TELSTRA IP TELEPHONY FEATURE PACKS

TELSTRA IP TELEPHONY
FEATURE PACKS
The Telstra IP Telephony
feature packs offer a tailored
solution for your business.
Select the IP Telephony features
that best suit you
Each pack includes a range of
There are many ways to harness the
sets to match the varying needs
power of Telstra IP Telephony (TIPT).
of individuals and groups in your
With our feature packs, you’ll find
organisation. In addition, we’ve
it simple to choose the features that
created Optional User Packs to meet
best fit your business needs. You
any extra needs you may have.
can take advantage of Telstra IP
Telephony on a per-user, per-month
basis over the period of your contract.
individual user and group feature
Regular Packages
User Services
Basic Pack
Standard Pack
Executive Pack
Hoteling/Hot-Desking
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Alternate Numbers
Anonymous Call Rejection
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•
Automatic Call Back
•
•
Barge-in Exempt
•
Call Forwarding Always
•
•
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Call Forwarding Busy
•
•
•
Call Forwarding No Answer
•
•
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Call Forwarding Not Reachable
•
•
•
Call Forwarding Selective
•
Call Notify
•
Call Return
•
•
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Call Transfer
•
•
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Call Waiting
•
•
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Calling Line ID Delivery Blocking
•
•
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CommPilot Express
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Directed Call Pickup
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Directed Call Pickup with Barge-in
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Diversion Inhibitor
•
•
Do Not Disturb
•
•
•
External Calling Line ID Delivery
•
•
•
•
Flash Call Hold
•
•
•
•
•
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Hoteling Guest
Hoteling Host
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Intercept User
•
•
•
•
Internal Call In Line ID Delivery
•
•
•
•
Last Number Redial
•
•
•
•
Microsoft Office Communicator Integration
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Multiple Call Arrangement
•
•
N-Way Call
•
Outlook Integration
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Priority Alert
•
Push to Talk
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Remote Office
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Selective Call Acceptance
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Selective Call Rejection
•
Sequential Ring
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•
Shared Call Appearance 15
Simultaneous Ring – Personal
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•
Speed Dial 100
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Speed Dial 8
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•
Telstra Toolbar
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•
•
•
•
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Three Way Calling
Voice Messaging User
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Optional Packages
User Services
Basic Pack
Standard Pack
Executive Pack
Hoteling/Hot-Desking
Group Conferencing
•
•
•
N/A
MiReception Console
N/A
•
•
N/A
N-Way Calling
•
•
Included
N/A
Remote Office
N/A
•
Included
N/A
•
•
•
N/A
Call Centre Reporting
N/A
N/A
•
N/A
TIPT-OCS Integration
•
•
Included
N/A
Voice Portal Pack
•
Included
Included
N/A
N/A
•
•
N/A
TIPT Call Centre
Web Attendant Console
Drive efficiencies with costeffective communications
No complex servers or
Feature and software
hardware required
upgrades included
As business telecommunications
The only equipment your business
The customisable operating system
become more advanced, so too
needs are its handsets. So you save
makes it easy for users to add, remove
does the need for simpler, more
on the capital expenditure associated
or modify the IP telephony features
user-friendly ways of managing
with expensive and cumbersome
they have at their disposal, simply
them. Telstra’s fully hosted IP
telephony hardware, and maximise
by logging on to the web portal. That
Telephony services offer a broad and
your available floorspace at the same
means your staff can get their hands
innovative suite of solutions aimed
time. You don’t even need to worry
on all the tools they need to do their
at reducing the complexity, cost and
about having a dedicated, climate-
jobs more productively.
time your organisation spends on
controlled server room to house the
communications services for your
operating system; it’s all located and
staff, customers and suppliers.
managed entirely on Telstra premises.
Telstra IP Telephony is delivered via
And if your business operates from
software and licences. Telstra does
the Telstra Next IP™ network, which
multiple sites, TIPT will minimise cost
this automatically as soon as new
means your business no longer needs
duplication by having all those sites
software releases become available –
to invest in expensive, on-premise
connected to a single, shared server
at no additional cost to you.
hardware at one or more sites. By
using a common operating system.
accessing the web portal, your
You also won’t need to spend
time and money purchasing
and renewing operating system
Real-time management
administrators can make changes
Monitor your system performance
instantly and deal with issues swiftly.
with powerful service quality and
The result? A more flexible, scalable
usage and analysis reports. This helps
and efficient communications service.
you identify your service and usage
statistics and aids in forecasting for
future success.
Enhance productivity with high
definition handsets
Collaborate with ease
Powerful tools at your fingertips
With many companies doing business
The feature-rich TIPT toolbar gives
Telstra IP Telephony services bring
globally, it’s more critical than ever to
your users immediate access to
lifelike richness to every call with
enable geographically and culturally
voice service controls to save time
unparalleled voice clarity to help
dispersed teams to communicate as
and enhance efficiency. The toolbar
make your communications more
effectively over the phone as they can
delivers the following features and
efficient. This offers your business a
in person.
benefits to users:
Never miss a call again
• Outbound click-to-dial from
number of benefits, as outlined below.
Experience crystal clear conversations
The Simultaneous Ring feature
Outlook contacts and right-click-
Traditional PSTN calls deliver just
enables a call to ring on several
to-dial from email messages
one quarter of human speech. High
phones at once. So whether your
(Microsoft® Outlook edition)
definition technology delivers twice
employees are on their work phone,
the clarity of ordinary phone calls. It’s
a Next G™ mobile or even a home
like the difference between switching
phone, the first phone that’s answered
from AM radio to digital stereo.
will be connected to the call. For a
• A built-in HTML user manual for
access to help functions during
any operation
• Automatic login to your web
business that relies on good customer
portal with the ability to right-
Better comprehension for
service and high productivity, it could
click and dial any phone number
productive meetings
make a real difference to your success.
that’s highlighted (Microsoft®
Meetings can be long, yet require
(Available on selected devices.)
