DOUWE EGBERTS
Errors &
Troubleshooting Guide
NG300
Version . Push Button·
Version ,.Classic"
Errors Contents
Cafitesse 300 Next Generation
Chapter
Errors
Errors water system
Errors cooling system Errors product delivery system
Errors hygiene system Errors hardware and network Other errors
3
3.1
3.2
3.3
3.4
3.5
3.6
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
January 2011 3-
Cafitesse 300 Next Generation
3.1
Errors
Errors water system
No. Description
Over- Set condition
rules
Overboil safety has 21
Software detects
tripped ->
the over boil has
the dispenser is blotripped.
cked for hot drinks
Temp 65 °C
(149 °F)
Cooling control:
normal
Boiler level &
heating control: off
Reset condition
Remarks
10
Automatically when Safety error
software detects that
safety is manually
reset
Cause
Remedy
1. Overboil sensor defective
1. Check the overboil sensor
or heating is ON for too long:
2. Temperature sensor defective
or
2. Check the temperature sensor
and wiring.
3. Check and the heating or safety relays and wiring.
3. Heating or safety relays defective
or there is a boiler overflow:
4. Normal level sensor is defective.
5. Inlet valve does not close.
6. Wiring incorrect, MCB defective
11
Boiler water level
is too low ->
the dispenser is blocked for hot drinks
Cooling control:
normal
Boiler level &
heating control: off
Low level sensor
= dry
Switch off dispenser Safety error
1. Water supply tap not open or
blocked
2. Water pressure is too low
3. Inlet valve is defective
4. Inlet hose is blocked
5. Low level sensor defective
6. Wiring incorrect or
connections defective
7. MCB defective
or
4. Check the normal level sensor
and wiring.
5. Check, if the inlet valve is not
leaking.
6. Check the MCB and wiring.
Replace components if necessary.
1. Open or clean tap
2. Check water pressure
(see chapter 2)
3. Check / replace inlet valve
4. Check and clean/replace inlet
hose
5. Check / replace low level
sensor
6. Check wiring and replace connections
7. Replace MCB
(see chapter 5K)
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
3-
January 2011
Errors No. Description
12
17
18
Boiler level
sensors are not
detected ->
the dispenser is
blocked for hot
drinks
Cooling control:
normal
Boiler level &
heating control: off
Leaking outlet valves (small leak)
Cooling control:
normal
Boiler level &
heating control:
normal
Leaking outlet valve (severe leak)
->
the dispenser is blocked for hot drinks
Cafitesse 300 Next Generation
Over- Set condition
rules
Contact bridge in
level sensor
connector is not
detected
Reset condition
Remarks
Automatically when
hardware detects
the contact bridge
The refill cycles
have occurred
up to 10 times
without dispensing
Press the
LOCK/Clear error
button*
More than 14
refill cycles have
occurred without
dispensing
Press the
LOCK/Clear error
button*
Cause
Remedy
1. Wiring incorrect or sensor con- 1. Check wiring or replace sensor
nections defective
connections
(see chapter 5K)
2. MCB defective
2. Replace MCB
(see chapter 5K)
