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OWNER'S MANUAL
REFRIGERATOR
Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times.
ENGLISH
LRONC1414G
MFL71737146
Rev.01_010523
www.lg.com
Copyright © 2022-2023 LG Electronics Inc. All Rights Reserved.
2
TABLE OF CONTENTS
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
7 PRODUCT OVERVIEW
9 INSTALLATION
9 Choosing the Proper Location
10 Reversing Doors and Leveling
12 OPERATION
15 Humidity Controlled Crispers
18 SMART FUNCTIONS
22 MAINTENANCE
24 TROUBLESHOOTING
28 LIMITED WARRANTY
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
3
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what may happen if the instructions are not followed.
WARNING
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:
Installation
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115
V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard
3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the appliance, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the appliance.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the appliance in a damp or dusty place where insulation on electrical parts may deteriorate.
• Do not place the appliance in direct sunlight or expose it to the heat from heating appliances such as stoves or heaters.
4
IMPORTANT SAFETY INSTRUCTIONS
• Do not bend or pinch the power cord excessively or place heavy objects on it.
Operation
• This appliance is intended to be used in household and similar applications such as:
- staff kitchen areas in shops, offices and other working environments;
- farm houses and by clients in hotels, motels and other residential type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• This product is not to be used for special purposes such as the storage of medicine or test materials or for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the appliance doors or on the shelves in the appliance. They could damage the appliance and seriously injure themselves.
• Do not allow children to climb into the appliance. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the appliance.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small.
Be careful closing doors when children are nearby.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
• Do not operate the appliance or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the appliance. Doing so could result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an authorized service center before resuming use. Do not touch the appliance or power cord of the appliance.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• This appliance incorporates an earth connection for functional purposes.
IMPORTANT SAFETY INSTRUCTIONS
Maintenance
• Do not use a hair dryer to dry the inside of the appliance.
• Do not light a candle to remove odors in the appliance.
• In the event of a refrigerant leak, move flammable objects away from the appliance. Ensure the area is adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the appliance.
• Unplug the power plug before cleaning or repairing the appliance.
• The refrigerator compartment lights are interior LED lighting, and service should be performed by a qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the appliance. Call a service agent.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
5
Disposal
• Risk of child entrapment. Junked or abandoned appliances are dangerous, even if they are sitting for only a few days. When disposing of the appliance, remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside.
• If disposing of an appliance, make sure the refrigerant and insulation foam are removed for proper disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains flammable blowing gas.
• When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and keep children away from the appliance.
Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric shock.
Risk of Fire and Flammable Materials
This appliance contains a small amount of isobutane refrigerant (R600a), which is combustible.
When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air out the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be sited depends on the amount of refrigerant used. The room must be 10.8 square feet (1 square meter) in size for every 8g of R600a refrigerant inside the appliance. The amount of refrigerant in your particular appliance is shown on the identification plate inside the appliance. Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.
6
IMPORTANT SAFETY INSTRUCTIONS
CAUTION
CAUTION
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:
Installation
• Do not install the appliance where there may be a danger of the unit falling.
• The appliance must be properly installed in accordance with the Installation Instructions.
Operation
• Do not use aerosols near the appliance.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal injury if items are removed with excessive force.
Maintenance
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the appliance.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to sudden temperature changes.
SAVE THESE INSTRUCTIONS
PRODUCT OVERVIEW
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject to change by the manufacturer without prior notice for product improvement purposes.
7
Interior
† This feature is only available on some models.
a Egg Tray
Conveniently stores eggs or other small items.
• Do not use the egg tray in the freezer. To keep eggs fresh longer, do not store them on the top shelf of the refrigerator or in the vegetable drawer.
b Adjustable Refrigerator Shelf
The refrigerator shelves are adjustable to meet individual storage needs.
• Store foods with higher moisture content at the front of the shelf.
• The shelf height can be adjusted by inserting the shelf in another groove of different height.
• The actual number of shelves will differ from model to model.
c Bottle Rack
Tall bottles can be stored horizontally using the bottle rack.
CAUTION
• Do not store short bottles on the bottle rack. The items may fall and cause an injury or appliance damage.
d
Stores dairy foods such as butter and cheese.
