Philips SCD641 Connected Baby Camera User Manual

SCD641, SCD643
User manual
Table of contents
Introduction����������������������������������������������������������������������������������������������������������������������� 4
General description���������������������������������������������������������������������������������������������������������� 4
Important safety information��������������������������������������������������������������������������������������� 4
IMPORTANT��������������������������������������������������������������������������������������������������������������������������� 4
Preparing for use�������������������������������������������������������������������������������������������������������������� 6
Using the baby camera��������������������������������������������������������������������������������������������������� 6
App������������������������������������������������������������������������������������������������������������������������������������������ 7
Account management�������������������������������������������������������������������������������������������������������� 8
Security and privacy������������������������������������������������������������������������������������������������������������� 8
Positioning the baby camera������������������������������������������������������������������������������������������10
Features����������������������������������������������������������������������������������������������������������������������������� 11
Status light���������������������������������������������������������������������������������������������������������������������������11
Soothing sounds����������������������������������������������������������������������������������������������������������������13
True talk-back����������������������������������������������������������������������������������������������������������������������13
Cleaning and maintenance������������������������������������������������������������������������������������������ 14
Storage������������������������������������������������������������������������������������������������������������������������������ 15
Ordering accessories������������������������������������������������������������������������������������������������������ 15
Recycling��������������������������������������������������������������������������������������������������������������������������� 15
Environmental information���������������������������������������������������������������������������������������������15
Support����������������������������������������������������������������������������������������������������������������������������� 15
Troubleshooting������������������������������������������������������������������������������������������������������������� 16
Wall mount���������������������������������������������������������������������������������������������������������������������� 20
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Introduction
Congratulations on your purchase and welcome to Philips Avent! To fully
benefit from the support that Philips Avent offers, register your product at
www.philips.com/welcome.
Keep an eye on your baby securely and from anywhere with the Philips
Avent Connected Baby Camera. Our Secure Connect System keeps you
linked to your little one throughout home. And with the Baby Monitor+
app you can check in, and more, even when you need to be away.
General description
1 Baby camera
2 Microphone
3 Lens
4 Nightlight
5 Nightlight button
6 Soothing sounds button
7 On/off button
8 Status light
9 Ambient light sensor
10 Infrared light
11 Wall mounting holes
12 Antenna
13 Socket for power adapter
14 Speaker
15 Temperature sensor
16 Power adapter
Important safety information
Read this important information carefully before you use the appliance
and save it for future reference.
IMPORTANT
This appliance is intended as an aid. It is not a substitute for
responsible and proper adult supervision and should not be used as
such.
Never leave your baby alone in your home. Always make sure there is
someone present to look after the baby and take care of its needs.
Disclaimer
Please note that you use this appliance at your own risk. Koninklijke
Philips N.V. and its subsidiary companies are not responsible for the
operation of this appliance or your use of it and therefore do not accept
any liability in connection with your use of this appliance.
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Danger
-
-
Warning
-
-
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Caution
-
Never immerse any part of the appliance in water or any other liquid.
Do not place the appliance where water or any other liquid can drip
or splash onto it. Never use the appliance in moist places or close to
water.
Never put any object on top of the appliance and do not cover
it. Do not block any ventilation openings. Install according to the
manufacturer's instructions.
Long cable. Strangulation hazard!
Check if the voltage indicated on the adapter corresponds to the local
mains voltage before you connect the appliance.
Do not modify or cut off any part of the adapter and its cord, as this
causes a hazardous situation.
Only use the adapter supplied.
If the adapter is damaged, always have it replaced with one of the
original type in order to avoid a hazard.
This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
appliance. Cleaning and user maintenance shall not be made by
children without supervision.
Protect the mains cord from being walked on or pinched particularly at
plugs, and the point where they exit from the appliance.
Make sure that you place the appliance in such a way that its cord
does not obstruct a doorway or passage. If you place the appliance on
a table or low cabinet, do not let the mains cord hang over the edge
of the table or cabinet. Make sure the cord does not lie on the floor
where it presents a tripping hazard.
Keep the packaging materials (plastic bags, cardboard buffers, etc.)
out of the reach of children, as they are not a toy.
To prevent electric shock, do not open the housing of the appliance.
Do not install the appliance near any heat sources such as radiators,
heat registers, stoves or other apparatus (including amplifiers) that
produce heat.
Make sure that your hands are dry when you handle adapters, plugs
and the mains cord.
Screw covers / rubber pad can detach from the appliance, check on a
regular basis.
All required markings on the appliance and power adapter are located
on the bottom of them.
