VASCO DIGIPASS Authentication for OWA Basic User Manual

®
DIGIPASS Authentication for
OWA Basic
User Manual
3.4
DIGIPASS Authentication for OWA Basic User Manual
Disclaimer
Disclaimer of Warranties and Limitations of Liabilities
The Product is provided on an 'as is' basis, without any other warranties, or conditions, express or implied,
including but not limited to warranties of merchantable quality, merchantability of fitness for a particular
purpose, or those arising by law, statute, usage of trade or course of dealing. The entire risk as to the results
and performance of the product is assumed by you. Neither we nor our dealers or suppliers shall have any
liability to you or any other person or entity for any indirect, incidental, special or consequential damages
whatsoever, including but not limited to loss of revenue or profit, lost or damaged data of other commercial or
economic loss, even if we have been advised of the possibility of such damages or they are foreseeable; or for
claims by a third party. Our maximum aggregate liability to you, and that of our dealers and suppliers shall not
exceed the amount paid by you for the Product. The limitations in this section shall apply whether or not the
alleged breach or default is a breach of a fundamental condition or term, or a fundamental breach. Some
states/countries do not allow the exclusion or limitation or liability for consequential or incidental damages so
the above limitation may not apply to you.
Copyright
© 2012 VASCO Data Security International Inc. All rights reserved.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission
of VASCO Data Security Inc.
Trademarks
VASCO®, VACMAN®, IDENTIKEY®, aXsGUARD™, DIGIPASS®, CertiID™, and the Vasco ‘V’ logo are registered or
unregistered trademarks of VASCO Data Security, Inc. and/or VASCO Data Security International GmbH in the
U.S. and other countries.
Date: 2012-03-01
© 2012 VASCO Data Security International Inc. All rights reserved. Unauthorized duplication or distribution is prohibited.
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DIGIPASS Authentication for OWA Basic User Manual
Table of Contents
Table of Contents
1
Introduction ................................................................................................................................. 7
1.1
2
About
1.1.1
1.1.2
1.1.3
This Manual ............................................................................................................................... 8
How to Use This Manual ................................................................................................................................ 8
Document Conventions ................................................................................................................................. 8
Providing Feedback....................................................................................................................................... 9
DIGIPASS Authentication for OWA Basic Overview ........................................................................... 10
2.1
2.2
2.3
2.4
General Overview ............................................................................................................................... 11
DIGIPASS Authentication Plug-In Terminology ........................................................................................ 12
Authentication Methods ....................................................................................................................... 13
Server Connection Management ........................................................................................................... 14
2.4.1
Connection Profiles ..................................................................................................................................... 14
2.4.2
Connection Options ..................................................................................................................................... 14
2.4.3
Standard Server Setup ................................................................................................................................ 15
2.5 Tracing ............................................................................................................................................. 16
3
Installing DIGIPASS Authentication for OWA Basic ........................................................................... 17
3.1
System Requirements ......................................................................................................................... 18
3.1.1
Software Requirements ............................................................................................................................... 18
3.2 Pre-Installation Tasks ......................................................................................................................... 19
3.2.1
Installing the Authentication Server .............................................................................................................. 19
3.2.2
IIS and Exchange ........................................................................................................................................ 19
3.2.3
Information Needed..................................................................................................................................... 19
3.2.4
Licensing ................................................................................................................................................... 20
3.3 Installing DIGIPASS Authentication for OWA Basic ................................................................................... 21
3.4 Using the DIGIPASS Authentication for OWA Basic Configuration Wizard .................................................... 23
3.4.1
Configuring DIGIPASS Authentication for OWA Basic ..................................................................................... 23
4
Configuring DIGIPASS Authentication for OWA Basic ....................................................................... 27
4.1
Using the DIGIPASS Authentication Plug-In Configuration Center ............................................................... 28
4.1.1
Starting DIGIPASS Authentication Plug-In Configuration Center ...................................................................... 28
4.1.2
Configuring Servers and Connections ........................................................................................................... 29
4.1.3
Configuring Authentication Settings.............................................................................................................. 32
4.1.4
Configuring Tracing..................................................................................................................................... 35
4.2 Editing the Configuration File ............................................................................................................... 37
4.2.1
Example Configuration File .......................................................................................................................... 37
4.2.2
Configuration Settings ................................................................................................................................. 38
4.2.2.1
4.2.2.2
Servers and connections .......................................................................................................................................... 38
Tracing ................................................................................................................................................................... 40
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DIGIPASS Authentication for OWA Basic User Manual
4.2.2.3
Table of Contents
Basic authentication ................................................................................................................................................ 41
4.3
Configuring Exchange to Work with the DIGIPASS Authentication Plug-In ................................................... 43
4.3.1
Configuring Exchange 2007 ........................................................................................................................ 43
4.3.2
Configuring Exchange 2010 ........................................................................................................................ 44
4.4 Configuring the Authentication Server ................................................................................................... 48
4.4.1
Client Record .............................................................................................................................................. 48
4.4.2
Configuring for Windows User Accounts ....................................................................................................... 48
4.4.2.1
4.4.2.2
4.4.2.3
4.4.3
4.4.3.1
4.4.3.2
4.4.3.3
4.4.3.4
5
Windows user name resolution................................................................................................................................. 48
Case sensitivity ....................................................................................................................................................... 49
Default domain ........................................................................................................................................................ 49
Policy ......................................................................................................................................................... 49
DIGIPASS users log in with OTP only (Windows user accounts) ................................................................................... 50
DIGIPASS users log in with password and OTP (Windows user accounts) .................................................................... 50
Local authentication only ......................................................................................................................................... 51
Virtual DIGIPASS...................................................................................................................................................... 52
Troubleshooting .......................................................................................................................... 53
5.1
DIGIPASS Authentication Plug-In Installation Problems ............................................................................ 54
5.1.1
Checking File Placement ............................................................................................................................. 54
5.1.2
Checking Permissions ................................................................................................................................. 55
5.1.2.1
5.1.2.2
5.1.2.3
Trace file directory ................................................................................................................................................... 55
Configuration file ..................................................................................................................................................... 56
Adding the IUSR account and IIS_IUSRS group .......................................................................................................... 57
5.1.3
Ensuring the DIGIPASS Authentication Plug-In Is Registered in IIS .................................................................. 58
5.2 Other Troubleshooting Options ............................................................................................................. 61
5.2.1
Application Pools ........................................................................................................................................ 61
5.2.2
No Trace File .............................................................................................................................................. 61
5.2.3
Information from Trace File.......................................................................................................................... 61
5.2.4
Authentication Server .................................................................................................................................. 61
5.2.5
Web Browser .............................................................................................................................................. 62
5.2.6
Licensing ................................................................................................................................................... 62
5.2.7
SSL............................................................................................................................................................ 62
5.3 Repairing the Installation ..................................................................................................................... 63
6
Uninstalling DIGIPASS Authentication for OWA Basic ....................................................................... 64
6.1
7
Uninstalling DIGIPASS Authentication for OWA Basic ............................................................................... 65
Technical Support ....................................................................................................................... 66
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DIGIPASS Authentication for OWA Basic User Manual
Table of Contents
Illustration Index
Figure 1: DIGIPASS Authentication for OWA Basic Overview .............................................................................................. 11
Figure 2: Standard Server Connection Configuration ......................................................................................................... 15
Figure 3: Installing DIGIPASS Authentication for OWA Basic (1) .......................................................................................... 21
Figure 4: Installing DIGIPASS Authentication for OWA Basic (2) .......................................................................................... 21
Figure 5: Installing DIGIPASS Authentication for OWA Basic (3) .......................................................................................... 22
Figure 6: Installing DIGIPASS Authentication for OWA Basic (4) .......................................................................................... 22
Figure 7: Using the Configuration Wizard (1) ..................................................................................................................... 23
Figure 8: Using the Configuration Wizard (2) ..................................................................................................................... 24
Figure 9: Using the Configuration Wizard (3) ..................................................................................................................... 24
Figure 10: Using the Configuration Wizard (4) ................................................................................................................... 25
Figure 11: Using the Configuration Wizard (5) ................................................................................................................... 25
Figure 12: Using the Configuration Wizard (6) ................................................................................................................... 26
Figure 13: Configuring Servers and Connections (1).......................................................................................................... 29
Figure 14: Configuring Servers and Connections (2).......................................................................................................... 30
Figure 15: Configuring Authentication Settings ................................................................................................................. 32
Figure 16: Configuring Tracing Options ............................................................................................................................ 35
Figure 17: Modifying Authentication Settings (Exchange 2007) .......................................................................................... 43
Figure 18: Setting Microsoft Exchange Server 2010 to Basic Authentication (1) .................................................................. 45
Figure 19: Setting Microsoft Exchange Server 2010 to Basic Authentication (2) .................................................................. 46
Figure 20: Setting Microsoft Exchange Server 2010 to Basic Authentication (3) .................................................................. 47
Figure 21: Setting Permissions for Tracing ....................................................................................................................... 56
