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PRO-10S series
Online Manual
Read Me First
Useful Functions Available on the Machine
Overview of the Printer
Printing
Troubleshooting
English
Contents
Create and Print Personalized Disc Labels (CD/DVD/BD) Easily and Beautifully. . . . . . . 24
Print Easily from a Smartphone or Tablet with PIXMA Printing Solutions. . . . . . . . . . . . . 77
Connecting to Other Computer with LAN/Changing the Connection Method from USB to LAN. . 186
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software). . . . . . 281
List of Support Code for Error(PRO-10S). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
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Read Me First
Notes on Online Manual Usage
• Reproduction, diversion or copying of any text, photo or image published in the Online Manual
(hereinafter referred to as "this guide"), in whole or in part, is prohibited.
• In principle, Canon shall change or delete the contents of this guide without prior notice to customers.
In addition, Canon may suspend or stop the disclosure of this guide due to unavoidable reasons.
Canon shall not be liable for any damage suffered by customers as a result of changes in or deletion of information in this guide, or suspension/stoppage of disclosure of this guide.
• Although the contents of this guide have been prepared with utmost care, please contact the service center if you find any incorrect or missing information.
• In principle, the descriptions in this guide are based on the product at the time of its initial sale.
• This guide does not disclose the manuals of all the products sold by Canon. See the manual supplied with the product when using a product that is not described in this guide.
How to Print
Use the print function of your Web browser to print this guide.
To print background colors and images, follow the steps below to display the Print dialog options, then select the Print backgrounds checkbox.
1. Click Print... from the File menu.
2. Click Show Details or (Down Arrow).
3. Select Safari from the pop-up menu.
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Symbols Used in This Document
Warning
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation.
Caution
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation.
Important
Instructions including important information. To avoid damage and injury or improper use of the product, be sure to read these indications.
Note
Instructions including notes for operation and additional explanations.
Basic
Instructions explaining basic operations of your product.
Note
• Icons may vary depending on your product.
13
Trademarks and Licenses
• Microsoft is a registered trademark of Microsoft Corporation.
• Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
• Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
• Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
• Mac, Mac OS, AirPort, Safari, Bonjour, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. AirPrint and the AirPrint logo are trademarks of Apple Inc.
• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
• Google Cloud Print, Google Chrome, Android, Google Play and Picasa are either registered trademarks or trademarks of Google Inc.
• Adobe, Photoshop, Photoshop Elements, Lightroom, Adobe RGB and Adobe RGB (1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
• Photo Rag is a trademark of Hahnemühle FineArt GmbH.
• Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc.
Note
• The formal name of Windows Vista is Microsoft Windows Vista operating system.
Copyright (c) 2003-2004, Apple Computer, Inc. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
3. Neither the name of Apple Computer, Inc. ("Apple") nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY APPLE AND ITS CONTRIBUTORS "AS IS" AND ANY EXPRESS
OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGE.
Apache License
Version 2.0, January 2004 http://www.apache.org/licenses/
TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION
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1. Definitions.
"License" shall mean the terms and conditions for use, reproduction, and distribution as defined by
Sections 1 through 9 of this document.
"Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
"Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, "control" means
(i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity.
"You" (or "Your") shall mean an individual or Legal Entity exercising permissions granted by this
License.
"Source" form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files.
"Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.
"Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below).
"Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License,
Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof.
"Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to
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"Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work.
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their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the
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You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License.
5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with
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6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT
WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or
FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License.
8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this
License or out of the use or inability to use the Work (including but not limited to damages for loss of
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goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages.
9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof,
You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations,
You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other
Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability.
END OF TERMS AND CONDITIONS
17
Enter keywords in the search window and click (Search).
You can search for target pages in this guide.
Entry example: "(your product's model name) load paper"
Search Tips
You can search for target pages by entering keywords in the search window.
Note
• The displayed screen may vary.
• When searching from this page or the "Home" page without entering your product's model name or your application's name, all products supported by this guide will be considered for the search.
If you want to narrow down the search results, add your product's model name or your application's name to the keywords.
• Searching for Functions
Enter your product's model name and a keyword for the function you want to learn about
Example: When you want to learn how to load paper
Enter "(your product's model name) load paper" in the search window and perform a search
• Troubleshooting Errors
Enter your product's model name and a support code
Example: When the following error screen appears
Enter "(your product's model name) 1000" in the search window and perform a search
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Note
• The displayed screen varies depending on your product.
• Searching for Application Functions
Enter your application's name and a keyword for the function you want to learn about
Example: When you want to learn how to print collages with My Image Garden
Enter "My Image Garden collage" in the search window and perform a search
• Searching for Reference Pages
Enter your model name and a reference page title*
* You can find reference pages more easily by entering the function name as well.
Example: When you want to browse the page referred to by the following sentence on a scanning procedure page
Refer to "Color Settings Tab" for your model from Home of the Online Manual for details.
Enter "(your product's model name) scan Color Settings Tab" in the search window and perform a search
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Notes on Operation Explanations
In this guide, most of the operations are described based on the windows displayed when OS X Mavericks v10.9 is used.
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Useful Functions Available on the Machine
Print Photos Easily Using My Image Garden
Create and Print Personalized Disc Labels (CD/DVD/BD) Easily and Beautifully
Download a Variety of Content Materials
Print Items with Easy-PhotoPrint+ (Web Application)
Connection Methods Available on the Printer
Print Professional Photos Using Print Studio Pro
Using PIXMA Cloud Link
Printing from AirPrint Compliant Device
Checking Printer Information
Print Easily from a Smartphone or Tablet with PIXMA Printing Solutions
Printing with Windows RT
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Print Photos Easily Using My Image Garden
Organize Images Easily
In My Image Garden, you can register the names of people and events to photos.
You can organize photos easily as you can display them not only by folder but also by calendar, event, and person. This also allows you to find the target photos easily when you search for them later on.
<Calendar View>
<People View>
Display Recommended Items in Slide Shows
Based on the information registered to photos, Quick Menu automatically selects the photos on your computer and creates recommended items such as collages and cards. The created items appear in slide shows.
If there is an item you like, you can easily print it in just two steps.
1. In Image Display of Quick Menu, select the item you want to print.
2. Print the item with My Image Garden.
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Place Photos Automatically
Delightful items are created easily as the selected photos are placed automatically according to the theme.
Other Various Functions
My Image Garden has many other useful functions.
Refer to "What You Can Do with My Image Garden" for details.
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Create and Print Personalized Disc Labels (CD/DVD/BD) Easily and
Beautifully
Create Items with Applications and Print Them
Use My Image Garden to combine your favorite photos with preset themes to create and print personalized disc labels.
Refer to "Printing Disc Labels (CD/DVD/BD)" for details.
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Download a Variety of Content Materials
CREATIVE PARK
A "printing materials site" where you can download all the printing materials for free.
Various types of content such as seasonal cards and paper crafts that can be made by assembling paper parts are provided.
It is easily accessible from Quick Menu.
CREATIVE PARK PREMIUM
A service where customers using models that support PREMIUM Contents can download exclusive printing materials.
PREMIUM Contents can be downloaded easily via My Image Garden. Downloaded PREMIUM Contents can be printed directly with My Image Garden.
To download PREMIUM Contents, make sure that genuine Canon ink tanks/ink cartridges are installed for all colors on a supported printer.
Note
• The designs of PREMIUM Contents provided in this page are subject to change without prior notice.
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Print Items with Easy-PhotoPrint+ (Web Application)
You can easily create and print personalized items such as calendars and collages, anytime and anywhere, by simply accessing Easy-PhotoPrint+ on the web from a computer or tablet.
By using Easy-PhotoPrint+, you can create items in the latest environment without going through the trouble of installation.
Moreover, you can use various photos for your item through integration with social networks such as
Facebook, or with online storage, web albums, etc.
Refer to "Easy-PhotoPrint+ Guide" for details.
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Connection Methods Available on the Printer
The following connection methods are available on the printer.
Wireless Connection
• Connect the printer and a device using a wireless router.
• Connection methods vary depending on the wireless router type.
• You can change network settings such as the SSID and security protocol on the printer.
• When the connection between a device and a wireless router is completed and (Wi-Fi icon) is displayed in the device's screen, you can connect the device to the printer using the wireless router.
Wired Connection
Connect the printer and a hub or router with an Ethernet cable. Prepare an Ethernet cable.
USB Connection
Connect the printer and a computer with a USB cable. Prepare a USB cable.
(Appears in a new window)
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Restrictions
Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
Connection Using a Wireless Router
• This printer cannot be used over wireless and wired connections at the same time.
• Make sure that a device and a wireless router are connected. For details on how to check the settings, refer to the manual supplied with the wireless router or contact its manufacturer.
As for a device already connected to the printer without using a wireless router, reconnect it via a wireless router.
• The configuration, router functions, setup procedures and security settings of the network device vary depending on your system environment. For details, refer to the manual of your network device or contact its manufacturer.
• Check if your device supports IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b.
• If your device is set to the "IEEE802.11n only" mode, WEP or TKIP cannot be used as a security protocol. Change the security protocol for your device to something other than WEP and TKIP or change the setting to something other than "IEEE802.11n only."
The connection between your device and the wireless router will be temporarily disabled while changing the setting. Do not operate the screen of this guide until the setup is complete.
• For office use, consult your network administrator.
• Take added care when connecting to a network that is not protected with security measures, as there is a risk of disclosing data such as your personal information to a third party.
Connection Using a Wired Network
• This printer cannot be used over wireless and wired connections at the same time.
• When using a router, connect the printer and a device to the LAN side (same network segment).
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Print Professional Photos Using Print Studio Pro
Print Studio Pro is a plug-in that makes professional photo printing easier and more convenient.
In addition to printing bordered photos and borderless photos, you can perform various printing tasks such as index printing, grayscale printing and printing using ICC profiles.
You can also adjust the margins or add text.
Print Studio Pro has many other useful functions.
Refer to "What You Can Do with Print Studio Pro" for details.
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Notice for Web Service Printing
When Using Web Service
• Canon does not guarantee the continuity and reliability of the web services provided, the availability of site access, or permission to download the materials.
• Canon may at any time update, change, or delete the information provided through the web service, or may suspend or discontinue the service without prior notice. Canon shall not be held responsible for any damages resulting from such actions.
• In no event shall Canon be liable for any damages whatsoever resulting from the use of the web services.
• User registration is necessary before using the photo sharing site.
When you use the photo sharing site, observe the conditions of use of the site and use the service within your own responsibility.
• All or part of the web service may not be available depending on the country or region you live in.
• Depending on your network environment, some functions on web service are not available. Even if they are available, it may take a while to print or display the contents, or communication may be interrupted while operation is in progress.
• When you use web service, your machine's name, information of your region or country, your selected language, and what kind of service you use (e.g. photo sharing site) are sent to and saved in our server. Canon is unable to identify specific customers using this information.
• Your login name and password for the photo sharing site are saved in the machine's memory (not encrypted).
If you hand over the machine to anyone or dispose of it, delete your login name and password from the machine's memory in advance.
• The account information will be sent to Canon Inc. server (located in Japan), then forwarded to the service provider's server.
• Canon handles your account information as follows:
◦ Your account information will be used in personal identification process of the selected service.
◦ Canon will not provide your account information to any third party without your consent, except for sending to the service provider or providing based on laws and regulations.
◦ After the conclusion of non-disclosure agreement, Canon may deposit your account information to the contractor to achieve the purpose of use.
◦ Canon endeavors to secure the safety of your account information.
◦ It is at your option to enter and send your account information. However, the service that requires to enter your account information is not available unless you enter and send it.
◦ Your account information does not remain in Canon Inc. server. At the latest, it will be deleted when you have disconnected your printer from LAN.
◦ For details, contact a Canon-authorized sales representative in the country or region you live in.
Copyrights and Rights of Publicity
When printing from the photo sharing site:
• Observe the conditions of use of the photo sharing site when you use photos on the site.
• It is unlawful to reproduce or edit the copyrighted work of another person without permission from the copyright holder, except for personal use, use within the home, or other use within the limited scope as defined by the copyright. Additionally, reproducing or editing photographs of people may infringe on Rights of Publicity.
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When printing downloaded template forms:
1. The copyright of each material (photos, illustrations, logos, or documents: hereinafter referred to as
"the materials") provided on the web template printing service belongs to their respective owners.
Issues pertaining to Rights of Publicity may arise regarding the use of any of people or characters displayed on the web template printing service.
Except as otherwise permitted (please see "2" below), copying, modifying or distributing all or a portion of any of the materials contained on the web template printing service without prior consent of the respective rights (Rights of Publicity and Copyright) holder is strictly prohibited.
2. All of the materials provided on the web template printing service can be freely used for personal and non-commercial purposes.
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Using PIXMA Cloud Link
By using PIXMA Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE
GATEWAY, Evernote, or Twitter, and use the following functions without using a computer:
• Print images from a photo-sharing service
• Print documents from a data management service
• Use Twitter to report the printer status, such as no paper or low ink levels.
In addition, you can use various functions by adding and registering apps that are linked with various cloud services.
Using PIXMA Cloud Link from Your Smartphone, Tablet, or Computer
Important
• In certain countries, PIXMA Cloud Link may not be available or the available apps may be different.
• Some apps require that you have an account before you use those apps. For such apps, please set up an account beforehand.
• To find out which models support PIXMA Cloud Link check the Canon homepage.
• The screen display may change without prior notice.
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Using PIXMA Cloud Link from Your Smartphone, Tablet, or
Computer
Before Using Canon Inkjet Cloud Printing Center
Preparations Before Using Canon Inkjet Cloud Printing Center
Using Canon Inkjet Cloud Printing Center
Adding a Printer
Adding a PIXMA Cloud Link User
Troubleshooting Canon Inkjet Cloud Printing Center
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Before Using Canon Inkjet Cloud Printing Center
Canon Inkjet Cloud Printing Center is a service that links with the cloud function of the printer and allows you to perform operations such as registering and managing apps from your smartphone or tablet device, and checking the print status, print error, and ink status of the printer. You can also print app photos and documents from your smartphone or tablet.
First, check the following content:
• Precautions
• Printer specification
Check that Canon Inkjet Cloud Printing Center supports the printer.
• Network environment
The printer must be connected to a LAN and to the Internet.
Important
• The user will bear the cost of Internet access.
• Operating requirements
For computers, smartphones, and tablet devices, see "
Requirements for Canon Inkjet Cloud Printing
".
Important
• This service may not be available in certain countries or regions. Also even if the service is available, there are apps that cannot be used in certain regions.
Preparations Before Using Canon Inkjet Cloud Printing Center
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Requirements for Canon Inkjet Cloud Printing Center operation
Computer
CPU x86 or x64 1.6 GHz or higher
RAM 2 GB or higher
Monitor display
Resolution 1024 x 768 pixels or higher
Number of display colors 24 bits (true-color) or higher
Windows 7
OS
Windows XP SP3 or later
Windows Vista SP1 or later
Browser
Internet Explorer 8*
Mozilla Firefox
Google Chrome
Internet Explorer 8*, 9
Mozilla Firefox
Google Chrome
Internet Explorer 8*, 9, 10, 11
Mozilla Firefox
Google Chrome
Windows 8
Windows 8.1
Internet Explorer 10
Mozilla Firefox
Google Chrome
Internet Explorer 11
Mozilla Firefox
Google Chrome
Mac OS X v10.6-OS X Mavericks v10.9 Safari 5.1, 6, 7
* When you use Internet Explorer 8, the web pages may not display correctly. Canon recommends that you upgrade to Internet Explorer 9 or later, or use another browser.
Smartphone or tablet
OS Browser Resolution iOS 5.1 or later
Android 2.3.3 or later
OS standard browser
320 x 480 (HVGA) or higher
480 x 800 (HVGA) or higher
*Android3.x is not supported.
Important
• On the browser you are using, enable JavaScript and cookies.
• If you use the zoom function or change the font size on your browser, the web pages may not display correctly.
• If you use the translation function of Google Chrome, the web pages may not display correctly.
• If you use a proxy server outside of your country, the service may not be able to determine the correct region.
• In an in-house network environment, the 5222 port must be released. For confirmation instructions, contact the network administrator.
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Preparations Before Using Canon Inkjet Cloud Printing Center
To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register the user information.
1. Check that the printer is connected to the Internet
Important
• To use this function, you must connect this printer to the Internet.
2.
Displaying Printer Information
3. Select IJ Cloud Printing Center setup -> Register with this service
4. Follow the instructions displayed in the window, and run the authentication
5. When the printer registration screen is displayed, select Create new account
6. Enter the E-mail address of the printer's owner, and then select OK
The registration page URL is sent to the e-mail address entered.
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Important
• There are character restrictions for the e-mail address, as shown below.
• Up to 255 characters consisting of single-byte alphanumeric characters and symbols (!$'*/^_{}|
~.-@). (Uppercase and lowercase letters are differentiated.)
• Multibyte characters cannot be used.
You will get an error if the e-mail address you enter contains a character that cannot be used.
• If you registered a different e-mail address by mistake, you can cancel the registration by
Displaying Printer Information and selecting IJ Cloud Printing Center setup -> Delete from this
service.
• You may not be able to receive the notification if you are using a spam filter. If you have a setting to receive only the e-mails from certain domains, be sure to change the setting to allow receiving e-mails from "[email protected]".
There will be no error display even if you could not receive the e-mail because of the spam filter setting or if you entered an incorrect e-mail address.
7. When an e-mail with the subject "Information on Canon Inkjet Cloud Printing Center" is sent to the e-mail address that you entered, select the URL
8. In the License agreement and Privacy statement windows of Canon Inkjet Cloud Printing
Center, read the statements, and select Agree if you agree
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9. In the user information entry screen, enter your Password, and select Next
Enter your password for logging in to the Canon Inkjet Cloud Printing Center.
38
Important
• There are character restrictions for the Password, as shown below.
• The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[\]^_`{|}~). (Alphabets are case-sensitive)
10. Enter the User Name
Enter the name that identifies the user.
Important
• The User Name entry field has the following character restrictions:
• The user name must be between 1 and 20 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[\]^_`{|}~). (Alphabets are case-sensitive)
39
11. Specify the Time zone setting, and select Next
Select your region on the list. If you cannot find your region on the list, select the one closest to your region.
Apply daylight saving time
This appears only when there is a daylight saving time in the Time zone that you selected.
Select whether or not to apply the daylight saving time.
12. Enter the Security code and select Done
Enter the code for authenticating the user.
Important
• You can register to this service without setting a Security code. However, from the viewpoint of security, we recommend that you set a Security code.
• The Security code entry field has the following character restrictions:
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• Up to 8 single-byte numbers
The registration is complete. A registration completion message is displayed.
When you select the OK button in the message, the login screen is displayed.
Using Canon Inkjet Cloud Printing Center
41
Canon Inkjet Cloud Printing Center window
This section describes the Canon Inkjet Cloud Printing Center screens that are displayed on your smartphone, tablet device, or computer.
Description of the Login screen
Description of the Main screen
Description of the Login screen
This section provides the description of the Login screen of Canon Inkjet Cloud Printing Center.
Important
• You have 5 tries to enter your password. If you fail, you will not be able to log in for about the next hour.
• You remain logged in for an hour after the last access.
Language
Select the language you will be using.
E-mail address
Enter the e-mail address that you entered in the user registration.
Important
• The e-mail address is case-sensitive. Make sure the case is correct.
Password
Enter the password that you entered in the user registration.
Keep login info
When you select the check box, the login screen is skipped for 14 days since the last day that the service screen was accessed.
Reset password from here
Select this if you forgot the password.
Reset your password by following the instructions on the screen.
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Create new account
A new registration will be added to the Canon Inkjet Cloud Printing Center.
System requirements
This displays the system requirements for the Canon Inkjet Cloud Printing Center.
Software license info
The licensing information of Canon Inkjet Cloud Printing Center is displayed.
About this service
This displays the descriptions of this service.
Description of the Main screen
When you log in to the Canon Inkjet Cloud Printing Center, the Main screen appears.
Important
• With this service, the functions available to
of the printer are different from those
available to the printer Administrator .
Standard user can only use the functions marked by an asterisk (*).
You can use areas shown below to start*, add, and manage apps.
If you are using a smartphone or a tablet, you can also print photos and documents.
If you are using a smartphone or tablet
If you are using a smartphone or tablet
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(1) Left context menu
When you select , the Mng. printer screen or the Manage users screen appears.
For general users, only the Select printer screen appears.
Mng. printer screen (Select printer screen)
For the Administrator
From the Mng. printer screen, you can
printer information registered to the Canon
Inkjet Cloud Printing Center,
copy apps , change printer names
,
delete printers , and add printers
.
For the Standard user
From the Select printer screen, you can check*
or
printer information registered to the Canon
Inkjet Cloud Printing Center.
• Check the printer information*
The registered printer name is displayed.
indicates the currently selected printer.
indicates that an error occurred on the printer.
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• Display update date/time of the printer information*
This displays the date and time the printer information was last updated.
refreshes the information.
• Copy apps (Administrator only)
Select this to copy apps added in the selected printer to another printer.
When you select , the screen shown below appears.
Set the Destination printer and the Source printer. Then select OK.
• Change the printer name (Administrator only)
When you select , a screen to change the printer name appears.
Follow the instructions on the screen to change the name.
Important
• The printer name entry has the following character limitation:
• Up to 128 characters (Uppercase and lowercase letters are differentiated.)
• Delete printers (Administrator only)
When you select , the printer is deleted from the Canon Inkjet Cloud Printing Center.
When transferring the ownership of the printer, select Clear the information saved on the printer.
• Add printers (Administrator only)
Select this to add printers to be used in the Canon Inkjet Cloud Printing Center.
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Note
• Although the number of printers that can be registered for one e-mail address is not limited, only up to 16 printers are guaranteed to operate.
Manage users screen
For the Administrator
From the Manage users screen, you can check user information registered to the Canon Inkjet Cloud
Printing Center, delete users , add users
, and
change the Administrator and Standard user settings
.
• User deletion (Administrator only)
Select the check box of the user to be deleted, and select Delete.
• Adding a user (Administrator only)
Select Add user. The user registration screen appears.
• Changing Administrator and Standard user settings (Administrator only)
You can change the privileges of the Administrator and Standard users.
(2) Printer name area
The registered name of the printer selected is displayed.
The Administrator can
from the Mng. printer screen of the left context menu.
(3) Right context menu
When you select , the context menu appears.
The information displayed depends on the menu currently selected in the menu area.
The symbol indicates that there is a new unread notice.
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• Sort (Administrator only)
This displays the screen to sort registered apps.
You can use the buttons to change the display order of apps. When you finish sorting, press the Done button to confirm the order.
• Latest notices*
This displays the latest notices. The symbol indicates that there is a new unread notice.
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• User information*
This displays the User information screen.
You can change the registered e-mail address, password, language, time zone, and other settings.
• Help/legal notices*
The description of the Canon Inkjet Cloud Printing Center screen and various reminders are displayed.
• Log out*
This opens the Log out screen of the Canon Inkjet Cloud Printing Center.
(4) Display area
The display changes based on the menu you select.
(5) Menu area
The following 4 menu buttons are displayed:
• Apps*
This displays the list of registered apps in the Display area .
• Config (Administrator only)
This displays the Register apps screen in the Display area .
The display can be toggled between Registered and Search apps.
The Registered screen lists registered apps.
You can check the information of these apps or deregister them.
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On the Search apps screen, the apps that you can register by using the Canon Inkjet Cloud
Printing Center are displayed by category.
◦ When you select , the details of the app are displayed.
When you select / , you can choose to register or unregister the app.
Note
• Description of displayed icons
: Cannot be used because it is not yet released, not available in your region, or does not support your model.
: Can be used with genuine Canon ink.
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• Properties*
This screen displays the status of the printer that is currently selected.
You can check how much ink is remaining or details about an error that occurred. You can also access the ink purchasing site and the Online Manual.
Important
• The Properties displayed may differ from the actual status at the display time, depending on the printer status.
• Manage jobs*
This screen displays the print status and the print history.
You can check the print status by looking at Status list, and the print history by looking at History.
You can also cancel print jobs and delete history information.
To cancel or delete a job, select that job and then select Cancel or Delete.
If you are using a PC
(1) Mng. printer (Select printer) button
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(1) Mng. printer (Select printer) button
When you select the Mng. printer (Select printer) button, the Mng. printer (Select printer) screen appears.
For the Administrator
From the Mng. printer screen, you can
printer information registered to the Canon
Inkjet Cloud Printing Center,
copy apps , change printer names
,
delete printers , and add printers
.
For the Standard user
From the Select printer screen, you can check*
or
printer information registered to the Canon
Inkjet Cloud Printing Center.
• Check the printer information*
The registered printer name is displayed.
indicates the currently selected printer.
indicates that an error occurred on the printer.
• Display update date/time of the printer information*
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This displays the date and time the printer information was last updated.
refreshes the information.
• Copy apps (Administrator only)
Select this to copy apps added in the selected printer to another printer.
When you select , the screen shown below appears.
Set the Destination printer and the Source printer. Then select OK.
• Change the printer name (Administrator only)
When you select , a screen to change the printer name appears.
Follow the instructions on the screen to change the name.
Important
• The printer name entry has the following character limitation:
• Up to 128 characters (Uppercase and lowercase letters are differentiated.)
• Delete printers (Administrator only)
When you select , the printer is deleted from the Canon Inkjet Cloud Printing Center.
When transferring the ownership of the printer, select Clear the information saved on the printer.
• Add printers (Administrator only)
Select this to add printers to be used in the Canon Inkjet Cloud Printing Center.
Note
• Although the number of printers that can be registered for one e-mail address is not limited, only up to 16 printers are guaranteed to operate.
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(2) Manage users button
When you select the Manage users button, the Manage users screen appears.
For the Administrator
From the Manage users screen, you can check user information registered to the Canon Inkjet Cloud
Printing Center, delete users , add users
, and
change the Administrator and Standard user settings
.
• User deletion (Administrator only)
Select the check box of the user to be deleted, and select Delete.
• Adding a user (Administrator only)
Select Add user. The user registration screen appears.
• Changing Administrator and Standard user settings (Administrator only)
You can change the privileges of the Administrator and Standard users.
(3) Printer name area
The registered name of the printer selected is displayed.
The Administrator can
from the Mng. printer screen of the Mng. printer button.
(4) Menu area
The following 4 menu buttons are displayed:
• Sort (Apps) (Administrator only)
This displays the list of registered apps in the Display area .
Drag the app to change the order.
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When you finish sorting, press the Set sort order button and confirm the order.
• Config (Administrator only)
This displays the Register apps screen in the Display area .
The display can be toggled between Registered and Search apps.
The Registered screen lists registered apps.
You can check the information of these apps or deregister them.
On the Search apps screen, the apps that you can register by using the Canon Inkjet Cloud
Printing Center are displayed by category.
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◦ When you select , the details of the app are displayed.
When you select / , you can choose to register or unregister the app.
Note
• Description of displayed icons
: Cannot be used because it is not yet released, not available in your region, or does not support your model.
: Can be used with genuine Canon ink.
• Properties*
This screen displays the status of the printer that is currently selected.
You can check how much ink is remaining or details about an error that occurred. You can also access the ink purchasing site and the Online Manual.
Important
• The Properties displayed may differ from the actual status at the display time, depending on the printer status.
• Manage jobs*
This screen displays the print status and the print history.
You can check the print status by looking at Status list, and the print history by looking at History.
You can also cancel print jobs and delete history information.
To cancel or delete a job, select that job and then select Cancel or Delete.
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(5) Notices area
This displays the latest notice. Nothing is displayed in this area if there is no notice.
When you select Notice list, you can display up to 40 items.
(6) Information area
This display other information, including the privacy statement and other companies' licensing information.
(7) Global navigation area
The User information*, Instructions*, and Log out* buttons are displayed.
Press the User information to change the settings.
(8) Display area
The display changes based on the menu you select.
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Using Canon Inkjet Cloud Printing Center
When the user registration is completed, you can log in to the Canon Inkjet Cloud Printing Center and use the service.
1. From your PC, smartphone, or tablet, access the service login URL (http://cs.c-ij.com/)
2. On the Login screen, enter the E-mail address and Password, and then select Log in
Important
• The e-mail address and password are case-sensitive. Make sure the case is correct.
E-mail address
Enter the e-mail address that you entered in the user registration.
Password
Enter the password that you entered in the user registration.
Keep login info
When you select the check box, the login screen is skipped for 14 days since the last day that the service screen was accessed.
Important
• If you fail to log in five straight times, you will not be able to login again for an hour.
• You remain logged in for an hour after the last access.
• The service may not function properly if you log in from multiple devices at the same time.
After logging in, you can use useful services such as adding/managing apps that work in conjunction with this product's cloud functionality and checking the ink status.
For screen descriptions and operation instructions, see "
Canon Inkjet Cloud Printing Center window ".
Printing procedure
This section introduces the photo printing procedure by using CANON iMAGE GATEWAY as an example.
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Important
• The available functions differ depending on the app.
• The printing procedure differs depending on the app.
• You need to get the account and register photo and other data beforehand.
• The following file formats can be printed: jpg, jpeg, pdf, docx, doc, xlsx, xls, pptx, ppt, and rtf.
The file formats that can be printed differ depending on the app.
• Before you print, check that printer is on and is connected to the network. Then start.
• This is available if you are using a smartphone or tablet.
Note
• You can use CANON iMAGE GATEWAY to print jpg and jpeg file formats.
1. On the Main screen, select the app to be used
2. Enter the information according to the instructions on the authentication screen, and then select Log in
3. In the displayed album list, select the album of your choice
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4. In the displayed image list, select the image that you want to print, and then select Next
5. Make the necessary print settings, and then select Print
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6. A print job completion message appears, and printing starts
To continue printing, select Continue, and perform the operation from Step 3.
To end the printing, select Apps. The screen returns to the apps list screen.
Important
• If a print job is not printed within 24 hours after the print job is issued, the print job will expire and cannot be printed.
• With premium apps that limit the number of print jobs, print jobs that expire and cannot be printed are also included in the print count.
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Adding a Printer
With one account, you can use the Canon Inkjet Cloud Printing Center services on multiple printers.
The procedure for adding a printer is as follows:
1. Check that the printer is connected to the Internet
Important
• To use this function, you must connect this printer to the Internet.
2.
Displaying Printer Information
3. Select IJ Cloud Printing Center setup -> Register with this service
4. Follow the instructions displayed in the window, and run the authentication
5. When the printer registration screen is displayed, select Add printer
6. Enter the information according to the instructions on the authentication screen, and then select Log in
7. When the confirmation message is displayed, select OK
Printer addition is completed.
Adding a PIXMA Cloud Link User
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Adding a PIXMA Cloud Link User
Several people can use one printer.
This section describes the user addition procedure and the user privileges.
Adding a user
1. On the service screen, select Manage users
2. Select Add user
Note
• When you select Add user, the service first checks whether the maximum number of users has been reached. If new users can be added, the user registration screen appears.
• The maximum number of users that can be added for 1 printer is 20.
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3. Enter the e-mail address of the user to be added, and then select OK
The URL for completing the registration is then sent to the entered e-mail address.
4. Access the URL reported in the e-mail
5. Read the terms displayed in the License agreement and Privacy statement screens. If you agree to the terms, select Agree.
6. In the user information entry screen, enter your Password, and select Next
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Enter your password for logging in to the Canon Inkjet Cloud Printing Center.
Important
• There are character restrictions for the Password, as shown below.
• The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[\]^_`{|}~). (Alphabets are case-sensitive)
7. Enter the User Name
Enter the name that identifies the user.
Important
• The User Name entry field has the following character restrictions:
• The user name must be between 1 and 20 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[\]^_`{|}~). (Alphabets are case-sensitive)
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8. Specify the Time zone setting, and select Next
Select your region on the list. If you cannot find your region on the list, select the one closest to your region.
Apply daylight saving time
This appears only when there is a daylight saving time in the Time zone that you selected.
Select whether or not to apply the daylight saving time.
9. Enter the Security code and select Done
Enter the code for authenticating the user.
Important
• You can register to this service without setting a Security code. However, from the viewpoint of security, we recommend that you set a Security code.
• The Security code entry field has the following character restrictions:
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• Up to 8 single-byte numbers
The main registration is complete, and a registration completion e-mail is sent.
Note
• A cookie for the selected user is added to the printer, and the login status of each user is recovered.