To disconnect the appliance, remove the adapter from the
socketoutlet. The adapter and socket-outlet shall remain easily
accessible at all times.
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Declaration of conformity
Hereby, Philips Consumer Lifestyle B.V. declares that this product is in
compliance with the essential requirements and other relevant provisions
of Directive 2014/53/EU. A copy of the EC Declaration of Conformity
(DoC) is available online at www.philips.com/support.
Electromagnetic fields (EMF)
This product complies with all applicable standards and regulations
regarding exposure to electromagnetic fields.
Preparing for use
Plug the power adapter into the baby camera and the wall socket.
Using the baby camera
1.5s
1 Press the on/off button for 1.5 seconds to turn on the baby camera.
2 When the baby camera is on, the indicator light turns orange for
booting-up.
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3 The baby camera is ready for use when the indicator light turns green,
you can now connect it to the app.
>2
/
.5m
8.2
ft
App
Philips Avent
Baby Monitor+
4 Make sure that the smart device and the baby camera are at least
2.5 meters/ 8.2 feet away from each other to avoid acoustic feedback.
Before you start the set-up procedure, make sure:
- You have wireless Internet access (2.4 GHz Wi-Fi).
- You are close enough to the Wi-Fi router to have a good Wi-Fi signal.
- If you use a Wi-Fi extender, make sure that your router and your Wi-Fi
extender have the same SSID (the network name) and that you use the
same password for the router and the extender.
- You have the password of your Wi-Fi network at hand. Always connect
the baby camera to a secure network (see the 'Security and privacy'
chapter).
1 Make sure that your smart device runs on iOS 11 or higher, or
Android 6 or higher. Download the Philips Avent Baby Monitor+ app
from the App Store or Google Play. Use keywords 'Philips Avent Baby
Monitor+' to search for the app.
2 Launch the app.
Tip: You get the best results if you connect your smart device to the
Internet via Wi-Fi. It will then automatically use the Wi-Fi network
to link to your baby camera. When there is no Wi-Fi connection to
the Internet, your smart device switches to its 3G or 4G mobile data
connection. Use of this data connection may involve extra charges
from your provider, depending on your subscription.
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Create new account
Log in
3 Follow the on-screen instructions to create an account.
a Make sure that you use a working email address on which you can
always be reached.
b Use a strong password (see the 'Security and privacy' chapter).
c When you receive the verification email, follow the instructions in
the email to continue creating your account.
4 Follow the instructions in the app to set up your baby camera.
Account management
There are different access rights for the Admin user and Guest users. You
can invite relatives or friends as guest users and allow them to monitor
your baby on their smart devices.
Admin User
Guest Users
Monitoring
Video
Audio
Background
Temperature
Video
Audio
Background
Temperature
Alerts
notification
Sound detection
Movement detection
Temperature range detection
NA
Soothing
features
Nightlight, soothing sounds,
lullabies, true talk-back
Voice recording
Nightlight, soothing
sounds, lullabies,
true talk-back
Account
Guest user invitation
NA
management
Note: There is only one admin account per baby camera. Don't share
admin credentials with anyone outside of your immediate household.
Security and privacy
Network security
Do not use the app on an unsecured Wi-Fi network. We advise you to use
the baby camera only on a Wi-Fi network protected with WPA2 or higher
encryption. With the app, you can also use your phone's data network
(often referred to as 3G or 4G).
Wi-Fi hotspots in public places, such as airports and hotels, are
convenient, but they are often not secure.
We advise you to use the baby camera only on a Wi-Fi network protected
with WPA2 or higher encryption. We advise you not to use the baby
camera on a network that uses WEP encryption.
Note: Wi-Fi networks that do not require a password are not secure.
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Strong passwords
Passwords are essential to protect your Wi-Fi network and your account
against unauthorised access. The stronger your password, the better
protected your Wi-Fi network and your account is.
The rules for a strong password are:
1 Has at least 8 characters.
2 Does not contain your name, your baby's name, another real name or
a brand name.
3 Does not contain a complete word.
4 Is very different from passwords that you have used before.
5 Contains characters from at least two of the following categories:
- Letters, for example: A, B, C or a, b, c
- Numbers: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
- Symbols, for example: _ . @ $
Personal data security
To delete and therefore, protect your personal data, factory-reset your
baby camera by long pressing the on/off button for 10 seconds when the
baby camera is on, before discarding the device.
If you are a second-hand owner, we advise you to perform the following
steps to factory-reset your baby camera to secure your device:
Turn on your baby camera.
Once the LED has changed from orange to solid green or white, press the
on/off button for more than 10 seconds until the LED flashes between
green and orange, and the baby camera will factory-reset.
