Verizon | VZ4010 | User manual | Verizon VZ4010 User manual

User Manual
Wireless G
Notebook Card
VZ4010
Table of Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Benefits of a Home Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Advantages of a Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Placement of your Wireless Networking Hardware for
Optimal Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Applications and Advantages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 Installing and Setting up the Card. . . . . . . . . . . . . . . . . . . . . . . . . . 8
Step 1: Install the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Step 2: Insert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Step 3: Configure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4 Using the Wireless Networking Utility from Verizon . . . . . . . . . 12
Accessing the Wireless Networking Utility from Verizon from the
Windows System Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Network Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Available Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Network Status and Solution Tips . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting Wireless Network Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Securing your Wi-Fi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring your Wireless G
Notebook Card to use Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
5 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
6 Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Introduction
Benefits of a Home Network
Your Verizon Home Network will allow you to:
•
Share one high-speed Internet connection with all the computers
in your home
•
Share resources, such as files, and hard drives among all the
connected computers in your home
•
Share a single printer with the entire family
•
Share documents, music, video, and digital pictures
•
Store, retrieve, and copy files from one computer to another
•
Simultaneously play games online, check Internet email, and chat
Advantages of a Wireless Network
Here are some of the advantages of setting up a wireless network:
•
Mobility – you’ll no longer need a dedicated “computer
room”—now you can work on a networked laptop or desktop
computer anywhere within your wireless range
•
Easy installation – Verizon Quick Installation Software makes
setup simple
•
Flexibility – set up and access printers, computers, and other
networking devices from anywhere in your home
•
Easy Expansion – the wide range of Verizon networking
products let you expand your network to include devices such as
printers and gaming consoles
•
No cabling required – you can spare the expense and hassle of
retrofitting Ethernet cabling throughout the home or office
•
Widespread industry acceptance – choose from a wide range
of interoperable networking products
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section
Thank you for purchasing the Wireless G Notebook Card (the
Card) from Verizon. Now you can take advantage of this great new
technology and gain the freedom to network your home and office
computers wirelessly. This Card allows you to connect a notebook
computer to your network. Please be sure to read through this User
Manual completely, and pay special attention to the section entitled
“Placement of your Wireless Networking Hardware for Optimal
Performance”.
Introduction
Placement of your Wireless Networking Hardware for
Optimal Performance
Your wireless connection will be stronger the closer your computer
is to your wireless router. Typical indoor operating range for your
wireless devices is between 100 and 200 feet. In the same way, your
wireless connection and performance will degrade somewhat as
the distance between your wireless router and connected devices
increases. This may or may not be noticeable to you. As you move
farther from your wireless router, connection speed may decrease.
Factors that can weaken signals simply by getting in the way of your
network’s radio waves are metal appliances or obstructions, and
walls.
If you have concerns about your network’s performance that might be
related to range or obstruction factors, try moving the computer to
a position between five and 10 feet from the wireless router in order
to see if distance is the problem. If difficulties persist even at close
range, please contact Verizon Technical Support at 888-604-5880.
Note: While some of the items listed below can affect network
performance, they will not prohibit your wireless network from
functioning; if you are concerned that your network is not operating
at its maximum effectiveness, this checklist may help.
1.
Placement of your Wireless Router
Place your wireless router, the central connection point of your
network, as close as possible to the center of your wireless
network devices.
To achieve the best wireless network coverage for your “wireless
clients,” (i.e. computers enabled by Wireless Notebook Cards,
Wireless Desktop Cards, and Wireless USB Adapters):
•
Ensure that your wireless router’s antennas are parallel to each
other, and are positioned vertically (toward the ceiling). If your
wireless router itself is positioned vertically, point the antennas
as much as possible in an upward direction.
•
In multistory homes, place the wireless router on a floor that is as
close to the center of the home as possible. This may mean placing
the wireless router on an upper floor.
•
Try not to place the wireless router near a cordless 2.4GHz phone.
2
Introduction
Avoid Obstacles and Interference
Avoid placing your wireless router near devices that may emit radio
“noise”, such as microwave ovens. Other objects that can inhibit
wireless communication can include:
•
Refrigerators
•
Washers and/or dryers
•
Metal cabinets
•
Large aquariums
•
Metallic-based, UV-tinted windows
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3
4
If your wireless signal seems weak in some spots, make sure that
objects such as these are not blocking the signal’s path between your
computers and wireless router.