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DIGIPASS Authentication for OWA Basic User Manual
Table of Contents
Figure 22: Setting Permissions for Accessing the Configuration File ................................................................................... 57
Figure 23: Adding the IIS_IUSRS Group ............................................................................................................................ 58
Figure 24: Ensuring the DIGIPASS Authentication Plug-In Is Registered .............................................................................. 59
Figure 25: Registering DIGIPASS Authentication for OWA Basic in IIS (1) ............................................................................ 59
Figure 26: Registering DIGIPASS Authentication for OWA Basic in IIS (2) ............................................................................ 60
Figure 27: Registering DIGIPASS Authentication for OWA Basic in IIS (3) ............................................................................ 60
Figure 28: Repairing the Installation ................................................................................................................................. 63
Figure 29: Removing DIGIPASS Authentication for OWA Basic ........................................................................................... 65
Index of Tables
Table 1: Language Codes................................................................................................................................................ 41
Table 2: Installation Structure of DIGIPASS Authentication for OWA Basic ........................................................................... 54
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DIGIPASS Authentication for OWA Basic User Manual
1
Introduction
Introduction
Welcome to the DIGIPASS Authentication for OWA Basic User Manual. This document provides information you
will need to install and use DIGIPASS Authentication for OWA Basic.
This guide provides information about:
•
the DIGIPASS Authentication for OWA Basic features and functionalities
•
how to install DIGIPASS Authentication for OWA Basic
•
how to configure DIGIPASS Authentication for OWA Basic
•
how to troubleshoot possible issues that may occur when working with DIGIPASS Authentication for OWA
Basic
This guide does not provide:
•
detailed information about IDENTIKEY Server or aXsGUARD Identifier (refer to the respective product
documentation)
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DIGIPASS Authentication for OWA Basic User Manual
1.1
About This Manual
1.1.1
How to Use This Manual
Introduction
You can use this manual in different ways, depending on your skill and knowledge level. You can read it from
the beginning to the end (highly recommended for novice users), you can browse through the chapter
abstracts and read specifically the chapters relevant to your needs, or you can search by key words in the
index, if you need to find certain references quickly.
If you need to…
...get an overview of the DIGIPASS Authentication for OWA Basic
architecture and features
...get instructions to install DIGIPASS Authentication for OWA
Basic
...configure DIGIPASS Authentication for OWA Basic and/or
Exchange
...troubleshoot your DIGIPASS Authentication for OWA Basic
installation
1.1.2
Refer to
2 DIGIPASS Authentication for OWA Basic
Overview
3 Installing DIGIPASS Authentication for OWA
Basic
4 Configuring DIGIPASS Authentication for
OWA Basic
5 Troubleshooting
Document Conventions
The following typographic style conventions are used throughout this document.
Typography
Boldface
Meaning
Names of user interface widgets, e.g. the OK button
Blue
Values for options; placeholders for information or parameters that you provide, e.g.
select Server name in the list box.
Keyboard keys, e.g. CTRL for the Control key
Commands you are supposed to type in or are displayed in a command prompt shell,
including directories and filenames; API functions and source code examples
Internet links
UPPERCASE
Monospace
blue, underlined
The following visual hint colour schemes are used throughout this document.
TIP
Tips contain supplementary information that is not essential to the completion of the task at hand,
including explanations of possible results or alternative methods.
NOTE
Notes contain important supplementary information.
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DIGIPASS Authentication for OWA Basic User Manual
Introduction
CAUTION
Cautions contain warnings about possible data loss, breaches of security, or other more serious
problems.
1.1.3
Providing Feedback
Every effort has been made to ensure the accuracy and usefulness of this manual. However, as the reader of
this documentation, you are our most important critic and commentator. We appreciate your judgment and
would like you to write us your opinions, suggestions, critics, questions, and ideas. Please send your
commentary to: [email protected].
To recognize the particular document you are referring to, please include the following information in your
subject header: DAOWAB-UM-01032012
Please note that product support is not offered through the above mail address.
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DIGIPASS Authentication for OWA Basic User Manual
2
DIGIPASS Authentication for OWA Basic Overview
DIGIPASS Authentication for OWA Basic Overview
This chapter gives an overview of the DIGIPASS Authentication for OWA Basic features and functionalities. It
provides a list of terms you should be familiar with when working with DIGIPASS Authentication for OWA Basic
and outlines various authorization scenarios.
This chapter covers the following topics:
•
General Overview
•
DIGIPASS Authentication Plug-In Terminology
•
Authentication Methods
•
Server Connection Management
•
Tracing
© 2012 VASCO Data Security International Inc. All rights reserved. Unauthorized duplication or distribution is prohibited.
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DIGIPASS Authentication for OWA Basic User Manual
2.1
DIGIPASS Authentication for OWA Basic Overview
General Overview
The DIGIPASS Authentication Plug-In is an add-on for Internet Information Services (IIS) and can be
configured to intercept authentication requests to Web sites using the HTTP basic authentication mechanism.
It allows users to use one-time passwords (OTPs) instead of static passwords. The plug-in intercepts
authentication requests, validates the OTP, and replaces it with the static password expected by the back-end.
The OTPs are validated using an IDENTIKEY Server or aXsGUARD Identifier.
The DIGIPASS Authentication Plug-In is a native module for IIS 7.x.
Figure 1: DIGIPASS Authentication for OWA Basic Overview
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DIGIPASS Authentication for OWA Basic User Manual
2.2
DIGIPASS Authentication for OWA Basic Overview
DIGIPASS Authentication Plug-In Terminology
The following definitions describe how these terms are used in this document. They are also used in other IIS
package manuals.
Authentication server
The term authentication server refers to the component to which the DIGIPASS Authentication Plug-In
sends authentication requests. This component is:
•
For IDENTIKEY Server, the IDENTIKEY Server service or daemon
•
For aXsGUARD Identifier, the IDENTIKEY Server daemon
Basic authentication
A method of authentication that uses the HTTP basic authentication mechanism. This uses a login pop-up box
provided by the browser.
Client record
The client record is the record defined in the authentication server's data store, to represent an installed
instance of the DIGIPASS Authentication Plug-In.
It is used for the following main purposes:
•
To indicate that the authentication server is permitted to process a request from that client
•
To specify a policy to be used to process the request
•
To hold a license key for the DIGIPASS Authentication Plug-In
DIGIPASS Authentication Plug-In
General term for a plug-in to IIS to allow DIGIPASS authentication to take place.
© 2012 VASCO Data Security International Inc. All rights reserved. Unauthorized duplication or distribution is prohibited.
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DIGIPASS Authentication for OWA Basic User Manual
2.3
DIGIPASS Authentication for OWA Basic Overview
Authentication Methods
See the Product Guide for your authentication server product for detailed information on login methods and
options.
Response-only login
Users log in via the current login page with their user name and a one-time password (OTP).
Virtual DIGIPASS login
Users logging in with a Virtual DIGIPASS need to use a two-step process. They attempt a login with their user
ID, password and/or a keyword. The login fails, and triggers the sending of a one-time password to the user’s
mobile via text message. The user re-attempts a login, using their password and OTP.
Challenge/response logins are not supported for basic authentication.
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DIGIPASS Authentication for OWA Basic User Manual
2.4
DIGIPASS Authentication for OWA Basic Overview
Server Connection Management
The DIGIPASS Authentication Plug-In provides flexibility in managing connections to multiple primary
and/or backup authentication servers. This allows redundancy and load sharing over multiple servers.
2.4.1
Connection Profiles
Two connection profiles are available:
Primary
The server(s) to which the DIGIPASS Authentication Plug-In will first attempt to connect, using a roundrobin scheme.
Backup
Backup servers will be used if load sharing is enabled and the primary server(s) are busy.
2.4.2
Connection Options
Maximum connections
The maximum number of connections that the DIGIPASS Authentication Plug-In may have open to the
authentication server at one time.
Timeout
The time that the DIGIPASS Authentication Plug-In should wait for a reply from the authentication server.
Reconnect interval
If the DIGIPASS Authentication Plug-In cannot connect to an authentication server, it will make another
connection attempt to this server only after a time period defined by the reconnect interval. If other servers are
configured, connection attempts to these servers are made in the meantime.
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DIGIPASS Authentication for OWA Basic User Manual
2.4.3
DIGIPASS Authentication for OWA Basic Overview
Standard Server Setup
Figure 2: Standard Server Connection Configuration
This setup uses one main authentication server to handle requests from the Web server, with a backup
authentication server for use when the main server is busy or unavailable.
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DIGIPASS Authentication for OWA Basic User Manual
2.5
DIGIPASS Authentication for OWA Basic Overview
Tracing
The DIGIPASS Authentication Plug-In allows use of a trace file to record plug-in activity, e.g. for
troubleshooting. This will include errors that have been encountered, warnings, and general information about
performed authentication requests.
The level of tracing that the DIGIPASS Authentication Plug-In employs depends on its configuration
settings.
CAUTION
Enabling full tracing should only be done for troubleshooting purposes. There are no limits set on
the size of the tracing file, so if the option is left on too long on a high-load system the file may
dramatically slow down or crash Windows, due to excessive I/O or filling up the hard drive.
Because there are no size limitations set on the trace file, it is not recommended that you have
tracing permanently enabled. If your system is set up with tracing always enabled, ensure that the
file size does not cause problems by deleting or archiving it whenever it gets too large.
Basic tracing includes:
•
Error messages
•
Warnings
•
High-level information about plug-in activity
Full tracing includes:
•
Error messages
•
Warnings
•
High-level information about plug-in activity
•
Detailed information about plug-in activity
NOTE
The DIGIPASS Authentication Plug-In will require permissions for the directory in which the
tracing file is kept. See Section 5.1.2 Checking Permissions for more information.
© 2012 VASCO Data Security International Inc. All rights reserved. Unauthorized duplication or distribution is prohibited.
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DIGIPASS Authentication for OWA Basic User Manual
3
Installing DIGIPASS Authentication for OWA Basic
Installing DIGIPASS Authentication for OWA Basic
This chapter contains instructions to install DIGIPASS Authentication for OWA Basic. It lists system and other
requirements, as well as pre-installation settings and tasks. Be sure to check that all system requirements and
pre-installation tasks have been met before installing the DIGIPASS Authentication Plug-In. This will help
ensure a smooth, trouble-free installation and integration process.
This chapter covers the following topics:
•
System Requirements
•
Pre-Installation Tasks
•
Installing DIGIPASS Authentication for OWA Basic
•
Using the DIGIPASS Authentication for OWA Basic Configuration Wizard
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DIGIPASS Authentication for OWA Basic User Manual
3.1
System Requirements
3.1.1
Software Requirements
Installing DIGIPASS Authentication for OWA Basic
To install DIGIPASS Authentication for OWA Basic you need:
•
An authentication server running on another machine. This should be one of the following:
•
IDENTIKEY Server 3.1 or later – IDENTIKEY Server component
•
aXsGUARD Identifier 3.1.3.x or later
•
Internet Information Services (IIS) 7 or 7.5
•
Windows Server 2008 with SP1 (or later), 32- and 64-bit
-ORWindows Server 2008 R2 with SP1 (or later), 64-bit
•
MS Exchange 2007 or 2010 using Outlook Web Access in basic authentication mode and SSL
•
The user must have administration rights on the installation machine.
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DIGIPASS Authentication for OWA Basic User Manual
3.2
Installing DIGIPASS Authentication for OWA Basic
Pre-Installation Tasks
Before installing the DIGIPASS Authentication Plug-In, there are several tasks which need to be completed.
Performing these tasks (where applicable) will assist in a quick, smooth installation process.
3.2.1
Installing the Authentication Server
An authentication server should be installed on the network before the DIGIPASS Authentication Plug-In is
installed. See Section 3.1 System Requirements for compatible servers and 4.4 Configuring the Authentication
Server for configuration recommendations.
CAUTION
If the users are Active Directory users on a Windows platform, it is recommended that the Use
Windows user name resolution feature on the authentication server is enabled. This uses
Windows functions to identify user IDs as Windows user accounts, including the domain to which
the account belongs.
This feature is not available on Linux platforms or the aXsGUARD Identifier.
If the Use Windows user name resolution feature is disabled, it is essential that users always
use the same login name. If they try to log in using a different form of their Windows account
name, their login will be rejected, unless a second DIGIPASS user account has been created.
3.2.2
IIS and Exchange
Ensure IIS and Exchange are installed and working correctly. The DIGIPASS Authentication Plug-In must be
installed on the IIS server where Outlook Web Access is running.
3.2.3
Information Needed
Before you begin installation of the DIGIPASS Authentication Plug-In, ensure that you have the following
information easily accessible, as you will need to enter this during the installation.
•
IP address and port number of the authentication server. To check this, open the authentication server
configuration and check the Component location and SEAL port fields.
•
Source IP address on the local machine to use when connecting to the authentication server (if multiple IP
addresses are configured for this machine, as this affects licensing – see below).
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DIGIPASS Authentication for OWA Basic User Manual
3.2.4
Installing DIGIPASS Authentication for OWA Basic
Licensing
The authentication server will associate authentication requests from each incoming IP address with a different
client record. Your DIGIPASS Authentication Plug-In license will be tied to that IP address. The IP address
of the computer where IIS is running must match the IP address of the license, or authentication will not be
possible.
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DIGIPASS Authentication for OWA Basic User Manual
3.3
Installing DIGIPASS Authentication for OWA Basic
Installing DIGIPASS Authentication for OWA Basic

