Emory Healthcare HealthStream Learning Center User Guide

HLC Student User Guide – May 2015 All Emory Healthcare employees have student rights in the HLC to enroll in and take courses, register for classes, view and print an education transcript. Staff records are added to and updated in the HLC daily Monday through Friday via an import from PeopleSoft. An employee on FMLA cannot access the HLC because his/her status is inactive in PeopleSoft. When the employee returns to duty, his/her HLC status will be updated to active during the import following his/her return. These topics are included in the HLC Student User Guide.  Log In Instructions  Site Overview and Definitions  My Learning Tab  Enroll in a Course and Then Register for a Class  Manage Your Courses and Classes  Take an Online Course  Complete the Regulatory Courses Curriculum  View and Print a Transcript  Log Out Instructions  If You Need Assistance Log In Instructions
1. From an EHC Workstation via the Virtual Desktop a. Click the Virtual Desktop (VDT) icon on the desktop. 1) Log in using your EHC network username and password. 2) If you need assistance with this number and password, contact your access coordinator, leader, or the Call Center (404‐778‐HELP). 3) Remember! It is a violation of EHC Policy and Procedure to log on to any application using someone else’s ID. Always log on using your ID only. 4) For questions about the VDT, contact the Call Center (8‐HELP). b. When the VDT Applications window opens, click the HealthStream Learning Center icon (red oval.) You may need to scroll the window to find the icon. c. On the right side of the HLC landing page click the HLC Login icon. d. The Healthstream Learning Center sign‐in page will open. e. In the User ID field enter the first 7 digits of your employee ID exactly as listed on your pay stub (include any “0”s that appear at the beginning). 1) If you do not know your employee ID number, contact your leader, or check your e‐
Vantage account. f. In the Password window, enter ehc in lower case. g. Click Login. h. Once logged in, STOP and look at the upper left hand corner of the page to make sure that your name is there. If someone else’s name is there, log out and log back in using the first 7 digits of your employee ID number. i. Turn off your pop‐up blocker. 1) Click on Tools at the top of the page. HLC Student User Guide, May 2015, page 2 2) Click on Pop‐up Blocker. 3) Click on “Turn Off Pop‐up Blocker.” (Do not change the setting if you see “Turn On Pop‐
up Blocker.”) j. Important: If the Pop‐up Blocker is not turned off, lessons in online courses in the HLC may not open. k. NOTE: If you have HLC administrator rights: 1) To log in as a student click in the radio button (circle) below Student/Manager. 2) To log in as an administrator, click the radio button below Administrator. 3) Click “Proceed with Login.” 2. From a non‐EHC Workstation a. To access the HLC from a non‐EHC workstation, such as a home computer, enter the following URL into the Address window of any web browser, such as Internet Explorer: http://www.healthstream.com/hlc/ehc. b. Log in as above using your employee ID as your User ID and ehc as the password. c. NOTE: If you have difficulty with your courses playing properly, check your system for minimum requirements by typing this URL into the Address window of your browser: www.healthstream.com/browsercheck Site Overview and Definitions
1. Important! After logging into the HLC, verify that you are in your account! Look in the upper left corner of the screen above the tabs to view your name. If you are not in your account, click on “Log Out” on the right and then log back into the HLC. 2. Defining the five main tabs: a. My Learning – displays assigned and elective courses. b. My Transcript – displays completed courses and a link to print a transcript. c. Catalog – where you search for a course and enroll in courses. d. Inservice Center – Online, medical device training programs. e. My Profile – where you can see your account information. This section is not used by EHC for any reporting or documentation purposes. 3. Log Out link – upper right corner of screen – always click this link to log out rather than closing with the “x”. 4. Site Map – displays tab links on one page. 5. Help – accesses HealthStream help for the page or function you are currently using. 6. Definitions – the following definitions will be helpful in understanding the functions of the HLC a. Blended Learning – education delivery method that includes both classroom and online activities b. Learning Activity – an activity that is part of a course, such as, pre‐assessment, test, classroom activity, online component, test, etc c. Course – a “container” for learning activities. A course may have multiple learning activities or only one, such as, a classroom activity. d. Online course – course containing only online activities, such as, pre‐assessment, lessons, exam; may be assigned or elective e. Class – a classroom‐based learning activity; part of a course f. Enroll – sign up for a course g. Un‐enroll – remove yourself from a course h. Register – sign up for a class HLC Student User Guide, May 2015, page 3 i.