3.
1
Cordless Phone Placement
If the performance of your wireless network is impaired after
attending to the above issues, and you have a cordless phone:
•
Try moving cordless phones away from the wireless router
and your wireless-enabled computers.
•
Unplug and remove the battery from any cordless phone
that operates on the 2.4GHz band (check manufacturer’s
information). If this fixes the problem, your phone may
be interfering.
•
If your phone supports channel selection, change the
channel on the phone to the farthest channel from your
wireless network as possible. For example, change the
phone to channel 1 and move your wireless router to
channel 11. (Your channel selection will vary depending on
your region.) See your phone’s user manual for detailed
instructions.
•
If necessary, consider switching to a 900MHz or 5GHz
cordless phone.
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2.
Introduction
4. Choose the “Quietest” Channel for your Wireless Network
In locations where homes or offices are close together, such as
apartment buildings or office complexes, there may be wireless
networks nearby that can conflict with yours. Use the Site Survey
capabilities of your Wireless Networking Utility to locate any
other wireless networks, and move your wireless router and
computers to a channel as far away from other networks as possible.
Experiment with more than one of the available channels in order to
find the clearest connection and avoid interference from neighboring
cordless phones or other wireless devices.
For more networking products from Verizon, use the detailed Site
Survey and wireless channel information included in your User Manual.
5.
Secure Connections, VPNs, and AOL
Secure connections typically require a user name and password, and
are used where security is important. Secure connections include:
•
Virtual Private Network (VPN) connections, often used to connect
remotely to an office network
•
The “Bring Your Own Access” program from America Online
(AOL), which lets you use AOL through broadband provided by
another DSL or cable service
•
Most online banking websites
•
Many commercial websites that require a user name and
password to access your account
Secure connections can be interrupted by a computer’s power
management setting, which causes it to “go to sleep.” The simplest
solution to avoid this is to simply reconnect by re-running the VPN or
AOL software, or by re-logging into the secure website.
A second alternative is to change your computer’s power management
settings so it does not go to sleep; however, this may not be appropriate
for portable computers. To change your power management setting in
Windows, see the “Power Options” item in the Control Panel.
If you continue to have difficulty with Secure Connections, VPNs, and
AOL, please review steps 1–4 in the previous pages to be sure you
have addressed these issues.
For more information regarding our networking products, visit our website at
Verizon.com/networking or call Verizon Technical Support at 888-604-5880.
4
Overview
1
The Card complies with the IEEE 802.11g standard in order to
communicate with other 802.11g-compliant wireless devices at
54Mbps. The Card is compatible with all 802.11g devices as well as
other 802.11b products at 11Mbps. 802.11g products operate on the
same 2.4GHz frequency band as 802.11b Wi-Fi ® products.
2
•
2.4GHz ISM (Industrial, Science, and Medical) band operation
•
Integrated easy-to-use Wireless Configuration Utility
4
•
CardBus interface, for operation in virtually any notebook computer
•
WPA, WPA2, 64-bit WEP (Wired Equivalent Privacy),
or 128-bit encryption
•
Wireless access to networked resources
•
Support for both Infrastructure and Ad-Hoc (peer-to-peer)
networking modes
•
Data rate of up to 54Mbps (802.11g), or 11Mbps (802.11b)
•
Easy installation and use
•
External antenna
•
LED power and network link indicators
5
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Product Features
Overview
Applications and Advantages
•
Wireless roaming with a laptop around the home or office
Offers the freedom of networking without cables
•
Connection rates of up to 54Mbps
Provides immediate, higher-speed wireless connectivity at home,
work, and hotspot locations without compromising the use of
existing 802.11b products
•
Compatibility with 802.11b products
802.11g wireless LAN solutions are backward-compatible with
existing Wi-Fi (IEEE 802.11b) products and with other products
that display the 54g ™ mark
•
Difficult-to-wire environments
Enables networking in buildings with solid or finished walls, or
open areas where wiring is difficult to install
•
Frequently changing environments
Adapts easily in offices or environments that frequently rearrange
or change locations
•
Temporary LANs for special projects or peak time
Sets up temporary networks such as at trade shows, exhibitions,
and construction sites, which need networks on a short-term
basis; also companies who need additional workstations for a
peak activity period
•
SOHO (Small Office/Home Office) networking needs
Provides the easy and quick, small network installation SOHO
users need
Product Specifications
Host Interface
32-bit CardBus
Power Consumption
Tx/Rx peak 450/260mA @ 3.3VDC (max)
Operating Temperature
32–185 degrees F (0–85 degrees C)
Storage Temperature
-40–194 degrees F (-40–90 degrees C)
Humidity
Max. 95% (non-condensing)
Typical Operating Range
Up to 400 ft. (231m) (wireless
performance may vary depending on the
networking environment)
6
Overview
(b)
1
2
3
4
(c)
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6
(a) Link LED
Lights up when the Card links to a wireless network
(b) Activity LED
Lights up when the Card is active
(c) Card Connector
Part of the Card that fits into your computer’s
CardBus slot
System Requirements
•
PC-compatible laptop with one available CardBus slot
•
Windows ® 98SE, Me, 2000, XP
Package Contents
•
Wireless G Notebook Card
•
Quick Installation Guide
•
Installation Software CD
•
User Manual
7
section
(a)
