BAS-IP AQ-07LL+AV-03D Quick Start Guide

quickstart guide
AV-03D + AQ-07LL
ENTRANCE PANEL + IP INDOOR VIDEO ENTRY PHONE
AV-03D
BAS-IP AV-03D is a stylish panel that will surely fit perfectly into
the interior of any office center. The panel is made of high quality plastic
and can be used in almost any room.
1
Microphone
2
Camera
3
Backlight
4
Loudspeaker
5
Sensor call button
wiki.bas-ip.com
quickstart guide
AV-03D + AQ-07LL
ENTRANCE PANEL + IP INDOOR VIDEO ENTRY PHONE
AQ-07LL
The BAS-IP AQ-07LL IP video intercom indoor monitor is designed
with a 7-inch stylish TFT touch-screen colour display and plastic case.
The intercom can be powered from 12V or PoE, and the classic black
and white body color will suit any interior style.
7
6
Microphone
Loudspeaker
1
Call
2
Photo frame mode
3
Concierge
4
Monitoring
5
Open
8
9
MicroUSB port
MicroSD slot
wiki.bas-ip.com
logical address configuration
AV-03D
To configure the entrance panel remotely (through the web interface), you must connect
to it via the Internet browser on your PC.
The panel and PC from which you plan to access the device must be connected to the same
network segment.
• Enter the panel IP address in the browser address line.
You can check the IP address with software for device search and upgrade.
Instructions for use at the end of the document
• Enter the username and the password in the opened window.
By default, the username is admin, and the password is 123456.
• Open the Panel tab and find the Address settings part.
• Set the following parametes:
• personal for panel operation mode;
• building number;
• unit number;
• floor number;
• apartment number;
• device number 1.
If you have more than 1 entrance panel, you need to specify their device
numbers, starting from 1 for the main device and 2 to 9 for others.
• Submit settings.
AQ-07LL
To configure the monitor remotely (through the web interface), you must connect to it
via the Internet browser.
The device must be connected to the same network as the PC from which you are going
to configure it.
• Enter the panel IP address in the browser address line.
You can check the IP address with software for device search and upgrade.
Instructions for use at the end of the document
• Enter the username and the password in the opened window.
By default, the username is admin, and the password is 123456.
• Open the Intercom tab and find the Address Settings section.
• For correct functioning, the panel and the monitor must have the same building, unit,
floor, and apartment number in apartment settings.
Enter the same following data as you entered for the panel:
• building No. (from 0001 to 999);
• unit No. (from 00 to 99);
• floor No. (from 00 to 98);
• room (apartment) No. (from 01 to 99);
• device number (from 0 to 8).
If you have only 1 monitor enter 0. If you have more than 1 the numbering
must start with 0 (for the main device) and end with 8.
Registration IN the Сloud Service
BAS-IP SIP service has 3 global regions (Asia, the USA, and Europe) and includes servers
for corresponding countries. For correct SIP calls operation, you must register an account
at your country server and provide these data for devices and BAS-IP Intercom settings.
Residents of apartments and residential complexes can get information about the SIP server
on which their account is registered from the management company.
Detailed steps for indoor video entry phone (monitor) and entrance panel settings
are given further.
If your devices work through the sip.bas-ip.com server and a concrete country is chosen
in the BAS-IP Intercom app (not Custom Domain), you have to reconfigure your devices.
Otherwise, you will be unable to receive calls. Check the article for details.
How to register for the SIP service?
1 Open the SIP server web page.
For example, United Kingdom residents must
register at gb.sip.bas-ip.com.
It is crucial that the SIP server where you register
coincides with the country you will choose later
in the BAS-IP Intercom app.
2 To open the registration form, click Sign up.
3 Enter your current email, create a password
and confirm it by re-entering.
4 Click Create.
5 Go to your email to confirm a new account.
6 Follow the link from the letter
(the system will send it automatically).
Your account will be considered inactive
without confirmation.
7 After confirming the account,
you can enter it.
8 In a new tab click Sign in
and enter your email and password
for authorization.
Adding devices TO THE SERVER
You have an opportunity to create 5 virtual numbers for SIP calls by adding to the service
1 BAS-IP device. In the Add device tab, you can connect a device to the system.
How to receive 5 free numbers at the SIP service?
