Inseego Wavemaker PRO 5G Outdoor CPE FW2000e User Manual

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USER GUIDE
Inseego WavemakerTM PRO
5G Outdoor CPE FW2000e
INSEEGO COPYRIGHT STATEMENT
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&shy; MiFi&reg; and the MiFi logo are registered trademarks of Inseego Corp.
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Document Number: 14945406 Rev 1
5G OUTDOOR CPE FW2000e USER GUIDE
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Contents
Introduction and Getting Started ........................................................................................................................................ 5
Overview .................................................................................................................................................................................. 6
Key Features ..................................................................................................................................................................... 6
System Requirements ................................................................................................................................................... 6
Getting Started ...................................................................................................................................................................... 7
Configuration .............................................................................................................................................................................. 8
Overview .................................................................................................................................................................................. 9
Home Page......................................................................................................................................................................10
Side Menu .......................................................................................................................................................................10
Header Icons...................................................................................................................................................................11
Getting Help ...................................................................................................................................................................11
Admin Password .................................................................................................................................................................12
Changing the Admin Password...............................................................................................................................12
Managing Data Usage ......................................................................................................................................................13
Data Usage Page ...........................................................................................................................................................14
Managing Settings .............................................................................................................................................................16
Preferences Tab .............................................................................................................................................................16
Software Update Tab ..................................................................................................................................................17
Backup and Restore Tab.............................................................................................................................................18
SIM Tab .............................................................................................................................................................................20
Advanced Tab ................................................................................................................................................................23
Viewing Info About the FW2000e ................................................................................................................................39
Internet Status Tab .......................................................................................................................................................40
Internet Sessions Tab ..................................................................................................................................................41
Diagnostics Tab .............................................................................................................................................................42
Device Info Tab ..............................................................................................................................................................43
GPS Tab ............................................................................................................................................................................44
Logs Tab ...........................................................................................................................................................................45
Getting Support ..................................................................................................................................................................46
Customer Support Page .............................................................................................................................................46
Troubleshooting and Support ............................................................................................................................................47
Overview ................................................................................................................................................................................48
Replacing your SIM Card ..................................................................................................................................................48
Indicator LED ........................................................................................................................................................................50
Resetting your Device .......................................................................................................................................................51
Resetting with the RESET Button ............................................................................................................................51
Resetting from the Inseego Mobile App ..............................................................................................................52
Resetting from the Admin Web UI .........................................................................................................................52
Resetting from Inseego Connect ............................................................................................................................52
Technical Support ..............................................................................................................................................................52
Product Specifications and Regulatory Information .................................................................................................. 53
Product Specifications ......................................................................................................................................................54
Device ...............................................................................................................................................................................54
Environmental ...............................................................................................................................................................54
Network Connectivity .................................................................................................................................................55
Security.............................................................................................................................................................................55
Regulatory Information ....................................................................................................................................................56
Product Certifications and Supplier’s Declarations of Conformity ................................................................... 59
Energy Efficiency.................................................................................................................................................................59
Wireless Communications ...............................................................................................................................................59
Limited Warranty and Liability.......................................................................................................................................61
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Safety Hazards .....................................................................................................................................................................62
Glossary .......................................................................................................................................................................................63
Glossary ..................................................................................................................................................................................64
5G OUTDOOR CPE FW2000e USER GUIDE
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1
Introduction and Getting
Started
Overview
Getting Started
5G OUTDOOR CPE FW2000e USER GUIDE
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Overview
The Inseego Wavemaker PRO 5G Outdoor CPE FW2000e is the next-gen CPE solution that brings
wireless 5G data speeds to urban, suburban, and rural customers alike. The FW2000e delivers highspeed data over both 5G and 4G LTE networks using a proprietary high-gain antenna array. The
FW2000e connects to the best cellular network and provides data connectivity to the existing inbuilding network.
Your FW2000e is installed by professional technicians to assure optimal performance.
Key Features
•
Sophisticated antenna array delivers up to 14dbi gain to achieve longer range and higher allaround data throughput at all distances *.
•
Designed to operate in extreme temperatures from -30&deg;C to 70&deg;C (-22 to 158&deg;F) and has an
environmental rating of IP67 for water and dust ingress.
•
Enterprise-grade device security, encryption, content filtering, and more. Plus, enterprise
customers can subscribe to Inseego SecureTM for an additional layer of end-to-end security
features, threat identification, monitoring and alerts
•
Remote management with the Inseego ConnectTM platform enables remote device
management, diagnostics, performance monitoring, alerts, and much more.
•
Inseego Mobile App, available on Apple and GooglePlay App stores, guides installers to find the
best location for performance, and enables consumers to manage device settings with their
smartphone.
•
Support for up to two carrier SIMs and auto switching between carriers. Multi-carrier firmware
allows the FW2000e to be used on most major global carriers.
System Requirements
Admin Web UI operating systems supported include:
•
Windows 10 and later
•
MacOS 10.14 and later
•
Linux&reg; Ubuntu 18.04 LTS and later
* Data plan required. Coverage and speeds subject to network availability.
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Getting Started
To turn on your FW2000e and connect a device:
1. Check that the PoE cable from the FW2000e is in the Data &amp; Power Out port on the PoE power
injector and the PoE power injector is plugged into an earthed AC outlet.
2. Insert one end of a Cat6A Ethernet cable into the Data In port on the PoE power injector.
3. Insert the other end of the cable into the Ethernet port of the device you wish to connect.
WARNING! Use only the PoE power injector supplied with the FW2000e. Unapproved power
supplies could cause overheating or fires, resulting in serious bodily injury, death, or property
damage. Do not defeat the safety purpose of a grounding-type plug. Use the PoE power injector
only in combination with an earth-socked outlet.
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2
Configuration
Overview
Admin Password
Managing Data Usage
Managing Settings
Viewing Info About the FW2000e
Getting Support
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Overview
You can use multiple tools to configure and troubleshoot your FW2000e:
•
Admin Web UI – Provides a local gateway to configure and manage your FW2000e. On a
device connected to your FW2000e, open any Web browser and go to http://192.168.1.1.
Select Sign In (in the top-right corner of the screen), and enter the Admin Password (see
Admin Password on page 12).
•
Inseego Connect – Enables you to monitor and configure an entire deployment of devices.
You can group devices together to push widespread configurations, troubleshoot individual
devices, set alarms, and run reports. Go to connect.inseego.com to sign up for a free Inseego
Connect account.
•
Inseego Mobile App – Allows you to perform basic device monitoring and management.
Scan the QR code to install the Inseego Mobile App from AppStore or Google Play, or visit
https://inseego.com/inseego-connect-get-app to download the App.
This chapter provides the configuration options available for your FW2000e devices. The
configurations shown are from the Admin Web UI, unless otherwise noted. Many options are also
available with Inseego Mobile App and Inseego Connect. Some configurations are available only with
Inseego Connect, and are marked as such.
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Home Page
The Home page of the Admin Web UI is the local gateway to configuring and managing your
FW2000e. It displays data usage and general status information.
Side Menu
The Home page and each subscreen in the FW2000e Admin Web UI includes a menu on the left, which
you can use to return to the Home page or jump to other pages. The current page is indicated by a
blue bar. A similar side menu is available when configuring devices with Inseego Connect.
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Header Icons
The top of each FW2000e Admin Web UI page displays status indicators and icons.
Header Icon
Description
LAN (Blue)
Routed
LAN (Black)
Available/Online
LAN (Grayed Out)
Disabled/Offline/No Physical Connection
Network Signal Strength
Network Signal Strength Indicator. More bars
indicate more signal strength.
SIM (Blue)
Routed
SIM (Black with Checkmark)
Available/Online
SIM (Grayed Out)
Disabled/Offline/No SIM
Getting Help
Select the question mark (?) in the upper right-hand corner of an Admin Web UI page to go to the
Customer Support page where you can access this User Guide and other information for the FW2000e.