Installing and Setting up the Card
Step 1
Install the Software
Important Note: Install the software before inserting the Card
1.1 Insert the Installation Software CD into your CD-ROM drive.
1. 2 The Wireless Networking Utility (WNU) setup screen will automatically
appear (may take 15–20 seconds to appear).
Note: If the WNU setup screen does not appear within 20 seconds,
access your CD-ROM: double-click on the “My Computer” icon and
then double-click on the CD-ROM drive into which you have placed
the installation CD. Double-click on the folder named “Files”, then
double-click on the icon named “setup.exe”.
1.3 1.3 Click “install” from the menu.
1.4 The installer will now start. The wizard will then prompt you to
plug in your Card.
8
Installing and Setting up the Card
Step 2
1
Insert
Plug the Card into an Available CardBus Slot on your
Notebook Computer
be prompted to insert your Card.
Firmly insert the Card, label side
UP, into your computer’s CardBus
slot until it stops. Click “OK”. The
power light on the top of the Card
will light when the Card is inserted
properly.
Note: If your system did not
prompt you to insert your Card
after the installation is completed,
please do so now.
Note: If you are using the
Windows XP operating system,
you will not be prompted to reboot
until after the drivers are installed.
2.2 The wizard will prompt you to
install software for the Wireless
G Notebook Card. Select the
“Install the software automatically
(Recommended)” option.
Click “Next”.
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2.1 During the install process, you will
2
Installing and Setting up the Card
2.3 Hardware installation is now
complete. Click “Finish” to close
the wizard.
10
Installing and Setting up the Card
Step 3
1
Configure
Use the Wireless Networking Utility from Verizon
3.1 After restarting your computer,
3
4
3.2 The WNU screen will appear.
3.3 Select a network to connect to
from the “Available Networks” list
and click “Connect”.
3.4 The WNU icon can also be found
on the system tray.
Note: Double-clicking on the WNU
icon on the system tray will bring
up the “Utility” screen.
Installation is now complete.
11
5
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section
double-click the Wireless
Networking Utility (WNU) icon on
the desktop screen.
2
Using the Wireless Networking Utility from Verizon
After successfully installing the Wireless Networking Utility (WNU)
from Verizon, configurations for wireless connection and security are
just a few easy clicks away.
Accessing the WNU from the Windows System Tray
To access the WNU, simply place your mouse pointer and right-click
over the WNU icon on the Windows task tray.
If the icon is not present, click on “Start > Programs > Wireless Utility”.
The WNU’s default screen is the “Current Status” tab. The
“Current Status” tab displays the current Network Status and
Available Networks.
12
Using the Wireless Networking Utility from Verizon
1
Network Status
This window displays the connectivity status of the current network.
It even displays connectivity between the computer and router,
and router and Internet. In the event of a connectivity problem,
this window can be used to determine the problem’s source (e.g.
computer, router, or Internet/modem).
2
3
This window displays the available networks at the current location
as well as their SSID, Signal Strength, Security Type, Channel, and
Network Type.
Lost Wireless Connection
If the current wireless connection is lost, a window will pop up and
the WNU will attempt to reconnect.