Cookies for up to 8 users can be registered to 1 printer.
Printer user privileges
If several users are using the cloud service for 1 printer, each user is categorized as the Administrator or a Standard user.
Note
• The user who is registered first becomes the Administrator. The administrator can change the privileges of users from the
.
An Administrator can change printer information, add and delete apps, manage users, and perform various other operations.
A Standard user can check printer information and start apps.
For information about the functions that each user can use, refer to the "
Troubleshooting Canon Inkjet Cloud Printing Center
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Troubleshooting Canon Inkjet Cloud Printing Center
If the registered app is not in the Apps list
If the information is not updated when you press the Update button
If you do not receive the registration e-mail
Printing starts on its own even if you do not do anything
If you are unable to log in correctly even after entering the correct password in iOS or Mac
If an app cannot be installed
Check the country or region where the printer was purchased.
If the printer is taken outside the country or region where it was purchased, apps cannot be installed.
If the registered app is not in the Apps list
Check the display language of Canon Inkjet Cloud Printing Center.
If the display language is switched to a language that does not support an app, the app will not be displayed in the apps list but will continue to be registered.
If you switch back to the target language of the app, it will be displayed in the apps list and you will be able to start, register, or unregister the app.
If the information is not updated when you press the Update button
Because the Properties screen requires network connection with this product, the information may not be reflected immediately. Please wait awhile, and then try updating the information again.
If the information is still not updated, then check that the product is connected to the Internet.
If you do not receive the registration e-mail
You may have entered a different e-mail address during the user registration of Canon Inkjet Cloud
Printing Center.
Displaying Printer Information
-> IJ Cloud Printing Center setup -> Delete from this service to delete the service registration.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the beginning.
If you cannot print
Check the following if you cannot print.
• Check that the printer is connected to the Internet.
• Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
• If printing does not start even after you wait awhile, first turn off the printer, and then turn it back on again.
If the problem is not resolved, use the printer driver from your computer to perform the print job and check whether the data can be printed normally on the printer.
If you still cannot print, see the troubleshooting page for your model on the Home of the Online Manual.
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Note
• With a wireless LAN connection, after the printer is turned on, it may take several minutes before communication is possible. Check that your printer is connected to the wireless network, and wait a while before you start printing.
• If the printer is not turned on or is not connected to the Internet, and consequently a print job is not processed within 24 hours after it was submitted, the print job is automatically canceled. If this happens, check the printer power and the Internet connection, and then re-submit the print job.
Printing starts on its own even if you do not do anything
A third party may be able to illegally use the Canon Inkjet Cloud Printing Center services.
Displaying Printer Information
-> IJ Cloud Printing Center setup -> Delete from this service to delete the service registration.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the beginning.
If you are unable to log in correctly even after entering the correct password in iOS or Mac
If you are using iOS or Mac and the password contains the ¥ or ₩ symbol, enter a backslash instead. For instructions on entering a backslash, see the OS help.
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Printing from AirPrint Compliant Device
This document explains how to use AirPrint to print wirelessly from your iPad, iPhone and iPod touch to a
Canon printer.
AirPrint enables you to print photos, email, Web pages and documents from your Apple device directly to your printer without installing a driver.
Checking Your Environment
First, check your environment.
• AirPrint Operation Environment
To use AirPrint, you will need one of the following Apple devices running the latest version of iOS:
◦ iPad (all models)
◦ iPhone (3GS or later)
◦ iPod touch (3rd generation or later)
• Network Environment
The Apple device (iPad, iPhone, or iPod touch) and this printer must be connected to the same Wi-Fi network or connected in AP mode.
Note
• If your iPad, iPhone or iPod touch is running the latest version of iOS, you do not need to download and install any drivers or additional software.
Printing with AirPrint
1. Check that this printer is turned on and the Apple device and this printer is connected to the LAN or connected in AP mode.
2. From the app of your Apple device, tap the operation icon to display the menu options.
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3. From the menu options, tap Print.
4. From Printer Options, select the model that you are using.
Important
• Because some app does not support AirPrint, Printer Options may not be displayed. If an app does not let you use printer options, you cannot print from that app.
Note
• The Printer Options differ depending on the app and model you are using.
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5. When printing a file type that has multiple pages, such as a PDF file, click Range and then click All Pages or select the range of pages to be printed.
6. For 1 Copy, click + or - to set the number of required copies.
7. For Duplex Printing, click On to enable duplex printing or click Off to disable the function.
8. Tap the Print.
When you execute printing, the printer prints according to the specified settings.
Paper Size
With AirPrint, the paper size is selected automatically according to the app being used on the Apple device and the region in which AirPrint is used.
When Apple's photo app is used, the default paper size is L size in Japan, and 4"x6" or KG in other countries and regions.
When documents are printed from Apple's Safari app, the default paper size is letter size in the U.S.
region, and A4 in Japan and Europe.
Important
• Your app may support different paper sizes.
Checking the Print Status
During printing, a Print Center icon is displayed in the list of recently used apps, and you can use it to check the print progress.
Press the Home button on the Apple device twice to set the Multitasking mode. Then swipe to the right to display the Print Center icon and a Print Summary.
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Deleting a Print Job
To delete a print job with AirPrint, use one of the following two methods:
• From the printer: Press the RESUME button on the printer to cancel the print job.
• From an Apple device: Press the Home button on the Apple device twice to set the Multitasking mode, and then swipe to the right. Tap the Print Center icon to display a Print Summary. Tap the print job to be canceled, and then tap Cancel Printing.
AirPrint Troubleshooting
If the document does not print, check the following:
1. Check that the printer power is on. If the printer power is on, turn it off and then back on again, and check whether the issue is resolved.
2. Check that the printer is connected by LAN to the same network subnet as the device on which iOS is installed.
3. Check that the printer has enough paper and ink.
If the problem persists, use the printer driver on your computer to execute printing and check whether the document can be printed normally on the printer.
If the document cannot be printed, refer to the Online Manual for your model.
Note
• After you turn on the printer, it may take few minutes before the printer can communicate through a wireless LAN connection. Confirm that the printer is connected to the wireless LAN, and then try printing.
• If Bonjour on the printer is disabled, AirPrint cannot be used. Check the LAN settings on the printer, and enable Bonjour.
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Note
• The windows used in the explanations may differ from those displayed by your Apple device or app.
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Checking Printer Information
You can use your smartphone, tablet, or computer to check the Printer status and execute utility functions from apps such as Canon Inkjet Print Utility and PIXMA Printing Solutions.
You can also use the convenient web services presented by Canon.
1. Selecting Printer Information in an Apps Screen
Note
• You can also enter IPv4 address directly in the web browser to display printer information.
1. Check that the printer has been turned on
2. Load one sheet of A4 size or Letter size plain paper
3. Hold down the RESUME button until the POWER lamp flashes 6 times
4. Release the button
Printing of the network setup information starts. Check the IPv4 address that was printed.
5. Check that the printer is connected to the same Wi-Fi network. Then from your smartphone, tablet device, or computer, open the Web browser, and enter the following URL: http:// <Printer IPv4 address>
For <Printer IPv4 address>, enter the IPv4 address that you checked in the previous procedure. Entries enclosed in brackets are not required.
2. Entering Username and Administrator's Password
From the authentication screen, enter the Username and Password.
Username: ADMIN
Password: See " About the Administrator Password ."
Note
• The Username display may differ depending on your browser.
3. Displaying Printer Information
The top screen for printer information is displayed.
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Printer status
This function displays printer information such as the remaining ink amount, the status, and detailed error information.
You can also connect to the ink purchase site or support page, and use Web Services.
Utilities
This function allows you to set and execute the printer utility functions such as cleaning.
AirPrint settings
This function allows you to specify the Apple AirPrint settings, such as position information.
IJ Cloud Printing Center setup
Allows you to register to IJ Cloud Printing Center or to delete a registration.
Security
Allows you to set the Administrator's password and Operation restrictions for the machine.
Important
• For the initial Password, see "
About the Administrator Password
."
For Security reasons, we recommend that you change the Password to an individual password.
• There are character restrictions for the password, as shown below.
• Up to 32 single-byte alphanumeric characters. (Uppercase and lowercase letters are differentiated.)
Records of use
Displays a record of your printer usage, such as the number of pages printed.
Firmware update
This function allows you to update the firmware and check version information.
Manual (Online)
This function displays the Online Manual.
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Print Easily from a Smartphone or Tablet with PIXMA Printing
Solutions
Use PIXMA Printing Solutions to easily print photos saved on a smartphone or tablet wirelessly.
PIXMA Printing Solutions can be downloaded from App Store and Google Play.
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Printing with Windows RT
When you use Windows RT 8.1 or a later version, printing is easy because you simply connect this printer to the network.
For information about connecting to the network, see the setup URL (http://www.canon.com/ijsetup) for using this product from your computer, smartphone, or tablet device.
When the connection is complete, the Canon Inkjet Print Utility software, which allows you to specify detailed print settings, is downloaded automatically.
By using Canon Inkjet Print Utility, you can check the Printer status and specify detailed print settings. (The available functions will differ depending on your usage environment and connection method.)
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Overview of the Printer
Safety Guide
Regulatory and Safety Information
Main Components and Basic Operations
About the Power Supply of the Printer
Loading Paper
Replacing an Ink Tank
Maintenance
When Printing Becomes Faint or Colors Are Incorrect
Performing Maintenance from a Computer
Changing the Printer Settings
Changing Printer Settings from Your Computer
Initializing the Printer Settings
Disabling the LAN Function of the Printer
Information about Network Connection
Useful Information about Network Connection
About Network Communication
Changing and Confirming Network Settings
Appendix for Network Communication
Tips for Ensuring Optimal Printing Quality
Key Points to Successful Printing
Be Sure to Make Paper Settings after Loading Paper
Key to Enjoying Consistent Printing Quality
Precautions for Safe Transport of the Printer
Legal Limitations on Use of Your Product and Use of Images
Specifications
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Safety Guide
Safety Precautions
Regulatory and Safety Information
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Safety Precautions
Choosing a location
• Do not install the machine in a location that is unstable or subject to excessive vibration.
• Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
To avoid the risk of fire or electric shocks, use the machine under the operating environment specified in the On-screen Manual.
• Do not place the machine on a thick rug or carpet.
• Do not place the machine with its back attached to the wall.
Power supply
• Ensure that the area around the power outlet is kept clear at all times so you can easily unplug the power cord if necessary.
• Never remove the plug by pulling on the cord.
Pulling the cord may damage the power cord, leading to possible fire or electrical shock.
• Do not use an extension lead/cord.
Working around the machine
• Never put your hands or fingers in the machine while it is printing.
• When moving the machine, carry the machine at both ends. In case the machine weighs more than
14 kg, it is recommended to have two people lifting the machine. Accidental dropping of the machine causes injury. For the machine's weight, refer to the On-screen Manual.
• Do not place any object on the machine. Especially do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the machine.
• Do not transport or use the machine on a slant, vertically or upside-down, as the ink may leak and damage the machine.
Working around the machine (For the multifunction printer)
• When loading a thick book on the Platen Glass, do not press hard on the Document Cover. The
Platen Glass may break and cause injury.
Print Heads/ink tanks and FINE Cartridges
• Keep ink tanks out of the reach of children. In case ink* is accidentally licked or swallowed, rinse out mouth or give one or two glasses of water to drink. If irritation or discomfort occurs, obtain medical advice immediately.
* Clear Ink contains nitrate salts (For models containing Clear Ink).
• In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately.
• Never touch the electrical contacts on a Print Head or FINE Cartridges after printing.
The metal parts may be very hot and could cause burns.
• Do not throw ink tanks and FINE Cartridges into fire.
• Do not attempt to disassemble or modify the Print Head, ink tanks, and FINE Cartridges.
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Regulatory and Safety Information
For models containing lithium battery
• Dispose of used batteries according to the local regulations.
• Risk of explosion if battery is replaced by an incorrect type.
Users in the U.S.A.
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10418 (Contains FCC Approved WLAN Module K30357)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment.
FCC ID:AZDK30357
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The equipment complies with FCC radiation exposure limits for at uncontrolled equipment. This equipment should be installed and operated with minimum distance at least 20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter.
Canon U.S.A., Inc.
One Canon Park
Melville, New York 11747
1-800-652-2666
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Users in Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 20cm or more away from person's body (excluding extremities: hands, wrists, feet and ankles).
Pour les usagers résidant au Canada
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Cet équipement est conforme aux limites d'exposition aux rayonnements énoncées pour un environnement non contrôlé et respecte les règles d'exposition aux fréquences radioélectriques (RF)
CNR-102 de l'IC. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus entre le dispositif rayonnant et le corps (à l'exception des extrémités : mains, poignets, pieds et chevilles).
Users in Jordan
This printer contains WLAN Module approved by TRC/LPD/2013/130
Name of WLAN Module : K30357
Only for European Union and EEA (Norway, Iceland and Liechtenstein)
These symbols indicate that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU), the Battery Directive (2006/66/EC) and/or national legislation implementing those Directives. If a chemical symbol is printed beneath the symbol shown above, in accordance with the Battery Directive, this indicates that a heavy metal (Hg = Mercury, Cd = Cadmium,
Pb = Lead) is present in this battery or accumulator at a concentration above an applicable threshold specified in the Battery Directive. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE) and batteries and accumulators. Improper handling of this type of waste could have a possible impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE. Your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about the recycling of this product, please contact your local city office, waste authority, approved scheme or your household waste disposal service or visit www.canoneurope.com/weee, or www.canon-europe.com/battery.
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Korisnici u Srbiji
Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa
WEEE Direktivom (2012/19/EU), Direktivom o baterijama (2006/66/EC) i nacionalnim zakonima. Ukoliko je ispod gore navedenog simbola odštampan hemijski simbol, u skladu sa Direktivom o baterijama, ovaj simbol označava da su u ovoj bateriji ili akumulatoru prisutni teški metali (Hg – živa, Cd – kadmijum, Pb olovo) u koncentracijama koje premašuju prihvatljivi prag naveden u Direktivi o baterijama. Ovaj proizvod treba predati određenom centru za prikupljanje, npr. po principu „jedan-za-jedan“ kada kupujete sličan novi proizvod, ili ovlašćenom centru za prikupljanje za reciklažu istrošene električne i elektronske opreme
(EEE), baterija i akumulatora. Nepravilno rukovanje ovom vrstom otpada može imati negativne posledice po životnu sredinu i ljudsko zdravlje usled potencijalno opasnih materijala koji se uglavnom vezuju za
EEE. Vaša saradnja na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Više informacija o tome kako možete da reciklirate ovaj proizvod potražite od lokalnih gradskih vlasti, komunalne službe, odobrenog plana reciklaže ili servisa za odlaganje kućnog otpada, ili posetite stranicu www.canon-europe.com/weee, ili www.canon-europe.com/battery.
Environmental Information
Reducing your environmental impact while saving money
Power Consumption and Activation Time
The amount of electricity a device consumes depends on the way the device is used. This product is designed and set in a way to allow you to reduce your electricity costs. After the last print it switches to
Ready Mode. In this mode it can print again immediately if required. If the product is not used for a time, the device switches to its Power Save Mode. The devices consume less power (Watt) in these modes.
If you wish to set a longer Activation Time or would like to completely deactivate the Power Save Mode, please consider that this device may then only switch to a lower energy level after a longer period of time or not at all.
Canon does not recommend extending the Activation Times from the optimum ones set as default.
Energy Star ®
The Energy Star ® programme is a voluntary scheme to promote the development and purchase of energy efficient models, which help to minimise environmental impact.
Products which meet the stringent requirements of the Energy Star ® programme for both environmental benefits and the amount of energy consumption will carry the Energy Star ® logo accordingly.
Paper types
This product can be used to print on both recycled and virgin paper (certified to an environmental stewardship scheme), which complies with EN12281 or a similar quality standard. In addition it can support printing on media down to a weight of 64g/m 2 , lighter paper means less resources used and a lower environmental footprint for your printing needs.
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RMC
Regulatory Model Code (RMC) is for identification and proof that the product complies with the regulations. Please note that RMC is different from the marketing model number of the product.
85
Main Components and Basic Operations
Main Components
About the Power Supply of the Printer
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Main Components
Front View
Rear View
Inside View
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Front View
(1) top cover
Open to replace an ink tank or remove jammed paper inside the printer.
(2) feed slot cover
Prevents anything from falling into the feed slot.
Open it to slide the paper guides, and close it before printing.
(3) paper support
Open to load paper in the rear tray.
(4) rear tray
Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
Loading Paper in the Rear Tray
(5) paper guides
Align with both sides of the paper stack.
(6) disc tray guide
Attach the disc tray here. Use when printing onto a printable disc. Keep closed for normal operation.
(7) paper output tray
Printed paper is ejected. Open it before printing.
(8) output tray extension
Pull out to support ejected paper.
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* All buttons and lamps are shown lit in the above figure for explanatory purposes.
(9) POWER lamp
Lights after flashing when the power is turned on.
Note
• You can check the status of the printer by the POWER and Alarm lamps.
• POWER lamp is off: The power is off.
• POWER lamp lights: The printer is ready to print.
• POWER lamp flashes: The printer is getting ready to print, or printing is in progress.
• Alarm lamp flashes: An error has occurred and the printer is not ready to print.
• POWER lamp flashes and Alarm lamp flashes alternately: An error that requires contacting the service center may have occurred.
(10) ON button
Turns the power on or off.
Turning the Printer On and Off
(11) Alarm lamp
Lights or flashes when an error occurs.
(12) RESUME/CANCEL button
Cancels a print job in progress. You can press this button to release from printer error status and resume printing, after the printer problem is resolved.
(13) Wi-Fi button/Wi-Fi lamp
Hold down to automatically set up the wireless LAN connection.
Lights or flashes to indicate the wireless LAN status.
Lights:
Wireless LAN connection is enabled.
Flashes:
Printing over wireless LAN. Also flashes while configuring the wireless LAN connection.
(14) direct print port
Connect a PictBridge compliant device such as a digital camera to print directly.
Warning
• Do not connect any equipment other than PictBridge compliant devices to the direct print port of the printer. This may cause fire, electric shock, or damage to the printer.
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Important
• Do not touch the metal casing.
• Do not use the USB cable longer than 10 feet (3 meters) to connect any PictBridge compliant device to the printer since it may affect the operation of other peripheral devices.
(15) disc tray storage compartment
The disc tray supplied with the printer can be stored here.
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Rear View
(1) paper guides
Align with both sides of the paper stack.
(2) paper support
Open and pull out to load paper in the manual feed tray.
(3) manual feed tray
Load a sheet of large size paper, such as 14" x 17" (36 x 43 cm) paper, or thick paper.
Loading Paper in the Manual Feed Tray
(4) Paper Jam Clearing button
Press this button when removing paper jammed in the manual feed tray.
(5) power cord connector
Plug in the supplied power cord.
(6) USB port
Plug in the USB cable to connect the printer with a computer.
(7) wired LAN connector
Plug in the LAN cable to connect the printer to a LAN.
Important
• Do not touch the metal casing.
• Do not plug in or unplug the USB cable or LAN cable while printing.
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Inside View
(1) print head holder
Install the print head here.
(2) ink lamps
Lights or flashes to indicate the ink tank status.
Checking the Ink Status with the Ink Lamps
(3) print head lock lever
Locks the print head into place.
Important
• Do not raise this lever after installing the print head.
Note
• For details on replacing an ink tank, see Replacing an Ink Tank
.
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About the Power Supply of the Printer
Confirming that the Power Is On
Turning the Printer On and Off
Notice for the Power Plug/Power Cord
Notice for Unplugging the Power Cord
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Confirming that the Power Is On
The POWER lamp is lit when the printer is turned on.
Note
• It may take a while for the printer to start printing immediately after you turn on the printer.
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Turning the Printer On and Off
Turning on the printer
1. Press the ON button to turn on the printer.
The POWER lamp flashes and then remains lit.
Confirming that the Power Is On
Note
• It may take a while for the printer to start printing immediately after you turn on the printer.
• When the power is turned on, the printer may start mixing the ink to maintain optimal ink quality
(about 30 seconds to 3 minutes).
Ink is mixed at fixed intervals.
• If the Alarm lamp flashes, see If an Error Occurs
.
• You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or network. This feature is set to off by default.
Turning off the printer
1. Press the ON button to turn off the printer.
When the POWER lamp stops flashing, the printer is turned off.
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Important
• When you unplug the power cord after turning off the printer, be sure to confirm that the
POWER lamp is off.
Note
• You can set the printer to automatically turn off when no print jobs are sent to the printer for a certain interval. This is the default setting.
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Notice for the Power Plug/Power Cord
Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below.
• The power plug/power cord is hot.
• The power plug/power cord is rusty.
• The power plug/power cord is bent.
• The power plug/power cord is worn.
• The power plug/power cord is split.
Caution
• If you find anything unusual with the power plug/power cord described above,
and call for service. Using the printer with one of the unusual conditions above may cause a fire or an electric shock.
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Notice for Unplugging the Power Cord
To unplug the power cord, follow the procedure below.
Important
• When you unplug the power cord, press the ON button, then confirm that the POWER lamp is off.
Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
1. Press the ON button to turn the printer off.
2. Confirm that the POWER lamp is off.
3. Unplug the power cord.
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The specification of the power cord differs depending on the country or region of use.
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Loading Paper
Loading Paper
Placing a Printable Disc
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Loading Paper
Paper Sources to Load Paper
Loading Paper in the Rear Tray
Loading Paper in the Manual Feed Tray
Media Types You Can Use
Media Types You Cannot Use
Handling Paper
Before Printing on Art Paper
Printing Area
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Paper Sources to Load Paper
The printer has two paper sources for feeding paper, the rear tray and manual feed tray.
The paper source used depends on the page size and media type.
Note
• When printing, select the correct page size, media type, and paper source. If you select the wrong page size or media type, the printer may not print with the proper print quality.
For details on how to load paper in each paper source, see below.
Loading Paper in the Rear Tray
Loading Paper in the Manual Feed Tray
Loading Two or More Sheets of Paper in the rear tray
When printing on paper from the sizes 4" x 6" (10 x 15 cm) to 10" x 12" (25 x 30 cm) or A3+, load them in the rear tray. Two or more sheets of the same size and media type can be loaded at a time, allowing you to print continuously. (Some page sizes or media types can be loaded only one sheet at a time.)
Select a page size, media type, paper source, etc. in the printer driver setting when printing.
Loading One Sheet of Large Size Paper or Thick Paper in the manual feed tray
When printing on large size paper such as 14" x 17" (36 x 43 cm) paper, or thick paper such as art paper, load it in the manual feed tray.
Select a page size, media type, paper source, etc. in the printer driver setting when printing.
The manual feed tray does not accept plain paper. When printing on plain paper, load it in the rear tray.
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Loading Paper in the Rear Tray
You can load A3+, A3, B4, A4, B5, A5, Letter, Legal, 11" x 17" (279.4 x 431.8 mm), 4" x 6" (10 x 15 cm), 5" x
7" (13 x 18 cm), 8" x 10" (20 x 25 cm), and 10" x 12" (25 x 30 cm) sizes of paper in the rear tray.
Important
• If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams.
Note
• We recommend Canon genuine photo paper for printing photos.
For details on the Canon genuine paper, see
.
• You can use general copy paper.
For the page size and paper weight you can use for this printer, see
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Note
• Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.
• If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.
Smudged/Printed Surface Is Scratched
.
• When using Photo Paper Plus Semi-gloss SG-201, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.
2. Open the paper support (A) of the rear tray.
3. Open the paper output tray (B) gently.
Important
• If the disc tray guide (C) is open, be sure to close it.
4. Pull out the output tray extension (D).
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5. Open the feed slot cover.
6. Slide the paper guides (E) to open them, and load the paper in the center of the rear tray
WITH THE PRINT SIDE FACING YOU.
7. Slide the paper guides (E) to align them with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
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Important
• Always load paper in the portrait orientation (F). Loading paper in the landscape orientation (G) can cause paper jams.
Note
• Do not load sheets of paper higher than the load limit mark (H).
• The raised parts (I) on the paper guides retract depending on the size of the loaded paper. Do not push these parts down with your finger.
8. Close the feed slot cover gently.
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Important
• If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
Note
• When printing, select the rear tray for the paper source and the size and type of the loaded paper on the print settings screen of the printer driver.
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Loading Paper in the Manual Feed Tray
You can load A3+, A3, B4, A4, Letter, Legal, 11" x 17" (279.4 x 431.8 mm), 8" x 10" (20 x 25 cm), 10" x 12"
(25 x 30 cm), and 14" x 17" (36 x 43 cm) sizes of paper in the manual feed tray.
Note
• We recommend Canon genuine photo paper for printing photos.
For details on the Canon genuine paper, see
.
• The manual feed tray does not accept plain paper. When printing on plain paper, load it in the rear tray.
• When printing on paper other than 14" x 17" (36 x 43 cm) size from a PictBridge compliant device, load paper in the rear tray.
Printing from a Digital Camera
1. Prepare paper.
If paper is curled, flatten it.
Note
• If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.
Smudged/Printed Surface Is Scratched
.
• When using Photo Paper Plus Semi-gloss SG-201, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.
2. Open the paper support (A) of the manual feed tray, and pull it out.
3. Open the paper output tray (B) gently.
Important
• If the disc tray guide (C) is open, be sure to close it.
4. Pull out the output tray extension (D).
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5. Slide the paper guides (E) to open them, and load ONLY ONE SHEET OF PAPER in the center of the manual feed tray WITH THE PRINT SIDE FACING YOU.
6. Slide the paper guides (E) to align them with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Important
• Always load paper in the portrait orientation (F). Loading paper in the landscape orientation (G) can cause paper jams.
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7. Check if the paper is set properly in the manual feed tray.
Make sure that the paper is set firmly against the bottom of the manual feed tray and against the paper guides by slightly jiggling the paper up and down.
Note
• When printing, select the manual feed tray for the paper source and the size and type of the loaded paper on the print settings screen of the printer driver.
• To continue printing from the manual feed tray, wait until printing is complete, then load the next sheet.
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Media Types You Can Use
To get the best printing result, choose paper suitable for printing. Canon provides various types of paper suitable for documents as well as paper suitable for photos or illustrations. We recommend the use of
Canon genuine paper for printing your important photos.
Media Types
Commercially available papers
• Plain Paper (including recycled paper)
Canon genuine papers
The Model Number of Canon genuine paper is shown in brackets. Refer to the instruction manual supplied with the paper for detailed information on the printable side and notes on handling paper. For information on the page sizes available for each Canon genuine paper, access our website.
Note
• You may not be able to purchase some Canon genuine papers depending on the country or region of purchase. Paper is not sold in the US by Model Number. Purchase paper by name.
Paper for printing photos:
• Photo Paper Pro Platinum <PT-101>
• Photo Paper Plus Glossy II <PP-201>
• Photo Paper Pro Luster <LU-101>
• Photo Paper Plus Semi-gloss <SG-201>
• Matte Photo Paper <MP-101> *1
• Fine Art Paper "Museum Etching" <FA-ME1>
• Photo Paper Pro Premium Matte <PM-101>
*1 Printing to this paper from a digital camera is not supported.
*2 You cannot print in the top and bottom 1.18 inch (30 mm) margins of the paper (in the printing direction). For details on the printing area, see
When using art paper, see
.
Paper Settings on the Printer Driver
Note
• You can print onto a printable disc using the disc tray supplied with the printer.
• When printing photos saved on a PictBridge compliant device, you must specify the page size and media type.
Printing from a Digital Camera
• You can use non-Canon genuine art paper. For details, access our website.
You cannot print in the top and bottom 1.18 inch (30 mm) margins of the paper (in the printing direction).
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Page Sizes
You can use the following page sizes.
Note
• You can load the page sizes as follows.
• rear tray: A3+, A3, B4, A4, B5, A5, Letter, Legal, 11" x 17" (279.4 x 431.8 mm), 4" x 6" (10 x 15 cm), 5" x 7" (13 x 18 cm), 8" x 10" (20 x 25 cm), and 10" x 12" (25 x 30 cm)
• manual feed tray: A3+, A3, B4, A4, Letter, Legal, 11" x 17" (279.4 x 431.8 mm), 8" x 10" (20 x 25 cm), 10" x 12" (25 x 30 cm), and 14" x 17" (36 x 43 cm)
• Printing on the following page sizes from a digital camera is not supported.
• B4, B5, A5, Legal, 11" x 17" (279.4 x 431.8 mm), 10" x 12" (25 x 30 cm), and 14" x 17" (36 x 43 cm)
Standard sizes:
• Letter
• Legal
• 11" x 17" (279.4 x 431.8 mm)
• A5
• A4
• A3
• A3+
• B5
• B4
• 4" x 6" (10 x 15 cm)
• 5" x 7" (13 x 18 cm)
• 8" x 10" (20 x 25 cm)
• 10" x 12" (25 x 30 cm)
• 14" x 17" (36 x 43 cm)
Non-standard sizes:
You can print on non-standard size paper within the following ranges.
• rear tray
- Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm)
- Maximum size: 12.95 x 26.61 inches (329.0 x 676.0 mm)
• manual feed tray
- Minimum size: 8.00 x 10.00 inches (203.2 x 254.0 mm)
- Maximum size: 14.00 x 23.00 inches (355.6 x 584.2 mm)
Paper Weight / Thickness
You can use paper in the following weight/thickness ranges.
• rear tray: From 17 to 28 lb (64 to 105 g /m 2 ) (plain paper except for Canon genuine paper)
* You can use non-Canon genuine specialty paper that is up to 53 lb (200 g /m 2 ).
Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the printer.
• manual feed tray: From 4 to 23.6 mil (0.1 to 0.6 mm) (up to 93 lb (350 g /m 2 ))
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Do not use paper thicker or heavier than this, as it could jam in the printer.
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Paper Load Limit
Commercially Available Papers
Media Name
Plain Paper (including recycled paper)
Rear Tray Manual Feed Tray
Approx. 150 sheets
(14" x 17" (36 x 43 cm) is not available.)
N/A
Paper Output Tray
Approx. 50 sheets
Canon Genuine Papers
Note
• We recommend that you remove the previously printed sheet from the paper output tray before continuously printing to avoid blurs and discoloration.
Paper for printing photos:
Media Name <Model No.>
Photo Paper Pro Platinum <PT-101>
Photo Paper Plus Glossy II <PP-201>
Photo Paper Pro Luster <LU-101>
Photo Paper Plus Semi-gloss <SG-201>
Matte Photo Paper <MP-101>
Fine Art Paper "Museum Etching" <FA-ME1>
Photo Paper Pro Premium Matte <PM-101>
Rear Tray
1 sheet: A3+
10 sheets: A3, A4, Letter, and 8" x 10" (20 x 25 cm)
20 sheets: 4" x 6" (10 x 15 cm)
Manual Feed Tray
1 sheet: A3+, A3, A4,
Letter, and 8" x 10" (20 x 25 cm)
1 sheet: A3+
10 sheets: A3, A4, Letter, 5" x 7" (13 x 18 cm), and 8" x
10" (20 x 25 cm)
20 sheets: 4" x 6" (10 x 15 cm)
1 sheet: A3+, A3, A4,
Letter, and 8" x 10" (20 x 25 cm)
1 sheet: A3+
10 sheets: A3, A4, and Letter
1 sheet: A3+, A3, A4, and Letter
1 sheet: A3+
10 sheets: A3, A4, Letter, 5" x 7" (13 x 18 cm), and 8" x
10" (20 x 25 cm)
20 sheets: 4" x 6" (10 x 15 cm)
1 sheet: A3+, A3, A4,
Letter, and 8" x 10" (20 x 25 cm)
1 sheet: A3+
10 sheets: A3, A4, and Letter
1 sheet: A3+, A3, A4, and Letter
20 sheets: 4" x 6" (10 x 15 cm)
1 sheet
1 sheet
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*1 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature or humidity). In such cases, reduce the number of paper you load at a time to less than half.
*2 Feeding paper from the manual feed tray can damage the printer. Always load in the rear tray.
*3 When loading paper in stacks, the print side may become marked as it is fed or paper may not feed properly. In this case, load one sheet at a time.
*4 Feeding paper from the rear tray can damage the printer. Always load in the manual feed tray.
Note
• When using non-Canon art paper, load one sheet at a time in the rear tray or manual feed tray.
