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Page 1 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Superchips Model 2808
flashpaq
Tuner
2007.5 Chevrolet & GMC 2500-3500 Diesel Trucks with Duramax LMM motors
Vehicle Programming Instructions
PLEASE READ THIS ENTIRE INSTRUCTION SHEET BEFORE YOU PROCEED
Thank you for choosing Superchips’ new FLASHPAQ
Tuner, a state-of-the-art, high powered tuning and data acquisition
1
tool. We listened to our customers and created this product from your requests.
The new FLASHPAQ Tuner includes the following features:
Internet Updateable – Supports web updates
Built-In DTC Definitions – No lookup manual needed
Built-In Help Screens – Reduces needs for user manual
USB Communications – Connects to any PC
2
with USB
Custom Application Upgradeable – Download customs
Multiple Tuning Levels – User Selectable Tuning Types
Increased User Options – Allow user more control
Ergonomically Designed Case – Fits well in hand
Large, SoftKey Buttons – Easy operation
Permanently mounted cable – No assembly required
300% Bigger Screen – Includes graphics support
BackLight Screen – Easy to view day or night
Your 2808 FLASHPAQ tuner is setup specifically for your 2007.5 GM Duramax Diesel LMM motors. The 2808 FLASHPAQ houses specialized databases that contain optimally calibrated, individual vehicle application, performance programs. Superchips calibrations include optimization of the entire power band – from idle to redline! Part throttle, as well as Wide Open
Throttle is covered with Superchips FLASHPAQ Tuning.
This product is intended for use on unmodified stock engines and stock transmissions.
Superchips calibrations include Performance, Tow/Perf , and Tow tuning programs for stock vehicles. Check www.flashpaq.com
for additional tuning levels.
Log onto www.flashpaq.com
for additional updates.
Page 2 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Table of Contents
Warranty and Important Product Information
Cover with Product Information
Table of contents
Warranty & Return Policy for Superchips products
Page 1
Page 2
Page 3
About Maximum Trailer Weight
Important Note Regarding Storage of Your Tuner
Your Vehicle and Service Centers
Vehicle Preparation
FLASHPAQ
Overview and Setup
Hardware Overview
Connecting the tuner to my vehicle
Opening screen overview
Page 4
Page 4
Page 4
Page 4
Page 5
Page 6
Page 6
About (
Part number, Firmware, Database, Serial Number
) Page
Setting the Screen Contrast
Setting the Screen Backlight
Page 7
Page 7
Tuning
Quick Start – Read & Program My Vehicle Now!! Page 8
Quick Start – Return My Vehicle to Factory Stock Now!! Page 9
Menu Layout
Tuner Setup – Menu Layout
Tuner Setup
Read Vehicle – Menu Layout
Read Vehicle
Change Setup – Menu Layout
Change Setup
View Settings – Menu Layout
View Settings
Program Vehicle – Menu Layout
Program Vehicle
Advanced Features – Menu Layout
Page 10
Page 10
Page 11
Page 11
Page 12
Page 12
Page 13
Page 13
Page 14
Page 14
Page 15
Frequently Asked Questions
Frequently Asked Questions (F.A.Q.)
Recovery Procedure
Page 16
Page 22
1
Visit www.flashpaq.com
for availability
2
Windows XP, 2000 or higher (MAC, UNIX, LINUX Not supported)
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 3 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Refund Policy
If for any reason during the first thirty (30) days after your purchase of a new Superchips product (“Product”), you may return it to the place you bought it for a full refund of the purchase price, credit or a replacement
Product at the dealer’s discretion. This Guarantee does not apply to products purchased from auctions nor does it apply to Products purchased used. Follow these procedures to get your refund or replacement.
1.
2.
3.
4.
If you are returning a MicroTuner, Flashpaq, or Tirepaq use the MicroTuner, Flashpaq, or
Tirepaq to return your vehicle to the stock settings for the vehicle. Instructions are included in the user manual.
Put the Product back in its original packaging.
Make a copy of your sales receipt. The sales receipt must be from the location where you purchased your Product and must include the name of the business, its address, and the part number or description of the applicable Superchips Product. Invoices, credit card statements, or sales receipts from an online payment service company will not be accepted.
Return the Product in its original packaging with a copy of the sales receipt to the place of purchase.
Superchips, Inc.