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Admin Password
The Admin password is what you use to sign into the FW2000e Admin Web UI. The default Admin
password is “Fast5G!”.
You are prompted to change the Admin password upon first login. Change the password to
something easy to remember, and set up a security question that will help you securely recover your
password if you forget what you changed it to.
Important: It is critical that you change the Admin password from the default to keep the device
and your network secure.
Changing the Admin Password
To change the Admin password:
1. From the Admin Web UI: Click the down arrow next to Sign Out in the top-right corner of any
Admin Web UI page and select Change Password.
From Inseego Connect: Select Device &gt; Admin Password from the Configure side menu.
2. Enter your current Admin password, then enter a new password and confirm it.
3. Select a security question from the drop-down list and type an answer to question in the Answer
field. NOTE: Answers are case-sensitive.
4. Click Save Changes.
The next time you sign in to the FW2000e Admin Web UI, use the new Admin password. If you cannot
remember the password, click I forgot the Admin password. After you correctly answer the security
question you set up, the current password is displayed.
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Managing Data Usage
On the Admin Web UI Home page, the Data Usage panel displays graphs of your FW2000e data usage
for the current billing cycle.
To view the Data Usage page, select from the Home page Data Usage panel or select Data Usage
from the side menu. The Data Usage page appears.
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Data Usage Page
Use the Data Usage page to view details about your FW2000e data usage.
SIM information being displayed: Use the drop-down to change the SIM on which data usage is
displayed.
The data usage graph displays vary according to plan, but generally include:
•
Estimated percentage of data remaining for the current billing cycle
•
Number of days left in the billing cycle
•
Data limit on your plan
•
Estimated amount of data used in the current billing cycle
•
Estimated amount of data remaining for the current billing cycle
•
Date the billing cycle ends
Use the Reset Data Counter Now button to restart the data usage shown on this page to zero.
Reset data counter on this day of the month: Use the drop-down to select a day of the month for
the counter displayed on this page to reset.
Maximum data limit: Enter a maximum data limit, if desired.
Session Start: The date and time the current Internet session began.
Session Duration: The amount of time that has elapsed since the connection for the current Internet
session was established.
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Session Tx: The amount of data transmitted for the current Internet session. This counter starts at zero
when the connection is established.
Session Rx: The amount of data received for the current Internet session. This counter starts at zero
when the connection is established.
Monthly Tx: The amount of data transmitted for the current billing cycle.
Monthly Rx: The amount of data received for the current billing cycle.
Monthly Total: The total amount of data for the current billing cycle.
Select Save Changes to enact changes.
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Managing Settings
You can view and configure system settings for your FW2000e. To change system settings, select
Settings from the side menu.
The Settings page includes four tabs:
•
Preferences
•
Software Update
•
Backup and Restore
•
Advanced
Preferences Tab
This tab allows you to change how dates, time, and numbers are displayed in the FW2000e Admin
Web UI. NOTE: These preferences affect packets sent to remote servers. For example, if you select a 24
hour time format, the Admin Web UI, and any packets reporting time somewhere else, will display
time in 24 hour format.
User Preferences
Language: Select a language for the Admin Web UI.
Date: Select the date format to be used throughout the Web UI (mm/dd/yyyy or dd/mm/yyyy).
Time: Select the time format to be used throughout the Web UI (12 or 24 hour).
Feet/Meters: Select the distance format to be used for the Web UI when marking GPS altitude and
accuracy (Feet or Meters).
Units: Choose the format for decimal numbers displayed in the Web UI (using a period or comma as
the decimal point).
Select your display choices from the drop-down menus and click Save Changes to update settings.
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Software Update Tab
Software updates are delivered to the FW2000e automatically over the mobile network. This tab
displays your current software version, last system update information, software update history, and
allows you to check for new software updates.
Current Software
Software Version: The version of the software currently installed on your FW2000e.
Automatic Software Update
By default, software updates are automatically delivered to your FW2000e. This setting allows you to
turn off automatic software updates. If you do not want software updates automatically delivered,
move the ON/OFF slider to OFF.
Check for Software Update
Last check for update: The date and time the FW2000e last checked to see if an update was available.
Update status: This is area is usually blank. If you check for an update, the results display.
Check for Update: Click this button to manually check for available software updates. If a new
software update is available, it is automatically downloaded.
Last Software Update
This section displays details about the last software update.
Software Update History
This section displays details of the last updates that have been downloaded and installed to this
device. If no updates have been installed, this section is not displayed.
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Backup and Restore Tab
Use this tab to back up current FW2000e settings to a file on your computer, restore (upload) a
previously-saved configuration file, reset the device to factory defaults, or restart the device.
Backup Configuration
To back up current FW2000e settings to a file on your computer, enter your Admin password in the
Admin Password field.
The default Admin password is Fast5G! and should have been changed upon first login. If you don’t
remember your Admin password, select Sign In in the top-right corner of the Home page, click
I forgot the Admin password, and answer the displayed security question. The current Admin
password will be displayed.
NOTE: If you enter an incorrect password five times in a row, you will be locked out of the Admin Web
UI. To unlock it, restart your FW2000e by disconnecting the PoE cable from the PoE Injector Data &amp;
Power Out port for 10 seconds and reconnecting it.
Click the Download button. The file is automatically downloaded to your Downloads folder. This
configuration file contains all settings for your FW2000e.
NOTE: The backup file cannot be edited or viewed on the downloaded system or on any other device.
This file can only be restored for this model of FW2000e, and settings can only be viewed or changed
using the Admin Web UI.
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Restore Settings
CAUTION! Restoring settings (uploading a configuration file) changes ALL of the existing settings to
match the configuration file.
To restore system settings from a backup settings file, enter your Admin password in the Admin
Password field.
Click Browse and choose a backup settings file to restore.
NOTE: You can only restore a file that was created for this model of FW2000e.
Click the Restore Now button.
Restore to Factory Defaults
Restore Factory Defaults: This button resets all settings to their factory default values.
CAUTION! This resets all settings to their factory default values, including the Admin password.
Restart Device
Restart: This button turns your FW2000e off and on again.
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SIM Tab
On the Admin Web UI Home page, the SIM Status panel shows SIM status information.
Carrier: The name of the Mobile Network Operator.
ICCID: The unique ID number assigned to the SIM card.
IMSI: The International Mobile Subscriber Identity (IMSI) for your FW2000e. This is a unique
number, usually fifteen digits, that identifies a Global System for Mobile Communications (GSM)
subscriber.
MDN: The phone number of your FW2000e.
APN: The access point name for your FW2000e.
ECGI: E-UTRAN Cell Global Identifier. This is a 15-digit code used to identify cells globally.
PCI: The Physical Cell ID.
RSRP: The strength of the cellular signal, measured in dBm. Higher absolute values indicate a
stronger signal, for example: -80 dBm is a stronger signal than -90 dBm.
RSRQ: Reference Signal Received Quality. A calculated value from RSRP and RSSI that provides a
measure of signal and interference.
SNR: Signal to Noise Ratio. A ratio of signal power to noise power expressed in decibels. SNR is a
positive value, and higher numbers are better.
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To turn on automatic SIM switching or enter a SIM PIN, select Settings from the side menu. Then
select SIM.
NOTE: The SIM card in your FW2000e can be locked using a PIN. If the SIM card is locked, you must
enter the PIN before connecting to the mobile network. Once entered, the PIN is remembered until
the next shutdown. You may also need to provide the existing PIN to change a SIM. The default PIN is
available from your service provider.
SIM Management
Turn ON Automatic SIM Switching: Move the ON/OFF slider to ON to turn on automatic SIM
switching. When enabled, the SIM is switched automatically if the active SIM is disconnected. When
OFF, you can manually switch between SIMs and change SIM settings.
SIM Status
Active: Select the SIM you want to be active. NOTE: The change will take effect immediately.