13
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section
4
Available Networks
Using the Wireless Networking Utility from Verizon
Connection Failure
Other options will appear during attempts to reconnect. To stop
connecting, click “Stop” and to reattempt connection, click “Retry”.
Network Status and Solution Tips
To further understand the current Network Status, click “Open
Wireless Utility”. The default screen will be the “Current Status” tab
and the “Network Status” section determines which connections are
good and/or faulty.
The WNU also features a “Solution Tips” section that provides
troubleshooting guidelines.
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Using the Wireless Networking Utility from Verizon
Setting Wireless Network Profiles
1
The “My Connections” tab on the WNU allows you to add, edit, and
delete connection profiles. It also displays signal strength, security,
and network type.
2
3
5
6
Securing your Wi-Fi® Network
If you choose to connect to a secure network, determine the type
of security (WPA or WEP*) and use the appropriate field in the
dialog box.
Note: When you select a network using
encryption, you will first see the simple
15
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4
Using the Wireless Networking Utility from Verizon
security screen. Click the “Advanced” button to see other security
options (below).
*Note: Types of security
Wireless Equivalent Privacy (WEP) is a less secure, but more widely
adopted wireless security protocol. Depending on the security level
(64- or 128-bit), the user will be asked to input a 10- or 26-character
hex key. A hex key is a combination of letters, a–f, and numbers, 0–9.
Wi-Fi Protected Access (WPA) is the new standard in the wireless
security. However, not all wireless cards and adapters support
this technology. Please check your wireless adapter’s user manual
to check if it supports WPA. Instead of a hex key, WPA uses only
passphrases, which are much easier to remember.
The following section, intended for the home, home-office, and
small- office user, presents a few different ways to maximize the
security of your wireless network.
16
Using the Wireless Networking Utility from Verizon
At the time of publication, four encryption methods
are available:
1
2
Encryption Methods:
3
64-Bit Wired
Equivalent
Privacy
128-Bit Wired
Equivalent
Privacy
Wi-Fi Protected
Access-TKIP
Wi-Fi
Protected
Access 2
4
Acronym
64-bit WEP
128-bit WEP
WPA-TKIP/AES
(or just WPA)
WPA2-AES (or
just WPA2)
5
Security
Good
Better
Best
Best
Features
Static keys
Static keys
Dynamic key
encryption
and mutual
authentication
Dynamic key
encryption
and mutual
authentication
6
Encryption
keys based on
RC4 algorithm
(typically 40-bit
keys)
More secure
than 64-bit
WEP using a
key length of
104 bits plus
24 additional
bits of systemgenerated data
TKIP (Temporal
Key Integrity
Protocol) added
so that keys
are rotated and
encryption is
strengthened
AES
(Advanced
Encryption
Standard)
does not
cause any
throughput
loss
WEP
WEP is a common protocol that adds security to all Wi-Fi-compliant
wireless products. WEP gives wireless networks the equivalent level
of privacy protection as a comparable wired network.
64-Bit WEP
64-bit WEP was first introduced with 64-bit encryption, which includes
a key length of 40 bits plus 24 additional bits of system-generated
data (64 bits total). Some hardware manufacturers refer to 64-bit
as 40-bit encryption. Shortly after the technology was introduced,
researchers found that 64-bit encryption was too easy to decode.
17
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Name
Using the Wireless Networking Utility from Verizon
128-Bit Encryption
As a result of 64-bit WEP’s potential security weaknesses, a more
secure method of 128-bit encryption was developed. 128-bit encryption
includes a key length of 104 bits plus 24 additional bits of system-generated
data (128 bits total). Some hardware manufacturers refer to 128-bit as
104-bit encryption. Most of the new wireless equipment in the market
today supports both 64-bit WEP and 128-bit WEP encryption, but you
might have older equipment that only supports 64-bit WEP. All
wireless products from Verizon will support both 64-bit WEP and 128bit encryption.
Encryption Keys
After selecting either the 64-bit WEP or 128-bit encryption mode, it is
critical that you generate an encryption key. If the encryption key is
not consistent throughout the entire wireless network, your wireless
networking devices will be unable to communicate with one another.
You can enter your key by typing in the hex key. A hex (hexadecimal)
key is a combination of numbers and letters from A–F and 0–9. For
64-bit WEP, you need to enter 10 hex keys. For 128-bit WEP, you
need to enter 26 hex keys.
