Creative Labs Sound Blaster Audigy 2 Platinum Sound Card User Manual

How to use this manual
Creative Sound Blaster Audigy 2 Platinum
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative
Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical,
including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd. The software
described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of
the license agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license
agreement. The licensee may make one copy of the software for backup purposes only.
The Software License Agreement is found in a separate folder on this installation CD. The copyright and disclaimer, including trademark
issues are also found in the same folder.
Important: This User Manual (On CD) has been designed to provide you with complete product knowledge.
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Contents
Contents
Introduction
High Definition Digital Audio Entertainment.............................ix
What is EAX ADVANCED HD? ................................................ x
Package Contents ........................................................... xi
System Requirements..................................................... xii
Sound Blaster Audigy 2 card ........................................ xii
SB1394 applications, games or DVD viewing ................. xii
Internet Multimedia and Entertainment ........................ xiii
Getting More Information.................................................... xiii
More Help ......................................................................... xiii
Technical Support .............................................................. xiii
Document Conventions....................................................... xiii
1
Installing Hardware
What You Need ......................................................................... 1-1
Your Sound Blaster Audigy 2 Card............................................... 1-2
Your Joystick/MIDI Bracket ........................................................ 1-5
Your Audigy 2 Drive .................................................................. 1-6
Connecting Headphones .................................................... 1-8
Connecting Microphones .................................................... 1-9
Adjusting Headphones Volume and Microphone Gain................... 1-10
Using the Audigy 2 Drive control knobs ............................. 1-10
Using Creative Surround Mixer ......................................... 1-11
Using a Remote Control with Your Drive..................................... 1-11
Remote Control Functions ........................................................ 1-12
Installation Steps .................................................................... 1-14
Step 1: Prepare your computer ........................................ 1-14
Step 2: Connect the Audigy 2 Drive cables ........................ 1-16
Step 3: Install the Audigy 2 Drive..................................1-17
Step 4: Install the Sound Blaster Audigy 2 card...............1-18
iii
Step 5: Install the Joystick/MIDI bracket ........................... 1-19
Step 6: Connect cables to Sound Blaster Audigy 2 card ....... 1-20
Step 7: Connect to power outlet ....................................... 1-22
Connecting Related Peripherals................................................. 1-23
Connecting Speaker Systems ................................................... 1-26
Connecting External Consumer Devices ..................................... 1-27
Positioning Your Speakers ........................................................ 1-29
2
Installing Software
Installing Drivers and Applications............................................... 2-1
Sound Blaster Audigy 2 Feature Showcase Demo.......................... 2-2
Uninstalling and Reinstalling the Applications and Device Drivers .... 2-2
Reinstalling all Audio Drivers and Applications ...................... 2-2
Uninstalling all Audio Drivers and Applications ...................... 2-3
Installing/Uninstalling selected Audio Drivers or Applications.. 2-4
Updating Windows 2000 (Service Pack 2) .................................... 2-5
Updating Windows 98 SE ........................................................... 2-5
Installing Digital Video Update............................................ 2-5
3
Using Audigy 2 Software
Creative Sound Blaster Audigy 2 Applications ............................... 3-1
Demos..................................................................................... 3-2
Sound Blaster Audigy 2 Getting Started Demo ................. 3-2
Sound Blaster Audigy 2 Feature Showcase Demo.............. 3-2
SoundFont Showcase ........................................................ 3-3
Introduction to the Sound Blaster Audigy 2 software suite ............. 3-3
Creative MediaSource Go! ............................................. 3-3
Creative MediaSource Go! Launcher.................................... 3-4
Creative MediaSource Player.......................................... 3-4
Creative MediaSource Organizer..................................... 3-5
Finding and organizing songs ..................................... 3-5
Keep your music database up to date ......................... 3-5
iv
Transferring songs .................................................... 3-5
Automatically playing multimedia content.................... 3-5
Extracting and converting songs................................. 3-6
Storing music on recordable CD ................................. 3-6
Creative MediaSource DVD-Audio Player.............................. 3-6
Creative EAX Console ........................................................ 3-7
Audio Effects: Environmental Sound Processing ........... 3-7
CMSS 3D: Simulating Surround Sound........................ 3-8
Audio Clean-up: Removing noise and distortion............ 3-8
Time Scaling: Varying the speed of playback ............... 3-8
Creative Surround Mixer ............................................... 3-9
Creative Speaker Settings ............................................. 3-9
Creative Speaker Calibrator ........................................... 3-9
Creative MiniDisc Center ............................................... 3-9
Creative SoundFont Bank Manager ................................3-10
Creative Audio Stream Recorder 2 .................................3-10
Creative Wave Studio ..................................................3-11
Diagnostic and troubleshooting utilities...................................... 3-11
Creative Diagnostics ....................................................3-11
Creative Speaker Settings ............................................3-12
v
Appendixes
A
General Specifications
Features .................................................................................. A-1
PCI Bus Mastering .................................................... A-1
Audigy Processor ...................................................... A-1
High Quality Audio Path............................................. A-1
Professional Digital Audio Processing........................... A-2
Flexible Mixer Control................................................ A-2
Dolby Digital (AC-3) Decoding.................................... A-2
Creative Multi Speaker SurroundTM (CMSSTM) ............ A-3
SB1394TM Compatibility............................................ A-3
Connectivity ............................................................................. A-3
Sound Blaster Audigy 2 card .............................................. A-3
Audio Inputs ............................................................ A-3
Audio Outputs .......................................................... A-3
SB1394 Interfaces .................................................... A-4
Interfaces ................................................................ A-4
Audigy 2 Drive............................................................. A-5
Audio/Video Inputs and Outputs On Front Panel ........... A-5
Interfaces ................................................................ A-5
B
Troubleshooting and FAQs
Problems Installing Software ...................................................... B-1
Problems with Sound................................................................. B-2
Problems with File Transfers on Some VIA Chipset Motherboards .... B-6
Insufficient SoundFont Cache ..................................................... B-7
Problems with Joystick............................................................... B-8
Problems with Multiple Audio Devices .......................................... B-9
Problems with Sound Blaster Live! Series or Sound Blaster
PCI512 card.......................................................................... B-10
vi
Resolving I/O Conflicts............................................................. B-11
Problems with Encore DVD Player ............................................. B-12
Problems with Software DVD Player .......................................... B-12
Problems with DV driver for Windows 98 SE/2000/Me/XP ............ B-13
Problems in Windows XP .......................................................... B-14
Problems with Digital Audio Devices .......................................... B-15
vii
Introduction
Introduction
High Definition
Digital Audio
Entertainment
Thank you for purchasing Sound Blaster Audigy 2 Platinum, the next generation
Creative audio product with exciting new features and enhanced audio processing
architecture.
This User Manual (on CD) guides you through the installation and usage of Sound
Blaster Audigy 2 Platinum. Sound Blaster Audigy 2 Platinum consists of the Sound
Blaster Audigy 2 card, Joystick/MIDI bracket, the Audigy 2 Drive and an infrared (IR)
remote control.
Featuring 24-bit/192 kHz audio playback, Sound Blaster Audigy 2 Platinum delivers
high-definition sound of astounding quality and 24-bit/96 kHz audio recording
capability from all Line Ins and SPDIF In. Sound Blaster Audigy 2 Platinum supports
surround sound audio on your computer and has output capabilities for 6.1 Dolby
Digital Surround EX.