SIM Slot: The SIM slot number.
IMSI: The International Mobile Subscriber Identity (IMSI) for your FW2000e. This is a unique
number, usually fifteen digits, that identifies a Global System for Mobile Communications (GSM)
subscriber.
Carrier: The cellular carrier associated with the SIM.
Connection Status: The current status of the SIM.
PIN Lock: If On, the PIN lock has been turned on, and the SIM PIN must be entered to connect
to the mobile network. If Off, the PIN lock feature is not turned on and the SIM PIN is not
required.
Priority: Indicates whether the SIM is Normal or Preferred priority.
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Desired action: The actions available depend on the SIM status. Possible operations include:
&shy;
PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN.
NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter
indicates how many incorrect entries will cause PUK lock. Once PUK locked, the PUK must be
obtained from your service provider.
&shy;
PUK Lock - If the SIM is currently PUK locked, the only operation possible is to enter the PUK.
NOTE: If an incorrect PUK is entered too many times, the SIM becomes permanently unusable.
You will need to obtain a new SIM. A counter indicates how many entry attempts remain.
&shy;
Turn on PIN Lock - Sets the SIM so that entry of a PIN is required upon startup to connect to
the mobile network. To perform this operation, you must enter the current PIN.
&shy;
Turn off PIN Lock - Turns off a PIN lock that was previously turned on so that entry of a PIN is
no longer required to connect to the mobile network. To perform this operation, you must
enter the current PIN.
Current PIN: Enter the current PIN. NOTE: The default SIM PIN is available from your service provider.
Click Save Changes.
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Advanced Tab
Advanced settings are intended for users with technical expertise in the area of telecommunication
and networking.
WARNING! Changing the Advanced settings may be harmful to the stability, performance, and
security of the FW2000e.
When you select the Advanced tab on the Settings page, a warning message appears. If you click
Continue, the Cellular tab of the Advanced Settings page appears.
Advanced Settings include:
•
Cellular
•
Manual DNS
•
LAN
•
WAN Settings (Inseego Connect only)
•
Firewall
•
Port Filtering
•
Port Forwarding
•
MAC Filter
•
Inseego Connect
Cellular Sub Tab
In most configurations, the FW2000e is used with a dynamic IP and SIM and the Access Point Name
(APN) is available from the network, for example: internet. However, if you are on a private network, you
may need to set the APN on this tab for the network to communicate with the FW2000e.
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Network Selection
Enable automatic network selection: When the ON/OFF slider is ON, your FW2000e automatically
selects the best 5G available network and you cannot use the Select a Different Network button
below.
Select a Different Network: You may wish to use this option if multiple networks are available and
you have a preference. NOTE: This option is available only if Enable automatic network selection is
off. Click the button to scan for available networks, then choose the preferred network.
APN Settings
APN: Enter the APN for your private network.
CAUTION! Changing the APN may cause a loss of data connectivity.
Authentication: Select the authentication method for your private network from the drop-down
(PAP, CHAP, or None).
Username: Enter the user name for your private network.
Password: Enter the password for your private network.
Retain these settings during factory reset: When the ON/OFF slider is ON, your FW2000e will keep
these APN settings after a factory reset.
Apply these settings to current SIM only: When the ON/OFF slider is ON, your FW2000e will only
apply these APN settings to the current SIM.
Click Save Changes. The device will reboot for changes to take effect.
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Manual DNS Sub Tab
The FW2000e automatically selects a Domain Name Server (DNS). This page allows you to manually
assign up to two DNS IP addresses.
Manual DNS
Turn on manual DNS: Check this box to manually select a DNS.
DNS 1 IP address: Enter the IP address for the primary DNS. This address is required to use the Manual
DNS feature.
DNS 2 IP address: Enter the IP address for the secondary (backup) DNS. This address is optional and
may be left blank if desired.
Click Save Changes.
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LAN Sub Tab
This page provides settings and information about the FW2000e’s local area network (LAN). The LAN
consists of the device and all connected devices.
IP Passthrough
Turn on IP Passthrough: Check the box to enable IP Passthrough. This will enable the first device
detected on the specified interface to obtain the IP address assigned by the mobile network. NOTE:
When IP Passthrough is turned on, all other devices will lose Internet access. In addition, you will not
be able to make changes to the Firewall, Port Filtering, or Port Forwarding settings.
IPv4
IP Address: The IP address for your FW2000e, as seen from the local network. Normally, you can use
the default value.
Subnet Mask: The subnet mask network setting for the FW2000e. The default value 255.255.255.0 is
standard for small (class &quot;C&quot;) networks. If you change the LAN IP Address, make sure to use the correct
Subnet mask for the IP address range of the LAN IP address.
MAC Address: (read-only) The Media Access Controller (MAC) Address for the Wi-Fi interface on your
FW2000e. The MAC address is a unique network identifier assigned when a network device is
manufactured.
Turn on DHCP server: This checkbox turns the DHCP Server feature on or off. This should be left
checked. The DHCP server allocates an IP address to each connected device. NOTE: If the DHCP Server
is turned off, each connected device must be assigned a fixed IP address.
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DHCP Lease Time: The number of minutes in which connected devices must renew the IP address
assigned to them by the DHCP server. Normally, this can be left at the default value, but if you have
special requirements, you can change this value.
Start DHCP Address Range at: The start of the IP address range used by the DHCP server. If the IP is
set on the client device, use an IP address outside of this DHCP range; if the IP address is set using an IP
reservation, it will usually be inside this range. NOTE: Only expert users should change this setting.
End DHCP Address Range at: The end of the IP address range used by the DHCP server. If the IP is set
on the client device, use an IP address outside of this DHCP range; if the IP address is set using an IP
reservation, it will usually be inside this range. NOTE: Only expert users should change this setting.
IPv6
Turn on IPv6: Check the box if the connected device supports IPv6. This enables IPv6 connected
devices to make IPv6 connections to the Internet.
Link-Local Address: The Link-Local IPv6 address if the connected device supports IPv6.
Click Save Changes to activate and save new settings.
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Wan Settings
NOTE: WAN settings are available only with Inseego Connect.
Use this page to enable and configure WAN keep alive. Keep alive allows for a persistent WAN
connection.
WAN Settings
Enable WAN Keep Alive: If ON, keep alive pings lookup addresses to verify cellular connectivity.
Lookup Address 1: Enter the first IP address to ping to verify the WAN connection.
Lookup Address 2: Enter the second IP address to ping (if Lookup Address 1 does not respond with
keep alive acknowledgement (ACK)).
Lookup Address 3: Enter the third IP address to ping (if Lookup Address 2 does not respond with
keepalive ACK).
Keep Alive Interval: Enter the desired number of seconds without receiving a valid packet before the
first keep alive ping is sent.
Number of Attempts: Enter the number of times to retry after ping failure to all three lookup
addresses.
Retry Interval: Enter the number of seconds between ping retries.
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Firewall Sub Tab
The FW2000e firewall determines which Internet traffic is allowed to pass between the CPE and
connected devices and protects your connected devices from malicious incoming traffic from the
Internet. The firewall cannot be turned off. Use the Firewall tab to adjust the general security level of
the firewall, designate a specific device to receive all traffic, and set up specific firewall rules.
NOTE: When IP Passthrough is turned on, you will not be able to make changes to the Firewall
settings. Go to Advanced &gt; LAN and turn IP Passthrough off.
Security Level
You can select from three general security levels to block traffic into and through the FW2000. The
default Security Level is Medium.
•
Low — allows inbound traffic to services with open ports matching the inbound request port.
Outbound traffic is allowed for any service.
•
Medium — Rejects inbound traffic. Outbound traffic is allowed for any service.
•
High — Rejects inbound traffic. Outbound traffic is allowed only for TELNET (port 23), FTP
(port 21), HTTP (port 21), HTTP (port 80), HTTPS (port 443), SMTP (port 25), DNS (port 53), POP3
(port 110), and IMAP (port 143).