To install DIGIPASS Authentication for OWA Basic
1. Locate DIGIPASS Authentication for OWA Basic.msi and start the installation process.
Figure 3: Installing DIGIPASS Authentication for OWA Basic (1)
2. Read the license agreement text, select I accept the terms in the license agreement, and click
Next.
Figure 4: Installing DIGIPASS Authentication for OWA Basic (2)
3. Specify the destination folder for DIGIPASS Authentication for OWA Basic and click Next.
The default destination folder (referred to as <INSTALLATION DIRECTORY> in this document) is
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DIGIPASS Authentication for OWA Basic User Manual
Installing DIGIPASS Authentication for OWA Basic
C:\Program Files\VASCO\DIGIPASS Authentication for OWA Basic.
Figure 5: Installing DIGIPASS Authentication for OWA Basic (3)
4. Click Install to start the installation.
Figure 6: Installing DIGIPASS Authentication for OWA Basic (4)
5. After successful installation, click Finish to exit the setup program.
The DIGIPASS Authentication for OWA Basic configuration wizard is started.
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DIGIPASS Authentication for OWA Basic User Manual
3.4
Installing DIGIPASS Authentication for OWA Basic
Using the DIGIPASS Authentication for OWA Basic Configuration Wizard
After you have finished the installation wizard, the DIGIPASS Authentication for OWA Basic configuration wizard
is started automatically. Go through the wizard to define the basic settings for using the DIGIPASS
Authentication Plug-In. Once the wizard is complete, the DIGIPASS Authentication Plug-In’s
Settings.xml is filled with the default configuration for OWA basic, and the DIGIPASS Authentication PlugIn is ready for use.
For further configuration options and to change your initial settings, use the DIGIPASS Authentication PlugIn Configuration Center or edit Settings.xml. For more information, refer to Sections 4.1 Using the DIGIPASS
Authentication Plug-In Configuration Center and 4.2 Editing the Configuration File.
3.4.1
Configuring DIGIPASS Authentication for OWA Basic

To configure DIGIPASS Authentication for OWA Basic
1. When the wizard is started, click Next.
The configuration wizard is started automatically after you have completed the installation wizard.
Afterwards, if you want to modify your settings using the wizard, select Start > All Programs >
VASCO > DIGIPASS Authentication for OWA Basic > Configuration Wizard.
Figure 7: Using the Configuration Wizard (1)
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DIGIPASS Authentication for OWA Basic User Manual
Installing DIGIPASS Authentication for OWA Basic
2. Specify the IP address and SEAL port of the authentication server.
Figure 8: Using the Configuration Wizard (2)
3. Select an IP address from the list, which contains IP addresses assigned to the current machine. The
DIGIPASS Authentication Plug-In will use the selected IP address exclusively.
As VASCO component licensing operates on IP address, this ensures that the DIGIPASS Authentication
Plug-In will only use up one component license slot. For more information, refer to Section 3.2.4
Licensing.
Figure 9: Using the Configuration Wizard (3)
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DIGIPASS Authentication for OWA Basic User Manual
Installing DIGIPASS Authentication for OWA Basic
4. Specify whether to create an IDENTIKEY client record.
Figure 10: Using the Configuration Wizard (4)
•
Select Create client record automatically if you want to specify the administrator login for the
authentication server to register the DIGIPASS Authentication Plug-In as a client in the
authentication server database.
Provide the user name and password to allow administrative access to the authentication server.
•
Select Don’t create client record if the client record for the DIGIPASS Authentication Plug-In
already exists in the authentication server database, or you prefer to create it manually.
5. Specify a license key. This option is available only if you selected Create client record automatically.
Figure 11: Using the Configuration Wizard (5)
•
Browse to the license.dat file to load the license key from where you saved it on your local machine
and click Open to load the license key from the file.
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DIGIPASS Authentication for OWA Basic User Manual
•
Installing DIGIPASS Authentication for OWA Basic
If you do not already have a license key file, click on Request license from www.vasco.com.
This will take you to the VASCO Web site, where you can request a license key and save it to your
local machine.
6. Review the settings you have specified and click Finish.
Figure 12: Using the Configuration Wizard (6)
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4
Configuring DIGIPASS Authentication for OWA Basic
Configuring DIGIPASS Authentication for OWA Basic
This chapter describes how to configure the DIGIPASS Authentication Plug-In. Configuration settings can
be modified in two ways. The easiest method is via the DIGIPASS Authentication Plug-In Configuration
Center – a graphical interface that allows you to make changes with a few mouse clicks. Advanced users may
prefer to edit the configuration file directly.
This chapter covers the following topics:
•
Using the DIGIPASS Authentication Plug-In Configuration Center
•
Editing the Configuration File
•
Configuring Exchange to Work with the DIGIPASS Authentication Plug-In
•
Configuring the Authentication Server
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4.1
Configuring DIGIPASS Authentication for OWA Basic
Using the DIGIPASS Authentication Plug-In Configuration Center
A graphical user interface (GUI) called DIGIPASS Authentication Plug-In Configuration Center, is
available for use in configuring the DIGIPASS Authentication Plug-In. This provides a simple, intuitive way
to set up the DIGIPASS Authentication Plug-In to work with your current system.
If this is the first time you have opened the DIGIPASS Authentication Plug-In Configuration Center and
the configuration file has not been edited, the values you will see are those entered when the Wizard was last
run.
4.1.1
Starting DIGIPASS Authentication Plug-In Configuration Center