1 Log in to the free BAS-IP server corresponding to your country.
2 Open the Add device tab.
3 Download the BAS-IP Intercom app.
4 Press Scan QR in Assistant that opened.
5 Scan QR code from Add device tab.
6 Scan 2nd QR code from the device backside or its box.
If a QR code from the device backside or its box can not be scanned or is absent,
contact the BAS-IP support team. Send an email to [email protected] with a photo
of the device serial number and mention your account email.
7 After adding the device, you will have the opportunity to create and set up
5 virtual numbers for SIP calls.
SIP numbers CREATION
You must create at least 3 SIP numbers: FIRST is for the panel, SECOND is for the monitor,
and THIRD is for the BAS-IP Intercom app.
After the successfully added devices, you can create and edit SIP numbers at the tab.
How to create a SIP number?
1 Log in to your account at the corresponding to your country BAS-IP server.
2 Go to the Virtual numbers tab.
3 Click Add number.
4 The system will automatically generate a SIP number.
You must enter its display name and password.
5 Choose the type of DTMF protocol (RFC 2833 or SIP INFO). All BAS-IP devices work
with RFC 2833 protocol.
6 Save information by clicking Create.
Editing a number
You can edit the settings of created number or delete it. To open edit mode, click
the corresponding button in the SIP number line.
Call management
Click Call management to open this number forwarding setting.
At the menu, you have access to the following parameters:
• Enable the Never forward calls feature
• To turn on forwarding immediately (without waiting for an answer from your primary
number) to all indicated in forward to field simultaneously
• To turn on the forwarding to other numbers if there is no answer
• Set period after which the call will be forwarded
• Select one or several numbers from the list to which the call will be forwarded
• Select one or several numbers from the list to which the call will be forwarded
if the primary number is busy or an error occurs
Do not forget to save the changes. If you want to return to the previous menu, click To list.
SIP number registration in BAS-IP Intercom app
You can register a SIP number with the BAS-IP Intercom app in 2 ways: manually
or with the help of remote configuration.
How to use the remote configuration feature?
1 Open the Assistant menu in the BAS-IP Intercom app.
2 Press Fetch Remote Configuration and Scan QR.
3 Log in to your account at the BAS-IP server corresponding
to your country and open the Virtual number tab.
4 Choose the number you want to add to the app
and click App settings.
5 With the help of BAS-IP Intercom, scan the QR code on the app settings page.
6 After pressing Fetch and Apply in your app, all information about the SIP number will be
automatically added to the app. As a result, the number is registered and ready for use.
BAS-IP Intercom app configuration
For the connection between a monitor and BAS-IP Intercom, you must add your SIP number
to the app. The number must differ from the number indicated in the monitor settings.
So, you need to have at least 2 SIP numbers to call from the app to the monitor and vice versa.
You can register a SIP number with the BAS-IP Intercom app in 2 ways: manually
or with the help of remote configuration.
How to register a SIP number with the BAS-IP Intercom app manually?
Beforehand, you must register with the SIP server and create a SIP number.
1 Open the Virtual numbers tab with information about your SIP numbers.
2 Open the BAS-IP Intercom app.
3 At the Assistant menu, press Use SIP Account.
4 Enter information about the SIP number, its password, and transport.
Pay attention to the Country field. You must choose the country corresponding
to the server where you registered and to the server address of your SIP number.
For example, you use sip:[email protected], so you must choose the USA in the app.
For correct functioning, the SIP number indicated in the monitor settings and
the BAS-IP Intercom app must be linked with the same SIP server. Also, this server
must correspond to a country indicated in the app.
Pay attention that after entering the password incorrectly 3 times, your IP address
will appear in the ban list.
5 After data input, press Login.
6 After all steps are completed, the Registered status will be displayed at the top of the app.
Also, the number and SIP server will be shown in the account information. d, and transport.
Point 3
Point 4 / 5
Point 6
How to use the remote configuration feature?
1 Open the Assistant menu in the BAS-IP Intercom app.
2 Press Fetch Remote Configuration and Scan QR.
3 Log in to your account at the BAS-IP server corresponding
to your country and open the Virtual number tab.
4 Choose the number you want to add to the app
and click App settings.
5 With the help of BAS-IP Intercom, scan the QR code on the app settings page.
6 After pressing Fetch and Apply in your app, all information about the SIP number will be
automatically added to the app. As a result, the number is registered and ready for use.