DMZ
DMZ allows the connected device specified as the DMZ IP address (Destination IP address) to receive
all traffic that would otherwise be blocked by the firewall.
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NOTE: Allowing DMZ may assist some troublesome network applications to function properly, but the
DMZ device should have its own firewall to protect itself against malicious traffic.
Enable DMZ: Check this box to allow DMZ.
Destination IP address: Enter the IP address of the connected device you wish to become the DMZ
device (the DMZ destination). NOTE: You can check the IP address of each connected device on the
Connected Devices screen.
Firewall Rules
You can define one or more specific rules for the firewall to follow. Use the fields to set up a rule, and
click Add New Rule. New rules are added to the bottom of the list. Use Up and Down to reposition
rules on the list.
NOTE: For Src. IP and Dest. IP, enter a specific IP address or the keyword any.
Click Save Changes.
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Port Filtering Sub Tab
Port Filtering allows you to block outgoing Internet connections and permit only selected applications
to access the Internet. Traffic is identified by port numbers. Some applications are pre-defined. You
can define additional applications if you know the details of the traffic used and generated by the
applications.
NOTE: When IP Passthrough is turned on, you will not be able to make changes to the Port Filtering
settings. Go to Advanced &gt; LAN and turn IP Passthrough off.
Port Filtering
To turn on port filtering, move the ON/OFF slider to ON. To turn off port filtering, so that any
application can connect to the Internet, move the slider to OFF.
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Applications
Select the applications you want to be able to access the Internet.
The following table provides port numbers and protocol information for each port filtering application
listed.
Application Name
Port
TCP *
STCP*
UDP*
POP3
110
Yes
No
Assigned
POP3S
995
Yes
No
Yes
IMAP
143
Yes
No
Assigned
IMAPS
993
Yes
No
Assigned
SMTP
25
Yes
No
Assigned
SecureSMTP
465
Yes
No
No
FTP control (command)
21
Yes
Yes
Assigned
FTP data transfer
20
Yes
Yes
Assigned
HTTP
80
Yes
Yes
Assigned
HTTPS
443
Yes
Yes
Assigned
Telnet
23
Yes
No
Assigned
Email
*
Yes indicates the protocol is standardized for the port number.
No indicates the protocol is standardized for the port number.
Assigned indicates the port number is assigned by IANA (Internet Assigned Numbers Authority) for protocol use, but
may not be standardized.
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Custom Applications
Add Custom Application: Use this button to add a new row to the custom application list.
•
On: Check this box if you want the new application to be able to access the Internet.
•
App Name: Enter a name for the custom application.
•
Start Port: Enter the beginning of the range of port numbers used by outgoing traffic for the
custom application being added.
•
End Port: Enter the end of the range of port numbers used by the application.
NOTE: If the application uses a single port instead of a range, type the same value for both the
Start Port and the End Port.
•
Protocol: Select the protocol used by the port range from the drop-down list (TCP, UDP, or
both).
•
Delete: Check this box to delete a custom application. NOTE: Click on the Port Filtering tab
again to remove deleted custom applications from view on the screen.
Click Save Changes to save any changes made to the custom applications.
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Port Forwarding Sub Tab
Port Forwarding allows specific applications to be forwarded to a particular device connected to your
network. Normally, the built-in firewall blocks incoming traffic from the Internet. Port forwarding
allows Internet users to access any server you are running on your computer, such as a Web, FTP, or
Email server.
Important: Port forwarding creates a security risk and should not be turned on unless it is required.
Some mobile networks provide you with an IP address on their own network rather than an Internet IP
address. In this case, Port Forwarding cannot be used, because Internet users cannot reach your IP
address.
NOTE: When IP Passthrough is turned on, you will not be able to make changes to the Port
Forwarding settings. Go to Advanced &gt; LAN and turn IP Passthrough off.
Port Forwarding
Port Forwarding: To turn on port forwarding, move the ON/OFF slider to ON. To turn off port
forwarding, so that no inbound traffic is forwarded to a LAN client, move the slider to OFF.
Applications
Check the box next to each Port Forwarding application that you want to allow.
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To forward all inbound WAN traffic on a specific port to a single LAN client, enter the IP address of the
target device in the Application IP Address field.
The following table provides port numbers and protocol information for each port forwarding
application listed.
*
Application Name
Port
TCP *
STCP*
UDP*
DNS
53
Yes
No
Yes
FTP control (command)
21
Yes
Yes
Assigned
FTP data transfer
20
Yes
Yes
Assigned
HTTP
80
Yes
Yes
Assigned
HTTPS
443
Yes
Yes
Assigned
NNTP
119
Yes
No
Assigned
POP3
110
Yes
No
Assigned
POP3S
995
Yes
No
Yes
SMTP
25
Yes
No
Assigned
SecureSMTP
465
Yes
No
No
SNMP
161
Assigned
No
Yes
Telnet
23
Yes
No
Assigned
TFTP
69
Assigned
No
Yes
Yes indicates the protocol is standardized for the port number.
No indicates the protocol is standardized for the port number.
Assigned indicates the port number is assigned by IANA (Internet Assigned Numbers Authority) for protocol use, but
may not be standardized.
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Custom Applications
You can add up to ten custom applications. Once defined, these applications can be turned on and off
the same way as pre-defined applications.
•
On: Check this box if you want the new application to be able to access the Internet (enabling
port forwarding).
•
App Name: Enter a name for the custom application.
•
Start Port: Enter the beginning of the range of port numbers to be forwarded.
•
End Port: Enter the end of the range of port numbers to be forwarded.
NOTE: If the application uses a single port instead of a range, type the same value for both the
Start Port and the End Port.
•
Protocol: Select the protocol used by the port range from the drop-down list (TCP, UDP, or
both).
•
Delete: Check this box to delete a custom application. NOTE: Click on the Port Forwarding tab
again to remove deleted custom applications from view on the screen.
Click Save Changes to save any changes made to the custom applications.
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MAC Filter Sub Tab
The MAC filter allows only selected devices to access the FW2000e network through DHCP. By default,
MAC filter is turned off.
Use this tab to turn the MAC Filter on and specify device access.
MAC Filter
To use the MAC filter, select the device(s) from the device list that you want to be allowed to connect
to the network through DHCP and move the MAC Filter ON/OFF slider to ON. Click Save Changes.
CAUTION! Turning on MAC filtering immediately disconnects all devices that are not included in the
filter from the network.
Device List
This list includes all devices currently connected to the FW2000e.
Add New Device: Use this button to add a device to the device list, then enter the device name, MAC
address, choose whether to select the MAC Address Filter checkbox, and click Save Changes.
To delete a device from the list, select its Delete checkbox and click Save Changes.
To discard any unsaved changes and refresh the list, click Refresh List and Confirm.
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Inseego Connect Sub Tab
Use this page to enable and configure settings for connection with Inseego Connect. Inseego Connect
is a cloud platform product that provides 360 degree visibility and secure accessibility into your
deployment from a single platform.
Cloud Services
By default, the connection to Inseego Connect is ON. Slide the ON/OFF slider to OFF if you wish to
disable the connection.
Status
Connection state: The status of the Inseego Connect connection.
&shy;
UP – FW2000e is communicating with Inseego Connect servers.
&shy;
DOWN – FW2000e is NOT communicating with Inseego Connect servers.
Last reported: The time when FW2000e last sent a packet to Inseego Connect servers.
Reporting interval: This is the interval at which your FW2000e will send packets into the Inseego
Connect server. NOTE: A shorter interval means more data usage.
Inseego Mobile App
You can download the Inseego Mobile App from your device’s app store.
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Viewing Info About the FW2000e
On the Admin Web UI Home page, the General Status panel shows general system information.
Technology: Indicates the current cellular data connection, for example, 5G Sub6.