To start DIGIPASS Authentication Plug-In Configuration Center
•
Select Start > All Programs > VASCO > DIGIPASS Authentication for OWA Basic >
Configuration Center.
-OROpen Windows Explorer and launch <INSTALLATION DIRECTORY>\VdsConfig32.exe (32-bit systems) or
<INSTALLATION DIRECTORY>\VdsConfig64.exe (64-bit systems).
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4.1.2
Configuring DIGIPASS Authentication for OWA Basic
Configuring Servers and Connections

To add and configure authentication servers
1. Start DIGIPASS Authentication Plug-In Configuration Center and select Servers and
Connections.
Figure 13: Configuring Servers and Connections (1)
2. Do one of the following:
•
Click Add if you want to add a new authentication server.
•
To modify the settings for an authentication server, select the server from the Authentication
servers list.
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The Configuration for <Authentication Server> section appears.
Figure 14: Configuring Servers and Connections (2)
3. Select an IP address from which to connect to the authentication server.
4. Select Enable load sharing if you want to use a backup server. For more information, refer to Section
2.4.1 Connection Profiles.
5. Specify the server settings as needed.
•
Display name: Type a name for the authentication server in this field. This name is then used to
distinguish the authentication server in the Authentication servers list, but has no effect on the
behaviour of the DIGIPASS Authentication Plug-In.
•
IP address: Type the IP address for the authentication server.
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•
SEAL port: Type the port for the authentication server. The default port is 20003 for standard, and
20004 for SSL connections.
•
Use SSL: Select this if you want to use SSL when connecting to the authentication server. This
option is only available for IDENTIKEY Server 3.1 or later.
•
Server type: Select the server type. For more information, refer to Section 2.4.1 Connection
Profiles.
6. (OPTIONAL) Click Test to test if a connection to the authentication server can be established. A message
will appear indicating if the test was successful.
7. Specify the connection parameters as needed.
•
Timeout (in sec): Specify a timeout period in seconds.
•
Maximum connections: Specify the maximum number of concurrent connections to be made
from the DIGIPASS Authentication Plug-In to the authentication server.
•
Minimum reconnect interval (in sec): Specify the minimum amount of time that the DIGIPASS
Authentication Plug-In should wait before attempting to reconnect to the authentication server.
•
Maximum reconnect interval (in sec): Specify the maximum amount of time that the
DIGIPASS Authentication Plug-In should wait before attempting to reconnect to the authentication
server.
8. Specify secure connection settings.
•
Select Use Windows built-in CA certificate repository if you want to trust the certificate
authorities in the Windows CA certificate repository.
•
Select Load CA certificates from file if you want to use your own CA certificate list.
Browse to the certificate file and click Open.
9. Click Apply for your changes to take effect.
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4.1.3
Configuring DIGIPASS Authentication for OWA Basic
Configuring Authentication Settings

To configure authentication settings
1. Star DIGIPASS Authentication Plug-In Configuration Center and select Authentication.
Figure 15: Configuring Authentication Settings
2. Select Enable OWA Basic authentication to allow the DIGIPASS Authentication Plug-In to
intercept authentication requests using the authentication server.
3. Specify the settings for basic authentication as needed.
•
Identify as client type: Select a client type from the list. The client type is used when connecting
to an authentication server, to assist in finding the correct client record. The client type must match
the license’s client type, or authentication will not be possible.
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•
Configuring DIGIPASS Authentication for OWA Basic
Character encoding: Select the character encoding for the plain user credentials as passed on by
the browser.
Session parameters
•
Timeout (in min): Specify the session timeout in minutes. After this period of time, users need to
re-authenticate if no HTTP requests have been submitted.
If a static password was used in the login (rather than an OTP), the session may not appear to time
out, as both browser and IIS can cache and automatically replay a password to reconnect. However,
if an OTP was used in the login, the session will time out as expected, as the OTP cannot be reused.
Basic authentication credential overrides
•
Replace user names with user attributes: Select this to replace each user ID with a user
attribute. If this option is not selected, each user ID will be left unmodified.
There are three possible results:
Setting enabled and user attribute set - the user ID set in the attributes for the relevant DIGIPASS
user account will be passed to the Web site.
Setting enabled and user attribute not set - the user ID entered during login will be passed to the
Web site.
Setting disabled - the user ID entered during login will be passed to the Web site.
•
Replace passwords with user attributes: Select this to replace each user’s password with a
user attribute.
There are three possible results:
Setting enabled and user attribute set - the password set in the attributes for the relevant DIGIPASS
user account will be passed to the Web site.
Setting enabled and user attribute not set - the password entered during login will be passed to the
Web site.
Setting disabled - the password entered during login will be passed to the Web site.
NOTE
The stored password will override the password entered during login if stored password proxy is
ON and the user has a stored password.
•
Attribute group: Type the attribute group name to use. Each user attribute is set using an attribute
group name. This allows multiple DIGIPASS Authentication Plug-Ins to use different values for
the same user attributes without confusion.
NOTE
This option is not typically required for Outlook Web Access.
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Failed login
NOTE
The browser used for the login attempt may either display the page immediately or pop up the
login dialog. If the login dialog is popped up, clicking Cancel will cause the failed login page to be
displayed.
•
HTML file: Specify the HTML page that will be presented to a user if their login is rejected by the
DIGIPASS Authentication Plug-In.
•
Realm: Specify the realm. The realm is usually the computer, system, etc. that is being logged on
to. If the realm property is set in IIS, its value will appear in a standard basic authentication logon
dialog box displayed by the browser when IIS requests user login details.
NOTE
This option is not typically required for Outlook Web Access, as Exchange does not use the Realm
property.
4. Click Apply for your changes to take effect.
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4.1.4
Configuring DIGIPASS Authentication for OWA Basic
Configuring Tracing