1. One or more outlet valves are
calcified
2. Valve body, lip seal, plunger
are defective
3. There are other leakages
After the reset
condition the
timer restarts
1. One or more outlet valves are
calcified
2. There are other leakages
Check the outlet valves
1. Carry out the flush procedure,
desclae the boiler
2. Check/replace valve body, lip
seal or plunger
3. Check for other leakages, e.g.
boiler drain hose
Check the outlet valves
1. Carry out the flush procedure
or replace the outlet valve
2. Check for other leakages, e.g.
boiler drain hose
Cooling control:
normal
Boiler level &
heating control: off
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
January 2011 3-
Cafitesse 300 Next Generation
No. Description
19
21
24
Refilling the boiler
takes too long ->
all delivery is blocked
Cooling control:
normal
Boiler level &
heating control: off
Boiler water heating defective
->
the dispenser is blocked for hot drinks
Cooling control:
normal
Boiler level &
heating control: off
Water temperature
too low ->
the dispenser is blocked for hot drinks
Cooling control:
normal
Boiler level &
heating control:
normal
Errors
Over- Set condition
rules
Inlet valve was
open for 2
minutes
Reset condition
Remarks
Cause
Remedy
Press the
LOCK/Clear error
button*
On reset the
refilling starts
again
1. Water supply tap not open or
blocked
2. Water filter clogged or defective
3. Water pressure too low
1. Open or clean tap
Heating was con- Press the
tinuously on
LOCK/Clear error
for 45 minutes
button*
Temperature sensor reading:
Water temperature below hygiene block setting
Automatically when
temperature rises
above reset temperature (95° C)
May occur
after ERR 10
and ERR 11
2. Clean or replace water filter
3. Check water pressure
(see chapter 2)
4. Replace inlet valve
5. Clean or replace hoses
4. Inlet valve defective
5. Inlet hoses clogged or
defective
1. Temperature sensor defective 1. Check/replace temperature
2. Heating element(s) or relay(s)
sensor (see chapter 5A)
defective
2. Check/replace heating
3. Wiring incorrect or connections
element(s) or relay(s)
defective
3. Check wiring or replace connections
4. MCB defective
(see chapter 5K)
4. Replace MCB
(see chapter 5K)
Heating element circuit defective. 1. Check wiring or replace connections (see chapter 5K)
2. Replace temperature sensor
(see chapter 5A)
3. Replace MCB (see chapter 5K)
4. Replace heating elements
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
3-
January 2011
Errors Over- Set condition
rules
Water temperature 24
The temperature
sensor defective ->
sensor reading is
the dispenser is bloout of limits
cked for hot drinks
Cafitesse 300 Next Generation
No. Description
Reset condition
25
Automatically when
temperature reading
is within limits
Cooling control:
normal
Boiler level &
heating control: off
Remarks
Cause
Remedy
1. Temperature sensor
defective
2. Incorrect wiring or connections
defective
1. Replace temperature sensor
(see chapter 5A)
2. Check wiring or replace connections
(see chapter 5K)
3. Replace MCB
(see chapter 5K)
3. MCB defective
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
January 2011 3-
Cafitesse 300 Next Generation
Errors
3.2 Errors cooling system
No. Description
30
31
32
Over- Set condition
Reset condition
rules
Cooling box temReading of
Automatically
perature too
temperature senhigh for too long
sor cooling plus
-> dispenser blocked
timer:
for chocolate based
above 7°C / 45°F
drinks
for more than 12
hours
Cooling control:
normal
Boiler level &
heating control:
normal
Cooling box temReading of
Automatically
perature is
temperature sentoo low for too
sor cooling plus
long
timer below
-1°C / 30°F for
Cooling control: off
more than 12
Boiler level &
hours
heating control:
normal
Temperature senTemperature sen- Automatically when
sor cooling defecsor reading:
sensor readings are
tive
< -10°C / 14°F
within limits
-> dispenser blocked
or
for chocolate based
> 100°C / 212°F
drinks
Remarks
Cause
Remedy
1. Cooling compartment door not
fully closed or sealed
2. Ventilation grid soiled
3. Ambient temperature too high
(dispenser placed in a too hot
environment or direct sunlight)
4. Cooling compressor defective
5. Temperature sensor cooling
defective
6. MCB or multi-relay board
defective
1. Close cooling compartment
door or replace seal
2. Clean ventilation grid
3. Change the location of the
dispenser
1. The dispenser was stored or
transported in freezing conditions
2. Temperature sensor cooling
defective
3. MCB or multi-relay board
defective
1. Disconnect main power and
open the dispenser door for 15
minutes.
2. Replace temperature sensor
(see chapter 5F)
3. Replace MCB or multi-relay
board (see chapter 5K)
4. Check/replace starter unit
5. Replace temperature sensor
(see chapter 5F)
6. Replace MCB or multi-relay
board (see chapter 5K)
1. Wiring incorrect or connections 1. Check wiring or replace condefective
nections (see chapter 5K)
2. Replace temperature sensor
2. Temperature sensor defective
(see chapter 5F)
3. MCB defective
3. Replace MCB (see chapter 5K)
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
3-
January 2011
Errors No. Description
Cafitesse 300 Next Generation
Over- Set condition
rules
BIB Empty sensor
Reset condition
Remarks
Cause
Remedy
Automatically when
the sensor detects
that the BIB is not
empty.