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Media Types You Cannot Use
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
• Folded, curled, or wrinkled paper
• Damp paper
• Paper that is too thin rear tray: Less than 17 lb (64 g /m 2 ) manual feed tray: Less than 4 mil (0.1 mm)
• Paper that is too thick rear tray: More than 28 lb (105 g /m 2 ) (plain paper except for Canon genuine paper) manual feed tray: More than 23.6 mil (0.6 mm) in thickness or more than 93 lb (350 g /m 2 ) in weight
• Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)
• Picture postcards
• Postcards affixed with photos or stickers
• Envelopes
• Any type of paper with holes
• Paper that is not rectangular
• Paper bound with staples or glue
• Paper with adhesives
• Paper decorated with glitter, etc.
• Do not use the following types of Canon genuine paper.
- Glossy Photo Paper "Everyday Use" <GP-501/GP-601>
- Photo Paper Glossy <GP-601>
- High Resolution Paper <HR-101N>
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Handling Paper
• Be careful not to rub or scratch the surfaces of any types of paper when handling.
• Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
• Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling. Due to the nature of the pigment ink, the ink on the printed surface may be removed when being rubbed or scratched.
• Take out only the necessary number of paper from the package, just before printing.
• To avoid curling, when you do not print, put unused paper back into the package and keep it on a level surface. And also, store it avoiding heat, humidity, and direct sunlight.
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Before Printing on Art Paper
When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing.
You will need a soft hair brush (or similar brush used to clean office automation equipment).
The wider the brush, the more effective it will be.
OK - soft brush made from material such as polypropylene, polyethylene, horse hair or goat hair.
Important
• Be sure not to use brushes as shown below. The printing surface may be damaged.
Not OK - brush made from hard material, cloth or washcloth, sticky and abrasive materials.
Paper dust removal procedure:
1. Check that the brush is not wet and free from dust or dirt.
2. Brush the overall printing surface carefully in one direction.
Important
• Be sure to brush all the way across the paper; do not start brushing at the middle or stop halfway.
• Be careful not to touch the printing surface as much as possible.
3. To complete the removal of paper dust, brush the paper in the other direction from top to bottom.
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119
Printing Area
Printing Area
Other Sizes than Letter or Legal
Letter, Legal
Sizes for Art Paper
Printable Discs
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Printing Area
To ensure the best print quality, the printer allows a margin along each edge of media. The actual printable area will be the area inside these margins.
Recommended printing area : Canon recommends that you print within this area.
Printable area : The area where it is possible to print. However, printing in this area can affect the print quality or the paper feed precision.
Note
• By selecting Borderless Printing option, you can make prints with no margins.
• When performing Borderless Printing, slight cropping may occur at the edges since the printed image is enlarged to fill the whole page.
• For Borderless Printing, use the following paper:
• Photo Paper Pro Platinum <PT-101>
• Photo Paper Plus Glossy II <PP-201>
• Photo Paper Pro Luster <LU-101>
• Photo Paper Plus Semi-gloss <SG-201>
• Matte Photo Paper <MP-101>
Performing Borderless Printing on any other type of paper may substantially reduce printing quality and/or result in printouts with altered color hues.
• Borderless Printing is not available for legal, 11" x 17" (279.4 x 431.8 mm), A5, B5, or B4 sized paper, plain paper, or art paper.
• Depending on the type of paper, Borderless Printing may reduce the print quality at the top and bottom edges of the paper or cause these parts to become smudged.
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Other Sizes than Letter or Legal
Size
A5
A4
A3
A3+
B5
B4
4" x 6" (10 x 15 cm)
5" x 7" (13 x 18 cm)
8" x 10" (20 x 25 cm)
10" x 12" (25 x 30 cm)
11" x 17" (279.4 x 431.8 mm)
14" x 17" (36 x 43 cm)
Printable Area (width x height)
5.56 x 7.95 inches (141.2 x 202.0 mm)
8.00 x 11.38 inches (203.2 x 289.0 mm)
11.43 x 16.22 inches (290.2 x 412.0 mm)
12.69 x 18.70 inches (322.2 x 475.0 mm)
6.90 x 9.80 inches (175.2 x 249.0 mm)
9.85 x 14.02 inches (250.2 x 356.0 mm)
3.73 x 5.69 inches (94.8 x 144.4 mm)
4.73 x 6.69 inches (120.2 x 169.8 mm)
7.73 x 9.69 inches (196.4 x 246.0 mm)
9.73 x 11.69 inches (247.2 x 296.8 mm)
10.73 x 16.69 inches (272.6 x 423.8 mm)
13.73 x 16.69 inches (348.8 x 423.8 mm)
Recommended printing area
A: 1.46 inches (37.0 mm)
B: 1.46 inches (37.0 mm)
Printable area
C: 0.12 inch (3.0 mm)
D: 0.20 inch (5.0 mm)
E: 0.13 inch (3.4 mm)
F: 0.13 inch (3.4 mm)
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Letter, Legal
Letter
Legal
Size Printable Area (width x height)
8.00 x 10.69 inches (203.2 x 271.4 mm)
8.00 x 13.69 inches (203.2 x 347.6 mm)
Recommended printing area
A: 1.46 inches (37.0 mm)
B: 1.46 inches (37.0 mm)
Printable area
C: 0.12 inch (3.0 mm)
D: 0.20 inch (5.0 mm)
E: 0.25 inch (6.4 mm)
F: 0.25 inch (6.3 mm)
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Sizes for Art Paper
A limit is set to prevent printing along a 1.18 inch (30 mm) margin on the top and bottom edges when a page size for art paper is selected in the printer driver. We recommend checking the printing area in the preview screen before printing.
A4/A3/A3+/11" x 17" (279.4 x 431.8 mm)
Size
A4 (art paper, 1.18 inch (30.0 mm) margin)
A3 (art paper, 1.18 inch (30.0 mm) margin)
A3+ (art paper, 1.18 inch (30.0 mm) margin)
11" x 17" (279.4 x 431.8 mm) (art paper, 1.18 inch (30.0
mm) margin)
Recommended Printing Area (width x height)
8.00 x 9.33 inches (203.2 x 237.0 mm)
11.43 x 14.17 inches (290.2 x 360.0 mm)
12.69 x 16.65 inches (322.2 x 423.0 mm)
10.73 x 14.64 inches (272.6 x 371.8 mm)
Recommended printing area
A: 1.18 inches (30.0 mm)
B: 1.18 inches (30.0 mm)
C: 0.13 inch (3.4 mm)
D: 0.13 inch (3.4 mm)
Letter
Size
Letter (art paper, 1.18 inch (30.0 mm) margin)
Recommended Printing Area (width x height)
8.00 x 8.64 inches (203.2 x 219.4 mm)
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Recommended printing area
A: 1.18 inches (30.0 mm)
B: 1.18 inches (30.0 mm)
C: 0.25 inch (6.4 mm)
D: 0.25 inch (6.3 mm)
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Printable Discs
The printing area of the printable disc is from 0.67 inch (17 mm) of the internal diameter to 0.04 inch (1 mm) from the external diameter of the printing surface.
Recommended printing area
A: 0.67 inch (17.0 mm)
B: 0.04 inch (1.0 mm)
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Placing a Printable Disc
Cautions When Printing on a Printable Disc
Before Placing a Printable Disc
Placing a Printable Disc
Removing a Printable Disc
127
Cautions When Printing on a Printable Disc
• Be sure to use the disc tray supplied with this printer. It has a "K" on the upper side.
• Do not print on printable discs that are not compatible with inkjet printing. The ink will not dry and may cause problems with the disc itself or devices which the disc is loaded onto.
• Do not print on the printable discs' recording surface. Doing so will make data recorded on discs unreadable.
• Hold the printable discs by their edges. Do not touch either the label surface (printing surface) or recording surface.
• Remove any dirt from the disc tray before placing printable discs on the disc tray. Loading discs in a dirty disc tray may scratch the recording surface of the discs.
• After printing, allow the printing surface of the disc to dry naturally. Do not use hairdryers or expose the disc to direct sunlight to dry the ink. Do not touch the printing surface until the ink has dried.
• Do not attach the disc tray while the printer is in operation.
• Do not remove the disc tray while printing on printable discs. Doing so may damage the printer, the disc tray, or the disc.
• Do not get dirt or scratches on the reflectors of the disc tray. The printer may not be able to recognize loading of the printable disc, or printing may become misaligned. If the reflectors on the disc tray become dirty, wipe the reflector clean with a soft and dry cloth, taking care not to scratch the plate.
• The disc tray may become dirty if software other than My Image Garden is used.
• Always close the disc tray guide after printing on printable discs.
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Before Placing a Printable Disc
The following items are needed to print onto the printable disc:
• disc tray (supplied with the printer)
* Use the disc tray with "K" on the surface.
The disc tray may be stored in the disc tray storage compartment in the bottom center of the printer.
• 4.72 inches (12 cm) printable disc
Obtain a printable disc with a label surface compatible with inkjet printing.
Note
• A "printable disc" differs from regular disc (BD/DVD/CD, etc.) in that its label surface has been specially processed to be printed on by an inkjet printer.
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Placing a Printable Disc
To print onto a printable disc, place it on the disc tray supplied with the printer, then insert it into the printer.
Important
• Do not attach the disc tray until the message asking you to load the printable disc is displayed. Doing so can damage the printer.
• Remove any paper in the manual feed tray.
1. Open the paper output tray (A) gently.
2. When the message asking you to load the printable disc is displayed, open the disc tray guide (B).
3. Place the printable disc with the printable surface facing up.
Important
• Make sure that there is no dirt on the disc tray before placing a printable disc on the disc tray.
• When placing a printable disc on the disc tray, do not touch the printing surface of the disc or the reflectors (C) on the disc tray.
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4. Place the disc tray on the disc tray guide.
Important
• Do not attach the disc tray while the printer is operating (the POWER lamp is flashing).
Note
• The disc tray may be ejected during preparation by the printer for printing. Wait until the POWER lamp stays lit after flashing, then follow the on-screen instructions to attach the disc tray.
5. Insert the disc tray straight until the arrow ( ) on the disc tray guide is almost aligned with the arrow ( ) on the disc tray.
Important
• Do not insert the disc tray beyond the arrow ( ) on the disc tray guide.
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Removing a Printable Disc
1. Pull out the disc tray.
2. Close the disc tray guide.
Important
• If the disc tray guide is opened, you cannot print on paper as it will not feed properly. Make sure that the disc tray guide is closed.
3. Remove the printable disc from the disc tray.
Important
• Do not touch the printing surface when removing the disc from the disc tray.
Note
• Dry the printing surface sufficiently before removing the disc. If you see printing on the disc tray or the transparent parts on inner or outer diameter of the printable disc, wipe them off after the printing surface has dried.
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Storing the disc tray
When not using the disc tray, insert it straight into the disc tray storage compartment in the bottom center of the printer.
Important
• If the disc tray is bent, it may become unusable. Always keep it on a flat place.
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Replacing an Ink Tank
Replacing an Ink Tank
Checking the Ink Status
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Replacing an Ink Tank
When remaining ink cautions or errors occur, the Alarm lamp will flash to inform you of the error. Count the number of flashes and take appropriate action.
Important
• Prepare a new ink tank before you start replacing one.
• Replace the ink tank quickly so as not to leave the printer without an ink tank.
• The printer may be damaged if it is left without an ink tank, causing a problem such as clogging due to dried ink.
Note
• For precautionary notes on handling ink tanks, see
.
Replacing Procedure
When you need to replace an ink tank, follow the procedure below.
1. Make sure that the power is turned on, and open the paper output tray gently.
2. Open the top cover, then press the RESUME/CANCEL button.
The print head holder (A) moves to the replacement position.
Caution
• Do not hold the print head holder to stop or move it forcibly. Do not touch the print head holder until it stops completely.
Important
• Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction.
• Do not touch the metallic parts or other parts inside the printer.
• If more than 10 minutes elapse after the RESUME/CANCEL button is pressed, the print head holder moves to the right. In this case, close and reopen the top cover, then press the
RESUME/CANCEL button.
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3. Take a new ink tank out of its package.
Important
• Handle an ink tank carefully. Do not drop or apply excessive pressure to it.
4. Remove the orange protective cap (B) from the bottom of the ink tank as indicated in the figure below.
Important
• Do not push the sides of the ink tank. If you push the sides of the ink tank, ink may splash.
• Do not touch the inside of the protective cap (B) or the open ink port (C). The ink may stain your hands if you touch them.
• Do not reattach the protective cap (B) once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
5. Remove the ink tank with the lamp flashing fast.
Push the tab (D) and lift the ink tank to remove.
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Important
• Do not touch other parts besides the ink tanks.
• Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
• Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
Note
• Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
• For details on ink lamp flashing speed, see
Checking the Ink Status with the Ink Lamps .
6. Insert the front end of the ink tank into the print head at a slant.
Make sure that the position of the ink tank matches the label.
7. Press on the top of the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up.
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Important
• You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
• You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.
8. Close the top cover.
The printer will automatically start mixing the ink. Wait until the POWER lamp stays lit after flashing and the printer stops making operating noise (it takes up to about 2 minutes or less).
Note
• If the Alarm lamp still flashes after the top cover is closed, take appropriate action.
• When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. While cleaning is in progress, the POWER lamp is flashing.
• If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar
symptoms, align the print head
.
Notes on ink tanks
Important
• Use a new ink tank for replacement. Installing a used ink tank may cause the nozzles to clog.
Furthermore, with such an ink tank, the printer will not be able to inform you when to replace the ink tank properly.
• Once an ink tank has been installed, do not remove it from the printer and leave it out in the open.
This will cause the ink tank to dry out, and the printer may not operate properly when it is reinstalled.
To maintain optimal printing quality, use an ink tank within six months of first use.
Note
• Color ink may be consumed even when printing a black-and-white document or when black-andwhite printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer.
When an ink tank is out of ink, replace it immediately with a new one.
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Checking the Ink Status
Checking the Ink Status with the Ink Lamps
You can also check the ink status on the computer screen.
Checking the Ink Status from Your Computer
139
Checking the Ink Status with the Ink Lamps
1. Make sure that the power is turned on, and open the paper output tray gently.
2. Open the top cover, then press the RESUME/CANCEL button.
3. Check the ink lamp.
Close the top cover after checking the ink lamp status.
• The ink lamp is on.
The ink tank is correctly installed.
• The ink lamp is flashing.
Flashing slowly (at around 3-second intervals)
...... Repeats
Ink tank is running low. Prepare a new ink tank.
Note
• When printing on A3 size or larger paper, ink may run out during printing. This may cause blurred print results or horizontal white streaks.
Flashing fast (at around 1-second intervals)
...... Repeats
- The ink tank is installed in the wrong position.
Or
- Printer detected ink out condition.
Make sure that the ink tank is installed in the correct position as indicated by the label on the print head holder. If the position is correct but the lamp flashes, there has been an error and the printer cannot print. Check the Alarm lamp on the printer.
• The ink lamp is off.
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The ink tank is not installed properly or the function for detecting the remaining ink level is disabled. If the ink tank is not firmly in place, make sure that the orange protective cap has been removed from the bottom of the ink tank, then press on the top of the ink tank until the ink tank clicks into place.
If the ink lamp is still off after reinstalling the ink tank, there has been an error and the printer cannot print. Check the Alarm lamp on the printer.
Note
• You can also check the ink status on the computer screen.
Checking the Ink Status from Your Computer
141
Maintenance
When Printing Becomes Faint or Colors Are Incorrect
Performing Maintenance from a Computer
Cleaning the Printer
142
When Printing Becomes Faint or Colors Are Incorrect
Maintenance Procedure
Printing the Nozzle Check Pattern
Examining the Nozzle Check Pattern
Cleaning the Print Head
Aligning the Print Head
143
Maintenance Procedure
If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below.
Important
• Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank.
Note
• Open the top cover and make sure that the lamp on the ink tank is lit. If the lamp is flashing or off, take appropriate action.
Checking the Ink Status with the Ink Lamps
• If print results are uneven, the ink quality maintenance with the printer driver may improve print quality.
• Increasing the print quality in the printer driver settings may improve the print result.
Changing the Print Quality and Correcting Image Data
When the Print Results Are Blurred or Uneven:
Step1
Print the nozzle check pattern.
From the printer
Printing the Nozzle Check Pattern
From the computer
Use Your Computer to Print a Nozzle Check Pattern
Step2
Examine the nozzle check pattern
.
If there are horizontal streaks in the pattern:
Step3
Clean the print head.
From the printer
From the computer
Cleaning the Print Heads from Your Computer
After cleaning the print head, print and examine the nozzle check pattern: Step1
If the problem is not resolved after performing from step 1 to step 3 twice:
Step4
Clean the print head deeply.
From the computer
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Cleaning the Print Heads from Your Computer
Note
• When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved, the print head may be damaged. Contact the service center.
When the Print Results Are Not Even such as the Ruled Lines Are
Misaligned:
Step
Align the print head.
From the printer
From the computer
Aligning the Print Head Position from Your Computer
145
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.
Note
whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper
1. Make sure that the power is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the rear tray.
Important
• The manual feed tray is not available for the nozzle check pattern print procedure. Be sure to load paper in the rear tray.
3. Open the paper output tray gently, then pull out the output tray extension.
Important
• If the disc tray guide is open, be sure to close it.
4. Hold down the RESUME/CANCEL button until the POWER lamp flashes twice, then release it immediately.
The nozzle check pattern will be printed.
Do not perform any other operations until the printer completes the printing of the nozzle check pattern.
5.
Examine the nozzle check pattern
.
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Examining the Nozzle Check Pattern
Examine the nozzle check pattern, and clean the print head if necessary.
1. Check if there are horizontal streaks in the pattern (A) and pattern (B).
C: Number of sheets printed so far
If there are horizontal streaks in the pattern A:
Cleaning the nozzles of the ink group 1 (PC, Y, M, R, or PM) is required.
Select the ink group to clean using the computer.
Cleaning the Print Heads from Your Computer
D: Good
E: Bad (horizontal streaks are present)
If there are horizontal streaks in the pattern B:
Cleaning the nozzles of the ink group 2 (GY, PBK, C, CO, or MBK) is required.
Select the ink group to clean using the computer.
Cleaning the Print Heads from Your Computer
Note
• Because CO ink is colorless, its pattern is printed over the MBK ink pattern. Check for horizontal streaks (F) in the dark gray bands of the pattern.
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If there are horizontal streaks in both the pattern A and pattern B:
Cleaning the nozzles of all ink colors is required.
From the printer
From the computer
Cleaning the Print Heads from Your Computer
Note
• The total number of sheets printed so far is shown in increments of 50 sheets on the printout of the nozzle check pattern.
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Cleaning the Print Head
Clean the print head if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.
Note
• You can also clean the print head using the computer. When using the computer, select the ink group to clean, then start cleaning.
Cleaning the Print Heads from Your Computer
• When cleaning the print head using the button on the printer, the nozzles of all ink colors are cleaned.
1. Make sure that the power is turned on.
2. Hold down the RESUME/CANCEL button until the POWER lamp flashes once, then release it immediately.
The printer starts cleaning the print head.
The cleaning will be complete when the POWER lamp lights after flashing.
Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 2 to 3 minutes.
3. Check the print head condition.
Print the nozzle check pattern to check the print head condition.
Note
• If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
Cleaning the Print Heads from Your Computer
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Aligning the Print Head
If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
Note
whose ink is low.
You need to prepare: two sheets of A4 or Letter-sized plain paper (including recycled paper)*
* Be sure to use paper that is white and clean on both sides.
1. Make sure that the power is turned on.
2. Load two sheets of A4 or Letter-sized plain paper in the rear tray.
Important
• The manual feed tray is not available for the print head alignment procedure. Be sure to load paper in the rear tray.
3. Open the paper output tray gently, then pull out the output tray extension.
Important
• If the disc tray guide is open, be sure to close it.
4. Hold down the RESUME/CANCEL button until the POWER lamp flashes four times, then release it immediately.
The print head alignment sheet will be printed and the print head position will be adjusted automatically.
Do not perform any other operations until the printer completes the printing of the print head alignment sheet. This takes about 5 to 6 minutes.
Note
• If the automatic adjustment of the print head position has failed, the Alarm lamp flashes.
• If the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually from the computer.
Aligning the Print Head Position Manually from Your Computer
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Performing Maintenance from a Computer
Cleaning the Print Heads from Your Computer
Cleaning Inside the Printer
Cleaning the Paper Feed Rollers from Your Computer
Use Your Computer to Print a Nozzle Check Pattern
Aligning the Print Head
Aligning the Print Head Position from Your Computer
Maintaining the Ink Quality
Checking the Ink Status from Your Computer
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Cleaning the Print Heads from Your Computer
The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink.
The procedure for cleaning the print head is as follows:
Cleaning
1. Select Cleaning from the pop-up menu on the
2. Click the Cleaning icon
When the dialog opens, select the ink group for which cleaning is to be performed.
Click to display the items you need to check before performing cleaning.
3. Execute cleaning
Make sure that the printer is on and then click OK.
Print head cleaning starts.
4. Complete cleaning
The Nozzle Check dialog opens after the confirmation message.
5. Check the results
To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
If cleaning the head once does not resolve the print head problem, clean it once more.
Important
• Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform cleaning only when necessary.
Deep Cleaning
Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do not resolve the print head problem.
1. Select Cleaning from the pop-up menu on the
2. Click the Deep Cleaning icon
When the dialog opens, select the ink group for which deep cleaning is to be performed.
Click to display the items you need to check before performing deep cleaning.
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3. Execute deep cleaning
Make sure that the printer is on and then click OK.
Click OK when the confirmation message appears.
Print head deep cleaning starts.
4. Complete deep cleaning
The Nozzle Check dialog opens after the confirmation message.
5. Check the results
To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
Important
• Deep Cleaning consumes a larger amount of ink than Cleaning.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform cleaning only when necessary.
Note
• If there is no sign of improvement after Deep Cleaning, turn off the printer, wait 24 hours, and then perform Deep Cleaning again. If there is still no sign of improvement, the ink may have run out or the print head may be worn. For details on the remedial action to be taken, see "
Related Topic
Use Your Computer to Print a Nozzle Check Pattern
153
Cleaning Inside the Printer
To prevent smudges on the back side of the paper, perform bottom plate cleaning.
Also perform bottom plate cleaning if ink smudges caused by something other than print data appear on the printed page.
The procedure for performing bottom plate cleaning is as follows:
Bottom Plate Cleaning
1. Select Cleaning from the pop-up menu on the
2. Click the Bottom Plate Cleaning icon
The dialog opens.
3. Load paper in the printer
As instructed in the dialog, fold the A4 size or Letter size plain paper in half lengthwise, and then unfold the sheet.
Load the paper into the rear tray in the landscape orientation with the crest of the crease facing down.
4. Perform the bottom plate cleaning
Make sure that the printer is on and then click OK.
Bottom plate cleaning starts.
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Cleaning the Paper Feed Rollers from Your Computer
Cleans the paper feed rollers. Perform feed roller cleaning when there are paper particles sticking to the paper feed rollers and paper is not fed properly.
The procedure for performing the feed roller cleaning is as follows:
Roller Cleaning
1. Prepare the printer
Remove all sheets of paper from the paper source from which paper could not be properly fed.
2. Select Cleaning from the pop-up menu on the
3. Click the Roller Cleaning icon
A message appears.
4. Select Rear Tray or Manual Feed Tray, and then click OK
The confirmation message appears.
5. Execute paper feed roller cleaning
Make sure that the printer is on and then click OK.
Paper feed roller cleaning starts.
6. Complete paper feed roller cleaning
Follow the instructions in the message, load plain paper into the selected paper source, and then click
OK.
Paper will be ejected and feed roller cleaning will be completed.
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Use Your Computer to Print a Nozzle Check Pattern
The nozzle check function allows you to check whether the print head is working properly by printing a nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print.
The procedure for printing a nozzle check pattern is as follows:
Nozzle Check
1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility
2. Click the Nozzle Check icon
The confirmation message appears.
Click to display the items that you need to check before printing the nozzle check pattern.
3. Load paper in the printer
Load one sheet of A4 size or Letter size plain paper into the rear tray.
4. Print a nozzle check pattern
Make sure that the printer is on and click Print Check Pattern.
Printing of the nozzle check pattern begins.
5. Check the print result
When the dialog opens, check the print result. If the print result is normal, click Quit.
If the print result is smudged or if there are any unprinted sections, click Cleaning to clean the print head.
Related Topic
Cleaning the Print Heads from Your Computer
156
Aligning the Print Head
When you perform head position adjustment, errors in the print head adjustment position are corrected and conditions such as color and line streaking are improved.
If the print results appear uneven because of line shifts or other conditions, adjust the position of the print head.
On this printer, you can adjust the print head either
or
.
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Aligning the Print Head Position from Your Computer
Print head alignment corrects the installation positions of the print head and improves deviated colors and lines.
This printer supports two head alignment methods: automatic head alignment and manual head alignment.
Normally, the printer is set for automatic head alignment.
If the printing results of automatic print head alignment are not satisfactory,
perform manual head alignment .
The procedure for performing automatic print head alignment is as follows:
Note
• If the disc tray guide is open, close it.
Print Head Alignment
1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility
2. Click the Print Head Alignment icon
A message is displayed.
3. Load paper in the printer
Load two sheets of A4 size or Letter size plain paper into the rear tray.
Note
• Depending on the condition of the printer, you may need to use 3 sheets of A4 size or Letter size plain paper.
• The number of sheets to be used differs when you select the manual head alignment.
4. Execute head alignment
Make sure that the printer is on and click Align Print Head.
Print head alignment starts.
Important
• Do not open the top cover while printing is in progress.
Note
• Wait until printing ends before performing other operations. Printing takes about 5 to 6 minutes to complete.
Note
• After head alignment is completed, you can print and check the current setting. To do so, click the
Print Head Alignment icon and when the message is displayed, click Print Alignment Value.
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Aligning the Print Head Position Manually from Your Computer
Print head alignment corrects the installation positions of the print head and improves deviated colors and lines.
This printer supports two head alignment methods:
automatic head alignment and manual head alignment.
Normally, the printer is set for automatic head alignment.
If the printing results of automatic print head alignment are not satisfactory, perform manual head alignment.
The procedure for performing manual print head alignment is as follows:
Note
• If the disc tray guide is open, close it.
Print Head Alignment
1. Select Custom Settings from the pop-up menu on the Canon IJ Printer Utility
2. Switch head alignment to manual
Check the Align heads manually check box.
3. Apply the settings
Click Apply and when the confirmation message appears, click OK.
4. Select Test Print from the pop-up menu on the Canon IJ Printer Utility
5. Click the Print Head Alignment icon
A message is displayed.
6. Load paper in the printer
Load three sheets of A4 size or Letter size plain paper into the rear tray.
Note
• Depending on the condition of the printer, you may need to use 4 sheets of A4 size or Letter size plain paper.
7. Execute head alignment
Make sure that the printer is on and click Align Print Head.
The first pattern is printed.
Important
• Do not open the top cover while printing is in progress.
8. Check the printed pattern
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Enter the numbers of the patterns with the least amount of streaks in the associated boxes, and click
OK.
Note
• If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks.
(A) Least noticeable vertical streaks
(B) Most noticeable vertical streaks
9. Confirm the displayed message and click OK
The second pattern is printed.
Important
• Do not open the top cover while printing is in progress.
10. Check the printed pattern
Enter the numbers of the patterns with the least amount of streaks in the associated boxes, and click
OK.
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Note
• If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks.
(A) Least noticeable vertical streaks
(B) Most noticeable vertical streaks
11. Confirm the displayed message and click OK
The third pattern is printed.
Important
• Do not open the top cover while printing is in progress.
12. Check the printed pattern
Enter the numbers of the patterns with the least noticeable streaks in the associated boxes, and click
OK.
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Note
• If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks.
(A) Least noticeable vertical streaks
(B) Most noticeable vertical streaks
13. To execute remaining adjustments
If a confirmation message is displayed, click OK.
Note
• After head alignment is completed, you can print and check the current setting. To do so, click the
Print Head Alignment icon and when the message is displayed, click Print Alignment Value.
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Maintaining the Ink Quality
This printer automatically mixes the ink at fixed intervals to keep the ink density even.
You can also disable this function by unchecking the Execute ink quality maintenance automatically check box in Custom Settings of the Canon IJ Printer Utility pop-up menu. You should check this check box when using the printer.
Note that the ink density may become uneven when this setting is disabled. Therefore, when you disable this setting, be sure to execute the following operation about once a week.
The procedure for executing ink quality maintenance manually is as follows:
Ink Quality Maintenance
1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility
2. Click Ink Quality Maintenance
Click OK when a message appears.
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Cleaning the Printer
Cleaning the Exterior of the Printer
Cleaning the Paper Feed Roller
Cleaning the Inside of the Printer (Bottom Plate Cleaning)
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Cleaning the Exterior of the Printer
Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently.
Smooth out wrinkles on the cloth if necessary before cleaning.
Important
• Be sure to turn off the power and unplug the power cord before cleaning the printer.
• Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface. Paper tissue powder or fine threads may remain inside the printer and cause problems such as print head blockage and poor printing results.
• Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean the printer, as this may cause a malfunction or damage the surface of the printer.
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Cleaning the Paper Feed Roller
If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, perform the paper feed roller cleaning from the computer. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Cleaning the Paper Feed Rollers from Your Computer
If the problem is not resolved after cleaning the paper feed roller from the computer, turn off the power, unplug the power cord, then wipe the paper feed roller parts (the large paper feed roller in the center and three rollers on each side of it) (A) located in the rear tray with a moistened cotton swab or the like. Do not touch the paper feed roller (B) with your fingers. Wipe the paper feed roller parts with a cotton swab while turning the shaft (C) with your fingers.
After cleaning the paper feed roller parts with a cotton swab, turn on the power, then clean the paper feed roller from the computer again.
If the problem is not resolved after cleaning the paper feed roller, contact the service center.
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Cleaning the Inside of the Printer (Bottom Plate Cleaning)
If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. When printed paper gets dirty, perform Bottom Plate Cleaning from the computer.
If the problem is not resolved after performing Bottom Plate Cleaning, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like.
Important
• Be sure to turn off the power and unplug the power cord before cleaning the printer.
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Changing the Printer Settings
Changing Printer Settings from Your Computer
Initializing the Printer Settings
Disabling the LAN Function of the Printer
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Changing Printer Settings from Your Computer
Checking the Ink Status from Your Computer
Registering a Changed Printing Profile
Managing the Printer Power
Reducing the Printer Noise
Changing the Printer Operation Mode
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Checking the Ink Status from Your Computer
You can check the detailed information such as the remaining ink level and the ink tank types of your model.
1. Select Ink Level Information from the pop-up menu on the
An illustration of the ink types and their status is displayed.
If a warning or error related to the remaining ink level occurs, the printer driver displays an icon to let you know.
2. If necessary, click Ink Details
You can check the ink-related information.
Note
• Ink Details is displayed when the ink level is low.
• Click to check which ink tank your model uses.
• Click Update to display the current remaining ink level.
• When you receive a notice about the remaining ink level, a mark appears above the ink icon.
For example:
Ink tank is running low. Prepare a new ink tank.
• When you print on A3 paper or larger paper sizes, the ink may run out before printing is finished or the printing may become faint or streaky (with white lines).
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Registering a Changed Printing Profile
can be called up from Presets to be used. You can also delete the unnecessary printing profile.
The procedure for registering a printing profile is as follows:
Registering a Printing Profile
1. In the Print dialog, set the necessary items
2. Select Save Current Settings as Preset... from the Presets
3. Save the settings
In the displayed dialog, enter a name in Preset Name, and if necessary, set Preset Available For.
Then click OK.
Important
• There are also print settings that cannot be saved to preset.
Using Registered Printing Profile
1. On Presets in the Print dialog, select the name of printing profile you want to use
Printing profile in the Print dialog will be updated to the called profile.
Deleting Unnecessary Printing Profile
1. Select the printing profile to be deleted
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In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted.
2. Delete the printing profile
Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
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Managing the Printer Power
This function allows you to manage the printer power from the printer driver.
The procedure for managing the printer power is as follows:
Power Off
The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver.
1. Select Power Settings from the pop-up menu on the
2. Execute power off
Click Power Off, and when the confirmation message appears, click OK.
The printer power switches off.
