Tenvis iprobot 3 User Manual

Tenvis iprobot 3 is an advanced security camera that allows you to monitor your home or business remotely. With pan/tilt control, night vision, motion detection, and two-way audio, you can keep an eye on things even when you're away. You can also use the app to take snapshots, record video, and receive push notifications when motion is detected.

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IPROBOT 3

USER MANUAL

th w d n m e

TENVIS Technology Co., Ltd.

TENVIS End User Agreement

TENVIS IP Camera is designed to serve as a supplement to existing residential and business security systems. This home monitor is intended as an aid. It is not a substitute for home security supervision and should not be used as such.

Application involving live radio listening and video streaming will require

WiFi usage or mobile network usage, such as 3G/LTE or Edge. If you are on a remote Wi-Fi network or 3G connection, 10 seconds to 15 seconds delay in video and audio streaming to your smartphone may occur.

This may incur data fee charged by your telecommunication services, please check with your service provider for details. TENVIS does not warrant that the functions contained in the service will be uninterrupted or error-free, that defects will be corrected, or that this service or the server that makes it available are free of viruses or other harmful components.

TENVIS does not warrant or make any representations regarding the use or the results of the use of the materials in this service in terms of their correctness, accuracy, reliability, or otherwise. You (and not TENVIS) assume the entire cost of all necessary servicing, repair, or correction.

All trade names are registered trademarks of respective manufacturers listed. To get the latest camera update or to learn more about TENVIS IP

Camera, please visit www.tenvis.com.

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Quick installation steps ........................................................................ 1

What is in the box ................................................................................ 2

Quick start guide .................................................................................. 2

Operation steps for iPhone .................................................................. 3

Live video .................................................................................... 3

Wi-Fi setting ................................................................................ 7

Alarm setting ............................................................................... 8

Other settings ............................................................................ 10

Operation steps for iPad .................................................................... 12

Live video .................................................................................. 12

Wi-Fi setting .............................................................................. 15

Alarm setting ............................................................................. 16

Other settings ............................................................................ 18

Operation steps for Android device ................................................... 20

Live video .................................................................................. 20

Wi-Fi setting .............................................................................. 23

Alarm setting ............................................................................. 24

Other settings ............................................................................ 27

Operation steps for Windows PC web browser ................................. 28

Operation steps for Apple PC web browser ...................................... 33

Set up Wi-Fi by WPS button ............................................................. 36

What is WPS? .......................................................................... 36

Set up Wi-Fi by WPS button ..................................................... 36

Reset camera password ................................................................... 38

FCC statements ................................................................................. 39

Frequently asked questions ............................................................... 40

Warranty ............................................................................................ 41

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Quick installation steps

Hardware installation

Software installation

Live video

Wireless connection setting

Alarm setting

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What is in the box

1. IP Camera IPROBOT 3 with IR-Cut x1

2. DC Power Adapter (5V-2.0A) x1

3. Network Cable x1

4. Mounting Bracket x1

5. Quick Installation Guide x1

6. CD-ROM with Setup Software x1

4 5

Quick start guide

Connect the power cable and wait for the camera to initialize itself.

Connect the camera to your router by using the included network cable.

Router

LAN

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Operation steps for iPhone

Live video

1. Download

NEW TENVIS

from App Store

2. Tap on

Sign up

if you do not already have an account with New TENVIS. Fill in the

required information to register for a New TENVIS user account.

3. After signing up, please log on to your account.

4. Tap on to add your new camera to your account; find the camera

by matching UID code in the list to the UID code displayed at the

bottom of the camera. If your new camera resides in the same

LAN (Local Area Network), its UID code will show up in the list.

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5. You can choose to add you camera manually:

Click button and select your camera model and enter camera’s UID code (displayed at the bottom of the camera) and password. You can scan camera’s UID from Camera's QR code by tapping QR Code Icon to initiate the scan.