MLP (Meridian Lossless
Packing), the method of audio
data compression used in
DVD-Audio, reduces file size
without removing any of the
information that was
contained in the original
recording. The listening
audience will hear the audio as
it was intended in the original
recording. Other packing
methodologies that remove
data as part of the
compression are referred to as
'Lossy Compression'
The Sound Blaster Audigy 2 card, with its Audigy 2 processor, enables awesome
EAX® ADVANCED HDTM technologies for your gaming and music listening
experience. The SB1394 port provides easy high-speed connectivity to NOMAD®
portable digital audio players, external CD-RW drives, and other IEEE 1394
compatible devices like DV camcorders, printers, scanners, and digital still cameras.
Combine Sound Blaster Audigy 2 Platinum with our rich software package for hours
of endless fun. Included in your Sound Blaster Audigy 2 Installation CD are the latest
generation drivers and software for you to enjoy DVD-Audio entertainment with
native MLP (Meridian Lossless Packing) support, and to create EAX-enhanced MP3
songs, which you can share with your friends over the Internet.
Introduction
ix
What is EAX
ADVANCED HD?
EAX ADVANCED HD brings a new level of performance, power, and flexibility to PC
audio. Taking advantage of the enhanced processing capabilities of the SoundBlaster
Audigy 2 processor, EAX ADVANCED HD delivers a host of new features that achieve
high definition audio for gaming and music enhancement.
The all-new EAX ADVANCED HD Game Audio Library takes in-game audio and
acoustic simulation to a whole new level. These innovative technologies bring
tremendous realism and total audio immersion for PC gaming:
❑ New Multi-EnvironmentTM technology renders multiple environment audio
effects in real time.
❑ Environment PanningTM makes it easy for gamers to track with threedimensional precision, the location and movement of sounds that usually
represent enemies or team mates. This gives Sound Blaster Audigy 2 gamers a
better advantage as they are more "attuned" to the game scenario.
❑ Environment ReflectionsTM offers localization of early reflections and echoes.
❑ Environment FilteringTM accurately simulates the propagation of sound in both
open and closed environments.
❑ Environment MorphingTM allows for seamless transition from one environment
to the next.
EAX ADVANCED HD Music Technologies also assures sonic superiority.
❑ Audio Clean-Up removes unwanted noise in a digital audio file.
❑ Time Scaling speeds up and slows down music with no distortion.
❑ EAX ADVANCED HD music effects, developed especially for music listening,
further enhance playback of songs.
EAX ADVANCED HD offers dramatically increased 3D audio performance and
functionality. Delivering superior audio fidelity and sophisticated reverb effects, this
unsurpassed digital entertainment experience is available only from the Sound
Blaster Audigy 2 family of products.
Introduction
x
Package Contents
The items listed here may
be different in certain
countries.
Use the AD_EXT cable with
the Audigy 2 Drive ONLY. Do
not attempt to use a
conventional IDE cable or
any other cable with the
Audigy 2 Drive as that may
cause electrical shorts and
permanent damage to the
Audigy 2 card and Audigy 2
Drive, which will void the
warranty for this product.
Your computer may
potentially be damaged too.
The following items are included with the Sound Blaster Audigy 2 Platinum package:
❑ Sound Blaster Audigy 2 card
❑ Audigy 2 Drive and IR remote control
❑ Joystick/MIDI bracket
❑ Internal SB1394 cable
❑ AD_EXT cable
❑ Digital CD audio cable
❑ Power splitter cable
❑ 2 Mini-DIN-to-standard-DIN adapters
❑ 3.5 mm minijack to 1/4" plug adapter
❑ 4 screws + shunt (for microphone selection)
❑ 2 AAA batteries for the IR remote control
❑ Sound Blaster Audigy 2 Installation CD
❑ Quick Start Guide
❑ User manual (on CD)
❑ Demos and game CDs
❑ Warranty (printed or on CD)
❑ Technical Support (printed or on CD)
Introduction
xi
System
Requirements
Sound Blaster Audigy 2
card
❑ Genuine Intel® Pentium® II 350 MHz, AMD® K6 450 MHz or faster processor
❑ Intel, AMD or 100%-Intel compatible motherboard chipset
❑ Windows® 98 Second Edition (SE), Windows Millennium Edition (Me), Windows
2000 Service Pack 2 (SP2) or Windows XP
❑ 64 MB RAM for Windows 98 SE and Windows Me
128 MB RAM for Windows 2000 SP2 and Windows XP
❑ 600 MB of free hard disk space
❑ Available PCI 2.1 compliant slot for the Sound Blaster Audigy 2 card
❑ Available adjacent slot for the Joystick/MIDI bracket (optional)
❑ Available 5 1/4" PC drive bay
❑ Headphones or amplified speakers (available separately)
❑ CD-ROM drive installed
SB1394 applications,
games or DVD viewing
❑ Genuine Intel Pentium III 500 MHz or AMD 700 MHz processor for SB1394
applications or games
❑ SB1394: Minimum 128 MB RAM for digital video (DV) capture and editing
recommended, Ultra DMA hard disk with 1 GB workspace (ATA-100, 7,200 rpm
type and 6 GB recommended) for DV applications
❑ Games: At least 128 MB RAM, 3D graphics accelerator with at least 8 MB of
texture RAM, available 300–500 MB of free hard disk space
❑ DVD: At least second generation DVD-ROM drive with these recommended softDVD players: InterVideo’s WinDVD 2000 or CyberLink’s PowerDVD 3.0 or later
❑ DVD-Audio: Requires genuine Intel Pentium III 800 MHz, Windows 2000 SP2 or
Windows XP SP1, and a second generation DVD-ROM drive 6X or higher
Minimum 256 MB RAM
recommended for Windows
2000 SP2 and Windows XP
users for games and DV
capture and editing.
Introduction
xii
Internet Multimedia and
Entertainment
Internet Radio: Requires at least a 56 kbps modem and an active Internet
connection to run the application.
Getting More
Information
Refer to the Sound Blaster Audigy 2 Getting Started Demo and the various online
Help files for detailed information on Creative applications. The Sound Blaster
Audigy 2 Feature Showcase Demo gives you an interactive introduction to Sound
Blaster Audigy 2 and demonstrates the card’s capabilities.
More Help
View the contents of the Sound Blaster Audigy 2 Installation CD for additional
libraries and other software. Visit the www.soundblaster.com site for the latest
Sound Blaster news and products. The site also includes information on making
purchases, technical help, and the latest driver updates.
Technical Support
Visit www.soundblaster.com/support/faq for general help.
Document
Conventions
The following typographical conventions are used throughout this manual:
Other applications may have higher system requirements or may require a
microphone. Refer to the application’s online Help documentation for details.
The notepad icon indicates information that is of particular
importance and should be considered before continuing.
The alarm clock designates a caution or warning that can help
you avoid situations involving risk.
The warning sign indicates that failure to adhere to directions
may result in bodily harm or life-threatening situations.
Introduction
xiii
1
Installing Hardware
This chapter tells you how to install the Sound Blaster Audigy 2
Platinum hardware.
Installing Hardware
What You Need
Before you begin installation, be sure that you have these:
In addition, you will also need
an available PCI slot and
another adjacent available
slot on your computer.
Use the AD_EXT cable with
the Audigy 2 Drive ONLY. Do
not attempt to use a
conventional IDE cable or
any other cable with the
Audigy 2 Drive as that may
cause electrical shorts and
permanent damage to the
Audigy 2 card and Audigy 2
Drive, which will void the
warranty for this product.
Your computer may
potentially be damaged too.
Sound Blaster Audigy 2 Drive
Sound Blaster Audigy 2 card
Digital CD audio cable
Internal SB1394 cable
Joystick/MIDI
bracket
Phillips-head screwdriver
(not included)
Remote
Control
Screws
Shunt
AD_EXT cable
Installing Hardware
1-1
Your Sound
Blaster Audigy 2
Card
Your audio card has these jacks and connectors to enable the attachment of a wide
variety of devices:
9
In Analog mode, the Line Out,
Rear Out and Rear Center Out
jacks are used simultaneously
for 6.1 channel speaker
systems.