For instance:
AF 0F 4B C3 D4 = 64-bit WEP key
C3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key
Write down the hex WEP key from your wireless router and enter it
manually into the hex WEP key table in your Card’s configuration
screen.
WPA
WPA is a new Wi-Fi standard that improves upon the security features
of WEP. To use WPA security, the drivers and software of your wireless
equipment must be upgraded to support it. These updates will be found
on your wireless vendor’s website. There are three types of WPA security:
WPA-PSK (no server), WPA (with radius server), and WPA2.
WPA-PSK (no server) uses what is known as a pre-shared key as the
network key. A network key is a password that is between eight and
63 characters long. It can be a combination of letters, numbers, or
characters. Each client uses the same network key to access the network.
Typically, this is the mode that will be used in a home environment.
WPA (with radius server) is a system where a radius server
distributes the network key to the clients automatically. This is
typically found in a business environment.
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Using the Wireless Networking Utility from Verizon
WPA2 requires Advanced Encryption Standard (AES) for encryption of
data, which offers much greater security than WPA. WPA uses both
Temporal Key Integrity Protocol (TKIP) and (AES) for encryption.
Setting up your Wireless Router to use Security
2
3
4
IMPORTANT: You must now set all wireless network cards/adapters
to match these settings.
5
Configuring your Wireless G Notebook Card to
use Security
6
At this point, you should already have your wireless router set to use WPA or
WEP. In order for you to gain wireless connection, you will need to set your
Wireless G Notebook Card to use the same security settings.
Changing the Wireless Security Settings
The Wireless G Notebook Card supports the latest WPA security
feature as well as the legacy WEP security standard. By default,
wireless security is disabled.
To enable security, you will first need to determine which standard is
used by the router. (See your wireless router’s manual for directions
on how to access the security settings.)
To access the security settings on your Card, click the “My
Connections” tab and point to the connection for which you want to
change security settings. Click “Edit” to change settings.
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To start using security, you need to first enable WEP or WPA for your
wireless router. For Wireless Routers from Verizon, these security
features can be configured by using the web-based interface. See
your wireless router’s manual for directions on how to access the
management interface.
1
Using the Wireless Networking Utility from Verizon
WEP Setup
64-Bit WEP Encryption
1.
Select “WEP” from the “Data Encryption” drop-down menu.
2.
After selecting your WEP encryption mode, you can enter your
key by typing in the hex key manually.
A hex (hexadecimal) key is a combination of numbers and letters
from A–F and 0–9. For 64-bit WEP, you need to enter 10 hex keys.
For instance:
AF 0F 4B C3 D4 = 64-bit WEP key
3.
Click “Save” to finish. Encryption in the wireless router
is now set. Each of your computers on your wireless network will
now need to be configured with the same security settings.
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Using the Wireless Networking Utility from Verizon
WARNING: If you are using a wireless client to turn on the security
settings in your wireless router, you will temporarily lose your wireless
connection until you activate security on your wireless client. Please
record the key prior to applying changes in the wireless router. If
you don’t remember the hex key, your client will be locked out of the
wireless router.
128-Bit WEP Encryption
Select “WEP” from the drop-down menu.
2.
After selecting your WEP encryption mode, you can enter your
key by typing in the hex key manually.
A hex (hexadecimal) key is a combination of numbers and letters
from A–F and 0–9. For 128-bit WEP, you need to enter 26 hex keys.
For instance:
C3 03 0F AF 0F 4B B2 C3 D4 4B C3 D4 E7 = 128-bit WEP key
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1.
1
Using the Wireless Networking Utility from Verizon
3.
Click “Save” to finish. Encryption in the wireless router is now
set. Each of the computers on your wireless network will now
need to be configured with the same security settings.
WARNING: If you are using a wireless client to turn on the security
settings in your wireless router, you will temporarily lose your wireless
connection until you activate security on your wireless client. Please
record the key prior to applying changes in the wireless router. If
you don’t remember the hex key, your client will be locked out of the
wireless router.
WPA-PSK (no server)
Choose this setting if your network does not use a radius server. WPA-PSK
(no server) is typically used in home and small office networking.
1.
From the “Network Authentication” drop-down menu, select
“WPA-PSK (no server)”.
2.
Enter your network key. This can be from eight to 63 characters
and can be letters, numbers, or symbols. This same key must be
used on all of the clients (network cards) that you want to include
in your wireless network.