Error visible on
all machine
versions. The
beep is generated when the
error is set and
reset.
1. Float in B2 dosing unit defective
2. Wiring incorrect or connections
defective
3. Empty sensor defective
4. MCB defective
1. Replace the product pack
2. Check wiring or replace conntections (see chapter 5K)
3. Replace empty sensor (see
chapter 5F)
4. Replace MCB (see chapter 5K)
Error visible on
all machine
versions. The
beep is generated when the
error is set and
reset.
(locking error:
remains
active after it
occurred)
1. Float in B2 dosing unit defective
2. Wiring incorrect or connections
defective
3. Empty sensor defective
4. MCB defective
1. Replace the product pack
2. Check wiring or replace conntections (see chapter 5K)
3. Replace empty sensor (see
chapter 5F)
4. Replace MCB (see chapter 5K)
(locking error:
remains
active after it
occurred)
1. Wiring incorrect or connections 1. Check wiring or replace condefective
nections (see chapter 5K)
2. B2 coil defective
2. Replace B2 coil (see chapter
3. MCB defective
5C)
3. Replace MCB (see chapter 5K)
40
1BIB: Left BIB
empty
41
42
Reserved
1BIB: Right BIB
empty
BIB Empty sensor
Automatically when
the sensor detects
that the BIB is not
empty.
43
1BIB: Left B2 defective
B2 current too
high or too low
Press the
LOCK/Clear error
button*
Error 43 or 45 - Check for Blown fuse on MCB
44
45
Reserved
1BIB: Right B2
defective
50
51
52
Reserved
Reserved
Reserved
B2 current too
high or too low
Press the
LOCK/Clear error
button*
1. Wiring incorrect or connections 1. Check wiring or replace condefective
nections (see chapter 5K)
2. B2 coil defective
2. Replace B2 coil (see chapter
3. MCB defective
5C)
3. Replace MCB (see chapter 5K)
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
January 2011 3-
Cafitesse 300 Next Generation
Errors
3.3 Errors product delivery system
No.
Description
60
61
62
63
Reserved
Reserved
Reserved
Reserved
Over- Set condition
rules
Reset condition
Remarks
Cause
Remedy
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
3-
January 2011
Errors Cafitesse 300 Next Generation
3.4 Errors hygiene system
No. Description
71
73
74
Flushing was not
executed in
time ->
dispenser is completely blocked
Cooling control:
normal
Boiler level &
heating control:
normal
Cleaning was not
executed in
time ->
dispenser is completely blocked
Cooling control:
normal
Boiler level &
heating control:
normal
Water throughput
limit exceeded
Over- Set condition
rules
Timer
Reset condition
Timer
Cause
Remedy
Automatically by
flushing
Flushing program was executed
correctly within 24 hours
Reset by executing flushing program, adjust settings for flushing,
if required
Automatically
by cleaning and
flushing
Cleaning program was executed
correctly within 24 hours
Reset by executing flushing
program, adjust settings for cleaning, if required
Software timers plus When water filter
calculation
counter has been
reset only, NOT
by power up
or LOCK/error
clear switch
Remarks
1. Water filter not replaced in time 1. Replace water filter
2. Water throughput counter not
reset
2. Reset counter
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
January 2011 3-
Cafitesse 300 Next Generation
Errors
3.5 Errors hardware and network
No. Description
Over- Set condition
Reset condition
rules
81 User Interface
No response or error Automatically
error
reported
when connectes
the dispenser is fully
blocked
82
Payment module
error ->
fully blocked
No response or error Automatically
reported
when connectes
Remarks
Cause
Remedy
1. User interface board not responding or not connected to
MCB
1. Check connection/wiring to
user interface board, correct or
replace
2. Replace the user interface
board
2. The user interface board is
defective
1. Software is set to PAYMENT
and payment module not installed or not connected
2. Payment board or multi-relay
board defective
3. Wiring incorrect or defective
83
84
85
Reserved
Reserved
Cold module error
-> delivery of cold
drinks is blocked
90
Check sum error
parameter
.field 1
Software
91
Check sum error
parameter
.field 2
Software
No response or error Press the
reported
LOCK/Clear error
button*
1. Change software setting to NO
PAYMENT
2. Check and replace payment
board/multi-relay board
3. Check, correct/replace wiring