8
12
10
11
13
7
6
Click any circled number in
the diagram for a description
of the item.
5
4
3
14
2
1
Figure 1-1: Jacks, connectors and ports on the
Sound Blaster Audigy 2 card.
Installing Hardware
1-2
Table 1: Description of Jacks, Connectors and Ports.
Click here or on any
description in the table to
return to the main diagram.
Number
Description
1
SB1394 port (SB1394)
Connects to an IEEE1394 compatible external device (such as a
digital video camcorder, digital still camera, printer or scanner).
2
Line Out 3 jack (LIN_OUT3)
Connects to Center, Subwoofer and Rear Center Out of powered
analog speakers or an external amplifier for audio output.
3
Line Out 2 jack (LIN_OUT2)
Connects to Rear Left/Right Out of powered analog speakers or an
external amplifier for audio output.
4
Line Out 1 jack (LIN_OUT1)
Connects to Front Left/Right Out of powered analog speakers or
an external amplifier for audio output. Also supports headphones.
5
Microphone In jack (MIC_IN)
Connects to an external microphone for voice input.
6
Line In jack (LIN_IN)
Connects to an external device
(such as a cassette, DAT or MiniDisc player).
7
Digital Out jack
6-channel or compressed AC-3 SPDIF output for connection to
external digital devices or digital speaker systems.
Installing Hardware
1-3
Table 1: Description of Jacks, Connectors and Ports.
Number
Click here or on any
description in the table to
return to the main diagram.
Description
8
Telephone Answering Device connector (TAD)
Provides a monaural connection from a standard voice modem,
and transmits microphone signals to the modem.
9
CD Audio connector (CD_IN)
Connects to the Analog Audio output on a CD-ROM or DVD-ROM
drive using a CD audio cable.
10
AUX In connector (AUX_IN)
Connects to internal audio sources such as TV Tuner, MPEG, or
other similar cards.
11
Internal SB1394 port
Connects to the SB1394 connector on the Audigy 2 Drive.
12
CD SPDIF connector (CD_SPDIF)
Connects to the SPDIF (Digital Audio) output (where available) on
a CD-ROM or DVD-ROM drive using the Digital CD audio cable
provided.
13
Joystick/MIDI connector (JOYSTICK)
Connects to the Joystick/MIDI cable.
14
Audio Extension connector (AD_EXT)
Connects to the internal Audigy 2 Drive.
Installing Hardware
1-4
Your Joystick/
MIDI Bracket
The Joystick/MIDI bracket is used to attach a joystick or MIDI device:
Joystick/MIDI
connector
Connects to a joystick
or a MIDI device.
Rear view of
connector bracket
Figure 1-2: Connector on the Joystick/MIDI bracket.
Installing Hardware
1-5
Your Audigy 2
Drive
The Audigy 2 Drive provides additional connectivity for a number of other devices.
The front panel of your Audigy 2 Drive has these jacks, connectors and controls:
6
7
5
Click any circled number in
the diagram for a description
of the item.
8
• If your headphones or
microphone uses a 1/8"
(3.5 mm) plug, use a 1/8"
stereo mini plug to 1/4"
stereo phono plug adapter
(included).
• Set the gain of the Mic In 2
jack to the minimum before
connecting or turning on a
microphone, especially if
you are monitoring the
microphone input with
headphones.
4
9
3
2
1
10
11
Figure 1-3:
Jacks, connectors and controls on the Audigy 2 Drive.
Installing Hardware
1-6
Table 2: Description of Jacks, Connectors and Controls.
Click here or on any
description in the table to
return to the main diagram.
Number
Description
1
¼” Line In 2/Mic In 2 jack
Connects to a microphone or audio devices such as electric guitars
and DAT or MiniDisc players.
2
Headphone Volume Control
Controls the headphones output volume. See “Adjusting
Headphones Volume and Microphone Gain” on page 1-10.
3
¼” Headphone jack
Connects to a pair of headphones using a 1/4" stereo plug or
adapter. Your speaker output is muted when you connect the
headphones to the Audigy 2 Drive.
4
Coaxial SPDIF In/Out jacks
Connects to digital audio devices such as DAT and MiniDisc
recorders, via RCA input/output.
5
Optical SPDIF In/Out connectors
Connects to digital audio devices such as DAT and MiniDisc
recorders, via optical input/output.
6
Auxiliary 2 Line In jacks
Connects to consumer equipment such as VCR, TV and CD
players, via RCA Auxiliary audio outputs.
Installing Hardware
1-7
Table 2: Description of Jacks, Connectors and Controls.
Number
Click here or on any
description in the table to
return to the main diagram.
Connecting
Headphones
Description
7
Infrared Receiver
Receptor for the Infrared commands from your IR remote control.
8
MIDI In/Out connectors
Connects to MIDI devices using the mini DIN-to-Standard DIN
adapters provided.
9
SB1394 connector
Connects to IEEE 1394 compatible devices.
10
Line In 2/Mic In 2 selector
(Microphone Gain Control)
To switch to Line In 2, turn the knob counter clockwise over the
Line In 2/Mic In 2 separator mark until you hear a “click”. To
switch back to Mic In 2, turn the knob clockwise over the
separator mark until you hear a “click”. To increase microphone
gain, continue to turn clockwise. See “Adjusting Headphones
Volume and Microphone Gain” on page 1-10.
11
Line In 2/Mic In 2 separator mark
There are two types of headphones that can be connected to your Audigy 2 Drive:
❑ Home or professional headphones fitted with a 1/4" stereo phono plugs.
❑ Personal stereo headphones fitted with a 1/8" 3.5 mm stereo miniplug, such as
those used with personal audio players, when used with the included 1/8" 3.5 mm
minijack to 1/4" plug adapter.
Installing Hardware
1-8
Connecting
Microphones
• The Jumper JP1 may not be
available on certain models
of Audigy 2 Drive.
• The shunt for Jumper JP1
can be found together with
the packet of screws
provided.
There are two types of microphones that can be connected to your Audigy 2 Drive:
❑ Dynamic microphone, which is usually fitted with a ¼" stereo plug, such as those
used in vocal performances.
❑ Condenser microphone, such as those sold for use with computers, are equipped
with a 3.5 mm minijack.
Shunt
To use a dynamic
microphone, place the
shunt onto Jumper JP1.
To use a condenser
microphone,
remove the shunt
from Jumper JP1
(default setting).
Jumper JP1
Figure 1-4:
Microphone jumper settings.
By default, your Audigy 2 Drive is set for use with a condenser microphone. To use
a dynamic microphone, you must place the shunt (jumper) on to Jumper JP1 on your
Audigy 2 Drive. See Figure 1-9 on page 1-16 for the location of Jumper JP1 on your
Audigy 2 Drive.
Installing Hardware
1-9
Adjusting
Headphones
Volume and
Microphone
Gain
You can adjust the headphones volume and microphone gain in two ways.
Using the Audigy 2
Drive control knobs
On the front panel of the Audigy 2 Drive, turn the respective control knob:
❑ Counterclockwise to decrease the headphones volume or microphone gain.
❑ Clockwise to increase the headphones volume or microphone gain.
Installing Hardware
1-10
Using Creative
Surround Mixer
To install Surround Mixer and
other applications, see
“Installing Drivers and
Applications” on page 2-1.
• For best effects, set the
headphones volume and
microphone gain levels to
75% in Creative Surround
Mixer, and then use the
Audigy 2 Drive’s control
knobs to make further
adjustments.