To configure settings for tracing
1. Start DIGIPASS Authentication Plug-In Configuration Center and select Tracing.
2. Specify the tracing level.
For more information, refer to Section 2.5 Tracing.
Figure 16: Configuring Tracing Options
3. If you have selected basic or full tracing, specify the path and filename for the tracing file. The file
path must be the full absolute path. Relative paths may be misinterpreted in the IIS environment so
that the trace file cannot be written to.
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4. Click Apply for your changes to take effect.
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4.2
Configuring DIGIPASS Authentication for OWA Basic
Editing the Configuration File
The DIGIPASS Authentication Plug-In Configuration Center writes to an XML file named Settings.xml in
the installation directory. It is possible to edit this file directly instead of using the Configuration Center.
NOTE
This option is recommended only for advanced users. The DIGIPASS Authentication Plug-In
Configuration Center will prevent most common configuration mistakes, but there are no such
checks made when edits are made directly to the configuration file. Incorrect changes to the
configuration file may cause the DIGIPASS Authentication Plug-In to stop working.
If Settings.xml is damaged, uses incorrect XML syntax, etc., the DIGIPASS Authentication PlugIn will attempt to operate with default values, with logging enabled (and attempt to report the
problems with Settings.xml).
4.2.1
Example Configuration File
<?xml version="1.0" encoding="UTF-8" ?>
<Profile>
<Key Name="Servers and Connections">
<Value Name="LocalIPAddress" Type="STRING">192.168.47.11</Value>
<Value Name="ServerLoadBalancing" Type="BOOL">FALSE</Value>
<Key Name="ConnectionList">
<Key Name="Connection0">
<Value Name="Name" Type="STRING">Main Server</Value>
<Value Name="ServerIPAddress" Type="STRING">192.168.1.1</Value>
<Value Name="ServerPort" Type="INT">20003</Value>
<Value Name="ServerType" Type="STRING">Primary</Value>
<Value Name="MaxConcurrentConnections" Type="INT">10</Value>
<Value Name="ConnectionTimeoutSeconds" Type="INT">10</Value>
<Value Name="MinReconnectIntervalSeconds" Type="INT">10</Value>
<Value Name="MaxReconnectIntervalSeconds" Type="INT">10</Value>
<Key Name="SSL">
<Value Name="EnableSSL" Type="BOOL">TRUE</Value>
<Value Name="EnableCustomCertificateArchiveFile" Type="BOOL">
FALSE
</Value>
<Value Name="CustomCertificateArchiveFilePath" Type="STRING">
</Value>
</Key>
</Key>
</Key>
</Key>
<Key Name="Tracing">
<Value Name="TraceFilePath" Type="STRING">
C:\Program Files\VASCO\DIGIPASS Authentication for OWA Basic\Log
\DIGIPASSPlugin_IIS_OWABasic.trace
</Value>
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<Value
<Value
<Value
<Value
</Key>
Configuring DIGIPASS Authentication for OWA Basic
Name="TraceFileEnable" Type="BOOL">FALSE</Value>
Name="TraceCodeInfo" Type="BOOL">FALSE</Value>
Name="TraceProcessInfo" Type="BOOL">FALSE</Value>
Name="TraceLevel" Type="INT">100</Value>
<Key Name="BasicAuthentication">
<Value Name="Enabled" Type="BOOL">TRUE</Value>
<Value Name="ComponentType" Type="STRING">
Outlook Web Access
</Value>
<Value Name="Encoding" Type="STRING">ISO-8859-1</Value>
<Value Name="IdleTimeout" Type="INT">5</Value>
<Key Name="CredentialOverrides">
<Value Name="ReplaceUsernameEnabled" Type="BOOL">TRUE</Value>
<Value Name="ReplacePasswordEnabled" Type="BOOL">TRUE</Value>
<Value Name="AttributeGroup" Type="STRING">groupname</Value>
</Key>
<Key Name="FailedLogin">
<Value Name="HTMLFile" Type="STRING">
C:\custom501error.html</Value>
<Value Name="Realm" Type="STRING">IDENTIKEY</Value>
</Key>
</Key>
</Profile>
4.2.2
Configuration Settings
This section lists configuration settings and their default values. After DIGIPASS Authentication Plug-In
installation, Settings.xml contains only a few basic settings. After the configuration wizard is completed, the file
is filled with the default configuration for OWA basic.
4.2.2.1
Servers and connections
“Servers and Connections” > “LocalIPAddress”
The address from which to connect to the authentication server. The default value is the IP address
automatically detected by the install program. If more than one IP address was detected, this value will be the
IP address selected during installation.
“Servers and Connections” > “ServerLoadBalancing”
Enable/disable load balancing for connections to authentication servers. The default value is FALSE.
“Servers and Connections” > “ConnectionList” > “Connection0” > “Name”
The server name that will be displayed in the Authentication servers list in the DIGIPASS Authentication
Plug-In Configuration Center. The default value is Main Server.
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“Servers and Connections” > “ConnectionList” > “Connection0” > “ServerIPAddress”
The authentication server’s IP address.
“Servers and Connections” > “ConnectionList” > “Connection0” > “ServerPort”
The authentication server’s port. The default value is 20003.
“Servers and Connections” > “ConnectionList” > “Connection0” > “ServerType”
Either primary or backup authentication server. This setting affects load-balancing. The default value is
Primary.
“Servers and Connections” > “ConnectionList” > “Connection0” >
“MaxConcurrentConnections”
The maximum number of concurrent connections which the DIGIPASS Authentication Plug-In may hold
open to the authentication server. The default value is 10.
“Servers and Connections” > “ConnectionList” > “Connection0” >
“ConnectionTimeoutSeconds”
Connection timeout in seconds. The default value is 10.
“Servers and Connections” > “ConnectionList” > “Connection0” >
“MinReconnectIntervalSeconds”
The minimum amount of time in seconds that the DIGIPASS Authentication Plug-In will leave between
attempts to reconnect to an authentication server after an unsuccessful connection attempt (e.g. server busy).
The default value is 10.
“Servers and Connections” > “ConnectionList” > “Connection0” >
“MaxReconnectIntervalSeconds”
The maximum amount of time in seconds that the DIGIPASS Authentication Plug-In will leave between
attempts to reconnect to an authentication server after an unsuccessful connection attempt (e.g. server busy).
The default value is 10.
“Servers and Connections” > “ConnectionList” > “Connection0” > “SSL” > “EnableSSL”
Enable/disable the use of SSL when connecting to this authentication server. The default value is FALSE.
“Servers and Connections” > “ConnectionList” > “Connection0” > “SSL” >
“EnableCustomCertificateArchiveFile”
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Enable/disable certificate archive file for use instead of the Windows certificate store. The default value is
FALSE.
“Servers and Connections” > “ConnectionList” > “Connection0” > “SSL” >
“CustomCertificateArchiveFilePath”
File location and name of custom certificate store.
4.2.2.2
Tracing
“Tracing” > “TraceFilePath”
The absolute path and file name of the file to which internal state tracing will be written. The file but not the
path will be created by the DIGIPASS Authentication Plug-In if it does not exist, whenever information is
logged. The default value is <INSTALLATION DIRECTORY>\Log\DIGIPASSPlugin_IIS_OWABasic.trace.
“Tracing” > “TraceFileEnable”
Enable/disable tracing. The default value is FALSE.
“Tracing” > “TraceCodeInfo”
Defines if source code information is traced. Use this for troubleshooting in collaboration with VASCO support.
The default value is FALSE.
“Tracing” > “TraceProcessInfo”
Defines if process information is dumped at start and end of tracing session. The default value is FALSE.
“Tracing” > “TraceLevel”
Basic or full tracing. The possible values are:
•
300 for errors only
•
200 for errors and warnings
•
100 for basic tracing
•
50 for full tracing
•
25 for full tracing including connection diagnostics information
The default value is 100.
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4.2.2.3
Configuring DIGIPASS Authentication for OWA Basic
Basic authentication
“BasicAuthentication” > “Enabled”
Enable/disable basic authentication with the DIGIPASS Authentication Plug-In. The default value is TRUE.
“BasicAuthentication” > “ComponentType”
The DIGIPASS Authentication Plug-In component type to use. The default value is Outlook Web Access.
“BasicAuthentication” > “Encoding”
Character set to use in sending a login request to the Web server. If you are using non-Western European
characters, the DIGIPASS Authentication Plug-In may need to be configured to use a specific character set
when submitting login requests to the Web site. The default value is ISO-8859-1.
CAUTION
The DIGIPASS Authentication Plug-In can only be configured to use a single character set – it is
not able to handle multiple character sets simultaneously.
Table 1: Language Codes
Language
ISO Code
Windows Code
Arabic
ISO-8859-6
CP1256
Baltic
CP1257
Central European
ISO-8859-4 or ISO8859-13
ISO-8859-2
Chinese Simplified
ISO-2022-CN
CP1257
GB2312
Chinese Traditional
Cyrillic
Greek
Hebrew
Japanese
Korean
Thai
Turkish
Vietnamese
Western European
Other Code(s)
Big5
ISO-8859-2
ISO-8859-7
ISO-8859-8-I
ISO-2022-JP
ISO-2022-KR
ISO-8859-11
ISO-8859-9
ISO-8859-1
CP1251
CP1253
CP1255
CP874
CP1258
CP1252
“BasicAuthentication” > “IdleTimeout”
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Configuring DIGIPASS Authentication for OWA Basic
The session timeout in minutes. After this period of time, users need to re-authenticate if no HTTP requests
have been submitted. The default value is 5.
“BasicAuthentication” > “CredentialOverrides” > “ReplaceUsernameEnabled”
Enable/disable user name replacement with user attribute. If enabled, the DIGIPASS Authentication Plug-In
will retrieve a user name attribute from a DIGIPASS user account. It will replace the user ID entered during
login with the attribute value before passing the request to the Web server. The default value is FALSE.
“BasicAuthentication” > “CredentialOverrides” > “ReplacePasswordEnabled”
Enable/disable password replacement with user attribute. If enabled the DIGIPASS Authentication Plug-In
will retrieve a password attribute from a DIGIPASS user account. It will replace the password entered during
login with the attribute value before passing the request to the Web server. The default value is FALSE.
“BasicAuthentication” > “CredentialOverrides” > “AttributeGroup”
The attribute group name to use in retrieving credentials from a DIGIPASS user account.
“BasicAuthentication” > “FailedLogin” > “HTMLFile”
The HTML page that will be presented to a user if their login is rejected by the DIGIPASS Authentication
Plug-In.
“BasicAuthentication” > “FailedLogin” > “Realm”
Specify the realm. The realm is usually the computer, system, etc. that is being logged on to. If the realm
property is set in IIS, its value will appear in a standard basic authentication logon dialog box displayed by the
browser when IIS requests user login details.
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4.3
Configuring DIGIPASS Authentication for OWA Basic
Configuring Exchange to Work with the DIGIPASS Authentication Plug-In
Authentication settings in Exchange must be compatible with the DIGIPASS Authentication Plug-In. The
following section describes how to configure Exchange for use with the DIGIPASS Authentication Plug-In.
4.3.1
Configuring Exchange 2007
Exchange must have basic authentication enabled, and Windows integrated authentication disabled, to allow
the DIGIPASS Authentication Plug-In to intercept authentication requests and, where appropriate, pass
them to the authentication server.