Internet Explorer edition)
• Notification of calls with caller
sustained attention. A higher level of
voice quality through HD technology
Take your work with you
can help reduce listener fatigue,
Employees increasingly need the
ID from TIPT and Microsoft®
Outlook directories
• Full call control, including answer
improve concentration and increase
freedom to work away from the
intelligibility. What’s more, being able
office. Whether it’s on the road or
or desktop pickup, hold, end,
to correctly identify who is talking
working from home, your business
three-way conference and transfer
is imperative when bringing people
communications don’t need to take a
or retrieve voicemail
• The ability to add Microsoft®
together on a conference call. An
back seat. The Remote Office feature
HD frequency not only helps you
allows calls to and from the office
Outlook contact vCards for
identify the talker, but also distinguish
phone to be connected to any other
new incoming callers
between words like ‘hire’ and ‘fire’.
phone, provided your staff can access
your office LAN environment.
• Simple setting changes, including
Simultaneous Ring, Call Forward
Improve user satisfaction
All, Call Forward No Answer,
A crisp, clear connection eliminates
Call Forward Busy, Do Not Disturb
the need to repeat conversations,
and Remote Office
which can reduce frustration for your
• Group and personal directory listing
customers and staff.
• Call history listing
A solution tailored to your needs
Optional user packs
Web Attendant Console – A web-based
Telstra IP Telephony regular packs
If you want to further customise a
Attendant Console enables staff, such
solution to better suit your organisation’s
as personal assistants, to monitor a
needs, these packs are for you.
configurable set of users within their
Each of these packs delivers a range
of features that can be used with IP
business group. The Attendant Console
phones, older handsets and desktop
Remote Office Pack – Ideal for
pickup technology. Services have been
teleworkers and mobile staff, the
bundled to suit varying customer
Remote Office Pack enables users
usage and budget needs. Choose the
to access their Telstra IP Telephony
package that works best for you.
service from any end point, online or
Microsoft® Office® Communication
offline, while on the road or working
Server (OCS) – Integrating Microsoft®
from home. Note: Remote Office is
Office® into TIPT is a simple,
included in Executive Packs.
cost-effective way to streamline
Basic IP Telephony Pack – An entrylevel package that provides simple
telephony features to suit most
Voice Portal Pack – This
Ideal for warehouse or lobby areas.
comprehensive voicemail package
pack provides a balance of basic
services, plus additional features such
as voicemail (including voicemail
to email), web-based configuration
and desktop toolbars for integration
do not disturb) and details
call information.
communications. Enhanced
common telephony requirements.
Standard IP Telephony Pack – This
displays users’ status (eg, busy, idle,
can be added to Basic Pack solutions,
giving users access to the voice portal
from any phone. After authentication,
users can query, activate, deactivate
and program their call-forward service,
collaboration and ‘presence’
capabilities can help simplify
processes and provide greater
reliability with less risk. Best of all, the
ability to view colleagues’ telephone
availability via the Microsoft® OCS
solution can help reduce costs.
or retrieve and store voice messages.
Optional group packs
into Microsoft® Outlook and Internet
Hoteling and Hot-Desking Pack –
Explorer. This is ideal for most
This service pack offers hot-desking
These solutions allow organisations to
situations, including front office, back
functions to support mobile workers.
set up call centre functionality across
office and branches.
‘Hoteling’ users share office space and
single or multiple sites quickly and
phones on an as-needed basis in the
easily. It also gives you the flexibility
same way as a hotel room. This allows
to scale up or scale down, depending
Telstra IP Telephony users to link their
on demand. Different call distribution
service and call profile to another IP
policies can be established, including
phone. While maintaining the profile
simultaneous and circular calling; and
of their own desk phone, users can log
on-screen, email-based call reports are
in to a host account via the voice or
available to the supervisor.
Executive IP Telephony Pack – A
comprehensive package of both
standard telephony services and
advanced features, such as callrouting profiles, Simultaneous Ring
and Remote Office functionality. It’s
an ideal pack for executives, support
staff and mobile workers.
web portal, giving them the flexibility
of working anywhere in the enterprise
The above packs include group
that’s connected to a compatible
features such as Network Interactive
Virtual Private Network.
Voice Response (IVR), Hunt Groups,
Music on Hold and Call Pickup.
MiReception Console – This is an
integrated, desktop-based, IP Telephony
receptionist console for front-of-house
receptionists, or those screening
inbound calls. It enables consolidation
of receptionist functionality to
enhance business processes and deliver
personalised services.
Why Telstra?
Telstra has the ability to design
and deploy a complete IP
Telephony solution to deliver
a more streamlined operating
experience.
Telstra is in the unique position
to enable these solutions,
with the power of the Telstra
Next IP™ network and Next G™
wireless broadband network,
creating Australia’s largest
fully integrated national IP
network. It’s a world-leading
communications, platform that
will help you realise the full
potential of the next generation
of IP Telephony solutions.
FOR MORE INFORMATION
ABOUT TELSTRA IP TELEPHONY
FEATURE PACKS CONTACT YOUR
TELSTRA ACCOUNT EXECUTIVE
VISIT TELSTRA.COM/ENTERPRISE
CALL 1300TELSTRA (1300 835 787)
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