Band: The band in use for the current connection.
WAN Status: The current status of the WAN connection.
SIM Status: The current status of the SIM card.
FW Version: The version of the firmware (software) currently installed on your FW2000e.
IPv4: The network IP address assigned to your computer, not your FW2000e device.
IMEI: The International Mobile Equipment Identity (IMEI) for your FW2000e. This is a 15 digit code used
to uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed.
MAC Address: The Media Access Controller (MAC) Address for your FW2000e. The MAC address is a
unique network identifier assigned when a network device is manufactured.
To view more information about your FW2000e and its use, select About from the side menu.
The About page includes the following tabs:
•
Internet Status
•
Internet Sessions
•
Diagnostics
•
Device Info
•
GPS
•
Logs
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Internet Status Tab
Use the Internet Status tab to view general Internet connection and system information.
General
Status: The current status of the FW2000e Internet connection.
Network Name: The name of the network for the current Internet session established.
Technology: Indicates the current cellular data connection, for example, 5G.
Time Connected: The amount of time that has elapsed since the connection for the current Internet
session was established.
Received: The amount of data received for the current Internet session. This counter starts at zero
when the connection is established.
Transmitted: The amount of data transmitted for the current Internet session. This counter starts at
zero when the connection is established.
IPv4
•
IP Address: The Internet IP address assigned to the FW2000e.
•
Mask: The network mask associated with the IPv4 address.
•
Gateway: The gateway IP address associated with the IPv4 address.
•
DNS: The Domain Name Server currently used by the FW2000e.
IPv6
•
IP Address: The global IPv6 address for the FW2000e (blank if IPv6 is turned off or is not
supported by the current network connection or operator).
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Internet Sessions Tab
Use the Internet Sessions tab to export and view Internet session data.
Export Internet Sessions Information
Click the Export button to display Internet session data.
Internet Sessions
NOTE: Internet Sessions are presented in date order.
Date/Time: The date and time the Internet session began.
Duration: The total amount of time for the Internet session.
Received Data: The amount of data received for the Internet session. This counter starts at zero when
the connection is established.
Transmitted Data: The amount of data transmitted for the Internet session. This counter starts at zero
when the connection is established.
Total Data: The total amount of data for the Internet session. This is the sum of Received Data and
Transmitted Data.
IPv4 Address: The IP address for the session.
IPv6 Address: The global IPv6 address for the session (blank if IPv6 is turned off or is not supported by
the current network connection or carrier).
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Diagnostics Tab
This tab displays detailed information used solely for troubleshooting or technical support.
Modem
Mobile Number (MDN): The phone number of your FW2000e.
IMEI: The International Mobile Equipment Identity (IMEI) for your FW2000e. This is a 15 digit code used
to uniquely identify an individual mobile station. The IMEI does not change when the SIM is changed.
IMSI: The International Mobile Subscriber Identity (IMSI) for your FW2000e. This is a unique number,
usually fifteen digits, that identifies a Global System for Mobile Communications (GSM) subscriber.
FW Version: The version of the firmware (software) currently installed on your FW2000e.
Network
Status: The status of the network.
Technology: Indicates the current cellular data connection, for example, 5G Sub6.
Band: The band in use for the current connection.
Network Operator: The name of the Mobile Network Operator (MNO).
Signal Strength (RSRP): The strength of the cellular signal, measured in dBm. Higher absolute values
indicate a stronger signal, for example: -80 dBm is a stronger signal than -90 dBm.
SNR: Signal to Noise Ratio. A ratio of signal power to noise power expressed in decibels. SNR is a
positive value, and higher numbers are better.
Roaming: Indicates whether roaming is on.
Cell ID (ECGI): E-UTRAN Cell Global Identifier. This is a 15-digit code used to identify cells globally.
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Device Info Tab
Use this tab to view details about your internal WAN connection.
General
Manufacturer: Inseego.
Model: FW2000e.
Device Version: The version of firmware (software) currently installed.
SKU: The SKU for your FW2000e.
Software Components
OS Version: The version number for the Operating System and its components.
Modem Firmware Version: The version of firmware (software) currently installed for the modem
component.
Web UI Version: The version number for the FW2000e Admin Web UI.
PRI Version: The configuration version currently applied to the FW2000e.
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GPS Tab
The FW2000e incorporates a GPS receiver. The GPS receiver can determine your current location. Use
this tab to view current location information.
Current Location
Latitude: Latitude for the last location fix.
Longitude: Longitude for the last location fix.
Altitude: Altitude for the last location fix.
Accuracy: A measure of the accuracy of the horizontal position obtained by the GPS receiver.
NOTE: You can change the format of measurement (Feet or Meters) in Settings &gt; Preferences &gt; User
Preferences.
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Logs Tab
Use this tab to view log information for troubleshooting.
Log Settings
Turn On Logging: Check this box to turn on logs as needed.
Automatically Clear Logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is
full, the oldest data is deleted regardless of this setting.
Click Save Changes to enact changes.
If logs are turned on, the following are visible:
Click on Mobile Network Log for log data of connections to the mobile network.
Click on Device Log for log data of events other than mobile data connections that occurred on this
device.
Refresh: Updates the displayed log data.
Clear Log: Deletes all existing log data. This makes new data easier to read.
Export Logs: Allows you to export log data.
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Getting Support
To view the Customer Support page, select Support from the side menu. The Customer Support page
appears.
Customer Support Page
Use the Customer Support page to access documentation and support information for your FW2000e.
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3
Troubleshooting and Support
Overview
Replacing your SIM Card
Indicator LED
Resetting your Device
Technical Support
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Overview
This chapter provides troubleshooting and support information, including instructions on
replacing a SIM card, information on the indicator LED, and how to reset your device.
Replacing your SIM Card
A SIM card is a small rectangular plastic card that stores your phone number and important
information about your wireless service. A SIM card is installed in your FW2000e during the technician
installation process. These instructions are for replacing your SIM card.
The FW2000e supports only Nano SIM cards.
CAUTION! Always use a factory-made SIM card supplied by the service provider. Do not bend or
scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.
To replace the SIM card:
1. Disconnect the PoE cable to the FW2000e from the Data &amp; Power Out port on the PoE power
injector.
2. Unscrew the protective shield over the SIM slots using a Phillips-head screwdriver.
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3. Use the SIM end of the provided SIM tool to remove the existing SIM card.
4. If necessary, remove the new SIM card from the protective sleeve, being careful not to touch
the gold colored contacts.
5. Use the SIM end of the provided SIM tool to insert the SIM card into the appropriate SIM slot
with the gold-colored contact points facing the front of the device.
6. Reattach the protective shield cover to a torque of 1.2Nm (0.885 ft/lb).
7. Insert the PoE cable to the FW2000e back into the Data &amp; Power Out port on the PoE power
injector.
NOTE: If there is an issue, check the indicator LED (see Indicator LED on the next page) to make sure
the SIM is working correctly.
Should a SIM card be lost or damaged, contact your network operator.
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Indicator LED
There is a multifunction LED located on the FW2000e device in the SIM compartment (visible through
the protective shield). It changes colors and either blinks or glows solid to communicate current states
for the device.
LED Color
Operation
Meaning
Blue
Solid
Strong 5G connection (3 – 5 bars)
Blinking
Weak 5G connection (1 – 2 bars)
Solid
Strong 4G connection (3 – 5 bars)
Blinking
Weak 4G connection (1 – 2 bars)
Yellow
Solid
Software update is in progress
Red
Solid
CPE is booting up, acquiring signal
Blinking
No service, SIM error, or locked SIM card
Green
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Resetting your Device
You can reset your FW2000e to factory settings using the RESET button on the device or from the
Mobile App, Admin Web UI, or Inseego Connect.
CAUTION! Resetting returns your FW2000e to factory settings, including the Admin password.