Limited Warranty
What is Covered? This warranty covers any defects in materials or workmanship in any product sold by
Superchips or its affiliates through its authorized dealers (“Product”). Warranty is valid only for new products purchased through Authorized Dealers; (Proof of purchase is required for all warranty claims).
How Long Does the Coverage Last? This warranty lasts for one (1) year from the date of purchase.
Coverage terminates if you sell or otherwise transfer ownership of the Product.
What will Superchips Do? Superchips will repair or replace the defective or malfunctioning Product or any defective or malfunctioning part thereof at no charge. This warranty covers parts and labor only. Superchips will reimburse you for all reasonable shipping charges within the first thirty (30) days of purchase.
What Does This Warranty Not Cover? This warranty does not cover any problem that is caused by abuse, misuse, acts of God, or improper installation or repair by non-Superchips personnel. This warranty does not cover Products purchased used nor does it apply to Products purchased from auctions or entities that are not Superchips’ authorized dealers. This warranty does not cover damage to your vehicle. Use of the
Product to change the performance characteristics of your vehicle could invalidate the warranty provided by the vehicle manufacturer. Consult your vehicle warranty before using the Product on your vehicle.
SUPERCHIPS SHALL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, SPECIAL, OR
INCIDENTAL DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
How Do You Get Service? If something goes wrong with your Product during the warranty period, use the following procedure to return the Product to Superchips.
1. Call Superchips’ Customer Service at 1-888-227-2447 Monday through Friday from 8:00 am to
2.
3.
4.
5:00 pm EST to request a Return Authorization (“RA”) number.
Mark the outside of the shipping package with the RA number. Packages that are not marked with the RA number will be refused.
Make a copy of your sales receipt. The sales receipt must be from the location where you purchased your Product and must include the name of the business where you purchased the
Product and the address of such business. Invoices, credit card statements, or sales receipts from an online payment service company will not be accepted.
Send the Product, postage paid, the copy of the sales receipt, a brief written description of the problem, and your contact information to:
Superchips, Inc.
1790 East Airport Blvd
Sanford, FL 32773
Attn: Warranty Claims
We will inspect the Product and either repair it or replace it with a new or rebuilt Product. We reserve the right to use refurbished parts when making repairs.
Your Rights Under State Law: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 4 of 24 Form 0169A 2808 06/21/07
Superchips Inc
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Your Vehicle’s STOCK Program
The FLASHPAQ Tuner stores a copy of your vehicle’s original stock computer program.
To begin, your vehicle’s computer must contain the manufacturer’s STOCK factory program. If you have used a programmer from another aftermarket company you must use their product to return your computer back to STOCK condition before proceeding. If you have an aftermarket performance-enhancing electronic device installed, it must be removed prior to using the
Superchips FLASHPAQ Tuner.
About Maximum Trailer Weight
The original manufacturer of your vehicle has specified a Maximum Trailer Weight for your vehicle. It may be found in your vehicle owner’s manual.
This Superchips product is designed to increase your engine power and performance. It does not change the engine, suspension or drive train characteristics that limit the maximum trailer weight your vehicle is designed to tow. Towing trailer weights above the maximum trailer weight specified by the vehicle manufacturer may cause transmission or other damage.
If you wish to tow greater than the maximum trailer weight for your vehicle, modifications to your vehicle may need to be made. Consult your performance auto mechanic for the proper vehicle modifications.
Damage caused by towing weights greater than the maximum trailer weight specified for your vehicle shall not be the responsibility of Superchips Inc.
Important Note Regarding Storage of Your
FlashPaq
Tuner
It is not recommended to store your FlashPaq Tuner in your vehicle in extreme heat, direct sunlight, or extreme cold (temperatures near or below freezing). These conditions can cause malfunction or damage to the FlashPaq Tuner not covered by the Superchips Inc. warranty.
Your Vehicle and Service Centers
If you need to return your vehicle to a service center, restore the vehicle’s program to its STOCK program. The service center might reprogram your vehicle with an updated STOCK program without your knowledge. If your vehicle has not been returned to its STOCK program prior to service, the Superchips FLASHPAQ Tuner will no longer be able to program your vehicle. Such a failure is not covered by the Superchips Inc. warranty.