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Drop – remove yourself from a class but remain enrolled in the course Pre‐Assessment – learning activity that validates your knowledge of the course material. A passing score may allow you to receive credit for the course without having to take the remaining course activities (e.g., lessons, exam/test). k. Lesson – content portion of an online course l. Exam/Test – learning activity that evaluates knowledge of the course content My Learning Tab
1. The My Learning tab is the default view for the student and lists assigned as well as elective courses. 2. Assigned Learning: courses you are required to complete within a certain timeframe. a. EHC annually assigns the safety/regulatory online courses to all current employees at the beginning of each fiscal year. b. You may also be assigned other courses based on your job title and/or other criteria. c. The following information is displayed from left to right: 1) Name: Clicking the course title allows access to the course. 2) Due Date: Indicates the date that the assigned course is to be completed. Due dates in red indicate that the course is past due but does not affect your access to the course. 3) Status: Indicates your progress toward course completion. a) Not Yet Started means you have not begun any of the course learning activities. b) In Progress means you have opened at least one learning activity in the course. d. After completing an assigned course, the course title will no longer display on your My Learning page. Completion information will display on your My Transcript page. 3. Elective Learning: courses in which you have self‐enrolled or been enrolled by an administrator. a. Note: A student is not able to electively enroll in any of the safety regulatory courses that are assigned on an annual basis by EHC. b. The following information is displayed from left to right: 1) Name: Clicking the course title displays the course description and allows access to the course activities, such as pre‐tests and classroom activities. 2) Enrolled By : (Self or Administrator) 3) Status: (Not Yet Started or In Progress) c. NOTE: If a course has a classroom component, enrolling in the course does not automatically register you for the class. See the section below on Enrolling in a Course and then Registering for a Class. d. After completing an elective course, the course title will no longer display on your My Learning page. Completion information will display on your My Transcript page. 4. Upcoming Classes: those classroom activities for which you have registered. The following information is displayed from left to right: a. Start Date & Time b. Class Name: Clicking on class name displays Class Details and a location link that will provide directions to the classroom. c. Session: If a class has multiple sessions, such as, Day 1 and Day 2. d. Status: (Registered) e. Class Schedule: This link displays the class schedule so that you can drop and register for another class if you desire. HLC Student User Guide, May 2015, page 4 1) If you drop a class, you will remain enrolled in the course (unless you also un‐enroll from the course.) 5. Choose a Class: those course activities (classes) for which you have not yet registered. a. The course title with class name is displayed as a link. b. Click on the link to go to the course activities page. c. To register for a class either: 1) Click on the class title and click Register to the right of the class desired, or 2) If there are any course activities required prior to being able to register for the class, you must complete those first. When those activities are completed, click on the class name link. Click Register to the right of the class that you desire. Enroll in a Course and then Register for a Class
You must enroll in a course BEFORE you can register for a class, which is one of several learning activities that may be part of a course. The steps below walk you through these processes. 1. Click the Catalog tab. 2. Search for a course by its name or by its category. a. Course Name Search ‐ Enter the course name (or a keyword from the title) in the window and click on Search. A list of all courses whose titles or course descriptions contain that name (or keyword) will be displayed. b. Category Search – In the left navigator pane titled “Search by Category” click on the course category you want. A listing of all courses within the category will be displayed. 3. Click the course title for which you wish to enroll. 4. Read the course information to determine if this is the course you desire. 5. To enroll in the course click on Enroll in This Course. a. This course title will now appear on your My Learning tab under the Elective Learning section – even if you do not register for a specific class. b. Classes are learning activities within a course. You must be enrolled in the course and registered for the class. Enrolling in a course does not automatically register you for a class within that course. 6. To register for a class at the time you are enrolling in the course: a. Option 1: If there is a Show Class Schedule link beside the class title, click the link. 1) A list of scheduled classes will display. 2) Click the Register link for the class you prefer. 3) You will be registered for the class and automatically enrolled in the course. 4) After registering you are returned to the course activities page. 5) Click Exit Course to return to your My Learning page. b. Option 2: Click Enroll in This Course button. 1) When the course details/activities page opens, click the class title. 2) A list of scheduled classes will display. 3) Click the Register link for the class you prefer. 4) Opposite the class date that you selected the Status column will change to ‘Registered’. 5) A Drop link will appear in case you wish to drop this class date and register for another one. 6) A notation will appear at the top of the page that you are now registered for this specific class. HLC Student User Guide, May 2015, page 5 7.
