre-Auth.
1.
Press the Admin key, select TRANSACTIONS , and then select P-A ADVICE .
2.
Follow the merchant prompts table on page 40.
3.
After processing an Advice, the terminal returns to the FIND ORIGINAL TRANSACTION? prompt.
To go back to the READY screen, press the red key twice.
To process another Advice, return to step 2.
Advice List [109]
Completes or cancels a Pre-Auth from a list.
Note: The Advice List (P-A ADVICE LST) will appear only if Tip Reporting is enabled. The Advice must be processed on the same terminal as the original Pre-Auth.
1.
Press the Admin key, select TRANSACTIONS , and then select P-A ADVICE LST .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
If ENTER CLERK ID appears: To narrow the search by Clerk ID, key in a clerk ID, and press the green key. Otherwise, press the green key for retrieval regardless of Clerk ID.
2.
When ENTER AMOUNT or DATE or BATCH NUMBER appears:
To narrow the scope of your search, key in the required data, and then press the green key.
Otherwise, for retrieval regardless of the specified prompt, simply press the green key without entering the required data.
3.
Scroll to the Pre-Auth that you want to complete or cancel (e.g., “PA1234 $#.##”), and press the green key.
4.
Press the key ( COMPL
) and follow the merchant prompts table on page 40.
Moneris® iCT250 Reference Guide 36
5.
After processing an Advice:
To go back to the READY screen, press the red key twice.
To process another Advice:
From the ENTER AMOUNT screen, return to step 2, or
From the list of Pre-Auth transactions, return to step 3.
Balance Inquiry [110]
Prints a cardholder receipt indicating the dollar value available on a pre-paid credit card.
1.
Press the Admin key, select TRANSACTIONS , and then select BAL INQUIRY .
2.
Follow the prompts but note:
The terminal only prints one copy of the balance inquiry receipt: the cardholder copy.
The balance is not displayed on the screen, only an APPROVED message.
Prompts without tip entry
Merchant prompts: Purchases/Pre-Auths/Refunds/Voids
This table lists in order of appearance the prompts (and the actions to take for each) that you might see on the terminal during a Purchase with tip entry disabled, Pre-Auth, Refund, or Void. For a Purchase with tip entry enabled
Note: Only some of the prompts listed below will appear for any one transaction.
Merchant prompt
ENTER
CLERK ID
ENTER INVOICE NO
ENTER ORIGINAL
AUTHORIZATION #
SWIPE CARD or
SWIPE OR INSERT CARD or
SWIPE/INSERT/TAP CARD
ENTER LAST
4 DIGITS
ENTER EXPIRY
DATE [MMYY]
Merchant action(s)
Key in your Clerk ID, and press the green key.
Key in an alphanumeric identifier and press the green key, or simply press the green key to bypass.
Key in the 6-digit AUTH# from the original transaction receipt (see page
key.
Enter the card on the terminal or the external PINpad if attached (see
Key in the last four digits of the card number and press the green key.
This prompt appears if a card number was manually keyed in.
Key in the card’s expiry date (MMYY) and press the green key.
Moneris® iCT250 Reference Guide 37
Merchant prompt
ENTER MAN ENT
PASSWORD
CARD PRESENT
CARD NOT PRSNT
SINGLE
RECURRING
INSTALLMENT
OTHER
VALIDATION CODE:
CODE PRESENT?
NO XREAD
TAKE MANUAL
IMPRINT OF CARD
AND PRESS OK
SELECT
<Application name>
YES NO
Merchant action(s)
If you key in the card number and expiry date, this prompt appears. Key in the manual card entry password and press the green key.
Note:
This prompt appears if a card number was manually keyed in (and if
MAIL/TEL ORDER TRANSACTIONS is enabled on the terminal. Refer to the iCT250 Operating Manual in WebHelp format at moneris.com/Support/Devices/iCT250 and search for the topic entitled
‘Enabling Mail Order/Telephone Order Entry’.)
If cardholder is present: Press the green key to select CARD
PRESENT .
If cardholder is not present: Scroll to CARD NOT PRSNT and press the green key.
This prompt appears if CARD NOT PRSNT was selected (see above). Scroll to the option that best describes the transaction, and press the green key.
For more information on processing card not present transactions on the terminal, please refer to the iCT250 Operating Manual available in
Webhelp format at moneris.com/Support/Devices/iCT250 .
This prompt appears if SINGLE was selected (see above).
Enter the card’s three-or-four digit CVV value and press the green
key.
If no validation code is present on the card, or if it is unreadable, press the green key to bypass the prompt.
This prompt appears if the green key was pressed at the VALIDATION
CODE: prompt (see above).
If there is no CVV value on the card, press the key ( NO ).
If there is a CVV value but it is unreadable, press the key
( XREAD ).
Take a manual imprint of the card and press the green key.
To select the displayed application: Press the key ( YES ).
To view the next available application on the card: Press the key
( NO ).
Moneris® iCT250 Reference Guide 38
Merchant prompt
<Application name>
-OK?
YES NO
ENTER ORIGINAL
AUTHORIZATION #
CUSTOMER
PRESS OK
TO CONTINUE
CONTINUE ON PINPAD
Merchant action(s)
To use the displayed application, press the key ( YES ).
Key in the 6-digit AUTH# found on the original transaction receipt (see
key.
Pass the terminal to the cardholder (see Customer prompts on terminal
on page 43. If tip entry is enabled, see page 47).
RETURN TO CLERK
APPROVED
########
PARTIAL APPROVED
$000.00
PRESS OK
AMOUNT DUE
$00.00
CR/DB CASH
Pass the PINpad to the cardholder (see Customer prompts on PINpad on
page 44. If tip entry is enabled, see page 49).
Press the green key on the terminal to continue.
Press the green key and process any receipt that prints (see page
Press the green key on the terminal to continue.
If cardholder would like to pay a balance due by credit or debit, press the key ( CR/DB ).
If they would like to pay by cash, press the key ( CASH ).
Refer to the Moneris iCT250 Loyalty Programs Reference Guide . UPDATE POINTS
TO LOYALTY CARD?
YES NO
Merchant prompts: Cheque Authorizations
This table lists in order of appearance the prompts on the terminal (and the actions to take for each) for this transaction.
