Version 2.1
R the world in my eyes
Quick Start Guide
For security’s sake, please update the default user name and password of your IP camera. The exact process is on page 9.
Contents
Chapter 1: Let’s get started
What’s in the box
Let’s show you around
How it works
Chapter 2: Let’s get PC view
For windows
For MAC
Change camera’s password
Chapter 3: Wi-Fi configuration
Set up Wi-Fi connection
Chapter 4: Internet access configuration
Set up Port Forwarding
Chapter 5: Mobile device configuration
For iPhone and Android
Chapter 6: Last, but not least
FAQ
Learn more
Support
NOTE:
Certain functions mentioned in this manual may vary according to camera's model. For example, pan and tilt function are for Pan/Tilt enabled cameras only.
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Chapter 1: Let’s get started
What’s in the box
Wireless IP Camera x 1
Power Adapter x 1
User Manual x 1
CD x 1
Mounting Bracket(set) x 1
Screws and Plastic Screw Anchors
Stickers
Let’s show you around
LAN
Audio Out
Reset
Wi-Fi
Power
LAN
Power
LAN
Reset
1
Wi-Fi
Reset
Power
How it works
Wired LAN View
IP Camera
Wired
Wired
Wireless Router
WIFI
Wireless LAN View
Wired
IP Camera
Wireless
Wireless Router
WIFI
PC/MAC
Mobile Phone
PAD
PC/MAC
Mobile Phone
PAD
Internet View
ADSL Modem
Wired or
Wireless
Wireless Router
IP Camera
Internet
3G/4G or WIFI
PC/MAC
Mobile Phone
PAD
LAN means Local Area Network
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Chapter 2: Let’s get PC view
Hardware Connection:
Connect IP camera to your router, and make sure both the camera and your computer are connected to the same router via a network cable or Wi-Fi connection.
For Windows
1. Insert the CD or download the software from
www.tenvis.com/download
.
2. Open the CD and use autorun to install. Then click
3. After installation, please double click .
4. Open Search Tool and click Search to search for cameras
in LAN. Select the camera you want to set up. You can identify
the camera by its serial number (S/N) which is labeled on
the bottom of the camera.
5. For initial installation of the camera, please configure
camera's network settings. Check Configure camera's
network settings to start.
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6. Click Auto adjust to automatically configure camera's network
settings conforming to your computer's network settings. Or
you can adjust the network settings manually. Enter camera's
username and password and click Apply for the settings to
take effect.
Tips: Camera’s default username is admin , default password is admin
7. Once network configuration is completed, Search Tool will
login to camera and open login page in your default browser
automatically. You can also click Open in Search Tool to open
camera's login page. Enter camera's username and password
to login. Select browser mode to watch live video from the
camera.
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5. It is required to install a plug-in for the first login to Internet
Explorer. Click Allow and download the plug-in and then install.
You'll be able to watch live feed from camera after the plug-in
is properly installed.
Congratulations! Now you can watch live feed from the camera within local area network (LAN).
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For Mac
1. Insert the CD and open TENVIS Search Tool.dmg
.
Or you could download the t
www.tenvis.com/download
.
2. Drag TENVIS Search Tool into Applications folder to install.
3. Run the software in Launchpad and ignore the security warning.
Click Search and select the camera you want to configure that
appeared in the search result bar within your local area network.
4. Click Same as the computer . Then enter camera's default
password and click Apply to configure camera's IP address.
Tips: Camera’s default username is admin ; default password is admin
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4. Double click the IP address listed in the TENVIS Search Tool.
Default browser will be opened automatically to display the
camera login page.
5. Select browser mode to watch live video from the camera.
Congratulations! You have set up wired LAN view for
MAC successfully.
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Change Camera’s Password
For security reason, please update the default username and password of your IP camera.
1. Login the camera and then go to Settings page.
For Non-IE User For IE User
2. Click System and select Change Password to update camera’s
password.
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Chapter 3: Wi-Fi Configuration
1. Login to the camera and then go to Settings page. Check for
Wi-Fi Status in About section. If the camera is not yet
connected to a wireless router, it will show Disconnected .
Set up Wi-Fi here ; click on it and you'll be redirected to Wi-Fi
Settings page. If the camera is connected to a wireless router,
the name for the connected network will appear.
2. Click and select your wireless router's Wi-Fi SSID
(wireless network connection). Enter Wi-Fi password and
click Save .
3. If the Status shows Connected, the camera is successfully
connected to wireless network and you can detach network
cable from the camera. If it is not connected, click Refresh or
go back to Step 1 and try connecting again.
Congratulations! Now you have set up Wi-Fi connection successfully.
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Chapter 4: Internet access configuration
1 .
Login the camera and go to Settings page. Then click on the
DDNS URL for Internet view. If you can successfully access
the camera via DDNS URL, you can also access the camera
on any Internet enabled device. If attempt to access the
camera via DDNS URL failed, please follow the instructions
given on the next page.