7 After all steps are completed, the Registered status will be displayed at the top of the app.
Also, the number and SIP server will be shown in the account information.
After registration, you can open the Calls menu and dial a SIP number to call.
SIP SETTINGS configuration
AV-03D
SIP settings are required for making calls between devices and mobile devices.
How to configure SIP calls for an entrance panel
with the help of the web interface
To configure the entrance panel remotely (through the web interface), you must connect
to it via the Internet browser on your PC. The panel and PC from which you plan to access
the device must be connected to the same network segment.
1 Enter the panel IP address in the browser address line.
You can check the IP address with software for device search and upgrade.
Instructions for use at the end of the document
2 Enter the username and the password in the opened window.
By default, the username is admin and the password is 123456.
3 Open the Panel tab and find the SIP settings part.
4 Provide all necessary information:
• SIP server proxy
Before the proxy address, you must enter "sip:", e.g. sip:gb.sip.bas-ip.com.
• SIP server address (realm) that can be represented by both an IP address
and a domain name
• server STUN IP address; (e.g. stun.l.google.com)
• port of the STUN IP server
STUN server 19302 port is used for Google.
• User SIP number (one of created in step 6. It must differ from the number
you added to the BAS-IP Intercom app)
• Password for SIP number
• Transport type: UDP / TCP / TLS
Note:
UDP is good for speed and efficiency.
TCP is great for reliable IP-packet delivery.
TLS is best for encryption, authentication, data integrity, and secure SIP trunking.
5 Submit data.
You can enable the auto re-registration to renew the lost connection with the SIP server
and enter the reregistration interval (from 5-600 seconds).
The feature is recommended to use in networks with an unstable Internet connection.
If necessary, you can re-register the device manually by clicking the appropriate button.
AQ-07LL
SIP settings are required for making calls between devices and mobile devices.
How to configure SIP calls at a monitor with the help
of the web interface?
To configure the monitor remotely (through the web interface), you must connect to it via
the Internet browser. The device must be connected to the same network as the PC from
which you are going to configure it.
1 Enter the monitor IP address in the address line of the browser.
You can check the IP address with software for device search and upgrade.
Instructions for use at the end of the document
2 Enter the username and the password in the opened window.
By default, the username is admin and the password is 123456.
3 Open the Intercom tab and find the SIP settings part.
4 Provide all necessary information:
• SIP server proxy
Before the proxy address, you must enter "sip:", e.g. sip:gb.sip.bas-ip.com.
• SIP server address (realm) that can be represented by both an IP address
and a domain name
• server STUN IP address; (e.g. stun.l.google.com)
• port of the STUN IP server
STUN server 19302 port is used for Google.
• Transport type: UDP / TCP / TLS
Note:
UDP is good for speed and efficiency.
TCP is great for reliable IP-packet delivery.
TLS is best for encryption, authentication, data integrity, and secure SIP trunking.
• Maximum talk timeout
• User SIP number (one of created in step 6. It must differ from the numbers
you added to the BAS-IP Intercom app and the entrance panel)
• SIP user ID (optional)
• Password for the SIP number
5 Submit data.
Calls and forwarding configuration
You make calls from the monitor with the help of the phonebook and forwarding feature.
How to make a call from the monitor to other user devices?
Beforehand you need to add SIP numbers to the contacts.
1 Open the Call menu of the monitor.
2 Go to Contacts.
3 Find the necessary contact
and press the call button.
For correct functioning, the SIP
number from contacts and on the
BAS-IP Intercom app must be linked
to the same SIP server.
Also, this server must correspond
to a country indicated in the app.
How to configure call forwarding from the monitor?
You can add up to 4 numbers to which the call will be forwarded simultaneously with
the call to the main monitor.
To configure this feature, you must connect to the device web interface via the Internet
browser on your PC. The monitor and PC from which you plan to access the device must
be connected to the same network segment.
1 Log in to the main monitor web interface.
By default, the username is admin, and the password is 123456.
2 Open the Intercom tab and find the Calls forward part.
3 Enter Forward Number (directions for call forwarding).
You can use 2 formats for numbers:
• Format for internal calls: sip:[email protected], where 1 is any number, 192.168.1.65
is the IP address of the monitor
• Format for SIP calls: sip:[email protected], where 5588 is the SIP number
of the device being called, us.sip.bas-ip.com SIP server address
4 Save this forward queue by clicking Confirm.
If necessary, you can delete one or all of the numbers.
