Dell Venue 8 Pro 5855 User manual
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Dell Venue 8 Pro 5855: Capture life's moments with front and rear cameras, expand storage with a microSD card, connect to networks with Wi-Fi or mobile broadband, and enjoy clear audio with the built-in speakers.
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Venue 8 Pro
User’s Guide
Computer Model: Venue 8 Pro 5855
Regulatory Model: T03D
Regulatory Type: T03D001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your tablet.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell
™
and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2015 - 10
Rev. A00
Contents
Features......................................................................................... 5
Setting up your tablet................................................................. 8
............................................................................................ 8
Power and battery-charge status light behavior
........................................ 9
Power and battery-charge status light icons
............................................10
.....................................................................................10
.............................................................................. 11
........................................................................ 12
................................................................................. 13
........................................................................... 14
........................................................................................... 15
Using your tablet........................................................................17
..................................................................................... 17
Using the power button on the Start screen
.............................................17
.............................................................................17
............................................................................. 17
......................................................................................17
.............................................................................17
............................................................................. 17
.............................................................................. 18
...........................................................................18
................................................................................19
Turning mobile broadband on or off
........................................................ 19
...........................................................................19
...................................................................... 19
3
Pairing with Bluetooth-enabled devices
...................................................19
........................................................................................... 20
Locking/unlocking the screen orientation
............................................... 20
Adjusting the screen brightness
......................................................................20
..................................................................................................21
................................................................................21
Restoring your operating system
.................................................................... 22
............................................................................... 22
..................................................................................22
Troubleshooting........................................................................ 25
............................................................................................... 25
............................................................................................ 26
..................................................................................... 27
............................................................................................... 27
Entering BIOS setup program................................................. 29
..................................................................................................29
............................................................................................ 29
Specifications.............................................................................30
Getting help ...............................................................................34
......................................................................................... 34
Contacting Dell..........................................................................35
Locating your Service Tag and Express Service Code........36
4
Features
Feature
1.
2.
3.
Camera-status light
Front camera
Service Tag label
4.
Speaker
5.
USB 3.0 and power-adapter port (USB-C)
Turns on when the front camera or rear camera is in use.
Allows you to capture photos, and record videos.
Provides the Service Tag and Express
Service Code needed when contacting
Dell.
Provide audio output.
Connect a power adapter to provide power to your tablet and charge the battery. Connect peripherals such as storage devices, printers, displays and
5
6
Feature
6.
Power and battery-charge
7.
8.
status light
Micro-SIM card slot microSD card slot
9.
Microphone
10. Volume-control buttons (2)
11. Windows button
12. NFC-sensor area (optional)
13. Rear camera
14. Power button so on. Provides data transfer speeds up to 5 Gbps.
NOTE: You need to use converters
(sold separately) to connect standard USB, HDMI, and
DisplayPort devices.
Indicates the power-state and the battery-charging status of the tablet.
Insert a micro-SIM card to connect to a mobile broadband network.
Insert a microSD card to expand the tablet’s storage capacity. Your tablet supports a microSD card with capacity up to 128 GB.
Provides sound input for audio recording, voice calls, and so on.
Press to increase or decrease the volume.
• Press to open the Windows Start screen.
• Press for quick access to the most recently used app or most recently used screen.
Near Field Communication feature allows you to share files wirelessly with other NFC-compatible devices.
Allows you to capture photos, and record videos.
• Press and hold for 2 seconds to turn on the tablet if it is turned off.
• Press to turn on the tablet if it is in sleep state.
• Press to put the tablet in sleep state if it is turned on.
Feature
15. Headset port Connect a headphone, a microphone, or a headphone and microphone combo (headset).
7
8
Setting up your tablet
WARNING: Before you begin any of the procedures in this section, read the safety information that shipped with your tablet. For additional best practices information, go to www.dell.com/ regulatory_compliance.
Charging the tablet
CAUTION: Charge the battery in an ambient temperature of 0°C to
35°C (32°F to 95°F).
CAUTION: Use only the supplied power adapter to charge your tablet.