Merchant prompt
ENTER DRIVERS
LICENCE NUMBER
ENTER PROVINCE
OR STATE CODE
ENTER BIRTH DATE
(YYMMDD)
SWIPE CARD
ENTER LAST
4 DIGITS
Merchant action
Key in the cheque-holder’s driver’s licence number and press the green
key.
Key in the cheque-holder’s 2-digit province/state code and press the green key.
Key in the cheque-holder’s birth date (YYMMDD) and press the green key.
Enter the card on the terminal or external PINpad if attached (see page 31
for options).
Key in the last four digits of the card number and press the green key.
Moneris® iCT250 Reference Guide 39
Merchant prompt
ENTER EXPIRY
DATE [MMYY]
SWIPE ADMIN CARD
APPROVED
########
Merchant action
Key in the card’s expiry date (MMYY) and press the green key.
Swipe your POS Admin card.
Go back to Cheque Authorization on page 36 and continue at step 5 of
that procedure.
Merchant prompts: Advices/Force Posts
This table lists in order of appearance the prompts (and the actions to take for each) that you might see on the terminal during an Advice or Force Post.
Note: You will only be allowed to perform Force Post transactions when a manual entry password has been
Note: Only some of the prompts listed below will appear for any one transaction.
Merchant prompt
FIND ORIGINAL
TRANSACTION
YES NO
ENTER ORIGINAL
SEQUENCE NUMBER
1234567890123456
PRESS [OK]
ENTER AMOUNT
$#.##
Merchant action
To do an Advice: Press the key ( YES ).
To do a Force Post: Press the key ( NO ).
Note: This prompt will not appear until a manual entry password has been configured on the terminal and manual card entry has been enabled. If the password and card entry have not been configured, the ENTER ORIGINAL
for more information.
Key in the 6-digit portion of the RECEIPT NUMBER found on the Pre-Auth
receipt (see Pre-Auth Receipt on page 53) and press the green
key.
Press the green key to confirm the displayed card number.
Advice :
To complete the Pre-Auth: Key in the amount written on the Total line
(the sum of the printed Pre-Auth amount plus written Tip amount if
any; see Pre-Auth Receipt on page 53) and press the green
key.
To cancel the Pre-Auth: Press the yellow key (this enters $0.00) and press the green key.
IVR Auth:
Key in the authorized transaction amount and press the green key.
Moneris® iCT250 Reference Guide 40
Merchant prompt
ENTER ORIGINAL
AMOUNT
$#.##
ENTER TIP AMOUNT
$0.00
FINAL AMOUNT
ENTER
CLERK ID
ENTER INVOICE NO
ENTER ORIGINAL
AUTHORIZATION #
ENTER CARD
NUMBER
ENTER EXPIRY
DATE [MMYY]
ENTER MAN ENT
PASSWORD
$#.##-OK?
Merchant action
Note: This prompt appears if Tip reporting is enabled. For more information on enabling Tip reporting, refer to the Moneris iCT250
Operating Manual in WebHelp format located at moneris.com/Support/Devices/iCT250 .
Advice:
To complete the Pre-Auth: Key in the printed Pre-Auth amount found
on the receipt (see Pre-Auth Receipt on page 53) and press the green
key.
To cancel the Pre-Auth: Press the yellow key (this enters $0.00) and press the green key.
IVR Auth:
Key in the authorized transaction amount and press the green key.
Advice:
Key in the amount written on the Tip line (see Pre-Auth Receipt on page
key.
IVR Auth:
Key in the authorized Tip amount and press the green key.
Press the green key to continue.
Key in your Clerk ID and press the green key; or
To accept the displayed ID, simply press the green key.
Key in an alpha/numeric identifier and press the green key; or
To bypass this prompt, simply press the green key.
Key in the (IVR) Auth # written on your paper sales draft and press the green key.
Key in the card number and press the green key.
This prompt appears if a card number was manually keyed in.
Key in the card's expiry date (MMYY) and press the green
Key in the manual card entry password and press the green
Note:
key.
the first time on page 12 for more information on the password.
key.
Configuring the password for manual card entry protection for
Moneris® iCT250 Reference Guide 41
Merchant prompt
CARD PRESENT
CARD NOT PRSNT
SINGLE
RECURRING
INSTALLMENT
OTHER
VALIDATION CODE:
CODE PRESENT?
NO XREAD
ENTER INVOICE NO
APPROVED
#########
FIND ORIGINAL
TRANSACTION?
YES NO
TRANSACTION
NOT FOUND
Merchant action
This prompt appears if a card number was manually keyed in (and if
MAIL/TEL ORDER TRANSACTIONS is enabled on the terminal. Refer to the iCT250 Operating Manual in WebHelp format at moneris.com/Support/Devices/iCT250 and search for the topic entitled
‘Enabling Mail Order/Telephone Order Entry’.)
If cardholder is present: Press the green key to select CARD
PRESENT .
If cardholder is not present: Scroll to CARD NOT PRSNT and press the green key.
This prompt appears if CARD NOT PRSNT was selected (see above). Scroll to the option that best describes the transaction and press the green key.
For more information on processing card not present transactions on the terminal, please refer to the iCT250 Operating Manual available in
Webhelp format at moneris.com/Support/Devices/iCT250 .
This prompt appears if SINGLE was selected (see above).
Enter the card’s three-or-four digit CVV value and press the green key.
If no validation code is present on the card, or if it is unreadable, press the green key to bypass the prompt.
This prompt appears if the green key was pressed at the VALIDATION
CODE: prompt (see above).
If there is no CVV value on the card, press the key ( NO ).
If there is a CVV value but it is unreadable, press the key ( XREAD ).
Key in an alpha/numeric identifier and press the green key;
or
To bypass this prompt, simply press the green key.
Press the green
key and process any receipts that print (see page 52).
To process next Advice: Press the key ( YES ).
To return to READY screen: Press the key ( NO ), then press the red
key.
Press the green key to return to the READY screen. (There are no other
Pre-Auths stored in the terminal's memory.)
Moneris® iCT250 Reference Guide 42
Merchant prompt
USE LOYALTY INFO
FROM PRE-AUTH?
YES NO
Merchant action
Refer to the Moneris iCT250 Loyalty Programs Reference Guide .
Customer prompts: On the terminal
This table lists in order of appearance the prompts (and the actions to take for each) that your customer might
Note: Only some of the prompts listed below will appear for any one transaction.