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6. Enter the camera's name and password. By default the password is

admin

7. Select the camera you've just added to start viewing live video.

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8. Tap on to display additional functions:

Alarm events

Talk

Snapshot

Albums

Audio



Pan/tilt control: 8 directions pan/tilt control.



Talk: Allows user to talk to the camera from NEW TENVIS App.



Alarm Events: Setup alarm events .



Snapshot: Take a snapshot picture from current camera feed.



Albums: View the snapshots taken.



Audio: Allows user to listen to the camera’s audio feed.

*Notice: To check alarm events, Insert a micro SD card and enable record by micro SD first, then enable motion detection. TENVIS IP Camera is designed to only supplement existing residential and business security systems.

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Wi-Fi setting

1.Click to start configuring your camera for wireless operation.

2.The camera will start scanning for Wi-Fi connections. Select your

Wi-Fi connection or network ID (SSID). Enter the password for your

Wi-Fi connection.

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3. When the Wi-Fi is successfully configured, you can now disconnect

the network cable from your camera and start using your camera as a

wireless device.

*Notice: Please wait for 30 sec to 1 minfor camera to switch to Wi-Fi mode;

Alarm setting

1. Power off the camera, insert a micro SD card if you want to record

to micro SD card (purchase separately, not sold with this product).

Power on the camera and wait for it to reboot.

2. Tap on Record in settings and select the mode to record to micro SD card. Switch between

Full time

for continuous recording, or

Alarm

for recording while motion is detected.

*Notice: When card is full the camera will automatically overwrite history recorded files.

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3. Enable

Push notification

if you want to receive iOS notification from

the camera.

*Notice: NEW TENVIS need notification permission to enable push notification. Please enable notification permission in

Settings ->

Notification -> NEW TENVIS -> re-enable Notification Center

in your iOS device.

4. Set up e-mail alarm if you want the camera to send snapshots to your

e-mail address when alarm goes off. Enter your e-mail address and

password to set up email alert setting.

*Notice: Some email service provider needs SMTP server information to enable e-mail alert function. Please contact your email service provider for SMTP server information.

*Important: There may be network latency while establishing a connection depending on your network connections. It may take up to a few minutes for the camera to connect to SMTP server.

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5. After setting up actions to take when the camera is alarming, please

enable motion detection of the camera. Choose the detection sensitivity

level for movement detection.

*Notice: We recommend this function to be deactivated in a busy environment to avoid massive notifications.

Other settings

Flip Video

Mirror the displayed image horizontally or vertically when the camera is mounted.

General

About Device:

Containing information of device and its firmware version.

Change camera name:

Change camera’s display name;

Change camera password:

Changing camera’s user password

Network Connection Status:

Check the camera connection status or reconnect it manually.

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Shopping

Find the latest TENVIS promotion here.

Public camera

View the live video of camera shared by others. You may also share your camera’s live video to other customers. Set up it in settings page as below.

Setting

Account:

Your current account name.

Modify account password:

Modify NEW

TENVIS account password.

Send feedback:

Send us feedback of the camera.

App version:

The version of current

NEW TENVIS.

About TENVIS:

Go to TENVIS official website.

Log out:

Log out current NEW TENVIS account.

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Operation steps for iPad

Live video

1. Download

NEW TENVIS

from App Store

2. Tap on

Sign up

if you do not already have an account with New TENVIS.

Fill in the required information to register for a New TENVIS user account..

3. After signing up, please log on to your account.

4. Tap on to add your new camera to your account; find the camera

by matching UID code in the list to the UID code displayed at the

bottom of the camera. If your new camera resides in the same

LAN (Local Area Network), its UID code will show up in the list.

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5. You can choose to add you camera manually:

6. Enter the camera's name and password. By default the password

admin.

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7. Select the camera you've just added to start viewing live video.

Instructions for the icons and buttons on live video page:

Pan/tilt control

Tap on the button on the video to pan or tilt the camera

Allows User to listen to the camera’s audio feed and talk to the camera from NEW TENVIS App.

View the snapshots taken.

Playback recorded files in micro SD card.

