HiBOOST 4K Mate Plus Cell Phone Booster Installation Guide

Installation Guide
Mate Plus Series---4K/10K Mate Plus
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4K/10K Mate Plus
Package Contents
Signal Booster
Power Supply
Outdoor Cable
49.2 ft NM-SMAM
Outside Antenna
Accessories for main parts waterproof tape
to protect connections
are all provided
Outdoor Cable
16.4ft SMAF-SMAM
Through-Window Cable
SMA-Male to SMA-Female
(No drilled hole)
Booster Light Patterns
LIGHT
Blue
Yellow
Red
Gray
Bluetooth
Wi-Fi
INDICATION
Band works correctly with maximum allowable gain
Band gain reduction because of a slight loopback condition
1. Band has been shut down because of a strong loopback condition
2. Band has been shut down because of an overload condition
Band has been disabled
Slow Flashing Green
Bluetooth Disconnected
Quick Flashing Green
Bluetooth Connected
Solid Green
Wi-Fi Disconnected
Slow Flashing Green
Wi-Fi Connected
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Bands contained in the Gauges
Gauge
Band
Uplink
Downlink
12/17
698-716MHz
728-746MHz
13
776-787MHz
746-757MHz
CELL800
5
824-849MHz
869-894MHz
PCS1900
25/2
1850-1915MHz
1930-1995MHz
AWS2100
4
1710-1755MHz
2110-2155MHz
LTE700
Please focus on the gauge that contains the band you are using.
Getting Started
Step 1 Connect the Power Supply and the Booster
Step 2
Connect the Booster with the App
Register an ID first and log in.
Add the booster to the device list.
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Step 3
Find the cell tower & Determine the outdoor antenna’s position
3.1 Find the band you are using
For Android
Download NetWork Cell Info Lite in the Google store and open it.
It can be seen from the example picture that the frequency band is band 13.
(According to the form before, you need to pay attention to Gauge LTE700)
Then click MAP. You can see your phone connecting to a tower, and you can try
aiming your outdoor antenna at it. But sometimes this is not accurate. You could also
move to Step 3.2 to find the tower.
Note: Please take screenshots at this stage.
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For ios
AT & T
AT & T
(1)Dial *3001#12345#*
(2)Follow the instructions, take the screenshots as required.
3.2 Find the cell tower
(1) Enter cellmapper.net
(2) Choose your own carrier and band here.
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(3) Then enter the coordinate of where you are trying to install the signal booster, and press
Enter key.
(In fact when you open Cellmapper, the map on the right will automatically locate your area
if you've given the site permission to access your location. If you found tower sites not even
displayed on the map, it might because the app intercepts the locations for security
reasons.)
(4) The map on the right will jump to the location, then you can scroll the mouse pulley, zoom
it out, you will see the tower near the location. It would be better to take a screenshot of this
page to guide the following installing steps. Should you have any questions, please contact
our tech support.
Note:If you need help finding the tower, please contact our tech support and provide your
carrier, band and screenshots taken in the last steps.
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..........
3.3 Determine the outdoor antenna’ s position
The outdoor antenna is usually placed at one of the 4 ends of the roof.
Please choose the position according to the tower’ s location. Make sure there are no barriers
between the antenna and the tower.
Step 4 Connect the outdoor antenna with the booster
Outdoor Antenna
Outdoor Cable
Through-Window Cable
Outdoor cable to Booster
49.2ft NM-SMAM
SMA-Male to SMA-Female
(No drilled hole)
16.4ft SMAF-SMAM
Note：At this stage, don’ t connect the indoor antenna to the booster.
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Booster
Step 5 Adjust the outdoor antenna
Notes:
1) Have your outdoor antenna pointed to the cell
tower you found before and observe the reading on
the app. Adjust the outdoor antenna accordingly.
2) Try to get the highest possible output power for
each band and try to make 2-3 gauges turn green.
4K Mate Plus
3) You can either observe the signal meter value (full
output power is the best) or the signal description
(Super is the best).
4) The full output power for 4k Mate Plus is 10dbm.
And the full gain is 65dB.
The full output power for 10k Mate Plus is 12dbm.
And the full gain is 68dB.
10K Mate Plus
Step 6 Fix the outdoor antenna direction when you get the best output power
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Step 7 Signal quality test
You could do the following:
(1)First make sure the signal gauge value is unchanged from that during
the outdoor antenna installation.
(2)Do speed tests with the booster on and off, and make a comparison.
(3)Check if the number of signal bars increases.
(4)Make a phone call or send messages and check if the voice and
streaming are better.
Step 8 Install the booster and the cables
Since there's a built-in indoor antenna in 4K/10K Plus, the booster shall be installed as a
panel antenna. Please have your booster pointed to the area you would like to cover
with signal.
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4 Regular Problems and 1 normal status
If the booster is working normally, no further adjustment is required
4K Mate Plus
OVERLOAD
DL GAIN
OUTPUT POWER
LTE700
<60dB
>=8dBm
CELL800
<60dB
>=8dBm
PCS1900
<60dB
>=8dBm
AWS2100
<60dB
>=8dBm
DL GAIN
OUTPUT POWER
LTE700
<60dB
<8dBm
CELL800
<60dB
<8dBm
PCS1900
<60dB
<8dBm
AWS2100
<60dB
<8dBm
LED LIGHT PATTERN
REASON
Alarm light quick
blinking green or red
Outdoor signal is
too strong
SOLUTION
Have your outdoor antenna
pointed slightly away from the
cell tower
LOOP BACK
LED LIGHT PATTERN
ISO light blinking
green or red
REASON
Inadequate
separation of the
indoor and outdoor
antennas
SOLUTION
1、Increase vertical and
horizontal distance.