8
PRODUCT OVERVIEW e
Store taller items, such as gallon containers or bottles, by pushing the front half of the shelf underneath the back half of the shelf.
f Door Bin
Stores chilled food or drinks.
g Bottom Shelf (Drawer Cover)
Stores refrigerated foods and fresh foods.
CAUTION
• Do not store any items at the front of the bottom shelf. The items may fall and cause an injury or appliance damage.
h
Helps vegetables and fruit to stay crisp and controls humidity.
i Handle
Opens and closes the refrigerator door.
Product Specifications
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Model
LRONC1414G Refrigerator
Description Net weight
156 lb (85 kg)
INSTALLATION
9
INSTALLATION
Before Installing
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to another location.
label, or the Tech Sheet that is located under the front of the refrigerator.
• To remove any remaining tape or glue, rub the area briskly with your thumb. Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.
• Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator.
• Reinstall or adjust shelves as needed.
Refrigerator shelves are installed in the shipping position. Reinstall shelves according to your individual storage needs.
a Unpacking the Refrigerator b Choosing the Proper Location c Reversing Doors and Leveling
Choosing the Proper
Location
Electricity
Use an individual, grounded outlet:115 Volts, 60
Hz, AC, 15 amps minimum.
WARNING
• Do not overload house wiring and cause a fire hazard by plugging in multiple appliances in the same outlet with the refrigerator.
• To reduce the risk of electric shock, do not install the refrigerator in a wet or damp area.
Unpacking the Refrigerator
WARNING
• Use two or more people to move and install the refrigerator. Failure to do so can result in back injury or other injury.
• The refrigerator is heavy. Protect the floor when moving the refrigerator for cleaning or service.
Always pull the refrigerator straight out when moving it. Do not wiggle or walk the refrigerator when trying to move it, as floor damage could occur.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator. Failure to do so can result in fire, explosion, or death.
Flooring
To avoid noise and vibration, the unit must be installed and leveled on a solidly constructed floor.
If required, adjust the leveling legs to compensate for the unevenness of the floor.
NOTE
• Installing on carpeting, soft tile surfaces, a platform or weakly supported structure is not recommended.
NOTE
• Remove tape and any temporary labels from your refrigerator before using. Do not remove any warning labels, the model and serial number
10
INSTALLATION
Ambient Temperature
Install this appliance in an area where the temperature is between 55 °F (13 °C) and 110 °F
(43 °C).
If the temperature around the appliance is too low or high, cooling ability may be adversely affected.
Connecting the Freezer and
Refrigerator
This feature is only available on some models.
To install appliances in pairs, contact an LG
Electronics service center.
Dimensions and Clearances
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to move the refrigerator through doors or narrow openings.
• The installation location chosen for the refrigerator should allow space behind the unit for connections and airflow and space in front to open the door.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased electricity consumption charges.
• Remember to allow enough room in front of the refrigerator to fully open the door.
A
E
F
G
B D
H
C
-
Dimension/
Clearance
LRONC1414G
A Width 23 1/2" (595 mm)
B Height to Top of Case 73 1/4" (1860 mm)
C Depth 27 7/8" (707mm)
73 1/4" (1862 mm) D Height to Top of
Hinge
E Back Clearance Minimum 2"
(Minimum 50 mm)
F Depth without Door
G Depth (Total with
Door Open 90°)
H Front Clearance
23 5/8" (600 mm)
48 1/4" (1225 mm)
24 5/8" (625 mm)
A
B
C
B
D D
E
-
A
B
C
D
E
Size
Minimum 2" (Minimum
50 mm)
2" (50 mm)
1/2" (11 mm)
110°
64 3/4" (1643 mm)
NOTE
• Service required to correct improper installation is not covered by the warranty.
• Connecting the freezer and fridge may increase energy consumption.
Reversing Doors and
Leveling
Reversing Doors
This feature is only available on some models.
Your appliance is designed with reversible doors which can be assembled to open from either the left or right side to suit your kitchen design.
INSTALLATION
11
Door reversal must be done by an authorized installer or service person. If it is not, any damage caused by improperly installed doors will not be covered by the warranty.
Leveling the Refrigerator
If the appliance seems unsteady, or the doors do not close easily, adjust the appliance’s tilt using the instructions below.