Customer prompt
CUSTOMER
PRESS OK
TO CONTINUE
SELECT LANGUAGE
ENGLISH FRANCAIS
Customer action
Presses the green key.
For English prompts: Presses the key ( ENGLISH ).
For French prompts: Presses the key ( FRANCAIS ).
SELECT
<Application name>
YES NO
<Application name>
-OK?
CASH BACK?
YES NO
To select the displayed application: Presses the key ( YES ).
To view the next available application: Presses the key ( NO ).
Presses the key ( YES ) to use the displayed application.
SELECT CASH BACK
$AA $BB $CC
SELECT CASH BACK
$AA $BB OTHER
To receive cash back: Presses the key ( YES ).
For no cash back: Presses the key ( NO ).
Presses the ( $AA ) or amount.
( $BB ) or ( $CC ) key to select a displayed
To select a displayed amount: Presses the key ( $AA ) or the key
( $BB ).
To select another amount: Presses the key ( OTHER ), keys in an amount, then presses the green key.
Presses the green key to confirm the displayed amount. PURCHASE
$#.##-OK?
SELECT ACCOUNT
CHEQUING SAVINGS
ENTER PIN & OK
For chequing: Presses the key ( CHEQUING ).
For savings: Presses the key ( SAVINGS ).
Keys in their Personal Identification Number and presses the green
key.
Moneris® iCT250 Reference Guide 43
Customer prompt
RETURN TO CLERK
APPROVED
########
PARTIAL APPROVED
$000.00
CANCEL OK
Customer action
Returns the terminal to you (see RETURN TO CLERK prompt on page 39).
Returns the terminal to you (see APPROVED
AMOUNT DUE
$000.00
PRESS OK
CARD BALANCE
$000.00
PRESS OK
REMOVE CARD
To confirm the transaction: Presses the key ( OK ).
To cancel the partial approval on their pre-paid card: Presses the key ( CANCEL ).
Presses the green key to confirm the amount due on a partial approval purchase.
Presses the green key to acknowledge the card balance.
Note: The remaining balance is displayed during a Partial Approval transaction if the pre-paid card allows this.
Removes their card from chip reader and returns the terminal to you (see
APPROVED ######## prompt on page 39).
Customer prompts: On the PINpad
This table lists in order of appearance the prompts (and the actions to take for each) that your customer might
Note: Only some of the prompts listed below will appear for any one transaction.
Customer prompt
SELECT LANGUAGE
ENGLISH FRANCAIS
Customer action
For English prompts: Presses the key ( ENGLISH ).
For French prompts: Presses the key ( FRANCAIS ).
SELECT
<Application name>
YES NO
<Application name> -OK?
CASH BACK?
YES NO
SELECT CASH BACK
$AA $BB $CC
To select the displayed application: Presses the key ( YES ).
To view the next available application: Presses the ( NO ).
Presses the key ( YES ) to use the displayed application.
To receive cash back: Presses the key ( YES ).
For no cash back: presses the key ( NO ).
Presses the or or key to select a displayed amount.
Moneris® iCT250 Reference Guide 44
Customer prompt
SELECT CASH BACK
$AA $BB OTHER
Customer action
To select a displayed amount: Presses the key ( $AA ) or the key
( $BB ).
To select another amount: Presses the key ( OTHER ), keys in amount, then presses the green key.
Presses the green key to confirm the displayed amount. PURCHASE
$#.##-OK?
SELECT ACCOUNT
CHQ SAV
ENTER PIN & OK
PARTIAL APPROVED
$000.00
CANCEL OK
AMOUNT DUE
$000.00
PLEASE WAIT
APPROVED
THANK YOU
REMOVE CARD
For chequing: Presses the key ( CHQ ).
For savings: Presses the key ( SAV ).
Keys in their PIN (Personal Identification Number) and presses the green
key.
Presses the key to cancel the partial approval on their pre-paid card.
Presses the key to confirm the transaction.
Tells merchant which payment method they wish to use for a balance due, debit/credit or cash.
Returns the PINpad to you (see APPROVED ######## prompt on page 39).
Removes their card from chip reader and returns the PINpad to you (see
APPROVED ######## prompt on page 39).
Prompts with tip entry
When tip entry is enabled on the terminal, the order of prompts is revised to display customer prompts, including tip entry, in a more efficient way for the customer. Follow the tables below when performing a purchase transaction with tipping enabled.
Merchant prompts: Purchase with tip enabled
This table lists in order of appearance the prompts (and the actions to take for each) that you might see on the terminal during a Purchase with tip entry enabled.
Note: Only some of the prompts listed below will appear for any one transaction.
Merchant prompt
ENTER
CLERK ID
Merchant action
Key in your Clerk ID and press the green key.
Moneris® iCT250 Reference Guide 45
Merchant prompt
ENTER INVOICE NO
CUSTOMER
PRESS OK
TO CONTINUE
CONTINUE ON PINPAD
ENTER LAST
4 DIGITS
ENTER EXPIRY
DATE [MMYY]
CARD PRESENT
CARD NOT PRSNT
SINGLE
RECURRING
INSTALLMENT
OTHER
VALIDATION CODE:
Merchant action
Key in an alpha/numeric identifier and press the green key; or
To bypass this prompt, simply press the green key.
Pass the terminal to the cardholder (see Customer prompts on terminal
Pass the PINpad to the cardholder (see Customer prompts on PINpad on
To change the language on the PINpad to French, press the key.
Key in the last four digits of the card number and press the green key.
This prompt appears if a card number was manually keyed in.
Key in the card's expiry date (MMYY) and press the green key.
This prompt appears if a card number was manually keyed in (and if
MAIL/TEL ORDER TRANSACTIONS is enabled on the terminal. Refer to the iCT250 Operating Manual in WebHelp format at moneris.com/Support/Devices/iCT250 and search for the topic entitled
‘Enabling Mail Order/Telephone Order Entry’.)
If cardholder is present: Press the green key to select CARD
PRESENT .
If cardholder is not present: Scroll to CARD NOT PRSNT , and press the green key.
This prompt appears if CARD NOT PRSNT was selected (see above). Scroll to the option that best describes the transaction and press the green key.
For more information on processing card not present transactions on the terminal, please refer to the iCT250 Operating Manual available in
Webhelp format at moneris.com/Support/Devices/iCT250 .
This prompt appears if SINGLE was selected (see above).
Enter the card’s three-or-four digit CVV value and press the green
key.