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Using the Wireless Networking Utility from Verizon
3.
Click “Save” to finish. You must now set all clients
(network cards) to match these settings.
Wireless Networking Utility Options
The “Options” tab on the Wireless Networking Utility (WNU) provides
the user the ability to customize his or her WNU settings.
1
2
3
5
6
WNU Help
The WNU “Help” tab provides users with access to online and
telephone support, as well as advanced diagnostic tools.
23
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4
Using the Wireless Networking Utility from Verizon
Advanced Diagnostic Tools
The “Advanced Diagnostic Tools” section is the central control panel
for all the settings of the hardware and software components of
the wireless network. It provides an array of tests and connectivity
services to ensure optimal network performance.
24
Troubleshooting
I can’t connect to the Internet wirelessly.
If you are unable to connect to the Internet from a wireless
computer, please check the following items:
1. Look at the lights on your wireless router. If you’re using a
1
2
Wireless Router from Verizon, the lights should be as follows:
• The “Power” light should be on.
• The “Connected” light should be on, and not blinking.
• The “WAN” light should be either on or blinking.
3
If your Wireless Router’s lights have the above characteristics, go
to number 2 below.
5
If this is NOT the case, make sure:
6
If you continue to have issues, please contact Verizon Technical
Support at 888-604-5880.
If you are not using a Wireless Router from Verizon, consult that
router manufacturer’s user guide.
2. Open your wireless utility software by clicking on the icon in
the system tray at the bottom right-hand corner of the screen.
If you’re using a Wireless Card from Verizon, the tray icon
should look like this (the icon may be red or green):
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• The router’s power cord is plugged in.
• All cables are connected between the router and the modem.
• All the modem’s LEDs are functioning correctly. If not, see
your modem’s user manual.
• Reboot the router.
• Reboot the modem.
4
Troubleshooting
3. The exact window that opens will vary depending on the model
of wireless card you have; however, any of the utilities should
have a list of “Available Networks”. Available networks are
wireless networks to which you can connect.
If you are using a Verizon 802.11b Router, the default name should be
“WLAN”.
If you are NOT using a Verizon Router, please consult your router
manufacturer’s user manual for the default name.
The name of your wireless network appears in
“Available Networks”.
If the correct network name is listed in the “Available Networks”
list, please follow the steps below to connect wirelessly:
1. Click on the correct network name in the “Available Networks” list.
2. If the network has security (encryption) enabled, you will
need to enter the network key. Click “Connect”. For more
information regarding security, see the page entitled: “Securing
your Wi-Fi Network” on page 15 of this User Manual.
3. Within a few seconds, the tray icon in the lower right-hand
corner of your screen should turn green, indicating a
successful connection to the network.
If you are still unable to access the Internet after connecting to
the wireless network, please contact Verizon Technical Support
at 888-604-5880.
26
Troubleshooting
The name of your wireless network DOES NOT appear in the
list of “Available Networks”.
If the correct network name is not listed, check the SSID settings
to see if they match. The SSID is case-sensitive and the spelling on
each computer must be exactly the same in order for the Card to
connect to the wireless router.
If issues persist even at close range, please contact Verizon
Technical Support at 888-604-5880.
Installation CD-ROM does not start Wireless
Networking Utility.
If the CD-ROM does not start the Wireless Networking Utility
(WNU) from Verizon automatically, it could be that the computer
is running other applications that are interfering with the
CD drive.
If the WNU screen does not appear within 15-20 seconds,
open up your CD-ROM drive by double-clicking on the “My
Computer” icon. Next, double-click on the CD-ROM drive that the
Installation CD has been placed in to start the installation. Then
double-click on the folder named “Files”. Next, double-click on
the icon named “setup.exe”.
Power LED does not come ON; Card is not working.
If the LED indicators are not ON, the problem may be that the
Card is not connected or installed properly.
Verify that the Card is plugged firmly into the CardBus slot of your
computer. Check to see that the drivers for the Card have been
installed. Right-click on the “My Computer” icon on your desktop.
Choose “Properties” and navigate to the “Device Manager” and see if
your CardBus Card is listed without any errors. If an error is indicated,
contact Verizon Technical Support at 888-604-5880.