Vehicle Preparation
Before connecting the FLASHPAQ Tuner to your vehicle, make sure that:
•
All power-draining accessories are turned off, including radio, lights, cell phones, etc., The
FLASHPAQ Tuner needs full battery voltage to program your vehicle.
•
Ensure your vehicle battery is fully charged and not connected to a battery charger.
•
Do not leave the FLASHPAQ Tuner connected and unattended for any length of time.
This prevents unnecessary battery drain.
•
Do not remove the programming cable during any programming sequence.
Please follow the FLASHPAQ Tuner display screens.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 5 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
FLASHPAQ Overview and Setup
Graphical Display
SoftKeys
Buttons
(
Note screen relation)
USB
Port for PC
Page 6 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
FLASHPAQ Overview and Setup
¾ Connecting the tuner to My Vehicle
Diagnostic port
close up
The Tuner plugs into your vehicle’s The port and cable are setup diagnostic port usually underneath the dash below the steering wheel (see white arrow).
to only fit on one way. Typically
the wider edge faces the top, as
shown above.
¾ Opening screen overview
When the tuner is first powered up, the Opening screen is displayed
Vehicle Cable
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Tuner Setup o
About o
Set Screen Contrast o
Set Screen Backlight
Tuning o
Read Vehicle o
Change Settings o
View Settings o
Program Vehicle
Advanced Features o
Diagnostic Codes o
Data Logging (visit www.Flashpaq.com
for updates)
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 7 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
FLASHPAQ Overview and Setup
¾ About
*** Press NEXT to scroll as needed ***
From the Opening screen
Screen Displays:
• Product description
• Product part number
• “Operating software” Firmware Version #
Visit www.flashpaq.com
for latest updates
• “Calibration (Tuning File)” Database Version #
Visit www.flashpaq.com
for latest updates
• Product Serial Number
¾ Setting the Screen Contrast
From the Tuner Setup Screen or decrease (text/graphics darkness)
¾ Setting the Screen Backlight
From the Tuner Setup Screen increase or decrease (screen brightness)
Page 8 of 24 Form 0169A 2808 06/21/07
Superchips Inc
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Tuning
¾ Quick Start – Read & Program My Vehicle Now!!!
*** Press NEXT to scroll as needed ***
From the Opening screen
4) Follow ON SCREEN – Prompts including Vehicle Ignition ON requests (DO NOT START VEHICLE!!)
From the Tuning screen
From the Tuning screen
4) Follow ON SCREEN – Prompts including Vehicle Ignition
ON/OFF requests (DO NOT START VEHICLE!!)
Upon completion, remove cable from vehicle
Your vehicle is now programmed with Superchips tuning! You may now start your vehicle.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 9 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Tuning
¾
Quick Start – Return my vehicle to factory stock NOW!!!
*** Press NEXT to scroll as needed ***
From the Opening screen
From the Tuning screen
4) Follow ON SCREEN – Prompts including Vehicle Ignition
ON/OFF requests (DO NOT START VEHICLE!!)
Upon completion, remove cable from vehicle.
Your vehicle’s program is now returned to factory stock. You may now start your vehicle.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 10 of 24 Form 0169A 2808 06/21/07
Superchips Inc
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Menu Layout
¾ Tuner Setup – Menu Layout
FlashPaq
Main Menu
Tuner
Setup
Tuning
Advanced
Features
Tuner
Setup screen
About
Displays
Firmware #
Database #
Serial #
Set Screen
Contrast
Adjust
Contrast
0-100%
Set Screen
BackLight
Adjust
BackLight
0-100%
Setup
About: Displays Tuner Firmware Version, Database Version, Serial Number
Visit www.flashpaq.com
for latest updates
Set Screen Contrast: Allows changes to screen text & graphics darkness
Set Screen BackLight: Allows changes to screen brightness level
(Adjustable for extreme viewing situations – direct sunlight, nighttime, low lighting)
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 11 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Menu Layout
¾ Read Vehicle – Menu Layout
FlashPaq
Main Menu
Tuner
Setup
Tuning
Advanced
Features
Tuning screen
Read
Vehicle
Change
Setup
View
Settings
Program
Vehicle
Read
Vehicle screen
Read
Vehicle ID
Display
Vehicle ID
Read Stock
Read
Stock Vehicle
Vehicle
Display Vehicle ID: Displays vehicle identification from the connected vehicle
Read Stock Vehicle: Reads the factory stock file(s) from the connected vehicle
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 12 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Menu Layout
¾ Change Setup – Menu Layout
FlashPaq
M ain M enu
Tuner
S etup
Tuning
A dvanced
Features
Read
Vehicle
Change
Setup
Tuning screen
C hange Setup screen
View
Settings
Program
Vehicle
Select
Perform ance
Select
Tow/Perf
Select
Tow
Select
Stock
Performance: Selects Superchips optimum performance tuning.