Auto Power
Auto Power allows you to set Auto Power On and Auto Power Off.
The Auto Power On function automatically turns on the printer when data is received.
The Auto Power Off function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time.
1. Select Power Settings from the pop-up menu on the
2. Check that the printer is on, and then click Auto Power
A dialog appears.
Note
• If the printer is off or if communication between the printer and the computer is disabled, an error message may appear because the computer cannot collect the printer status.
3. If necessary, complete the following settings:
Auto Power On
Specifying Enable from the list will turn the printer on upon receipt of print data.
Auto Power Off
Specify the time from the list. When this time lapses without any operations from the printer driver or the printer, the printer is turned off automatically.
4. Apply the settings
The setting is enabled after this. When you want to disable this function, select Disable from the list according to the same procedure.
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Important
• If you connect this printer to a network and use it, you can set Auto Power Off but the power will not be turned off automatically.
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Reducing the Printer Noise
The silent function allows you to reduce the operating noise of this printer. Select when you wish to reduce the operating noise of the printer at night, etc.
Using this function may lower the print speed.
The procedure for using the quiet mode is as follows:
1. Select Quiet Settings from the pop-up menu on the Canon IJ Printer Utility
Note
• If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer. If this happens, click Cancel to display the most recent settings specified on your computer.
2. Set the quiet mode
If necessary, specify one of the following items:
Do not use quiet mode
Select this option when you wish to use the printer with volume of normal operating noise.
Always use quiet mode
Select this option when you wish to reduce the operating noise of the printer.
Use quiet mode during specified hours
Select this option when you wish to reduce the operating noise of the printer during a specified period of time.
Set the Start time and the End time of the quiet mode you wish to be activated. If both are set to the same time, the quiet mode will not function.
Important
• If you specify a time for Use quiet mode during specified hours, quiet mode is not applied to operations (direct print, etc.) performed directly from the printer.
3. Apply the settings
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Make sure that the printer is on and click Apply.
Click OK when the confirmation message appears.
The settings are enabled hereafter.
Note
• The effects of the quiet mode may be less depending on the paper source and the print quality settings.
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Changing the Printer Operation Mode
If necessary, switch between various modes of printer operation.
The procedure for configuring Custom Settings is as follows:
1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu on the
Note
• If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
If this happens, click Cancel to display the most recent settings specified on your computer.
2. If necessary, complete the following settings:
Ink Drying Wait Time
You can set the length of the printer rest time until printing of the next page begins. Moving the slider to the right increases the pause time, and moving the slider to the left decreases the time.
If the paper gets stained because the next page is ejected before the ink on the printed page dries, increase the ink drying wait time.
Reducing the ink drying wait time speeds up printing.
Detects a printable disc in the disc tray
Detects whether a printable disc is loaded on the disc tray during disc label printing and displays a message if a disc is not loaded.
Check this check box to print with detecting whether a printable disc is loaded.
Uncheck this check box to print without detecting whether a printable disc is loaded.
Important
• If you leave this check box unchecked, the printer may print to the disc tray even if a printable disc is not loaded on the disc tray. Therefore, you should check this check box under normal circumstances.
• If you load a printable disc that has already been printed onto the disc tray, the printer may detect that no printable disc is loaded on the disc tray. In this case, uncheck this check box.
Prevent paper abrasion
The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.
Check this check box to prevent paper abrasion.
Detect paper width
Detects the width of paper loaded in the printer when printing.
When the paper width detected by the printer is narrower than the width of the paper specified in
Paper Size on the Print dialog, a message is displayed and printing is stopped.
Check this check box to detect the paper width.
Important
• When you use a custom page size, correctly set the size of the paper loaded in the printer in the Custom Paper Sizes dialog.
If an error message is displayed even though paper of the same size that was specified is loaded, uncheck the Detect paper width check box.
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Align heads manually
Usually, the Print Head Alignment function of Test Print on the pop-up menu in the Canon IJ
Printer Utility is set to automatic head alignment, but you can change it to manual head alignment.
If the printing results of automatic print head alignment are not satisfactory,
.
Check this check box to perform the manual head alignment. Uncheck this check box to perform the automatic head alignment.
Execute ink quality maintenance automatically
This function mixes the ink at fixed intervals to keep the ink density even.
To execute ink quality maintenance automatically, check this check box.
Important
• You should normally check this check box when using the printer.
When you disable this function, select Test Print from the pop-up menu of the Canon IJ Printer
Utility and execute Ink Quality Maintenance at regular intervals.
3. Apply the settings
Click Apply and when the confirmation message appears, click OK.
The printer operates with the modified settings hereafter.
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Initializing the Printer Settings
You can initialize the printer settings.
Important
• When using the printer over LAN, note that initialization erases all network settings on the printer, and printing operation from a computer over network becomes impossible. To use the printer over network, perform setup according to the instructions on our website.
Follow the procedure below to initialize the printer settings.
1.
Make sure that the printer is turned on.
2. Press and hold the RESUME/CANCEL button then release the button when the POWER lamp flashes 15 times.
All the printer settings are initialized. The administrator password specified by IJ Network Tool returns to the default setting.
After initializing the printer, perform setup again as necessary.
Note
• You cannot initialize the current position of the print head.
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Disabling the LAN Function of the Printer
Follow the procedure below to disable LAN.
1.
Make sure that the printer is turned on.
2. Press and hold the RESUME/CANCEL button then release the button when the POWER lamp flashes 12 times.
The Wi-Fi lamp goes off if you disable the wireless LAN function.
Note
• When you enable the wireless LAN, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 10 times.
When you enable the wired LAN, press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 11 times.
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Information about Network Connection
Useful Information about Network Connection
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Useful Information about Network Connection
Default Values Set at Factory (Network)
Connecting the Printer to the Computer Using a USB Cable
When Detecting the Printers Have the Same Name
Connecting to Other Computer with LAN/Changing the Connection Method from USB to LAN
Printing Out Network Setting Information
182
Default Values Set at Factory (Network)
Item
Change wireless/wired LAN
SSID
Communication mode
Wireless LAN security
IPv4 IP address
IPv6 IP address
Set printer name *
The default
Enable wireless LAN
BJNPSETUP
Infrastructure
Disable
Auto setup
Auto setup
XXXXXXXXXXXX
TCP/IP settings
Enable/disable IPv6
Enable/disable WSD (WSD settings)
Timeout setting (WSD settings)
IPv4 & IPv6
Enable
Enable
1 minute
Enable/disable Bonjour (Bonjour settings) Enable
Service name (Bonjour settings)
LPR protocol setting
Wireless LAN DRX
Wired LAN DRX
Canon PRO-10S series
Enable
Enable
Enable
(* The default value in this item varies by the printer.)
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Connecting the Printer to the Computer Using a USB Cable
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located on the rear of the printer.
184
When Detecting the Printers Have the Same Name
When the printer is detected, you may see multiple printers of the same name on the detection result screen. The printer names on the screen are displayed with the MAC address added at the end of the names or displayed as the printer name specified by Bonjour.
Select a printer with checking the MAC address, the printer name specified by Bonjour, or the serial number set to the printer against that on the detection result screen.
Note
• A serial number may not be displayed on the detection result screen.
To check the MAC address of the printer, print out the network setting information.
Printing Out Network Setting Information
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Connecting to Other Computer with LAN/Changing the Connection
Method from USB to LAN
To add the computer connecting the printer with LAN or to change the connection method between the printer and the computer from USB to LAN, perform setup according to the instructions on our website.
Connecting to Other Computer with LAN
To add the computer connecting the printer with LAN, perform setup according to the instructions on our website.
Changing the Connection Method from USB to LAN
To change the connection method to LAN while you are using the printer with USB connection, perform setup again according to the instructions on our website and select Change Connection Method.
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Printing Out Network Setting Information
You can print out the current network settings of the printer.
Important
• This print out contains valuable information about your computer. Handle it with care.
1.
Make sure that the printer is turned on.
2.
Load a sheet of A4 or Letter-sized plain paper.
3. Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 6 times.
The printer starts printing the network setting information.
The following information on the printer's network setting is printed out.
Item Explanations of the item Setting
Wireless LAN
Connection
MAC Address
SSID
Communication Mode
Channel *1
Encryption
WEP Key Length
Authentication
Signal Strength
TCP/IP Version
IPv4 IP Address
IPv4 Default Gateway
Subnet Mask
IPv6 IP Address *2
Wireless LAN
Connection status
MAC Address
SSID
Communication Mode
Channel
Method of the Encryption
WEP Key Length
Method of the Authentication
Signal Strength
TCP/IP Version
Selected IP Address (IPv4)
Default Gateway (IPv4)
Subnet Mask
Selected IP Address (IPv6)
IPv6 Default Gateway *2 Default Gateway (IPv6)
Subnet Prefix Length *2 Subnet Prefix Length
IPsec *3 IPsec setting
Enable/Disable
Active/Inactive
XX:XX:XX:XX:XX:XX
SSID of the wireless LAN
Infrastructure
XX (1 to 13) none/WEP/TKIP/AES
Inactive/128/64 none/auto/open/shared/WPA-PSK/WPA2-PSK
0 to 100 [%]
IPv4 & IPv6/IPv4
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXX
Active
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Security Protocol *3
WPS PIN CODE
Wireless LAN DRX
Wired LAN
Connection
MAC Address
TCP/IP Version
IPv4 IP Address
IPv4 Default Gateway
Subnet Mask
IPv6 IP Address *2
Method of the Security Protocol
WPS PIN code
Discontinuous reception (wireless
LAN)
Wired LAN
Status of the Wired LAN
MAC Address
TCP/IP Version
Selected IP Address (IPv4)
Default Gateway (IPv4)
Subnet Mask
Selected IP Address (IPv6)
IPv6 Default Gateway *2 Default Gateway (IPv6)
ESP/ESP & AH/AH
XXXXXXXX
Enable/Disable
Enable/Disable
Active/Inactive
XX:XX:XX:XX:XX:XX
IPv4 & IPv6/IPv4
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXX.XXX.XXX.XXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXX
Active
ESP/ESP & AH/AH
Enable/Disable
Subnet Prefix Length *2 Subnet Prefix Length
IPsec *3 IPsec setting
Security Protocol *3
Wired LAN DRX
Method of the Security Protocol
Discontinuous reception (wired
LAN)
Other Settings
Printer Name
Other settings
Printer name
WSD
WSD Timeout
LPR Protocol
DNS Server
Primary Server
Secondary Server
Proxy Server
WSD setting
Timeout
LPR protocol setting
Bonjour Bonjour setting
Bonjour Service Name Bonjour service name
-
Printer name (Up to 15 alphanumeric characters)
Enable/Disable
1/5/10/15/20 [min]
Enable/Disable
Enable/Disable
Bonjour service name (Up to 52 alphanumeric characters)
Getting DNS Server automatically Auto/Manual
Primary server address XXX.XXX.XXX.XXX
Secondary server address
Proxy Server setting
XXX.XXX.XXX.XXX
Enable/Disable
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Proxy Port
Proxy Address
Specifying Proxy Port
Proxy Address
1 to 65535
XXXXXXXXXXXXXXXXXXXX
("XX" represents alphanumeric characters.)
*1 Depending on the country or region of purchase, one of the channels from 1 to 11 is printed.
*2 Only when IPv6 is enabled, the status of the network is printed.
*3 Only when IPv6 and the IPsec setting are enabled, the status of the network is printed.
189
About Network Communication
Changing and Confirming Network Settings
Appendix for Network Communication
190
Changing and Confirming Network Settings
IJ Network Tool
Canon IJ Network Tool Screen
Canon IJ Network Tool Menus
Changing the Settings in the Wireless LAN Sheet
Changing the WEP Detailed Settings
Changing the WPA/WPA2 Detailed Settings
Changing the Settings in the Wired LAN Sheet
Changing the Settings in the Admin Password Sheet
Monitoring Wireless Network Status
Initializing the Network Settings of the Machine
Viewing the Modified Settings
191
IJ Network Tool
IJ Network Tool is a utility that enables you to display and modify the machine network settings. It is installed when the machine is set up.
Important
• To use the machine over LAN, make sure you have the equipment necessary for the connection type, such as a wireless router or a LAN cable.
• Do not start up IJ Network Tool while printing.
• Do not print when IJ Network Tool is running.
• If the firewall function of your security software is turned on, a message may appear warning that
Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Starting up IJ Network Tool
1. Select Applications from the Go menu of Finder, double-click Canon Utilities > IJ
Network Tool, and double-click the Canon IJ Network Tool icon.
Depending on the printer you are using, an administrator password is already specified for the printer at the time of purchase. When you change the network settings, authentication by the administrator password is required.
For details:
About the Administrator Password
For improving security, we recommend to change the administrator password.
Changing the Settings in the Admin Password Sheet
192
Canon IJ Network Tool Screen
This section describes the items displayed on the Canon IJ Network Tool screen.
1. Utilities
Modifies the settings of the machine.
Select to change the network name (SSID) settings.
Setup
Sets up the machine.
If you setup the machine from scratch, connect your computer and the machine with a USB cable.
2. Printers:
Printer name, type, and connection destination are displayed.
The selected printer can be set up or be modified.
3. Update
Performs printer detection again. Click this button if the target printer is not displayed.
Important
• To change the printer's network settings using IJ Network Tool, it must be connected via a LAN.
• If the printer on a network is not detected, make sure that the printer is turned on, then click
Update. It may take several minutes to detect printers. If the printer is not yet detected, connect the machine and the computer with a USB cable, then click Update.
• If the printer is being used from another computer, a screen is displayed informing you of this condition.
Note
• This item has the same function as Refresh in the View menu.
193
4. Configuration...
Enabled when Utilities is selected. Click to display the Configuration screen to configure settings of the selected printer.
Note
• This item has the same function as Configuration... in the Settings menu.
194
Canon IJ Network Tool Menus
This section describes the menus in Canon IJ Network Tool.
1. Canon IJ Network Tool menu
About Canon IJ Network Tool
Displays the version of this application.
Quit Canon IJ Network Tool
Exits IJ Network Tool.
2. View menu
Status
Displays the Status screen to confirm the printer connection status and wireless communication status.
In the access point mode, this item is grayed out and you cannot confirm the printer connection status.
Refresh
Updates and displays the contents of Printers: to the latest information.
Important
• To change the printer's network settings using IJ Network Tool, it must be connected via a LAN.
• If the printer on a network is not detected, make sure that the printer is turned on, then select
Refresh. It may take several minutes to detect printers. If the printer is not yet detected, connect the machine and the computer with a USB cable, then select Refresh.
• If the printer is being used from another computer, a screen is displayed informing you of this condition.
Note
• This item has the same function as Update in the Canon IJ Network Tool screen.
Network Information
Displays the Network Information screen to confirm the network settings of the printer.
3. Settings menu
Configuration...
Displays the Configuration screen to configure settings of the selected printer.
Note
• This item has the same function as Configuration... in the Canon IJ Network Tool screen.
Maintenance...
Displays the Maintenance screen to return the network settings of the printer to factory default.
195
Set up printer's access point mode...
You can change the access point mode settings. Perform settings following the message on the screen.
If you change the Encryption Method: setting and the Password: setting, on the Set up printer's
access point mode screen, the changed settings are applied to the printer settings.
Note
• You can use this function only when you are using a computer compatible with the wireless LAN.
4. Help menu
Instructions
Displays this guide.
196
Changing the Settings in the Wireless LAN Sheet
To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
Note
• This screen is not available depending on the printer you are using.
• Enable the wireless LAN setting of the printer to change the settings in the Wireless LAN sheet.
1.
2. Select the printer in Printers:.
When the printer is connected to the computer with a USB cable temporarily, select the printer with USB appearing in the Connected to column.
3. Click the Configuration... button.
4. Click the Wireless LAN button.
5. Change the settings or confirm.
Click OK after changing configuration. A screen is displayed asking you for confirmation before the settings are sent to the printer. If you click OK, the settings are sent to the printer and the Transmitted
Settings screen is displayed.
1. Network Type:
Displays the wireless LAN mode currently selected.
AirPort Network (Infra)
Connects the printer to the wireless LAN with a wireless router.
197
Access point mode
Connects external wireless communication devices (e.g. computers, smartphones, or tablets) to the printer using it as an access point (wireless router).
Note
• When Access point mode is displayed on Network Type:, you cannot change the settings on the Wireless LAN sheet or the Admin Password sheet.
• You can perform setting from Set up printer's access point mode... on the Settings menu when you use the printer with the access point mode.
Depending on the printer you are using, you can change the settings using the operation panel.
2. Network (SSID):
The network name (SSID) of the wireless LAN currently used is displayed.
In the access point mode, the access point name (SSID) of the printer is displayed.
Note
• Enter the same SSID that the wireless router is configured to use. The SSID is casesensitive.
3. Search...
The Wireless Routers screen is displayed to select a wireless router to connect to.
Note
• When IJ Network Tool runs over a LAN, the button is grayed out and cannot be selected.
Connect the printer and the computer with a USB cable temporarily to change the settings.
4. Encryption Method:
Select the encryption method used over the wireless LAN.
Important
• If all encryption types of the wireless router, printer, or computer do not match, the printer cannot communicate with the computer. If the printer cannot communicate with the computer after the encryption type of the printer was switched, make sure that encryption types for the computer and the wireless router match that set to the printer.
• If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
Do Not Use
Select to disable encryption.
Use Password (WEP)
Transmission is encrypted using a WEP key you specified.
If a network password (WEP) has not been set, the WEP Details screen is displayed automatically. To change WEP settings set before, click Configuration... to display the screen.
Changing the WEP Detailed Settings
198
Use WPA/WPA2
Transmission is encrypted using a network key you specified.
The security has been strengthened more than WEP.
If a network key has not been set, the Authentication Type Confirmation screen is displayed automatically. To change network key settings before, click Configuration... to display the WPA/WPA2 Details screen.
Changing the WPA/WPA2 Detailed Settings
5. Configuration...
The detailed settings screen is displayed. The network password (WEP) or the WPA/WPA2 key selected in Encryption Method: can be confirmed and changed.
For details on WEP setting:
Changing the WEP Detailed Settings
For details on WPA/WPA2 setting:
Changing the WPA/WPA2 Detailed Settings
6. TCP/IP Setting:
Sets the IP address of the printer to be used over the LAN. Specify a value appropriate for your network environment.
Get IP address automatically
Select this option to use an IP address automatically assigned by a DHCP server. DHCP server functionality must be enabled on your wireless router.
Use following IP address
Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a particular IP address or a fixed IP address.
• Wireless Routers Screen
1. Detected Wireless Routers:
The signal strength from the wireless router, encryption type, name of wireless router, and the radio channel can be confirmed.
Important
• If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
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Note
• Signal strength is displayed as follows.
: Good
: Fair
: Poor
• Type of encryption is displayed as follows.
Blank: No encryption
WEP: WEP is set
WPA/WPA2: WPA/WPA2 is set
2. Refresh
Click to update the list of wireless routers when your target wireless router is not detected.
If the target wireless router is set to a closed network (the stealth mode), click Cancel to return to the previous screen and enter the network name (SSID) in Network (SSID).
Note
• Make sure that the wireless router is turned on.
3. Set
Click to set the network name (SSID) in Network (SSID): on the Wireless LAN sheet.
Note
• The WPA/WPA2 Details screen or the WEP Details screen appears if the selected wireless router is encrypted. In this case, configure the details to use the same encryption settings set to the wireless router.
• Wireless routers that cannot be used by this machine (including those configured to use different encryption methods) are displayed grayed out and cannot be configured.
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Changing the WEP Detailed Settings
Note
• This screen is not available depending on the printer you are using.
To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
1.
2. Select the printer in Printers:.
When the printer is connected to the computer with a USB cable temporarily, select the printer with USB appearing in the Connected to column.
3. Click the Configuration... button.
4. Click the Wireless LAN button.
5. Select Use Password (WEP) in Encryption Method: and click Configuration....
The WEP Details screen is displayed.
6. Change the settings or confirm.
When changing the password (WEP key), the same change must be made to the password (WEP key) of the wireless router.
1. Password (WEP Key):
Enter the same key as the one set to the wireless router.
The number of characters and character type that can be entered differ depending on the combination of the key length and key format.
Key Length
64 bit 128 bit
5 characters 13 characters Key Format ASCII
Hexadecimal (Hex) 10 digits 26 digits
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2. Key Length:
Select either 64 bit or 128 bit.
3. Key Format:
Select either ASCII or Hex.
4. Key ID:
Select the Key ID (index) set to the wireless router.
Note
• When the printer is connected to an AirPort Base Station via a LAN:
When the printer is connected to an AirPort Base Station via a LAN, confirm the settings in
Wireless Security of AirPort Utility.
• Select 64 bit if WEP 40 bit is selected for the key length in the AirPort Base Station.
• Select 1 for Key ID:. Otherwise your computer will not be able to communicate with the printer via the wireless router.
5. Authentication:
Select the authentication method to authenticate the printer's access to the wireless router.
Normally, select Auto. If you want to specify the method manually, select Open System or
Shared Key according to the setting of the wireless router.
7. Click OK.
Important
• If the printer cannot communicate with the computer after the encryption type of the printer was switched, make sure that encryption types for the computer and the wireless router match that set to the printer.
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Changing the WPA/WPA2 Detailed Settings
Note
• This screen is not available depending on the printer you are using.
To change the wireless network settings of the printer, connect the printer and the computer with a USB cable temporarily. If you modify the wireless network settings of the computer over wireless connection without USB connection, your computer may not be able to communicate with the machine after modifying the settings.
The example screenshots in this section refer to the WPA detailed settings.
1.
2. Select the printer in Printers:.
When the printer is connected to the computer with a USB cable temporarily, select the printer with USB appearing in the Connected to column.
3. Click the Configuration... button.
4. Click the Wireless LAN button.
5. Select Use WPA/WPA2 in Encryption Method: and click Configuration....
6. Enter the passphrase, then click OK.
1. Passphrase:
Enter the passphrase set to the wireless router. The passphrase should be a string of 8 to 63 alphanumeric characters or a 64-digit hexadecimal value.
If you do not know the wireless router passphrase, refer to the instruction manual provided with the wireless router or contact its manufacturer.
2. Dynamic Encryption Type:
The dynamic encryption method is selected from either TKIP (basic encryption) or AES (secure encryption) automatically.
Important
• If Auto is not displayed on Dynamic Encryption Type:, select either TKIP(Basic Encryption) or
AES(Secure Encryption).
• If the printer cannot communicate with the computer after the encryption type of the printer was switched, make sure that encryption types for the computer and the wireless router match that set to the printer.
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Note
• This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
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Changing the Settings in the Wired LAN Sheet
Note
• This screen is not available depending on the printer you are using.
• Enable the wired LAN setting of the printer to change the settings in the Wired LAN sheet.
1.
2. Select the printer in Printers:.
3. Click the Configuration... button.
4. Click the Wired LAN button.
5. Change the settings or confirm.
Click OK after changing configuration. A screen is displayed asking you for confirmation before the settings are sent to the printer. If you click OK, the settings are sent to the printer and the Transmitted
Settings screen is displayed.
1. TCP/IP Setting:
Sets the IP address of the printer to be used over the LAN. Specify a value appropriate for your network environment.
Get IP address automatically
Select this option to use an IP address automatically assigned by a DHCP server. DHCP server functionality must be enabled on your router.
Use following IP address
Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a particular IP address or a fixed IP address.
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Changing the Settings in the Admin Password Sheet
Note
• You cannot change the settings when using the access point mode.
1.
2. Select the printer in Printers:.
3. Click the Configuration... button.
4. Click the Admin Password button.
The Admin Password sheet is displayed.
5. Change the settings or confirm.
1. Use admin password
Sets an administrator password with privileges to set up and change detailed options. To use this feature, select this check box and enter a password.
Important
• The password should consist of alphanumeric characters and be no longer than 32 characters. The password is case-sensitive. Do not forget the password you set.
2. Password:
Enter the password to set.
3. Password Confirmation:
Enter the password again for confirmation.
6. Click OK.
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A screen is displayed asking you for confirmation before the settings are sent to the printer. If you click
OK, the settings are sent to the printer and the Transmitted Settings screen is displayed.
Enter Password Screen
The following screen is displayed if an administrator password is set to the printer.
• Admin Password
Enter the administrator password that was set. For security purposes, your password is not displayed as you type it.
Important
• If you forget the administrator password you specified, initialize the printer to return the password to the default setting.
• OK
Click this item after you enter the administrator password.
• Cancel
This item returns you to list of detected printers. If you do not enter the correct administrator password, you cannot operate the printer.
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Monitoring Wireless Network Status
Note
• This screen is not available depending on the printer you are using.
• When using the machine over the wired LAN, you cannot monitor network status.
1.
2. Select the printer in Printers:.
3. Select Status on the View menu.
The Status screen is displayed and you can check the printer status and connection performance.
1. Signal Level:
Indicates the strength of the signal received by the printer, ranging from 0% to 100%.
2. Link Quality:
Indicates the signal quality excluding the noise while communicating, ranging from 0% to 100%.
Important
• If the indicated value is low, move your printer closer to the wireless network device.
3. Advanced Measurement...
Click to examine the connection performance between the printer and the wireless router. Follow the instructions on the screen to start measuring and display the status. Measurement takes a few minutes.
When is displayed in Connection performance between the printer and the wireless
router:, the printer can communicate with the wireless router. Otherwise, refer to displayed comments and Help for improving the status of communication link, and click Remeasurement.
• Check that the printer and the wireless router are located within the wireless connectivity range with no obstacles between them.
• Check if the distance between the printer and the wireless router is not too far.
If they are too far, move them closer together (within 164 ft. / 50 m).
• Check that there is no barrier or obstacle between the printer and the wireless router.
In general, connection performance decreases for communications through walls or between different floors. Adjust the locations to avoid such situations.
• Check that there are no sources of radio interference near the printer and the wireless router.
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The wireless connection may use the same frequency band as microwave ovens and other sources of radio interference. Try to keep the printer and the wireless router away from such sources.
• Check if the radio channel of the wireless router is close to that of other wireless routers nearby.
If the radio channel of the wireless router is close to that of other wireless routers nearby, the connection performance may become unstable. Be sure to use a radio channel that does not interfere with other wireless routers.
• Check that the printer and the wireless router face each other.
Connection performance may depend on the orientations of the wireless devices. Replace the wireless router and the printer in another direction to achieve the best performance.
• Check whether other computers are not accessing the printer.
If appears in the result of the measurement, check whether other computers are not accessing the printer.
If still appears even if you have tried the above, finish the measurement, then restart the IJ
Network Tool to start over the measurement.
Note
• If any messages appear on Overall Network Performance:, move the machine and wireless router as instructed on the screen to improve the performance.
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Initializing the Network Settings of the Machine
Important
• Note that initialization erases all network settings on the machine, and printing or scanning operation from a computer over network becomes impossible. To use the machine over network, perform setup according to the instructions on our website.
1.
2. Select the printer in Printers:.
3. Select Maintenance... on the Settings menu.
1. Setting Initialization
Initialize
Returns all the network settings of the printer to factory default.
4. Click Initialize.
The Setting Initialization screen is displayed.
Click OK to initialize the network settings of the printer. Do not turn off the printer during initialization.
Click OK when initialization is complete.
Performing initialization when connected over wireless LAN will break the connection, so perform setup according to the instructions on our website.
Note
• You can change the network settings of the printer using IJ Network Tool with USB connection after initializing the LAN settings. To change the network settings using Canon IJ Network Tool, enable wireless LAN in advance.
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Viewing the Modified Settings
The Confirmation screen is displayed after you modified the printer settings on the Configuration screen.
When you click OK on the Confirmation screen, the following screen is displayed for confirming the modified settings.
1. Settings:
A list of changes made in the Configuration screen is displayed.
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Appendix for Network Communication
Using the Card Slot over a Network
About Technical Terms
Restrictions
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Using the Card Slot over a Network
Note
• This function is not available depending on the printer you are using. To confirm whether this function is available with your printer, refer to
List of Function for Each Model .
Mounting the Card Slot as the Network Drive
Restrictions on Card Slot Use over a Network
Mounting the Card Slot as the Network Drive
The card slot must be mounted to use it over a network.
To mount the card slot as the network drive, follow the procedure below.
1. Insert a memory card into the card slot of the machine.
2. Check the current printer name.
You can check the current printer name on the LCD of the printer.
3. On Finder, click the Go menu and Connect to Server.
4. Input "smb://xxxxxxxxxxxx/canon_memory/", then click Connect.
For example, if the current printer name is "123ABC000000", then input "smb://123ABC000000/ canon_memory/".
5. Make sure that the card slot is mounted.
When the card slot is mounted, the following icon appears on the desktop or in the Computer window on the Go menu of Finder.
Note
• The authentication screen may appear. If it appears, you do not need to input the password.
• If you cannot mount the card slot with the method above, input the IP address of the machine instead of the current printer name, and try again. For example, "smb://192.168.1.1/ canon_memory/". If you mount the card slot with the IP address, you have to remount it whenever the machine's IP address changes.
Restrictions on Card Slot Use over a Network
• You cannot write data to a memory card in the card slot over a network. You can only read data from a memory card.
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• The card slot can be shared by multiple computers, if the machine is connected to a network. Multiple computers can read files from a memory card in the card slot at the same time.
• If your computer joins a domain, the card slot may not be mounted as the network drive.
• If you use the memory card stored the large size files or many files, a large amount of card access may be generated. In this case, the operation in the memory card may be impossible or slow. Operate after the Access lamp of the machine is lit.
• When you access the network drive for the card slot over the network, file names consisting of eight or less lowercase letters (not including its extension) may be shown in uppercase.
For example, a file name such as "abcdefg.doc" will be "ABCDEFG.DOC", while a name such as
"AbcdeFG.doc" will appear the same.
The file is not actually renamed, but merely appears to be changed.
• Disable the function to write files to a memory card from a computer to read files from a memory card over a network.
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About Technical Terms
In this section, technical terms used in the manual are explained.
A
• Access point mode
The machine is used as a wireless router to connect external wireless communication devices (e.g.
computers, smartphones, or tablets) in an environment where no wireless router is available. You can connect up to 5 devices to the machine using the access point mode.
• Ad-hoc
Client computer and machine setting where wireless communication occurs on a peer-to-peer basis, i.e., all clients in with the same SSID/network name communicate directly with each other. No wireless router is required. This machine does not support ad-hoc communication.
• Admin Password
Administrator password in IJ Network Tool to restrict access to network users. It must be entered to access the printer and change printer settings.
• AES
An encryption method. It is optional for WPA/WPA2. Strong cryptographic algorithm adopted within
U.S. government organizations for information processing.
• AirPort Network (Infra)
Client computer and machine setup where all wireless communications pass through a wireless router.
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• Authentication Method
The method that a wireless router uses to authenticate a printer through a wireless LAN. The methods are agreeable each other.
When using WEP as an encryption method, the authentication method is able to fix to Open System or Shared Key.
For WPA/WPA2, authentication method is PSK.
◦ Auto
The printer automatically changes its authentication method to match the wireless router.
◦ Open System
In this authentication method, the communication partner is authenticated without using WEP key even if Use Password (WEP) is selected.
◦ Shared Key
In this authentication method, the communication partner is authenticated using the WEP key that was set for encryption.
B
• Bonjour
A service built into Mac OS X operating system to detect the connectable devices on a network automatically.
C
• Channel
Frequency channel for wireless communication. In the infrastructure mode, the channel is automatically adjusted to match that set to the wireless router. This machine supports channels 1 to
13. (Channels 12 and 13 are not supported depending on the country or region of purchase.) Note that the number of channels that can be used for your wireless LAN varies depending on the region or country.
D
• DHCP server functionality
The router assigns an IP address automatically whenever the printer or the personal computer on a network starts up.
• DNS server
A server that converts device names into IP addresses. When specifying IP addresses manually, specify the addresses of both a primary and a secondary server.
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F
• Firewall
It is a system that prevents an unlawful computer access in the network. To prevent, you can use the firewall function of a broadband router, the security software installed in the computer, or operation system for computer.
I
• IEEE 802.11b
International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to
11 Mbps.
• IEEE 802.11g
International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to
54 Mbps. Compatible with 802.11b.
• IEEE 802.11n
International standard for wireless LAN using the 2.4 GHz and 5 GHz frequency ranges. Even when using two or more antennas simultaneously or obtaining a bigger transfer rate than before by using multiple communication channels at the same time, the transmission speed may be influenced by the connected apparatus.