Using unauthorized power adapters or cables may severely damage your tablet.
NOTE: The battery may not be fully charged when you unpack your tablet.
1 Connect the power cable into the power adapter.
2 Connect the power adapter to the power-adapter port on the tablet.
3 Connect the power adapter to an electrical outlet and charge the tablet until the battery is fully charged.
NOTE: A fully discharged battery takes about 4 to 5 hours to fully charge.
Power and battery-charge status light behavior
You can check the power and battery-charge status from the batterycharging status light or the battery icon displayed at the bottom of the
Windows desktop:
Behavior
Solid white
Solid amber
Description
Battery is getting charged.
Battery charge is critically low and the tablet is off.
9
Off
NOTE: If you try turning on the tablet when the battery charge is critically low and the battery is insufficiently charged, the Dell logo flashes on the screen, the battery-charging status light illuminates for 2 seconds, and then the tablet turns off.
Battery is not getting charged or battery is fully charged.
Power and battery-charge status light icons
Icon Description
Tablet is connected to a power supply and the battery is fully charged.
Tablet is connected to a power supply and the battery is getting charged.
Tablet is running on the battery power and the battery is discharging.
Tablet is running on the battery power and the battery charge is low.
Tablet is running on the battery power and the battery charge is critically low.
Turning on your tablet
When you turn on the tablet for the first time, you must finish Windows setup to start using your tablet. For more information, see the Quick Start Guide that shipped with your tablet.
1 Press and hold the power button for 2 seconds to turn on your tablet.
The lock screen appears.
10
2 Swipe up from the bottom of the display to switch to the login screen select your account and enter your password to log in to Windows.
NOTE: If the login screen is not enabled, the Start screen appears when you swipe up on the lock screen.
The tablet is ready for use when the Windows Start screen is displayed.
Inserting a micro-SIM card
1 Open the slot cover and locate the micro-SIM card slot.
CAUTION: Ensure that the micro-SIM card is aligned as shown in the image.
2 Insert the micro-SIM card into the card slot until it locks into place.
11
3 Close the slot cover.
Removing the micro-SIM card
CAUTION: Removing the micro-SIM card while it is in use may cause data loss or result in application errors.
1 Open the slot cover.
2 Press the micro-SIM card inward and release it.
The micro-SIM card pops out.
3 Slide the micro-SIM card out of the slot.
12
4 Close the slot cover.
Inserting a microSD card
NOTE: Turn off your tablet before inserting the microSD card.
1 Open the slot cover and locate the microSD card slot.
CAUTION: Ensure that the microSD card is aligned as shown in the image.
2 Insert the microSD card into the card slot until it locks into place.
13
3 Close the slot cover.
Removing the microSD card
CAUTION: Removing the microSD card while it is in use may cause data loss or result in application errors.
1 In the notification area at the bottom-right corner of the Windows desktop, tap (Safely Remove Hardware and Eject Media).
NOTE: If you do not see Safely Remove Hardware and Eject Media , tap Show hidden icons to display all icons in the notification area.
2 Tap Eject SD Memory Card. A message appears confirming that the microSD card can be safely removed.
NOTE: If a warning message appears stating the microSD card cannot be removed, ensure all data transfers involving the microSD card are complete.
3 Open the slot cover.
4 Press the microSD card inward and release it.
The microSD card pops out.
5 Slide the microSD card out of the slot.
14
6 Close the slot cover.
Using headphones
WARNING: Listening to loud audio for an extended period of time can lead to hearing loss.
You can connect a headset, headphones, microphone, or other audio equipment to the headset port of your tablet.
1 Connect headphones to the headset port on the tablet.
15
2 Insert the earphones in your ears and adjust the volume to a comfortable level.
CAUTION: To prevent damaging your headphones when disconnecting it from the tablet, pull the connector and not the cable.
NOTE: When you connect an audio device to the headset port, the integrated speaker on your tablet is muted automatically.
16
Using your tablet
NOTE: For detailed information on using Windows, see
Turning off your tablet
Using the power button on the Start screen
On the top-right corner of the Start screen, tap the power button → Shut down .