Enable panorama mode. Then you could pan/tilt your iPad to pan/tilt your camera.

Take a snapshot picture from current camera feed.

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Wi-Fi setting

4. Click to start configuring your camera for wireless operation.

5. The camera will start scanning for Wi-Fi connections. Select your

Wi-Fi connection or network ID (SSID). Enter the password for

your Wi-Fi connection.

6. When the Wi-Fi is successfully configured, you can now disconnect

the network cable from your camera and start using your camera

as a wireless device.

*Notice: Please wait for 30 sec to 1 minfor camera to switch to Wi-Fi mode;

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Alarm setting

7. Power off the camera, insert a micro SD card if you want to record

to micro SD card (purchase separately, not sold with this product).

Power on the camera and wait for it to reboot.

8. Tap on Record in settings and select the mode to record to micro SD card. Switch

between

Full time

for continuous recording, or

Alarm

for recording while motion is

detected.

*Notice: When card is full the camera will automatically overwrite history recorded files.

9. Enable

Push notification

if you want to receive iOS notification from

the camera.

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*Notice: NEW TENVIS need notification permission to enable push notification. Please enable notification permission in

Settings->

Notification->NEW TENVIS->re-enable Notification Center

in your

Apple device.

9. Set up e-mail alarm if you want the camera to send snapshots to

your e-mail address when alarm goes off. Enter your e-mail address

and password to set up email alert setting.

*Notice: Some email service provider needs SMTP server information to enable e-mail alert function. Please contact your email service provider for SMTP server information. There may be network latency while establishing a connection depending on your network connections.

It may take up to a few minutes for the camera to connect to SMTP server.

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10. After setting up actions to take when the camera is alarming, please

enable motion detection of the camera. Choose the detection

sensitivity level for movement detection.

*Notice: We recommend this function to be deactivated in a busy environment to avoid massive notifications.

Other settings

Flip Video

Mirror the displayed image horizontally or vertically when the camera is mounted.

General

About Device

: Containing information of device and its firmware version.

Change camera name

: Change camera’s display name;

Change camera password

: Changing camera’s user password

Network Connection Status

: Check the camera connection status or reconnect it manually.

TENVIS Technology Co., Ltd.

Shopping

Find the latest TENVIS promotion here.

Public camera

View the live video of camera shared by others. You may also share your camera’s live video to other customers. Set up it in settings page as below.

Setting

Account:

Your current account name.

Modify account password:

Modify NEW

TENVIS account password.

Send feedback:

Send us feedback of the camera.

App version:

The version of current NEW

TENVIS.

About TENVIS:

Go to TENVIS official website.

Log out:

Log out current NEW TENVIS account.

TENVIS Technology Co., Ltd.

Operation steps for Android device

Live video

1. Download

NEW TENVIS

from App Store

2. Tap on

Sign up

if you do not already have an account with New TENVIS. Fill in the

required information to register for a New TENVIS user account.

3. After signing up, please log on to your account.

4. Tap on to add your new camera to your account; find the camera by matching

UID code in the list to the UID code displayed at the bottom of the camera. If your

new camera resides in the same LAN (Local Area Network), its UID code will show

up in the list.

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5. You can choose to add your camera manually:

Click button and select your camera model and enter camera’s

UID code (displayed at the bottom of the camera) and password. You can scan camera’s UID from Camera's QR code by tapping QR Code

Icon to initiate the scan.

6. Enter the camera's name and password. By default the password is

admin.

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7. After adding the camera by default password, NEW TENVIS will remind

you to change the camera’s password for security concern.

8. After change the password. Select the camera you've just added to

start viewing live video.

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Instructions for the icons and buttons on live video page:

Pan/tilt control

Tap on the button on the video to pan or tilt the camera

Allows User to listen to the camera’s audio feed and talk to the camera from NEW TENVIS App.

Check alarm eventsand select the camera you wish to view.

Take a snapshot picture from current camera feed.

View the snapshots taken.