If no validation code is present on the card, or if it is unreadable, press the green key to bypass the prompt.
Moneris® iCT250 Reference Guide 46
Merchant prompt
CODE PRESENT?
NO XREAD
TAKE MANUAL
IMPRINT OF CARD
AND PRESS OK
RETURN TO CLERK
APPROVED
########
PARTIAL APPROVED
$000.00
PRESS OK
AMOUNT DUE
$00.00
CR/DB CASH
UPDATE POINTS
TO LOYALTY CARD?
YES NO
Merchant action
This prompt appears if the green key was pressed at the VALIDATION
CODE: prompt (see above).
If there is no CVV value on the card, press the key ( NO ).
If there is a CVV value but it is unreadable, press the key
( XREAD ).
Take a manual imprint of the card and press the green key.
Press the green key on the terminal to continue.
Press the green key and process any receipt that prints (see page
Press the green key on the terminal to continue.
If cardholder would like to pay the balance due:
by credit or debit, press the key.
by cash, press the key.
Refer to the Moneris iCT250 Loyalty Programs Reference Guide .
Customer prompts on the terminal: Purchase with tip entry enabled
This table lists in order of appearance the prompts (and the actions to take for each) that your customers might see on the terminal during a Purchase when tipping is enabled.
Note: Only some of the prompts listed below will appear for any one transaction.
Customer prompt
CUSTOMER
PRESS OK
TO CONTINUE
PURCHASE
$#.##-OK?
ADD TIP?
YES NO
Customer action
Presses the green key.
OR
To change the language to French, presses the key ( FRANCAIS ).
Presses the green key to confirm the displayed amount.
To proceed with entering a tip, presses the key ( YES ).
To bypass tipping, presses the key ( NO ).
Moneris® iCT250 Reference Guide 47
Customer prompt
ENTER TIP OR
PRESS OK
AA% OTHER
ENTER TIP OR
PRESS OK
PERCENT AMOUNT
% $
ENTER TIP
PERCENTAGE
AA%
ENTER TIP AMOUNT
$0.00
SELECT TIP
1 - AA%= $0.00
2 - BB% = $0.00
3 - CC% = $0.00
4 - OTHER
PURCHASE
$#.##-OK?
SWIPE OR INSERT CARD /
GLISSER OU INSERER CARTE
SWIPE/INSERT/TAP CARD
GLISSER, INSERER, OU
PRESENTER CARTE
SELECT LANGUAGE
CHOISIR LANGUE
ENGLISH FRANCAIS
SELECT
<Application name>
YES NO
<Application name>
-OK?
CASH BACK?
YES NO
SELECT CASH BACK
$AA $BB $CC
Moneris® iCT250 Reference Guide
Customer action
To enter preset %: Presses the key ( AA% ).
To enter different Tip amount: Presses the key ( OTHER ).
To bypass entering Tip: Presses the green key.
To enter Tip: Presses the key ( % ) or the key ( $ ).
To bypass entering Tip: Presses the green key.
Keys in a percentage (or nothing at all), then presses the green key.
Keys in a dollar amount (or nothing at all), then presses the green key.
To select the highlighted preset %: Presses the green key.
To select a different pre-set %: Scrolls to the desired % and presses the green key.
To enter a different amount: Scrolls to OTHER and presses the green
key.
Presses the green key to confirm the displayed amount.
Swipes or inserts the card.
Swipes, inserts, or taps the card. Customer may also tap their mobile device (e.g. smartphone) or other mobile format.
For English prompts: Presses the key ( ENGLISH ).
For French prompts: Presses the key ( FRANCAIS ).
To select the displayed application: Presses the key ( YES ).
To view the next available application: Presses the key ( NO ).
Presses the key ( YES ) to use the displayed application.
To receive cash back: Presses the key ( YES ).
For no cash back: Presses the key ( NO ).
Presses the ( $AA ) or ( $BB ) or ( $CC ) key to select a displayed amount.
48
Customer prompt
SELECT CASH BACK
$AA $BB OTHER
Customer action
To select a displayed amount: Presses the key ( $AA ) or the key ( $BB ).
To select another amount: Presses the key ( OTHER ), keys in amount, then presses the green key.
Presses the green key to confirm the displayed amount. PURCHASE
$#.##-OK?
SELECT ACCOUNT
CHEQUING SAVINGS
ENTER PIN & OK
RETURN TO CLERK
APPROVED
########
PARTIAL APPROVED
$000.00
CANCEL OK
For chequing: Presses the key ( CHEQUING ).
For savings: Presses the key ( SAVINGS ).
Keys in their Personal Identification Number and presses the green key.
Returns the terminal to you (see RETURN TO CLERK prompt on page 47).
Returns the terminal to you (see APPROVED ######## prompt on page
To confirm the transaction: Presses the key ( OK ).
To cancel the partial approval on their pre-paid card: Presses the key ( CANCEL ).
Presses the green key to confirm the amount due on a partial approval purchase.
AMOUNT DUE
$000.00
PRESS OK
CARD BALANCE
$000.00
PRESS OK
REMOVE CARD
Presses the green key to acknowledge the card balance.
Note: The remaining balance is displayed during a Partial Approval transaction if the pre-paid card allows this.
Removes their card from chip reader and returns the terminal to you
(see APPROVED ######## prompt on page 47).
Customer prompts on the PINpad: Purchase with tip enabled
This table lists in order of appearance the prompts (and the actions to take for each) that your customers might see on the external PINpad during a transaction when tip entry is enabled.
Note: Only some of the prompts listed below will appear for any one transaction.
Customer prompt
PURCHASE
$#.##-OK?
Customer action
Presses the green key to confirm the displayed amount.
Moneris® iCT250 Reference Guide 49
Customer prompt
ADD TIP?
YES NO
Customer action
To proceed with entering a tip, presses the key ( YES ).
To bypass tipping, presses the key ( NO ).
TIP AMOUNT
AA% OTHER
To enter preset %: Presses the key ( AA% ).
To enter different Tip amount: Presses the key ( OTHER ).
To bypass entering Tip: Presses the green key.
TIP AMOUNT
% $
TIP PERCENTAGE
TIP AMOUNT
$0.00
SELECT TIP
F1 - AA%=$0.00
F2 - BB% = $0.00
F3 - CC% = $0.00
F4 - OTHER
PURCHASE
$#.##-OK?