Using the charms menu
1 Swipe-in from the right edge of the display to access the charms menu.
2 In the charms menu, tap Settings → Power → Shut down to turn off the tablet.
Using the power button
1 Press and hold the power button for at least 4 seconds.
2 Swipe down the shut-down confirmation screen to turn off the tablet.
Turning off the screen
Using the charms menu
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Power → Sleep to turn off the screen.
NOTE: If your tablet is in a standby state, press the power button or
Windows button to turn on the screen.
Using the power button
Press the power button to turn off the screen.
17
Start screen
The Start screen displays tiles that act as shortcuts to installed apps.
Tiles on your Start screen change and update in real time to show news and sports updates, weather updates, social-networking feeds, and so on.
You can customize the Start screen by pinning your favorite apps as tiles, setting your favorite picture as a wallpaper, and so on.
Wi-Fi
Turning Wi-Fi on or off
1 Swipe in from the right edge of the display to access the charms.
2 Tap Settings → wireless network icon .
3 Swipe the Wi-Fi slider to the right or left to turn Wi-Fi on or off.
Connecting to a network
1 Swipe in from the right edge of the display to access the charms menu.
2 Tap Settings → wireless network icon .
3 Select an available network from the list and tap Connect.
NOTE: If connecting to a secured network, enter the security key when prompted.
18
Mobile broadband setting
Turning mobile broadband on or off
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → Networks.
3 Under Networks, swipe the Mobile broadband slider right or left to turn mobile broadband on or off.
Connecting to a network
1 Swipe in from the right edge of the display to access the charms menu.
2 In the notifications area, tap the network icon .
3 Tap an available network from the list and tap Connect.
Bluetooth
Turning Bluetooth on or off
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → PC and devices → Bluetooth.
3 Swipe the Bluetooth slider to the right or left to turn off or on Bluetooth.
Pairing with Bluetooth-enabled devices
NOTE: Bluetooth connection between your tablet and Apple devices are not supported.
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → PC and devices → Bluetooth.
3 Ensure that Bluetooth is turned on.
4 From the list of devices, tap the device you want to pair with, and tap
Pair.
NOTE: It may take a few seconds for the device to be displayed in the list. If the device is not displayed, ensure that it is in pairing mode and within Bluetooth range.
19
5 If needed, verify that the Bluetooth passcode that appears on the tablet and the Bluetooth-enabled device are the same.
6 Confirm the pairing process on the tablet and device.
NOTE: After a device is successfully paired with the tablet, it automatically connects with the tablet when Bluetooth is enabled on both tablet and device and they are in Bluetooth range.
Screen orientation
For optimal viewing experience, the screen orientation changes automatically to portrait or landscape depending on how you hold the tablet. You can disable automatic screen rotation and lock the screen in portrait or landscape mode.
NOTE: Some apps may not support automatic screen rotation and are designed to work only in one orientation.
Locking/unlocking the screen orientation
1 Change the screen to the desired orientation.
2 Swipe in from the right edge of the display to access the charms.
3 Tap Settings → Screen .
4 Tap to lock the screen orientation, or tap to unlock the screen orientation.
Adjusting the screen brightness
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Screen .
20
3 Move the slider up or down to adjust the screen brightness.
Auto adjust
To enable or disable automatic screen brightness adjustment:
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC Settings → PC and devices→ Power and sleep.
3 Use the Adjust my screen brightness automatically slider to enable or disable automatic-brightness adjustment.
Synchronizing your tablet
When you use your Microsoft account to sign in to Windows 8.1 devices, the settings such as browser history, Windows and app settings, Start screen, and personal files are automatically synchronized.
NOTE: To synchronize, the devices must be connected to the internet. If you are using a local account, switch to a Microsoft account to enable synchronization. Tap Settings → Change PC settings → Accounts →
Connect to a Microsoft account.
To customize the synchronizing settings:
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → OneDrive → Sync settings.
21
Restoring your operating system
You may need to reinstall the operating system if your tablet is not responding, behaving unexpectedly, or has other software-related issues. You can choose to save your personal files while restoring or you can return the operating system in the state you received it from Dell.