Resetting with the RESET Button
The master reset button is in a small hole located in the SIM compartment on the bottom of the
FW2000e device. This button returns the device to factory settings, including resetting the Admin
password.
To reset the FW2000e from the RESET button:
1. Unscrew the protective shield over the SIM compartment using a Phillips-head screwdriver.
1. Place the RESET end of the provided SIM tool (or one end of an unfolded paper clip) into the
master reset button hole.
2. Press for five to six seconds, then your FW2000e will restart.
3. Check the indicator LED (see Indicator LED on the previous page) to make sure the FW2000e is
working correctly.
4. Reattach the protective shield cover to a torque of 1.2Nm (0.885 ft/lb).
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Resetting from the Inseego Mobile App
To reset the FW2000e from the Inseego Mobile App, select Mobile Options, then select Factory
Reset.
Resetting from the Admin Web UI
To reset the FW2000e from the Admin Web UI, select Settings &gt; Backup and Restore and select
Restore Factory Defaults.
Resetting from Inseego Connect
To reset the FW2000e from Inseego Connect, on the Devices page, check the box next to the device
and select Factory Reset.
Technical Support
IMPORTANT: Before contacting Support, be sure to restart both your computer and your FW2000e
device.
Customer Service and Troubleshooting
Contact your reseller for assistance.
More Information
Documentation for your FW2000e is available online. Go to www.inseego.com/supportdocumentation. Or, from the Admin Web UI, select Support.
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4
Product Specifications and
Regulatory Information
Product Specifications
Regulatory Information
Product Certifications and Supplier’s Declarations of Conformity
Wireless Communications
Limited Warranty and Liability
Safety Hazards
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Product Specifications
Device
Name:
5G Outdoor CPE
Model:
FW2000
Standards/Approvals/Certifications:
FCC, GCF, PTCRB
CE/ISED/MIC/RCM-ACMA *
Bluetooth SIG
Device Testing:
WEEE, RoHS, REACH
Dimensions:
430mm x 400mm x 71.7mm (16.9” x 15.75” x 2.8”)
Weight:
4.22 kg (9.3 lbs)
Ports:
1 x 5Gbps Ethernet LAN Port
SIM:
Dual SIM, 2 x 4FF Nano SIM Slots
Multi-carrier support with automatic switching
Chipset:
Qualcomm&reg; Snapdragon™ SDX55
LED:
Power and Status
Power:
Power over Ethernet (PoE)
Web UI OS Support:
Windows 10 and later
MacOS 10.14 and later
Linux&reg; Ubuntu 18.04 LTS and later
High-Gain Antennas:
14dBi: 3.3GHz - 4.2GHz
12dBi: 1.7GHz - 2.7GHz
5dBi: 1.5GHz
0-4dBi: 600MHz - 1.0GHz
Environmental
Operating Temperature:
-30&deg;C to 70&deg;C (-22 to 158&deg;F)
IP67 rating for water and dust ingress protection
Internal heating element for startup and operation in cold environments
NOTE: The PoE injector is an indoor device and considered support equipment. It can operate at a maximum
temperature of 35&deg;C (95&deg;F).
* Certification schedules dependent on customer launch requirements.
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Network Connectivity*
5G NR Sub6
4G LTE CAT 22
4x4 MIMO Sub6
256 QAM Sub6
Security
Inseego SecureTM Compatible
3rd Party Cybersecurity Penetration Testing Verified
Security Hardened Web Interface
Password Hash
Session Timeout
Incorrect Password Lockout
Anti CSRF
MACsec Encryption
* Data plan required. Coverage subject to network availability.
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Regulatory Information
Federal Communications Commission Notice (FCC – United States)
FCC ID: PKRISGFW2000
Electronic devices, including computers and wireless modems, generate RF energy incidental to their
intended function and are therefore subject to FCC rules and regulations.
This equipment has been tested to, and found to be within the acceptable limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a residential environment.
This equipment generates radio frequency energy and is designed for use in accordance with the
manufacturer’s user manual. However, there is no guarantee that interference will not occur in any
particular installation. If this equipment causes harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, you are encouraged to try to correct
the interference by one or more of the following measures.
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/television technician for help.
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules.
Operation is subject to the following two conditions.
•
This device may not cause harmful interference.
•
This device must accept any interference received, including interference that may cause
undesired operation.
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF.
SUCH ACTION MAY VOID THE WARRANTY. THIS DEVICE IS FACTORY TUNED. NO CUSTOMER
CALIBRATION OR TUNING IS REQUIRED. CONTACT INSEEGO CORP TECHNICAL SUPPORT FOR
INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.
FCC CAUTION: Any changes or modification not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to
this device that are not expressly approved by Inseego Corp. may void your authority to operate the
equipment.
NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in
conjunction with any other antenna or transmitter, unless specifically authorized by INSEEGO CORP.
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Innovation, Science and Economic Development Notice (ISED – Canada)
IC: 3229A-FW2000
ISED RSS-Gen Notice
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation,
Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the
following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause
undesired operation of the device.
L’&eacute;metteur/r&eacute;cepteur exempt de licence contenu dans le pr&eacute;sent appareil est conforme aux CNR
d’Innovation, Sciences et D&eacute;veloppement &eacute;conomique Canada applicables aux appareils radio
exempts de licence. L’exploitation est autoris&eacute;e aux deux conditions suivantes:
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radio&eacute;lectrique subi, m&ecirc;me si le brouillage est
susceptible d’en compromettre le fonctionnement.
ISED Canada ICES-003 Compliance
CAN ICES-3 (B)/NMB-3(B)
FCC RF Exposure Guidance Statement
In order to comply with FCC RF Exposure requirements, this device must be installed to provide at
least 35cm separation from the human body at all times.
Afin de se conformer aux exigences d'exposition RF FCC / ISED, cet appareil doit &ecirc;tre install&eacute; pour
fournir au moins 35cm de s&eacute;paration du corps humain en tout temps.
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Inseego Corp. declares that FW2000 is in Compliance with the Radio Equipment Directive 2014/53/EU,
its essential requirements and other relevant provisions of the directive.
A full copy of the EU declaration of conformity is available at the following internet address:
https://www.inseego.com/support/.
The Declaration of Conformity may be also consulted at Inseego Corp., 9710 Scranton Rd., Suite 200
San Diego, USA.
RF Radiation Exposure Guidance Statement
This device must be installed to provide at least 35 cm separation from the human body at all times.
Radio Frequency and Transmitted Output Power Information
Band
Max Power
Frequency
BAND 1
24 dBm
1920-1980 MHz
BAND 3
24 dBm
1710-1785 MHz
BAND 7
24 dBm
2500-2570 MHz
BAND 8
24 dBm
880-915 MHz
BAND 20
24 dBm
832-862 MHz
BAND 28
24 dBm
703–748 MHz
BAND 38
24 dBm
2570–2620 MHz
BAND 40
24 dBm
2300–2400 MHz
BAND 41
24 dBm
2496–2690 MHz
BAND 42
24 dBm
3400–3600 MHz
BAND 43
24 dBm
3600–3800 MHz
FR1 n1
24 dBm
1920-1980 MHz
FR1 n3
24 dBm
1710-1785 MHz
FR1 n7
24 dBm
2500-2570 MHz
FR1 n8
24 dBm
880-915 MHz
FR1 n20
24 dBm
832–862 MHz
FR1 n28
24 dBm
703-748 MHz
FR1 n38
24 dBm
2570–2620 MHz
FR1 n40
24 dBm
2300-2400 MHz
FR1 n41
24 dBm
2496–2690 MHz
FR1 n77
24 dBm
3300–4200 MHz
FR1 n78
24 dBm
3300–3800 MHz
Bluetooth
3 dBm
2400-2483.5 MHz
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Product Certifications and Supplier’s Declarations of
Conformity
Product Certifications and Supplier’s Declarations of Conformity documentation may be consulted at
Inseego Corp., 9710 Scranton Road Suite 200, San Diego CA 92121, USA.
https://www.inseego.com/support/.