1
Turn the leveling leg clockwise to raise that side of the appliance or counterclockwise to lower it.
CAUTION
• Do not adjust the height of the appliance door more than 1/8" (3 mm).
3 Use the wrench a to fasten the keeper nut by turning it to the right.
2
Open the door and check to make sure that the door closes easily.
NOTE
• Leveling the doors may not be possible when the floor is not leveled, or is of weak or poor construction.
• The appliance is heavy and should be installed on a rigid and solid surface.
• Some timber flooring may cause levelling difficulties if it flexes excessively.
Door Alignment
The appliance door has an adjustable nut, located on the bottom hinge, to raise and lower the door for proper alignment.
1 Open the door and use the wrench a to loosen the keeper nut by turning it to the left.
2 Use the wrench b to adjust the height by turning the adjustment hinge pin to the left or to the right.
Turning on the Power
After installing, plug the appliance’s power cord into a 3-prong grounded outlet and push the appliance into the final position.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Do not damage or cut off the ground terminal of the power plug.
Position the Appliance
• Arrange the coil of tubing so that it does not vibrate against the back of the appliance or against the wall. Push the appliance back to the wall.
12
OPERATION
OPERATION
Before Use
Checklist
Clean the appliance.
Clean the appliance thoroughly and wipe off all dust that accumulated during shipping.
CAUTION
• Do not scratch the appliance with a sharp object or use a detergent that contains alcohol, a flammable liquid or an abrasive when removing any tape or adhesive from the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical information on the rear surface of the refrigerator.
Open doors and drawers to ventilate the interior.
The inside of the appliance may smell like plastic at first. Remove any adhesive tape from inside the appliance and open the door and the drawers for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Wait for the refrigerator to cool.
Allow the appliance to run for at least two to three hours before putting food in it.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food to spoil, or a bad odor to remain inside the refrigerator.
The appliance makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
Control Panel and Functions
OPERATION
13
a Vacation
Set the refrigerator to Vacation mode to reduce energy consumption when you are away from home for a few days.
• Press the Vacation button to turn the function off or on. The LED stays lit when the function is on.
• When this mode is on, the other buttons except the Wi-Fi button will not operate. When you return home, remember to turn this function off to unlock the other buttons and return the refrigerator to its previous temperature settings.
b Fridge
Indicates the set temperature of the refrigerator compartment in Celsius (°C). The default refrigerator temperature is 3 °C. Press the Fridge button repeatedly to select a new set temperature from 1 °C to 7
°C.
NOTE
• The displayed temperature is the target temperature, and not the actual temperature of the refrigerator.
The actual refrigerator temperature depends on the food inside the refrigerator.
c Express Cool
Use this function to quickly cool a large amount of fresh food.
• To activate, press and hold the Express Cool button until the LED lights up on the control panel.
• The function operates for about 12 hours, then turns off automatically.
• Stop the function manually by pressing and holding the button again.
d Wi-Fi
The Wi-Fi button, when used with the LG ThinQ app, allows the refrigerator to connect to a home Wi-Fi network. Refer to Smart Functions for information on the initial setup of the app.
The Wi-Fi indicator shows the status of the refrigerator's network connection. The indicator illuminates when the refrigerator is connected to the Wi-Fi network.
Press and hold the Wi-Fi button for 3 seconds to connect to the network. The indicator blinks while the connection is being made and then turns on once the connection is successfully made.
NOTE
• If there is any finger or skin contacts to the control panel while cleaning it, the button function may operate.
Sabbath Mode
Using the Sabbath Mode
Sabbath mode is used on the Jewish Sabbath and holidays.
• To turn Sabbath mode on, touch the display to activate it, then press and hold the Vacation and
Express Cool buttons for 3 seconds until the
Vacation and Express Cool indicators are ON.
14
OPERATION
• To turn Sabbath mode off manually, press and hold the Vacation and Express Cool buttons for
3 seconds.
NOTE
• Sabbath mode automatically turns off after 96 hours.
• Once turned on, Sabbath mode is maintained even after a power outage.
• Selecting Sabbath mode automatically turns off the alarm functions.