Refreshing your tablet
CAUTION: It is recommended that you back up your data before refreshing your tablet.
Refreshing your tablet restores Windows to original factory settings without deleting any of your personal files, apps installed from Windows Store, or personalization settings. Tap Settings → Change PC settings→ Update and recovery→ Recovery.
1 Swipe in from the right edge of the display to access the charms.
2 Under Refresh your PC without affecting your files, tap Get started .
3 Read the warning and tap Next.
NOTE: Apps installed from the Windows Store are automatically reinstalled after the refresh is complete. Apps installed from sources other than the Windows Store are removed and have to be manually installed.
Resetting your tablet
CAUTION: Back up all the required data before you proceed.
Resetting your tablet erases all data from your tablet, including your account configuration, apps, music, pictures, and files, and returns Windows to original factory settings.
1 Swipe-in from the right edge of the display to access the charms menu.
2 Tap Settings → Change PC settings → Update and recovery →
Recovery.
3 Under Remove everything and reinstall Windows, tap Get started.
4 Read the warning and tap Next.
22
Gestures
Gestures
Touch
Tap gently on the display with your fingertip.
Functions
• Select items on the screen including options, entries, images, and icons.
• Start applications.
• Touch buttons on the screen.
• Input text using the on-screen keyboard.
Touch and hold
Touch and hold your finger on the display.
• Display detailed information about an item.
• Open the context menu of an item to perform further actions.
Drag
1 Touch and hold your finger on an item on the screen.
2 Keeping your finger in contact with the display, move your fingertip to the desired location.
3 Take your finger off the display to drop the item in the desired location.
Move items such as images and icons on the screen.
Swipe or slide
• Scroll through the Start screen, web pages, lists, entries, photos, contacts, and so on.
23
Gestures
Move your finger in a vertical or horizontal direction on the display.
Functions
• Close an application (Swipe the application to the bottom of the display).
Zoom in
Touch the display with two fingers and then move the fingers apart.
Enlarge the view of an image or web page.
Zoom out
Touch the display with two fingers and then move the fingers closer.
Reduce the view of an image or web page.
Rotate
Touch the display with two or more fingers and then move the fingers in a clockwise or counter-clockwise arc.
Rotate an object by 90 degrees.
24
Troubleshooting
Battery problem
Problems Possible causes
Battery does not charge The cable connections may be loose.
Possible solutions
1 Check the cable, connectors, and power adapter to ensure proper connectivity.
2 Verify that the wall outlet is functioning by connecting another device.
The tablet's temperature is below 0°C (32°F) or higher than 35°C (95°F).
Charge the battery in an ambient temperature between 0°C to 35°C
(32°F to 95°F).
The battery or power adapter is damaged.
Battery does not charge when the battery charge is at 95% to 99%
The battery is in maintenance mode to prolong battery life.
Contact Dell. See
.
• Let the battery drain until the battery charge drops below
95%.
• Restart the tablet.
See
Battery drains quickly even when the tablet is in standby mode
If the tablet is not in the range of a network it can connect to, the tablet continues to try to locate a base station and drains the battery.
• Temporarily turn off the tablet.
• Move the tablet in range of a network it can connect to or temporarily turn off the wireless connection on your tablet.
• Disable Wi-Fi or mobile broadband
25
when not in range of any wireless networks.
• Enable airplane mode.
Battery charge values are not accurate
Battery is fully charged
(battery charge is at
100%) but the batterycharging status light is on
Battery charge jumps from 90% to 100% when the battery is charging
Move the tablet in range of a network it can connect to or temporarily turn off the wireless connection on your tablet.
• Press and hold the power button for 10 seconds to forcefully turn off the tablet, and force the system to obtain a new reference point for the battery charge value (do not follow the regular Windows shutdown process).
• Perform a full battery charge/ discharge cycle to recalibrate the battery charge value by charging the tablet until the battery is fully charged and run the battery power until the tablet shuts itself down.