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7) Click Return to return to the course details/activities page. 8) Click Exit Course to return to your My Learning page. To register from the My Learning page: a. Use this process if you are enrolled in the course but not yet registered for a class. b. In the Choose a Class section click on the course/class title link. c. On the course activities page click the class title. d. Click the Register link beside the date/time that you prefer. e. Click Return to return to the course details/activities page. f. Click Exit Course to return to your My Learning page. As soon as you click the Register link you are automatically registered for the class. Your registration information appears in the Upcoming Classes section of your My Learning page. If you are not able to register: a. If the Register link is unavailable when you view the class schedule: 1) There may be required course activities that must be completed before you can register for the class, or 2) Registration may not be available to the student directly. Read the course description to determine how class registration is handled and/or to find a contact person. b. Preview Class Schedule: If there is a Preview Class Schedule link, you can see the class schedule but you cannot register from this view. Waitlist: If the class is full and has a waitlist, you may click the Waitlist link. a. Your class status will be “Waitlisted”. b. Being on a waitlist does not ensure that you will be admitted to the class. c. If a registered person drops a class, the next person on the waitlist is automatically moved to “Registered” status. d. Periodically check your My Learning page to see if your status has changed to Registered. NOTE: You can only register or be waitlisted for one class of the same title. Manage Your Courses and Classes
1. To See If You Are Enrolled in a Course a. If you have assigned courses, the course titles will display in the Assigned Learning section. b. Elective or enrolled course titles will display in the Elective Learning section. 2. To Un‐enroll from a Course a. You may un‐enroll from an elective/enrolled course but not an assigned course. b. On your My Learning page under the Elective Learning section click the title of the course. c. When the course activities page opens, click Un‐enroll link in the upper right of the screen. 3. To See If You Are Registered for a Class a. On your My Learning page check the Upcoming Classes section. b. The class name, start date and time, location and registration status are displayed. c. Click on the name of the class to see instructor information, Class Notes, and to find a location link that provides directions to the classroom. 4. To Drop a Class and Register for a Different Date/Time a. On your My Learning page click the course title. b. Click the class title. c. At the top of the page click the Drop Class link. d. Scroll to the date/time of the class that you wish to attend. e. Click the Register link. HLC Student User Guide, May 2015, page 6 5. To Drop a Class and Un‐Enroll from an Elective Course a. You can drop a class and un‐enroll from an elective course. 1) Note: For assigned courses you can drop a class and register for another date/time but you cannot un‐enroll from the course. b. Access your My Learning page. c. Click on the name of the course from which you wish to un‐enroll. The Course Details page will open. d. Click on Un‐enroll in the upper right. You will get a message saying that if you un‐enroll from the course you will also be dropped from any class that is part of this course. Also any activity that you might have completed for this course (such as, online test) will be lost. e. If you wish to proceed, click OK. Take an Online Course
1. Find the course title on your My Learning page. 2. For any assigned online courses check due dates and complete the courses that are due first. 3. Click on the course name. a. The course will open and display the course activities, such as, a pre‐assessment, online content, exam or evaluation. b. Course activities in blue text and underlined are available links. If only one learning activity is in blue text and underlined, it must be completed first in order for the next learning activity to become available. 4. Pre‐Assessment a. Note: Not all courses use a Pre‐assessment. b. The Pre‐Assessment is a way to validate your knowledge of the course material. c. Passing a pre‐assessment allows you to receive credit for the course without having to complete the remaining course activities. If you pass the Pre‐Assessment, credit for completion of the course can be found on your My Transcript tab. d. A failing Pre‐Assessment score does not count against you in any way. e. You are allowed only one chance to complete a Pre‐Assessment. You cannot re‐take it if you do not pass it. f. If you leave your workstation before finishing the pre‐assessment or if your internet connection to the HLC is interrupted, the system will score the pre‐assessment as 0%. g. If you do not pass the pre‐assessment, you must complete the online content lessons. 5. Course Lessons (Online Content) a. To open the online content click on the learning activity (lesson) name. b. If a “blank screen” appears, there is a Pop‐up Blocker turned on. Make sure that your Pop‐