Note: With Performance tuning installed you MUST NOT tow or haul.
Tow/Perf: Selects Superchips mid-range tuning also called Tow Performance.
Note: With Tow/Perf tuning installed you can safely tow/haul up to 6000 lbs.
Tow: Selects Superchips tow safe program tuning.
Note: With Tow tuning installed you can safely tow/haul up to the OEM’s listed maximum towing limit.
Stock: Selects factory stock tuning.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 13 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Menu Layout
¾ View Settings – Menu Layout
FlashPaq
Main Menu
Tuner
Setup
Tuning
Advanced
Features
Tuning screen
Read
Vehicle
Change
Setup
View
Settings
Program
Vehicle
View
Settings screen
FlashPaq
Status
Display
Vehicle ID
Tuner Status
Power Level
Display
Power Level
Options
Display
Options
Display Vehicle ID & Tuner Status: Displays stored vehicle ID & tuner programming status
(This feature displays previously read data, no communications with the vehicle occur)
Display Power Level: Displays stored user selection from Change Setup - Power Level.
(This feature is for display only, to make changes see Performance Tuning - Change Setup)
Display Options: Displays current settings user has selected from Change Setup – Options.
(This feature is for display only, to make changes see Performance Tuning - Change Setup)
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 14 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Menu Layout
¾ Program Vehicle – Menu Layout
FlashPaq
Main Menu
Tuner
Setup
Tuning
Advanced
Features
Tuning screen
Read
Vehicle
Change
Setup
View
Settings
Program
Vehicle
Program
Vehicle
Program Vehicle: Programs vehicle based on Change Setup – Power Level and Options.
(This feature is for live vehicle programming; an active vehicle connection to tuner is required.
Superchips optimum tuning will be installed without modification unless the user changes settings in Power Level – Options)
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 15 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Menu Layout
¾ Advanced Features – Menu Layout
FlashPaq
Main Menu
Tuner
Setup
Tuning
Advanced
Features
Screen
Data Logging
Advanced
Features
Diagnostic
Codes
Read DTCs Clear DTCs Log by Speed
Log by
Distance
Advanced
¾ Diagnostics
Display DTC’s: Reads & displays DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be displayed along with a full text description, when available)
Clear DTC’s: Clears current DTC’s (Diagnostic Trouble Codes) from connected vehicle.
(This feature is for live vehicle diagnostics; an active vehicle connection to tuner is required.
Vehicle DTC’s, if present, will be cleared. If DTC’s reoccur, this could indicate a vehicle malfunction or problem condition)
Data Logging: Log onto www.flashpaq.com for additional updates containing Data Acquisition.
(Please visit us to ensure your product is always up to date with the latest & greatest!)
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 16 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Frequently Asked Questions
A. Measuring my tire in order to adjust my “Tire Size” setting.
Solution: Measure your “Tire Size” vertically, and place a ruler or a flat level item on the top of your tire in order to measure accurately. Measure your vehicle’s Tire in inches and round up to the nearest quarter of an inch. Note: “Tire Size” includes tire and rim.
See the picture below as an example of how to measure your specific vehicle’s tire.
Top of Tire
Ground Level
B. Blank Display Screen when plugged into vehicle
Solution: Your diagnostic port may share power with the Cigar Lighter fuse. Please check the owner manual & replace if bad.
If a blown fuse is not found, check the pin connectors in your vehicle diagnostic connector.
Make sure that none of these pins have been pushed out of the connector body.
(Note: Typically not all pins are present in this connector)
If still no resolution, plug your tuner into another supported vehicle. If the tuner powers up, your vehicle has something wrong with either the pins/wiring harness or there is still a blown fuse in that circuit of the vehicle.