Storing Food
NOTE
• If you are leaving home for a short period, like a short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for an extended period, remove all food and unplug the power cord. Clean the interior, and leave the door open to prevent fungi from growing in the refrigerator.
• If doors are opened or closed too often, warm air may penetrate the refrigerator and raise its temperature. This can increase the running costs of the unit.
Food Storage Tips
Wrap or store food in the refrigerator in airtight and moisture-proof material unless otherwise noted. This prevents food odor and taste transfer throughout the refrigerator. For dated products, check date code to ensure freshness.
CAUTION
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal injury if items are removed with excessive force.
How to Store Food
• Butter or Margarine
- Keep opened butter in covered dish or closed compartment. When storing an extra supply, wrap in freezer packaging and freeze.
• Cheese
- Store in original wrapping until used. Once opened, rewrap tightly in plastic wrap or aluminum foil.
• Milk
- Wipe milk cartons. For coldest milk, place containers on an interior shelf.
• Eggs
- Store in original carton on interior shelf, not on door shelf.
• Fruit
- Do not wash or hull fruit until it is ready to be used. Sort and keep fruit in original container in a crisper, or store in completely closed paper bag on refrigerator shelf.
• Leafy Vegetables
- Remove store wrapping, trim or tear off bruised and discolored areas, wash in cold water, and drain. Place in plastic bag or plastic container and store in crisper.
• Vegetables with skins (carrots, peppers)
- Place in plastic bags or plastic container and store in crisper.
• Fish
- Freeze fresh fish and shellfish if they are not being eaten the same day purchased. Eating fresh fish and shellfish the same day purchased is recommended.
• Leftovers
- Cover leftovers with plastic wrap or aluminum foil, or store in plastic containers with tight lids.
NOTE
• Do not store food with high moisture content towards the top of the refrigerator. The moisture could come into direct contact with the cold air and freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food packaging should be wiped down to prevent adjacent foods from being contaminated.
• If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a clean cloth or a paper towel.
OPERATION
15
Handle
The appearance or components of the appliance may differ from model to model.
Using Easy Open Door
To easily open the door, hold the handle and gently pull it to the left.
2
Place the cover upside down on the floor and slide the crisper cover remove it.
a to the right and then
Humidity Controlled
Crispers
Using the Humidity Controlled
Crispers
This feature is only available on some models.
You can control the amount of humidity by sliding the lever at the front of the drawer.
Assembling the Cover
1
Assemble the knob of the vegetable compartment b .
2
Insert the knob c into the crisper cover.
a For storing vegetables.
b For storing fruit.
Removing/Assembling the Drawer
Cover
This feature is only available on some models.
Removing the Cover
1
Open the door completely. Hold the cover with both hands and tilt the cover slightly while pulling it out.
3
Slide the crisper cover to the left and then refit it.
4
Hold the cover with both hands and tilt the cover slightly while refitting.
16
OPERATION
Removing/Assembling the
Humidity Controlled Crispers
1 Pull out the crisper to full extension, lift the front up, and pull straight out.
Refrigerator Shelves
The shelves in the refrigerator are adjustable to meet individual storage needs.
Adjusting the shelves to fit items of different heights will make finding the exact item you want easier.
Using the Folding Shelf
This feature is only available on some models.
Store taller items, such as a gallon container or bottles, by pushing the front half of the shelf underneath the back half of the shelf. Pull the front of the shelf forward to return to a full shelf.
2
To reassemble, slightly tilt up the front, insert the crisper into the frame and push it back into place.
Drawers
Removing/Refitting the Snack
Drawer
This feature is only available on some models.
1
Pull out the drawer and align the tab a with the hole b . Lift up the front of the drawer and pull straight out.
CAUTION
• Glass shelves are heavy. Use special care when removing them.
• Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact.
2 Tilt the drawer slightly and support it with one hand while pulling it out.
Detaching/Assembling Shelves
CAUTION
• Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact.
1
To detach, lift the rear of the shelf and pull it out.
3 Assemble the drawer in the reverse order of the removal process.
2
Tilt the shelf and remove it by pulling it out.
OPERATION
17
3
To assemble, slide the shelf into the guides until it stops.
Bottle Rack
Detaching/Assembling the Rack
1 Hold both sides of the rack. Lift the rack up and pull it forward.
2
To assemble the bin, slide it in above the desired support and push down until it snaps into place.