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section
Note: To check the SSID settings or look for an available
network, double-click the Signal Indicator icon to bring up the
“Wireless Networks” screen. Click “Add” if you do not see the
network you are trying to connect to and type in the SSID. For
more information about setting up an SSID, please reference your
router manufacturer’s user manual.
1
Troubleshooting
Link LED is blinking slowly; I cannot connect to a
wireless network or the Internet.
If your Card appears to be functioning properly, but you cannot
connect to a network or you have a red wireless icon at the
bottom of your screen, the problem may be that there is a
mismatch between the network name (SSID) settings in your
wireless network properties.
Check the SSID settings to see if they match. The SSID is case-sensitive
and the spelling on each computer must be exactly the same in
order for the Card to connect to the wireless router.
Note: To check the SSID settings or look for an available
network, double-click the Signal Indicator icon to bring up the
“Wireless Networks” screen. Click “Add” if you do not see the
network you are trying to connect to and type in the SSID.
For more information about setting up an SSID, please reference
your router manufacturer’s user manual. If issues persist even at
close range, please contact Verizon Technical Support
at 888-604-5880.
Link LED is solid but I cannot connect to the Internet.
If you have a signal but can’t get online or obtain an IP address,
the problem may be that there is a mismatch between the
encryption key settings in your computer and wireless router.
Check the WEP key settings to see if they match. The key is
case-sensitive and the spelling on each computer and wireless
router must be exactly the same in order for the Card to connect
to the router. For more information about encryption, please see
“Securing your Wi-Fi Network” on page 15 of this User Manual.
If issues persist even at close range, please contact Verizon
Technical Support at 888-604-5880.
28
Troubleshooting
Data transfer is sometimes slow.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors that
will cause signal degradation (metal is generally the worst culprit)
are obstructions such as walls and metal appliances. As a result,
the typical indoor range of your wireless devices will be between
100 to 200 feet. Note also that connection speed may decrease
as you move farther from the wireless router.
Signal strength is poor.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors that
will cause signal degradation (metal is generally the worst culprit)
are obstructions such as walls and metal appliances. As a result,
the typical indoor range of your wireless devices will be between
100 to 200 feet. Note also that connection speed may decrease
as you move farther from the wireless router.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, to five to
10 feet away from wireless router.
Changing the wireless channel – Depending on local wireless
traffic and interference, switching the wireless channel of your
network can improve performance and reliability. The default
channel the router is shipped with is channel 11. You may choose
from several other channels depending on your region; see your
router’s user manual for instructions on how to choose other
channels.
29
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section
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, to five to
10 feet away from the wireless router. Please see the section
titled “Placement of your Wireless Networking Hardware for
Optimal Performance” on page 2 of this User Manual. If issues
persist even at close range, please contact Verizon Technical
Support at 888-604-5880.
1
Troubleshooting
Limiting the wireless transmit rate – Limiting the wireless
transmit rate can help improve the maximum wireless range, and
connection stability. Most wireless cards have the ability to limit
the transmission rate. To change this property, go to the Windows
Control Panel, open “Network Connections” and double-click
on your Card’s connection. In the “Properties” dialog, select the
“Configure” button on the “General” tab (Windows 98 users will
have to select the Wireless Card in the list box and then click
“Properties”), then choose the “Advanced” tab and select the rate
property. Wireless client cards are usually set to automatically
adjust the wireless transmit rate for you, but doing so can cause
periodic disconnects when the wireless signal is too weak; as a
rule, slower transmission rates are more stable. Experiment with
different connection rates until you find the best one for your
environment; note that all available transmission rates should be
acceptable for browsing the Internet. For more assistance, see
your wireless card’s literature.
If issues persist even at close range, please contact Verizon
Technical Support at 888-604-5880.
30
Troubleshooting
Why are there two wireless utilities in my system tray?
Which one do I use?
There are several features and advantages to be gained by using
the WNU over the Windows XP Wireless Zero Configuration
Utility. We offer a site survey, detailed link information, and
adapter diagnosis, to name a few.
Step 1 Right-click on the network status icon in the system tray
and select the “Status” tab.
Step 2 From the “Status” tab, uncheck the “Use Windows to
configure my wireless network settings” box. Once the box is
unchecked, click the “Close” button to close the window.
You are now using the WNU to configure the Card.
