Contents ......................................................................................................................................................................................... 2
get to know your NetComm NL20MESH ............................................................................................................................. 3
setting up your NetComm NL20MESH ................................................................................................................................ 7
getting online via 4G mobile network .................................................................................................................................11
configuring your telephone ....................................................................................................................................................13
need support? ............................................................................................................................................................................13
NetComm NL20MESH6 Quick Start Guide
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The NetComm NL20MESH delivers a new adaptive Wi-Fi experience to your home with improved Wi-Fi
speed, performance, and efficiency, as well as 4G backup. The NetComm NL20MESH’s key features include:
•
4G backup provides backup internet connectivity by automatically switching to 4G if the primary broadband
connection fails.^
•
Mesh-enabled for seamless connection to CloudMesh Satellites
•
Automated Wi-Fi issue resolution with Wi-Fi AutoPilot
•
Gigabit connection to high-speed fibre networks
•
Support for VDSL2 and Voice
•
Wi-Fi visibility
assurance with the Wi-Fi Analytics Platform
^4G Backup is available for use with eligible business nbn® plans when you purchase a compatible modem from More.
Subject to data usage caps. If you go over your included monthly data allowance, 4G Backup will not work. 4G Backup
only available in areas with Optus 4G coverage.
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Back View of Device
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Button/Connection Port
Description
Power Supply Jack
Connection point for the included power adapter to connect the power
supply.
Reset Button
To reset unit to Default (hold down button for 10 seconds when unit is
powered on).
VoIP Port
Connect a telephone handset for phone calls over the internet.
DSL Port
Connect the telephone line operating your VDSL service. Fibre to the
Node (FTTN) and Fibre to the Building (FTTB) services use the DSL
port.
USB 3.0 Port
Connect an external USB storage device here to use the Network
Attached Storage (NAS) feature of the CloudMesh Gateway (e.g.,
stream your digital media).
Ethernet LAN Ports
Connect your ethernet based devices (e.g., desktop, computer, laptop,
and/or router).
WAN Port
Connect network termination device (NTD) for highspeed internet
access. Fibre to the Premises (FTTP), Fibre to the Curb (FTTC), Hybrid
Fibre Coaxial (HFC).
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Side View of Device
(3) seconds and toggle the LED
WPS/LED Button
Will trigger the Wi-Fi Protected Setup (WPS) function when held down for approximately three indicators on or off when held for
approximately six (6) seconds.
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Step 1: Power on the NetComm NL20MESH
Wait a few minutes for it to start up.
Step 2: Connect your NetComm NL20MESH
Depending on your NBN technology type, your NetComm NL20MESH will connect differently. If you are unsure
of your NBN technology type, it is listed in your NBN ordered email.
If your NBN connection is:
Hybrid Fibre Coaxial (HFC)
Fibre to the Premises (FTTP
Fibre to the Curb (FTTC)
NetComm NL20MESH6 Quick Start Guide
Instructions:
Connect the ethernet cable from the WAN port on the NetComm
NL20MESH to the UNI-D port on your nbn® connection box. Connect
the power adaptor from the power supply jack to the power outlet.
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If your NBN connection is:
Instructions:
Fibre to the Node (FTTN )
Fibre to the Building (FTTB) or
VDSL (over a traditional telephone
line)
VDSL (over a traditional telephone
line)
Connect the DSL cable from the DSL port on the NetComm
NL20MESH to the wall socket. Connect the power adaptor from
the power supply jack to the power outlet.
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Step 3: Connect your devices to Wi-Fi
Type the network name and password on the Wi-Fi Security Card into your wireless device when connecting,
or you can scan the QR code.
Connecting a telephone to a NetComm NL20MESH
Connect a regular telephone handset to the NetComm NL20MESH by connecting the cable from the VoIP port
to the telephone handset.
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How 4G backup works:
Automatic failover: If the modem detects a failure or significant disruption, it automatically switches to the 4G LTE
connection to maintain internet access^.
Quick transition: The transition to 4G is fast, meaning there’s minimal interruption to your internet service. Automatic
reversion: Once the primary broadband connection is restored, the router automatically switches back from the 4G
connection to the main connection.
Benefits of 4G backup:
•
•
•
Enhanced connectivity
Additional peace of mind
Easy setup
^4G Backup is available for use with eligible business nbn® plans when you purchase a compatible modem from
More. Subject to data usage caps. If you go over your included monthly data allowance, 4G Backup will not work. 4G
Backup only available in areas with Optus 4G coverage.configuring your NetComm NL20MESH
Note: If you have purchased your NetComm NL20MESH from the More website, it will come pre-configured and all you’ll
need to do is follow the set-up process outlined above.
If you have factory-reset your device or purchased from an alternative retailer, please follow these easy steps to access the configuration page of
your NetComm NL20MESH.
1.
Push the power button on the side of the NetComm NL20MESH to turn it on. Wait a few minutes for it to complete start up.
2.
Use a device (eg., laptop or PC) and connect to your modem. You will have to do this before you can login to the modem online.
3.
Open a web browser and type https://192.168.20.1/ into the address bar, then press Enter.
4.
At the login screen, type in the username and password printed on the label on the bottom of the NetComm NL20MESH and login.
5.
Select ‘Basic Setup’ from the menu on the left-hand side of the screen to begin set up.
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If your NBN connection is:
Hybrid Fibre Coaxial (HFC), Fibre to the Premises (FTTP), Fibre to the Curb (FTTC)
1.
Select ‘Ethernet WAN’ as your WAN connection type.
2.
Select ‘PPPoE’ as your WAN mode for your internet connection.
3.
Select ‘No VLAN Tag’ as your VLAN option for your connection.
4.
Enter your username and password provided to you in your NBN ordered email.
5.
Click the ‘Apply/Save’ button to complete the setup.
If your NBN connection is:
Fibre to the Node (FTTN), Fibre to the Building (FTTB)
1.
Select ‘VDSL’ as your WAN connection type.
2.
Select ‘PPPoE’ as your WAN mode for your internet connection.
3.
If appliable, select ‘Custom VLAN Tag’ as your VLAN option for your connection and enter 100. Otherwise select ‘No VLAN Tag’.
4.
Enter your username and password provided to you in your NBN ordered email.
5.
Click the ‘Apply/Save’ button to complete the setup.
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To configure your telephone, you will need to contact our Voice Team for your VoIP settings. Once you
have received your VoIP settings follow these easy steps listed below.
1. Open a web browser and type https://192.168.20.1/ into the address bar, then press Enter.
2. At the login screen, type in ‘admin’ as your username and the password printed on the label on the bottom
of the NetComm NL20MESH and login.
3. Select ‘Voice’ from the menu on the left-hand side of the screen and select ‘SIP Basic Setting’.
4. Tick the first 3 boxes ‘Use SIP Proxy’, ‘Use SIP Outbound Proxy’, ‘Use SIP Registrar’ and enter the domain/
proxy provided by our Voice team.
5. In the table enter the provided username in the ‘authentication name’, ‘Cid Name’ and ‘Cid Number’ boxes.
6. In the table enter the provided password in the password box.
7. Click the ‘Apply/Save’ button to complete the setup.
8. Select ‘VOIP Status’ from the menu on the left-hand side of the screen and check underneath ‘Registration
Status’ column it says ‘Up’ to ensure connection.
For a more comprehensive user guide, you can view the NetComm User Guide here.
Alternatively, for Customer Service and troubleshooting, contact our team on 1800 733 368
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