Juniper BT11 Guide

Juniper BT11 Access Point Deployment
Guide
Published
2023-11-09
ii
Juniper Networks, Inc.
1133 Innovation Way
Sunnyvale, California 94089
USA
408-745-2000
www.juniper.net
Juniper Networks, the Juniper Networks logo, Juniper, and Junos are registered trademarks of Juniper Networks, Inc.
in the United States and other countries. All other trademarks, service marks, registered marks, or registered service
marks are the property of their respective owners.
Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right
to change, modify, transfer, or otherwise revise this publication without notice.
Juniper BT11 Access Point Deployment Guide
Copyright © 2023 Juniper Networks, Inc. All rights reserved.
The information in this document is current as of the date on the title page.
YEAR 2000 NOTICE
Juniper Networks hardware and software products are Year 2000 compliant. Junos OS has no known time-related
limitations through the year 2038. However, the NTP application is known to have some difficulty in the year 2036.
END USER LICENSE AGREEMENT
The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use
with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License
Agreement ("EULA") posted at https://support.juniper.net/support/eula/. By downloading, installing or using such
software, you agree to the terms and conditions of that EULA.
iii
Table of Contents
About This Guide | v
1
Overview
BT11 Access Point Overview | 2
BT11 Components | 4
2
Requirements and Specifications
BT11 Specifications | 7
BT11 Power Requirements | 7
3
Installation
Mount the BT11 Access Point | 10
Supported Mounting Brackets for BT11 | 10
Universal Mounting Bracket (APBR-U) for Juniper Access Points | 11
Mount an Access Point on a Single-Gang or 3.5-Inch or 4-Inch Round Junction Box | 13
Mount an Access Point on a Double-Gang Junction Box | 15
Mount an Access Point on an EU Junction Box | 16
Mount an Access Point on a US 4-Inch Square Junction Box | 18
Mount an Access Point on a 9/16-Inch or 15/16-Inch T-Bar | 19
Mount an Access Point on a Recessed 15/16-Inch T-Bar | 20
Mount an Access Point on a Recessed 9/16-Inch T-Bar or Channel Rail | 22
Mount an Access Point on a 1.5-Inch T-Bar | 24
Mount an AP21 or a BT11 on a 5/8-Inch Threaded Rod | 25
Mount an AP21 or BT11 on a 16-mm Threaded Rod | 27
Connect a BT11 to the Network and Power It On | 29
4
Troubleshoot
iv
Contact Customer Support | 32
v
About This Guide
Use this guide to install, manage, and troubleshoot the Juniper® BT11 High-Performance Access Point.
After completing the installation procedures covered in this guide, refer to the Juniper Mist™ Wi-Fi
Assurance documentation for information about further configuration.
1
CHAPTER
Overview
BT11 Access Point Overview | 2
BT11 Components | 4
2
BT11 Access Point Overview
IN THIS SECTION
BT11 Access Point Models | 3
Benefits of BT11 Access Points | 3
The Juniper® BT11 Access Point is a Bluetooth Low Energy (BLE) indoor access point (AP) that
leverages virtual Bluetooth LE (vBLE) and Mist AI to provide location-based services such as wayfinding,
asset visibility, and user engagement.
The BT11 has a dynamic vBLE antenna array that the Juniper Mist cloud controls. The BT11 leverages
the Mist AI to provide highly accurate location-based services using virtual beacons. Virtual beacons
eliminate the need for physical beacons, resulting in time and cost savings.
The BT11 does not have Wi-Fi radios. You can use a BT11 for full BLE coverage in areas where you
don’t need an AP for Wi-Fi coverage.
We offer mobile software development kits (SDKs) for Android and iOS platforms to help mobile devices
integrate seamlessly with the BT11 AP. The SDK contains three types of APIs—vBLE beacon, indoor
location, and zone analytics.