2、Make the indoor and
outdoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
POOR SIGNAL
DL GAIN
OUTPUT POWER
LTE700
>=60dB
--/NEGATIVE
CELL800
>=60dB
--/NEGATIVE
PCS1900
>=60dB
--/NEGATIVE
AWS2100
>=60dB
--/NEGATIVE
LED LIGHT PATTERN
REASON
Input signal is too weak
Alarm light and
ISO light solid
green
SOLUTION
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Normal but No Boosted Signal
DL GAIN
OUTPUT POWER
LTE700
>=60dB
>=-5dBm
CELL800
>=60dB
>=-5dBm
PCS1900
>=60dB
>=-5dBm
AWS2100
>=60dB
>=-5dBm
LED LIGHT PATTERN
Alarm light and ISO
light solid green
09
REASON
1、The band is not
supported
2、The Signal is from
other carriers
SOLUTION
Check the band you are using
again. If it stays at band66,get
into the 'Detail' / 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
NORMAL
DL GAIN
OUTPUT POWER
LTE700
>=60dB
>=-5dBm
CELL800
>=60dB
>=-5dBm
PCS1900
>=60dB
>=-5dBm
AWS2100
>=60dB
>=-5dBm
LED LIGHT PATTERN
REASON
SOLUTION
LED LIGHT PATTERN
REASON
SOLUTION
Alarm light quick
blinking green or red
Outdoor signal is
too strong
Alarm light and ISO
light solid green
10K Mate Plus
OVERLOAD
DL GAIN
OUTPUT POWER
LTE700
<60dB
>=10dBm
CELL800
<60dB
>=10dBm
PCS1900
<65dB
>=10dBm
AWS2100
<65dB
>=10dBm
DL GAIN
OUTPUT POWER
LTE700
<60dB
<10dBm
CELL800
<60dB
<10dBm
PCS1900
<65dB
<10dBm
AWS2100
<65dB
<10dBm
DL GAIN
OUTPUT POWER
LTE700
>=60dB
--/NEGATIVE
CELL800
>=60dB
--/NEGATIVE
PCS1900
>=65dB
--/NEGATIVE
AWS2100
>=65dB
--/NEGATIVE
Have your outdoor antenna
pointed slightly away from the
cell tower
LOOP BACK
LED LIGHT PATTERN
ISO light blinking
green or red
REASON
Inadequate
separation of the
indoor and outdoor
antennas
SOLUTION
1、Increase vertical and
horizontal distance.
2、Make the indoor and
outdoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
POOR SIGNAL
LED LIGHT PATTERN
REASON
Input signal is too weak
Alarm light and
ISO light solid
green
10
SOLUTION
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Normal but No Boosted Signal
DL GAIN
OUTPUT POWER
LTE700
>=60dB
>=-5dBm
CELL800
>=60dB
>=-5dBm
PCS1900
>=65dB
>=-5dBm
AWS2100
>=65dB
>=-5dBm
LED LIGHT PATTERN
REASON
Alarm light and ISO
light solid green
1、The band is not
supported
2、The Signal is from
Other Carriers
SOLUTION
Check the band you are using
again. If it stays at band66,get
into the 'Detail' / 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
NORMAL
DL GAIN
OUTPUT POWER
LTE700
>=60dB
>=-5dBm
CELL800
>=60dB
>=-5dBm
PCS1900
>=65tdB
>=-5dBm
AWS2100
>=65 dB
>=-5dBm
LED LIGHT PATTERN
REASON
SOLUTION
Alarm light and ISO
light solid green
Note:
Some customers have some misunderstandings about boosters, and we would like to clarify
it here:
If you can't even get a stable 1 bar outside the house or on the roof, then we suggest you
return it as it won't work in areas with very weak signal, the same is true of all boosters on the
market.
Technical Specifications
Model No.
4K Mate Plus
10K Mate Plus
Working Band
Band 12-17 / Band 13 / Band 5 / Band 25-2 / Band 4
UL Frequency Range(MHz)
698-716 / 776 – 787 / 824-849 / 1850-1915 / 1710-1755
DL Frequency Range(MHz)
728-746 / 746 – 757 / 869-894 / 1930-1995 / 2110-2155
Supported Standards
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, LTE , 5G
and all cellular standards
Max. Gain
65 dB
68 dB
Max. output power
DL 10 dBm
DL 12 dBm
MGC (Step Attenuation )
≥ 25 dB / 1 dB step
I/O Port
SMA-Female
Impedance
50 ohm
Environment Conditions
IP40
Dimensions
6*9.7*1.4 in / 152*246*36mm
Weight
≤ 5.0 lbs / 2 kg
Power Supply
Input AC100~240 V, 50/60 Hz, Output DC 12 V / 3 A
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For more information
Download Signal Supervisor or enter our website.
www.hiboost.com.
a. You can download the specific user manual.
b. You can reach our technical support for help.
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3150 Premier Drive,Suite 130,
Irving, TX 75063
(972) 870-5666
[email protected]
www.hiboost.com
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