At the maximum transfer rate of 600 Mbps, it is possible to communicate with multiple computer terminals within a dozen or so metre radius.
Compatible with 802.11b and 802.11g.
• IP Address
A unique number with four parts separated by dots. Every network device that is connected to the
Internet has an IP address. Example: 192.168.0.1
An IP address is usually assigned by a wireless router or a DHCP server of the router automatically.
• IPv4/IPv6
They are internetwork-layer protocol used on the internet. IPv4 uses 32-bit addresses and IPv6 uses
128-bit addresses.
K
• Key Format
Select either ASCII or Hex as the Password (WEP) key format. The character that can be used for the
WEP key differs depending on the selected key formats.
◦ ASCII
Specify with a 5 or 13-character string that can include alphanumeric and underscore "_" characters. It is case-sensitive.
◦ Hex
Specify a 10-digit or 26-digit string that can contain hexadecimal (0 to 9, A to F, and a to f).
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• Key Length
Length of the WEP key. Select either 64 bits or 128 bits. Longer key length allows you to set a more complex WEP key.
L
• Link Quality
The status of the connection between the wireless router and the printer excluding noise
(interference) is indicated with a value from 0 to 100%.
• LPR
A platform-independent printing protocol used in TCP/IP networks. It does not support bidirectional communication.
M
• MAC Address (AirPort ID)
Also known as the physical address. A unique and permanent hardware identifier that is assigned to network devices by its manufacturer. MAC addresses are 48 bits long and are written as a hexadecimal number separated by colons, i.e., 11:22:33:44:55:66.
N
• Network (SSID)
Unique label for wireless LAN. It is often represented such as a network name or a wireless router name.
SSID distinguishes one wireless LAN from another to prevent interference.
The printer and all clients on a wireless LAN must use the same SSID in order to communicate with each other. The SSID can be up to 32 characters long, and is made up of alphanumeric characters.
The SSID may also be referred to by its network name.
P
• Password (WEP)/Password (WEP Key)
An encryption method employed by IEEE 802.11. Shared security key used to encrypt and decrypt data sent over wireless networks. This printer supports key length of 64 bits or 128 bits, key format of
ASCII code or Hexadecimal, and key number of 1 to 4.
• Performance
Indicates the status on whether the printer can be used.
• Proxy server
A server that links a LAN-connected computer to the Internet. When using a proxy server, specify the address and the port number of the proxy server.
• PSK
An encryption method employed by WPA/WPA2.
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R
• Router
A relay device to connect to another network.
S
• Signal Level
The strength of the signal received by the printer from the wireless router is indicated with a value from 0 to 100%.
• SSID
Unique label for wireless LAN. It is often represented such as a network name or a wireless router name.
SSID distinguishes one wireless LAN from another to prevent interference.
The printer and all clients on a wireless LAN must use the same SSID in order to communicate with each other. The SSID can be up to 32 characters long, and is made up of alphanumeric characters.
The SSID may also be referred to by its network name.
• Stealth
In the stealth mode, a wireless router hides itself by not broadcasting its SSID. The client must specify the SSID set to the wireless router to detect it.
The stealth mode is called a "closed network".
• Subnet Mask Address
IP address has two components, the network address and the host address. Subnet Mask used to calculate the Subnet Mask address from the IP address. A Subnet Mask is usually assigned by a wireless router or a DHCP server of the router automatically.
Example:
IP Address: 192.168.127.123
Subnet Mask: 255.255.255.0
Subnet Mask Address: 192.168.127.0
T
• TCP/IP
Suite of communications protocols used to connect hosts on the Internet or the LAN. This protocol allows different terminals to communicate with each other.
• TKIP
An encryption protocol employed by WPA/WPA2.
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U
• USB
Serial interface designed to enable you to "hot-swap" devices, i.e., by plugging and unplugging them without turning off the power.
W
• WEP/WEP Key
An encryption method employed by IEEE 802.11. Shared security key used to encrypt and decrypt data sent over wireless networks. This printer supports key length of 64 bits or 128 bits, key format of
ASCII code or Hexadecimal, and key number of 1 to 4.
• Wi-Fi
International association that certifies interoperability of wireless LAN products based on the IEEE
802.11 specification.
This machine is a Wi-Fi authorized product.
• Wireless LAN
A network that, instead of being connected by physical wires, is connected by a wireless technology, such as Wi-Fi.
• Wireless Router
A wireless transceiver or base station that receives information from wireless clients/the machine and rebroadcasts it. Required in an infrastructure network.
• WPA
Security framework announced by the Wi-Fi Alliance in October 2002. The security has been strengthened more than WEP.
◦ Authentication
WPA defines the following authentication methods: WPA Personal that can be used without an authentication server, plus WPA Enterprise that do require an authentication server.
This machine supports WPA Personal.
◦ Passphrase
This encrypted key is used to perform WPA Personal authentication.
The passphrase should be a string of 8 to 63 alphanumeric characters or a 64-digit hexadecimal value.
• WPA2
Security framework released by the Wi-Fi Alliance in September 2004 as a later version of WPA.
Provides a stronger encryption mechanism through Advanced Encryption Standard (AES).
◦ Authentication
WPA2 defines the following authentication methods: WPA2 Personal that can be used without an authentication server, plus WPA2 Enterprise that do require an authentication server.
This machine supports WPA2 Personal.
◦ Passphrase
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This encrypted key is used to perform WPA2 Personal authentication.
The passphrase should be a string of 8 to 63 alphanumeric characters or a 64-digit hexadecimal value.
• WPS (Wi-Fi Protected Setup)
WPS is a standard for easy and secure establishment of a wireless network.
There are 2 primary methods used in the Wi-Fi Protected Setup:
PIN entry: a mandatory method of setup for all WPS certified devices
Push button configuration (PBC): an actual push button on the hardware or through a simulated push button in the software.
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Restrictions
If you use a printer over the wireless LAN, the printer may recognize nearby wireless systems, you should set a network key (WEP or WPA/WPA2) to the wireless router to encrypt wireless transmission. Wireless communication with a product that does not comply with the Wi-Fi standard cannot be guaranteed.
Connecting with too many computers may affect the printer performance, such as printing speed.
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Tips for Ensuring Optimal Printing Quality
Useful Information about Ink
Key Points to Successful Printing
Be Sure to Make Paper Settings after Loading Paper
Canceling a Print Job
Printer Handling Precautions
Key to Enjoying Consistent Printing Quality
Precautions for Safe Transport of the Printer
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Useful Information about Ink
How is ink used for various purposes other than printing?
Ink may be used for purposes other than printing.
When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink. For this reason, the number of sheets that can be printed with the first ink tanks is fewer than the succeeding ink tanks.
The printing costs described in the brochures or websites are based on the consumption data from not the first ink tank /ink cartridge but the succeeding ink tank /ink cartridge.
Ink is sometimes used to maintain the optimal printing quality.
To keep printer's performance, Canon printer performs cleaning automatically according to its condition.
When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
[Cleaning function]
The cleaning function helps the printer to suck air bubbles or ink itself from the nozzle and thus prevents print quality degradation or nozzle clogging.
Does black-and-white printing use color ink?
Black-and-white printing may use ink other than black ink depending on the type of printing paper or the settings of the printer driver. So, color ink is consumed even when printing in black-and-white.
The ink lamp indicates when ink is running low.
The ink lamp flashes to indicate that the ink is running low.
Checking the Ink Status with the Ink Lamps
Note
• The printer uses pigment ink. Due to the nature of the pigment ink, the ink on the printed surface may be removed when being rubbed or scratched.
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Key Points to Successful Printing
Check the printer status before printing!
• Is the print head OK?
If a print head nozzle is clogged, print will be faint and papers will be wasted. Print the nozzle check pattern to check the print head.
• Is the inside of the printer smeared with ink?
After printing large quantities of paper or performing borderless printing, the area where papers go
through may get smeared with ink. Clean the inside of your printer with Bottom Plate Cleaning .
Check how to load the paper correctly!
• Is the paper loaded in the correct orientation?
To load paper in the rear tray or manual feed tray, load paper WITH THE PRINT SIDE FACING YOU.
A: rear tray
B: manual feed tray
• Is the paper loaded in the proper paper source?
Load paper either in the rear tray or in the manual feed tray, depending on the size or thickness of paper.
C: Load two or more sheets of paper at a time.
D: Load one sheet of large size paper, such as 14" x 17" (36 x 43 cm) paper, or thick paper at a time.
• Is the paper curled?
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The curled paper causes paper jam. Flatten the curled paper, then reload it.
"Load the paper after correcting its curl." in
Paper Is Smudged/Printed Surface Is Scratched
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Be Sure to Make Paper Settings after Loading Paper
If the media type setting is not the one for the loaded paper, printing results may not be satisfactory. After loading paper, be sure to select the appropriate media type setting for the loaded paper.
Print Results Not Satisfactory
There are various types of paper: paper with special coating on the surface for printing photos with optimal quality and paper suitable for documents.
Each media type has specific preset settings, such as how ink is used and sprayed, distance from nozzles, etc., so that you can print on that type with optimal image quality.
This allows you to print with the settings best suited for the loaded media type just by selecting that media type.
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Canceling a Print Job
Never press the ON button!
If you press the ON button while printing is in progress, the print data sent from the computer queues in the printer and you may not be able to continue to print.
Press the RESUME/CANCEL button to cancel printing.
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Printer Handling Precautions
Do not place any object on the top cover!
Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
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Key to Enjoying Consistent Printing Quality
The key to printing with the optimal printing quality is to prevent the print head from drying or clogging.
Always observe the following rules for optimal printing quality.
Note
• Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paintstick, or bleed if water or sweat comes in contact with the printed area.
Never unplug the power cord until the power is turned off!
If you press the ON button to turn off the power, the printer caps the print head (nozzles) automatically to prevent from drying. If you unplug the power cord from the wall outlet before the POWER lamp is turned off, the print head will not be capped properly and this will cause drying or clogging.
When unplugging the power cord , make sure that the POWER lamp is not lit.
Print periodically!
Just as the tip of a felt pen becomes dry and unusable if it has not been used for a long time, even if it is capped, the print head too, may become dried or clogged if the printer has not been used for a long time.
We recommend you to use the printer at least once a month.
Ink is mixed at fixed intervals.
The printer is set to automatically mix the ink to maintain optimal printing quality. Therefore, printing on a regular basis helps keep the ink in good condition. If the printer is not used for an extended period of time, the printer will automatically mix the ink when the power is turned on.
However, if the function of automatic ink mixing is disabled or the colors on the printout become uneven, mix the ink manually.
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Precautions for Safe Transport of the Printer
When relocating the printer, make sure of the following.
Important
• Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport.
• With the print head and ink tank left installed in the printer, press the ON button to turn off the power.
This allows the printer to automatically cap the print head, thus preventing it from drying.
• After packing, do not tilt the box containing the printer or turn it on its side or upside down. Doing so may cause the ink to leak during transport and cause damage to the printer.
• When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to keep the printer with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".
1. Turn the printer off.
2. Confirm that the POWER lamp is off and unplug the power cord .
Important
• Do not unplug the printer while the POWER lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print.
3. Retract the output tray extension, then close the paper output tray and the paper support gently.
4. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer.
5. Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation. Then pack the printer in the plastic bag.
6. Attach the protective material to the printer when packing the printer in the box.
Important
• When setting up the printer, always carry it with two people.
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Legal Limitations on Use of Your Product and Use of Images
It may be unlawful to print the following documents.
The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.
• Paper money
• Money orders
• Certificates of deposit
• Postage stamps (canceled or uncanceled)
• Identifying badges or insignias
• Selective service or draft papers
• Checks or drafts issued by governmental agencies
• Motor vehicle licenses and certificates of title
• Traveler's checks
• Food stamps
• Passports
• Immigration papers
• Internal revenue stamps (canceled or uncanceled)
• Bonds or other certificates of indebtedness
• Stock certificates
• Copyrighted works/works of art without permission of copyright owner
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Specifications
General Specifications
Printing resolution (dpi) 4800* (horizontal) x 2400 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Interface
Print width
Operating environment
Storage environment
Power supply
Power consumption
External dimensions
USB Port:
Hi-Speed USB *1
Direct Print Port:
PictBridge
LAN Port:
Wired LAN: 100BASE-TX / 10BASE-T
Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2
*1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
*2 Setup possible through WPS (Wi-Fi Protected Setup), WCN (Windows
Connect Now) or Cableless setup.
USB and LAN can be used at the same time.
Wireless LAN and wired LAN cannot be used at the same time.
Manual Feed Tray: 13.7 inches/348.8 mm (for Borderless Printing: 14 inches/356 mm)
Rear Tray: 12.7 inches/322.2 mm (for Borderless Printing: 13 inches/329 mm)
Temperature: 41 to 95 °F (5 to 35 °C)
Humidity: 10 to 90 % RH (no condensation)
* The performance of the printer may be reduced under certain temperature and humidity conditions.
Recommended conditions:
Temperature: 59 to 86 °F (15 to 30 °C)
Humidity: 10 to 80 % RH (no condensation)
* For the temperature and humidity conditions of papers such as photo paper, refer to the paper's packaging or the supplied instructions.
Temperature: 32 to 104 °F (0 to 40 °C)
Humidity: 5 to 95 % RH (no condensation)
AC 100-240 V, 50/60 Hz
Printing: Approx. 18 W *1
Standby (minimum): Approx. 2.1 W *1*2
OFF: Approx. 0.4 W
*1 Wireless LAN is active.
*2 The wait time for standby cannot be changed.
Approx. 27.2 (W) x 15.2 (D) x 8.5 (H) inches
Approx. 689 (W) x 385 (D) x 215 (H) mm
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Weight
Print Head/Ink
* With the Paper Support and Paper Output Tray retracted.
Approx. 43.9 lb (Approx. 20.0 kg)
* With the Print Head and ink tanks installed.
Total 7680 nozzles (PM / PC / Y / M / R / PBK / C / CO / MBK / GY each 768 nozzles)
Network Specifications
Communication protocol
Wired LAN
TCP/IP
Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T)
Transfer speed: 10 M/100 Mbps (auto switching)
Wireless LAN Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b
Frequency bandwidth: 2.4 GHz
Channel: 1-11 or 1-13
* Frequency bandwidth and available channels differ depending on country or region.
Communication distance: Indoors 164 feet/50 m
* Effective range varies depending on the installation environment and location.
Security:
WEP (64/128 bits)
WPA-PSK (TKIP/AES)
WPA2-PSK (TKIP/AES)
Setup:
WPS (Push button configuration/PIN code method)
WCN (WCN-NET)
Cableless setup
Other Features: Administration password
Minimum System Requirements
Conform to the operating system's requirements when higher than those given here.
Windows
Operating System
Browser
Hard Disk Space
Windows 8.1*, Windows 8
Windows 7, Windows 7 SP1
Windows Vista SP1, Windows Vista SP2
Windows XP SP3 32-bit only
* Windows 8.1 includes Windows 8.1 Update.
Internet Explorer 8 or later
3 GB
Note: For bundled software installation.
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The necessary amount of hard disk space may be changed without notice.
XGA 1024 x 768 Display
Mac OS
Operating System
Browser
Hard Disk Space
Display
Mac OS X v10.7.5 or later
Safari 5 or later
1.5 GB
Note: For bundled software installation.
The necessary amount of hard disk space may be changed without notice.
XGA 1024 x 768
Other Supported OS
Some functions may not be available with each OS. Refer to the Canon web site for details on operation with iOS,
Android, and Windows RT.
Mobile Printing Capability
Apple AirPrint
PIXMA Cloud Link
• An internet connection is required to use all the Online Manual.
• Windows: Operation can only be guaranteed on a computer with Windows 8.1, Windows 8,
Windows 7, Windows Vista or Windows XP pre-installed.
• Windows: A CD-ROM Drive or internet connection is required during software installation.
• Windows: Internet Explorer 8, 9, 10 or 11 is required to install Easy-WebPrint EX.
• Windows: Some functions may not be available with Windows Media Center.
• Windows: .NET Framework 4 or 4.5 must be installed to use the Windows software.
• Windows: XPS Essentials Pack is required to print on Windows XP.
• Mac OS: Hard Disk must be formatted as Mac OS Extended (Journaled) or Mac OS Extended.
• Mac OS: For Mac OS, an internet connection is required during software installation.
• In an in-house network environment, the 5222 port must be open. Contact the network administrator for details.
Information in this guide is subject to change without notice.
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About the Administrator Password
An administrator password "canon" is already specified for the printer at the time of purchase.
Important
• For security reasons, it is recommended to change the password before you use the printer.
• You can change the password using one of the tools below. (Some tools may not be available depending on the printer you are using.)
• operation panel of the printer
• IJ Network Tool
• printer information screen displayed on some Canon application software
• When you change the password, use 0 to 32 alphanumeric characters.
• If the password has been changed while you are sharing the printer and you do not know the password, ask the administrator of the printer you are using.
• The password reverts to the default setting by initializing the printer settings.
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List of Function for Each Model
P series iP series iX series iB series
MG series
Model name Card slot
MG7530F ✓
✓ MG7500
MG7100 ✓
✓ MG6730
MG6600
MG6500
MG6400
✓
✓
✓
MG5600
MG5500
MG3500
MG2900
MG2500
MG2400
–
–
–
–
–
–
MX series
Model name Card slot
MX920 –
MX720
MX530
–
–
MX520
MX490
MX470
MX450
MX390
–
–
–
–
–
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MB series
Model name Card slot
MB5300 –
MB5000
MB2300
MB2000
–
–
–
E series
Model name Card slot
E610 –
E560
E480
E460
E400
–
–
–
–
P series
Model name Card slot
P200 – iP series
Model name Card slot iP8700 – iP2800 iP110
–
– iX series
Model name Card slot iX6800 iX6700
–
– iB series
Model name Card slot iB4000 –
PRO series
Model name Card slot
PRO-100S –
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PRO-10S –
239
Printing
Printing from a Digital Camera
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Printing from a Computer
Printing with Application Software that You are Using (Printer Driver)
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Printing with Application Software that You are Using (Printer
Driver)
Printing with Easy Setup
Basic
Various Printing Methods
Changing the Print Quality and Correcting Image Data
Overview of the Printer Driver
Updating the Printer Driver
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Printing with Easy Setup
The simple setup procedure for carrying out appropriate printing on this printer is as follows:
1.
Check that the printer is turned on
2.
on the printer
3. Select the printer
Select your model from the Printer list in the
Note
• Click Show Details to switch the Setup window to the detailed display.
4. Select the paper size
For Paper Size, select the paper size to be used.
If necessary, set the number of copies, the pages to be printed, and the orientation.
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5. Select Quality & Media from the pop-up menu
6. Select the media type
For Media Type, select the same paper type loaded in the printer.
7. Select the paper source
Select Manual Feed or Rear Tray that matches your purpose for Paper Source.
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Important
• The paper source settings that can be selected may differ depending on the paper type and size.
8. Select the print quality
For Print Quality, select High, Standard, or Fast according to your purpose.
Important
• Certain print quality levels cannot be selected depending on the settings of Media Type.
9. Complete the setup
Click Print.
When you execute print, the document will be printed in accordance with the type and size of the media.
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Important
• If you check the Do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed.
• In the Presets section, click Save Current Settings as Preset... to
register the specified settings
.
• To print on Canvas, Fine Art "Museum Etching", or Photo Paper Pro Premium Matte, follow the instructions displayed on the screen.
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Paper Settings on the Printer Driver
When you use this printer, selecting a media type that matches the print purpose will help you achieve the best print results.
You can use the following media types on this printer.
Commercially available papers
Media name Media Type in the printer driver
Plain Paper (including recycled paper) Plain Paper
Canon genuine papers (Photo Printing)
Media name <Model No.>
Photo Paper Plus Glossy II <PP-201>
Media Type in the printer driver
Photo Paper Plus Glossy II
Photo Paper Pro Platinum <PT-101>
Photo Paper Pro Luster <LU-101>
Photo Paper Pro Platinum
Photo Paper Pro Luster
Photo Paper Plus Semi-gloss <SG-201> Photo Paper Plus Semi-gloss
Matte Photo Paper <MP-101> Matte Photo Paper
Canon genuine papers (Original Products)
Media name <Model No.> Media Type in the printer driver
Photo Stickers <PS-101> Photo Paper Plus Glossy II
Special paper (other than genuine Canon paper)
Media Features Media Type in the printer driver
Media Types with Art Material Textures Other Fine Art Paper 1 / Other Fine Art Paper 2
Media Types with Glossy Surfaces Other Glossy Paper (Wide Margins) / Other Glossy Paper
Fabric that has the look of canvas Canvas
Important
• When Media Type on the printer driver is set to Other Glossy Paper (Wide Margins), Fine Art
"Museum Etching", Photo Paper Pro Premium Matte, Other Fine Art Paper 1, Other Fine Art
Paper 2, or Canvas, no data is printed in the top and bottom 30 mm edges (printing direction) of the paper. For Paper Size on the printer driver, select "XXX (Art Paper Margin 30)".
For information about the printable area, see " Printing Area ."
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Various Printing Methods
Setting the Number of Copies and Printing Order
Setting the Stapling Margin
Execute Borderless Printing
Scaling the Printing to Fit the Paper Size
Scaled Printing
Page Layout Printing
Printing on Postcards
Changing the Clear Coating Settings
Create or Delete a Form File
Switching the Paper Source to Match the Purpose
Setting Paper Dimensions (Custom Size)
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Setting the Number of Copies and Printing Order
Collate pages + Reverse Collate pages + Normal Reverse
The procedure for specifying the number of copies and printing order is as follows:
1. Specify the number of copies to be printed
Specify the number of copies to print from the Copies in the Print Dialog
.
2. Select Paper Handling from the pop-up menu
3. Check the Collate pages check box when you are specifying multiple copies in the Copies box
Check the Collate pages check box to print all the pages of a single copy together.
Uncheck this check box to print all pages with the same page number together.
4. Specify the print order
Check Page Order.
When you select Automatic or Reverse, printing starts from the last page.
When you select Normal, printing starts from the first page.
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5. Complete the setup
Click Print.
When you execute print, the specified number of copies will be printed with the specified printing order.
Important
• When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software. When you specify the number of copies and the printing order with both the application software and this printer driver, the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled.
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Setting the Stapling Margin
The procedure for setting the margin width and the staple side is as follows:
1. Select Margin from the pop-up menu on the
2. Set the margin width and the staple side
If necessary, set the Margin width, and select a stapling position from the Stapling Side list.
Note
• The printer automatically reduces the print area depending on the staple position margin.
3. Complete the setup
Click Print.
When you execute print, the data is printed with the specified margin width and staple side.
Important
• When borderless printing is enabled, Margin and Stapling Side appear grayed out and are unavailable.
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Execute Borderless Printing
The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area.
However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
The procedure for performing borderless printing is as follows:
Setting Borderless Printing
1. Select the size of the paper for borderless printing
Select "XXX (borderless)" from the Paper Size in the Print Dialog
.
2. Select Borderless Printing from the pop-up menu
3. Adjust the amount of extension from the paper
If necessary, adjust the amount of extension using the Amount of Extension slider.
Moving the slider to the right increases the amount extending off the paper, and moving the slider to the left decreases the amount.
It is recommended to set the slider at the second position from the right for most cases.
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Important
• When the Amount of Extension slider is set to the rightmost position, the back side of the paper may become smudged.
4. Complete the setup
Click Print.
When you execute print, the data is printed without any margins on the paper.
Important
• Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "(borderless)" from the Paper Size.
• If borderless printing is enabled, only the following selections are available from the Print dialog when you display the pop-up menu and click Quality & Media and then Media Type: Photo Paper Plus
Glossy II, Photo Paper Pro Platinum, Photo Paper Pro Luster, Photo Paper Plus Semi-gloss,
Matte Photo Paper, Other Glossy Paper, and Ink Jet Hagaki.
• Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used.
• When the ratio of the height to the width differs from the image data, a portion of the image may not be printed depending on the size of the media used.
In this case, crop the image data with an application software according to the paper size.
• When scaled printing or page layout printing is enabled, you cannot perform borderless printing.
Expanding the Range of the Document to Print
Setting a large amount of extension allows you to perform borderless printing with no problems. However, the portion of the document extending off the paper range will not be printed and for this reason, the subjects around the perimeter of a photo may not be printed.
When you are not satisfied with the result of borderless printing, reduce the amount of extension. The extension amount decreases as the Amount of Extension slider is moved to the left.
Important
• When the amount of extension is decreased, an unexpected margin may be produced on the print, depending on the size of the paper.
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Note
• When the Amount of Extension slider is set to the leftmost position, image data will be printed in the full size. If you set this when printing the address side of a postcard, the postal code of the sender is printed in the correct position.
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Scaling the Printing to Fit the Paper Size
The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows:
1. Check the paper size
Check that the Paper Size in the
Print Dialog is the same as the paper size that you set in the
application software.
2. Select Paper Handling from the pop-up menu
3. Set the print paper size
Check the Scale to fit paper size check box. Then from the Destination Paper Size pop-up menu, select the paper size that is actually loaded in the printer.
4. If necessary, check the Scale down only check box
When you check this check box, the document will be reduced to fit to the paper size when the document size is larger than the page size. The document will be printed in the original size when the document size is smaller than the page size.
5. Complete the setup
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Click Print.
When you execute print, the document will be enlarged or reduced to fit to the page size.
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Scaled Printing
The procedure for printing a document with pages enlarged or reduced is as follows:
1. Select the printer
In the Page Setup Dialog , select your model name from the Format For list.
2. Set scaled printing
Specify the scaling factor in the Scale box, and click OK.
Note
• Depending on the Scale value that you set, an error message may be displayed.
3. Complete the setup
, click Print.
When you execute print, the document will be printed with the specified scale.
Important
• When the application software which you used to create the original has the scaled printing function, configure the settings on your application software. You do not need to configure the same setting in the Page Setup dialog.
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Page Layout Printing
The page layout printing function allows you to print more than one page image on a single sheet of paper.
The procedure for performing page layout printing is as follows:
1. Select Layout from the pop-up menu in the Print Dialog
2. Set the number of original you print on one page
In Pages per Sheet, specify the number of page you print on one page.
3. If necessary, set the following items
Layout Direction
To change the page placement order, select an icon from the list.
Border
To print a page border around each document page, select a type of page border.
Reverse page orientation
Select this check box to change the paper orientation.
Flip horizontally
Select this check box to reverse left and right of the document.
258
4. Complete the setup
Click Print.
When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
259
Printing on Postcards
This section describes the procedure for postcard printing.
1.
2. Select paper size in the
Select Postcard or Postcard Double from the Paper Size menu.
Important
• Return postcards can be used only when you print them from the computer.
• When printing a return postcard, always set the paper size to Postcard Double from your application software or the printer driver.
• Do not fold the return postcard. If a crease is formed, the printer will not be able to feed the postcard properly, and this condition will cause line shifts or a paper jam.
• With return postcards, borderless printing cannot be used.
3. Select Quality & Media from the pop-up menu
4. Select the media type
For Media Type, select the same paper type loaded in the printer.
Important
• This printer cannot print on postcards that have photos or stickers attached.
• When printing on each side of a postcard separately, you will get cleaner printing if you print the message side first and then print the address side.
5. Complete the setup
Click Print.
When you execute printing, the data will be printed onto the postcard.
Important
• If you check the Do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed.
260
Changing the Clear Coating Settings
When you execute clear coating, the printer applies chroma optimizer (CO) ink onto the printing surface and allows you to adjust the glossiness.
You can also create the areas to be clear-coated and save the area information as a form. When you use a form to perform clear coating, you can achieve decorative effects that cause certain characters and patterns to pop out.
This section explains procedures for changing the clear coating settings.
1. From the Print Dialog , display the pop-up menu, and select Clear Coating
2. Setting the clear coating area
Select Auto, Overall, or Custom that matches your purpose for Clear Coating Area.
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Auto
The printer automatically sets the areas to be clear-coated and whether clear coating is to be executed.
It may be possible to reduce the ink consumption of the chroma optimizer (CO) or to accelerate the print speed.
Overall
The printer clear-coats the entire print area.
If selecting Auto produced unsatisfactory clear coating effects, selecting Overall may improve the results.
Custom
Use a form to specify the clear coating areas.
Select this option also when you are creating or deleting a form.
If you select Auto or Overall, go to step 5.
If you select Custom, perform the subsequent steps.
Important
• On the Quality & Media, look at Media Type. If a media type other than Photo Paper Plus
Glossy II, Photo Paper Pro Platinum, Photo Paper Pro Luster, Photo Paper Plus Semi-
gloss, Other Glossy Paper (Wide Margins), or Other Glossy Paper is selected, you cannot select Overall or Custom.
• Depending on which print quality is set on the Quality & Media, you may not be able to select
Custom.
• If Overall is selected and the media type is changed to one that cannot use Overall, the clear coating area setting is changed to Auto.
• If Custom is selected and the media type or the print quality is changed to one that does not support form composite print or form file creation, the clear coating area setting is changed to
Auto.
3. Selecting a form file
262
Click Form Composite Print, and then from form files, select the form file to be used.
The white areas of the selected form become the clear coating areas. Clear coating is not applied to the non-white areas.
Note
• To display form files in a list, you must first create form files .
• You can rearrange the displayed form files by clicking the list heading.
4. Set the form details
If necessary, specify the following settings.
Invert Form
You can reverse the clear coating areas.
Apply Form
Set the method for applying the form to the document pages.
To apply the first page of the selected form to the entire document, select Same to All Pages.
To make the document and the form correspond in sequence from the first page, select Individual
Page.
Pattern
Select the pattern type and size from the list.
The pattern is applied to areas that are not clear coated.
5. Complete the setup
Click Print.
When printing is executed, the clear coating effect that was set is added when the document is printed.
Important
• The decorative effects of clear coating may diminish depending on the document to be clear coated.
• Selecting Black and White Photo Print on the Quality & Media may diminish the decorative effects of clear coating.
Related Topic
263
Create or Delete a Form File
You can create clear coating areas by using the application software of your choice, and save those areas as a form. An unnecessary form file can be deleted.
This section describes the procedure for creating a form file.
Create a Form File
1. Creating data for use as a form file
Using the application software of your choice, create data that contains the characters and patterns to be used as the form file.
The white areas of the created data become the clear coating areas. Clear coating is not applied to the non-white areas.
2. From the Print Dialog , display the pop-up menu, and select Clear Coating
3. Selecting Create/Delete Form File
Select Custom from the Clear Coating Area menu, and then select Create/Delete Form File.
4. Setting the form name
In Form Name, enter the name of the form to be created.
Note
• Spaces, tabs, and returns cannot be entered at the beginning or end of a form name.
• You cannot set a form name that is the same as the name of an existing form file.
• You cannot change the name of the created form.
5. Complete the setup
264
Click Print.
When you execute printing, the data that you created using the application software is saved as a form file.
Important
• To create a form file, you must connect this printer to your computer and turn on the printer.
• When Create/Delete Form File is selected, printing is not actually performed from the printer even if printing is executed.
• Form Composite Print and Create/Delete Form File can be executed only from the Print Dialog.
Some applications do not support these functions.
Note
• To display the created form files on the list, you must display the pop-up menu and select Clear
Coating again.
• When creating a form file, use the same settings (such as Paper Size and Borderless Printing) that were used for form composite print.
• You can register up to 30 form files.
Deleting Unnecessary Form File
1. From the Print Dialog , display the pop-up menu, and select Clear Coating
2. Selecting Create/Delete Form File
Select Custom from the Clear Coating Area menu, and then select Create/Delete Form File.
3. Select the form file to be deleted
From form files, select the form file to be deleted.
4. Delete the form file
Click Delete. When the confirmation message appears, click OK.
The selected form file is deleted from the form files.
Important
• To delete a form file, you must connect this printer to your computer and turn on the printer.
265
Switching the Paper Source to Match the Purpose
In this printer, there are two paper sources, a manual feed tray and a rear tray.
You can facilitate printing by selecting a paper source setting that matches your media type or purpose.
The procedure for setting paper source is as follows:
1. Select Quality & Media from the pop-up menu of the
2. Select the media type
For Media Type, select the same paper type loaded in the printer.