If your Tuner fails to power up on a second supported vehicle, call Superchips Customer
Service at 407-585-7000 to ask for a Return Authorization (RA) to send the Tuner in for inspection.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 17 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Frequently Asked Questions
C. FLASHPAQ ‘Tuner Requires an Update’
Solution: Your FLASHPAQ Tuner does not have the calibration files necessary to tune your vehicle; therefore a database update may be necessary.
1)
Write down any screen prompted text, such as
Tuner Requires an Update...
Please visit www.flashpaq.com to update your tuner!
2) If you have internet access follow below, if not skip to step 4
3) From any PC running Windows XP, 2000 or higher a. Connect to the internet b. Go www.flashpaq.com c. Click ’New Users’ or ‘Existing Users’ (if previously registered) d. Follow on screen prompts i. Install software drivers, as prompted ii. Run the application to update your tuner iii. Plug in your supplied USB cable to your PC iv. When prompted by setup plug in the USB cable to Flashpaq vii. Return to vehicle for programming
4) Call Superchips customer service and request a RA # a. Superchips will issue a RA# b. Please include your Proof Of Purchase (POP) c. Return ship the tuner to Superchips
D. Vehicle Requires a Factory (Dealer) Update
If your Tuner has found your vehicle box code and it is problematic to tune, the following messages will be displayed:
Vehicle Requires a Factory Update
Call Superchips!
Use Code #E-XX
(XX=a two digit number)
Record this File
Name: XXXXXXXXXX
Solution: Superchips has found that some stock applications have numerous problems that have been fixed with an updated stock program available from a dealer for your vehicle. An update of the stock program in your vehicle is required before your Tuner may be used on your vehicle.
You may call Superchips Customer Service for confirmation that a dealer updated file is available and instructions about how to have the stock files for your vehicle updated. Write down both the Code number (#E-XX) and the File Name XXXXXXXXXX and give this to the
Superchips customer service representative.
Page 18 of 24 Form 0169A 2808 06/21/07
Superchips Inc
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Frequently Asked Questions
E. Unsupported application
If your particular vehicle or engine type is not currently supported by the Tuner, the following error messages will be displayed:
This application is unsupported currently! Call us if incorrect.
Call Superchips!
Use Code #E-36
Solution: Check year, model and engine to verify the Tuner being used is correct for the application. If not, return it to the dealer from which it was purchased for the correct Tuner. If the vehicle is correct for the Tuner being used, call Superchips Customer Service at 407-585-
7000 for a Return Authorization number to send the Tuner in for inspection.
F. Non-Stock File Application
If the Tuner has checked your file and cannot match it to a stock file the following messages will be displayed:
Vehicle File is
Not Stock...
Call Superchips!
Use Code #E-43
Solution: This may be because another programmer has been previously used to reprogram the vehicle. The vehicle computer must be reprogrammed with a valid stock program before trying to use the Superchips Tuner. You may call Superchips Customer Service for instructions about how to have the stock files for your vehicle updated. Write down both the Code number
(#E-XX) and the File Name XXXXXXXXXX and give this to the Superchips customer service representative.
G. Locked Vin Number
As long as Tuner programming is in a vehicle, the tuner is “locked” to that vehicle. If an attempt is made to use your “locked” Tuner on a different vehicle the following messages will be displayed:
Locked VIN is mismatched!
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-37
Solution: Return the original vehicle back to stock before using the Tuner on a different vehicle or purchase another Tuner for use on a second vehicle.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 19 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Frequently Asked Questions
H. Not original Program ID
If the Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to a different Box Code (identification number) without first using the Tuner to Return the Vehicle
to Stock, the following messages will be displayed:
Not the Original
Program ID
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-38
Solution: Your Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to stock. Since a dealership has replaced Superchips tuning with updated stock tuning, you will need to visit www.tirepaq.com
or www.flashpaq.com
and click on the FLASHPAQ icon.
I. Checksum Error
If the Tuner is “VIN locked” to a vehicle and that vehicle has been updated at the dealership to the same Box Code (identification number) without first using the Tuner to Return the Vehicle
to Stock, the following messages will be displayed:
Not the Original
Program Checksum
Not the Original
Vehicle/Program
Call Superchips!
Use Code #E-39
Solution: Your Tuner can only be unlocked if it is able to return the ‘VIN locked’ vehicle to stock. Since a dealership has replaced Superchips tuning with stock tuning, you will need to visit www.tirepaq.com
or www.flashpaq.com
and click on the FLASHPAQ icon.