Energy Efficiency
Efficiency performance is based on the U.S. Department of Energy Federal Energy Conservation
Standards for Battery Chargers.
Energy efficiency terms - the energy efficiency values are based on the following conditions:
•
Power adapter, no-load: Condition in which the FW2000e power adapter is connected to AC
power, but not connected to device.
•
Power adapter efficiency: Average of the FW2000e power adapter with the measured
efficiency when tested at 100 percent, 75 percent, 50 percent, and 25 percent of the power
adapter’s rated output current.
Mode
Power Consumption for FW2000e
115V
230V
Power adapter, no load
&lt;0.21W
&lt;0.21W
Power adapter efficiency
&gt;88%
&gt;88%
Wireless Communications
IMPORTANT: Due to the transmission and reception properties of wireless communications, data
occasionally can be lost or delayed.
This can be due to the variation in radio signal strength that results from changes in the characteristics
of the radio transmission path. Although data loss is rare, the environment where you operate the
modem might adversely affect communications.
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Variations in radio signal strength are referred to as fading. Fading is caused by several different
factors including signal reflection, the ionosphere, and interference from other radio channels.
Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the
delays or errors in data transmitted or received with the FW2000e device, or failure of the FW2000e
device to transmit or receive such data.
SURGE WARNING: If the FW2000e endures significant interference from the environment,
disconnection may occur on the cellular network or Bluetooth. This is due to a circuit-protection
design feature that reboots the device to avoid potential damage. If you experience this disruption,
please ensure all wireless links are re-established.
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Limited Warranty and Liability
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY
LAW, INSEEGO CORP DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE,
INCLUDING THOSE THAT MAY ARISE FROM THE A PARTICULAR SALES CONTRACT.
INSEEGO CORP warrants for the 12-month period (or 24-month period if required by statute where
you purchased the Product) immediately following your receipt of the Product that the Product will be
free from defects in material and workmanship under normal use. TO THE EXTENT PERMITTED BY LAW,
THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE.
The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement, at
INSEEGO CORP’S option, of defective or non-conforming materials, parts, components or the device.
The foregoing warranties do not extend to (I) non conformities, defects or errors in the Products due
to accident, abuse, misuse or negligent use of the Products or use in other than a normal and
customary manner, environmental conditions not conforming to INSEEGO CORP’S specification, of
failure to follow prescribed installation, operating and maintenance procedures, (II) defects, errors or
nonconformities in the Product due to modifications, alterations, additions or changes not made in
accordance with INSEEGO CORP’S specifications or authorized by INSEEGO CORP, (III) normal wear and
tear, (IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service
or repair of Product by the purchaser without prior written consent from INSEEGO CORP, (VII) products
designated by INSEEGO CORP as beta site test samples, experimental, developmental, reproduction,
sample, incomplete or out of specification Products, or (VIII) returned products if the original
identification marks have been removed or altered. There is no warranty that information stored in the
Product will be retained following any Product repair or replacement.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW,
INSEEGO CORP IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER
LEGAL THEORY.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY
STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. SOME
STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
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Safety Hazards
Do not operate the FW2000e in an environment that might be susceptible to radio interference
resulting in danger, specifically:
Areas where prohibited by the law
Follow any special rules and regulations and obey all signs and notices. Always turn off the host device
when instructed to do so, or when you suspect that it might cause interference or danger.
Where explosive atmospheres might be present
Do not operate your device in any area where a potentially explosive atmosphere might exist. Sparks
in such areas could cause an explosion or fire resulting in bodily injury or even death. Be aware and
comply with all signs and instructions.
Users are advised not to operate the device while at a refueling point or service station. Users are
reminded to observe restrictions on the use of radio equipment in fuel depots (fuel storage and
distribution areas), chemical plants or where blasting operations are in progress.
Areas with a potentially explosive atmosphere are often but not always clearly marked. Potential
locations can include gas stations, below deck on boats, chemical transfer or storage facilities, vehicles
using liquefied petroleum gas (such as propane or butane), areas where the air contains chemicals or
particles, such as grain, dust or metal powders, and any other area where you would normally be
advised to turn off your vehicle engine.
Near medical and life support equipment
Do not operate your device in any area where medical equipment, life support equipment, or near any
equipment that might be susceptible to any form of radio interference. In such areas, the host
communications device must be turned off. The device can transmit signals that could interfere with
this equipment.
On an aircraft, either on the ground or airborne
In addition to FAA requirements, many airline regulations state that you must suspend wireless
operations before boarding an airplane. Please ensure that the CPE is turned off prior to boarding
aircraft in order to comply with these regulations. The CPE can transmit signals that could interfere
with various onboard systems and controls.
While operating a vehicle
The driver or operator of any vehicle should not operate a wireless data device while in control of a
vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In
some countries, operating such communications devices while in control of a vehicle is an offense.
Electrostatic Discharge (ESD)
Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native
connection software might attempt to reinitialize the device should a substantial electrostatic
discharge reset the device. If the software is not operational after an ESD occurrence, then restart your
computer.
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5
Glossary
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Glossary
•
4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data
communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to
increase the capacity and speed of wireless data networks using new DSP (digital signal
processing) techniques and modulations that were developed around the turn of the
millennium. A further goal is the redesign and simplification of the network architecture to an IPbased system with significantly reduced transfer latency compared to the 3G architecture. The
LTE wireless interface is incompatible with 2G and 3G networks, so that it must be operated on a
separate wireless spectrum
•
5G—Fifth Generation. The successor to 4GLTE technology, offering greater bandwidth and
higher download speeds. In addition to serving cellular networks, 5G networks can be used as
internet service providers, competing with other ISPs. 5G also opens up new IoT and M2M
possibilities. Wireless devices must be 5G enabled to use 5G networks.
•
802.11 (a, b, g, n, ax) — A set of WLAN Wi-Fi communication standards in the 2.4 and 5 GHz
frequency bands.
•
APN — Access Point Name. The name of a gateway between a mobile network and another
computer network, often the Internet.
•
bps — Bits per second. The rate of data flow.
•
Broadband — High-capacity high-speed transmission channel with a wider bandwidth than
conventional modem lines. Broadband channels can carry video, voice, and data simultaneously.
•
CHAP — Challenge Handshake Authentication Protocol. Protocol used in conjunction with
Point to Point Protocol (PPP) to provide security and authentication to users of remote
resources. CHAP does not use username/password, but uses a challenge method for
authentication. Initiator sends a logon request to the server. The server sends back a challenge
to the client. The challenge is encrypted and sent back to the server. The server compares the
value from the client, and if it matches, allows the session. If the compare fails, the session is
denied and the request restarts.
•
DHCP — Dynamic Host Configuration Protocol. Software found in servers and routers that
automatically assigns IP addresses and other configuration data to computers, tablets, printers,
and other devices connection to the IP network.
•
DHCP Server — A server or service with a server that assigns IP addresses.
•
DMZ — demilitarized zone. A sub-network that contains and exposes an organization's
external-facing services to an untrusted network, usually a larger network such as the Internet.
•
DNS — Domain Name System. A system for converting host names and domain names into IP
addresses on the Internet or on local networks that use the TCP/IP protocol.
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•
ECGI —E-UTRAN Cell Global Identifier. A 15-digit code used to identify cells globally. It is
constructed from the Mobile Country Code (MCC), Mobile Network Code (MNC), and the EUTRAN Cell Identifier (ECI).
•
Firmware — A computer program embedded in an electronic device. Firmware usually
contains operating code for the device.
•
FTP — File Transfer Protocol. A standard network protocol used to transfer computer files
between a client and server.
•
GB — Gigabyte. A multiple of the unit byte for digital information storage. Usage depends on
context. When referring to disk capacities it usually means 109 bytes. It also applies to data
transmission quantities over telecommunication circuits.