• If you set the headphones
volume or microphone gain
levels to 0%, or mute them
in Creative Surround Mixer,
you hear no sound if the
Audigy 2 Drive’s control
knobs are set to the
maximum.
Using a Remote
Control with
Your Drive
To adjust headphones volume:
1. Click Start -> Programs -> Creative -> Sound Blaster Audigy 2 ->
Surround Mixer.
2. On the Master Control panel of Creative Surround Mixer, make sure that there
is no red “X” on the Speaker button under the Volume slider. Otherwise, click
the Speaker button. This will unmute the headphones output.
3. Drag the Volume slider up or down to adjust the headphones volume.
To adjust microphone gain:
1. Click Start -> Programs -> Creative -> Sound Blaster Audigy 2 ->
Surround Mixer.
2. On the Source panel of Creative Surround Mixer, click an audio input source
button with a down arrow, and then select Microphone.
3. Make sure the Speaker button below the Microphone slider has no red “X” on
it. Otherwise, click the Speaker button. This will unmute the audio input.
4. Drag the slider to adjust the microphone gain.
The Audigy 2 Drive has an infrared receiver for the remote control. This remote
control lets you operate your computer from the comfort of your sofa or bed up to
a distance of 4 meters (13 feet).
Installing Hardware
1-11
Remote Control
Functions
• OSD - On Screen Display.
• Depending on where you
purchased your product,
the actual remote control
may vary from the one
shown here.
Refer to Figure 1-5 and Figure 1-6 below for a description of your remote control’s
functions.
Number pad
Used for the
selection of tracks
and menu items. To
access a two-digit
number track such
as track 10, press
the "1" button
followed by the "0"
button (in quick
succession). During
playback of a media
format, press the
"0" button to display
the track list on the
OSD for selection.
Up/Down buttons
Used for navigating up/
down.
Reverse/Left
button
Used for
rewinding a
track, decreasing
a value or
navigating left.
Play/Pause button
Starts, pauses or resumes the
current playback.
Record
button
Starts
audio
recording.
Slow Motion
Forward button
Reduces the
playback speed
(except for audio
CDs and MIDI
files). Press
repeatedly to select
the speed. Press
the Play/Pause
button to resume
normal playback.
Fast
Forward/
Right button
Used for fast
forwarding a
track,
increasing a
value or
navigating
right.
Select/OK button
Executes a selected
task or command.
During playback of a
media format, press
this button to display
the content menu on
the OSD* for selection.
Figure 1-5:
Next button
Goes to the
next track or
menu page.
Stop/Eject button
Stops the current
playback. Pressing the
button subsequently
will eject the disc.
Previous
button
Goes to the
previous track
or menu page.
Step Forward
button
(For video only)
Press once to
pause the
playback. Pressing
the button
subsequently will
advance to the
next video frame.
To resume normal
playback, press the
Play/Pause button.
Navigation Buttons on the Remote Control.
Installing Hardware
1-12
EAX
button
Displays the
EAXspecific
OSD menu.
Display button
Displays the
current task status,
and the time and
date on the OSD.
Power button
Displays the Shutdown
menu.
Options button
Displays options for
current task.
CMSS button
Press to select CMSS mode.
Return
button
Returns to
parent menu.
Close/Cancel
button
Cancels the current
OSD menu or closes
the current
application
controlled by the
remote control.
Start button
Displays the OSD
Start menu for the
selection of a task.
Figure 1-6:
Mute button
Press to mute audio.
Master Volume buttons
Press the Volume Up (+) or Volume
Down (-) button to control the
master volume of your computer
and Sound Blaster Audigy 2.
Other Buttons on the Remote Control.
Installing Hardware
1-13
Installation Steps
Step 1: Prepare your
computer
Turn off the main power
supply and disconnect your
computer’s power cord.
Systems using an ATX power
supply unit with soft power
off may still be powering the
PCI slot. This can damage
your audio card when it is
inserted into the slot.
Remove any existing audio
card or disable the onboard
audio chipset. For more
information, see “Problems
with Multiple Audio Devices”
on page B-9.
1. Turn off your computer and all peripheral devices.
2. Touch a metal plate on your computer to ground yourself and to discharge any
static electricity, and then unplug the power cord from the wall outlet.
3. Remove the computer cover.
4. Remove the metal brackets from two adjacent unused PCI slots as shown in
Figure 1-7. Put the screws aside for use later.
A
A: metal bracket
B: PCI slot
C: ISA slot (may
not be present
on your
computer)
B
C
Figure 1-7: Removing metal plates
Installing Hardware
1-14
5. To install the Audigy 2 Drive, remove the front panel cover from an unused 5¼"
drive bay, as shown in Figure 1-8.
5¼” drive bay cover
Figure 1-8:
Removing 5¼” drive bay cover.
Installing Hardware
1-15
Step 2: Connect the
Audigy 2 Drive
cables
Connect the cables to the Audigy 2 Drive as shown in Figure 1-9.
D
C
B
• Use the AD_EXT cable
with the Audigy 2 Drive
ONLY. Do not attempt to
use a conventional IDE
cable or any other cable
with the Audigy 2 Drive as
that may cause electrical
shorts and permanent
damage to the Audigy 2
card and Audigy 2 Drive,
which will void the
warranty for this product.
Your computer may
potentially be damaged
too.
• To prevent permanent
damage, use only: the
AD_EXT cable with the
AD_EXT connector, and
the Audigy 2 card with
the Audigy 2 drive.
• Do not force any cable
into a connector. This can
cause permanent damage
to your hardware.
A
E
F
Audigy 2 Drive
A: Internal SB1394
cable
B: Jumper for
microphone type
selection
C: Power splitter cable
D: To system power
supply unit
E: Red-colored wire
F: AD_EXT cable
G: Black circle on the
underside of the
cable
G
Figure 1-9:
Connecting the Audigy 2 Drive cables.
Installing Hardware
1-16
Step 3: Install the
Audigy 2 Drive
1. Slide the Audigy 2 Drive fully into the vacant 5¼" drive bay as shown in Figure
1-10.
2
1
Figure 1-10: Installing the Audigy 2 Drive.
2. Secure its sides to the casing with the screws provided.
Installing Hardware
1-17
Step 4: Install the
Sound Blaster
Audigy 2 card
Do not force the audio card
into the slot. Make sure that
the gold finger PCI connector
on the Sound Blaster Audigy
2 card is aligned with the PCI
bus connector on the
motherboard before you
insert the card into the PCI
expansion slot.
If it does not fit properly,
gently remove it and try
again.
1. Align the Sound Blaster Audigy 2 card with the PCI slot and press the card gently
but firmly into the slot as shown in Figure 1-11.
2
1
Figure 1-11:Securing the audio card to the expansion slot.
2. Secure the card with one of the screws you had placed aside earlier.
Installing Hardware
1-18
Step 5: Install the
Joystick/MIDI
bracket
You may also connect all the
cables to the Sound Blaster
Audigy 2 card first (as shown
in “Step 6: Connect cables to
Sound Blaster Audigy 2 card”
on page 1-20) before securing
the card and Joystick/MIDI
bracket in place.
If you are installing a joystick or MIDI device (optional), secure the Joystick/MIDI
bracket to the slot next to the Sound Blaster Audigy 2 card with the second screw.
Joystick/MIDI bracket
Joystick/MIDI cable
Figure 1-12:Securing the Joystick/MIDI bracket.
Installing Hardware
1-19
Step 6: Connect
cables to Sound
Blaster Audigy 2
card
1. Connect the Joystick/MIDI cable to the Joystick/MIDI connector on the Sound
Blaster Audigy 2 card as shown in Figure 1-13.
A
3
B
C
D
1
• Use the AD_EXT cable with
the Audigy 2 Drive ONLY.