3
Figure 1: Front and Rear View of BT11
BT11 Access Point Models
The BT11 is available in two models:
• BT11-US (United States only)
• BT11-WW (Outside of the United States)
NOTE: Juniper products are manufactured in accordance with electrical and environmental
regulations specific to certain regions and countries. Customers are responsible for ensuring that
any regional or country-specific SKUs are used only in the specified authorized area. Failure to do
so may void the warranty of Juniper products.
Benefits of BT11 Access Points
• Simple and quick deployment—You can deploy the AP with minimal manual intervention. The AP
automatically connects to the Juniper Mist cloud after powering on, downloads its configuration, and
connects to the appropriate network. Automatic firmware upgrades ensure that the AP runs the
latest firmware version.
4
• Location precision and accuracy—The directional vBLE antenna array provides precise locations and
accurate location services.
• Cost-effective beacon deployment—With the vBLE technology, you can quickly deploy and move
virtual beacons, eliminating the need for physical beacons. This reduces the cost of deployment and
scaling.
• Real-time visibility—The AP provides a real-time view of the radio frequency environment from the
mobile users' perspective.
BT11 Components
Figure 2 on page 4 shows the components on the BT11 access point (AP).
Figure 2: BT11 Components
Table 1: BT11 Components
Component
Description
Reset
A pinhole reset button that you can use to reset the AP
configuration to the factory default.
Eth1+PoE Out
10/100/1000BASE-T RJ-45 port that can provide 48V PoE output
5
Table 1: BT11 Components (Continued)
Component
Description
Eth0+PoE In
10/100/1000BASE-T RJ-45 port that supports an
802.3at PoE-powered device
Kensington lock slot on the side of the AP
Slot for a Kensington-style lock that you can use to
secure the AP.
Status LED
A multicolor status LED to indicate the status of the
AP and to help troubleshoot issues. See Troubleshoot a
Juniper Access Point.
2
CHAPTER
Requirements and Specifications
BT11 Specifications | 7
BT11 Power Requirements | 7
7
BT11 Specifications
Table 2 on page 7 lists the specifications for the BT11 access point (AP).
Table 2: Specifications for BT11
Parameter
Description
Physical Specifications
Dimensions
7.99 in. (203 mm) x 7.99 in. (203 mm) x 1.57 in. (40 mm)
Weight
1.4 lb (0.636 kg)
Environmental Specifications
Operating temperature
32 °F (0 °C) through 104 °F (40 °C)
Operating humidity
10% through 90% maximum relative humidity, non-condensing
Operating altitude
Up to 10,000 ft (3,048 m)
Other Specifications
Power options
802.3at (PoE+) or 802.3af (PoE)
Radio frequency (RF)
2.4-GHz virtual Bluetooth Low Energy (vBLE) with a dynamic antenna array
BT11 Power Requirements
The BT11 requires 802.3af (PoE) power. To provide full functionality, the BT11 requests 5.5 W. You can
use any of the following options to power on the AP:
• Power over Ethernet (PoE) from an Ethernet switch
We recommend that you use an Ethernet cable with a maximum length of 100 m to connect the
access point (AP) to the switch port.
8
If you use an Ethernet cable that is longer than 100 m by placing an Ethernet PoE extender in the
path, the AP might power up, but the Ethernet link does not transmit data across such a long cable.
You might see the status LED blink yellow twice. This LED behavior indicates that the AP is unable to
receive data from the switch.
• PoE injector
3
CHAPTER
Installation
Mount the BT11 Access Point | 10
Connect a BT11 to the Network and Power It On | 29
10
Mount the BT11 Access Point
IN THIS SECTION
Supported Mounting Brackets for BT11 | 10
Universal Mounting Bracket (APBR-U) for Juniper Access Points | 11
Mount an Access Point on a Single-Gang or 3.5-Inch or 4-Inch Round Junction Box | 13
Mount an Access Point on a Double-Gang Junction Box | 15
Mount an Access Point on an EU Junction Box | 16
Mount an Access Point on a US 4-Inch Square Junction Box | 18
Mount an Access Point on a 9/16-Inch or 15/16-Inch T-Bar | 19
Mount an Access Point on a Recessed 15/16-Inch T-Bar | 20
Mount an Access Point on a Recessed 9/16-Inch T-Bar or Channel Rail | 22
Mount an Access Point on a 1.5-Inch T-Bar | 24
Mount an AP21 or a BT11 on a 5/8-Inch Threaded Rod | 25
Mount an AP21 or BT11 on a 16-mm Threaded Rod | 27
This topic provides the various mounting options for the BT11. You can mount the access point (AP) on
a wall, ceiling or junction box. The AP ships with a universal mounting bracket that you can use for all
mounting options. To mount the AP on a ceiling, you'll need to order an additional adapter based on the
type of ceiling.