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6
section
It’s essential to know which utility is managing your Card. We
recommend using the WNU. To use the WNU, follow the steps
below:
1
Troubleshooting
Card does not perform or connection is unstable when computer has a
second built-in wireless network card (such as a mini PCI or
Intel® Centrino™).
This condition occurs if your computer has a built-in wireless card while
your Wireless Card is also active. This happens because Windows must now
handle two active wireless connections.
You need to disable the built-in wireless card from your computer under
“Network Adapters” in the Device Manager.
Card does not perform or connection is slow when computer has a built-in
wired Ethernet card.
This condition occurs if your computer has an active Ethernet card while
your Wireless Card is also active. This happens because Windows must now
handle two active network connections. You need to disable the Ethernet
card from your computer under “Network Adapters” in the Device Manager.
32
Troubleshooting
Technical Support
You can find technical support information at Verizon.com/
networking. If you want to contact technical support
by phone, please call:
US: 888-604-5880
1
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3
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6
33
section
5
Information
Information
Manufactured by Belkin
FCC Statement
DECLARATION OF CONFORMITY WITH FCC RULES
FOR ELECTROMAGNETIC COMPATIBILITY
We, Belkin Corporation, of 501 West Walnut Street,
Compton, CA 90220, declare under our sole
responsibility that the product,
F5D7010
to which this declaration relates, complies with Part 15
of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that may
cause undesired operation.
Caution: Exposure to Radio Frequency Radiation.
The radiated output power of this device is far below the FCC radio frequency
exposure limits. Nevertheless, the device shall be used in such a manner that
the potential for human contact during normal operation is minimized.
When connecting an external antenna to the device, the antenna shall be
placed in such a manner to minimize the potential for human contact during
normal operation. In order to avoid the possibility of exceeding the FCC radio
frequency exposure limits, human proximity to the antenna shall not be less
than 20cm (8 inches) during normal operation.
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation.
34
Information
1
Manufactured by Belkin
This equipment generates, uses, and can radiate radio frequency energy.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try and correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help
Products that contain the radio transmitter are labeled with CE
0682 or CE alert marking and may also carry the CE logo.
Belkin Corporation Limited Five-Year Product Warranty
Belkin Corporation warrants this product against defects in materials and
workmanship for five years. If a defect is discovered, Belkin will, at its option,
repair or replace the product at no charge provided it is returned during the
warranty period, with transportation charges prepaid, to the authorized
Belkin dealer from whom you purchased the product. Proof of purchase
may be required.
35
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4
5
6
section
Modifications
The FCC requires the user to be notified that any changes or modifications
to this device that are not expressly approved by Verizon may void the user’s
authority to operate the equipment.
• EN 55022 (CISPR 22) – Electromagnetic Interference
• EN 55024 (IEC61000-4-2,3,4,5,6,8,11) – Electromagnetic Immunity
• EN 61000-3-2 (IEC610000-3-2) – Power Line Harmonics
• EN 61000-3-3 (IEC610000) – Power Line Flicker
• EN 60950 (IEC60950) – Product Safety
2
Information
Manufactured by Belkin
This warranty does not apply if the product has been damaged by accident,
abuse, misuse, or misapplication; if the product has been modified without
the written permission of Belkin; or if any Belkin serial number has been
removed or defaced.
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE
IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN,
EXPRESSED OR IMPLIED. BELKIN SPECIFICALLY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
No Belkin dealer, agent, or employee is authorized to make any modification,
extension, or addition to this warranty.
BELKIN IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF
WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT
NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO
OR REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA
STORED IN, OR USED WITH, BELKIN PRODUCTS.
Some states do not allow the exclusion or limitation of incidental or
consequential damages or exclusions of implied warranties, so the above
limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights that vary from state
to state.
36
User Manual
Wireless G
Notebook Card
Verizon Technical Support
888-604-5880
© 2006 Verizon. All rights reserved. VERIZON and the VERIZON
Logo are trademarks of Verizon Trademark Services LLC. The
mark Wi-Fi is a registered mark of the Wi-Fi Alliance. The “Wi-Fi
CERTIFIED” logo is a certification mark of the Wi-Fi Alliance. Mac
OS and AppleTalk are trademarks of Apple Computer, Inc., registered
in the U.S. and other countries. All other trademarks are the trademarks
of their respective owners.
P75086
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