Do not attempt to use a
conventional IDE cable or
any other cable with the
Audigy 2 Drive as that may
cause electrical shorts and
permanent damage to the
Audigy 2 card and Audigy 2
Drive, which will void the
warranty for this product.
Your computer may
potentially be damaged
too.
• Align the red-colored wire
to Pin 1 of the connector
(see Figure 1-13).
You may also connect all the
cables to the Sound Blaster
Audigy 2 card first (as shown
in “Step 6: Connect cables to
Sound Blaster Audigy 2 card”
on page 1-20) before securing
the card and Joystick/MIDI
bracket in place.
2
E
A: Internal SB1394
cable
B: Pin 1
C: AD_EXT cable
D: Red-colored wire
E: Joystick/MIDI
cable
Figure 1-13: Connecting the cables to the Sound Blaster Audigy 2 card.
2. Connect the AD_EXT cable from the Audigy 2 Drive to the AD_EXT connector on
the Sound Blaster Audigy 2 card.
3. Connect the Internal SB1394 cable from the Audigy 2 Drive to the Internal
SB1394 port on the Sound Blaster Audigy 2 card.
Installing Hardware
1-20
For analog CD audio output:
• If the Sound Blaster
Audigy 2 card is connected
to both the CD_SPDIF and
CD Audio connectors on a
CD-ROM or DVD-ROM
drive, do not enable the
CD Audio and CD Digital
options at the same time
in Surround Mixer.
• Analog and Digital CD
audio cables are not
needed when CDDA is
used.
• The CD_SPDIF connector
is not used with software
DVD players.
connect an Analog CD audio cable (available separately) from the Analog Audio
connector on your CD-ROM/DVD-ROM drive to the CD_IN connector on the Sound
Blaster Audigy 2 card as shown in Figure 1-14.
A
C
B
OR
A: CD-ROM/DVD-ROM
drive
B: Analog CD Audio
cable (available
separately)
C: Digital CD Audio
cable
Figure 1-14:Connecting analog/digital audio cables to CD-ROM/DVD-ROM drives.
For digital CD audio output:
connect the Digital CD audio cable from the Digital Audio connector on your CDROM/DVD-ROM drive to the CD_SPDIF connector on the Sound Blaster Audigy 2
card as shown in Figure 1-14.
Installing Hardware
1-21
Step 7: Connect to
power outlet
1. Replace the computer cover.
2. Plug the power cord back into the wall outlet, and turn on the computer.
To connect your Sound Blaster Audigy 2 card to other devices, see “Connecting
Related Peripherals” on page 1-23.
To install drivers and software, refer to “Installing Drivers and Applications” on
page 2-1.
Installing Hardware
1-22
Connecting
Related
Peripherals
Use the AD_EXT cable with
the Audigy 2 Drive ONLY. Do
not attempt to use a
conventional IDE cable or
any other cable with the
Audigy 2 Drive as that may
cause electrical shorts and
permanent damage to the
Audigy 2 card and Audigy 2
Drive, which will void the
warranty for this product.
Your computer may
potentially be damaged too.
Sound Blaster Audigy 2 will give you endless hours of listening pleasure. Figure 115 shows you how to connect related peripherals to your Sound Blaster Audigy 2 to
optimize your enjoyment.
9
2
8
1
Line-out
3
4
7
5
Click any circled number in
the diagram for a description
of the item.
Sound Blaster
Audigy 2 card
6
Figure 1-15:Connecting other devices
Installing Hardware
1-23
Table 3: Description of Connectors and Devices.
Click here or on any
description in the table to
return to the main diagram.
Number
Description
1
Digital Out jack
Connects to digital speakers, for example, Creative InspireTM 5.1
Digital Speakers and MiniDisc or DAT via minijack-to-DIN cable.
2
Line in
Connects to a cassette or CD player, synthesizer, etc.
3
Mic in
Connects to a microphone.
4
Line Out 1 (top), Line Out 2 (middle) and Line Out 3 (bottom)
Connects to analog front, rear and rear center inputs of 6-channel
speakers, for example, 6.1 Creative Inspire or Cambridge
SoundWorks analog speaker systems.
5
SB1394 port
Connects to all IEEE 1394 compatible devices such as NOMAD
digital audio players, DV camcorders, digital cameras, and
WebCams.
6
Joystick/MIDI bracket
Connects to a game pad or MIDI device like BlasterKey.
7
AD_EXT
Connects to Audigy 2 Drive.
Installing Hardware
1-24
Table 3: Description of Connectors and Devices.
Number
*Available separately.
Description
8
Analog CD audio cable* (left) and Digital CD audio cable
(right)
9
CD-ROM/DVD-ROM drive
Click here or on any
description in the table to
return to the main diagram.
Installing Hardware
1-25
Connecting
Speaker Systems
If you have a 5.1 channel speaker system, you can upmix your stereo sources (such
as CD Audio, MP3, WMA, MIDI, and Wave) to 6.1 channels by using Creative MultiSpeaker Surround (CMSS) technology. To upmix, you need to enable the CMSS
feature in Creative EAX Console. Refer to the Creative EAX Console online Help.
4.1 or 5.1 Digital Speaker
System by Creative or
Cambridge SoundWorks
E
C
A
F
G
B
Sound Blaster Audigy 2 card
*For example, Creative
Inspire 6.1 Analog
Speakers.
D
A: Analog Line and Rear Inputs
B: Digital DIN
C: Minijack-to-DIN cable
D: 6.1 speaker audio cable
E: Digital Out jack
F: Line Out (top)
Rear out (middle)
Rear Center Out (bottom)
G: AD_EXT
Connects to Audigy 2 Drive
Analog 6.1 channel
speaker system*
Figure 1-16:Connecting Sound Blaster Audigy 2 card to speaker systems.
Installing Hardware
1-26
Connecting
External
Consumer
Devices
Dolby Digital Decoder/
Amplifier
6
2
7
For discrete 7-channel
amplifiers or systems, use a
3.5 mm (stereo) Audio/Videoto-RCA cable (not included) to
connect Line Out 3 to available
center, subwoofer and rear
center channels.
8
1
Sound Blaster Audigy 2 card
Discrete 6-channel
Amplifier/Speaker
System
3
9
10
OR
Click any circled number in
the diagram for a description
of the item.
5
4
Additional information for advanced users:
For connection to Center and Subwoofer channels using a 3.5mm (stereo)-to-RCA cable or 3.5 mm (stereo)
Audio/Video-to-RCA cable, connect the white RCA jack to the Center input and the red RCA jack to the Subwoofer
input.
Figure 1-17:Connecting external consumer devices to the Sound Blaster Audigy 2 card.
Installing Hardware
1-27
Table 4: Description of Connectors and Consumer Devices.
Click here or on any
description in the table to
return to the main diagram.
Number
Description
1
Dolby Digital (AC-3) SPDIF In
2
3.5 mm (mono)-to-RCA cable
3
3.5 mm (stereo)-to-RCA cable
4
3.5 mm (stereo) Audio/Video-to-RCA cable
5
Analog Front, Rear and Center/Subwoofer Inputs
6
Digital Out jack
7
Line Out 1(top)
Line Out 2 (middle)
Line Out 3 (bottom)
8
AD_EXT
Connects to Audigy 2 Drive
9
3.5 mm (stereo)-to-RCA plug: for 2-channel output, such
as, Front Left and Right channels
10
3.5 mm (stereo) Audio/Video-to-RCA plug: for Center,
Subwoofer and Rear Center channels
Installing Hardware
1-28
Positioning Your
Speakers
Good loudspeaker placement
can enhance your movie
enjoyment, while careless
placement can make good
audio systems sound bad. For
detailed loudspeaker
placement tips, visit the Dolby
Laboratories web site at
http://www.dolby.com/ht/
co_br_0110_ListenersGuideE
X.html
If you are using six speakers,
place them to form a circle
around you (as in Figure 1-18)
and angled toward you. Make
sure that the computer monitor
is not blocking the path of your
front speakers. You may want to
adjust the relative positions of
the speakers until you get the
audio experience you like best. If
you have a subwoofer, place the
unit in a corner of the room for
the best bass experience.
