MUNBYN IMC01 Frequently Asked Questions Manual

IMC01 Banknote Counter
Frequently Asked Questions
1.05
Document Name:
IMC01 Frequently Asked Questions-1.05.docx
Name
Prepared by:
Reviewed by:
Approved by:
Byron Zhong
Signature
Date
Version History
Date
By
Changes
2021-2-7
Byron Zhong
 Initial Release
1.00
2021-2-19
Byron Zhong
 Add section 2.9, general steps to fix the issue
1.01
2021-4-23
James Hu
 Add section 2.10. How to turn off the key beep？
 Add section 2.11. How to fix the abnormal batch
function issue?
1.02
2021-04-26
Erik McCullough
 Marketing and US English Naturalization
1.03
2021-06-21
James Hu
2021-08-27
James Hu
 Update section 2.6 When and how do I adjust the
feeding gap adjustment?
 Update Table 2-1 Error Codes
 Add section 2.12. What should I do if Stacker Error
displayed on the screen?
 Add section 2.13. What should I do if Motor Error
displayed on the screen?
 Add section 2.14. What should I do if
Image/IR/UV/MT/MG Error is frequently displayed
on the screen?
Version
1.04
1.05
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IMC01 Frequently Asked Questions
Version 1.05
Contents
Version History......................................................................................................................................2
1.0.
Capabilities............................................................................................................................... 4
1.1.
1.2.
1.3.
1.4.
1.5.
1.6.
What currencies does the IMC01 supports........................................................................................ 4
Does the IMC01 recognize serial numbers?...................................................................................... 4
Does the IMC01 work with a printer?.................................................................................................. 4
How does the external display work?..................................................................................................4
Does the IMC01 have batch/bundling capability?............................................................................. 4
Can transfer the counted record to the computer?........................................................................... 4
2.0.
Trouble Shooting...................................................................................................................... 5
2.1.
Solutions for all kinds of ERROR CODE?.......................................................................................... 5
2.2.
How do I clean the IMC01?...................................................................................................................6
2.3.
How to remove a stuck banknote or bill?............................................................................................7
2.4.
How do I fix bills constantly jamming?................................................................................................ 7
2.5.
The wheels keep spinning every couple second after the machine powers on, and indicates an
error, how do I fix it?............................................................................................................................................. 7
2.6.
When and how do I adjust the feeding gap adjustment?................................................................. 8
2.7.
When and how to do I calibrate the CIS sensor?............................................................................10
2.8.
How do I restore the unit back to factory settings?.........................................................................12
2.9.
What should I do if the machine keeps stop counting and error displayed on the screen?..... 13
2.10. How to turn off the key beep？...........................................................................................................14
2.11. What should I do if my preset batching is not working correctly?.................................................14
2.12. What should I do if Stacker Error displayed on the screen?......................................................... 15
2.13. What should I do if Motor Error displayed on the screen?.............................................................15
2.14. What should I do if Image/IR/UV/MT/MG Error is frequently displayed on the screen?...........16
2.14.1.
Check bills............................................................................................................................... 16
2.14.2.
Perform CIS calibration......................................................................................................... 16
2.14.3.
Adjust the detection level......................................................................................................16
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IMC01 Frequently Asked Questions
Version 1.05
1.0. Capabilities
1.1. What currencies does the IMC01 supports
The default currencies in the IMC01:
US/CA version: USD, EUR, CAD, MXN, GBP,
EU version: EUR, USD, GBP, CHF, PLN, SEK, NOK, DKK,
UK version: EUR, USD, GBP, SCO, CHF, PLN, SEK, NOK, DKK.
The IMC01 software can also support COP (Colombian Pesos), LBP (Lebanese Pesos), DOP (Dominican
Republic Pesos) and up to 100 additional currencies. There is no charge for additional currencies. Please contact
our support team for more details and upgrade to a new configuration.
1.2. Does the IMC01 recognize serial numbers?
This machine can recognize the serial numbers of all default currencies in the IMC01.
Please note it does detect fake serial numbers.
1.3. Does the IMC01 work with a printer?
Yes, the ITPP106 printer is compatible with the IMC01.
The ITTP106 can print the record of the counted banknotes, number, total currency value counted, as well as a
breakdown of count by denomination, and serial number.
1.4. How does the external display work?
If counting one currency (SDC mode), the quantity and value of the counted notes will be displayed on the
external screen when counting one currency only. If use the multi-currency (MDC model), only the number of
the counted notes will be displayed on the external screen.