NOTE: We recommend that you claim your AP before you mount it. The claim code is located on
the rear of the AP and it may be difficult to access the claim code after you mount the AP. For
information about claiming an AP, see Claim a Juniper Access Point.
See Access Point Placement for Location Services for guidelines on AP placement for location services.
Supported Mounting Brackets for BT11
Table 3 on page 11 lists the brackets available for the BT11.
11
Table 3: Mounting Brackets for BT11
Part Number
Description
Mounting Brackets
APBR-U
Universal bracket for t-bar and drywall mounting
APBR-T58
Bracket for mounting the AP on a 5/8-in. threaded rod
APBR-M16
Bracket for mounting the AP on a 16 mm threaded rod
APBR-SW1
Bracket for mounting the AP on a drywall ceiling
Bracket Adapters
APBR-ADP-CR9
Bracket adapter for mounting the AP on a recessed
9/16-in. t-bar or channel rail
APBR-ADP-RT15
Bracket adapter for mounting the AP on a recessed
15/16-in. t-bar
APBR-ADP-WS15
Bracket adapter for mounting the AP on a recessed
1.5-in. t-bar
NOTE: Juniper APs ship with the universal bracket APBR-U. If you need other brackets, you must
order them separately.
Universal Mounting Bracket (APBR-U) for Juniper Access Points
You use the universal mounting bracket APBR-U for all types of mounting options—for example, on a
wall, a ceiling, or a junction box. Figure 3 on page 12 shows the APBR-U. You'll need to use the
numbered holes to insert screws when mounting the AP on a junction box. The numbered holes that
you use vary based on the type of junction box.
12
Figure 3: Universal Mounting Bracket (APBR-U) for Juniper Access Points
If you're mounting the AP on a wall, use screws with the following specifications:
• Diameter of the screw head: ¼ in. (6.3 mm)
• Length: At least 2 in. (50.8 mm)
The following table lists the bracket holes that you need to use for specific mounting options.
Hole Number
Mounting Option
1
• US single-gang junction box
• 3.5 in. round junction box
• 4 in. round junction box
13
(Continued)
Hole Number
Mounting Option
2
• US double-gang junction box
• Wall
• Ceiling
3
• US 4-in. square junction box
4
• EU junction box
Video:
Mount an Access Point on a Single-Gang or 3.5-Inch or 4-Inch Round
Junction Box
You can mount an access point (AP) on a US single-gang or a 3.5-in. or 4-in. round junction box by using
the universal mounting bracket (APBR-U) that we ship along with the AP. To mount an AP on a singlegang junction box:
1. Attach the mounting bracket to the single-gang junction box by using two screws. Ensure that you
insert the screws in the holes marked 1 as shown in Figure 4 on page 14.
14
Figure 4: Attach the APBR-U Mounting Bracket to the Single-Gang Junction Box
2. Extend the Ethernet cable through the bracket.
3. Position the AP such that the shoulder screws on the AP engage with the keyholes of the mounting
bracket. Slide and lock the AP in place.
Figure 5: Mount the AP on the Single-Gang Junction Box
15
Video:
Video:
Mount an Access Point on a Double-Gang Junction Box
You can mount an access point (AP) on a double-gang junction box by using the universal mounting
bracket (APBR-U) that we ship along with the AP. To mount an AP on a double-gang junction box:
1. Attach the mounting bracket to the double-gang junction box by using four screws. Ensure that you
insert the screws in the holes marked 2 as shown in Figure 6 on page 15.
