Plantronics Hub™ v3.6 for Windows

Quick Start Guide

Release Version

: v3.6

Date

: July 14, 2015

Plantronics, Inc.

345 Encinal Street

Santa Cruz, California 95060 http://www.plantronics.com/us/product/plantronics-hub-desktop

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Plantronics Hub v3.6 for Windows resides on your computer system and allows you to customize your experience with and get visible status of your Plantronics audio device on your desktop. Plantronics Hub provides users with an easy way to change device and software settings and install software and firmware updates.

Plantronics Hub for Windows/Mac v3.6 enables users to customize their ringtone and ring location, configure presence updates, and more. The software enhances the user experience by providing valuable information about the state of your Plantronics audio device, such as mute and battery status, easily visible at the bottom of the desktop.

Plantronics Hub can also be used as part of an enterprise-wide deployment with Plantronics Manager Pro or Plantronics Manager.

Learn more at www.plantronics.com/enterprisesw.

This document describes using Plantronics Hub™ to personalize and enhance your experience with your Plantronics headset. When Plantronics Hub is running, the display will show your primary headset.

The following sections of this document will help you to learn more about

Plantronics Hub:

- 3 l

Getting Started with Plantronics Hub™

describes how to get Plantronics Hub working on your system. l

Using Plantronics Hub with your Headset describes some common tasks you

would do with Plantronics Hub.

Getting Started with Plantronics Hub

This section describes the basics of installing, starting and using Plantronics

Hub. It contains the following subsections: l

Installing Plantronics Hub

l

Starting Plantronics Hub

l

Your First Look

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Plantronics Hub on the System Tray

Installing Plantronics Hub

If you are working for an organization and your IT Department has decided to use Plantronics Hub to manage the devices in your organization, someone in your IT department, who we refer to as your IT Administrator, will download and deploy Plantronics Hub onto your computer system. You only need to start

Plantronics Hub.

If you purchased your Plantronics headset for personal use, you can install

Plantronics Hub from the download page at www.plantronics.com/product/plantronics-hub-desktop. From this page,

a. Click the "Download" link for your operating system (Windows or Mac).

b. Save the file locally.

c. Run the Plantronics Hub installer.

d. Accept the license agreement and click Install.

Starting Plantronics Hub

Open Plantronics Hub from the Start menu. To do this, follow these steps:

1. Click on the Start menu (

.) The Start menu will contain software on your computer, this is an example of a Start menu:

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2. Select from the Start menu.

The items above the line on the Start menu are pinned to the Start menu.

The items below the Start menu are recently installed programs.

You can click and drag the Plantronics Hub icon into the upper section to make it more easily accessible if you would like.

Your First Look

When you first open Plantronics Hub, you will see one of two screens: l

If no Plantronics headset is connected to the computer, you will see the introductory screen asking you to connect your device. If you see this screen, use your device's USB connector to connect the device to your computer.

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If one or more devices are connected, the screen displays the "About" page with information about the primary device. The sections "About" and "Settings" will display information relevant to the selected device. The "Updates" section includes software and firmware updates available for any Plantronics device connected to your system. If more than one device is connected to your system, you can select other devices from the device drop-down in the upper left

corner.

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The next section on this page discusses using the system tray to easily access

Plantronics Hub and its features.

For more information about using Plantronics Hub, you can skip to Using

Plantronics Hub with your Headset

.

Plantronics Hub on the System Tray

Plantronics Hub automatically starts up with your computer and runs in the background to provide call control functions on your headset.

You can use the icon in the system tray to easily access Plantronics Hub. The system tray is located in the Windows taskbar, near the clock and volume control icons. If you don't see one of these icons near the clock in your system tray,

click here to get information about displaying this icon.

1. Click or right-click the Plantronics Hub icon in your System Tray. Depending on the type of headset you are using and the state of that headset, you will see one of these icons:

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a. The headset icon is white: for non-battery-powered devices.

b. The headset is white with a green battery indicator: for batterypowered devices.

c. The headset icon can be any of the options described in Primary Device

Icons in the System Tray .