You make calls from the monitor with the help of the Contacts menu and forwarding feature.
Search and Upgrade Tool
Remote Upgrade Tool is used for the searching devices within the network and upgrading
their firmware.
The device and PC with the Remote Upgrade Tool must be connected to the same
network segment.
How to install Remote Upgrade Tool?
1 Download the program.
2 Save the downloaded file to a convenient folder.
3 Unzip file by right mouse button clicking
Remote_Upgrade_Tool and select Unzip all.
Save unzipped files to a convenient for further use folder.
The zipped file can be deleted.
Search and Upgrade Tool
4 To open Remote Upgrade Tool, click twice the program icon.
5 As a result the program window will be opened.
In the list, you can see device logical (ID), IP and MAC addresses.
To refresh the list, click Search. So, in such way you can find nessecary device IP address.
What to do if the RUT cannot find the device in the network?
Bas-IP devices works only under IPv4. If your computer and devices are in the same
network, but RUT does not see any devices, please, check your computer Network Metrics.
1 Open Network settings and find the Change adapter options section.
2 Right-click the network and select Properties option.
3 From the list select TCP / IPv4 item and click Properties.
4 Go to the Advanced properties.
5 Disable the Automatic Metrics and set 1 for Interface metric parameter.
6 Click OK to confirm settings.
How to update firmware using
Remote Upgrade Tool?
1 Download firmware file
for your device.
From the SERVER
2 Open the Remote Upgrade Tool.
3 Find the IP address of the required device from the list and Click it.
You can check device IP address in the web interface (Network or Dashboard tabs).
WARNING!
The firmware file you are going to install must be strictly designed for your device
model. If you install firmware for AA-07FB onto your AA-14FB device, your panel
will malfunction.
4 Click Select and find the previously downloaded firmware file.
5 Tick Auto Reboot.
6 Click Upgrade.
7 At the end of the process, Status will be shown as Success. The monitor will reboot.
How to run Remote Upgrade Tool on non-Windows OS?
Remote Upgrade Tool can only be run on the Windows operating system.
However, for other operating systems, you can need one of the following programs
to open the Remote Upgrade Tool:
• Wine is a compatibility layer between Windows programs and the operating system.
It converts Windows API calls to POSIX calls, thus allowing the integration of Windows
applications to POSIX-compliant OS (Mac OS X, GNU/Linux, and BSD). Rather than
an emulator or virtual machine, it is a reimplementation of Win32 API.
• CrossOver is a commercialized, and supported, version of Wine for Linux and Mac OS X.
It is proprietary software with out-of-the-box support for many commercial Windows
applications like MS Office, MS Outlook, MS .NET Framework, Adobe Lightroom, DirectX, etc.
• PlayOnLinux is a graphical front-end for the Wine compatibility layer. It simplifies
the installation of Windows apps and (especially)y games on GNU/Linux by auto-configuring
Wine. It provides wrapper shell scripts to specify the configuration of Wine for any particular
software. It also uses an online database of scripts to apply for different programs, and
a manual installation can be performed if the script is not available.
• PlayOnMac is a graphical software built on top of Wine. It aims to ease the installation
of Windows programs and games on Mac OS. You can use PlayOnMac to easily install many
apps and games on Mac OS without making changes to Wine’s configuration for that
particular program. PlayOnMac takes care of Wine’s settings so that you don’t have
to configure them manually, and you can enjoy using the software or game.
• WineBottler is an app packager, which means it packages Windows-based applications into
Mac app-bundles. The name suggests that it is connected to Wine, which is basically how
you can run Windows programs with it on your Mac.
• Wineskin, which also uses Wine to run Windows applications, is a porting tool. It allows you
to port Windows applications in Mac application bundle wrappers, which can then run on
Mac OS X and even shared with other Mac users. It works with Snow Leopard, Lion, and
Mountain Lion. Wineskin uses a customized version of X Window System, known as
WineskinX11, to provide the graphical user interface for Windows programs on the Mac OS X.
• Q4Wine is a QT4 graphical user interface for the Wine compatibility layer. It’s available
for GNU/Linux and FreeBSD. It helps you to manage Wine prefixes and installed applications
in an easy-to-use graphical interface.
So, install one of these programs and run Remote Upgrade Tool with its help.