1.5. Does the IMC01 have batch/bundling capability?
Yes, the IMC01 has batch function for bundling. The capacity of the stacker is 200. However, you can set the
batch number from 0 to 998. For example, if you set the batch number to 50, when you put 200 notes in the
hopper, the IMC01 will stop once the counted quantity gets to 50 for you to bundle or strap the bills.
1.6. Can transfer the counted record to the computer?
Yes. First, ensure there is a USB flash drive into the USB Port.
After counting, a log file will be exported to the flash drive. Then, simply copy the newly-created OCR_SN txt
file from the USB flash drive to the computer.
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IMC01 Frequently Asked Questions
Version 1.05
2.0. Trouble Shooting
2.1. What are the error codes displayed on the screen?
Table 2- 1 Error Codes
Code
Error Message
Handling Method (Recommendation)
E1
UV Fault
Remove the banknote, clean the UV sensor
E2
Double Notes
E3/E8
Chain Notes
E4
Half Note
Remove the banknote
E10
Image Error
Fine tune the screw to adjust the feeding gap according to section 2.6, And
perform the CIS calibration
E11/E12
Denomination Error
E13
Face Recognition Error
E14
Size Recognition Error
E15
Orientation Recognition Error
E20
MT Error
E21
MG1 Error
E22
MG2 Error
E23
MG3 Error
E24
MG4 error
E30-E38
IR Error
If the errors occur frequently, adjust the screw toward the anti-clockwise to
decrease the feeding gap.
Remove the banknote, clean the CIS sensor;
Perform the CIS sensor calibration;
Collect the data of the banknote.
Remove the banknote, clean or replace the MG sensors
Remove the banknote, fine tune the screw to adjust the feeding gap according
to section 2.6.
Clean the CIS sensor and perform the CIS calibration;
Collect data of the banknote.
Motor Error
Please check if there is any foreign matter stuck inside IMC01.
Follow the instructions in section 2.13 for troubleshooting.
Stacker Error
Please refer to section 2.12 to clean the stacker sensor.
In the process of using the IMC01, the IMC01 may show abnormal state and display the error codes on the
screen. The description of the error codes and the related handling method is shown in table 2-1.
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IMC01 Frequently Asked Questions
Version 1.05
2.2. How do I clean the IMC01?
1) TURN OFF THE MACHINE.
Clean all 3 parts of the Hopper, using the included nylon brush.
2) a. Hopper sensor.
b. Banknote processing wheel
c. Banknote entrance
3) Clean the Stacker Sensors, using the included nylon brush.
4) Clean the internal sensors via the opening in the back of the machine.
Figure 2- 1 Direction of Back Cover Opening
a)
b)
c)
d)
Using the handle, open the external back covers by pulling towards you.
Pull the handle of the internal back in a slightly downward motion to open it.
Clean the lower CIS with a non-lint cleaning cloth, such as microfiber or eyeglass cloths.
Clean the lower UV sensor with the included nylon brush.
Lower UV
Lower CIS
Figure 2- 2 Lower Sensors
e)
Clean the upper CIS with a non-lint cleaning cloth, such as microfiber or eyeglass cloths.
Upper CIS
Figure 2- 3 Upper CIS Sensor
For additional detail, please read the section 2 of the IMC01 maintenance manual to clean the machine.
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IMC01 Frequently Asked Questions
Version 1.05
2.3. How to remove a stuck banknote or bill?
If the bills are stuck inside the machine, please turn off the machine and rotate the banknote processing wheel
down
CAUTION: ALWAYS ENSURE MACHINE IS OFF BEFORE PUTTING HANDS/FINGERS NEAR THE
PROCESSING WHEEL OR SLOT.
Figure 2- 4 The Direction of Wheel Rotation to Take the Jammed Bill
2.4. How do I fix bills constantly jamming?
If you experience a jam, try the following first:
1. Check to see if there is any visible dirt, dust, or any other foreign matter inside machine (look especially
for remnants of bills they may have torn). Remove any foreign matter with tweezers or your fingers.
CAUTION: ALWAYS ENSURE MACHINE IS OFF BEFORE PUTTING HANDS/FINGERS NEAR
THE PROCESSING WHEEL OR SLOT.