SWIPE OR INSERT CARD /
GLISSER OU INSERER CARTE
SWIPE/INSERT/TAP CARD
GLISSER, INSERER OU PRESENTER
CARTE
SELECT LANGUAGE
CHOISIR LANGUE
ENGLISH FRANCAIS
SELECT
<Application name>
YES NO
<Application name> -OK?
CASH BACK?
YES NO
SELECT CASH BACK
$AA $BB $CC
To enter Tip: Presses the key ( % ) or the key ( $ ).
To bypass entering Tip: Presses the green key.
Keys in a percentage (or nothing at all), then presses the green
key.
Keys in a dollar amount (or nothing at all), then presses the green key.
To select one of the displayed tip percentages, presses the corresponding function key.
To enter a different tip, presses the key ( OTHER ).
Presses the green key to confirm the displayed amount.
Swipes or inserts the card on the PINpad.
Swipes, inserts, or taps the card on the PINpad. Customer may also tap their mobile device (e.g. smartphone) or other mobile format.
For English prompts: Presses the key ( ENGLISH ).
For French prompts: Presses the key ( FRANCAIS ).
To select the displayed application: Presses the
To view the next available application: Presses the
Presses the key ( YES
To receive cash back: Presses the key ( YES ).
For no cash back: Presses the key ( NO ).
key (
) to use the displayed application.
(
YES
NO
Presses the or or key to select a displayed amount.
).
).
Moneris® iCT250 Reference Guide 50
Customer prompt
SELECT CASH BACK
$AA $BB OTHER
PURCHASE
$#.##-OK?
SELECT ACCOUNT
CHQ SAV
ENTER PIN & OK
PARTIAL APPROVED
$000.00
CANCEL OK
AMOUNT DUE
$000.00
PLEASE WAIT
APPROVED
THANK YOU
REMOVE CARD
Customer action
To select a displayed amount: Presses the key ( $AA ) or the key ( $BB ).
To select another amount: Presses the key ( OTHER ), keys in amount, then presses the green key.
Presses the green key to confirm the displayed amount.
For chequing: Presses the key ( CHQ ).
For savings: Presses the key ( SAV ).
Keys in their PIN (Personal Identification Number) and presses the green
key.
To confirm the transaction: Presses the key.
To cancel the partial approval on their pre-paid card: Presses the key.
Tells merchant which payment method they wish to use for a balance due; debit/credit or cash.
Returns the PINpad to you (see APPROVED ######## prompt on page
Removes their card from chip reader and returns the PINpad to you (see
APPROVED ######## prompt on page 47).
Moneris® iCT250 Reference Guide 51
Receipts
Signing credit card receipts
Merchant copy
Always retain this copy for your records, but note:
If a signature line is printed, obtain the cardholder’s signature.
You do not need to obtain a signature if any of the following messages are printed:
• VERIFIED BY PIN
• NO SIGNATURE REQUIRED
Cardholder copy
Give this copy to the customer, but note:
If a merchant signature line is printed, sign this copy.
Reprinting receipts
Reprint customer receipt or last report [29]
Prints a duplicate of the last printout.
1.
Press the Admin key, select ADMIN , and select REPRINT .
The receipt or report prints.
Reprint merchant receipt
Card masking
To reduce the risk of fraudulent card use, masking and truncation are applied to card numbers printed on receipts. Masking replaces a card’s numbers with asterisks (e.g., ************1234).
Truncation prints only the last 4 digits of a card (e.g., 1234). The expiry date is not printed on any copy of any receipt.
Moneris® iCT250 Reference Guide 52
Contactless transactions
Receipts can be suppressed for tapped credit transactions that do not require cardholder verification. Refer to printer configuration in the Moneris iCT250 Operating Manual in WebHelp format located at moneris.com/support-iCT250. Receipts are always printed for Interac Flash transactions.
Receipt samples
These sample receipts will help you to locate the sequence number (for Advices) or the authorization number
(for Refunds and Voids).
Pre-Auth receipt sample
Original receipt sample
Moneris® iCT250 Reference Guide 53
Partial Approval receipt sample
Moneris® iCT250 Reference Guide 54
Reports
Masking on reports
To reduce the risk of fraudulent card use, masking and/or truncation is applied to card numbers printed on reports. The expiry date is not printed.
Reprint merchant receipt [66]
Prints a duplicate of the Merchant Copy receipt.
1.
Press the Admin key, select REPORTS , and select TRANS INQUIRY .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
If ENTER CLERK ID appears, key in your Clerk ID, and press the green key.
2.
Identify the transaction (follow the prompts).
3.
When PRINT OR DISPLAY? appears, press the key ( DISPLAY ), scroll to the transaction, and press the green key. Then press the key ( REPRINT ).
Clerk subtotals report [82]
Prints transactions by Clerk ID for one, a group, or all clerks. Transactions are grouped by type and itemized under card type. Grand total amount(s) also appear for each Clerk ID.
Note: Clerk Subtotalling must be enabled.
1.
Press the Admin key, select REPORTS , and select CLERK INQUIRY .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
2.
Select the number of clerks to include:
For one clerk, press the key ( SINGLE ). When ENTER CLERK ID appears, key in a Clerk ID, and press the green key.
For a specific group of clerks, press the key ( MULTIPLE ), then select GROUP . When ENTER GROUP ID
TO BE PROCESSED appears, key in the Group ID and press the green key, then select PROCESS LIST .
For all clerks, press the key ( MULTIPLE ), then select ALL CLERKS .
The report prints, and the READY screen appears.
Moneris® iCT250 Reference Guide 55
Current batch totals report [99]
Prints a report listing transactions by card type for the current batch (terminal) without closing the batch. Grand totals by transaction type are also included in the report.
1.
Press the Admin key, select REPORTS , then select CLOSE BATCH .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
If ENTER CLERK ID appears, key in your Clerk ID and press the green key.
CLOSE BATCH appears, and then the report prints.
2.
When CLOSE BATCH? appears, press the key ( NO ) to finish printing without closing the batch.
The report prints and the READY screen appears.
Merchant sub-totals report [95]
Prints a list of transaction type totals by card type for the current batch from the Moneris host. Grand totals by transaction type are also included.
1.
Press the Admin key, select REPORTS , and select MERCH SUBTOTAL .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
If ENTER CLERK ID appears, key in your Clerk ID and press the green key.
