Ingenico group Desk 3500 Quick Start Manual

Merchant Services
Quick Start Guide
Desk 3500
Version 1.0
Merchant Services
Payment Solutions
100% tailored to your business
Contents
Getting started4
Supervisor password5
Function keys5
The Chip Card Reader
6
Chip & Pin Transactions - Sale
7
Chip & Pin Transactions - Refund
8
End of Day reports9
Changing the paper roll
10
For further information on terminal functionality please call the
terminal helpdesk or download your Terminal User Guide from:
https://ingenico.co.uk/smart-terminals/user-guides
Help Desk
If you’re still having trouble, then we are here to help.
You can contact us using the details below:
01933 201424
[email protected]
We are open:
Monday to Saturday - 08:00 to 23:00
Sundays & Bank Holidays - 10:00 to 17:00
Closed on Christmas Day
QUICK GUIDE - DESK 3500
3
Getting started
Set up your Desk/3500 in a convenient location close to a
power source and an Ethernet socket or telephone socket.
To connect an Ethernet cable, connect one side to your
Ethernet output or router and the other side to the ‘ETH’
socket on the Magic box.
Finally, connect the power supply unit into the power socket
on your Magic box and to the mains power. After a short
initialisation process, the terminal will display READY or an
idle logo.
Power In
Ethernet
Note: Press and hold the
to turn the terminal off.
4
QUICK GUIDE - DESK 3500
and the ., # * together
Supervisor Password
The default supervisor password is 01483.
Please note: The terminal will require you to change this to a new code of
your choosing before you can process any transactions.
Function Keys
Arrow keys: Enable you to choose options on screen
F1 & F4 keys: Can be used for shortcuts.
Menu key: To enter the application menus press the Menu key
from the idle (READY) screen. Pressing the key again moves to
the next menu (if available).
Correction keys: When entering numbers or letters, pressing
deletes one character at a time; while pressing
deletes
the entire line (this key also cancels transactions).
Confirmation key: Pressing
is used to confirm anything that
has been typed into the terminal.
Arrow keys
F1
F4
Menu key
Paper
feed key
Enter key
Cancel key
Clear key
QUICK GUIDE - DESK 3500
5
The Chip Card Reader
Customer cards must be inserted as shown,
with the chip upwards.
Push the card fully into the slot below the
keypad and follow the instructions on screen.
If you see a “BAD READ” message, check the
card orientation and try again. After three
bad reads the terminal will prompt you to
swipe the card.
DO NOT remove the card until instructed
to do so by the terminal.
6
QUICK GUIDE - DESK 3500
Chip & Pin Transactions - Sale
From the idle screen, enter the sale amount for the transaction
and press
. For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed
they will be prompted to return the terminal to you.
The terminal will now connect to the acquirer for
authorisation, if the transaction is authorised then an AUTH
CODE will be shown.
The terminal will print two receipts. The merchant copy will be
printed first, then once you press
, the customer copy will
be printed. If prompted press
to reprint either receipt if
required.
QUICK GUIDE - DESK 3500
7
Chip & Pin Transactions - Refund
From the idle screen, press
, then choose “REFUND”.
Enter the ‘Refund Amount’ then insert the card. If prompted
enter the Supervisor Password and press
.
The terminal will now connect to the acquirer for authorisation,
if the refund is authorised then “AUTH CODE” will be shown.
The terminal will print the merchant copy which the customer
must sign.
Remove the card.
Check the signature on the merchant copy with that on the
card. If the signature is valid then press
, otherwise
press
. The terminal will then print the customer copy.
8
QUICK GUIDE - DESK 3500
End of Day Reports
To access the reports menu press
is displayed and then select “Totals”.
Press
or
to select it.
, until ‘SYSTEM MENU’
to highlight the required option and press
If required enter the supervisor password and press
.
END OF DAY: This indicates the total value of transactions
that have been processed and shows that the totals have
been confirmed by the acquirer. This MUST be done at the end
of each day that you trade.
BANKING: Indicates total value of transactions that have been
processed and shows that the totals have been confirmed by
the acquirer.
X REPORT: Shows the breakdown of transactions in different
ways enabling you to check off against individual receipts and
the “BANKING” report.
Z REPORT: Exactly the same as the “X REPORT”, except that
the Z “REPORT” resets the totals ready for the next day’s
trade.
QUICK GUIDE - DESK 3500
9
Changing the paper roll
1
2
3
Hold the terminal securely in one hand. With the other hand,
and by using two fingers, lift the printer cover release as
shown in 1 and 2 above. Fully open the printer cover and
remove the old roll of paper.
Unstick the end of the new roll, leaving the end free, hold the
paper roll and carefully place into the printer compartment
as shown in 3 above with the paper feeding up from the
bottom.
Holding the free end of the paper and the terminal, close the
printer cover and push firmly until it locks. While your terminal
is displaying the idle screen, press and hold
to ensure
that the paper feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN DO NOT FORCE THE PRINTER COVER
10
QUICK GUIDE - DESK 3500
Copyright © 2020 Ingenico (UK) Ltd.
This Quick Start Guide relates to Move3500 Tetra terminals –
TMS/MATSU software. Whilst every effort has been made to ensure
that the content of this document is accurate, Ingenico will not accept
responsibility for any loss, damage or injury that may be incurred as
a result of any errors or inaccuracies. The product is varied to suit
requirements and as such some features may vary or be disabled.
This document should be accepted as a guide only to the use of the
product. In the effort for continued improvements in design and quality,
products features and information regarding setting up, installation and
use of all Ingenico products is subject to change without prior notice.
Merchant Services