2. Clean the machine according to the directions in FAQ 2.2, including all sensors.
3. If necessary, ad, just the feeding gap according to the directions in FAQ 2.6
2.5. The wheels keep spinning every couple second after the machine
powers on, and indicates an error, how do I fix it?
If the wheels in the hopper are consistently spinning after the machine powers on, and then stops with the
“hopper sensor error” or “main motor error”, the hopper sensor is too sensitive.
Figure 2- 5 Using marker pen to decrease the sensitivity of the hopper sensor
Please use the marker pen to paint a little on the hopper sensor as shown in the above figure.
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IMC01 Frequently Asked Questions
Version 1.05
2.6. When and how do I adjust the feeding gap adjustment?
Screw
Figure 2- 6 The Adjustable Screw
The screw above is used to control the width of the feeding gap. You can use a coin to adjust the gap easily. The
width will become bigger by rotating the screw clockwise toward the biggest dot. Turn counterclockwise to
decrease the gap.
Figure 2- 7 Rotate the Screw to Increase the Feeding Gap
Figure 2- 8 Rotate the Screw to Decrease the Feeding Gap
To fine tune the feeding gap, do the following:
1) As shown in the figure below, make sure that the Banknote Processing Wheel is on a smooth surface.
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IMC01 Frequently Asked Questions
Version 1.05
Figure 2- 9 The Direction of Wheel Rotation to Take the Jammed Bill
2) Turn off the auto counting feature.
3) Insert one banknote into the gap between the rollers to check if the banknote can be inserted smoothly, as
shown in the following.
The 2 feeding
gaps between
rollers
Figure 2- 10 The Banknote Feeding Gap
Figure 2- 11 Using a banknote to check the gap between the rollers
4) If the banknote is hard to insert, that means the feeding gap is too small. Rotate the screw clockwise until
the banknote can be inserted smoothly. If the feeding gap is so large that two or more banknotes can be
inserted to the feeding gap, please rotate the screw counterclockwise until the gap can just allow one
banknote at a time.
5) Use the banknote to check the other sides of the gap between rollers, to make sure the banknote can be
inserted into both sides of the feeding gap smoothly.
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IMC01 Frequently Asked Questions
Version 1.05
Figure 2- 12 Using a coin to adjust the gap
The IMC01 needs different gaps for different currencies, but otherwise should stay consistent. Having the
correct feeding gap adjusted will ensure smooth operation as well as a trouble-free experience. You may need to
do some trial and error before getting it perfectly smooth.
You may also wish to make his adjustment over time, When the banknotes are not fed smoothly through the
machine or several error messages are occurring often such as: Bill Double Error, Chain Notes Error or Half
Notes Error.
Other reasons that might require to readjust the feeding gap are:
- The counting of new or mint condition bills.
- The counting of poor or badly deteriorated bills.
- Polymer notes and paper-made notes counted together.
2.7. When and how to do I calibrate the CIS sensor?
CIS calibration is often needed when there are many errors during the banknote counting process.
1) Please enter the main menu. Next, go to the service menu with the password “9999”, as shown in the
following figures.
Figure 2- 13 Main Menu
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IMC01 Frequently Asked Questions
Version 1.05
Figure 2- 14 Service Menu
2) Click the “CIS Calibration” option, shown below:
Figure 2- 15 CIS Calibration Interface
3) Open the back cover to clean the CIS sensors with a lint-free cleaning cloth.
Figure 2- 16 Open the Back Covers
Figure 2- 17 Clean the Lower CIS
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IMC01 Frequently Asked Questions
Version 1.05
Figure 2- 18 Clean the Upper CIS
4) Using the included CIS calibration sheet (white paper), place inside as seen below, and close the back
covers.
Figure 2- 19 Place the CIS Calibration Paper
5) Start CIS calibration by pressing the “RESTART” button.
Figure 2- 20 Start the CIS Calibration
6) After the machine finishes, just take remove the calibration paper out, close both covers, and turn off
machine.
7) Finally, turn on the machine to finish the CIS calibration.
2.8. How do I restore the unit back to factory settings?
After fine tuning the screw and CIS calibration, if there are still some errors or the counting is still not correct,
returning to the factory default setting mode is required.
1) 1)
On the main menu, choose the service menu with the password “9999”, as shown in the following
figures. Then choose “Back to Default Setting.”
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IMC01 Frequently Asked Questions
Version 1.05
Figure 2- 21 Service Menu
Figure 2- 22 Default Setting Interface
2) After pressing start, the IMC01 will reset all the changed settings beforesettings to factory default.