Wi-Fi setting

9. Click to start configuring your camera for wireless operation.

10. The camera will start scanning for Wi-Fi connections. Select your

Wi-Fi connection or network ID (SSID). Enter the password for your

Wi-Fi connection.

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11. When the Wi-Fi is successfully configured, you can now disconnect

the network cable from your camera and start using your camera as

a wireless device.

*Notice: Please wait for 30 sec to 1 minfor camera to switch to Wi-Fi mode;

Alarm setting

12. Power off the camera, insert a micro SD card if you want to

record to micro SD card (purchase separately, not sold with this

product). Power on the camera and wait for it to reboot.

13. Tap on Record in settings and select the mode to record to micro SD card. Switch

between Full time for continuous recording, or Alarm for recording while motion

is detected.

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*Notice: When card is full the camera will automatically overwrite history recorded files.

14. Enable Notification if you want to receive notification from the camera.

*Notice: Please run NEW TENVIS background to receive the notification.

15. Set up e-mail alarm if you want the camera to send snapshots to

your e-mail address when alarm goes off. Enter your e-mail address

and password to set up email alert setting.

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*Notice: Some email service provider needs SMTP server information to enable e-mail alert function. Please contact your email service provider for

SMTP server information.

*Important: There may be network latency while establishing a connection depending on your network connections. It may take up to a few minutes for the camera to connect to SMTP server.

16. After setting up actions to take when the camera is alarming, please

enable motion detection of the camera. Choose the detection

sensitivity level for movement detection.

*Notice: We recommend this function to be deactivated in a busy environment to avoid massive notifications.

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Other settings

Basic setting

Video quality:

Adjust the video quality.

Video flip:

Mirror the displayed image horizontally or vertically when the camera is mounted.

Modify security code:

Changing camera’s user password

Public camera:

View the live video of camera shared by others. You may also share your camera’s live video to other customers.

Shopping:

Find the latest TENVIS promotion here.

Setting:

Log out current NEW TENVIS account.

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Operation steps for Windows PC web browser

1. Install

TENVIS Search Tool

from CD or download and

install it from

http://www.tenvis.com/download

2. Run TENVIS Search Tool on desktop, click search to search cameras

in LAN.

3. Select the camera listed in LAN by its UID code, highlight the camera

in the list and click

Open

4. The default web browser will be launched to display the login window.

Log on to the camera by using camera’s username and password. By

default username is “admin” and password is “admin”.

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5. It will prompt you to install the web browser plug-in. Click the link to

download and install the plug-in.

6. Click Allow to allow the Internet Explorer to begin the plug-in installation;

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7. After installation of the plug-in, you can now refresh the page and watch

the live video.

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Instructions for the icons and buttons on live video page:

Power frequency

Resolution

Click this button to go to Camera Setup

1 camera frame,

4 camera frames,

9 camera frames

Adjust power frequency to stabilize camera video image

Adjust video resolution

HD: 1280*720,

VGA: 640*352,

QVGA: 320*176

8 arrows to Pan/Tilt the camera and the center button is used for taking snapshot.

Patrol horizontal or vertical.

Go center when click “Center” button

Preset positions are IP camera's memorized

Pan/Tilt positions. Once a preset position is set, you can simply press the preset button that corresponds to the preset you want to see and the camera will point to that position automatically.

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Set preset position; this camera supports 8 preset positions.

(only available for the camera with Pan/Tilt)

Go to a specific preset position (only available for the camera with Pan/Tilt functionality)

Turn on/off /IR-LED

Adjust the brightness level;

Invert the video horizontally and vertically

Zoom in

Zoom out

Turn on audio reception of the camera

(only available for camera with 2-way audio)

Turn on speaker of the camera

(only available for the camera with 2-way audio)

Record video to PC, you can configure the recording path in the setup menu

Full screen

*Notice:

For more functions and settings in web browser, please find details in advanced user manual in CD or from: http://www.tenvis.com/download.