In case you do not perform the factory-reset, Philips will not be
responsible for the performance and functionalities of the device, and
your privacy might be compromised.
Provision of security updates
We continuously monitor the security of the software used in the
product. If necessary, security updates will be provided through software
updates. Software updates may also be provided to offer bugfixes and
performance improvements, or to introduce new product features.
Updates may be provided to the baby camera firmware, or in the mobile
app. Updates are wirelessly delivered to the product without the usage of
special cables or equipment.
Philips will provide the necessary updates for a period of at least two years
after the delivery of the product.
System compatibility
iOS compatibility: 11 or higher
Android compatibility: 6 or higher
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Positioning the baby camera
Warning: Long cable. Strangulation hazard!
3.5
/
.5m
1
>1-
>2
.5
8.
m/
t
-5f
2ft
1 For optimal sound detection, make sure that the baby camera is no
further than 1.5 meters/ 5 feet away from the baby. Make sure that
the baby camera is at least 1 meter / 3.5 feet away from the baby
because of potential strangulation hazard.
2 To avoid acoustic feedback, make sure that the smart device is at least
2.5 meters / 8.2 feet away from the baby camera.
Note: If you use a cordless phone, wireless video, Wi-Fi network,
microwave oven or bluetooth device on 2.4 GHz and you experience
interference on the baby camera, move the smart device until there is
no more interference.
3 There are 2 ways to position the baby camera:
a Place the baby camera on a stable, level and horizontal surface.
b Mount the baby camera to the wall with screws (not included).
Tip: The wall mount template (see the 'Wall mount' chapter) to mount
the baby camera to the wall can be found at the end of this user
manual.
Tip: Position the baby camera at a higher level to get a good overview
of the baby's bed or playpen.
4 The baby camera can be rotated to ensure the best visibility of your
baby.
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Features
Status light
Orange
1 Solid orange: the baby camera is booting up.
2 Flashes orange: the baby camera is upgrading its firmware. Do not
switch it off during the upgrade.
Note: The baby camera might switch itself off briefly during the
firmware upgrade.
Green
Solid green: the baby camera is ready to pair to the app.
White
Solid white: the baby camera is connected to network and ready for app
viewing and control.
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Red (Set up only)
1 Flashes red: you have entered a wrong SSID ID or password.
2 Solid red: the baby camera failed to connect to internet.
Purple
Solid purple: Video live streaming is turned on for one or more app users.
Nightlight
You can activate the nightlight function from the baby camera or the app.
1 Press the nightlight button on the baby camera to turn on the
function.
The nightlight turns on.
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2 Press the nightlight button again to switch off.
Soothing sounds
You can activate the soothing sounds feature from the baby camera or
the app.
Press the soothing sounds button on the baby camera.
20 min
The latest sound selected on the app starts to play continuously according
to the last timer setting.
To stop the soothing sounds on the baby camera, press the soothing
sounds button again.
True talk-back
You can use the true talk-back button on the app to talk to your baby.
The baby can hear you talking into the app. At the same time, you will
hear any sounds your baby makes.
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Cleaning and maintenance
Warning: Do not immerse the baby camera and power
adapter in water and do not clean them under the tap.
Warning: Do not use cleaning sprays or liquid cleaners.
1 Switch off the baby camera, remove the power adapter from the baby
camera and remove the power adapter from the wall socket.
2 Clean the baby camera with a dry cloth.
Note: Fingerprints or dirt on the lens may affect the baby camera's
performance. Avoid touching the lens with your fingers.
3 Clean the adapter with a dry cloth.
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Storage
When you are not going to use the baby camera for a long time, store the
baby camera and adapter in a cool and dry place.
Ordering accessories
To buy accessories or spare parts, visit www.philips.com/parts-andaccessories or go to your Philips dealer. You can also contact the Philips
Consumer Care Centre in your country (see the international warranty
leaflet for contact details).
Recycling
This symbol means that electrical products shall not be disposed of with
normal household waste.
Follow your country’s rules for the separate collection of electrical
products.
Environmental information
All unnecessary packaging has been omitted. All packaging material is
easy to recycle as cardboard and paper material.
Support
For all product support such as frequently asked questions, please visit
www.philips.com/support.
General Information
Wi-Fi frequency band: IEEE 802.11 b/g/n 2.4 GHz
Maximum radio-frequency power: <=20 dBm e.i.r.p
Supply unit:
Model: ASSA105x-050100
Input: 100-240 V 50/60 Hz ~0.35 A
Output: 5.0V
1.0 A, 5.0 W
x = E (EU plug) / x = B (UK plug)
x = C (AU plug) / x = K (IN plug)
Average active efficiency: >=73.62 %
No-load power consumption (W): <0.1 W
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Troubleshooting
This chapter summarizes the most common problems you could
encounter with the appliance. If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the consumer care centre in your
country.