SW
CS
FR
FL
Listener
RL
RC
FL: Front-left
speaker
CS: Center
speaker
FR: Front-right
speaker
RR: Rear-right
speaker
RC: Rear-center
speaker
RL: Rear-left
speaker
SW: Subwoofer
RR
Figure 1-18:Recommended speaker
positions.
Installing Hardware
1-29
2
Installing Software
This chapter tells you how to install the Sound Blaster Audigy 2
Platinum software.
Installing Software
Installing Drivers
and Applications
• During the installation
process, Windows 98 SE
users will be prompted to
insert the Windows 98 SE
installation CD into the CDROM drive. Insert the
installation CD into the CDROM drive and then click
the OK button.
• Some computers may not
be supplied with the
Windows 98 SE CD. The
necessary files may be
found in D:\Windows\
Options\Cabs (where D:
represents the drive
Windows has been
installed on).
You need to install device drivers and applications prior to using your Sound Blaster
Audigy 2 Platinum. To install these drivers and the selected software applications,
use the following instructions. The instructions are applicable to all supported
Windows operating systems.
1. After you have installed the Sound Blaster Audigy 2 card and Audigy 2 Drive, turn
on your computer. Windows automatically detects the audio card and device
drivers.
2. When prompted for the audio drivers, click the Cancel button.
3. Insert the Sound Blaster Audigy 2 Installation CD into your CD-ROM drive.
If the drive supports Windows AutoPlay mode, the CD starts running
automatically. If not, you need to enable your CD-ROM drive’s auto-insert
notification feature. For more details, see “Problems Installing Software” on page
B-1.
4. Follow the instructions on the screen to complete the installation.
5. When prompted, restart your computer.
To feel the audio card’s awesome gaming, music reproduction and home studio
capabilities, install the Sound Blaster Audigy 2 Feature Showcase Demo. This demo
requires high-quality 5.1/6.1 speaker for optimal listening experience. See “Sound
Blaster Audigy 2 Feature Showcase Demo” on page 2-2.
Installing Software
2-1
Sound Blaster
Audigy 2 Feature
Showcase Demo
1. Insert the Sound Blaster Audigy 2 Feature Showcase Demo CD into your CD-ROM
drive.
If the drive supports Windows AutoPlay mode, the CD starts running
automatically. If not, you need to enable your CD-ROM drive’s auto-insert
notification feature. For more details, see “Problems Installing Software” on page
B-1.
2. Follow the instructions on the screen to complete the installation, and to run the
Demo.
Uninstalling and
Reinstalling the
Applications and
Device Drivers
At times you may need to uninstall or reinstall some or all of the audio card's
applications and device drivers to correct problems, change configurations, or
upgrade outdated drivers or applications. The following instructions tell you how to
do so in all Windows operating systems.
Reinstalling all Audio
Drivers and
Applications
If you think the audio drivers and applications are corrupted, you may want to
reinstall all of them. To do so:
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Click the Install/Uninstall tab (or Change or Remove Programs button).
4. Select the Sound Blaster Audigy 2 entry, and then click the Add/Remove (or
Change/Remove) button.
5. In the InstallShield Wizard dialog box, select the Repair button, and then click
the Next button.
If prompted, insert the Sound Blaster Audigy 2 Installation CD into your CD-ROM,
and click the OK button.
6. Click the Yes button.
Before you begin, close all audio card applications. Applications that are still
running during the uninstallation will not be removed.
Installing Software
2-2
7. Restart your computer when prompted.
You can now check the computer to see if the reinstalled software works properly. If
not, proceed to “Troubleshooting and FAQs” on page B-1.
Uninstalling all
Audio Drivers and
Applications
For a cleaner installation, you may want to uninstall all the audio drivers and
applications before you reinstall them again. To do so:
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Click the Install/Uninstall tab (or Change or Remove Programs button).
4. Select the Sound Blaster Audigy 2 entry, and then click the Add/Remove (or
Change/Remove) button.
5. In the InstallShield Wizard dialog box, select the Remove button, and then
click the Next button.
6. Click the Yes button.
7. Restart your computer when prompted.
To uninstall Creative MediaSource and all its components, do the following:
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Click the Install/Uninstall tab (or Change or Remove Programs button).
4. Select the Creative MediaSource entry, and then click the Add/Remove (or
Change/Remove) button.
5. In the InstallShield Wizard dialog box, click the Full Uninstallation button,
and then click the Next button.
6. Click the Yes button.
7. Restart your computer when prompted.
Installing Software
2-3
You may now install existing or updated Sound Blaster Audigy 2 Platinum device
drivers or applications. For more information, see “Installing Drivers and
Applications” on page 2-1.
Installing/
Uninstalling selected
Audio Drivers or
Applications
The above instructions help you to install or uninstall all device drivers or
applications. However, you can also install or uninstall selected drivers or
applications.
You may want to install/uninstall a selected audio driver or application. To do so:
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Click the Install/Uninstall tab (or Change or Remove Programs button).
4. Select the Sound Blaster Audigy 2 entry, and then click the Add/Remove (or
Change/Remove) button.
5. In the InstallShield Wizard dialog box, select the Modify button, and then click
the Next button.
6. Click the check box of the application that you want to uninstall to clear it.
If you want to install an application, click the application check box to select it.
7. Click the Next button.
If prompted, insert the Sound Blaster Audigy 2 Installation CD into your CD-ROM,
and click the OK button.
8. Restart your computer when prompted.
To uninstall a selected component in Creative MediaSource, do the following:
1. Click Start -> Settings -> Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Click the Install/Uninstall tab (or Change or Remove Programs button).
4. Select the Creative MediaSource entry, and then click the Add/Remove (or
Change/Remove) button.
Installing Software
2-4
5. In the InstallShield Wizard dialog box, click the Custom Uninstallation
button, and then click the Next button.
6. Click the check box of the application that you want to uninstall to select it.
7. Click the Next button.
8. Restart your computer when prompted.
Updating
Windows 2000
(Service Pack 2)
Windows 2000 now provides better support for AC-3 SPDIF output (non-PCM
through waveOut) for software DVD viewing. Click the web site link below to
download the Windows 2000 Service Pack 2 to enjoy this support and to fix other
issues in the Windows 2000 OS.
http://www.microsoft.com
Updating
Windows 98 SE
Installing Digital
Video Update
If you have installed DirectX 8.0 or 8.0a run time, install the latest update for this
application. (DirectX 8.1 users do not need the update.)
This update provides PAL support and improved device support to 1394 Digital
Video equipment users This is applicable for Windows 98 SE and Windows 2000
users. This update provides minor improvement to the Windows Me OS. To look for
this update, go to the web site below.
http://www.microsoft.com
Installing Software
2-5
3
Using Audigy 2 Software
Find out how the software accompanying your audio card can be used
to control and customize the card’s features for best performance.
Using Audigy 2 Software
Creative Sound
Blaster Audigy 2
Applications
The applications included with
Sound Blaster Audigy 2 may
differ from those described
here. Sound Blaster Audigy 2
may also come with third
party applications.
The following software is designed for you to access the basic as well as the
advanced features of your audio card. We recommend that you familiarize yourself
with their functions in order to make full use of Sound Blaster Audigy 2’s rich
features.