Note
• When Other Glossy Paper (Wide Margins), Fine Art "Museum Etching", Photo Paper Pro
Premium Matte, Other Fine Art Paper 1Other Fine Art Paper 2, or Canvas is selected for
Media Type in the Print Dialog, select "XXX (Art Paper Margin 30)" for Paper Size.
3. Select the paper source
For Paper Source, select the item below that matches your purpose.
Manual Feed
Paper is supplied from the manual feed tray in the back.
Important
• When 4 x 6, 5 x 7, A5, JIS B5, L, Postcard or Postcard Double is selected for Paper Size on the Print Dialog, paper cannot be supplied from the manual feed tray in the back.
• When Plain Paper, Hagaki A, Ink Jet Hagaki, or Hagaki is selected from the Media Type menu of the Quality & Media on the pop-up menu in the Print dialog, paper cannot be supplied from the manual feed tray in the back.
Rear Tray
Paper is fed from the rear tray.
266
Important
• When 14"x17" 36x43cm is selected for Paper Size on the Print Dialog, paper cannot be supplied from the rear tray.
• When Fine Art "Museum Etching", Photo Paper Pro Premium Matte or Canvas is selected from the Media Type menu of the Quality & Media on the pop-up menu in the Print dialog, paper cannot be supplied from the rear tray.
4. Complete the setup
Click Print.
When you execute print, the printer uses the specified paper source to print the data.
267
Setting Paper Dimensions (Custom Size)
You can specify the height and width of paper when its size cannot be selected from the Paper Size menu.
Such a paper size is called "custom size."
The procedure for specifying a custom size is as follows:
1. Creating a new custom paper size
, select Manage Custom Sizes... from Paper Size.
In the Custom Paper Sizes dialog, click +.
Untitled will be added to the list.
2. Setting details about the custom paper size
Double-click Untitled, enter the name of the paper size you want to register, and specify the Width and
Height of the paper for Paper Size.
Select User Defined or your model for Non-Printable Area, and enter the margins.
3. Registering the custom paper size
Click OK.
The custom size is registered.
Important
• If the application software that created the document has a function for specifying height and width values, use the application software to set the values. If the application software does not have such a function or if the document does not print correctly, perform the above procedure from the printer driver to set the values.
• When you use a custom page size, correctly set the size of the paper loaded in the printer in the
Custom Paper Sizes dialog.
If an error message is displayed even though paper of the same size that was specified is loaded, select Custom Settings from the pop-up menu of Canon IJ Printer Utility, and uncheck the Detect
paper width check box.
Note
• To duplicate the registered paper size, select the paper size that you want to duplicate from the
Custom Paper Sizes list, and click Duplicate.
268
• To delete a registered paper size, select the paper size that you want to delete from the Custom Paper
Sizes list, and click -.
Related Topic
Changing the Printer Operation Mode
269
Changing the Print Quality and Correcting Image Data
Setting the Print Quality Level (Custom)
Printing a Color Document in Monochrome
Adjusting Tone
Specifying Color Correction
Optimal Photo Printing of Image Data
Adjusting Colors with the Printer Driver
Printing with ICC Profiles (Specifying an ICC Profile from the Application
Software)
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver)
Interpreting the ICC Profile
Adjusting Color Balance
Adjusting Brightness
Adjusting Intensity
Adjusting Contrast
270
Setting the Print Quality Level (Custom)
The print quality level can be set in the Custom.
The procedure for setting the print quality level is as follows:
1. Select Quality & Media from the pop-up menu on the
2. Select the print quality
Select Custom for Print Quality.
3. Setting the print quality level
Move the Quality slider to select the print quality level.
4. Complete the setup
Click Print.
When you execute print, the image data is printed with the selected print quality level.
Important
• Certain print quality levels cannot be selected depending on the settings of Media Type.
Related Topics
271
Printing a Color Document in Monochrome
The procedure for printing a color document in monochrome is as follows:
1. Select Quality & Media from the pop-up menu on the
2. Set black and white photo printing
Check the Black and White Photo Print check box.
3. Complete the setup
Click Print.
When you execute print, the document is converted to grayscale data. It allows you to print the color document in monochrome.
Note
• During Black and White Photo Print, inks other than black ink may be used as well.
Related Topic
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Adjusting Tone
When printing black and white photos, you can produce the cooling effects of cool colors and the warming effects of warm colors.
Cool Tone is selected Black and White is selected Warm Tone is selected
The procedure for adjusting tone is as follows:
1. Select Quality & Media from the pop-up menu of the
2. Select the media type
For Media Type, select the same media type loaded in the printer.
3. Set black and white photo printing
Check the Black and White Photo Print check box.
4. Select Color Options from the pop-up menu
5. Adjusting monochrome tones
Specify one of the following items from Tone. The selected value will be shown in the preview on the left side.
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Cool Tone
This item adjusts color tones to cool shades (cool black). When you select Cool Tone, a value of
-30 is entered for X, and a value of 0 for Y.
Black and White
This item adjusts color tones to neutral shades. When you select Black and White, a value of 0 is entered for X, and a value of 0 for Y.
Warm Tone
This item adjusts color tones to warm shades (warm black). When you select Warm Tone, a value of 30 is entered for X, and a value of 0 for Y.
Custom
You can adjust the color tones while checking the colors in the adjustment area.
To adjust the color tones, either enter values directly or click the up/down arrows. When you enter values, set values in the range of -100 to 100 for X, and -50 to 50 for Y.
You can also adjust the color tones by clicking or dragging the adjustment area with the mouse.
If you select another color tone and then select Custom again, the values that were preset in
Custom are restored.
Important
• Tone and X, Y (Monochromatic adjustment value) are displayed when Black and White Photo
Print check box is selected for Quality & Media.
6. If necessary, adjust monochromatic colors manually
To adjust the color tones, either enter values directly to X or Y (Monochromatic adjustment value) or click the up/down arrows.
You can also adjust the color tones by clicking or dragging the adjustment area with the mouse.
7. Complete the setup
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Click Print.
When you execute print, the color document is converted to grayscale data with adjusted tones. It allows you to print the color document in monochrome.
Important
• If you select ColorSync for Color Matching, then Tone, X, and Y appear grayed out and are unavailable.
Related Topics
Printing a Color Document in Monochrome
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Specifying Color Correction
You can specify the color correction method suited to the type of document to be printed.
Normally, when data is printed, the printer driver automatically adjusts the colors.
When you want to print by using the color space (Adobe RGB or sRGB) of the image data effectively or by specifying a printing ICC profile from your application software, select ColorSync. When you want to print by having the printer driver correct the colors, select Canon Color Matching.
The procedure for specifying color correction is as follows:
1. Select Color Matching from the pop-up menu of the Print Dialog
2. Select color correction
Select the item below that matches your purpose.
ColorSync
Perform color correction using ColorSync.
Canon Color Matching
Print in PRO mode.
For information about PRO mode, see " Adjusting Colors with the Printer Driver ."
3. Complete the setup
Click Print.
When you execute print, the document data is printed with the specified color correction.
Important
• Depending on the application software, when a printing ICC profile is specified from that application software, Canon Color Matching cannot be selected because ColorSync is selected automatically.
• The Quality & Media setting is necessary even when ColorSync or Canon Color Matching is selected.
Related Topics
Optimal Photo Printing of Image Data
Adjusting Colors with the Printer Driver
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software)
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Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver)
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Optimal Photo Printing of Image Data
When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor.
To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose.
Color Management
Devices such as digital cameras, scanners, monitors, and printers handle color differently. Color management (color matching) is a method that manages device-dependent "colors" as a common color space.
For Mac OS, a color management system called "ColorSync" is built into the operating system.
Adobe RGB and sRGB are popularly used as common color spaces. Adobe RGB has a wider color space than sRGB.
ICC profiles convert device-dependent "colors" into a common color space. By using an ICC profile and carrying out color management, you can draw out the color space of the image data within the color reproduction area that the printer can express.
Note
• Normally, image files are saved in JPEG format. Some digital cameras allow you to save images in a format called RAW. RAW data refers to an image saving format that requires a computer to develop the image. You can embed an input ICC profile tag into a RAW file by using special application software.
Selecting a Printing Method Suited to the Image Data
The recommended printing method depends on the color space (Adobe RGB or sRGB) of the image data or the application software to be used.
There are two typical printing methods.
Check the color space (Adobe RGB or sRGB) of the image data and the application software to be used, and then select the printing method suited to your purpose.
Adjusting Colors with the Printer Driver
Describes the procedure for printing by using the color correction function of the printer driver.
Print in PRO mode.
Select this function when you want to print impressions that are close to those displayed on the monitor, for example, if you corrected the colors while checking the print image on the monitor.
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software)
Describes the procedure for printing by using the color space of Adobe RGB or sRGB effectively.
You can print with a common color space by setting up the application software and the printer driver so that the color management matches the input ICC profile of the image data.
The method for setting up the printer driver differs depending on the application software to be used.
Related Topic
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Adjusting Colors with the Printer Driver
To print in PRO mode, specify the color correction function of the printer driver. PRO mode accurately applies the characteristics of data displayed on the monitor and allows you to obtain print results of impressions that are close to those displayed on the monitor.
Important
• When you print in PRO mode, Canon recommends that you set the monitor and the environment light as follows:
• Monitor
Color temperature: D50 (5000K)
Brightness: 120 cd/m2
Gamma: 2.2
• Environment light
Fluorescent light for D50 color evaluation (color temperature 5000K, high color rendering properties)
Brightness when looking at printed materials: 500 lx ± 125 lx
Note
• When printing from an application software that allows you to identify and specify ICC profiles, use an
ICC profile for printing with that application software and select setting items that manage colors.
The procedure for adjusting colors with the printer driver is as follows:
1. Select Color Matching from the pop-up menu of the Print Dialog
2. Select color correction
Select Canon Color Matching.
3. Set the other items
From the pop-up menu, select Color Options. If necessary, adjust the color balance (Cyan, Magenta,
Yellow) and adjust Brightness, Intensity, and Contrast settings.
4. Complete the setup
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Click Print.
When you execute print, the printer driver adjusts the colors when printing the data.
Related Topics
Setting the Print Quality Level (Custom)
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Printing with ICC Profiles (Specifying an ICC Profile from the
Application Software)
When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into Mac OS when printing. The printer prints the editing and touch-up results of the application software and effectively uses the color space of the input ICC profile specified in the image data.
To use this printing method, use your application software to select color management items and specify an input ICC profile and a printing ICC profile in the image data.
Even if you print using a printing ICC profile that you created yourself or one for special Canon paper, be sure to select color management items from your application software.
For instructions, refer to the manual of the application software you are using.
1. Select Color Matching from the pop-up menu of the Print Dialog
2. Select color correction
Select ColorSync.
You can leave Profile set to Automatic.
Important
• Depending on the application software you use, you may not be able to select setting items other than ColorSync.
• If you choose a Profile setting other than Automatic or "Printing Paper ICC Profile", the printer will not be able to print with the correct colors.
3. Complete the setup
Click Print.
When you execute print, the printer uses the color space of the image data.
Related Topics
Setting the Print Quality Level (Custom)
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Printing with ICC Profiles (Specifying an ICC Profile from the
Printer Driver)
Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data.
1. Select Color Matching from the pop-up menu of the Print Dialog
2. Select color correction
Select ColorSync.
You can leave Profile set to Automatic.
Important
• If you choose a Profile setting other than Automatic or "Printing Paper ICC Profile", the printer will not be able to print with the correct colors.
3. Complete the setup
Click Print.
When you execute print, the printer uses the color space of the image data.
Important
• You cannot specify an input ICC profile from the printer driver.
Related Topics
Setting the Print Quality Level (Custom)
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Interpreting the ICC Profile
When you need to specify an ICC profile for this printer, specify the ICC profile of the print output media.
The ICC profiles installed for this printer appear as follows.
• (1) is the model name of the printer.
• (2) is the print quality.
The print quality is divided into 5 levels, ranging from high speed to high quality. As the number decreases, the print quality becomes higher. This value corresponds to the Quality slide bar that is displayed when you select Quality & Media from the pop-up menu of the Print dialog and then select
Custom for Print Quality.
• (3) is the media type. This media name corresponds to the following media type:
Photo Paper Plus Glossy&Gold: Photo Paper Plus Glossy II
Photo Paper Pro Platinum: Photo Paper Pro Platinum
Photo Paper Pro Luster: Photo Paper Pro Luster
Photo Paper Plus Semi-Gloss: Photo Paper Plus Semi-gloss
Matte Photo Paper: Matte Photo Paper
Other Glossy Paper: Other Glossy Paper (Wide Margins) and Other Glossy Paper
Fine Art Museum Etching: Fine Art Paper "Museum Etching"
Other Fine Art Paper 1: Other Fine Art Paper 1
Other Fine Art Paper 2: Other Fine Art Paper 2 and Canvas
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Adjusting Color Balance
You can adjust the color tints when printing.
Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly. Use the printer driver only when you want to adjust the color balance slightly.
The following sample shows the case when color balance is used to intensify cyan and to diminish yellow so that the overall colors are more uniform.
No adjustment Adjust color balance
The procedure for adjusting color balance is as follows:
1. Select Color Options from the pop-up menu of the
2. Adjust color balance
There are individual sliders for Cyan, Magenta, and Yellow. Each color becomes stronger when the corresponding slider is moved to the right, and becomes weaker when the corresponding slider is moved to the left. For example, when cyan becomes weaker, the color red becomes stronger.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. The current settings are displayed in the settings preview on the left side of the printer driver.
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3. Complete the setup
Click Print.
When you execute print, the document is printed with the adjusted color balance.
Important
• When the Black and White Photo Print check box is checked for Quality & Media, the color balance
(Cyan, Magenta, Yellow) are unavailable.
• If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable.
Related Topics
Setting the Print Quality Level (Custom)
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Adjusting Brightness
You can change the brightness of the overall image data during printing.
This function does not change pure white or pure black but it changes the brightness of the intermediate colors.
The following sample shows the print result when the brightness setting is changed.
Light is selected Normal is selected
The procedure for adjusting brightness is as follows:
Dark is selected
1. Select Color Options from the pop-up menu of the
2. Specify the brightness
Select Light, Normal, or Dark for Brightness. The current settings are displayed in the settings preview on the left side of the printer driver.
3. Complete the setup
Click Print.
When you execute print, the data is printed at the specified brightness.
Important
• If you select ColorSync for Color Matching, then the Brightness appears grayed out and is unavailable.
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Related Topics
Setting the Print Quality Level (Custom)
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Adjusting Intensity
You can dilute (brighten) or intensify (darken) the colors of the overall image data during printing.
The following sample shows the case when the intensity is increased so that all colors become more intense when the image data is printed.
No adjustment Higher intensity
The procedure for adjusting intensity is as follows:
1. Select Color Options from the pop-up menu of the
2. Adjust intensity
Moving the Intensity slider to the right intensifies (darkens) the colors, and moving the slider to the left dilutes (brightens) the colors.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. The current settings are displayed in the settings preview on the left side of the printer driver.
3. Complete the setup
Click Print.
When you execute print, the image data is printed with the adjusted intensity.
Important
• If you select ColorSync for Color Matching, then the Intensity appears grayed out and is unavailable.
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Related Topics
Setting the Print Quality Level (Custom)
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Adjusting Contrast
You can adjust the image contrast during printing.
To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
No adjustment Adjust the contrast
The procedure for adjusting contrast is as follows:
1. Select Color Options from the pop-up menu of the
2. Adjust the contrast
Moving the Contrast slider to the right increases the contrast, and moving the slider to the left decreases the contrast.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. The current settings are displayed in the settings preview on the left side of the printer driver.
3. Complete the setup
Click Print.
When you execute print, the image is printed with the adjusted contrast.
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Important
• If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable.
Related Topics
Setting the Print Quality Level (Custom)
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Overview of the Printer Driver
Canon IJ Printer Driver
How to Open the Printer Driver Setup Window
Page Setup Dialog
Print Dialog
Quality & Media
Color Options
Clear Coating
Borderless Printing
Margin
Canon IJ Printer Utility
Opening the Canon IJ Printer Utility
Maintenance of this Printer
Display the Printing Status Screen
Deleting the Undesired Print Job
Instructions for Use (Printer Driver)
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Canon IJ Printer Driver
The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer.
The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Because different models support different print data formats, you need a printer driver for the specific model you are using.
Using Help of the Printer Driver
You can display Help function from the
.
Select a setup item from the pop-up menu in the Print dialog. Then click at the bottom left of the screen to display an explanation of the item.
Help for the printer driver is displayed when the following pop-up menu item is selected:
• Quality & Media
• Color Options
• Clear Coating
• Borderless Printing
• Margin
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How to Open the Printer Driver Setup Window
You can display the printer driver setup window from the application software you are using.
Opening the Page Setup Dialog
Use this procedure to set the page (paper) settings before printing.
1. Select Page Setup... from the File menu of the application software
The
opens.
Opening the Print Dialog
Use this procedure to set the print settings before printing.
1. Select Print... from the File menu of the application software
The
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Page Setup Dialog
In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio.
To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.
Settings
Click the pop-up menu, and then select the following items:
Page Attributes
Set the paper size or scaled printing.
Save as Default
You can save the attributes of the displayed page as the default settings.
Format For
Select the model to be used for printing.
Paper Size
Select the size of the paper to be used for printing.
To set a non-standard size, select Manage Custom Sizes....
Orientation
Select the print orientation.
Scale
Set the scaling percentage.
You can expand or reduce the size of the document when printing.
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Print Dialog
In the Print dialog, you can set paper type, paper source and print quality to start printing.
To open the Print dialog, you typically select Print... from the File menu of your application software.
Printer
Select the model to be used for printing.
When you click Add Printer..., a dialog for specifying the printer opens.
Presets
You can save or delete the settings of the Print dialog.
Note
• You can select Show Presets... to check the print settings that are set in the Print dialog.
Copies
You can set the number of copies to be printed.
Note
• You can set collated printing by choosing Paper Handling from the pop-up menu.
Pages
You can set the range of pages to be printed.
Paper Size
Select the size of the paper to be used for printing.
To set a non-standard size, select Manage Custom Sizes....
Orientation
Select the print orientation.
Pop-up Menu
You can switch between pages in the Print dialog by the pop-up menu. The first menu to appear differs depending on the application software that opened the Print dialog.
You can choose one of the following items from the pop-up menu.
Layout
You can set page layout printing.
Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document.
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Color Matching
You can select the color correction method.
Paper Handling
You can set the pages to be printed on paper and the print order.
Cover Page
You can output cover pages both before and after a document.
You can set basic print settings that match the printer.
You can adjust the print colors as you desire.
You can set the various Clear Coating functions.
You can adjust the amount of document that extends off the paper when performing borderless printing.
You can set the stapling side and the stapling margin.
Supply Levels
A rough indication of the remaining ink level is displayed.
You can save a document in PDF (Portable Document Format) format.
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Quality & Media
This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog.
Media Type
Select the type of media to be used.
You must select the type of media actually loaded in the printer. This selection enables the printer to carry out printing properly for the material of the media used.
Paper Source
Select the source from which paper is supplied.
Manual Feed
Paper is supplied from the manual feed tray in the back.
Rear Tray
Paper is fed from the rear tray.
Print Quality
Select the one that is closest to the original document type and the purpose.
When one of the radio buttons is selected, the appropriate quality will be set automatically.
High
Gives priority to print quality over printing speed.
Standard
Prints with average speed and quality.
Fast
Gives priority to printing speed over print quality.
Custom
Select this radio button to specify a quality.
Quality
When you select Custom in Print Quality, you can use the slider bar to adjust the print quality level.
Black and White Photo Print
Set black and white photo printing. Black and white photo printing refers to the function of converting your document to grayscale data in the printer to print it in monochrome.
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When you check the check box, both monochrome and color documents will be printed in monochrome.
When printing a color document, be sure to uncheck the check box.
Related Topics
Switching the Paper Source to Match the Purpose
Setting the Print Quality Level (Custom)
Printing a Color Document in Monochrome
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Color Options
This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing.
The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing. Use this dialog just to make fine adjustments.
Preview
Shows the effect of color adjustment.
As you adjust each item, the effects are reflected in the color and brightness.
Sample Type
Select an image that you want to display as a sample.
If necessary, select one from Standard, Landscape, or Graphics, whichever is most similar to the print results.
View Color Pattern
Displays a pattern for checking color changes produced by color adjustment.
When you want to display the sample image with a color pattern, check this check box.
When you want to display the sample image with one that you selected with Sample Type, uncheck this check box.
Note
• When the Black and White Photo Print check box is checked in the Quality & Media, the graphic is displayed in monochrome.
Color balance (Cyan, Magenta, Yellow)
If necessary, adjust the strength of each color. To strengthen a color, drag the slider to the right. To weaken a color, drag the slider to the left.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50.
Adjusting the color balance will result in variations in the balance among the volumes of the individual color inks and hence in the hues of the document as a whole.
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Use the printer driver only when adjusting the color balance slightly. To change the color balance significantly, use the application software.
Tone
Sets the color adjustment for monochrome printing.
You can select Cool Tone, Black and White, Warm Tone or Custom.
You can also enter X and Y values while checking the color tone, click the adjustment area with the mouse, or adjust the tone by dragging the slider.
Important
• Tone and X, Y (Monochromatic adjustment value) are displayed when Black and White Photo
Print check box is selected for Quality & Media.
Brightness
Select the brightness of printed images.
You cannot change the levels of pure white and black. You can change the contrast of the colors between white and black.
Intensity
Select this method to adjust the overall density of your print.
To increase the overall intensity, drag the slider to the right. To decrease the overall intensity, drag the slider to the left.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50.
Contrast
The Contrast function changes the differences between light and dark in images during printing.
To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50.
Important
• When the Black and White Photo Print check box is checked for Quality & Media, the color balance
(Cyan, Magenta, Yellow) are unavailable.
• If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow), Tone,
X, Y, Brightness, Intensity, and Contrast appear grayed out and are unavailable.
Related Topics
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Clear Coating
This dialog allows you to set the various Clear Coating functions.
Clear Coating Area
Set the clear coating area.
Auto
The printer automatically sets the areas to be clear-coated and whether clear coating is to be executed.
It may be possible to reduce the ink consumption of the chroma optimizer (CO) or to accelerate the print speed.
Overall
The printer clear-coats the entire print area.
If selecting Auto produced unsatisfactory clear coating effects, selecting Overall may improve the results.
Custom
Use a form to specify the clear coating areas.
Select this option also when you are creating or deleting a form.
Form Composite Print
Select this item to combine forms and patterns that specify clear coating areas and to print the document by adding decorative effects.
Note that you must first create a form file to execute form composite print.
Create/Delete Form File
Select this item to create or delete a form file to be used in form composite print.
Important
• On the Quality & Media, look at Media Type. If a media type other than Photo Paper Plus
Glossy II, Photo Paper Pro Platinum, Photo Paper Pro Luster, Photo Paper Plus Semi-gloss,
Other Glossy Paper (Wide Margins), or Other Glossy Paper is selected, you cannot select
Overall or Custom.
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• Depending on which print quality is set on the Quality & Media, you may not be able to select
Custom.
• If Overall is selected and the media type is changed to one that cannot use Overall, the clear coating area setting is changed to Auto.
• If Custom is selected and the media type or the print quality is changed to one that does not support form composite print or form file creation, the clear coating area setting is changed to
Auto.
Form Files
This function displays a list of the saved form files.
Form Name
Displays the form name.
Created date and time
Displays the form file creation date and time.
Size
Displays the paper size of the form.
Pages
Display the number of pages in the form.
Borderless (Extension)
Displays the borderless print setting of the form. When the borderless print setting is enabled, the extension amount is also displayed.
Invert Form
Selecting Form Composite Print allows you to reverse the clear coating areas specified in the form.
No
The printer prints the data without reversing the clear coating areas.
Yes
The printer reverses the clear coating areas and prints the data.
Apply Form
Select the method for applying the form to the document pages, when Form Composite Print is selected.
Same to All Pages
The first page of the selected form is applied to all pages of the document.
Individual Page
If the page count of the form file is 2 or more, the printer matches the document and form pages in sequence from the first page during printing.
If the document page count is larger than the form page count, the printer applies the Overall function of Clear Coating Area to the remaining pages.
When multiple copies are printed, the number of copies that was set for the document must also be set for the applicable form during form file creation.
Pattern
Select the pattern type and size, when Form Composite Print is selected.
The pattern is applied to areas that are not clear coated.
Delete
Deletes the form file that you selected in form files.
If the print queue contains a form composite print job, do not delete the form specified by that job.
Form Name
Enter the name of the form to be created.
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Related Topics
Changing the Clear Coating Settings
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Borderless Printing
This dialog allows you to adjust the amount of the document that extends off the paper when borderless printing is performed.
Amount of Extension
Use the Amount of Extension slider to adjust the amount of the document that extends off the paper.
Moving the slider to the right makes the amount larger and moving the slider to the left makes the amount smaller.
Related Topic
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Margin
This dialog allows you to set the stapling side and amount of margin for stapling multiple sheets of paper.
Margin
Specify the amount of margin space for stapling the paper. Enter a value between 0 inch (0 mm) to 1.2
inches (30 mm).
Stapling Side
Specify the stapling side.
Long-side stapling (Left) / Long-side stapling (Right)
Select this option to staple the long side of the paper.
Choose left or right.
Short-side stapling (Top) / Short-side stapling (Bottom)
Select this option to staple the short side of the paper.
Choose top or bottom.
Related Topic
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Canon IJ Printer Utility
The Canon IJ Printer Utility allows you to perform printer maintenance or change the settings of the printer.
What You Can Do with the Canon IJ Printer Utility
You can switch between pages in Canon IJ Printer Utility by the pop-up menu. You can choose one of the following items from the pop-up menu.
Cleaning
Clean the printer to prevent print smudges and clear up clogged print head nozzle.
Test Print
Execute a test print to check the condition of the print head nozzle and to adjust the print head position.
Power Settings
Operate the power of this printer from the printer driver.
Ink Level Information
Check the remaining ink levels.
Quiet Settings
You can reduce the operating noise of the printer.
Custom Settings
Change the settings of this printer.
Note
• To operate the Canon IJ Printer Utility, you must first turn on the printer.
• Depending on the items selected, the computer communicates with the printer to obtain information.
If the computer is unable to communicate with the printer, an error message may be displayed.
If this happens, click Cancel to display the most recent settings specified on your computer.
Related Topics
Cleaning the Print Heads from Your Computer
Cleaning the Paper Feed Rollers from Your Computer
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Use Your Computer to Print a Nozzle Check Pattern
Aligning the Print Head Position from Your Computer
Checking the Ink Status from Your Computer
Changing the Printer Operation Mode
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Opening the Canon IJ Printer Utility
To open the Canon IJ Printer Utility, follow the steps below.
1. Open System Preferences, and select Printers & Scanners (Print & Scan)
2. Start the Canon IJ Printer Utility
Select your model from the printer list, and click Options & Supplies....
Click Open Printer Utility in Utility tab.
Canon IJ Printer Utility is launched.
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Maintenance of this Printer
Cleaning the Print Heads from Your Computer
Cleaning Inside the Printer
Cleaning the Paper Feed Rollers from Your Computer
Use Your Computer to Print a Nozzle Check Pattern
Aligning the Print Head Position from Your Computer
Maintaining the Ink Quality
Checking the Ink Status from Your Computer
Managing the Printer Power
Reducing the Printer Noise
Changing the Printer Operation Mode
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Display the Printing Status Screen
Check the print progress according to the following procedure:
1. Launch the printing status screen
• If the print data has been sent to the printer
The printing status screen opens automatically. To display the printing status screen, click the
(the printer icon) displayed on the Dock.
• If the print data has not been sent to the printer
Open System Preferences, and select Printers & Scanners (Print & Scan).
To display the printing status screen, select the name of your printer model from the printer list, and then click Open Print Queue....
2. Checking the printing status
You can check the name of the file being printed or ready for being printed.
• If you are using OS X Mavericks v10.9 or OS X Mountain Lion v10.8
Deletes the specified print job.
Stops printing the specified document.
Resumes printing the specified document.
Stops printing all documents.
Displayed only when printing of all documents is being stopped, and resumes printing all documents.
• If you are using OS X Lion v10.7
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Deletes the specified print job.
Stops printing the specified document.
Resumes printing the specified document.
Displays the print job information.
Stops printing all documents.
Displayed only when printing of all documents is being stopped, and resumes printing all documents.
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Deleting the Undesired Print Job
If the printer does not start printing, canceled or failed print job data may be remaining.
Delete unnecessary print jobs from the print status check screen.
1. Open System Preferences, and select Printers & Scanners (Print & Scan)
2. Select your model, and then click Open Print Queue...
The print status check screen appears.
3. Select the unnecessary print job and click ( Delete)
The selected print jobs will be deleted.
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Instructions for Use (Printer Driver)
This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver.
Restrictions on the Printer Driver
• When you set up the Page Setup dialog, be sure to begin by selecting the model you are using from the Format For list. If you select another printer, printing may not be performed properly.
• If the Canon IJ Printer Utility does not display the remaining ink level in the Ink Level Information, check whether the print head and the ink tank are properly installed.
• When the Canon IJ Printer Utility displays the Ink Level Information, close the top cover of the printer.
• The following functions cannot be used in Mac OS, though they can be used in Windows computers.
◦ Duplex Printing
◦ Booklet Printing
◦ Tiling/Poster Printing
• Depending on the application software that you are using, a preview may not be displayed on the left side of the Print dialog.
• Do not start up the Canon IJ Network Tool while printing.
• Do not print when the Canon IJ Network Tool is running.
• If you connect this printer and AirPort with a USB cable and print, you must install the latest AirPort firmware.
• If you are using OS X Mavericks v10.9, close the print status check window when you perform printer maintenance from the Canon IJ Printer Utility.
Notes on Adding a Printer
• If you will be installing the Canon printer driver on Mac OS and using the printer through a network connection, you can select Bonjour or Canon IJ Network in the Add (Add Printer) dialog.
Canon recommends you to use Canon IJ Network for printing.
If Bonjour is selected, remaining ink level messages may differ from those indicated by Canon IJ
Network.
Points to Note About Applications with Restrictions
• When you create a new document with Microsoft Word 2004 for Mac, a paper size other than A4 size or Letter size may be set. Check the Paper Size on the Print dialog.
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Updating the Printer Driver
Obtaining the Latest Printer Driver
Delete the Unnecessary Canon IJ Printer from the Printer List
Before Installing the Printer Driver
Installing the Printer Driver
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Obtaining the Latest Printer Driver
By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved.
You can access our website and download the latest printer driver for your model.
Important
• You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Related Topics
Before Installing the Printer Driver
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Delete the Unnecessary Canon IJ Printer from the Printer List
A Canon IJ Printer that you no longer use can be deleted from the printer list.
Before deleting the Canon IJ Printer, disconnect the cable that connects the printer to the computer.
The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows:
You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right. For information about an administrative user, refer to the user's manual for the Mac OS.
1. Open System Preferences, and select Printers & Scanners (Print & Scan)
2. Delete the Canon IJ Printer from the printer list
From the printer list, select the Canon IJ Printer to be deleted, and then click -.
Click Delete Printer when the confirmation message appears.
Note
• Even if a Canon IJ Printer is deleted from the printer list, you can re-register it automatically by connecting the printer and your computer with a USB cable.
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Before Installing the Printer Driver
This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed.
Checking the Personal Computer Settings
• Terminate all running applications.
• Log on as a user who has the administrator account. The installer will prompt you to enter the name and password of the administrative user. When multiple users are using Mac OS, log on with the account of the administrator who registered first.
Important
• When you upgrade Mac OS, all printer drivers that were installed will be deleted.
If you plan to continue using this printer, re-install the latest printer driver.
Related Topics
Obtaining the Latest Printer Driver
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Installing the Printer Driver
You can access our web site through the Internet and download the latest printer driver for your model.
The procedure for installing the downloaded printer driver is as follows:
1. Mount the disk
Double-click the disk image file you have downloaded.
The file is unpacked, and then the disk is mounted.
2. Start the installer
Double-click "PrinterDriver_XXX_YYY.pkg" (where "XXX" is your model name, and "YYY" is version) contained in the disk.
3. Start the installation
Install the printer driver according to the messages on the screen.
When the Software License Agreement is displayed, check the contents, and click Continue. If you do not agree to the terms of the Software License Agreement, you cannot install this software.