Figure 6: Attach the APBR-U Mounting Bracket to the Double-Gang Junction Box
2. Extend the Ethernet cable through the bracket.
3. Position the AP such that the shoulder screws on the AP engage with the keyholes of the mounting
bracket. Slide and lock the AP in place.
16
Figure 7: Mount the AP on the Double-Gang Junction Box
Video:
Mount an Access Point on an EU Junction Box
You can mount an access point (AP) on an EU junction box by using the universal mounting bracket
(APBR-U) that ships with the AP. To mount an AP on an EU junction box:
1. Attach the mounting bracket to the EU junction box by using two screws. Ensure that you insert the
screws in the holes marked 4 as shown in Figure 8 on page 17.
17
Figure 8: Attach the APBR-U Mounting Bracket to an EU Junction Box
2. Extend the Ethernet cable through the bracket.
3. Position the AP such that the shoulder screws on the AP engage with the keyholes of the mounting
bracket. Slide and lock the AP in place.
Figure 9: Mount an Access Point on an EU Junction Box
18
Mount an Access Point on a US 4-Inch Square Junction Box
To mount an access point (AP) on a US 4-in. square junction box:
1. Attach the mounting bracket to the 4-in. square junction box by using two screws. Ensure that you
insert the screws in the holes marked 3 as shown in Figure 10 on page 18.
Figure 10: Attach the Mounting Bracket (APBR-U) to a US 4-Inch Square Junction Box
2. Extend the Ethernet cable through the bracket.
3. Position the AP such that the shoulder screws on the AP engage with the keyholes of the mounting
bracket. Slide and lock the AP in place.
19
Figure 11: Mount the AP on a US 4-Inch Square Junction Box
Video:
Mount an Access Point on a 9/16-Inch or 15/16-Inch T-Bar
To mount an access point (AP) on a 9/16-in. or 15/16-in. ceiling T-bar:
1. Attach the universal mounting bracket (APBR-U) to the T-bar.
Figure 12: Attach the Mounting Bracket (APBR-U) to a 9/16-in. or 15/16-in. T-Bar
2. Rotate the bracket until you hear a distinct click, which indicates that the bracket is locked in place.
20
Figure 13: Lock the Mounting Bracket (APBR-U) to a 9/16-in. or 15/16-in. T-Bar
3. Position the AP such that the keyholes of the mounting bracket engage with the shoulder screws on
the AP. Slide and lock the AP in place.
Figure 14: Attach the AP to a 9/16-in. or 15/16-in. T-Bar
Video:
Mount an Access Point on a Recessed 15/16-Inch T-Bar
You'll need to use an adapter (ADPR-ADP-RT15) along with the mounting bracket (APBR-U) to mount
an access point (AP) on a recessed 15/16-in. ceiling T-bar. You need to order the ADPR-ADP-RT15
adapter separately.
1. Attach the ADPR-ADP-RT15 adapter to the T-bar.
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Figure 15: Attach the ADPR-ADP-RT15 Adapter to the T-Bar
2. Attach the universal mounting bracket (APBR-U) to the adapter. Rotate the bracket until you hear a
distinct click, which indicates that the bracket is locked in place.
Figure 16: Attach the Mounting Bracket (APBR-U) to the ADPR-ADP-RT15 Adapter
3. Position the AP such that the keyholes of the mounting bracket engage with the shoulder screws on
the AP. Slide and lock the AP in place.
22
Figure 17: Attach the AP to a Recessed 15/16-Inch T-Bar
Mount an Access Point on a Recessed 9/16-Inch T-Bar or Channel Rail
To mount an access point (AP) on a recessed 9/16-in. ceiling T-bar, you'll need to use the ADPR-ADPCR9 adapter along with the mounting bracket (APBR-U).