To configure Exchange 2007
1. Open Exchange Management Console.
2. Expand the required server.
3. Expand Server Configuration.
4. Select Client Access.
5. Right-click owa and select Properties.
The owa (Default Web Site) Properties Dialog is displayed.
Figure 17: Modifying Authentication Settings (Exchange 2007)
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DIGIPASS Authentication for OWA Basic User Manual
Configuring DIGIPASS Authentication for OWA Basic
6. Switch to the Authentication tab.
7. Select Use one or more standard authentication methods.
8. Ensure that Basic authentication is selected.
9. Ensure that Integrated Windows authentication is not selected.
10. Click OK.
11. Restart the Exchange Server.
4.3.2
Configuring Exchange 2010
Exchange must have forms authentication enabled, and Windows integrated authentication disabled, to allow
the DIGIPASS Authentication Plug-In to intercept authentication requests and, where appropriate, pass
them to the authentication server.

To configure Exchange 2010
1. Open Exchange Management Console.
2. Expand the required server.
3. Expand Server Configuration.
4. Select Client Access.
5. Switch to the Outlook Web App tab.
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Configuring DIGIPASS Authentication for OWA Basic
6. Right-click owa and select Properties.
The owa (Default Web Site) Properties Dialog is displayed.
Figure 18: Setting Microsoft Exchange Server 2010 to Basic Authentication (1)
7. Switch to the Authentication tab.
8. Select Use one or more standard authentication methods.
9. Ensure that Basic authentication is selected.
10. Ensure Integrated Windows authentication is not selected.
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Configuring DIGIPASS Authentication for OWA Basic
11. Click OK.
12. Switch to the Exchange Control Panel tab.
Figure 19: Setting Microsoft Exchange Server 2010 to Basic Authentication (2)
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Configuring DIGIPASS Authentication for OWA Basic
13. Right-click the required ECP site and select Properties.
The ecp (Default Web Site) Properties Dialog is displayed.
Figure 20: Setting Microsoft Exchange Server 2010 to Basic Authentication (3)
14. Switch to the Authentication tab.
15. Select Use one or more standard authentication methods.
16. Ensure that Basic authentication is selected.
17. Ensure that Integrated Windows authentication is not selected.
18. Click OK.
19. Restart the Exchange server.
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4.4
Configuring the Authentication Server
4.4.1
Client Record
Configuring DIGIPASS Authentication for OWA Basic
A client record must be configured in the authentication server for the DIGIPASS Authentication Plug-In.
The configuration wizard can create the required record if a connection to the authentication server, and an
administrator account with sufficient privileges, is available. If the configuration wizard does not create a client
record, this must be done manually.
•
The Component type should be set to Outlook Web Access.
•
The Location should be set to the same IP address as in the Connect from IP address setting in the
DIGIPASS Authentication Plug-In Configuration Center.
•
Select a policy for the authentication server to use when processing authentication requests from the
DIGIPASS Authentication Plug-In.
A valid license key must be obtained for the DIGIPASS Authentication Plug-In and loaded in to the client
record.
4.4.2
Configuring for Windows User Accounts
4.4.2.1
Windows user name resolution
If the authentication server is installed on a Windows platform and is using an ODBC database (including the
embedded database) as its data store, it is recommended that you enable Windows user name resolution. This
allows the authentication server to use Windows functionality to resolve a user ID – as entered during a login –
into a user ID and domain. It is highly recommended if dynamic user registration will be enabled.
This setting is not required where the authentication server is using Active Directory as its data store - name
resolution will occur automatically.
This setting is not available on IDENTIKEY Server on Linux, or aXsGUARD Identifier.
If the Use Windows user name resolution feature is disabled or unavailable, it is essential that users
always use the same login name. If they try to log in using a different form of their Windows account name,
their login will be rejected, unless a second DIGIPASS user account has been created.
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4.4.2.2
Configuring DIGIPASS Authentication for OWA Basic
Case sensitivity
Windows user names are not case-sensitive. If the ODBC database used by the authentication server is casesensitive, ensure that user ID case is converted to lower case. Upper case may also be used, but will involve
extra configuration steps. The embedded PostgreSQL database is set to convert to lower case by default. See
the Encoding and Case Sensitivity section in the IDENTIKEY Server Administrator Guide for more information.
4.4.2.3
Default domain
Where users log in without entering a domain name or UPN, the authentication server will need to be
configured to use the correct domain. There are two basic scenarios that might apply:
Change master domain
If users will only ever be logging in to one domain via the authentication server, the simplest solution is to set
the master domain name to the fully qualified domain name of the required domain.
This option is not available for aXsGUARD Identifier.
Set default domain in policy
This strategy should be used if:
•
You wish to keep the master domain strictly for administration accounts and separate from user accounts
•
The authentication server may be required to handle a different default domain for different IIS 7 modules
or other clients
Each policy may be configured with a default domain, to be used if a user does not enter a domain on login.
Typically, you will need to modify the policy used by each DIGIPASS Authentication Plug-In.
4.4.3
Policy
The client record created during installation of the DIGIPASS Authentication Plug-In uses the default
password replacement policy for the package. It will be named:
•
IDENTIKEY Windows Password Replacement (IDENTIKEY Server)
•
IDENTIKEY Microsoft AD Password Replacement (aXsGUARD Identifier)
This policy is configured with the following settings:
•
Back-end authentication is set to Always (used for dynamic user registration, password autolearn,
etc. Not all logins).
•
Windows is used as the back-end authenticator in the IDENTIKEY Windows Password Replacement policy.
•
Dynamic user registration, password autolearn and stored password proxy are enabled.
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•
Configuring DIGIPASS Authentication for OWA Basic
Group check mode is set to Pass Back and DIGIPASS Users is placed in the Group list. This will mean
that any logins by users not in the DIGIPASS users group will be ignored – not rejected – by the
authentication server in the IDENTIKEY Windows Password Replacement policy.
If you need different settings, either select a different policy (e.g. Self-Assignment or Auto-Assignment) for the
DIGIPASS Authentication Plug-In component or copy the password replacement policy to a new record,
modify the new policy as required, and use the new policy for the DIGIPASS Authentication Plug-In
component.
4.4.3.1
DIGIPASS users log in with OTP only (Windows user accounts)
The following settings are recommended for this scenario:
Back-end authentication
•
Back-end authentication: if needed
•
Back-end protocol: Windows (IDENTIKEY Server) or Microsoft AD (aXsGUARD Identifier)
These settings allow the authentication server to check user login details with Active Directory in case of DUR,
password autolearn and Self-Assignment logins through the DIGIPASS Authentication Plug-In.
DIGIPASS user account handling
•
Dynamic user registration: enabled
•
Password autolearn: enabled
•
Stored password proxy: enabled
These settings allow the authentication server to create an account for an unrecognized user based on a
successful Windows or Active Directory authentication. The authentication server can then store the user’s
Active Directory password and replay it to the DIGIPASS Authentication Plug-In in place of the one-time
password entered by the user on future logins.
DIGIPASS assignment mode
Either Self-Assignment or Auto-Assignment would typically be used in this scenario, although manual
assignment may also be used.
Local authentication
The typical setting for local authentication would be DIGIPASS/Password, meaning that users usually need to
use an OTP when logging in, but are not required to in some circumstances (e.g. in grace period).
4.4.3.2
DIGIPASS users log in with password and OTP (Windows user accounts)
The following settings are recommended for this scenario:
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Configuring DIGIPASS Authentication for OWA Basic
Back-end authentication
•
Back-end authentication: if needed
•
Back-end protocol: Windows (IDENTIKEY Server) or Microsoft AD (aXsGUARD Identifier)
These settings allow the authentication server to check user login details with Windows or Active Directory in
case of DUR and Self-Assignment logins through the DIGIPASS Authentication Plug-In.
DIGIPASS user account handling
•
Dynamic user registration: enabled
•
Password autolearn: disabled
•
Stored password proxy: disabled
These settings allow the authentication server to create an account for an unrecognized user based on a
successful Windows or Active Directory authentication. The authentication server will not store or replay a
user’s Active Directory password.
DIGIPASS assignment mode
Either Self-Assignment or Auto-Assignment would typically be used in this scenario, although manual
assignment may also be used.
Local authentication
The typical setting for local authentication would be DIGIPASS/Password, meaning that users usually need to
use an OTP when logging in, but are not required to in some circumstances (e.g. in grace period).
4.4.3.3
Local authentication only
These settings are typically used where:
•
The authentication server does not check authentication details against Windows accounts.
Back-end authentication
•
Back-end authentication: none
The authentication server will not check user login details with Active Directory.
DIGIPASS user account handling
•
Dynamic user registration: disabled
•
Password autolearn: disabled
•
Stored password proxy: disabled
New DIGIPASS user accounts must be created manually (no DUR). An Active Directory password is not stored,
because back-end authentication is disabled.
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Configuring DIGIPASS Authentication for OWA Basic
DIGIPASS assignment mode
Manual assignment would be used in this scenario.
Local authentication
The typical setting for local authentication would be Digipass Only, requiring users to log in with an OTP.
4.4.3.4
Virtual DIGIPASS
If you use Virtual DIGIPASS login, you will need these policy settings:
•
Delivery method: as required
•
Primary/Backup Virtual DIGIPASS: as required
•
Request method: as required
•
Request keyword: as required
•
BVDP mode: as required
•
Time limit: as required
•
Max. uses/user: as required
For more information, see the Policies section of the IDENTIKEY Server Administrator Guide.
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5
Troubleshooting
Troubleshooting
This chapter provides information about possible issues that may occur when working with DIGIPASS
Authentication for OWA Basic. Read this chapter carefully as it may help you find and identify issues.
This chapter covers the following topics:
•
DIGIPASS Authentication Plug-In Installation Problems
•
Other Troubleshooting Options
•
Repairing the Installation
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5.1
Troubleshooting
DIGIPASS Authentication Plug-In Installation Problems
The installation program for the DIGIPASS Authentication Plug-In will usually complete the following tasks
automatically. However, if it fails in these tasks for some reason, an error message will be displayed during
installation. These steps can then be followed to complete the installation manually.
If you are having trouble running the authentication server and the DIGIPASS Authentication Plug-In for the
first time, following these steps may help you track down the problem and fix it manually.
5.1.1
Checking File Placement
The following files must be placed in the directory they are listed under. If they have been moved to another
directory, or incorrectly copied, the DIGIPASS Authentication Plug-In will not function correctly.
Table 2: Installation Structure of DIGIPASS Authentication for OWA Basic
Folders and Files
32-bit
64-bit
<PROGRAMS FOLDER>\VASCO\DIGIPASS Authentication for
VdsConfig32.exe
X
VdsConfig64.exe
VdsDIGIPASSPlugin_ConfigWizard32.exe
X
VdsDIGIPASSPlugin_ConfigWizard64.exe
DIGIPASSPlugin_IIS_OWABasicMT32.dll
X
DIGIPASSPlugin_IIS_OWABasicMT64.dll
GUI32.dll
X
GUI64.dll
ikaal3seal.dll
X
libeay32.dll
X
libxml2.dll
X
PPDIGIPASSPlugin_Common32.dll
X
PPDIGIPASSPlugin_Common64.dll
PPDIGIPASSPlugin_IIS_Basic32.dll
X
PPDIGIPASSPlugin_IIS_Basic64.dll
ProcCore32.dll
X
ProcCore64.dll
ssleay32.dll
X
StdGUI32.dll
X
StdGUI64.dll
stlport.5.2.dll
X
vdsconfig.dll
X
vdscore.dll
X
vdscrypto.dll
X
vdsdata.dll
X
vdsdatamodel.dll
X
Description
OWA Basic
DIGIPASS Authentication Plug-In
X
Configuration Center
Configuration wizard
X
Dynamic link libraries for the DIGIPASS
Authentication Plug-In Configuration
X
Center and the configuration wizard
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
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Folders and Files
vdsnetwork.dll
vdsprocess.dll
vdsseal.dll
zlib1.dll
Config.sxml
Troubleshooting
32-bit
X
X
X
X
X
Settings.xml
X
64-bit
Description
X
X
X
X
X
X
Configuration file of the DIGIPASS
Authentication Plug-In Configuration
Center and the configuration wizard.
NOTE:
Do not edit this file!
Configuration file containing settings for
servers and connections, tracing, and
authentication. This file is written to by the
DIGIPASS Authentication Plug-In
Configuration Center and the configuration
wizard.
For information about how to work with the
file, refer to Section 4.2 Editing the
Configuration File.
<PROGRAMS FOLDER>\VASCO\DIGIPASS Authentication for OWA Basic\1033
String.xml
X
X
Resource files
Config.xrs
X
X
DIGIPASSPlugin_ConfigWizard.xrs
X
X
GUIFx.xrs
X
X
PPDIGIPASSPlugin_Common.xrs
X
X
PPDIGIPASSPlugin_IIS_Basic.xrs
X
X
StdGUI.xrs
X
X
<PROGRAMS FOLDER>\VASCO\DIGIPASS Authentication for OWA Basic\Documentation\1033
DIGIPASS Authentication for OWA Basic
Product documentation and license agreement
X
X
Manual.pdf
DIGIPASS Authentication for OWA Basic
X
X
Release Notes.pdf
License.pdf
X
X
5.1.2
Checking Permissions
5.1.2.1
Trace file directory
Permissions need to be set to allow the DIGIPASS Authentication Plug-In to access and write to the trace
file. By default, the trace file is stored in <INSTALLATION DIRECTORY>\Log. Follow these steps for the folder
the trace file will be written to.
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DIGIPASS Authentication for OWA Basic User Manual