2. You will see the name of your primary device with its remaining battery life, if applicable, displayed at the top of the menu. Depending on the type of headset you have and the state of that headset, the screen may look something like this:

3. Use this menu for any of the following tasks: l

Determine how much battery power is remaining on your primary device headset.

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Click the device to open the Plantronics Hub interface. l

Select Mute (or Unmute if the device is muted) to toggle mute off or on for the device.

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When the headset is muted, the headset icon is red: . l

When the headset is not muted, the headset icon is white: .

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For other headset icon meanings, read Primary Device Icons in the

System Tray

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Select "Quit Plantronics Hub" to close the Plantronics Hub process.

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Viewing the Plantronics Hub icon in your System Tray

If you don't see the Plantronics Hub icon in your system tray, you can add it by following these steps:

a. Click the up arrow to the left of the system tray.

b. Select Customize.

c. For Plantronics Software: Plantronics Hub, select "Show icon and notifications."

d. The Plantronics Hub icon will display in the system tray.

Primary Device Icons in the System Tray

The primary device icon in the system tray provides information about the type of headset you are using and the state of that headset. Depending on the type

- 9 of headset you are using and the state of that headset, you will see one of these icons, which are described in the table below:

These icons describe the type of the primary headset and the status of the primary headset (match the numbers in the list to the numbers in the image above.)

1. Reports that a USB or AC-charging headset is being charged and there is no active call.

2. Reports that a wired headset (without a battery) is connected and not muted.

3. Reports that no headset is detected, probably because the device is disconnected. Plug in a headset to use Plantronics Hub.

4. Displays the battery level when a headset is not charging, is fully charged, or is in an active call and is not muted.

0. Less than 25%, or "Low"

1. 25-49%

2. 50-74%, or "Medium"

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3. 74-99%

4. 100%, or "High"

5. Reports that the headset is muted during an active call, even if charging

Using Plantronics Hub with your Headset

You can use Plantronics Hub to personalize how your device works and how it interacts with your computer system so that you can enhance your experience with your Plantronics headset.

The following sections describe some tasks that we think you may want to do with Plantronics Hub.

Change your primary device

If you have more than one Plantronics device connected to your computer, you can specify which of these devices should be designated as the primary device.

In Plantronics Hub, the primary device is the designated device for Call Control, which enables you to answer/end, hold/resume, and mute/unmute a call directly from your headset, when your headset has these capabilities.

You can view and select any of the devices that you have plugged into your computer by expanding the device selector in the upper left hand corner.

To change your primary device,

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1. Click "Change" on the "Primary Device" row.

2. Select your desired primary device from the list of available, connected device and then click the "Make Primary" button.

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Troubleshooting: Audio not routing to expected device

If calls or audio are not routing to the device you expect them to route, see if any of these notes about device routing precedence apply to you: l

Selecting a primary device does not affect where softphone calls are routed or where audio will stream. The primary device designation is only relevant to call control. l

Most softphones have their own audio device settings. If softphone calls are not being routed to your primary device, change the audio device settings for your softphone.

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To stream audio to your primary device, set it up as the default device. To do this, open the Control Panel, select Sound, select the Playback tab, select the device from the list of connected devices, and click "Set Default."

Customize device and software settings

You can customize the behavior of your headset and how it interacts with your softphone or media player using the Settings tab of Plantronics Hub. The number of visible settings in a section depends on the connected device. For

- 14 example, if you are using a corded headset, "Wireless"settings are not relevant and thus are not visible.

To view the available settings for a device, select the Settings tab.

There are six different categories of settings for you to explore and use to customize your user experience. Select a category to view the settings available for the selected device. If no settings display when selected, that category of settings are not applicable to your selected device. l

"General" settings let you configure some headset and software behaviors that do not fit in the other categories.

l

"Ringtones & Volume" settings let you select different ringtones based on the source (desk phone, mobile phone, or PC softphone). Some devices also allow you to select the ringtone volume, or even disable the ringtone altogether. l

"Softphones" or "Softphones & Media Players" settings let you set a target softphone and determine the action a media player will take when a call is received or ended. The target softphone is used for initiating outgoing calls with dial tone or dialpad for supported devices and softphones.