1. Attach the ADPR-ADP-CR9 adapter to the T-bar or channel rail.
Figure 18: Attach the ADPR-ADP-CR9 Adapter to a Recessed 9/16-Inch T-Bar
23
Figure 19: Attach the ADPR-ADP-CR9 Adapter to a Recessed 9/16-Inch Channel Rail
2. Attach the universal mounting bracket (APBR-U) to the adapter. Rotate the bracket until you hear a
distinct click, which indicates that the bracket is locked in place.
Figure 20: Attach the APBR-U Mounting Bracket to the ADPR-ADP-CR9 Adapter
3. Position the AP such that the keyholes of the mounting bracket engage with the shoulder screws on
the AP. Slide and lock the AP in place.
24
Figure 21: Attach the AP to a Recessed 9/16-in. T-Bar or Channel Rail
Video:
Mount an Access Point on a 1.5-Inch T-Bar
To mount an access point (AP) on a 1.5-in. ceiling T-bar, you'll need the ADPR-ADP-WS15 adapter. You
need to order the adapter separately.
1. Attach the ADPR-ADP-WS15 adapter to the T-bar.
Figure 22: Attach the ADPR-ADP-WS15 Adapter to a 1.5-Inch T-Bar
2. Attach the universal mounting bracket (APBR-U) to the adapter. Rotate the bracket until you hear a
distinct click, which indicates that the bracket is locked in place.
25
Figure 23: Attach the APBR-U Mounting Bracket to the ADPR-ADP-WS15 Adapter
3. Position the AP such that the keyholes of the mounting bracket engage with the shoulder screws on
the AP. Slide and lock the AP in place.
Figure 24: Attach the AP to a 1.5-Inch T-Bar
Mount an AP21 or a BT11 on a 5/8-Inch Threaded Rod
To mount an AP21 or a BT11 on a 5/8-in. threaded rod, you'll need to use the APBR-T58 bracket. that
you'll need to order separately.
1. Attach the APBR-T58 bracket to the threaded rod by using the lock washer and nut provided.
26
Figure 25: Attach the APBR-T58 Bracket to a 5/8-in. Threaded Rod
2. Attach the APBR-SW1 bracket adapter to the APBR-T58 mounting bracket using two screws
(provided with the AP).
Figure 26: Attach the APBR-SW1 Bracket Adapter to the APBR-T58 Mounting Bracket
3. Position the AP such that the shoulder screws on the AP engage with the keyholes of the mounting
bracket. Slide and lock the AP in place.
27
Figure 27: Mount the AP on a 5/8-in. Threaded Rod
Video:
Mount an AP21 or BT11 on a 16-mm Threaded Rod
To mount an access point (AP) on a 16-mm threaded rod, you'll need the APBR-M16 bracket.
1. Attach the APBR-M16 bracket to the threaded rod by using the lock washer and nut provided.
28
Figure 28: Attach the APBR-T58 Bracket to a 16-mm Threaded Rod
2. Attach the APBR-SW1 bracket adapter to the APBR-M16 mounting bracket using two screws
(provided with the AP).
Figure 29: Attach the APBR-SW1 Bracket Adapter to the APBR-M16 Mounting Bracket
3. Position the AP such that the shoulder screws on the AP engage with the keyholes of the mounting
bracket. Slide and lock the AP in place.
29
Figure 30: Mount the AP21 or BT11 on a 16-mm Threaded Rod
Connect a BT11 to the Network and Power It On
When you power on an AP and connect it to the network, the AP is automatically onboarded to the
Juniper Mist cloud. The AP onboarding process involves the following steps:
• When you power on an AP, the AP obtains an IP address from the DHCP server on the untagged
VLAN.
• The AP performs a Domain Name System (DNS) lookup to resolve the Juniper Mist cloud URL. See
Firewall Configuration for the specific cloud URLs.
• The AP establishes a HTTPS session with the Juniper Mist cloud for management.
• The Mist cloud then provisions the AP by pushing the required configuration after the AP is assigned
to a site.