CAUTION
• Regularly detach and wash the storage bins and shelves; they can become easily contaminated by food.
• Do not apply excessive force while detaching or assembling the storage bins.
• Do not use the dishwasher to clean the storage bins and shelves.
2 Tilt the rack and pull it out to remove it.
3
Refit the rack by sliding it inward until the rack snaps into the frame.
Door Bins
Detaching/Assembling Door Bins
The door bins are removable for easy cleaning and adjustment.
1
To remove the bin, simply lift the bin up and pull straight out.
18
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The LG ThinQ application allows you to communicate with the appliance using a smartphone.
LG ThinQ Application Features
• Smart Learner
- Provides a more personalized experience based on an analysis of your usage patterns.
• Smart Sabbath
- Activates or deactivates the Sabbath mode and sets the schedule for the mode activation.
• Energy Monitoring
- This feature keeps track of the refrigerator’s power consumption and the number of door openings.
• Remote Control
- Controls the Refrigerator Temperature from the smartphone app.
• Push Messages
- If the door remains open for more than ten minutes, you will receive a push message.
• Smart Diagnosis ™
- This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use.
•
- Allows you to set various options on the refrigerator and in the application.
† This feature is only available on some models.
NOTE
• If you change your wireless router, Internet service provider, or password, delete the registered appliance from the LG ThinQ application and register it again.
• This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.
Installing LG ThinQ Application and
Connecting an LG Appliance
Models with QR Code
Scan the QR code attached to the product using the camera or a QR code reader application on your smartphone.
Models without QR Code
1
Search for and install the LG ThinQ application from the Google Play Store or
Apple App Store on a smartphone.
2 Run the LG ThinQ application and sign in with your existing account or create an LG account to sign in.
3
Touch the add ( ~ ) button on the LG ThinQ application to connect your LG appliance.
Follow the instructions in the application to complete the process.
NOTE
• To verify the Wi-Fi connection, check that the Wi-
Fi indicator on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
• LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
• The surrounding wireless environment can make the wireless network service run slowly.
• If the distance between the appliance and the wireless router is too far, the signal becomes weak. It may take a long time to connect or fail to install the application.
• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly depending on the Internet service provider.
• The Wi-Fi may not connect or the connection may be interrupted because of the home network environment.
• If the appliance cannot be connected due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying again.
• If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
• Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
• If the security protocol of the router is set to
WEP , network setup may fail. Change the security protocol ( WPA2 is recommended), and connect the product again.
• To disable the Wi-Fi function, press and hold the
Wi-Fi button for 3 seconds. The Wi-Fi indicator will be turned off.
• To reconnect the appliance or add another user, press and hold the Wi-Fi button for 3 seconds to temporarily turn it off. Run the LG ThinQ application and follow the instructions in the application to connect the appliance.
SMART FUNCTIONS
19
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Wireless LAN Module Specifications
Frequency
Range
Output Power
(Max)
2412 - 2462 MHz
< 30 dBm
FCC RF Radiation Exposure
Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body. Users must follow the specific operating instructions for satisfying RF exposure compliance.
FCC Notice
The following notice covers the transmitter module contained in this product.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
Industry Canada Statement
This device contains licence-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-
20
SMART FUNCTIONS exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) between the antenna and your body.
NOTE
• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
VOID THE USER’S AUTHORITY TO OPERATE THE
EQUIPMENT.
Open Source Software Notice
Information
To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices and other relevant documents, please visit https:// opensource.lge.com.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected].
This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product.
Smart Diagnosis
TM
Feature
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
1
Open the refrigerator door.
2
Hold the mouthpiece of your phone in front of the speaker.
3
Press and hold the Fridge button for three seconds while continuing to hold your phone to the speaker.
4
After you hear three beeps, release the Fridge button.
5
Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while the tones are being transmitted.
SMART FUNCTIONS
21
22
MAINTENANCE
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so can result in fire, explosion, or death.
the baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator.
CAUTION
• Do not use an abrasive cloth or sponge when cleaning the interior and exterior of the refrigerator.