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Operation steps for Apple PC web browser

1. Open your CD and run TENVIS Search Tool.dmg. Drag TENVIS

Search Tool into Applications to install the search tool in Apple PC.

2. Run TENVIS Search Tool in Launchpad, click search to search

cameras in LAN.

3. Select the camera listed in LAN by its UID code, double click the

highlight the camera in the list.

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4. The default web browser will be launched to display the login window.

Log on to the camera by using camera’s username and password.

By default username is “admin” and password is “admin”.

5. After login the camera, you could get the live video.

Instructions for the icons and buttons on live video page:

Power frequency

Resolution

Click this button to go to Camera Setup

This function is not supported in Apple PC.

Adjust power frequency to stabilize camera video image

Adjust video resolution

HD: 1280*720,

VGA: 640*352,

QVGA: 320*176

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8 arrows to Pan/Tilt the camera and the center button is used for taking snapshot.

Patrol horizontal or vertical.

Go center when click “Center” button

Preset positions are IP camera's memorized

Pan/Tilt positions. Once a preset position is set, you can simply press the preset button that corresponds to the preset you want to see and the camera will point to that position automatically.

Set preset position; this camera supports

8 preset positions.

(only available for the camera with Pan/Tilt)

Go to a specific preset position (only available for the camera with Pan/Tilt functionality)

Turn on/off /IR-LED

Adjust the brightness level;

Invert the video horizontally and vertically

*Notice:

For more functions and settings in web browser, please find details in advanced user manual in CD or from: http://www.tenvis.com/download.

TENVIS Technology Co., Ltd.

Set up Wi-Fi by WPS button

What is WPS?

Wi-Fi Protected Setup (WPS) is a standard for easy and secure wireless network set up and connections. WPS can automatically set up a random network name (SSID) and strong WPA wireless security for wireless routers, access points, computers, adapters, Wi-Fi phones, and other electronic devices. If you want to set up camera’s Wi-Fi by

WPS, please make sure your router support WPS function.

Set up Wi-Fi by WPS button

1. Connect the power cable and wait for the camera to initialize

itself. Please make sure the camera and the router are within

2 meters when you are setting Wi-Fi bu WPS button.

2. Press the WPS button on the back of the camera for about 3

seconds, then the front green light will flicker, then the camera

will be in WPS mode.

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3. Press the WPS button on the router for about 3-5 seconds, the time

depends on the router. The router should turn of a light or flicker

alight to show you the router is in WPS mode. After both the camera

and the router are in WPS mode, the camera will connect to the

router by Wi-Fi soon. Wait about 1-2 minutes, the green light of the

camera will stop flickering, and then the camera has connected to

the router via Wi-Fi.

WPS

TENVIS

*Notice:

1. The operation steps to active router’s WPS mode according to

the detailed model of the router, please get details from the user

manual of your router.

2. Not all routers support WPS, please make sure your router

support WPS function.

3. If the camera failed to connect to the router bu WPS button, you

could also try to set up Wi-Fi in App in mobile device or web

browser in your PC.

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Reset camera password

Please press the reset button under or on the camera for about 15 seconds until the camera reboots. Please make sure the power supply is connected to the camera when you are doing it.

RESET

*Notice: Once you reset the camera, the camera will lose all the configuration.

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FCC statements

FCC STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

FCC NOTICE This device complies with Part 15 of the FCC Rules.

Operation is subject to the following two conditions:

1 This device may not cause harmful interference, and

2 This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION

• Any changes or modifications not expressly approved by the party

responsible for compliance could void the user's authority to operate

this equipment.

• This device and its antenna(s) must not be co -located or operating in

conjunction with any other antenna or transmitter.

FCC ID: N6QIPROBOT3

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Frequently asked questions

How do I reset my camera?

1. Press and hold the Reset button at the bottom for over 3 seconds until

the camera confirms this action by rotating itself.

2. Please wait until the rotation is finished, unplug the power and plug in

again. The camera is fully reset and restored to factory setting.