4. Selecting the install destination
If necessary, select where you want to install the printer driver, and then click Continue.
5. Executing the installation
Click Install.
When the authentication screen is displayed, enter the name and password of the administrator, and then click Install Software.
6. Complete the installation
When the completion message appears, click Close.
The printer driver is installed successfully.
Important
• If the Installer does not operate properly, select Quit Installer from the Installer menu of the Finder to quit the Installer. Then start the Installer again.
• You can download the printer driver for free, but you are responsible for paying any connection fees to the Internet.
Related Topics
Obtaining the Latest Printer Driver
Delete the Unnecessary Canon IJ Printer from the Printer List
Before Installing the Printer Driver
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Printing from a Digital Camera
Printing Photographs Directly from a PictBridge Compliant Device
About PictBridge Print Settings
321
Printing Photographs Directly from a PictBridge Compliant Device
You can connect a PictBridge compliant device such as a digital camera, camcorder, or mobile phone to the printer using a USB cable recommended by the device's manufacturer, and print recorded images directly without using a computer.
Connectable devices:
Any PictBridge compliant device can be connected to the printer regardless of the manufacturer or model as long as it is compliant with the PictBridge Standard.
Printable image data format:
The printer accepts images* taken with a camera compliant with the Design rule for Camera File system.
* Exif 2.2/2.21/2.3 compliant
Important
• Do not use the USB cable longer than around 10 ft. / 3 m to connect any PictBridge compliant device to the printer since it may affect the operation of other peripheral devices.
Note
• PictBridge is the Standard to print your photos directly without using a computer, connecting a device such as a digital still camera, digital camcorder, or camera-equipped mobile phone.
(PictBridge): A PictBridge compliant device has this mark.
• When printing photos with the PictBridge compliant device connected to the printer, we recommend the use of the AC adapter supplied with the device. If you are using the device battery, be sure to charge it fully.
• Depending on the model or brand of your device, you may have to select a print mode compliant with
PictBridge before connecting the device. You may also have to turn on the device or select Play mode manually after connecting the device to the printer.
Perform necessary operations on the PictBridge compliant device before connecting it to this printer according to instructions given in the device's instruction manual.
1.
Make sure that the printer is turned on.
2.
3. Make sure that the PictBridge compliant device is turned off.
4. Connect the PictBridge compliant device to the printer using a USB cable (A) recommended by the device's manufacturer.
The PictBridge compliant device turns on automatically.
If your device does not turn on automatically, turn it on manually.
When printer is correctly connected to the device, the message that the printer is connected will be displayed on the LCD of the device. Refer to the device's instruction manual.
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5. Specify the print settings such as the paper type and layout.
You can perform settings using the menu on the LCD of your PictBridge compliant device. Select the size and type of paper that you loaded in the printer.
Settings on a PictBridge Compliant Device
6. Start printing from your PictBridge compliant device.
Important
• Never disconnect the USB cable during printing unless when explicitly allowed to by the
PictBridge compliant device. When disconnecting the USB cable between the PictBridge compliant device and printer, follow the instructions given in the device's instruction manual.
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About PictBridge Print Settings
Settings on a PictBridge Compliant Device
This section describes the PictBridge function of the printer. For the print settings on a PictBridge compliant device, refer to the instructions given in the device's instruction manual.
Note
• In the following description, names of setting items are given according to those used in Canon-brand
PictBridge compliant devices. Setting item names may be different depending on the brand or model of your device.
• Some setting items explained below may not be available on some devices. When you cannot change print settings on a device, the printer prints images as follows:
Paper size: 4" x 6"/ 10 x 15 cm
Paper type: Fast Photo
Layout: 1-up, Borderless
Date/File No. Print: Not printed
The following settings can be used when printing from a PictBridge compliant device.
Paper size 4" x 6"/ 10 x 15 cm, 5" x 7"*, 8" x 10"/ 20 x 25 cm, A4, 8.5" x 11"(Letter), A3, A3+/ 13" x 19"
* Can be selected only on certain Canon-brand PictBridge compliant devices. (May not be selected depending on the device.)
Paper type • Default: Photo Paper Pro Platinum PT-101
• Photo:
Photo Paper Plus Glossy II PP-201
• Semi-gloss*:
Photo Paper Plus Semi-gloss SG-201/Photo Paper Pro Luster LU-101
• Fast Photo:
Photo Paper Pro Platinum PT-101
• Plain:
A3, A4, or Letter sized plain paper
When Paper type is set to Plain, borderless printing will be disabled even when Layout is set to
Borderless.
* Available only with a Canon-brand PictBridge compliant device. (May not be available with some
Canon-brand PictBridge compliant devices.)
Layout Default (Borderless), Index, Borderless, Bordered, 20-up*1, 35-up*2
*1 With a Canon brand PictBridge compliant device, selecting items with "i" mark allows you to print shooting info (Exif Data) in list format (20-up) or on the margins of the specified data (1-up). (May not be available with some Canon-brand PictBridge compliant devices.)
*2 Printed in 35 mm Film Style Layout (Contact Printing Layout). Available only with a Canon-brand
PictBridge compliant device. (May not be available with some Canon-brand PictBridge compliant devices.)
Print date & file no.
Default (Off: No printing), Date, File No., Both, Off
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Image optimize
Trimming
Default (Off: No optimizing), On (Auto photo fix)*1, Off, Red-Eye*2
*1 The scene or person's face of a shot photo is recognized and the most suitable correction for each photo is made automatically. It makes a darkened face by backlight brighter to print. It also analyzes a scene such as scenery, night scene, person, etc. and corrects each scene with the most suitable color, brightness, or contrasts automatically to print.
*2 Can be selected only on certain Canon-brand PictBridge compliant devices. (May not be selected depending on the device.)
• With some types of Canon PictBridge compliant cameras, you can make finer color adjustments by selecting the color mode that is most suitable for what you want to achieve. Refer to Digital
Photo Printing Guide or the instruction manual provided with your Canon PictBridge compliant device. You can select the following color modes:
Natural, Natural M, B/W, Cool tone, Warm tone
Default (Off: No trimming), On (follow the camera's setting), Off
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Troubleshooting
The Printer Cannot Be Powered On
Printing Does Not Start
Paper Does Not Feed Properly/"No Paper" Error Occurs
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Jams
If an Error Occurs
Cannot Print on the Disc Label
List of Support Code for Error
Search Each Function
Problems with Network Communication
Problems while Printing from Smartphone/Tablet
Problems with Printing
Problems with the Printer
Problems with Installation/Downloading
About Errors/Messages Displayed
If You Cannot Resolve the Problem
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Problems with Network Communication
Cannot Detect a Printer on a Network
Problems with the Printer while Using with Network
Other Problems with Network
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Cannot Detect a Printer on a Network
Cannot Detect the Printer when Setting Up Network Communication
The Printer Cannot Be Detected in the Wireless LAN
The Printer Cannot Be Detected in the Wired LAN
Note
• You cannot use the wireless LAN and the wired LAN at the same time.
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Cannot Detect the Printer when Setting Up Network
Communication
If the printer could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the printer.
Cannot Detect the Printer during Wireless LAN Setup: Check 1
Cannot Detect the Printer during Wired LAN Setup: Check 1
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Cannot Detect the Printer during Wireless LAN Setup: Check 1
Are the computer and network device (router, etc.) configured and can the computer connect to the network?
Make sure that you can view web pages on your computer.
If you cannot view any web pages:
Configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers.
If you can view web pages after configuring the computer and network device, try to set up the network communication from the beginning.
If you can view web pages:
Go to check 2.
Cannot Detect the Printer during Wireless LAN Setup: Check 2
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Cannot Detect the Printer during Wireless LAN Setup: Check 2
Does the firewall function of your security software or operating system for a computer interfere with setting up the network communication?
The firewall function of your security software or operating system for a computer may limit communications between the printer and your computer. Confirm the setting of firewall function of your security software or operating system or the message appearing on your computer.
If the firewall function interferes with setting up:
• When the message appears on your computer:
If the message warning that Canon software is attempting to access the network appears on the computer, set the security software to allow access.
• When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.
* Set the security software to allow Setup.app, Canon IJ Network Tool.app,
canonijnetwork.bundle, CIJScannerRegister.app, Canon IJ Scan Utility2.app, and
CIJSUAgent.app to access the network.
After setting the security software, try to set up the network communication from the beginning.
Note
• For the operating system firewall settings or the security software firewall settings, refer to the instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings:
Go to check 3.
Cannot Detect the Printer during Wireless LAN Setup: Check 3
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Cannot Detect the Printer during Wireless LAN Setup: Check 3
Check the settings of the wireless router.
Check the settings of the wireless router for the network connection such as IP address filtering, MAC address filtering, or DHCP function.
Make sure that the radio channel of the wireless router and that assigned to the printer are the same.
For details on how to check the settings of the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer.
If there is no problem with the settings of the wireless router:
Go to check 4.
Cannot Detect the Printer during Wireless LAN Setup: Check 4
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Cannot Detect the Printer during Wireless LAN Setup: Check 4
Make sure that the printer is not placed far away from the wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the wireless router.
In addition, check where the printer and the wireless router are located and take the appropriate action.
• Make sure that there is no obstruction between the printer and the wireless router.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the printer and the wireless router.
• Make sure that there is no source of radio wave interference near the printer or the wireless router.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the printer or the wireless router as far away from the interference source as possible.
After checking above and taking the appropriate action, perform setup again.
Note
• You can set up the network communication via USB. To set up via USB, select the Set up the
network connection via USB check box on the Check Printer Settings screen and click Next.
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Cannot Detect the Printer during Wired LAN Setup: Check 1
Is the LAN cable connected, and are the printer and the router turned on?
Make sure that the LAN cable is connected.
Make sure that the printer is turned on.
Confirming that the Power Is On
Make sure that the router is turned on.
If the LAN cable is connected and the printer or the network device is turned off:
Turn on the printer or the network device.
After turning on the printer or the network device, it may take some time until ready for use. After a while just turning on the printer or the network device, click Redetect on the Check Printer Settings screen.
When the printer is detected, follow the instructions on the screen to continue to set up the network communication.
If the LAN cable is connected and the printer and the network device are turned on:
If the printer could not be detected after clicking Redetect even when the printer and the network device are turned on, or when you have turned them on, go to check 2.
Cannot Detect the Printer during Wired LAN Setup: Check 2
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Cannot Detect the Printer during Wired LAN Setup: Check 2
Are the computer and the router configured and can the computer connect to the network?
Make sure that you can view web pages on your computer.
If you cannot view any web pages:
Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or contact their manufacturers.
If you can view web pages after configuring the computer and network device, try to set up the network communication from the beginning.
If you can view web pages:
Go to check 3.
Cannot Detect the Printer during Wired LAN Setup: Check 3
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Cannot Detect the Printer during Wired LAN Setup: Check 3
Enable the wired LAN setting of the printer.
Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 11 times.
Note
• To check whether the wired LAN is enabled, print out the network setting information.
Printing Out Network Setting Information
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The Printer Cannot Be Detected in the Wireless LAN
Check1
Make sure that the printer is turned on.
Check2
Make sure that the Wi-Fi lamp is lit on the printer.
If the Wi-Fi lamp is off, the wireless LAN is disabled.
To enable wireless LAN, press and hold the RESUME/CANCEL button, then release the button when the
POWER lamp flashes 10 times.
Wireless LAN is enabled and the Wi-Fi lamp is lit.
Check3
When the printer is connected to the computer temporarily using a USB cable, make sure that the USB cable is connected properly.
When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool through USB connection, make sure that the printer is connected to the computer with a USB cable securely.
Connecting the Printer to the Computer Using a USB Cable
Check4
Make sure that the printer setup is completed.
If not, perform setup according to the instructions on our website.
Check5
When using IJ Network Tool, click Update to search for the printer again.
Check6
Make sure that the network settings in the printer are identical with those of the wireless router.
Refer to the instruction manual provided with the wireless router or contact its manufacturer to check the wireless router settings, and then modify the printer settings.
Check7
Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check8
Make sure that the printer is not placed far away from the wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the wireless router.
Check9
Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.
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Check10
Make sure that the network settings of the computer are correct.
Make sure that the computer can communicate with the wireless router over the wireless LAN.
Check11
Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
Check12
When using a router, connect the printer and computer to the LAN side (same network segment).
Check13
When the printer is connected to an AirPort Base Station via a LAN, use alphanumeric characters for the name of the network (SSID).
Check14
Confirm the TCP/IP setting of the printer and disable IPv6.
To check the current TCP/IP setting, print out the network setting information.
Printing Out Network Setting Information
When "TCP/IP Version" is set to "IPv4 & IPv6", both IPv4 and IPv6 are enabled.
Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 17 times.
IPv6 is disabled and only IPv4 is enabled.
If the problem is not resolved, perform setup again according to the instructions on our website.
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The Printer Cannot Be Detected in the Wired LAN
Check1
Make sure that the printer is turned on.
Check2
Is the wired LAN setting of the printer enabled?
To check whether the wired LAN is enabled, print out the network setting information.
Printing Out Network Setting Information
If the wired LAN is disabled, press and hold the RESUME/CANCEL button, then release the button when the
POWER lamp flashes 11 times. The wired LAN is enabled.
Check3
Make sure that the LAN cable is connected properly.
Make sure that the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly.
If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router.
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Problems with the Printer while Using with Network
The Printer Stopped Working Suddenly
Forgot a Wireless Router Name, SSID, or a Network Key
The Administrator Password Set to the Printer Was Forgotten
Cannot Use the Printer on Replacing a Wireless Router or Changing Its Settings
Printing Speed Is Slow
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The Printer Stopped Working Suddenly
Cannot Communicate with the Printer over the Wireless LAN
Cannot Communicate with the Printer over the Wired LAN
Cannot Print from a Computer Connected to the Network
Cannot Communicate with the Printer over the Wireless LAN
Check1
Make sure that the printer is turned on.
Check2
router?
Are the network settings of the printer identical with those of the wireless
Make sure that the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.
To check the current network settings of the printer, print out the network setting information.
Printing Out Network Setting Information
If the network settings of the printer are not identical with those of the wireless router, change the network settings of the printer to match with those of the wireless router using IJ Network Tool.
Check3
Make sure that the printer is not placed far away from the wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the wireless router.
Check4
Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check5
Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.
Check6
Make sure that the network settings of the computer are correct.
For the procedures to connect a network device to the computer and set them up, refer to the instruction manual of your network device or contact its manufacturer.
Check7
Make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Check8
Make sure that a valid wireless channel is used.
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The wireless channel to be used may be limited depending on wireless network devices installed in the computer. Refer to the instruction manual provided with your computer or your wireless network device to specify the valid wireless channel.
Check9
computer.
Make sure that the channel confirmed in Check 8 can communicate with the
If not, change the channel set to the wireless router.
Check10
Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
Check11
When using a router, connect the printer and computer to the LAN side
(same network segment).
Check12
When the printer is connected to an AirPort Base Station via a LAN, use alphanumeric characters for the name of the network (SSID).
If the problem is not resolved, perform setup again according to the instructions on our website.
• For placement:
Make sure that there is no barrier or obstacle between the wireless router and the printer.
Cannot Communicate with the Printer over the Wired LAN
Check1
Make sure that the printer is turned on.
Check2
Make sure that the LAN cable is connected properly.
Make sure that the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly.
If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router.
If the problem is not resolved, perform setup again according to the instructions on our website.
Cannot Print from a Computer Connected to the Network
Check1
Make sure that the network settings of the computer are correct.
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For the procedures to set up the computer, refer to the instruction manual of your computer or contact its manufacturer.
Check2
If the printer driver is not installed, install it.
Install the printer driver from our website.
Check3
When using wireless LAN, make sure that access control is not set to the wireless router.
For the procedures to connect a wireless router and set it up, refer to the instruction manual of your wireless router or contact its manufacturer.
Note
• To check the MAC address or the IP address of the computer, see
Checking the IP Address or the MAC
.
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Forgot a Wireless Router Name, SSID, or a Network Key
Cannot Connect with a Wireless Router to Which a WEP or WPA/
WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key)
For information on how to set up the wireless router, refer to the instruction manual provided with the wireless router or contact its manufacturer. Make sure that the computer and the wireless router can communicate with each other.
After that, set up the printer to match the settings of the wireless router using IJ Network Tool.
How to Set an Encryption Key
For information on how to set up the wireless router, refer to the instruction manual provided with the wireless router or contact its manufacturer. Make sure that the computer and the wireless router can communicate with each other.
After that, set up the printer to match the settings of the wireless router using IJ Network Tool.
• When using WEP
The key length, key format, the key to use (one of 1 to 4), and the authentication method must match among the wireless router, the printer, and the computer.
In order to communicate with a wireless router that uses automatically generated WEP keys, you must configure the printer to use the key generated by the wireless router by entering it in hexadecimal format.
Normally, select Auto for the authentication method. Otherwise, select Open System or Shared Key according to the setting of the wireless router.
When the WEP Details screen appears after clicking Set on the Wireless Routers screen, follow the on-screen instructions and set the key length, the key format, the key number, and the authentication to enter a WEP key.
For details, see Changing the WEP Detailed Settings .
Note
• When the printer is connected to an AirPort Base Station via a LAN:
When the printer is connected to an AirPort Base Station via a LAN, confirm the settings in
Wireless Security of AirPort Utility.
• Select 64 bit if WEP 40 bit is selected for the key length in the AirPort Base Station.
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• Select 1 for Key ID:. Otherwise your computer will not be able to communicate with the printer via the wireless router.
• When using WPA/WPA2
The authentication method, passphrase, and dynamic encryption type must match on the wireless router, the printer, and the computer.
Enter the passphrase configured on the wireless router (a sequence of between 8 and 63 alphanumeric characters, or a 64-character hexadecimal number).
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically for the dynamic encryption method.
For details, see Changing the WPA/WPA2 Detailed Settings
.
Note
• This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
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The Administrator Password Set to the Printer Was Forgotten
Initialize the printer settings.
Initializing the Printer Settings
After initializing the printer settings, perform setup according to the instructions on our website.
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Cannot Use the Printer on Replacing a Wireless Router or
Changing Its Settings
When you replace a wireless router, perform network setup of the printer again.
Perform network setup again according to the instructions on our website.
If the problem is not resolved, see below.
When Encryption Is Enabled, Cannot Communicate with the Printer after the Encryption Type Was
Switched on the Wireless Router
Cannot Communicate with the Printer after Applying MAC/IP Address
Filtering or Entering an Encryption Key to the Wireless Router
Check1
Confirm the wireless router setting.
Refer to the instruction manual provided with the wireless router or contact its manufacturer to confirm the wireless router setting. Make sure that the computer and the wireless router can communicate with each other under this setting.
Check2
If you are performing MAC address filtering or IP address filtering at the wireless router, confirm that the MAC address or IP address for both the computer or the network device and the printer are registered.
Check3
If you are using a WEP or WPA/WPA2 key, make sure that the encryption key for the computer or the network device and the printer matches that set to the wireless router.
Besides the WEP key itself, the key length, key format, the key ID to use, and the authentication method must match among the printer, the wireless router, and the computer.
Normally, select Auto for the authentication method. If you want to specify the method manually, select Open
System or Shared Key according to the setting of the wireless router.
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When Encryption Is Enabled, Cannot Communicate with the Printer after the Encryption Type Was Switched on the Wireless Router
If the printer cannot communicate with the computer after the encryption type of the printer was switched, make sure that encryption types for the computer and the wireless router matches that set to the printer.
Cannot Communicate with the Printer after Applying MAC/IP Address Filtering or Entering an
Encryption Key to the Wireless Router
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Printing Speed Is Slow
Check1
The printer may be printing out a large job issued from another computer.
Check2
When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Make sure that there is no barrier or obstacle between the wireless router and the printer. Wireless communication between different rooms or floors is generally poor. The metal, concrete, or timber including the metallic material, mud wall, or insulator may interrupt a wireless communication. If the printer cannot communicate with the computer over a wireless LAN for the wall material, place the printer and the computer in the same room or floor.
Check3
When using wireless LAN, make sure that there is no source of interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.
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Other Problems with Network
The Message Is Displayed on the Computer Screen during Setup
Checking Information about the Network
How to Restore the Printer's Network Settings to Factory Default
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The Message Is Displayed on the Computer Screen during Setup
The Enter Password Screen Is Displayed during Setup
"You are connecting the printer to the non encrypted wireless network" Is Displayed
The Enter Password Screen Is Displayed during Setup
The following screen is displayed if an administrator password is set to the printer which has already been set up to use via a network.
Enter the administrator password you have set.
Note
• An administrator password is already specified for the printer at the time of purchase.
For details:
About the Administrator Password
For improving security, we recommend to change the administrator password.
Changing the Settings in the Admin Password Sheet
The Screen for Setting the Encryption Is Displayed after Selecting the
Wireless Router in the Wireless Routers Screen
This screen is displayed automatically if the selected wireless router is encrypted. In this case, configure the details to use the same encryption settings set to the wireless router.
For information on the encryption settings, see Changing the Settings in the Wireless LAN Sheet
.
"You are connecting the printer to the non encrypted wireless network" Is Displayed
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Security is not configured on the wireless router. The printer can still be used, so continue the setup procedure to complete it.
Important
• If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
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Checking Information about the Network
Checking the IP Address or the MAC Address of the Printer
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Printer, or Computer and the Wireless Router Can Communicate
Checking the Network Setting Information
Checking the IP Address or the MAC Address of the Printer
To check the IP address or the MAC address of the printer, print out the network setting information.
Printing Out Network Setting Information
To display the network setting information using IJ Network Tool, select Network Information on the
View menu.
Checking the IP Address or the MAC Address of the Computer
To check the IP address or MAC address assigned to the computer, follow the procedure below.
1. Select System Preferences from the Apple menu, then click Network.
2. Make sure that the network interface you are using on your computer is selected, then click Advanced.
When you are using wireless LAN on your computer, make sure that Wi-Fi is selected as the network interface. When you are using wired LAN, make sure that Ethernet is selected.
3. Confirm the IP address or MAC address.
Click TCP/IP to confirm the IP address.
Click Hardware to confirm the MAC address.
Checking If the Computer and the Printer, or Computer and the
Wireless Router Can Communicate
To check that communication is available, perform the ping test.
1. Open the Utilities folder in the Applications folder.
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2. Start Network Utility.
3. Click the Ping button.
4. Make sure that Send only XX pings (XX are numbers) is selected.
5. Enter the IP address of the target printer or the target wireless router in Enter the
network address to ping..
6. Click Ping.
"XXX.XXX.XXX.XXX" is the IP address of the target device.
A message such as the following is displayed.
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms
--- XXX.XXX.XXX.XXX ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
If the packet loss is 100%, the communication is not available. Otherwise, the computer is communicating with the target device.
Checking the Network Setting Information
To check the network setting information of the printer, print out the network setting information.
Printing Out Network Setting Information
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How to Restore the Printer's Network Settings to Factory Default
Important
• Note that initialization erases all network settings on the printer, and printing operation from a computer over network becomes impossible. To use the printer over network, perform setup according to the instructions on our website.
Press and hold the RESUME/CANCEL button, then release the button when the POWER lamp flashes 9 times.
The network settings are initialized.
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Problems while Printing from Smartphone/Tablet
Cannot Print from Smartphone/Tablet
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Cannot Print from Smartphone/Tablet
If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer.
If you cannot print from your smartphone/tablet over the wireless LAN, confirm the following.
Note
• For problems on printing with other connection methods or details on how to perform settings of each connection method:
Printing from AirPrint Compliant Device
Check1
Make sure that the printer is turned on.
Check2
router?
Are the network settings of the printer identical with those of the wireless
Make sure that the network settings of the printer (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its manufacturer.
To check the current network settings of the printer, print out the network setting information.
Printing Out Network Setting Information
If the network settings of the printer are not identical with those of the wireless router, change the network settings of the printer to match with those of the wireless router using IJ Network Tool.
Check3
Are the network settings of your smartphone/tablet identical with those of the wireless router?
Make sure that the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.) are identical with those of the wireless router.
To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.
If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router.
Check4
Make sure that the printer is not placed far away from the wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the wireless router.
Check5
Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
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Check6
Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby, the device may cause interference. Place the wireless station as far away from the interference source as possible.
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Problems with Printing
Printing Does Not Start
Paper Jams
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print on the Disc Label
Printing Stops Before It Is Completed
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Printing Does Not Start
Check1
Make sure that the power plug is securely plugged in, then press the ON button to turn the printer on.
While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.
Note
• When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER lamp is flashing, the computer is processing data and sending it to the printer. Wait until printing starts.
Check2
Make sure that the printer is connected to your computer properly.
When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the printer and the computer, then check the followings:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details.
• There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the printer over LAN, make sure that the printer is connected to the network with a LAN cable or is set up correctly.
Check3
If you are printing from the computer and there are any unnecessary print jobs, delete them.
Deleting the Undesired Print Job
Check4
Make sure that the disc tray guide is closed.
If the disc tray guide is opened, close the disc tray guide and press the RESUME/CANCEL button on the printer.
Check5
Is the manual feed tray in the paper feed position?
If the manual feed tray is in the paper jam clearing position, return the tray to the paper feed position and press the RESUME/CANCEL button on the printer.
Check6
Is the feed slot cover closed?
If the feed slot cover is opened, close it slowly and press the RESUME/CANCEL button.
Check7
Does the page size setting match the size of the paper loaded in the printer?
Press the RESUME/CANCEL button on the printer to clear the error. Then check the Paper Size setting in the
Page Setup dialog and load paper that is the same size as the setting and try printing again.
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Set the printer not to detect the width of the paper using the Canon IJ Printer Utility.
To set the printer not to detect the width of the paper, open the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, clear the Detect paper width check box, and then click Apply.
To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility .
* Select the Detect paper width check box again once printing is complete, and then click Apply.
Check8
Are the Media Type and the Page Size settings of the printer driver correct?
When using non Canon genuine specialty paper, be sure to select the proper media type or page size correctly in the printer driver.
Confirm the settings following the procedure below, and try printing again.
1. Make sure that A3 (Art Paper Margin 30), A3+ (Art Paper Margin 30), A4 (Art Paper Margin 30), US
Letter (Art Paper Margin 30), or Tabloid (Art Paper Margin 30) is selected in the application.
If the page size you want to use is not displayed, open the File menu of the application and select Print.
Then make sure that the name of your printer is selected.
2. Make sure that the paper selected for Media Type in the Print dialog in the printer driver matches the paper loaded in the printer.
3. Make sure that the Paper Size setting in the Page Setup dialog in the printer driver is the same as the size set in step 1.
Check9
Make sure that your printer's name is selected in the Print dialog.
The printer will not print properly if you are using a printer driver for a different printer.
Make sure that your printer's name is selected in Printer in the Print dialog.
Note
• To make the printer the one selected by default, select the printer for Default printer.
Check10
Restart your computer if you are printing from the computer.
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Paper Jams
When paper is jammed, the Alarm lamp flashes and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message.
* The screen differs depending on the OS you are using.
.
Note
• You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
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Print Results Not Satisfactory
If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first.
Check1
paper?
Do the page size and media type settings match the size and type of the loaded
When these settings are incorrect, you cannot obtain a proper print result.
If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and the loaded paper.
The method of confirming the paper and print quality settings differs depending on what you do with your printer.
To print from a PictBridge compliant device Confirm by using your PictBridge compliant device.
Printing Photographs Directly from a PictBridge Compliant Device
To print from a computer Confirm by using the printer driver.
Check2
Check 1.
Make sure that the appropriate print quality is selected referring to the table in
Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven colors, increase the print quality and try printing again.
Note
• You cannot change the print quality setting from a PictBridge compliant device.
Check3
When using wireless LAN, make sure that the radio status is good.
Monitoring Wireless Network Status
If the radio status is poor, it may be possible that print results are not satisfactory or the printing speed is slow.
Try printing again after the radio status improves.
If the problem is not resolved even after the radio status improves, use the printer via USB or a wired LAN.
Check4
If the problem is not resolved, there may be other causes.
See also the sections below:
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
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Printed Paper Curls or Has Ink Blots
Paper Is Smudged/Printed Surface Is Scratched
Vertical Lines Are Printed on the Sides of the Printout
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Cannot Print to End of Job
Check
Is the space of your computer's hard disk sufficient?
Delete unnecessary files to free disk space.
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No Printing Results/Printing Is Blurred/Colors Are Wrong/White
Streaks
No Printing Results
Printing Is Blurred
Colors Are Wrong
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White Streaks
Check1
Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2
Check the status of ink tanks. Replace the ink tank if the ink has run out.
Replacing an Ink Tank
Check3
Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Refer to
When Printing Becomes Faint or Colors Are Incorrect
for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
• If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
• If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours.
• If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.
Check4
When using paper with one printable surface, make sure that the paper is loaded with the printable side facing up.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
Load paper with the printable side facing up.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
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Check5
Is automatic ink quality maintenance enabled?
If automatic ink quality maintenance is disabled, ink in one or more ink tanks may separate, resulting in uneven density. Enable automatic ink quality maintenance by using the printer driver.
1. Make sure that the printer is turned on.
2. Open the Canon IJ Printer Utility.
Opening the Canon IJ Printer Utility
3. Select Custom Settings in the pop-up menu.
4. Select the Execute ink quality maintenance automatically check box, then click Apply.
5. Confirm the message and click OK.
Important
• Enabling automatic ink quality maintenance is recommended. Failure to perform the ink quality maintenance about once a week may affect print quality.
• If automatic ink quality maintenance has been disabled, perform the ink quality maintenance manually about once a week.
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Lines Are Misaligned
Check1
Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2
Perform Print Head Alignment.
If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
Note
• If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment
manually referring to Aligning the Print Head Position from Your Computer
.
Check3
Increase the print quality and try printing again.
Increasing the print quality in the printer driver may improve the print result.
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Printed Paper Curls or Has Ink Blots
Printed Paper Has Ink Blots
Printed Paper Curls
Check1
Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2
If the intensity is set high, reduce the intensity setting and try printing again.
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
You can confirm the intensity using the printer driver.
Check3
Is Photo Paper used for printing photographs?
When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper.
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Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged
The Edges of Paper Are Smudged Printed Surface Is Smudged
Printed Surface Is Scratched
Check1
Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2
Is the appropriate type of paper used? Check the followings:
• Check to see if the paper you are printing on is suitable for your printing purpose.
• When performing Borderless Printing, make sure that the paper you are using is suitable for Borderless
Printing.
If the paper you are using is not suitable for Borderless Printing, the print quality may be reduced at the top and bottom edges of the paper.
Check3
Load the paper after correcting its curl.
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.
We recommend putting unused paper back into the package and keeping it on a level surface.
• For Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the rear tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.
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• For Other Paper
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl.
1. Roll up the paper in the opposite direction to the paper curl as shown below.
2. Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Note
• Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1
inch / 3 mm (B) in height before printing. This may improve the print result.
(C) Printing side
We recommend printing paper that has been curled outward one sheet at a time.
Check4
Adjust the setting to prevent paper abrasion.
Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the printer to prevent paper abrasion on the computer.
* Readjust the setting not to prevent paper abrasion once printing is complete. If not, this setting remains enabled for all subsequent print jobs.
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply.
To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility .
Check5
If the intensity is set high, reduce the intensity setting and try printing again.
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
Reduce the intensity setting in the printer driver and try printing again.
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1. Open the Print dialog.
How to Open the Printer Driver Setup Window
2. Select Color Options in the pop-up menu.
3. Drag the Intensity slide bar to set the intensity.
Check6
Is printing performed beyond the recommended printing area?
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
Check7
Is the paper feed roller dirty?
Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
• Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Check8
Is the inside of the printer dirty?
When performing duplex printing, the inside of the printer may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the printer.
Cleaning the Inside of the Printer (Bottom Plate Cleaning)
Note
• To prevent the inside of the printer from stains, set the paper size correctly.
Check9
Set the time to dry the printed surface longer.
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1. Make sure that the printer is turned on.
2. Open the Canon IJ Printer Utility.
Opening the Canon IJ Printer Utility
3. Select Custom Settings in the pop-up menu.
4. Drag the Ink Drying Wait Time: slide bar to set the wait time, and then click Apply.
5. Confirm the message and click OK.
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Back of the Paper Is Smudged
Check1
Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2
Perform the Bottom Plate Cleaning to clean the inside of the printer.