J. Upload Error
If the Tuner cannot detect the ignition is in the on position the following messages will be displayed:
Problem with uploading!
Please retry
Call Superchips!
Use Code #E-XX
(XX=a two digit number)
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible that your vehicle’s battery charge is low, please check and correct, if necessary.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 20 of 24 Form 0169A 2808 06/21/07
Superchips Inc
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Frequently Asked Questions
K. Ignition ON Error
If the Tuner cannot detect that the ignition is in the ON position, the following messages will be displayed:
Cannot Detect
Ignition On
Please retry
Call Superchips!
Use Code #E-31
Solution: Make sure Ignition key is turned completely forward in the ON position (DO NOT
START VEHICLE!). Check to see if pins are pushed out of the diagnostic connector. It is possible that your vehicle’s battery charge is low, please check and correct, if necessary.
L. Communications Error
If the Tuner looses communications the following messages will be displayed:
Communications
Error!!!
Please retry
Call Superchips!
Use Code #E-XX
Solution: Make sure Ignition is ON (DO NOT START VEHICLE!). Retry again. It is possible
that your vehicle’s battery charge is low, please check and correct, if necessary. If it still fails, then contact Superchips. The Tuner will need to be returned to Superchips.
Frequently Asked Questions (F.A.Q.)
M. The Tuner did not program same number of files as saved
This is normal. The Tuner communicates with all the necessary modules on the vehicle to gain the information needed to correctly operate. It may be necessary to save additional files that are not programmed to allow for correct tuning.
N. My friend’s truck has the same engine but programs or reads at different speeds.
Each vehicle configuration has been optimized to the fastest and safest method of operation.
Your friend’s truck may have different types of vehicle computers in his truck which may require more or less time to do certain operations.
O. Why do similar vehicle types have different numbers of files?
Even similar vehicles can have different configurations and quantities of computers. The Tuner communicates with all the necessary computer modules in the vehicle to gain the information needed to operate correctly.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 21 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 22 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Recovery Procedure
In the event of a status message during a programming sequence, the Tuner will attempt to recover the vehicle to the original stock program. It is necessary to carefully follow the screen prompts, possibly requiring multiple “Ignition OFF” and “Ignition ON” sequences, to correctly return the vehicle to stock settings.
Status Notification
When recovery is completed your vehicle is returned to factory stock. You are now able to start your vehicle normally. You may now attempt to use the Tuner to program your vehicle again or to program another vehicle (the tuner is now reset and not locked to a vehicle).
Follow the on-screen prompts. In the event that recovery is unsuccessful, or for any reason the Tuner fails to complete its programming cycle, a Status message will be displayed on the unit. Please make note of the message displayed and contact Superchips Customer
Service.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 23 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
Page 24 of 24 Form 0169A 2808 06/21/07
Superchips Inc
.
If it is necessary to return your Tuner to Superchips, please take a moment to copy and fill out this form. The following information will be necessary to process your request.
Check list:
Complete this form and have it available when you contact Superchips.
Contact Superchips Customer Service @ 407.585.7000 to obtain an RA number.
An RA number must be issued, enter the RA number on the bottom of this form.
Attach a photocopy of your purchase receipt to this form.
Attach this form to the product being returned to Superchips.
Name:______________________________________________
Street Address: _______________________________________
City: _______________________ State: _______ Zip: _________
Home Phone:__________________ Other phone: _______________
Place of purchase: _____________________________________
Date of Purchase: ______________________
If in "Needs Update"
Vehicle Year: _____ Vehicle Make: _______
Vehicle Model: ______________________
Mode or there is a Status
Message Please List:
VIN Number: __________________________
File/Status #1:
Transmission: Automatic Manual
File/Status #2:
Tuner model: _____________________
File/Status #3:
Serial number on back of Tuner: ______________________
E-mail address: _____________________________________________________
RA Number:_________________
Prior to returning any product to Superchips, you must obtain an RA number; please contact Superchips customer service at
407.585.7000.
Please attach a photocopy of sales receipt here.
Superchips Inc.
1790 East Airport Blvd., Sanford, FL. 32773 (407) 585-7000 http://www.Superchips.com
Superchip & Superchips are registered trademarks of Superchips, Inc.
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