EXISTING ACCOUNTS
ANDROID
Bluetooth Pairing Guide for the
Philips DreamMapper Mobile app
This guide is for patients with an Android device who have an existing DreamMapper account.
Please ensure you are next to your sleep apnea machine, that it is plugged in and that the blower is not running.
In June 2021, after discovering a potential health risk related to the foam in certain CPAP, BiPAP and Mechanical Ventilator devices, Philips issued a voluntary Field Safety Notice (outside U.S.) / voluntary recall notification (U.S. only). As part of our remediation process, patients whose affected device is not equipped with a wireless modem must transmit their device settings following the steps outlined below. Once this operation is complete, we will be able to set the proper prescription on your replacement device .
Instructions: Bluetooth Pairing Guide for E xisting DreamMapper A ccounts
1: App Setup for E xisting DreamMapper A ccounts
To ensure the proper prescription on your replacement device, please verify that the email address you are using for DreamMapper matches either the email address you used to register your device with for the Voluntary Device Recall OR matches the email address we recently contacted you about the recall.
To check your email address on the DreamMapper app:
1.1
Settings
1.2
1.3
1.1
Click the three bars in the upper left-hand corner of the app and then click on “Settings”
1.2
Click on “Preferences“
PHILIPS: Do we need to add in the steps to change email address?
1.3
You may update the email address if necessary
NOTE: The Username email address may be different then the email address found in
“Preferences”.
2: DreamStation Setup
2.1
A,B,C
D
2.1
Supply AC Power to the DreamStation machine
Complete the following steps to operate the device using AC power:
A.
Plug the socket end of the AC power cord (included) into the power supply (also included).
B.
Plug the pronged end of the AC power cord into an electrical outlet that is not controlled by a wall switch
C.
Plug the power supply cord’s connector Into the power inlet on the side of the device
D. Verify that the plug at the si de of the device, at the power supply, and at the electrical outlet are fully
Inserted. This will help to ensure that a secure reliable electrical connection has been made.
Note: If the following Check Power icon appears on the screen. Please repeat seep 4.
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2 b : DreamStation Setup Continued
2.2
2.3
2.4
2.2
The display screen will illuminate and “My Info” will appear when successfully connected to
AC Power
2.3
Turn the knob until “My Setup” is displayed and press the knob in one time
2.4
Turn the knob until “Bluetooth” is displayed and ensure Bluetooth is turned “On”
PHILIPS: If its not on, do they need to press the knob once to turn it on?
3: Bluetooth Pairing and Data Transfer
STEP A
3.1
3.2
3.3
3.1 Click the three bars in the upper left-hand corner of the app and select “Settings”
STEP B
3.4
3.2 On the “Settings” page, click
“Therapy Device” at the bottom
3.5
3.3
On “Therapy Device”, click “Using
Bluetooth” on the primary device section
3.6
3.4 Click the white/blue box above “Begin Using” button to acknowledge Bluetooth consent.
Green/white means consent was given
3.5 Click the “Begin Using” button which will start Bluetooth pairing
3.6 IF APPLICABLE A pop-up may appear on your mobile device to grant location access (this is
Android requirement) click “OK”
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Instructions: Bluetooth Pairing Guide for E xisting DreamMapper A ccounts
3b: Bluetooth Pairing and Data Transfer C ontinued
3.7 IF APPLICABLE For Location Access, select “While Using the App”
STEP C
3.8
3.9
3.10
3.8 A pairing request will appear on your mobile device, asking you to confirm a code, DO NOT select
“PAIR” on your phone at this time!
3.9 On the display screen of your sleep machine, you will see the same
6-digit code and the word “No” in the lower left-hand corner
3.1
0 Turn the knob on your sleep machine which will change the
“No” to “Yes” and press the knob in one time
3.11
3.12
3.11 Press “Pair” on your Android mobile device
3.12 IF APPLICABLE Click “Yes” to acknowledge data sharing which is necessary to capture your machines therapy settings
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Instructions: Bluetooth Pairing Guide for E xisting DreamMapper A ccounts
4: Data T ransfer
4.1
4.2
4.3
primary section
4.1 You will return to the “Therapy
Device” screen. The “Using
Bluetooth” box on the primary device should now be green/white
4.2 Go back one screen to the main
“Settings” screen, click the three bars in the upper left-hand corner and select “Sleep”
4.3 A data transfer progress bar will appear at the top of the app
4.4
PHILIPS: Can you confirm whether there is a a back button? It doesnt show in the screen grab here
PHILIPS: Is there a way we can share a zoomed in image? The spinning wheel is a bit confusing as it might seem like the data is still transferring
4.4 Once the transfer reaches 100% you will receive a message that the upload was successful
5: Completion
5.1 Thank you for completing the above steps! We will now be able to set the proper prescription for your replacement sleep machine.
Need further assistance?
If you encountered an error while completing the above steps and need further assistance, please contact the Philips Customer Service team directly at 877-907-7508.
For information regarding the voluntary recall process, please visit: philips.com/src-recall-process
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Complete DreamMapper instructions for use can be found in the application under the Help-FAQ tab.
You may also contact DreamMapper Support at
844-240-1649.
For more information regarding the voluntary recall process, please visit: philips.com/src-recall-process
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