Cleaning the Inside of the Printer (Bottom Plate Cleaning)
Note
• When performing borderless printing, duplex printing, or too much printing, the inside may become stained with ink.
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Vertical Lines Are Printed on the Sides of the Printout
Check
Is the size of the loaded paper correct?
The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified.
Set the paper size correctly according to the paper you loaded.
Print Results Not Satisfactory
Note
• The direction of the vertical line pattern may vary depending on the image data or the print setting.
• This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is ejected for cleaning.
Although ink is usually ejected on the ink absorber, it may be ejected on the paper if you load paper larger than that you have specified.
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Colors Are Uneven or Streaked
Colors Are Uneven
Colors Are Streaked
Check1
Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2
Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Refer to
When Printing Becomes Faint or Colors Are Incorrect
for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
• If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
• If the problem is not resolved after performing the Print Head Cleaning twice:
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Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours.
• If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.
Check3
Perform Print Head Alignment.
Note
• If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment
manually referring to Aligning the Print Head Position from Your Computer
.
Check4
Is automatic ink quality maintenance enabled?
If automatic ink quality maintenance is disabled, ink in one or more ink tanks may separate, resulting in uneven density. Enable automatic ink quality maintenance by using the printer driver.
1. Make sure that the printer is turned on.
2. Open the Canon IJ Printer Utility.
Opening the Canon IJ Printer Utility
3. Select Custom Settings in the pop-up menu.
4. Select the Execute ink quality maintenance automatically check box, then click Apply.
5. Confirm the message and click OK.
Important
• Enabling automatic ink quality maintenance is recommended. Failure to perform the ink quality maintenance about once a week may affect print quality.
• If automatic ink quality maintenance has been disabled, perform the ink quality maintenance manually about once a week.
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Ink Is Not Ejected
Check1
Has the ink run out?
Open the top cover, then check the status of ink lamp.
Check2
Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Refer to
When Printing Becomes Faint or Colors Are Incorrect
for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
• If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
• If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer and perform another Print Head Deep Cleaning after 24 hours.
• If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the service center.
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Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1
Make sure that paper is loaded.
Check2
Make sure of the following when you load paper.
In the rear tray:
• When loading two or more sheets of paper, flip through the paper before loading.
• When loading two or more sheets of paper, align the edges of the sheets before loading.
• When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
• Always load the paper in portrait orientation, regardless of the printing orientation.
In the manual feed tray:
When you load the paper, load one sheet at a time. When you print continuously, set the next paper after the last one is finished printing.
Check3
Check to see if the paper you are printing on is not too thick or curled.
Check4
Make sure of the following when you load Hagakis.
If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load limit.
Load Hagakis with a zip code column downward.
Check5
Confirm that the media type and the paper size settings correspond with the loaded paper.
Check6
tray.
Make sure that there are not any foreign objects in the rear tray or manual feed
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If the paper tears in the rear tray or the manual feed tray, see
If there are any foreign objects in the rear tray or manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Note
• If the feed slot cover is opened, close it slowly.
Check7
Make sure that the disc tray guide is closed completely.
Paper does not feed properly if the disc tray guide is even slightly open.
Check8
Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
• Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
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Cannot Print on the Disc Label
Disc Label Printing Does Not Start
Disc Tray Does Not Feed Properly
Disc Label Printing Does Not Start
Check1
Is the disc tray placed properly?
Open the disc tray guide, properly place the disc tray again, then press the RESUME/CANCEL button on the printer.
Use the disc tray supplied with this printer ("K" is on the upper side).
For details on how to place the disc tray, refer to Placing a Printable Disc
.
Check2
Is the printable disc placed on the disc tray?
Place the printable disc on the disc tray properly, then press the RESUME/CANCEL button.
Use the disc tray supplied with this printer ("K" is on the upper side).
For details on how to place the disc tray, refer to Placing a Printable Disc
.
Check3
If disc label printing stops before it is complete, try the operation again.
If a certain period of time has elapsed while disc label printing is in progress, the printer stops initializing.
The printer resumes initializing by pressing the RESUME/CANCEL button.
Try the operation again following the on-screen instructions.
Disc Tray Does Not Feed Properly
Check1
Is the disc tray placed properly?
Properly place the disc tray again, then press the RESUME/CANCEL button.
Use the disc tray supplied with this printer ("K" is on the upper side).
For details on how to place the disc tray, refer to Placing a Printable Disc
.
Check2
Unrecognizable printable disc may be placed.
Canon recommends that you use printable discs specially processed to be printed on by an inkjet printer.
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Disc Tray Jammed
Pull out the disc tray gently.
If the disc tray cannot be pulled out, turn the printer off, then turn the printer back on again. The disc tray will automatically be ejected.
When the disc tray is pulled out, place the disc tray ("K" is on the upper side) again, then retry printing.
Place the printable disc properly referring to Placing a Printable Disc
.
If the disc tray is still jammed, check if there is a problem with the printable disc.
Disc Tray Does Not Feed Properly
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Printing Stops Before It Is Completed
Check1
Is the disc tray guide opened while printing on paper?
Close the disc tray guide and press the RESUME/CANCEL button on the printer.
Check2
Is the paper loaded?
Make sure that paper is loaded.
If the printer has run out of paper, load paper.
Check3
Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the printer and the computer to process, the printer may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the printer may pause temporarily. In either case, wait until the process is complete.
Note
• If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
Check4
Has the printer been printing continuously for a long period?
If the printer has been printing continuously for a long time, the print head or other parts around it may overheat.
The printer may stop printing at a line break for a period of time and then resume printing.
In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at a convenient time and turn the printer off for at least 15 minutes.
Caution
• The print head and the surrounding area can become extremely hot inside the printer. Never touch the print head or nearby components.
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Problems with the Printer
The Printer Cannot Be Powered On
The Printer Turns Off Unintentionally
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Printer with USB Connection
Print Head Holder Does Not Move to the Position for Replacing
The Printer Is Vibrating/The Printer Is Making an Operation Noise Even When the Printer Is Not in Use
384
The Printer Cannot Be Powered On
Check1
Press the ON button.
Check2
Make sure that the power plug is securely plugged into the power cord connector of the printer, then turn it back on.
Check3
Unplug the printer from the power supply, then plug the printer back in and turn the printer back on after leaving it for at least 5 minutes.
If the problem is not resolved, contact the service center.
385
The Printer Turns Off Unintentionally
Check
Disable the setting to turn the unit off automatically.
The printer turns off automatically according to the elapsed time you specified if the setting to turn the unit off automatically is enabled.
If you do not want the printer to turn off automatically, open Canon IJ Printer Utility, select Power Settings in the pop-up menu, then select Disable for Auto Power Off on Auto Power.
386
Cannot Connect to Computer with a USB Cable Properly
Printing Speed Is Slow/Hi-Speed USB Connection Does Not Work
If your system environment is not fully compatible with Hi-Speed USB, the printer will operate at a lower speed provided under USB 1.1. In this case, the printer operates properly but printing speed may slow down due to communication speed.
Check
Check the following to make sure that your system environment supports Hi-
Speed USB connection.
• Does the USB port on your computer support Hi-Speed USB connection?
• Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around
10 feet / 3 meters.
• Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
• Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on your computer.
Important
• For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer,
USB cable, or USB hub.
387
Cannot Communicate with the Printer with USB Connection
Check1
Make sure that the printer is turned on.
Check2
Make sure that the USB cable is connected properly.
See Connecting the Printer to the Computer Using a USB Cable to connect the USB cable properly.
Check3
Do not start up IJ Network Tool while printing.
Check4
Do not print while IJ Network Tool is running.
388
Print Head Holder Does Not Move to the Position for Replacing
Check1
Is the POWER lamp off?
Check if the POWER lamp is lit.
The print head holder will not move unless the power is on. If the POWER lamp is off, close the top cover and turn the printer on.
While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit, open the top cover again, then press the RESUME/CANCEL button.
Check2
Is the Alarm lamp flashing?
Close the top cover, confirm the number of times the Alarm lamp is flashing. After that, take the appropriate action to resolve the error, reopen the top cover, then press the RESUME/CANCEL button. For details on how to resolve the error, see
.
Check3
Has the top cover been left open for 10 minutes or longer?
If the top cover is left open for more than 10 minutes, the print head holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the top cover, then press the RESUME/CANCEL button to return the print head holder to the position for replacing.
Check4
Has the printer been printing continuously for a long period?
Close the top cover, reopen it after a while, then press the RESUME/CANCEL button.
If the printer has been printing continuously for a long time, the print head holder may not move to the position for replacing since the print head may overheat.
Note
• Opening the top cover while printing moves the print head holder to the position to protect it. After printing finishes, close the top cover, reopen it, then press the RESUME/CANCEL button.
389
The Printer Is Vibrating/The Printer Is Making an Operation Noise
Even When the Printer Is Not in Use
Check
Wait until the printer stops vibrating.
When the POWER lamp flashes and the printer vibrates, the printer is shaking the ink tanks.
To equalize the density of ink, the printer is set to automatic ink quality maintenance for stirring ink automatically on a regular basis. While the ink is stirred, the printer vibrates and makes noise. This is not a malfunction, so wait until the POWER lamp stops flashing and stays lit, and the printer stops vibrating.
Do not open the top cover while the printer is operating (the POWER lamp is flashing).
If this vibration and noise is bothersome, such as when using the printer late at night, automatic ink quality maintenance can be disabled by using the printer driver.
If automatic ink quality maintenance has been disabled, be sure to follow the procedure below to enable automatic ink quality maintenance again.
Important
• Enabling automatic ink quality maintenance is recommended. Failure to perform the ink quality maintenance about once a week may affect print quality.
1. Make sure that the printer is turned on.
2. Open the Canon IJ Printer Utility.
Opening the Canon IJ Printer Utility
3. Select Custom Settings in the pop-up menu.
4. Select the Execute ink quality maintenance automatically check box, then click Apply.
5. Confirm the message and click OK.
390
Problems with Installation/Downloading
Cannot Install the Printer Driver
Uninstalling IJ Network Tool
391
Cannot Install the Printer Driver
Download the driver from the support page of our website, then reinstall it.
392
Uninstalling IJ Network Tool
Follow the procedure below to uninstall IJ Network Tool from your computer.
Important
• Even if IJ Network Tool is uninstalled, you can print over network. However, you cannot change the network settings over network.
1. Select Applications from the Go menu of Finder, double-click Canon Utilities > IJ
Network Tool, drag the Canon IJ Network Tool icon into the Trash.
2. Restart the computer.
Empty the Trash and restart your computer.
Note
• To reinstall IJ Network Tool, uninstall IJ Network Tool, then install it again from our website.
393
About Errors/Messages Displayed
If an Error Occurs
A Message Is Displayed
Error Message Appears on a PictBridge Compliant Device
394
If an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes and a Support Code (error number) is displayed on the computer screen. For some errors, the POWER lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, then take the appropriate action to resolve the error.
Support Code Corresponding to the Number of Flashes of the Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashes Cause
2 flashes There is no paper in the rear tray.
3 flashes
4 flashes
5 flashes
There is no disc tray.
Printable disc (BD/DVD/CD, etc.) is not set.
There is no paper in the manual feed tray.
The paper output tray is closed.
The manual feed tray is in the paper jam clearing position.
The feed slot cover is open.
Paper is jammed in the paper output slot, in the rear tray, or in the manual feed tray.
Paper is loaded in the manual feed tray when you start printing on a printable disc.
Ink may have run out (The lamp on the ink tank flashes).
The ink tank is not installed.
The print head is not installed.
The print head may be damaged.
Support Code
,
395
6 flashes
7 flashes
8 flashes
9 flashes
11 flashes
12 flashes
14 flashes
15 flashes
17 flashes
18 flashes
19 flashes
21 flashes
The disc tray guide is closed.
The disc tray guide is open.
The disc tray guide has been closed.
The disc tray guide has been opened.
To print on specified paper, you need to open the disc tray guide.
To continue printing, you need to close the disc tray guide.
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
The ink absorber is almost full.
The device incompatible with the printer is connected.
,
The Page Size setting does not match the size of the paper loaded in the printer.
Automatic Print Head Alignment failed.
Cannot perform printing with the current print setting.
Ink tank replacement is complete.
The specified data cannot be printed.
The ink tank cannot be recognized.
Appropriate ink tank is not installed.
The ink tank cannot be recognized.
Printer detected ink out condition (The lamp on the ink tank flashes).
Printer detected ink out condition. (The lamp on the ink tank flashes.)
An unsupported USB hub is connected.
The printer cannot detect the paper size.
,
,
,
,
,
,
Support Code Corresponding to the Number of Alternate Flashes of the
POWER Lamp and the Alarm Lamp
Example of 2 times flashing:
396
(A) Flashes
(B) Goes off
Number of flashes
2 flashes
7 flashes
10 flashes
Other cases than above
Cause
Printer error has occurred.
Printer error has occurred.
An error requiring you to contact the service center has occurred.
Printer error has occurred.
Support Code
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
,
• When a Support Code and a message are displayed on the computer screen:
* The screen differs depending on the OS you are using.
Note
• You can confirm the actions against errors with Support Codes on your computer by searching a
Support Code.
For details on how to resolve errors without Support Codes, see A Message Is Displayed
.
397
A Message Is Displayed
This section describes some of the errors or messages.
Note
• A Support Code (error number) is displayed on the computer for some error or message. For details on errors with Support Codes, refer to
List of Support Code for Error .
The Inkjet Printer/Scanner/Fax Extended Survey Program Icon
Appears
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application software usage information is scheduled to be sent every month for about ten years. The Inkjet Printer/
Scanner/Fax Extended Survey Program icon appears in the Dock when it is time to send the printer usage information.
Read the instructions on the screen after clicking the icon, then follow the procedure below.
• If you agree to participate in the survey program:
Click Agree, then follow the on-screen instructions. The printer usage information will be sent via the
Internet. If you have followed the on-screen instructions, the information will be sent automatically from the second time onward and the confirmation screen will not be displayed again.
398
Note
• If you deselect the Send automatically from the next time check box, the information will not be sent automatically from the second time onward and the Inkjet Printer/Scanner/Fax
Extended Survey Program icon will appear in the Dock at the time of the next survey.
• If you do not agree to participate in the survey program:
Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped.
The confirmation screen will be displayed again one month later.
• To stop sending the information:
Click Turn off. The Inkjet Printer/Scanner/Fax Extended Survey Program is stopped, and the
information will not be sent. To resume the survey, see Changing the setting:
.
• To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program:
1. Stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
2. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder.
3. Place the Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file into the
Trash.
4. Restart the computer.
Empty the Trash and restart your computer.
• Changing the setting:
To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below.
1. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder.
2. Double-click the Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
◦ Do not display the confirmation screen when information is sent:
If the check box is selected, the information will be sent automatically.
If the check box is not selected, the Inkjet Printer/Scanner/Fax Extended Survey Program icon will appear in the Dock at the time of the next survey. Click the icon, then follow the onscreen instructions.
◦ Turn off/Turn on button:
399
Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.
400
Error Message Appears on a PictBridge Compliant Device
The following are the possible errors that may occur when printing directly from a PictBridge compliant device and the countermeasures to clear them.
Note
• This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non-
Canon PictBridge compliant devices, check the status of the Alarm lamp and take the appropriate
action to clear the error. For details, see If an Error Occurs
.
• For the errors indicated on the PictBridge compliant device and their solution, also refer to the instruction manual of the device. For other troubles on the device, contact the manufacturer.
Error Message on the PictBridge
Compliant Device
Action
"Printer in use"
"No paper"
"Paper Error"
• If the printer is printing from the computer or warming up, wait until the job ends.
When it is ready, the printer starts printing automatically.
• If you replace an ink tank while printing from a PictBridge compliant device, press the
RESUME/CANCEL button on the printer to clear the error, then resume printing.
Load paper, and select Continue* in the display on your PictBridge compliant device.
* To resume printing, you can also press the RESUME/CANCEL button on the printer instead of selecting Continue on the device.
Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.
"Paper jam" Select Stop in the display on your PictBridge compliant device to stop printing.
Remove the jammed paper, load new paper, press the RESUME/CANCEL button on the printer, then try printing again.
"Printer cover open" Close the top cover on the printer.
"No print head" The print head is not installed or may be damaged.
Contact the service center.
"Waste tank full"/"Ink absorber full"
The ink absorber is nearly full.
Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.
"No ink"/"Ink cassette error"
Check the number of how many the Alarm lamp flashes and take the appropriate action to resolve the error.
401
"Ink Error"
"Hardware Error"
"Printer error"
An ink tank that was once empty is installed.
When the Alarm lamp flashes 18 times, refer to
The ink tank cannot be recognized. (The lamp on the ink tank is off.)
Replace the ink tank.
An error requiring servicing may have occurred.
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
402
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the printer or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
• If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the printer yourself.
• Attempts by customers to repair or take apart the printer will invalidate any warranty regardless of whether the warranty has expired.
Before contacting the service center, confirm the following:
• Product name:
* Your printer's name is located on the front cover of the setup manual.
• Serial number: please refer to the setup manual
• Details of the problem
• What you tried to solve the problem, and what happened
403
List of Support Code for Error
The support code appears on the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the computer screen and take the appropriate action.
Support Code Appears on the Computer Screen
• 1000 to 1ZZZ
• 2000 to 2ZZZ
• 4000 to 4ZZZ
• 5000 to 5ZZZ
• 6000 to 6ZZZ
• 8000 to 8ZZZ
404
• 9000 to 9ZZZ
• A000 to ZZZZ
About the support code for paper jam, you can also refer to
List of Support Code for Error (When Paper Is
.
405
List of Support Code for Error (When Paper Is Jammed)
If the paper is jammed, remove it following the procedure appropriate for each case.
• If you can see the jammed paper at the paper output slot, the rear tray, or the manual feed tray:
• If the paper tears and you cannot remove it from the paper output slot, from the rear tray, or from the manual feed tray:
Paper Is Jammed inside the Printer
• Cases other than above:
406
1300
Cause
Paper is jammed in the paper output slot, in the rear tray, or in the manual feed tray.
Action
Remove the jammed paper depending on the paper source.
If the paper loaded in the rear tray is jammed:
If the paper loaded in the manual feed tray is jammed:
• If the paper loaded in the rear tray is jammed:
1. Pull the paper out slowly, either from the paper output slot or from the rear tray, whichever is easier.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
• If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
• If you need to turn off the printer to remove jammed paper during printing, press the
RESUME/CANCEL button to cancel print jobs before turning off the printer.
• If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray, remove the paper from inside the printer.
Paper Is Jammed inside the Printer
2. Reload the paper, and press the RESUME/CANCEL button on the printer.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Note
• When reloading the paper, make sure that you are using suitable paper for printing and are loading it correctly.
407
• We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
• If the paper loaded in the manual feed tray is jammed:
1. Press the Paper Jam Clearing button then set the manual feed tray to the paper jam clearing position.
2. Pull the paper out slowly, either from the paper output slot or from the manual feed tray, whichever is easier.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
• If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
• If the paper tears and you cannot remove the jammed paper from the paper output slot or the manual feed tray, remove the paper from inside the printer.
Paper Is Jammed inside the Printer
3. Return the manual feed tray to the original position.
408
4. Reload the paper, and press the RESUME/CANCEL button on the printer.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.
If you turned off the printer in step 2, all print jobs in the queue are canceled. Reprint if necessary.
Note
• When reloading the paper, make sure that you are using suitable paper for printing and are loading it correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.
409
Paper Is Jammed inside the Printer
If the jammed paper tears and you cannot remove the paper either from the paper output slot, from the rear tray, or from the manual feed tray, or if the jammed paper remains inside the printer, remove the paper following the procedure below.
Note
• If you need to turn off the printer to remove jammed paper during printing, press the RESUME/CANCEL button to cancel print jobs before turning off the printer.
1. Turn off the printer, and unplug the power cord of the printer from the power supply.
2. Open the top cover and the disc tray guide.
Important
• Do not touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the printer can be damaged.
3. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge.
410
4. Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
5. Pull the paper slowly not to tear it, then pull the paper out.
Keep an angle of the paper about 45 degrees and pull it slowly.
411
6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains.
• Does the piece of paper remain under the print head holder?
• Does the little piece of paper remain inside the printer?
• Does the piece of paper remain in the right side or the left side space (C) inside the printer?
7. Close the disc tray guide and the top cover.
All print jobs in the queue are canceled. Reprint if necessary.
Note
• When reloading the paper, make sure that you are using suitable paper for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer.
If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.
412
In Other Cases
Make sure of the following:
Check1
Are there any foreign objects around the paper output slot?
Check2
Are there any foreign objects in the rear tray or the manual feed tray?
If there are any foreign objects in the rear tray or the manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Note
• If the feed slot cover is opened, close it slowly.
Check3
Is the paper curled?
Load the paper after correcting its curl.
413
1000
Cause
Possible causes include the following.
• There is no paper in the rear tray.
• Paper is not loaded properly.
Action
Take the corresponding actions below.
• Load paper in the rear tray.
• Align the paper guides with the both edges of the paper when you load paper.
After carrying out the above measures, press the printer's RESUME/CANCEL button to dismiss the error.
Important
• Be sure to close the feed slot cover after loading paper in the rear tray. If the feed slot cover is open, paper cannot be fed.
414
1001
Cause
There is no disc tray.
Action
When printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this printer ("K" is on the upper side). Place a printable disc on the disc tray, attach the disc tray to the printer, then press the printer's RESUME/CANCEL button.
415
1002
Cause
Printable disc (BD/DVD/CD, etc.) is not set.
Action
When printing on printable discs, use the disc tray supplied with this printer ("K" is on the upper side).
Place a printable disc on the disc tray, attach the disc tray to the printer, then press the printer's RESUME/
CANCEL button.
416
1006
Cause
Possible causes include the following.
• There is no paper in the manual feed tray.
• Paper is not loaded properly.
Action
Take the corresponding actions below.
• Load a sheet of paper in the manual feed tray.
• Align the paper guides with the both edges of the paper when you load paper.
After carrying out the above measures, press the printer's RESUME/CANCEL button to dismiss the error.
Note
• To continue printing from the manual feed tray, wait until printing is completed, then load the next sheet.
417
1062
Cause
The Page Size setting does not match the size of the paper loaded in the printer.
Action
Press the printer's RESUME/CANCEL button to clear the error.
Then, take the corresponding actions below.
• In Windows:
Then check the Page Size setting in the Page Setup sheet in the printer driver and load paper that is the same size as the setting and try printing again.
If this error occurs even you load paper of the same size as the setting, set the printer not to detect the width of the paper using the printer driver.
To set the printer driver not to detect the width of the paper, open the printer driver setup window, and in Custom Settings under the Maintenance sheet, clear the Detect paper width check box, and then click OK.
* Select the Detect paper width check box again once printing is complete, and then click OK.
• In Mac OS:
Then check the Paper Size setting in the Page Setup dialog and load paper that is the same size as the setting and try printing again.
If this error occurs even you load paper of the same size as the setting, set the printer not to detect the width of the paper using the Canon IJ Printer Utility.
To set the printer not to detect the width of the paper, open the Canon IJ Printer Utility, select Custom
Settings in the pop-up menu, clear the Detect paper width check box, and then click Apply.
* Select the Detect paper width check box again once printing is complete, and then click Apply.
Note
• When printing with AirPrint, you can set the printer not to detect the width of the paper using the
Remote UI.
418
1200
Cause
The top cover is open.
Action
Close the top cover and wait for a while.
Do not close it while you are replacing an ink tank.
419
1250
Cause
The paper output tray is closed.
Action
Open the paper output tray to resume printing.
420
1261
Cause
The manual feed tray is in the paper jam clearing position.
Action
Return the manual feed tray to the paper feed position, then press the printer's RESUME/CANCEL button.
421
1270
Cause
The feed slot cover is open.
Action
Close the feed slot cover slowly then press the printer's RESUME/CANCEL button.
422
1308
Cause
Paper is loaded in the manual feed tray when you start printing on a printable disc.
Action
Remove the paper from the manual feed tray, then press the printer's RESUME/CANCEL button.
423
1350
Cause
Ink tank replacement is complete.
Action
Press the printer's RESUME/CANCEL button to continue printing.
424
1351
Cause
When the ink tank replacement is required, the top cover has been opened.
Action
Check the following precautions for ink tank replacement.
• Prepare a new ink tank before you start replacing one.
• Replace the ink tank quickly so as not to leave the printer without an ink tank. The printer may be damaged if it is left without an ink tank, causing a problem such as clogging due to dried ink.
• When starting the ink tank replacement, press the printer's RESUME/CANCEL button with the top cover open.
425
1401
Cause
The print head is not installed.
Action
Install the print head.
If the print head is already installed, remove the print head once and then reinstall it.
If the error is still not resolved, the print head may be damaged. Contact the service center.
426
1403
Cause
The print head may be damaged.
Action
Contact the service center.
427
1405
Cause
The print head may be damaged.
Action
Contact the service center.
428
1410
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
429
1411
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
430
1412
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
431
1413
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
432
1414
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
433
1415
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
434
1416
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
435
1417
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
436
1418
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
437
1419
Cause
The ink tank cannot be recognized.
Action
Open the top cover and replace the ink tank which lamp is off.
438
1600
Cause
Ink may have run out (The lamp on the ink tank flashes).
Action
If printing is in progress, you are recommended to stop printing, replace the ink tank, and then print again.
If printing is in progress and you want to continue printing, press the printer's RESUME/CANCEL button with the ink tank installed. Then printing can continue under the ink out condition. Replace the empty ink tank immediately after the printing. The printer may be damaged if printing is continued under the ink out condition.
Note
• If multiple ink lamps are flashing, check the status of each ink tank.
439
1660
Cause
The ink tank is not installed.
Action
Install the ink tank.
440
1680
Cause
Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
Action
Confirm that the ink tanks are installed in the appropriate positions.
441
1681
Cause
More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
Action
Confirm that the ink tanks are installed in the appropriate positions.
442
1684
Cause
The ink tank cannot be recognized.
Action
Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer.
Install the appropriate ink tank.
If you want to cancel printing, press the printer's RESUME/CANCEL button.
443
1698
Cause
Printer detected ink out condition (The lamp on the ink tank flashes).
Action
If printing is in progress, stop printing, replace the ink tank, and then print again.
To avoid printing troubles such as the mixing of inks, this printer is designed to stop printing by flashing the Alarm lamp seventeen times when the remaining ink level in an ink tank goes under the amount of ink required to maintain both printer and print quality.
444
1699
Cause
Printer detected ink out condition (The lamp on the ink tank flashes).
Action
Stop printing, replace the ink tank, and then print again. Be sure to replace the empty ink tank before resuming printing.
An ink tank that was once empty is installed.
Printing under the ink out condition may cause the printing trouble such as the mixing of inks, or a printer malfunction.
If you want to continue printing, you need to release the function for detecting the remaining ink level. To release this function, press and hold the printer's RESUME/CANCEL button for at least 5 seconds, and then release it.*
* With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing or refilling of ink.
445
1700
Cause
The ink absorber is almost full.
Action
Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.
446
1701
Cause
The ink absorber is almost full.
Action
Press the printer's RESUME/CANCEL button to continue printing. Contact the service center.
447
1750
Cause
Appropriate ink tank is not installed.
Action
Printing cannot be executed because the ink tank is not compatible with the printer.
Install the appropriate ink tank.
If you want to cancel printing, press the printer's RESUME/CANCEL button.
448
1850
Cause
The disc tray guide is closed.
Action
Open the disc tray guide, attach the disc tray properly, then press the printer's RESUME/CANCEL button.
449
1851
Cause
The disc tray guide is open.
Action
When printing other than disc label printing is started, close the disc tray guide.
Close the disc tray guide, then press the printer's RESUME/CANCEL button.
450
1855
Cause
The disc tray guide has been closed.
Action
Open the disc tray guide, then press the printer's RESUME/CANCEL button.
Do not open or close the disc tray guide while printing is in progress. Doing so may damage the printer.
451
1856
Cause
The disc tray guide has been opened.
Action
While printing other than disc label printing, close the disc tray guide.
Close the disc tray guide, then press the printer's RESUME/CANCEL button.
Do not open or close the disc tray guide while printing is in progress. Doing so may damage the printer.
452
1859
Cause
To print on specified paper, you need to open the disc tray guide.
Action
Open the disc tray guide.
Press the printer's RESUME/CANCEL button.
453
185A
Cause
To continue printing, you need to close the disc tray guide.
Action
Close the disc tray guide.
Press the printer's RESUME/CANCEL button. The printer resumes printing.
454
2001
Cause
The device incompatible with the printer is connected.
Action
Check the device connected to the printer. Printing photos directly is possible only with a PictBridge compliant device.
Note
• A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. Perform necessary operations before connecting your device referring to its instruction manual.
If the error is not yet resolved, check if you can print another photograph.
455
2002
Cause
An unsupported USB hub is connected.
Action
If a PictBridge compliant device is connected to the printer through the USB hub, disconnect the hub from the printer.
Connect a PictBridge compliant device directly to the printer.
456
2103
Cause
The printer cannot detect the paper size.
Action
Press the printer's RESUME/CANCEL button to dismiss the error, then try to print again.
If this error still occurs even after printing again, set the printer not to detect the paper width by using the printer driver or Remote UI.
Note
• Depending on the type of paper, the printer may not detect the paper width.
Additionally, if the top cover is opened while printing is in progress, the printer may not detect the paper width.
457
2500
Cause
The cause of following may have occurred the failure of Automatic Print Head Alignment.
• Print head nozzles are clogged.
• The paper of size other than A4 or Letter is loaded.
• The paper output slot is exposed to strong light.
Action
Press the printer's RESUME/CANCEL button to dismiss the error, then take the actions described below.
• Print the nozzle check pattern to check the status of the print head.
• Load two sheets of A4/Letter-sized plain paper in the rear tray and perform Automatic Print Head
Alignment again.
For Automatic Print Head Alignment, always load paper in the rear tray.
• Adjust your operating environment and/or the position of the printer so that the paper output slot is not exposed directly to strong light.
After carrying out the above measures, if the problem continues after aligning the print head again, press the printer's RESUME/CANCEL button to dismiss the error, and then perform Manual Print Head
Alignment.
458
4100
Cause
The specified data cannot be printed.
Action
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon ink tanks are installed properly for all colors, then start printing again.
459
4103
Cause
Cannot perform printing with the current print settings.
Action
Press the printer's RESUME/CANCEL button, to cancel printing.
Then change the print settings and print again.
460
5100
Cause
Printer error has occurred.
Action
Cancel printing and turn off the printer.
Then confirm the following.
• Confirm that there are no materials (e.g. the protective material or jammed paper) that is preventing the print head holder from moving.
If any, remove the materials.
• Confirm that the ink tanks are installed properly.
Push an ink tank until it clicks into place.
After confirming the conditions above, turn on the printer again.
If the problem is not resolved, contact the service center.
Important
• When you clear the jammed paper or protective material that is preventing the print head holder from moving, be careful not to touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the printer can be damaged.
461
5110
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
462
5200
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
463
5250
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
464
5400
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
465
5700
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
466
5B00
Cause
Printer error has occurred.
Action
Contact the service center.
467
5B01
Cause
Printer error has occurred.
Action
Contact the service center.
468
5C00
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
469
5C20
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
470
6000
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
471
6010
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
472
6500
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
473
6502
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
474
6700
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
475
6800
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
476
6801
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
477
6900
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
478
6901
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
479
6902
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
480
6910
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
481
6911
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
482
6920
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
483
6921
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
484
6930
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
485
6931
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
486
6932
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
487
6933
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
488
6940
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
489
6941
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
490
6942
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
491
6943
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
492
6944
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
493
6945
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
494
6946
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
495
6A00
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
496
6B00
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
497
8200
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
498
9000
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
499
9400
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
500
B200
Cause
An error requiring you to contact the service center has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Contact the service center.
501
B400
Cause
Printer error has occurred.
Action
Turn off the printer, and unplug the power cord of the printer from the power supply.
Plug the printer back in and turn the printer back on.
If the problem is not resolved, contact the service center.
502
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Key Features
- 10-ink system for accurate colors and smooth gradations
- FINE print head technology for exceptional detail
- Prints on a wide range of media, including fine art papers, canvas, and glossy photo paper
- Wi-Fi and Ethernet connectivity for easy printing from computers and mobile devices
- Large 3.5-inch LCD screen for easy operation
- Automatic duplex printing for double-sided prints
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