Tips: Some routers do not support computers access the camera in
LAN by DDNS URL, so please try to access the camera from 3G/4G network or other router’s network. That means try a real Internet connection connect to the camera by DDNS URL maybe fixed the problem of getting failure.
2 .If it failed to access the camera via DDNS URL, please check
DDNS status in the DDNS settings page and see whether the
DDNS Update is successful. Go back to Chapter 2 and modify
camera's connection settings if it shows failed. Please try to
access the DDNS URL again and login to the camera if the
DDNS Status shows successful. If all attempts failed, please
follow the below instructions.
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3 .Please do port forwarding on the router in order to properly
access the camera via DDNS URL. You can get the camera's
IP address and port using TENVIS IP Camera Search Tool first
and then finish port forwarding manually.
IP
Port
IP
Port
Tips:
1. The following link will give you a detailed explanation of port forwarding. Hope this helps.
http://portforward.com/help/ portforwarding.htm
2. Please refer to
Port Forwarding of Common Routers
in
Advanced
User Manual
for more instructions.
Advanced User Manual
is enclosed in CD or can be downloaded from official website.
www.tenvis.com/ download
3. Should you require further assistance, please take snapshots of your router management interface of port forwarding section and send them to our Customer Service team. Our tech support will be happy to assist you.
Congratulations! Now you can monitor what is happening anywhere anytime!
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Chapter 5: Mobile device configuration
1. Search for TENVIS in App Store or Google Play and install
TENVIS Slight Or visit
www.tenvis.com/download
to know more.
2. Run TENVIS Slight , c +
application will search cameras in LAN automatically.
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3. Select the detected camera or click Manually add camera to
add cameras. Enter camera password and then click Preview .
Tips: Camera information in the above snapshot is just for your reference. Default username is admin and default password is admin .
4. If you can get live video from the camera, click Save to store
current camera settings.
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5.Select the camera just added to get live video.
Disable audio
Enable listen
Enable speak
Disable alarm
Enable alarm
Adjust video brightness
Adjust video contrast
Set or go preset position
Notice:
1. For remote live view, please refer to Chapter 4 Internet access configuration and finish configuration first.
2. Video quality on mobile phone is determined and significantly influenced by mobile signal strength.
3. When viewing the camera on computer and mobile phone at the same time, video quality settings on computer will be set to the same as that on mobile phone.
Tips:
Remote live view means getting live video from camera via a 3G/4G/Wi-Fi network outside the local area network in which the camera is located.
Congratulations! You have set up Mobile view successfully.
Now you can watch live feed from the camera on your phone anywhere anytime.
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Chapter 6: Last, but not least
FAQ
1. Why does my computer or security software say the
software is dangerous and it is a virus?
The search tool will detect device in your network, and it seems like a virus. Please ignore the warning and continue.
2. Why can’t the search tool cannot detect the camera?
Please make sure the network cable is connected and turn off firewall and security software on your computer. And make sure the camera is connected to the router but not the computer.
3. Why does the camera always ask for username and
password, or it says Incorrect User?
The camera's default username is
admin
, and default password is
admin
. If you forget your username or password, you can reset the camera to factory settings to get the default username and password.
4. How can I reset the camera to factory settings?
Please press the reset button under or on the camera for about
1 minute until the camera reboots. Please make sure the power supply is connected to the camera when you are doing it.
5. Why is there no audio from the camera (Only indoor
camera support audio)?
Please sign in Internet Explorer mode for IE.
6. Why can't the camera record video?
Please sign in Internet Explorer mode for IE and right click IE icon and select “Run as Administrator” to run IE as administrator.
7. Why is the image blurry?
Remove the protective film on the lens and rotate the lens of the camera to get a clear image.
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8. The comparison of different browsers.
Video
Record
Alert Record
Alert by E-mail or FTP
Multiple View
Audio
IE
Firefox, Chrome, Safari in all platforms
Yes
Yes
Yes(Only in live video page)
Yes
Yes
2 Way
Yes
No
No
Yes
No
No
Learn more
You can find more information, watch demos and learn more about TENVIS IP Camera at
www.tenvis.com
.
Support
If you have any problem with the camera settings, please visit our forum to search your problem or post thread for help.
http://forum.tenvis.com
Customer Service
Time: 9:00-18:00 Beijing Time(UTC+8) Monday-Friday
Telephone #: 0086-755-89732479
E-mail: [email protected]
NOTE:
Certain functions mentioned in this manual may vary according to camera's model. For example, pan and tilt function are for Pan/Tilt enabled cameras only.
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R the world in my eyes
TENVIS Technology Co., Ltd.
www.tenvis.com
How are we doing? Welcome to email our COO via [email protected] for any suggestion or complaint.
Thanks for choosing TENVIS!