HOW TO USE / CONNECT
Problem
Solution
Can I connect my Philips
Avent Connected Baby
Camera (SCD641,
SCD643) to Philips
Avent Connected Baby
Monitor’s parent unit
(SCD921, SCD923)?
The Philips Avent Connected Baby Monitor’s parent unit can only connect
to the baby unit which included in the same package.
I cannot download and
install the app. What can
I do?
Please check if any of the following factors prevent a smooth download.
Is your Wi-Fi signal stable and strong enough? Does your smart device
run on iOS 11 or higher, Android 6 or higher? Do you have enough space
left on your smart device to install the app? Did you enter the correct
password for the App Store or Google Play?
How can I factory-reset
the baby camera?
You can factory-reset the baby camera by long-pressing the on/off
button for 10 seconds. The baby camera will reboot and the indicator
light will flash in green and orange, the factory-reset is completed when
the indicator light turns solid green. All the settings will be removed
after the factory-reset, including the connected Wi-Fi router's SSIDs and
passwords and the connected app users. You can factory-reset the baby
camera if you stop using the product and want to transfer it to a new
user.
If you want to view more than one baby cameras and baby units, you can
connect them to the Philips Avent Baby Monitor+ app.
NOISE/SOUND
Problem
Solution
Why does the app or
baby camera produce a
high-pitched noise?
Perhaps the app and baby camera are too close to each other. Make sure
they are at least 2.5 meters / 8.2 feet away from each other.
The volume of the app may be set too high. Decrease the volume of the
app.
Why don't I hear a
sound? Why I can't I hear
my baby cry?
Perhaps you have muted the app. Unmute it by tapping the mute icon on
the video screen.
The sensitivity is set too low. Increase the sensitivity in the app to a higher
level.
The baby camera may be too far away from your baby. Make sure the
baby camera is not further than 1.5 meters / 5 feet away from your baby
for optimal sound detection. Closer than 1 meter /3.5 feet increases
strangulation hazard.
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NOISE/SOUND
Problem
Solution
Why does the app react
too quickly to other
sounds than my baby
makes?
The sensitivity level may be set too high. When your baby makes soft
sounds, the sensitivity has to be higher. However, the noisier the nursery
room is, the lower the sensitivity level can be set. You can change the
sensitivity of your baby camera on the app.
VIDEO DISPLAY
Problem
Solution
Why do I get black and
white images instead of
colour ones?
The baby camera has switched to night vision mode because the room
where the baby camera is placed is dark.
If there is enough light in the room, the light sensor on the baby camera
may be covered or dirty. Make sure that this sensor is fully exposed to the
light in the room.
Why isn't the image on
the video display clear?
Perhaps the lens is dirty. Clean the lens with a dry cloth.
I lose connection to the
app frequently. What is
the matter?
Check if the status light turns green. Check if the Wi-Fi signal in the room
where the baby camera is placed is strong enough and stable. If this is
not the case, you need a Wi-Fi extender to get a strong and stable signal.
If you use a Wi-Fi extender, make sure that your router and your Wi-Fi
extender have the same SSID and that you use the same password for the
router and the Wi-Fi extender.
If the status light on the front of the baby camera is solid white and
you keep losing connection, there may be a problem with the Internet
connection of your router, smart device or baby camera. Check the Wi-Fi
signal on your smart device or the 3G or 4G speed by trying to watch a
movie, e.g. on YouTube. Or reset your Wi-Fi router.
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APP /SET UP
Problem
Solution
I cannot set up the baby
camera. Each time I end
up in the connection
error screen. What is the
matter?
Make sure your smart device uses the same Wi-Fi network you want to
connect the baby camera to.
Check the status light of the baby camera, if it is flashing red, the Wi-Fi
password entered was wrong. Restart the set up process. Re-enter the
Wi-Fi password and make sure that the password is correct.
Perhaps the router SSID (the network name) or the password contains
special symbols. If it does, change the name of your router SSID or the
password accordingly.
If the status light turns solid red while trying to connect, the baby camera
successfully connected to the router but fails to connect to the internet.
Then check if you have access to 2.4GHz Wi-Fi by trying to access other
apps like YouTube, Facebook etc. If other apps do not respond, please
make sure you have internet access. If there is internet access, the server
could be temporarily unavailable. Please try to set up again later.
Perhaps you have been tying to connect the baby camera to a 5GHz
network. Please check that you have chosen a SSID of a network that
supports 2.4 GHz.