The report prints and the READY screen appears.
Pre-auth list [62]
Prints a list of Pre-Auths and identifies open Pre-Auths that need to be completed or cancelled.
1.
Press the Admin key, select REPORTS , then select PRE-AUTH LIST .
2.
When SWIPE ADMIN CARD appears, swipe your POS Admin card, or press the green key to continue.
If ENTER CLERK ID appears, key in your Clerk ID and press the green key.
3.
Select OPEN or CLOSED (for completed or cancelled Pre-Auths) or BOTH (for both types).
PRINT DATE OR BATCH? appears.
4.
To print the report by date, press the key ( DATE ). To print the report by batch, press the key
( BATCH ).
5.
To print the current date or batch, press the green key. To select a specific date or batch, key in a date or batch number and press the green key.
The report prints and the READY screen appears.
Balance inquiry report [94]
Prints the number of balance inquiries by card type for the current batch. A grand total of inquiries is displayed at the bottom of the report.
Moneris® iCT250 Reference Guide 56
1.
Press the Admin key, select REPORTS , and select BAL INQ REPORT .
2.
When SWIPE ADMIN CARD appears, swipe your POS Admin card.
The report prints and the READY screen appears.
Configuration report [16]
This report lists terminal parameters and values.
1.
From the READY screen, press the Admin key twice, key in 16 , and press the green key.
2.
When PRINT TRAILER MESSAGES? appears, press the key ( NO ).
The report prints.
Tip totals report [96]
Prints a summary of Tip amounts entered on the terminal for transactions in a specified batch or a specified date range.
Note: If Clerk Subtotalling is enabled, Tip amounts are summarized by Clerk ID.
1.
Press the Admin key, select REPORTS , then select TIP TOTALS .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
If ENTER CLERK ID appears:
to print the Tip total for a specific clerk, key in a Clerk ID;
to print Tip totals for all clerks, press the green key.
The PRINT DATE OR BATCH? prompt appears.
2.
For totals by date, press the key ( DATE ); for totals by batch, press the key ( BATCH ).
If DATE is selected: a.
When START DATE appears, key in the start date (YYMMDD) and press the green key. b.
When START TIME appears, key in the start time (HHMM, 24-hour clock) and press the green key. c.
When END DATE appears, key in the end date (YYMMDD) and press the green key. d.
When END TIME appears, key in the end time (HHMM, 24-hour clock) and press the green key.
If BATCH is selected, key in the batch number, and press the green key.
The report prints, and the READY screen appears.
Moneris® iCT250 Reference Guide 57
Admin functions
Logon [02]
If PLEASE LOGON appears, you are required to log on.
1.
Press the Admin key, select ADMIN , then select LOGON .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
The READY screen appears within 60 seconds.
Logoff [03]
To ensure unauthorized transactions cannot be processed, log off your terminal at the end of each business day.
1.
Press the Admin key, select ADMIN , then select LOGOFF .
The PLEASE LOGON prompt appears within 60 seconds.
Re-initialization [01]
Moneris Customer Care may ask you to re-initialize your terminal if changes have been made to it, or to your merchant account.
1.
Press the Admin key, select CONFIGURATION , then select INITIALIZATION .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
If RETAIN CURRENT MERCH SETTINGS? appears, press the key ( YES ) to keep all parameters set as they are.
If MERCHANT ID appears, simply press the green key.
If PHONE NUMBER appears, simply press the green key.
2.
Wait while the terminal communicates with the Moneris host.
If SWIPE ADMIN CARD appears, swipe your POS Admin card to log on.
3.
When the READY screen appears on the terminal, it is ready to process transactions.
Moneris® iCT250 Reference Guide 58
End-of-day process
Merchant close
If your merchant account is set up for Merchant Close settlement, you must process a Batch Close transaction in order to have the funds from your POS transactions deposited to your business account. Here’s how:
Step 1: Print a Stored Transactions report [60] by batch
1.
Press the Admin key, select REPORTS , and select TRANS LIST .
2.
When SWIPE ADMIN CARD appears, swipe your POS Admin card, or press the green key to continue.
If ENTER CLERK ID appears, key in a Clerk ID and press the green key to print totals for that Clerk ID, or simply press the green key to print totals for all Clerk IDs.
The PRINT DATE OR BATCH? prompt appears.
3.
Press the key ( BATCH ) to print the report by batch.
4.
Press the key to print the report for the current batch.
The PRINT TOTALS ONLY? prompt appears.
5.
Press the key ( YES ) to print only the Terminal Batch Totals (including the Cashback total).
The report prints and the READY screen appears.
Step 2: Process a Close Batch transaction [99]
1.
Press the Admin key, select REPORTS , and select CLOSE BATCH .
If SWIPE ADMIN CARD appears, swipe your POS Admin card.
If ENTER CLERK ID appears, key in your Clerk ID, and press the green key.
CLOSE BATCH appears, and then the report prints.
2.
When CLOSE BATCH? appears, press the key ( YES ) to close the batch and have funds deposited to your account.
The terminal finishes printing the report and returns to the READY screen.
Step 3: Confirmation
Confirm that the totals on the Stored Transactions report (printed in step 1) match the totals on the Batch Totals report (printed in step 2). If they do not match, call Moneris Customer Care toll-free at 1-866-319-7450 the next business day for reconciliation assistance.
Moneris® iCT250 Reference Guide 59
System close
If your merchant account is set up for System Close settlement, Moneris automatically closes your batch for you at the end of each day. You must verify transaction totals on a daily basis. Here’s how:
Step 1: Print a Stored Transactions report [60] by date
1.
Press the Admin key, select REPORTS , and select TRANS LIST .
2.
When SWIPE ADMIN CARD appears, swipe your POS Admin card, or press the green key to continue.
If ENTER CLERK ID appears, key in a Clerk ID and press the green key to print totals for that Clerk ID, or simply press the green key to print totals for all Clerk IDs.
The PRINT DATE OR BATCH? prompt appears.
3.
Press the key ( DATE ) to print the report by date.
4.
At the DATE prompt, key in the date in YYMMDD format, then press the green key.
The PRINT TOTALS ONLY? prompt appears.
5.
Press the key ( YES ) to print only the Terminal Batch Totals (including the Cashback total).
The report prints and the READY screen appears.
Step 2: Print a Merchant Subtotals report [95]
Note: The Merchant Subtotals report must be printed before 11:00 p.m. local time.