Demos: Providing an overview of Sound Blaster Audigy 2’s features
❑ Creative Sound Blaster Audigy 2 Getting Started Demo
❑ Creative Sound Blaster Audigy 2 Feature Showcase Demo
❑ SoundFont Showcase
Introduction to the Sound Blaster Audigy 2 software suite
❑ Creative MediaSource Go!
❑ Creative MediaSource Go! Launcher
❑ Creative MediaSource Player
❑ Creative MediaSource Organizer
❑ Creative MediaSource DVD-Audio Player
❑ Creative EAX Console
❑ Creative Surround Mixer
❑ Creative Speaker Calibrator
❑ Creative Speaker Settings
❑ Creative MiniDisc Center
❑ Creative SoundFont Bank Manager
❑ Creative Audio Stream Recorder 2
❑ Creative Wave Studio
Diagnostic and troubleshooting utilities
❑ Creative Diagnostics
❑ Creative Speaker Settings
Using Audigy 2 Software
3-1
Demos
Three demo packages have been included to showcase the basic as well as the
advanced features of your Sound Blaster Audigy 2 card. We recommend that you
play them at least once in order to have a good overview of your card’s features.
Sound Blaster
Audigy 2 Getting
Started Demo
This is a good starting point from which you can learn about Sound Blaster Audigy
2. The Sound Blaster Audigy 2 Getting Started Demo consists of several interactive
and informative demos that highlight different aspects of Sound Blaster Audigy 2:
experiencing digital music and digital gaming, watching movies, connecting
speakers, and performing tasks.
Sound Blaster
Audigy 2 Feature
Showcase Demo
Use the Sound Blaster Audigy 2 Feature Showcase Demo to feel the audio card’s
awesome gaming, music reproduction, and home studio capabilities.
Experience the following exciting features of the new Sound Blaster Audigy 2:
❑ DVD-Audio Playback — Learn more about this new, high-resolution music format
and experience the difference when a DVD-Audio clip is being played.
❑ EAX ADVANCED HD technologies — Experience complex multi-environment audio
effects as you navigate through a fascinating virtual 3D world. Run this
demonstration and experience EAX ADVANCED HD technologies such as
Environment Panning, Environment Reflection and Environment Morphing.
Compare the scenes with and without EAX ADVANCED HD, and you will
understand why more game developers are using EAX ADVANCED HD
technologies for the best gaming experience.
❑ Dolby Digital Surround EX Support — Listen to an audio clip containing an
additional rear channel (rear center) that produces a richer and more consistent
surround effect than that of systems with only two rear channels.
Note: The Sound Blaster Audigy 2 Feature Showcase Demo can be installed using the
separate Demo CD in your package. This demo will run only if a Sound Blaster Audigy 2 card
is installed because the software utilizes the card’s hardware capabilities for the
demonstrations.
Using Audigy 2 Software
3-2
SoundFont
Showcase
SoundFont Showcase contains a wide and comprehensive range of downloadable
SoundFont demos from companies like Sonic Implants and Voice Crystal. You can
also learn how to create and manage your own SoundFont banks in here.
For more information and usage details on SoundFont Showcase, refer to its online
Help.
Introduction to
the Sound
Blaster Audigy 2
software suite
This section walks you through the main suite of the Sound Blaster Audigy 2
software that enables you to make full use of Sound Blaster Audigy 2’s versatile
and powerful features.
Creative
MediaSource Go!
Creative MediaSource Go! is a convenient launch pad, not only for Creative
MediaSource's components, but also for your own frequently used applications. If
you have desktop shortcuts for your favorite applications, you can place them in one
central location, Creative MediaSource Go!
The Creative MediaSource Go! button launches Creative MediaSource Go! Launcher.
Creative MediaSource Go! floats on your desktop as a small profile bar. Clicking a
button on the bar causes it to expand horizontally into a shortcut bar. Creative
MediaSource Go! Launcher contains icons that launch the various MediaSource
modules for controlling Sound Blaster Audigy 2. You can also add your own shortcut
icons to Creative MediaSource Go!.
For more information and usage details on Creative MediaSource Go!, refer to its
online Help.
Using Audigy 2 Software
3-3
Creative
MediaSource Go!
Launcher
Just like the Start button in Windows, Creative MediaSource Go! Launcher provides
a single point of access to most of the software programs you need, to control and
customize Sound Blaster Audigy 2.
Creative MediaSource Go! Launcher consists of four tabs: Programs, Product
Settings, Product Support and Companion Products.
❑ Programs houses shortcuts to Sound Blaster Audigy 2 applications. You can also
add your own shortcuts to other applications.
❑ Product Settings houses shortcuts to specific programs for changing Sound
Blaster Audigy 2’s hardware settings.
❑ Product Support contains diagnostic software, product update information,
product registration forms, demonstration software as well as helpful
documentation such as Getting Started guides.
❑ Companion Products allows viewing of information on other Creative products
and applications.
For more information and usage details on Creative MediaSource Go! Launcher, refer
to its online Help.
Creative
MediaSource Player
Creative MediaSource Player is the only software you will need for music and
multimedia entertainment. Unlike other media players, Creative MediaSource
Player is specially designed to access the power of your Sound Blaster Audigy 2
card. With it, you can:
❑ play back music and multimedia files: MP3, WAV, WMA, NVF, MLP, Video CD, etc
❑ enhance playback of ordinary music with surround effects using EAX
❑ record audio at various resolutions up to 24-bit/96 kHz
❑ vary the speed of audio playback without affecting the pitch (Time Scaling)
❑ use Smart Volume Management to play back a list of songs at a similar volume
level even if they were originally recorded at different loudness levels
Using Audigy 2 Software
3-4
For extra convenience, you can switch between Creative MediaSource Organizer and
Creative MediaSource Player with just a click of the mouse. For more information
and usage details on Creative MediaSource Player, refer to its online Help.
Creative
MediaSource
Organizer
Managing a huge collection of audio CDs and MP3 files can be a headache. With
Creative MediaSource Organizer, you can find any recording easily, no matter where
it is stored on your hard disk or external storage devices. The following is a list of
tasks you can perform with Creative MediaSource Organizer.
Finding and organizing
songs
Creative MediaSource Organizer searches your hard disk to compile a database of
songs available, called a “PC Music Library” or PCML. Once you have a PCML, you
can sort it and search for songs. Searching is very fast due to a sophisticated
engine and use of three search fields: artist, genre and album.
Once songs have been found, you can create playlists to automatically replay
them in any desired sequence. You can also enter and edit extra information about
each MP3 recording with ID3 tags.
Keep your music
database up to date
As songs are added or deleted from your computer and other storage devices, your
PCML will need to be kept up to date. The Media Sniffer will monitor specified
folders on your hard disk for file changes, and update your PCML accordingly.
Transferring songs
NOMAD users can use Creative MediaSource Organizer to transfer music files to
and from the computer and other compatible devices.
Automatically playing
multimedia content
Media Detector makes it easy for users to access multimedia content from various
internal or external media. There is no need to hunt through a maze of different
software to play different types of files.
Media Detector automatically recognizes the insertion or connection of CDs, VCDs,
Using Audigy 2 Software
3-5
and external devices like the NOMAD Jukebox and NOMAD MP3 players. Upon
recognition, the content in the media will automatically start playing without
further intervention from the user.
Extracting and
converting songs
Storing hundreds of songs on your computer can consume much hard disk space.
WAV files and tracks from audio CDs can take up to 50 MB per song. To reduce
storage on your hard disk, you can convert tracks from audio CDs into smaller 4 to
5 MB MP3 files. Creative MediaSource Organizer’s built-in Rip Now module lets you
easily extract tracks from audio CDs, then convert them to MP3 and WMA formats
at high resolution bit rates of 320 Kbps and 160 Kbps, respectively.