• Do not place your hand on the bottom surface of the refrigerator when opening and closing the doors.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use cleaning waxes, concentrated detergents, bleaches, or cleaners containing petroleum on plastic refrigerator parts.
Plastic Parts (Covers and Panels)
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use glass cleaners, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
General Cleaning Tips
• Wipe up spills immediately.
• Unplug the appliance or disconnect power before cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners.
• Hand wash, rinse and dry all surfaces thoroughly.
Condenser Coils
Use a vacuum cleaner with a brush or crevice attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Exterior
For products with black stainless steel exterior, spray glass cleaner on a clean microfiber cloth and rub in direction of grain. Do not spray glass cleaner directly at the display panel. Do not use harsh or abrasive cleaners.
For products with a standard stainless steel exterior, use a damp microfiber cloth and rub in the direction of the grain. Dry with a paper towel to avoid streaks. For stubborn stains and fingerprints, use a few drops of liquid dish soap in water, and rinse with hot water before drying. Do not use abrasive or harsh cleaners.
Air Filter
Reusing the Air Filter
You can remove the odors absorbed by the air filter and reuse the filter.
1
To remove the air filter, pull out the drawers at the bottom of the compartment first.
Inside Walls
• Allow refrigerator to warm up so the cloth will not stick.
To help remove odors, wash the inside of the refrigerator with a mixture of baking soda and warm water. Mix 2 tablespoons of baking soda to 1 quart of water (26 g soda to 1 liter water.) Be sure
2
Press on the hook inside the top compartment, and then take out the air filter.
3
Leave the filter in the sun to dry or use a hair dryer.
• To increase deodorizing performance, a natural palm wood material is attached to the filter. If residue falls off, it will not harm you and can be wiped off easily with a towel or cloth.
CAUTION
• If you wash the filter with water, the filter performance may deteriorate.
• Take care to insert the filter into the filter cover facing the same direction it was when removed.
MAINTENANCE
23
24
TROUBLESHOOTING
TROUBLESHOOTING
FAQs
Frequently Asked Questions
Q:
A:
Q:
A:
What are the best temperature settings for my refrigerator?
The default setting for the refrigerator is 3° Celsius. Adjust these settings as necessary to keep food at desired temperatures. Milk should be cold when stored on the inner shelf of the refrigerator.
How do I set the refrigerator temperatures?
Continually press the Fridge button on the control panel until the desired temperature appears. The numbers will cycle from highest to lowest and then return to the highest again with continuous pressing.
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Refrigerator is not cooling or has no power.
Problem
Cooling system runs too much.
Possible Cause & Solution
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper temperature settings.
Appliance was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Appliance was recently relocated.
• If the appliance was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power.
Appliance is replacing an older model.
• Modern appliance require more operating time but use less energy due to more efficient technology.
Appliance was recently plugged in or power restored.
• The appliance will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the "Doors will not close correctly or pop open" section in Troubleshooting.
Appliance is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110 °F (43 °C).
TROUBLESHOOTING
25
Problem
Cooling system runs too much.
Interior moisture buildup.
Food is freezing in the refrigerator compartment.
Refrigerator section is too cold.
Refrigerator section is too warm.
Possible Cause & Solution
Condenser / back cover is clogged.
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.
Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperature below
55 °F (13 °C).
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel for more information.
Appliance was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked.
• Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow. Rearrange items to allow air to flow throughout the compartment.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Appliance is installed in a hot location.
• The appliance should not be operated in temperatures above 110 °F (43 °C).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect.
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section in the Troubleshooting.
26
TROUBLESHOOTING
Problem
Refrigerator section is too warm.
Possible Cause & Solution
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize.
Parts & Features
Doors will not close correctly or pop open.
Problem
Doors are difficult to open.
Appliance wobbles or seems unstable
Lights do not work.
The interior of the appliance is covered with dust or soot.
Possible Cause & Solution
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
Crisper cover, pans, shelves, door bins, or baskets are out of position.
• Push bins all the way in and put pans, shelves and baskets into their correct positions. See the Operation section for more information.
Refrigerator is not leveled properly.
• See Leveling in the Installation section.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.
Leveling legs are not adjusted properly.
• See Leveling in the Installation section.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to complete installation.
LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician.
The appliance is located near a fire source, such as a fireplace, chimney, or candle.