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"Sensors & Presence" settings allow you to define actions that will be taken based on putting the headset on or taking it off. Some of these action modify

- 15 your presence state in Lync and/or Skype. are used by devices that contain smart sensors. Smart sensors detect whether or not you are wearing the headset. Sensors are located in the headset body and speaker housing.

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"Wireless" settings let you set the bandwidth, range, and wireless connections for your wireless headset.

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"Advanced" settings are used apply additional audio level limiting algorithms beyond the basic safety limits provided by all Plantronics headsets. These settings can be implemented to further reduce sudden loud sounds, or the audio level to your ear, based on the amount of time you spend on the phone each day.

Each of the settings has a brief description of the functionality of that setting. For more information on these settings, read the Plantronics Hub User Guide ( Windows / Mac .)

Check battery level

For devices with batteries, you can view the battery level status from the

"About" page of Plantronics Hub. "Battery Level" displays either the percentage of battery power remaining or the amount of talk time remaining for the device.

Here is an example using the Plantronics Savi W730 device:

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Another way to check the battery status of your device is to hover over the headset icon ( ) in the system tray, or you can click or right-click the headset icon.

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When you hover over the icon, you will see the name of the primary device and the battery level for that device when the primary device is wireless.

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When you click this icon, you will see the name of the primary device and, below that, the battery status. Depending on the device, this might indicate the number of hours of talk time remaining, or it may indicate the percentage of charge remaining in the battery.

Mute or unmute your headset

Most devices have a built-in option to mute or unmute your headset, usually by pressing a button on the headset. Refer to your device's owner's manual for more information on your device.

You can toggle mute on and off for your headset using Plantronics Hub, too. To mute your device from Plantronics Hub,

1. Click the headset icon ( ) in the system tray and click "Mute" to mute your device.

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When the device is muted, the headset icon in the system tray displays in red and looks like this: .

2. Click the "muted" headset icon in the system tray and click "Unmute" to unmute your device and continue your conversation.

Manage smart sensor options

Smart Sensors detect whether or not you are the wearing the headset. Sensors are located in the headset body and speaker housing. The Voyager series of

- 18 headsets and some of the Blackwire headsets, among others, contain smart sensors.

Smart Sensors enable you to: l

Answer a call simply by putting on your headset. l

Pause streaming media by removing the headset, and resume your media by putting your headset back on.

l

Transfer call audio back and forth between the phone and headset. To do so, if you are not wearing your headset and you receive a call on your mobile phone, the audio routes to the phone. Put on the headset to transfer the audio to the headset. If you are already wearing your headset and there is an incoming call, the audio will be routed to the headset. Take off the headset to transfer the audio to the phone.

The "Sensors & Presence" page of the "Settings" menu gives you more options for interoperability with your soft phone. Some of the settings only work when your soft phone is Microsoft Lync or Skype. Use the settings on this page to have the presence or availability status in your soft phone updated to reflect whether or not you are currently on a call, and what you want the presence status to display when your headset is on or off of your ear.

Here is a look at some of the options from "Settings: Sensors & Presence."

View more information about device and software settings in the Plantronics

Hub for Windows/Mac v3.6 User Guide .

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Update firmware and software

From time to time, updates will be available for the firmware in your headset, for

Plantronics Hub software, and for Plantronics Hub plug-ins. When an update is available, there will be a number in the Updates tab. Click the Updates tab to see the available updates. When there is an update, it will display in a list on that page, similar to that shown in the image below. Click "Update" for each update that you want to install. We recommend installing all updates to keep your device and software functioning at its best.

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Bluetooth devices are not updated in this manner. Click on the "View Details" link beside a Bluetooth device for instructions on how to update its firmware.