1. Cold module board not respon- 1. Check connection/wiring to
ding
cold module board, correct or
replace
2. Cold module board defective
2. Replace the cold module board
Press the
LOCK/Clear error
button*, after
initialization has
indicated that the
checksum is OK
Lock/clear
button*, after
initialization has
indicated that the
checksum is OK
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
3 - 10 January 2011
Errors Cafitesse 300 Next Generation
No. Description
Over- Set condition
rules
Data file missing in
Software
flash file system
Reset condition
92
Lock/clear button*,
after initialization
has indicated that
the flash file system
is OK
Reset when time
and date is set in
RTC automatically
Remarks
RTC (Real Time
Clock) not running
Software
97
Push button is
stuck
Software
99
Initialization error
-> the dispenser is
fully blocked
LOCK/error clear By service device or 1. Heating is
button is pressed power down of the
switched off
during initialidispenser
2. Cooling is
zation of the
switched off
dispenser
3. Boiler and
level control
is off
95
3.6 Other errors
No. Description
200 Reboot
Over- Set condition
rules
System start up
Lock/clear button*
Reset condition
Can be setup
in operator
mode or higher
Locking error
Remarks
Cause
Remedy
1. Flash file system is not available
2. MCB is defective.
1. Reload flash file system
1. Installation sequence not executed
2. MCB defective
1. Set time
2. Replace the MCB circuitboard.
2. Replace MCB (see chapter 5K)
1. Mechanically damaged push
button or door
2. Incorrect placement of the user
interface PCB
3. Screws not tightened correctly
4. Micro switches on user interface PCB defective
5. User interface PCB defective
1. Check button caps and door
and replace them if necessary
2. Correct placement of user
interface PCB
3. Tighten screws
4. Replace user interface PCB
(see chapter 5K)
5. Replace user interface PCB
(see chapter 5K)
LOCK/error clear button is
Check the dispenser, relays wipressed during initialization of the ring, hose connections, MCB
dispenser
Cause
Remedy
*) Errors are reset by pressing the LOCK/Error clear button in cleaner-, operator-, service- or development mode
January 2011 3 - 11
NG100 & 300
Troubleshooting the cooling
system
10/08/2012
NG Unit is Not Cooling
If unit has been in service, begin at RED box with voltage
testing & troubleshooting of the Relay Board
For new installations, if heating capacity was adjusted
& power cord was changed, begin troubleshooting at
the terminal block below.
First check power, which
must be 120 volts
between L1 & neutral
If yes, is jumper
bridge correct &
fully inserted ?
Is Compressor
Running?
No
Correct the line
voltage or
terminal block
(line cord
connection)
problem first
Check for 120 vac
at P32, pins 1 & 2
(see test 1)
Yes
No
Check wiring
harness to
compressor. If OK,
cooling system is
defective
Check for 24 vdc at
P30, pins 3 & 4
(see test 2)
Yes
No
Yes
Is the
compressor hot?
If compressor is
not running, it will
be necessary to
take a series of
voltage readings
Prior to voltage tests,
use the WBSD to
make sure the
temperature sensor is
showing the correct
value and that the
board is actually
calling for cooling
No
No
Yes
Allow the
compressor to
cool to room
temperature and
restart.
Is machine
cooling now?
Yes
Check for poor
ventilation or
high ambient
temperature
Monitor cooling
through two
cooling cycles,
Replace cooling
unit or machine
Check for 24 vdc at
P03, pins 7 & 15 of
the MCB
(see test 3)
Check wiring at P30,
check connector lock,
check 6.3A fuse
(FH1A) on relay
board. If OK replace
Relay Board. If fuse
is blown, inspect for
burned wire traces,
replace fuse or Relay
Board & test cooling
unit
Yes
No
No
Refer to red box at
top, see if sensor is
showing a value
other than the
actual cool box
temperature
After confirming
that Temperature
sensor is within
specification,
Replace MCB
Find and correct
the defect in the
wiring harness
going from P03 of
the MCB to P30
Yes
Check temperature
sensor mounting,
and connection, if
OK replace the
temperature
sensor
Product Freezes
Use the WBSD to
make sure the
temperature
sensor is showing
the correct value
Does the
temperature
sensor show a
temperature
warmer than
expected
No
Is Compressor
Running?