• Make sure that the appliance is not located near a fire source, such as a fireplace, chimney or candle.
Noises
Problem
Rattling
Whooshing
Possible Cause & Solution
Rattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the refrigerator.
• Normal Operation
Appliance is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See Reversing Doors and
Leveling in the Installation section.
Appliance with a compressor was jarred while running.
• Normal Operation
Evaporator fan motor is circulating air through the refrigerator compartments.
• Normal Operation
Problem
Whooshing
Gurgling
Popping
Vibrating
Pulsating or high- pitched sound
TROUBLESHOOTING
27
Possible Cause & Solution
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Refrigerant flowing through the cooling system.
• Normal Operation
Contraction and expansion of the inside walls due to changes in temperature.
• Normal Operation
If the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet.
Your appliance is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new refrigerator to run longer than your old one, but it is still more energy efficient than previous models. While the refrigerator is running, it is normal to hear a pulsating or highpitched sound.
• Normal Operation
Wi-Fi
Problem
Trouble connecting appliance and smartphone to Wi-Fi network
Possible Cause & Solution
The password for the Wi-Fi network was entered incorrectly.
• Delete your home Wi-Fi network and begin the connection process again.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.
28
LIMITED WARRANTY
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only when purchased lawfully and used within the United States including U.S. Territories.
Refrigerator
One (1) year from the date of original retail purchase
Parts and Labor (internal
/ functional parts only)
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Five (5) years from the date of original retail purchase
Parts and Labor
WARRANTY PERIOD
Parts and Labor
Compressor
Five (5) years from the date of original retail purchase
Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from the date of original retail purchase (You will be charged for labor)
• Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.
LIMITED WARRANTY
29
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is used for other than the intended purpose, or any water leakage where the Product was not properly installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable cleaning products, or any other products or services that were not authorized by LG.
• Damage or missing items to any display or open box Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use) or contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with the Product Owner's manual.
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions.
For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
30
LIMITED WARRANTY
Notice of Dispute.
In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver.
Upon failure to resolve the dispute during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures.
To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics,
USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law.
The law of the state of your residence shall govern this Limited Warranty and any disputes between us except to the extent that such law is preempted by or inconsistent with applicable federal law.
Fees/Costs.
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location.
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within the federal judicial district in which you reside unless we both agree to another location or we agree to a telephonic arbitration.
Opt Out.
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
LIMITED WARRANTY
31
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https:// www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.
32
LIMITED WARRANTY
Canada
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Refrigerator ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase. This limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product distributed, purchased from an authorized retailer and used within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin sixty (60) days from the date of manufacture)
Refrigerator
One (1) year from the date of original retail purchase
Sealed System (Condenser, Dryer, Connecting
Tube and Evaporator)
One (1) year from the date of original retail purchase
Seven (7) years from the date of original retail purchase
Linear / Inverter
Compressor
Ten (10) years from the date of original retail purchase
Parts and Labor (internal
/ functional parts only)
Parts and Labor Parts only (Consumer will be charged for labor)
Part only (Consumer will be charged for labor)
• Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from province to province depending on applicable provincial laws. Any term of this Limited Warranty that negates or varies any implied condition or warranty under provincial law is severable where it conflicts with such provincial law without affecting the remainder of this warranty’s terms.
LIMITED WARRANTY
33
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including, without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other damage to the finish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts covered under this Limited Warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the menu, or visit our website at http://www.lg.com
34
LIMITED WARRANTY
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
Definitions.
For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute.
In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You and LG both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver.
Upon failure to resolve the dispute during the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims between you and LG only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG.
Arbitration Rules and Procedures.
To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law.
The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG.
Fees/Costs.
You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
LIMITED WARRANTY
35
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location.
If your claim is for $25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any inperson arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the province or territory in which you reside unless you and LG both agree to another location or agree to a telephonic arbitration.
Severability and Waiver.
If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived any provision or part of this Limited Warranty.
Opt Out.
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https:// www.lg.com/ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial
Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms.
In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.
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LG Customer Information Center
For inquiries or comments, visit www.lg.com
or call:
1-800-243-0000 U.S.A.
1-888-542-2623 CANADA
Register your product Online!
www.lg.com
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