Step 3: Confirmation
Confirm that the totals on the Stored Transactions report (printed in step 1) match the totals on the Merchant
Subtotals report (printed in step 2). If they do not match, call Moneris Customer Care toll-free at 1-866-319-7450 within 30 days for reconciliation assistance.
Moneris® iCT250 Reference Guide 60
Troubleshooting
If an error message appears, first press the green key or the red key to clear the message, then retry the transaction. If the error message reappears and is listed in the table below, follow the instructions in the table. If the problem is still not resolved, call Moneris Customer Care toll-free at 1-866-319-7450 .
Error messages
Message
AMOUNT EXCEEDED
CARD BLOCKED
REMOVE CARD
CARD NOT
SUPPORTED
PLEASE RETRY
CARD PROBLEM
CARD REMOVED
CHECK PHONE
THEN TAP AGAIN
CHECK PINPAD
Solution
The Refund amount was greater than the Refund Limit. Refer to REFUND
The chip card cannot be used.
Ask for another form of payment.
Try swiping the card again.
If this message reappears, request another form of payment.
Retry the transaction. If the message reappears:
If credit card was swiped: Key in the card number.
If debit card was swiped: Request another form of payment.
If card was inserted: Swipe the card.
The chip card was removed during the transaction.
1.
Retrieve the iCT250 terminal or iPP320 PINpad.
2.
Press the green key until the READY screen appears.
3.
Retry the transaction.
The customer’s mobile device (e.g. smartphone) requires a response. The customer performs the following actions:
1.
Checks their mobile device and responds to any prompts displayed there, e.g. they may need to enter a passcode on their mobile device.
2.
On the iCT250 or iPP320, presses the green key or waits for the
SWIPE/INSERT/TAP CARD prompt to re-appear.
3.
Taps the mobile device again.
1.
Press the red key on the iCT250 to cancel the transaction.
2.
Check the PINpad cable, and retry the transaction.
Moneris® iCT250 Reference Guide 61
Message
CHECK PRINTER
CONTACTLESS
TRANSACTION
LIMIT EXCEEDED
CUSTOMER —
INSERT CARD
INTO READER
DECLINED BY CARD
DECLINED – RETRY
TRANSACTION?
DO A PURCHASE
WITH CHIP CARD
ERROR 40#
ETHERNET COMMS
ERROR-DIAL USED
PRESS OK
INVALID CARD
TYPE
INVALID ENTRY
Moneris® iCT250 Reference Guide
Solution
1.
Open the printer and ensure that a paper roll is inside and that it is properly inserted.
2.
Close the printer lid.
3.
If required, press and hold down the yellow key to advance the paper to the desired length.
If the card has a chip, insert it into the chip reader; if the card does not have a chip, swipe the card.
Insert the chip card into the chip card reader.
The chip card has declined the transaction.
1.
Retrieve the iCT250 or iPP320 if attached, and remove the chip card.
2.
Press the green key on the iCT250 until the READY screen appears.
3.
Request another form of payment.
1.
Press the key ( YES ).
2.
Retry the transaction.
The chip card cannot be used for a Pre-Auth transaction because the terminal is not configured to allow this.
1.
Retrieve the iCT250 or iPP320 if attached.
2.
Remove the chip card.
3.
Press the green key on the iCT250.
4.
Perform a Purchase instead.
Communication error.
1.
Press the green key to return to the READY screen.
2.
Retry the transaction.
Ethernet connection error – if available, dial backup was used for this transaction.
Press the green key to return to the READY screen.
The card that was swiped cannot be used for this transaction. Ask for another card and retry.
In Training mode, ensure the transaction, Cashback, or Tip amount is
$1.00 or less (max. total: $3.00).
62
Message
INVALID MAN ENT
PASSWORD
PLEASE RETRY
INVALID MAN ENT
PASSWORD FORMAT
PLEASE RE-ENTER
MAN ENT PASSWORD
DOES NOT MATCH
PLEASE RETRY
NO LINE
DETECTED
NO SUPPORTED
APPLICATIONS
REMOVE CARD
NOT ACCEPTED
REMOVE CARD
NOT COMPLETED
RETURN TO CLERK
Moneris® iCT250 Reference Guide
Solution
This prompt appears if the incorrect manual entry password (see page
12) has been entered for a card that was manually keyed into the
terminal (see page 31). Press the green
key then retry entering the correct password.
Note: If the password is entered four times incorrectly, the terminal will lock. Refer to the PASSWORD LOCKED CALL SERVICE CENTRE message on page 64 for more information.
This prompt appears if the password format is incorrect i.e. the password is too short, or contains too many consecutive numbers (e.g. 123, 98765, or 123456). Press the green key then retry entering the password in the correct format.
This prompt appears if re-entry of the manual entry password does not match the first password you keyed in. It displays for three seconds, then the ENTER NEW 5-10/DIGIT PASSWORD prompt appears. Refer to the
Check that all cables are connected to the terminal's Magic Box and the wall jack correctly. If the message reappears, unplug and replug the power cable at the power source.
If card was inserted: Remove card from the reader and swipe it on the iCT250 (do not swipe on the iPP320 if attached).
If card was tapped: If the card has a chip, insert it into the chip reader of the iCT250 or iPP320 if attached; if there is no chip, swipe on the iCT250 (do not swipe on iPP320 if attached).
1.
Remove the chip card from the chip reader.
2.
When prompted, swipe the card on the magnetic stripe reader, or
(for credit) key in the card number. For debit, ask for another form of payment.
On the iCT250 terminal:
1.
Press the red key to display the communications error.
2.
When the READY screen appears, check all the cable connections.
3.
Try the transaction again.
On the iPP320 PINpad:
The customer took more than 30 seconds to respond to their prompts.
1.
Press the red key on the iPP320.
2.
When the READY screen appears, try the transaction again.
63
Message
PASSWORD LOCKED
CALL
SERVICE CENTRE
XXXX
REFUND LIMIT
EXCEEDED
REINITIALIZATION
REQUIRED
REMOVE AND INSERT CARD
INTO PINPAD
SWIPE ADMIN CARD
TAP FAILED
PLEASE INSERT
OR SWIPE CARD
TIME-OUT or
RETRY TERMINAL
TIME-OUT
TIP IS NOT
SUPPORTED FOR
MAIL/TEL
Solution
This prompt displays if the wrong manual entry password was entered four times in a row. The XXXX represents the four-digit unlock code that the Moneris call centre agent requires to unlock the terminal. By default the terminal will remain locked for 15 minutes. Do one of the following:
To continue the transaction with another payment type, press the green key. The terminal will cancel the transaction, print a cancellation receipt. Begin the transaction again and use a different payment type that does not require manual card entry.