To ensure that your AP has access to the Juniper Mist cloud, ensure that the required ports on your
Internet firewall are open. See Firewall Configuration.
To connect the AP to the network:
30
1. Connect an Ethernet cable from a switch to the Eth0+PoE port on the AP.
The BT11 requires at least 802.3af (PoE) power. To provide full functionality, it needs 5.5 W.
If the switch or router that you connect to the AP does not support PoE, use an 802.3at or 802.3bt
power injector.
• Connect an Ethernet cable from the switch to the data in port on the power injector.
• Connect an Ethernet cable from the data out port on the power injector to the Eth0+PoE port on
the AP.
2. Wait for a few minutes for the AP to boot completely.
When the AP connects to the Juniper Mist portal, the LED on the AP turns green, which indicates
that the AP is connected and onboarded to the Juniper Mist cloud.
After you've onboarded the AP, you can configure the AP according to your network and
requirements. See the Juniper Mist Wireless Configuration Guide and Location Services Guide to
configure your AP.
A few things to keep in mind about your AP:
• When an AP boots for the first time, it sends a Dynamic Host Configuration Protocol (DHCP)
request on the trunk port or native VLAN. You can reconfigure the AP to assign it to a different
VLAN after you've onboarded the AP (that is, the AP state shows as Connected in the Juniper
Mist portal. Ensure that you reassign the AP to a valid VLAN because, on rebooting, the AP sends
DHCP requests only on that VLAN. If you connect the AP to a port on which the VLAN doesn't
exist, Mist displays a No IP address found error.
• We recommend that you avoid using a static IP address on an AP. The AP uses the configured
static information whenever it reboots, and you cannot reconfigure the AP until it connects to the
network. If you need to correct the IP address, you'll need to reset the AP to the factory-default
configuration.
If you must use a static IP address, we recommend that you use a DHCP IP address during the
initial setup. Before assigning a static IP address, ensure that:
• You've reserved the static IP address for the AP.
• The switch port can reach the static IP address.
4
CHAPTER
Troubleshoot
Contact Customer Support | 32
32
Contact Customer Support
If your access point (AP) is not working correctly, see Troubleshoot a Juniper Access Point to
troubleshoot the issue. If you are unable to resolve the issue, you can create a support ticket on the
Juniper Mist portal. The Juniper Mist Support team will contact you to help resolve your problem. If
needed, you can request a Return Material Authorization (RMA).
Before you begin, ensure that you have the following information:
• The MAC address of the faulty AP
• The exact LED blink pattern seen on the AP (or a short video of the blinking pattern)
• The system logs from the AP
To create a support ticket:
1. Click the ? (question mark) icon in the top-right corner of the Juniper Mist portal.
2. Select Support Tickets from the drop-down menu.
3. Click Create a Ticket in the top-right corner of the Support Tickets page.
33
4. Select the appropriate ticket type depending on the severity of your problem.
NOTE: Selecting Questions/Other will open a search box and redirect you to available
documentation and resources related to your issue. If you cannot resolve your issue by using
the suggested resources, click I still need to create a ticket.
5. Enter a ticket summary, and select the sites, devices, or clients that are impacted.
If you are requesting an RMA, select the impacted device.
34
6. Enter a description to explain the issue in detail.
Provide the following information:
• The MAC address of the device
• The exact LED blink pattern seen on the device
• The system logs from the device
NOTE: To share device logs:
a. Navigate to the Access Points page in the Juniper Mist portal. Click the impacted device.
b. Select Utilities > Send AP Log to Mist in the top right corner of the device page.
It takes at least 30 seconds to 1 minute to send the logs. Do not reboot your device in that
interval.
7. (Optional) You can provide any additional information that may help to resolve the issue, such as:
• Is the device visible on the connected switch?
• Is the device receiving power from the switch?
• Is the device receiving an IP address?
• Is the device pinging on the Layer 3 (L3) gateway of your network?
• Have you already followed any troubleshooting steps?
8. Click Submit.
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