Troubleshooting
To set permissions for tracing
1. Open Windows Explorer and browse to the directory that the trace file will be written to (<INSTALLATION
DIRECTORY>\Log by default).
2. Right-click on the relevant directory and select Properties.
The Log Properties Dialog is displayed.
Figure 21: Setting Permissions for Tracing
3. Switch to the Security tab.
4. Ensure that the IUSR account has Write permissions selected.
5. Ensure that the IIS_IUSRS group has Write permissions selected.
6. If changes need to be made to the permissions, make changes and click Apply.
If the IIS_IUSRS group and/or the IUSR account are not listed, see Section 5.1.2.3 Adding the IUSR account
and IIS_IUSRS group.
5.1.2.2

Configuration file
To set permissions for accessing the configuration file
1. Open Windows Explorer and browse to the installation directory.
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Troubleshooting
2. Right-click on the Settings.xml file and select Properties.
The Settings Properties Dialog is displayed.
Figure 22: Setting Permissions for Accessing the Configuration File
3. Switch to the Security tab.
4. Ensure that the IUSR account has Read permission selected.
5. Ensure that the IIS_IUSRS group has the Read permission selected.
6. If changes were made to the permissions, click Apply.
If the IIS_IUSRS group and/or the IUSR account are not listed, see Section 5.1.2.3 Adding the IUSR account
and IIS_IUSRS group.
5.1.2.3
Adding the IUSR account and IIS_IUSRS group
If the IUSR account and/or IIS_IUSRS group are not listed for the trace file directory or configuration file, you will
need to add them.

To add the IUSR account and/or IIS_IUSRS group
1. Right-click the file or directory for which you want to add the IIS_IUSRS group and/or the IUSR account
and select Properties.
The <FILE/DIRECTORY> Properties Dialog is displayed.
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DIGIPASS Authentication for OWA Basic User Manual
Troubleshooting
2. Switch to the Security tab and click Edit.
The Permissions for <FILE/DIRECTORY> Dialog is displayed.
3. Click Add.
The Select Users or Groups Dialog is displayed.
4. Type IUSR or IIS_IUSRS into the Enter the object names to select field and click OK.
Figure 23: Adding the IIS_IUSRS Group
5. Check that the IIS_IUSRS group or IUSR user is listed.
6. Click OK.
The account should now be listed in the Group or user names list.
5.1.3
Ensuring the DIGIPASS Authentication Plug-In Is Registered in IIS

To ensure the DIGIPASS Authentication Plug-In is registered
1. Open Internet Information Services (IIS) Manager and select the appropriate server.
2. Select Modules.
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Troubleshooting
3. Verify that DIGIPASS Authentication for OWA Basic is in the Modules list.
Figure 24: Ensuring the DIGIPASS Authentication Plug-In Is Registered

If DIGIPASS Authentication for OWA Basic is not listed
1. In the Actions panel, select Configure Native Modules.
The Configure Native Modules Dialog is displayed.
Figure 25: Registering DIGIPASS Authentication for OWA Basic in IIS (1)
2. Click Register.
The Register Native Modules Dialog is displayed.
3. Type DIGIPASS Authentication for OWA Basic into the Name field, browse to<INSTALLATION
DIRECTORY>DIGIPASSPlugin_IIS_OWABasicMT32.dll (32-bit systems) or <INSTALLATION
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DIGIPASS Authentication for OWA Basic User Manual
Troubleshooting
DIRECTORY>DIGIPASSPlugin_IIS_OWABasicMT64.dll (64-bit systems), and click OK.
Figure 26: Registering DIGIPASS Authentication for OWA Basic in IIS (2)
4. Select DIGIPASS Authentication for OWA Basic and click OK.
Figure 27: Registering DIGIPASS Authentication for OWA Basic in IIS (3)
DIGIPASS Authentication for OWA Basic appears in the Modules list.
TIP
Alternatively, to prevent performance issues, you can register the DIGIPASS Authentication PlugIn for specific Web sites. To do so, remove the DIGIPASS Authentication Plug-In from the
server’s Modules list and repeat the steps described in this section for each Web site you want to
support OWA basic OTP login.
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5.2
Troubleshooting
Other Troubleshooting Options
If you are still having problems after checking that all installation and configuration settings for the DIGIPASS
Authentication Plug-In are correct, follow these steps to check for other possible problems.
5.2.1
Application Pools
If the DIGIPASS Authentication Plug-In stops working properly, open Internet Information Services (IIS)
Manager and make sure the corresponding application pool is started. Restarting the server does not restart
the application pool.
TIP
The following error message is likely to result from a stopped application pool:
“HTTP Error 503. The service is unavailable.”
5.2.2
No Trace File
If there is no trace file, or no new entries are written to the file, check the Windows events for any warnings or
errors generated by a failure to load the DIGIPASS Authentication Plug-In into IIS.
5.2.3
Information from Trace File