To cancel the transaction entirely, press the red key to return to the READY screen. The terminal will print a cancellation receipt.
The total value of Refunds performed today is greater than your daily
Refund Limit.
Contact Moneris for a temporary increase in your daily Refund Limit.
Please have the original Purchase receipt available for reference.
Re-Initialize the terminal. See page 58.
Remove the chip card from the iCT250 terminal, and insert it into the iPP320's chip reader.
This prompt appears as part of a Refund (see p.34), Void (see p.34), or a
payment transaction (see p.37). Swipe your POS Admin card to continue
the transaction.
If the card has a chip, insert it into the iCT250 chip reader or iPP320 if attached; if the card does not have a chip, swipe it.
The customer took too long to respond to the prompts.
1.
If REMOVE CARD is also displayed, the customer removes their chip card.
2.
Retrieve the iCT250 or iPP320 (if attached).
3.
Press the red key on the iCT250.
4.
Retry the transaction when the READY screen appears.
Do not enter a tip during a Mail Order/Telephone Order (MOTO) transaction.
1.
Press the green key (or wait for the terminal) to return to the purchase amount confirmation screen.
2.
Respond to the prompts but, this time, do not enter a tip when the tip prompt appears. Simply leave it blank and press the green key to continue.
Moneris® iCT250 Reference Guide 64
Message
TRANSACTION
NOT FOUND
Solution
The terminal cannot find a matching transaction. This message appears for three seconds, then the terminal returns to the previous prompt.
Equipment issues
Issue
TCP CONNECTION
FAILED or
HOST CONNECTION
FAILED
You need to advance receipt paper from the printer.
The display screen is blank.
The Ethernet icon at the top of the terminal screen is not coloured green.
Solution
If the terminal is configured for IP:
1.
Confirm that the Ethernet cable is securely plugged into the ETH port on the Magic Box.
2.
Check that the router and hub/switch (if any) are functioning (refer to the IP Readiness Checklist at moneris.com/checklist to confirm that firewall rules have been updated).
3.
Confirm that the network is functioning.
Public Internet: Contact your ISP (Internet service provider) for assistance.
Corporate WAN: Call your corporate help desk to confirm that the corporate WAN is functioning properly.
4.
If the terminal is configured for dial:
1.
Confirm that the dial cable is securely plugged into the “ IN” port on the Magic Box.
2.
Make sure the COMM TYPE is set to DIAL
3.
If the terminal must use a prefix to dial out, ensure that the dial
PREFIX parameter has been configured correctly. See page 16.
While the terminal is powered on, press and hold down the yellow key until the paper advances to the desired length.
Note: If the lid is closed, DO NOT attempt to manually pull the paper from the printer as this will damage the printer.
1.
Check all cables to ensure that everything is plugged in correctly.
2.
If the screen is still blank, call Moneris Customer Care.
If the terminal is configured to use Ethernet communication, see the solution for TCP CONNECTION FAILED above.
Moneris® iCT250 Reference Guide 65
Issue
The receipt paper is coming out of the printer but nothing is printed on it.
The paper well won't close.
Solution
The paper roll is incorrectly installed in the paper well.
Ensure that when the paper unrolls, it unrolls towards the top of the terminal over the printer.
If the paper unrolls over the display screen, remove the paper roll from the paper well and place the roll back inside the well so that the paper unrolls over the printer. See page 11 for instructions.
The printer paper roller may have popped out of place. Press gently but firmly on the loose end of the printer roller to pop it back into place.
Then close the printer lid.
Moneris® iCT250 Reference Guide 66
Merchant Support
Merchant Support
At Moneris, help is always here for you 24/7.
Moneris® iCT250 Reference Guide 67
If you need assistance with your payment processing solution, we’re here to help, 24/7.
We’re only one click away.
Visit moneris.com/Support/Devices/iCT250 to:
watch the iCT250 Setup and Installation video
download additional copies of this guide and other resources
consult the Moneris iCT250 WebHelp for detailed information on all of the options available on your terminal and how to enable them
Visit shop.moneris.com
to purchase point-of-sale supplies and receipt paper
Visit moneris.com/insights for business and payment news, trends, customer success stories, and quarterly reports & insights
Need us on-site? We’ll be there.
One call and a knowledgeable technician can be on the way. Count on minimal disruptions to your business as our Field Services provide assistance with your payment terminals.
Can’t find what you are looking for?
Call Moneris Customer Care (available 24/7) toll-free at 1-866-319-7450 . We’ll be happy to help.
You can also send us a secure message 24/7 by logging in to Merchant Direct® at moneris.com/mymerchantdirect .
Moneris® iCT250 Reference Guide 68
MONERIS, MONERIS BE PAYMENT READY & Design and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. VISA is a trademark owned by Visa International Service Association and used under license. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. INTERAC is a registered trade-mark of Interac Inc. DISCOVER is a registered trade-mark of Discover
Financial Services. AMERICAN EXPRESS is a registered trade-mark of American Express Company. All other marks or registered trade-marks are the property of their respective owners.
© 2022 Moneris Solutions Corporation, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2. All Rights Reserved. This document shall not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted without the authorized consent of Moneris
Solutions Corporation. This document is for informational purposes only. Neither Moneris Solutions Corporation nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this document. Neither Moneris
Solutions Corporation or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this document in terms of their correctness, accuracy, reliability or otherwise.
Your gift card processing is governed by your agreement for gift card services with Moneris Solutions Corporation. Your loyalty card processing is governed by your agreement for loyalty card services with Moneris Solutions Corporation. Your credit and/or debit card processing is governed by the terms and conditions of your agreement(s) for merchant credit/debit card processing services with Moneris Solutions Corporation. It is your responsibility to ensure that proper card processing procedures are followed at all times. Please refer to the Moneris Merchant Operating Manual (available at: moneris.com/caftc ) and the terms and conditions of your applicable agreement(s) for credit/debit processing or other services with Moneris Solutions
Corporation for details. iCT250 Ref Guide-EN (02/22)
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