Figure 2- 23 Default Setting Guide
3) The processing wheels and rollers in the IMC01 will run for a while.
Figure 2- 24 Touch the Hopper Sensor
2.9. What should I do if the machine keeps stop counting and error
displayed on the screen?
1) There may be some dust on the surface or sensors blocked by notes, please open the back cover to check if
there is any foreign matter inside, and then clean the sensors with brush or soft cloth.
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IMC01 Frequently Asked Questions
Version 1.05
2) If there is still some error happen, please calibrate the CIS with the calibration white paper.
3) If you meet some chain note (the feeding gap is too large) or half note error (the feeding gap is too small),
please readjust the feeding gap by rotating the screw according to section 2.6.
4) If you meet some UV, MT, MG or IR errors, please check the bill first, or decrease the CFD level and try
again.
5) If it still doesn’t work you try the above steps, go to the “Service Menu->Back to Default Setting” to reset
your changed settings.
2.10. How can I turn off the key beep？
You can follow the steps below to turn off the key beep:
1) Enter the main menu, and go to the service menu with the password “9999”, as shown in the following
screenshots.
Figure 2-24 Menu and Service Menu
2) choose “④Function Setting” and press enter. You will see the following.
Figure 2-25 Function Setting Interface
3) Press key beep to toggle this setting.
Figure 2-26 Menu and Service Menu
2.11. What should I do if my preset batching is not working correctly?
If the banknote counter does not stop at the correct preset batch quantity, please reset the banknote counter
according to section 2.8.
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IMC01 Frequently Asked Questions
Version 1.05
2.12. What should I do if Stacker Error displayed on the screen?
If Stacker Error is displayed on the screen, the sensor may be covered by dirt or damaged.
As shown in the figure below, clean the Stacker sensor. If there is still a problem, please contact us.
Stacker Sensor
Stacker Sensor
Figure 2- 25 Stacker Sensors
2.13. What should I do if Motor Error displayed on the screen?
1) First confirm whether there is a banknote stuck in the feeding port. If a banknote is stuck in the feeding gap,
please turn the Banknote Processing Wheel to take out the banknote, as shown in the figure below.
Figure 2- 26 The Direction of Wheel Rotation to Take the Jammed Bill
2) Open the back cover to check if there is any foreign matter left inside, use the included dust-free cloth
IMC01 inside, and close the back cover after cleaning.
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IMC01 Frequently Asked Questions
Version 1.05
Figure 2- 27 Handle of Internal Back Cover
3) Click the link below to view the tutorial video.
Tutorial video: munbyn.biz/IMC01jamming
4) If the problem is still not resolved, please contact us.
2.14. What should I do if Image/IR/UV/MT/MG Error is frequently
displayed on the screen?
2.14.1.Check bills
There are several conditions to make the Image/IR/UV/MT/MG Error happened.
1) The bill size is out of the range according to IMC01 specification.
2) The banknote is damaged with different ways such as lack of corner, tape, hole, tear and folded. As shown
in Figure 2-28, it is not recommended to count this kind of bills.
Figure 2- 28 Bill Damaged Ways
3) The banknote entrance is so small that the banknote cannot pass through it smoothly. In this case, you need
to fine tune the screw by rotating it clockwise according to the following section.
4) Other abnormal operation or there is unknown thing inside the IMC01.If something inside the IMC01, you
need to open the back cover to check, and clean the internal sensors.
2.14.2.Perform CIS calibration
After cleaning the IMC01, refer to Section 2.7 for CIS calibration.
2.14.3.Adjust the detection level
If there is still an error after CIS calibration, it means that the sensitivity of IMC01 is too high. We can adjust
the detection level according to the following steps to increase the acceptance of IMC01 to some old banknotes.
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IMC01 Frequently Asked Questions
Version 1.05
Long Press "MENU" key → Press "Service Menu" → Enter"9999" → Choose "⑧Detection Level" → Adjust
the "MT", "MG", “UV”, "CIS IR" to level 1.
Figure 2- 29 Detection Level
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IMC01 Frequently Asked Questions
Version 1.05
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Contact us
Email: [email protected]
Skype: live:munbyn
Whatsapp: +86-17817881067
If you meet any problem during using the IMC01, please contact us.
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IMC01 Frequently Asked Questions
Version 1.05
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