3. You will need to setup your camera again.

Why is the image black and white?

When the environment is getting dark the camera will activate night vision mode automatically.

When night vision is activated, the video feed will be in black and white.

Is there a limit on connection or viewing time?

TENVIS provides unlimited access to your camera for free.

Why is my camera offline?

Please check the power button of the camera and the router to ensure the connection is valid then proceed to reboot.

I forgot my password for the camera, how can I find it?

Please go to reset password section on page 12.

What is the default password for the camera?

The default password of the camera is

admin

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W arranty

WARRANTY COVERAGE:

This warranty obligation is limited to the terms set forth below. TENVIS IP

Camera is designed to only supplement existing residential and business security systems.

WHO IS COVERED:

This product is warranted to the original purchaser or the person receiving the product as a gift against defects in materials and workmanship as based on the date of original purchase (“Warranty Period”) from an Authorized

Dealer. The original sales receipt showing the product name and the purchase date from an authorized retailer is considered such proof.

WHAT IS COVERED:

This warranty covers new products if a defect in material or workmanship occurs and a valid claim is received within the Warranty Period. At its option, the company will either (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new, or serviceable used parts and is at least functionally equivalent or most comparable to the original product in current inventory, or (3) refund the original purchase price of the product. The Company warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for the remaining portion of the original product’s warranty. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes the company’s property. When a refund is given, your product becomes the company’s property. Replacement product can only be sent if all warranty requirements are met. Failure to follow all requirements can result in delay.

WHAT IS NOT COVERED – EXCLUSIONS AND LIMITATIONS:

This Limited Warranty applies only to the new products that can be identified by the trademark, trade name, or logo affixed to it. This Limited

Warranty does not apply to any non-TENVIS hardware product or any software, even if packaged or sold with the product. Non-TENVIS hardware manufacturers, suppliers, or publishers may provide a separate

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warranty for their own products packaged with the bundled product. The

Company is not liable for any damage to or loss of any programs, data, or other information stored on any media contained within the product, or any non-TENVIS product or part not covered by this warranty. Recovery or reinstallation of programs, data or other information is not covered under this Limited Warranty.

This warranty does not apply (a) to damage caused by accident, abuse, misuse, neglect, misapplication, or non-TENVIS product, (b) to damage caused by service performed by anyone other than an Authorized Service

Location, (c) to a product or a part that has been modified without written permission, or (d) if any serial number has been removed or defaced, or (e) to a product, accessories or consumables sold “AS IS” without warranty of any kind by including refurbished TENVIS products sold “As IS” by some retailers.

THIS LIMITED WARRANTY DOES NOT COVER:

• Shipping charges to return defective product.

• Labor charges for installation or setup of the product, adjustment of

customer controls on the product, and installation or repair of any part outside

of the product.

• Product repair and/or part replacement because of improper installation

or maintenance, connections to improper voltage supply, power line surge,

lighting damage, retained images or screen markings resulting from

viewing fixed stationary content for extended periods, product cosmetic

appearance items due to normal wear and tear, unauthorized repair or

other cause not within the control of the company. Damage or claims for

products not being available for use, or for lost data or lost software.

• Damage from mishandled shipments or transit accidents when returning

product.

• A product that requires modification or adaptation to enable it to operate

in any country other than the country for which it was designed, manufactured,

approved and/or authorized, or repair of products damaged by these

modifications.

• A product used for commercial or institutional purposes (including but not

limited to rental purposes).

• Product lost in sh ipment and no signature verification receipt can be

provided.

• Failure to operate per Owner’s Manual.

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TO OBTAIN ASSISTANCE

Send an email to [email protected].

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY

IS THE EXCLUSIVE REMEDY FOR THE CONSUMER. TENVIS SHALL

NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL

DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY

ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY

APPLICABLE LAW, ANY IMPLIED WARRANTY OR MERCHANTABILITY

OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS

LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states do not allow the exclusions or limitations of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights. You may have other rights which may vary from state/province to state/province.