Network problem
Problems
No wireless connection
Possible causes
Slow internet connections
Unable to pair with a
Bluetooth device
The signal strength is not strong enough.
Possible solutions
• Check if the wireless
.
• Try to get closer to the wireless access point.
Contact your internet service provider (ISP).
• Ensure Bluetooth is enabled on both the tablet and the device you are trying to pair with.
26
• Ensure they are within Bluetooth range.
Touchscreen problem
Problems
Touchscreen responds slowly or improperly
Possible causes
• The screen is dirty.
• A protective cover may prevent the tablet from recognizing your inputs.
Possible solutions
• Moisten a soft, lint
‑free cloth with either water or a display cleaner, and wipe the surface of the tablet until it is clean. Do not allow water from the cloth to seep down to the tablet ports or buttons.
• Moisten a soft, lint
‑free cloth with either water or a display cleaner, and wipe the surface of the tablet until it is clean. Do not allow water from the cloth to seep down to the tablet ports or buttons.
System problem
Problems Possible causes
Tablet does not turn on The battery is completely discharged.
Possible solutions
• Charge the tablet for at least 4 hours.
• Press and hold the power button for 2 seconds.
Tablet does not turn off Press and hold the power button for 10 seconds to forcefully turn off the tablet.
27
Tablet locks up
Tablet is not responding or behaving unexpectedly
Tablet cannot boot into
Windows
Software or feature is not working as expected
Press and hold the power button for 10 seconds to forcefully turn off the tablet.
• Restart the tablet.
See
• Refresh the tablet.
See
Restoring your operating system .
Contact Dell’s support service. Go to www.dell.com/ contactdell.
Software updates may have been downloaded in the background.
Restart your tablet.
28
Entering BIOS setup program
With keyboard
1 Connect your tablet to the keyboard dock or connect a USB enabled keyboard to your tablet.
2 Press the power button to turn on your tablet.
3 When the Dell logo appears, press F2.
Without keyboard
1 Press the power button to turn on your tablet.
2 Press and hold the Volume Up button when the Dell logo appears on the screen.
3 When the F12 boot selection menu appears, select BIOS Setup using the
Volume Up button.
4 Press the Volume Up button to enter BIOS setup program.
29
Specifications
Dimensions and weight
Height
Width
Depth
Weight (maximum):
WiFi
WWAN
System information
Processor
Operating system
RAM
Storage
216 mm (8.50 in)
130 mm (5.11 in)
9.45 mm (0.37 in)
0.395 kg (0.87 lb)
0.405 kg (0.89 lb)
Intel Cherry Trail-T CPU Z8500
• Windows 8.1
• Windows 10
LPDDR3
• 32 GB eMMC
• 64 GB eMMC
Memory
Type
Speed
Configurations supported
Ports and connectors
Audio microSD card micro-SIM card
LPDDR3
1600 MHz
2 GB and 4GB
One headset port (headphone and microphone combo)
One microSD-card slot
One micro SIM-card slot
30
Ports and connectors
USB
Communications
Wi-Fi
Bluetooth
One USB Type C
Dual-band 802.11b/g/n/ac
Bluetooth 4.1 LE
Display
Type
8" WXGA
TFT LCD (Wide View
Angle Technology)
400 nits Luminance (typical)
Dimensions:
Height (maximum) 184.90 mm (7.28 in)
Width (maximum) 114.90 mm (4.52 in)
Diagonal
Native resolution
Megapixels
Pixels per inch (PPI)
203.20 mm (8 in)
800 x 1280
1.0
189
800:1 Contrast ratio
(minimum)
Response time
(maximum)
Refresh rate
Color depth
30 ms
60 Hz
True 8 bits
8” WUXGA
TFT LCD (Wide View
Angle Technology)
400 nits
184.90 mm (7.28 in)
114.90 mm (4.52 in)
203.20 mm (8 in)
1200 x 1920
2.3
283
800:1
30 ms
60 Hz
True 8 bits
Camera
Webcam type
Camera type
Front-facing camera
FHD fixed focus
Rear-facing camera
5 M auto focus
31
Camera
Sensor type
Resolution of motion video
Resolution of still image
Imaging rate
CMOS sensor technology