Yes
Yes
Check the sensor
for correct
mounting and a
very thin layer of
transfer grease
No
Product package
could be frozen
to the cooling
plate
Unplug P30 from
the front of the
power pack
Product
throughput is too
low. Enable
mandatory
cleaning cycles so
that package is
moved every day.
And / Or
Does the
temperature
sensor show a
temperature
warmer than
expected
Yes
Replace Sensor
Is Compressor
still Running?
No
Yes
Replace the MCB
board
Replace the relay
board
Apply strips of
weather stripping
to the cold plate
to separate box
from cooling
plate (see photo
at the end of this
document)
Power Pack for NG 110 and NG 300
Test points and plug pinouts
1 - Blue
2 - Brown
4 - Green
P32
Test 1
1 - Yellow
2 - Blue
3 - Violet
4 - White
5 - Red
6 - Black
P30
Test 2
Important note:
Unless you have insulation piercing meter leads
This test must be done on the
plug (wiring harness) end.
Not the socket on the front of the power pack.
1 - Red White
2 - Red White
3 - Red White
4 - Red *
5 - Red !
6 - Blue
7 - Blue
8 - Blue
9 - Blue *
10 - Blue !
Switching Power
Supply Output
Notes:
* If used for café cool
! If used for fan
MARCH 30, 2012
Service Bulletin
Important Service Information
Next Generation 110 and 300
Fuse values on mains relay board.
If you have replaced a Mains Relay Board or service a machine where the cooling fuse blows:
•
•
Earlier parts manuals show the wrong part number and value for the cooling system fuse on the Mains Relay
Board (p/n 47185200).
In addition, the fuse supplied on spare part boards may be the wrong value.
The correct fuse for location FH1A (printed on the relay board) is a 6.3 amp (p/n D-0411)
The incorrect fuse indicated in the manual (and possibly on replacement boards) is 3.15 amp (p/n D-0658)
PAGE 1
7/31/2013
SERVICE BULLETIN: 2012 – 02
Model(s): NG110 & NG300
Title: ERROR 80
_______________________________________________________________________________________________________
o Please be aware of the possible presence of a jumper at J2 (see cut-out images). There should be
no jumper in the J2 position.
o When a jumper is installed, Error 80 will show on the display as soon as the power is switched
on.
o If you find a jumper installed at J2 on a spare part MCB (as shown in the bottom image), please
remove the jumper and discard it before using the MCB.
YES
NO
PAGE 1
No. JMS13-08
Service Bulletin
8/23/2013
___________________________________________________________________________________
NG Equipment
Directive - Disable “Aroma Lady”
Type of Equipment:
NG110 & NG300
Conditions:
As part of our agreement with Douwe Egberts Master Blenders 1753 the amount of time we can use
the DE brand is limited. An announcement was made in late 2012 that we would be phasing away
from the DE Brand.
Therefore, at each NG machine service opportunity the Icon on the front display should be changed
to disable the “DE Aroma Lady” logo from the front display so that only the Steaming Cup shows.
Solution:
Disable Aroma Lady from display
Instructions:
1. Make sure the machine is powered ON
and is in standby mode.
2. Attach the WBSD to
your PC and the
machine.
Remove Aroma Lady – Continued
3. Launch the WBSD Application
software on your PC.
4. Click on Display
Options in the
Main Menu
window.
5. In the Diplay
Options window,
click on the drop
down menu next
to Show aroma
lady and choose
Disable from the
list.
6. Click Save in the upper left corner of the Display Options window.
7. Disconnect the WBSD from the machine. The display should show the Steaming Cup without the DE
Aroma Lady as below.
If you have any questions, Call technical support: 800-477-7490
Main control board (MCB)
Test points and plug pinouts
1 - Blue
2 - Red / White
345 - Yellow
6 - Grey
7 - White
8 - Black
9 - Blue
10 - Red / White
11 12 - Yellow
13 - Red
14 - White
15 - Violet
16 - Red
D
P03
Test 3
Adding weather strip to stop package
from freezing to cold plate
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