I have problems making
my baby camera read
the Wi-Fi QR code on my
smart device. What can
I do?
Make sure that you hold the QR code at approx. 5-15 cm / 2-6 inch
distance from the lens. Try moving the smart device slightly up, down, left
or right to ensure the QR code is directly in front of the lens. You can also
try moving the smart device closer to or further away from the lens to
allow proper focussing. Make sure that there is enough light in the room,
but avoid too bright light. When the baby camera has read the QR code,
you hear a confirmation sound and the status light of the baby camera
turns white.
Perhaps you did not remove the protective foil from the lens. Remove the
foil.
Perhaps part of your hand covers the QR code. Hold your device in such a
way that your hand does not cover the QR code.
I cannot see my baby.
What is wrong?
Check if the Wi-Fi signal is strong enough in the room where the baby
camera is placed.
The Wi-Fi status light on the front of the baby camera must be solid
white.
Perhaps there are already three people monitoring your baby. The
app only allows three people to watch simultaneously. If you have
administrator rights, you can remove access for one of the guests to be
able to watch yourself.
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APP /SET UP
Problem
Solution
Check if the baby camera is connected to the Wi-Fi network. The status
Why does the app not
notify me that the baby is light on the front of the baby camera must be solid white.
crying?
The sensitivity for notification may have been set too high. In that case,
the app will only notify you when the baby produces a lot of sound. Open
the app setting to lower the sound threshold to ensure that you are
notified sooner.
Perhaps you have muted your smart device, turn on the volume.
Check if you have activated the notification function in the app's settings.
Check if you have activated the notification function in your smart
device's settings.
Check if you have viewing rights as a guest. The notification function is
disabled for guest users.
Why can't my partner
If you wish to share the same access as your partner, consider sharing
and I connect to the baby the same administrator account to login to the app. Setting up the app
camera at the same time? on another device with a different login account will automatically
disconnect the previously connected user.
If you do not wish your partner to have full access, invite your partner to
login as a guest user. Access rights of guest users have limitations. Please
refer to the 'Account management' chapter for details.
Why can't I talk to the
baby after pressing the
talk back button from the
app?
Perhaps another user, such as an admin or guest, is utilizing the talkback
feature. If this is the case, a notification will appear indicating that
“Somebody else is already using talkback�” The user who talks to the
baby first will have priority in using the talkback function.
How can I be a guest
user?
To be a guest user, you have to register a Philips Avent Connected Baby
Monitor Account before being able to view the video live streaming.
Please create the account as instructed in the app, and contact the
administrator that you are ready for the invitation.
As a guest user, what
notification will I receive
from the App?
Guest user will receive App notifications when the baby camera
connection is lost or when the baby camera is turned off by main user
(admin owner). To receive notification from Philips Avent Baby Monitor+
app, user has to enable the notification in the phone settings.
Do I have to keep the
app open to monitor my
baby?
No, the app can monitor in the background while you do other things.
Enable the background monitoring mode from the App’s settings menu.
You will receive a notification “Background monitoring is active” to
indicate the mode is activated. When your baby makes sound, you hear it
from your phone directly.
Can I use more baby
You can connect multiple baby cameras to the App and view all the
cameras in the same app? online cameras on the Home screen at the same time. You can only hear
the sound of one baby camera on the Home screen but you can switch to
another camera’s audio at any time.
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APP /SET UP
Problem
Solution
Is the baby camera
hacker-proof?
We do everything we can to prevent hacking by issuing frequent security
updates. Please make sure that you always use the latest app software
and baby camera firmware. If you lose your smart device, factory-reset
the baby camera to remove any connections to it. You can also log in to
the app from another smart device and delete your account. If you are
the only administrator, all guest users will be disconnected from the baby
camera too.
I have lost my smart
phone. How can I prevent
strangers from viewing
my baby?
Log in to the app from another smart device and delete your account. If
you are the only administrator, this will disconnect all guest users of the
app from the baby camera. You can also factory-reset the baby camera
to disable all connections to the device you lost. Long-press the on/off
button of the baby camera for 10 seconds to factory-reset.
Will I be notified of
upgrades of the baby
camera software?
Yes, this will happen periodically. Upgrade notifications for the firmware
of the baby camera will appear in the app.
My phone or tablet
becomes warm when
I use the app. Is this
normal?
Your device may get warm because it needs power to provide highquality video. This does not harm your device. Your device does not warm
up when you run the app in the background.
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Wall mount
Printing instructions:
Print this page in scale 100% and use the template to accurately mark the
position of the holes for the screws on the wall.
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All rights reserved.
10/10/2023