Up to 1920 x 1080 (2.1
MP)
Up to 1920 x 1080 (2.1
MP)
Up to 30 frames per second
Power adapter
Input voltage
Input frequency
Input current
Output current
Rated output voltage
Temperature range:
Operating
Storage
100 VAC–240 VAC
50 Hz–60 Hz
0.3 A
2.0 A
5.0 VDC
CMOS sensor technology
Up to 1920 x 1080 (2.1
MP)
Up to 2592 x 1944 (5 MP)
Up to 30 frames per second
0°C to 40°C (32°F to 104°F)
–40°C to 70 °C (–40°F to 158°F)
Environmental requirements
Temperature range:
Operating
Non-operating
Relative humidity (maximum):
Operating
Non-operating
Altitude (maximum, unpressurized):
Operating
0°C to 35 °C (32°F to 95 °F)
-40°C to 65 °C (-40°F to 149 °F)
10% to 90% (non-condensing)
5% to 95% (non-condensing)
-15.20 m to 3048 m (-50 ft to 10,000 ft)
32
Environmental requirements
Storage -15.20 m to 10,668 m (-50 ft to
35,000 ft)
33
Getting help
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Information about Dell products and services
Dell Help & Support app www.dell.com
Help + Tips app
Accessing help
Online help for operating system
In Windows search, type Help and
Support, and tap Enter.
www.dell.com/support/windows www.dell.com/support/linux www.dell.com/support Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on
Learn about your operating system, setting up and using your tablet, data backup, diagnostics, and so on.
See Me and My Dell at www.dell.com/support/manuals.
34
Contacting Dell
To contact Dell for sales, technical assistance, or customer service issues:
1 Go to www.dell.com/contactdell.
2 Verify your country or region in the Choose a Country/Region dropdown list at the bottom of the page.
3 Select the appropriate service or support link based on your requirement or choose the method of contacting Dell that is convenient for you.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
35
36
Locating your Service Tag and
Express Service Code
You must provide the Service Tag and Express Service Code of your tablet when contacting Dell for customer service or technical assistance.
NOTE: The telephone systems prompts you to enter the Express Service
Code that helps in routing your call efficiently.
The Service Tag and Express Service Code for your tablet are located on a label at the bottom of the tablet.
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Table of contents
- 3 Venue 8 Pro User’s Guide
- 5 Features
- 8 Setting up your tablet
- 8 Charging the tablet
- 9 Power and battery-charge status light behavior
- 10 Power and battery-charge status light icons
- 10 Turning on your tablet
- 11 Inserting a micro-SIM card
- 12 Removing the micro-SIM card
- 13 Inserting a microSD card
- 14 Removing the microSD card
- 15 Using headphones
- 17 Using your tablet
- 17 Turning off your tablet
- 17 Using the power button on the Start screen
- 17 Using the charms menu
- 17 Using the power button
- 17 Turning off the screen
- 17 Using the charms menu
- 17 Using the power button
- 18 Start screen
- 18 Wi-Fi
- 18 Turning Wi-Fi on or off
- 18 Connecting to a network
- 19 Mobile broadband setting
- 19 Turning mobile broadband on or off
- 19 Connecting to a network
- 19 Bluetooth
- 19 Turning Bluetooth on or off
- 19 Pairing with Bluetooth-enabled devices
- 20 Screen orientation
- 20 Locking/unlocking the screen orientation
- 20 Adjusting the screen brightness
- 21 Auto adjust
- 21 Synchronizing your tablet
- 22 Restoring your operating system
- 22 Refreshing your tablet
- 22 Resetting your tablet
- 23 Gestures
- 25 Troubleshooting
- 25 Battery problem
- 26 Network problem
- 27 Touchscreen problem
- 27 System problem
- 29 Entering BIOS setup program
- 29 With keyboard
- 29 Without keyboard
- 30 Specifications
- 34 Getting help
- 34 Self-help resources
- 35 Contacting Dell
- 36 Locating your Service Tag and Express Service Code