To view trace file information
1. Set the DIGIPASS Authentication Plug-In to tracing.
2. Attempt a login.
3. Check the trace file for information on the start-up conditions of the DIGIPASS Authentication Plug-In
and of the login attempt.
5.2.4
Authentication Server
If the DIGIPASS Authentication Plug-In appears to load and update but you are unable to achieve a
successful login, check the authentication server. Open the Audit Viewer to:
•
check available audit messages in the audit files or database.
•
configure a live audit connection from the authentication server and retry a login.
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Troubleshooting
See the authentication server's Administrator Reference or Administrator Guide for more information.
5.2.5
Web Browser
If you experience login problems that occur in Windows Internet Explorer only, i.e. login is possible in other
Web browsers, you may need to delete the IE browser history, the corresponding cookies, and temporary files.
5.2.6
Licensing
Check that the DIGIPASS Authentication Plug-In has a valid client record in the authentication server data
store, which has a valid license loaded. Make sure the configured local IP address and component type
correspond to the client record. See the Licensing section of the authentication server's Administrator
Reference or Administrator Guide for more information on licensing options.
5.2.7
SSL
If the DIGIPASS Authentication Plug-In is configured to use a custom certificate archive, permission issues
may cause a communication error with an IDENTIKEY Server. Check that the IUSR account and IIS_IUSRS
group have read permission on the configured file.
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5.3
Troubleshooting
Repairing the Installation
The installation of the DIGIPASS Authentication Plug-In may need to be repaired if files have been
corrupted, deleted or lost.

To repair the DIGIPASS Authentication Plug-In installation
1. Locate and double-click on the DIGIPASS Authentication for OWA Basic.msi file.
2. Click Next.
3. Select Repair to enter the repair function and click Next.
Figure 28: Repairing the Installation
4. Click Install to confirm the repair.
5. Click Finish to exit the setup program.
If you have deleted or moved the configuration file, changed the IP address for the machine or received a new
license for the DIGIPASS Authentication Plug-In, you will need to run the DIGIPASS Authentication for OWA
Basic configuration wizard after the installation repair.
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DIGIPASS Authentication for OWA Basic User Manual
6
Uninstalling DIGIPASS Authentication for OWA Basic
Uninstalling DIGIPASS Authentication for OWA Basic
This chapter contains instructions to remove an existing DIGIPASS Authentication for OWA Basic installation.
This chapter covers the following topics:
•
Uninstalling DIGIPASS Authentication for OWA Basic
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DIGIPASS Authentication for OWA Basic User Manual
6.1
Uninstalling DIGIPASS Authentication for OWA Basic
Uninstalling DIGIPASS Authentication for OWA Basic

To uninstall DIGIPASS Authentication for OWA Basic
1. Locate and double-click on the DIGIPASS Authentication for OWA Basic.msi file.
2. Click Next.
3. Select Remove.
4. Select Keep trace files if you want to preserve existing trace files.
Figure 29: Removing DIGIPASS Authentication for OWA Basic
5. Click Next.
6. Click Remove to confirm the remove function.
7. Click Finish to exit the setup program.
8. After uninstallation, restart the system.
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DIGIPASS Authentication for OWA Basic User Manual
7
Technical Support
Technical Support
If you encounter problems with a VASCO product please do the following:
1. Check whether your problem has already been solved and reported in the Knowledge Base at the
following URL: http://www.vasco.com/support.
2. If there is no solution in the Knowledge Base, please contact the company which supplied you with the
VASCO product.
If your supplier is unable to solve your problem, they will automatically contact the appropriate VASCO
expert.
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DIGIPASS Authentication for OWA Basic User Manual
Index
Index
A
authentication methods ........................................................ 13
response-only login ......................................................... 13
virtual DIGIPASS login ...................................................... 13
authentication server
case sensitivity ................................................................ 49
caution ........................................................................... 19
client record, configuring ................................................. 48
configuring ...................................................................... 48
default domain ................................................................ 49
default domain, changing master domain .......................... 49
default domain, setting default domain in policy ................ 49
explanation ..................................................................... 12
IP address ....................................................................... 24
policy, configuring ........................................................... 49
policy, local authentication only ........................................ 51
policy, login with OTP only................................................ 50
policy, login with password and OTP ................................. 50
policy, Virtual DIGIPASS ................................................... 52
SEAL port ........................................................................ 24
Windows user accounts, configuring ................................. 48
Windows user name resolution ......................................... 48
B
basic authentication
explanation ..................................................................... 12
C
character set
language codes ............................................................... 41
client record
explanation ..................................................................... 12
configuration file .................................................................. 37
authentication ................................................................. 41
configuration settings....................................................... 38
configuration settings, authentication ................................ 41
configuration settings, servers and connections ................. 38
configuration settings, tracing .......................................... 40
language codes ............................................................... 41
revision number............................................................... 37
sample file ...................................................................... 37
servers and connections .................................................. 38
tracing ............................................................................ 40
configuration wizard ............................................................. 23
client record .................................................................... 25
IP address of authentication server ................................... 24
IP address of the local machine ........................................ 24
license key ...................................................................... 25
SEAL port of authentication server .................................... 24
D
configuring, using configuration wizard ............................. 23
configuring, using the Configuration Center....................... 28
explanation ..................................................................... 12
installation problems ....................................................... 54
overview ......................................................................... 11
DIGIPASS Authentication Plug-In .......................................... 11
DIGIPASS Authentication Plug-In Configuration Center ........... 28
attribute group ................................................................ 34
character encoding.......................................................... 33
client type ....................................................................... 33
configuring authentication settings ................................... 32
configuring servers and connection .................................. 29
configuring tracing .......................................................... 35
enabling DIGIPASS authentication..................................... 33
enabling load sharing ...................................................... 30
failed login settings ......................................................... 34
failed login settings, HTML file ......................................... 34
failed login settings, realm ............................................... 34
replace password with user attributes ............................... 33
replace user names with user attributes ........................... 33
secure connection settings .............................................. 31
server settings ................................................................ 30
specifying connection settings.......................................... 31
starting ........................................................................... 28
testing the connection ..................................................... 31
timeout ........................................................................... 33
document conventions ........................................................... 8
dynamic user registration ..................................................... 48
I
installation
pre-installation tasks ....................................................... 19
installation instructions ........................................................ 21
Internet Information Services (IIS)
manually registering the DIGIPASS Authentication Plug-In .. 59
troubleshooting ............................................................... 58
L
licensing ............................................................................. 20
M
Microsoft Exchange ............................................................. 43
configuring ..................................................................... 43
configuring, Exchange 2007 ............................................ 43
configuring, Exchange 2010 ............................................ 44
P
pre-installation tasks ........................................................... 19
authentication server, installing ........................................ 19
Exchange ........................................................................ 19
IIS 19
licensing information ....................................................... 20
DIGIPASS Authentication Plug-In
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S
authentication server ....................................................... 61
checking file placement ................................................... 54
checking permissions ...................................................... 55
checking permissions, configuration file............................ 56
checking permissions, trace file directory.......................... 55
DIGIPASS Authentication Plug-In installation problems ....... 54
IIS_IUSRS group, adding .................................................. 57
IUSR account, adding ...................................................... 57
licensing ......................................................................... 62
manually registering the DIGIPASS Authentication Plug-In in
IIS .............................................................................. 59
no trace file..................................................................... 61
registration in IIS ............................................................. 58
repairing the installation................................................... 63
SSL ................................................................................ 62
server connection management ............................................ 14
backup ........................................................................... 14
maximum connections ..................................................... 14
primary ........................................................................... 14
reconnect interval ............................................................ 14
timeout ........................................................................... 14
support information.............................................................. 66
system requirements ........................................................... 18
authentication server ....................................................... 18
IIS 18
T
tracing ................................................................................ 16
basic .............................................................................. 16
full .................................................................................. 16
tracing, caution ................................................................... 16
troubleshooting
application pools ............................................................. 61
W
Windows user name resolution
dynamic user registration ................................................. 48
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68
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