•
Gbps — Gigabits per second. The rate of data flow.
•
Hotspot — A Wi-Fi (802.11) access point or the area covered by an access point. Used for
connecting to the Internet.
•
HTTP —Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide
Web over the Internet.
•
IEEE — Institute of Electrical and Electronics Engineers. An international technical/professional
society that promotes standardization in technical disciplines.
•
IMAP — Internet Message Access Protocol. An Internet standard protocol for accessing email
from a remote server from email clients. IMAP allows access from multiple client devices.
•
IMEI — International Mobile Equipment Identity. Used in LTE networks to identify the device. It
is usually printed on the device and can often be retrieved using a USSD code.
•
IMSI —International Mobile Subscriber Identity. A unique number, usually fifteen digits, that
identifies a Global System for Mobile Communications (GSM) subscriber.
•
IoT —Internet of things. An expansion of the internet and network connections to sensors and
devices (things) allowing simple objects, such as light fixtures and locks, a higher degree of
computing and analytical capabilities. IoT enables connected devices (things) to gather and
share data from their environment with other devices and networks with the need for little or
no human interaction.
•
IP — Internet Protocol. The mechanism by which packets are routed between computers on a
network.
•
IP type — The type of service provided over a network.
•
IP address —Internet Protocol address. The address of a device attached to an IP network
(TCP/IP network).
•
ISP — Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet
connection service (See Network Operator).
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•
Kbps — Kilobits per second. The rate of data flow.
•
LAN — Local Area Network. A type of network that lets a group of computers, all in close
proximity (such as inside an office building), communicate with one another. It does not use
common carrier circuits though it can have gateways or bridges to other public or private
networks.
•
M2M— Machine to machine. Direct communication between devices. This may include wired
or wireless communication.
•
MAC Address — Media Access Control. A number that uniquely identifies each network
hardware device. MAC addresses are 12-digit hexadecimal numbers. This is also known as the
physical or hardware address.
•
Mbps — Megabits per second. The rate of data flow.
•
MNO — Mobile Network Operator. The vendor that provides your wireless access. Known by
different names in different regions, some examples are: wireless provider, network provider, or
cellular carrier.
•
MSID — Mobile Station IDentifier. A number for a mobile phone that identifies that phone to
the network.
•
Network Operator — The vendor that provides your wireless access. Known by different names
in different regions, some examples are: wireless provider, network provider, or cellular carrier.
•
Network Technology — The technology on which a particular network provider’s system is
built; such as LTE or GSM.
•
NMEA port — National Marine Electronics Association port. The port through which
applications can access a GPS data stream.
•
NNTP — Network News Transfer Protocol. The primary protocol used to connect to Usenet
servers and transfer news articles between systems over the Internet.
•
PAP — Password Authentication Protocol. A protocol used by Point to Point Protocol (PPP) to
validate users. PAP does not encrypt data and sends the password and username to the
authentication server as plain text. Most network operating system remote servers support PAP.
•
PCI — Physical Cell ID. Each PCI corresponds to one 5G NR cell or LTE cell and consists of two
parts: PSS Primary Synchronization Signal (PSS) and Secondary Synchronization Signal (SSS).
•
POP3 — Post Office Protocol 3. A protocol in which email is received and held for you by your
Internet server until you download it.
•
Port — A virtual data connection used by programs to exchange data. It is the endpoint in a
logical connection. The port is specified by the port number.
•
Port Forwarding — A process that allows remote devices to connect to a specific computer
within a private LAN.
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•
Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a
TCP/IP host. Certain port numbers are standard for common applications.
•
PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine
which networks to connect with when you are roaming (Network operator specific).
•
Protocol — A standard that enables connection, communication, and data transfer between
computing endpoints.
•
Proxy — A firewall mechanism that replaces the IP address of a host on the internal (protected)
network with its own IP address for all traffic passing through it.
•
Router — A device that directs traffic from one network to another.
•
RSRP – Reference Signal Receive Power. An LTE-specific measure of signal strength, similar to
RSSI, but RSRP measures lower than RSSI due to the method of calculation.
•
RSRQ – Reference Signal Received Quality. A calculated value from RSRP and RSSI that provides
a measure of signal and interference.
•
RSSI — Received Signal Strength Indicator. An estimated measure of how well a device can
hear a signal from an access point or router. RSSI value is pulled from the device’s Wi-Fi card
(hence “received” signal strength), so it is not the same as transmit power from an access point
or router.
•
SIM — Subscriber Identification Module. Found in LTE and GSM network technology, the SIM is
a card containing identification information for the subscriber and their account. The SIM card
can be moved to different devices.
•
SNR — Signal to Noise Ratio. A ratio of signal power to noise power expressed in decibels. SNR
is a positive value, and higher numbers are better.
•
SMTP — Simple Mail Transfer Protocol. The standard protocol for sending emails across the
Internet.
•
SNMP — Simple Network Management Protocol. An Internet protocol used to manage and
monitor network devices and their functions.
•
SNR — Signal to Noise Ratio. A ratio of signal power to noise power expressed in decibels. SNR
is a positive value, and higher numbers are better.
•
SSID — Service Set IDentifier. The name assigned to a Wi-Fi network.
•
TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications
protocols used for the Internet and other similar networks.
•
TFTP — Trivial File Transfer Protocol. An Internet software utility for transferring files that is
simpler to use than FTP, but does not provide user authentication and directory visibility
supported by FTP.
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•
Telnet — A user command and underlying TCP/IP protocol that allows a user on one computer
to log into another computer that is part of the same network.
•
TTY — Text Telephones (TTY), also known as Telecommunications Device for the Deaf (TDD), are
used by the deaf, hard–of–hearing, and individuals with speech impairments to communicate.
•
UDP — User Datagram Protocol (UDP) is a communications protocol that offers a limited
amount of service when messages are exchanged between computers in a network that uses
the Internet Protocol (IP). UDP is an alternative to the Transmission Control Protocol (TCP) and,
together with IP, is sometimes referred to as UDP/IP.
•
USB — Universal Serial Bus. A connection type for computing device peripherals such as a
printer, mobile modem, etc.
•
USB Port Types —USB ports on computers and hubs have a rectangular Type A port, and
peripheral devices have a cable with a Type A connector. Peripheral devices that do not have an
attached cable typically have a Type C port on the device and a separate Type A to C cable. Type
B connectors have been replaced by Type C. Mini-USB connectors have largely been superseded
by Micro-USB, but are still used with some cameras, music players, etc. Micro-USB connectors
are used with portable devices, such as phones and battery packs, although USB-C is being
adopted by most manufacturers.
•
USSD — Unstructured Supplementary Service Data (USSD), also known as “Quick code” or
“Feature code”, is a communications protocol used to send data between a mobile device and
network service provider.
•
VPN — Virtual Private Network. A secure private network that runs over the public Internet.
Commonly used to connect to an office network from elsewhere.
•
Wi-Fi — Any system that uses the 802.11 standard developed and released in 1997 by the IEEE.
•
Wi-Fi 5 —The fifth generation of Wireless Fidelity, using 802.11ac on 5 GHz. This standard was
developed and released in 2013.
•
Wi-Fi 6 —The sixth generation of Wireless Fidelity, using 802.11ax on licensed exempt bands
between 1 and 6 GHz. This standard was developed in 2020.
•
Wi-Fi Client — A wireless device that connects to the Internet via Wi-Fi
•
WPA/WPA2 — Wi-Fi Protected Access. A security protocol for wireless 802.11 networks from
the Wi-Fi Alliance.
•
WPA3 —The next generation of Wi-Fi Protected Access. WPA3 simplifies security, provides
more robust authentication, increased cryptographic strength, and offers additional capabilities
for personal and enterprise networks. WPA3 retains interoperability with WPA2 devices.
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