up Blocker has been turned off. See instructions above at “Log In” for steps to turn off the Pop‐up Blocker. After turning off the Pop‐up Blocker, click on the lesson name to open the lesson. c. Some courses provide content through a presentation player. Read the instructions carefully in order to navigate all the lesson content. 1) The lesson navigation buttons are usually located on the lower portion of the lesson page. 2) In some lessons you click on an arrow (→) or ‘play’ button and in other lessons you click on the word “Next” to move through a lesson. HLC Student User Guide, May 2015, page 7 3) Some courses have navigators on the left (similar to a Table of Contents) so that you can go to specific content by clicking on a navigator. d. Proceed through all pages of the lessons. Do not skip any pages. e. Courses may or may not have sound/narration. If your workstation is equipped with a sound card and the course has sound, the lessons can be viewed with the sound (narration) turned on. It is recommended that lessons with sound be viewed with a headset. f. Annotation/Special Notes may appear from time to time. Annotations provide Emory Healthcare specific information. g. After completing all the content click on Exit to be returned to the Course Activities page. 6. Exam/Test a. To open an exam/test click on the Exam/Test link. (If the link is not available, see instructions below.) b. Proceed through each question until you have answered all Exam questions. c. Click on Submit to score the Exam. The graded exam and your score will be presented. Most courses require a passing score of 80%. d. Review the Exam. e. Click on “Click here to review Course Activities”. 1) If you passed the exam, your status is “Passed” and your score is posted on the Course Activities page. 2) If you did not pass the exam, click on the Exam link again to re‐take it. In many courses you can retake the exam as many times as needed. f. If the exam link is not available, it may mean the system did not recognize that you completed all pages of the lesson(s). 1) Click the course title. 2) If you are given the option of returning to the last page visited, click Cancel. 3) Carefully click through each page of the lesson again. Clicking too quickly can result in “skipping” a page. 4) Note: If you are presented with a page listing the lessons, be aware that a lesson with a green dot has been successfully completed. Any lesson with a gray or red dot needs to be done again. a) Click the lesson title that needs to be completed and click carefully to view each page and annotation. 7. What To Do If You Cannot Complete an Online Course at One Time a. Always click on Exit Lesson or Exit Course to make sure your place in the lesson is bookmarked. By doing this, you will be able to return to that same page the next time you access the course. b. When you login the next time, click on the course you want to resume. You may be asked if you want to go to the last visited page. If you click Okay/Yes, you can resume where you left off. If you click Cancel, you may start again at the beginning. c. Important! If you “x” out of a course, the HLC may close. If this happens, you will need to login again to continue working on the course. To exit your course click the Exit Course link (when available) and use the Logout link to close the HLC. Complete the Regulatory Courses Curriculum
1. The Regulatory Courses Curriculum is in the Assigned Learning section on your My Learning page. HLC Student User Guide, May 2015, page 8 2.
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Click the Curriculum title. Click Enroll beside the course name. The course will open and display the course activities: a pre‐assessment, online content, exam. When you complete each course, you will be returned to the Curriculum so that you can enroll in the next course. 6. If you do not complete all courses in the Curriculum in one sitting, click Exit Curriculum. When you return, click the Curriculum title and then enroll in and complete the next course. View and Print a Transcript
1. Click on My Transcript. 2. The date range defaults to the last 12 months. a. Click the down arrow beside Date Range to choose a different date range or enter a specific date range. b. Click Go. 3. To print the transcript: a. Click the Customize and Print Transcript link. b. Accept the default date range or change it. c. Click Continue. d. Click Print. Log Out Instructions
Click on the “Log Out” link when you are ready to exit the HLC rather than ‘x’ing out of the browser. If You Need Assistance
The HLC Help link in the upper right of the screen provides information about the page/function you are currently using. a. You may click Content, Index or Search to display information about other HLC functions. 2. You can contact an HLC System Administrator by either calling 404.712.7167 during business hours, or by sending an e‐mail to [email protected]. 1.
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