To eliminate the need for you to manually type the track information of an audio CD’s
ripped tracks, a feature called CDDB can connect your computer to the Internet
(Gracenote’s CDDB service) and automatically retrieve the track names and other
useful track information for you.
Storing music on
recordable CD
If you have a CD-writer, another way to reduce music storage on your computer’s
hard disk is to record audio tracks onto CD-R or CD-RW for playback on many
consumer hi-fi devices. Creative MediaSource Organizer’s Burn CD module lets you
create your own audio and MP3 CDs from WAV, MP3 and WMA files. The Burn CD
feature also lets you easily design, create, and print matching CD covers and liner
notes for your audio CDs.
For more information and usage details on Creative MediaSource Organizer, refer to
its online Help.
Creative
MediaSource DVDAudio Player
Use this application to play back today’s highest quality audio recordings available
on DVD-Audio discs. You can enjoy 24-bit/96 kHz multichannel surround sound
music, or stereo recordings of up to 24-bit/192 kHz resolution. Creative
MediaSource DVD-Audio Player requires genuine Intel Pentium III 800 MHz,
Windows 2000 SP2 or Windows XP SP1, and a DVD-ROM drive of at least 6X speed.
Using Audigy 2 Software
3-6
Creative EAX
Console
EAX Console allows you to configure the Audigy 2 processor's effects engine.
EAX ADVANCED HD promises to deliver sounds that are so life-like, you can almost
see them! It is the computer industry's first system to recreate and deliver realworld, interactive audio experiences in games, music, and other audio applications.
These audio effects take your computer beyond home-theater quality, immersing
you in sound so vivid, your imagination can almost “see” it. The effects go beyond
today's surround sound and 3D positional audio, to actually model an environment
by taking into account room size, acoustic properties, reverb, echo, and many other
effects that create a real-world experience.
EAX Console consists of four sections: Audio Effects, CMSS 3D, Audio Clean-up,
and Time Scaling.
Audio Effects:
Environmental Sound
Processing
In Audio Effects, you can choose how you want to enhance all kinds of ordinary twochannel sounds.
❑ Advanced EQ lets you boost or de-emphasize the low, mid or high frequencies
of sound to suit individual preference and equipment characteristics. Choose
various presets like Jazz or Rock to suit the audio characteristics you like best.
❑ Special Effects let you modify sounds with pre-programmed algorithms so that
male voices can be turned into female voices, or human speech turned into
“chipmunk talk”. You can have lots of fun, especially when communicating over
the Internet.
❑ Studio Effects can add standard distortion, wah, delays and chorus effects to an
electric guitar or other musical instrument.
❑ Environmental Effects simulate typical acoustic environments like stadiums,
concert halls, and jazz clubs. By choosing an effect like “concert hall”, you can
make any music sound like it is being produced inside a concert hall, with all the
characteristic echos and reverbration. Various settings let you vary the type of
effect, amount of effect applied, and others. If you have connected rear speakers
to your computer, EAX will trick your ears into believing that your room has
Using Audigy 2 Software
3-7
turned into a concert hall or jazz club. EAX becomes more effective as the number
of speakers connected is increased. It supports up to 6 speakers and one
subwoofer.
❑ Karaoke Effects let singers add high-quality echo to add richness to their voices.
Users can also vary the music’s pitch to suit their vocal range.
CMSS 3D: Simulating
Surround Sound
Creative MultiSpeaker Surround (CMSS) 3D makes ordinary two-channel (Left and
Right Stereo) sound seem to surround you, even through only two speakers. For
users with 5.1 or 6.1 multichannel speaker systems, CMSS can also simulate
surround sound from ordinary stereo. This is useful for watching DVDs and VCDs,
which contain only stereo soundtracks.
Select CMSS for multichannel audio enhancement on 4/4.1, 5.1 or 6.1 speaker
systems, and CMSS2 for movies.
Note: For a 4/4.1-speaker system, audio for your subwoofer is processed by the speaker
system.
Audio Clean-up:
Removing noise and
distortion
Audio Clean-up allows you to process prerecorded as well as real-time audio, in
order to remove noise, click sounds and other artifacts. For example, when
recording music from old vinyl records, “click” and “pop” sounds can be removed
with the Clean-up feature. The Click Meter informs you whenever the noise cleanup feature is activated during recording and also how many clicks are removed.
Time Scaling: Varying
the speed of playback
Karaoke fans and musicians may sometimes wish to slow a song down (or speed it
up) to catch the lyrics or play along with the music. However, varying the speed
usually also varies the pitch of the song. With the Time Scaling feature, Sound
Blaster Audigy 2 users can maintain the pitch of a song while varying the playback
speed.
For more information and usage details on EAX Console, refer to the Creative EAX
online Help.
Using Audigy 2 Software
3-8
Creative Surround
Mixer
Use Creative Surround Mixer to select the device you wish to listen to or record from.
It operates in two possible modes. Click the Basic Mode or Advanced Mode button
to switch between the two modes:
In Basic mode, you can:
❑ mix sounds from various audio input sources when playing or recording
❑ control volume, bass and treble
In Advanced mode, you can:
❑ control balance and vary the loudness ratio between front/rear speakers (fader)
❑ control the relative loudness levels between Front Center, Rear Center and
Subwoofer speakers (if any)
For more information and usage details on Creative Surround Mixer, refer to its
online Help.
Creative Speaker
Settings
This is the main application to use for the following tasks:
❑ Designating the number and configuration of speakers to use
❑ Testing your speakers
❑ Activating or deactivating Digital Output
❑ Managing bass output by selecting subwoofer crossover frequency and volume
Creative Speaker
Calibrator
Creative Speaker Calibrator assists you in optimizing loudspeaker settings and
positioning to create much better surround sound and gaming sound effects.
Creative MiniDisc
Center
Creative MiniDisc Center allows you to play back songs on CDs or supported audio
formats, and record them to digital recorders such as Digital Audio Tape machines,
and also MiniDisc (MD) recorders.
With MiniDisc Center, you can:
Using Audigy 2 Software
3-9
❑ create an album of your favorite songs, each of which may be in a different audio
format
❑ insert a preset period of silence automatically between each track
❑ play back your personal album and record it to your MD recorder
For more information and usage details on Creative MiniDisc Center, refer to its
online Help.
Creative SoundFont
Bank Manager
You can use Creative SoundFont Bank Manager to easily switch between multiple
SoundFont banks for performances. This module is optimized to let users quickly
audition various presets, reset MIDI devices, or create/modify/save various
SoundFont banks from your computer’s RAM. Creative SoundFont Bank Manager
also switches the Drum Kit on or off at Midi Channel 10.
A virtual keyboard is provided for the user to use the computer’s keyboard or mouse
to audition SoundFont banks or play musical notes produced through MIDI devices.
To edit the presets in the SoundFont banks, use Vienna SoundFont Studio, which you
can download from http://www.SoundFont.com.
You can use external MIDI input devices to audition your MIDI banks and
instruments. First, connect a MIDI input device to your audio card and then select
that device in the Creative SoundFont Bank Manager. Once you discover the power
of SoundFont technology, you will be amazed at the sound design possibilities
available.
For more information and usage details on Creative SoundFont Bank Manager, refer
to its online Help.
Creative Audio
Stream Recorder 2
Normally, to listen to a song on the Internet, you need to download the entire file
onto your hard disk first — before you can even hear the music.
Internet radio stations can, however, make it more convenient for you to enjoy
downloaded music: they employ “streaming” technology by which music data flows
like a “stream” to your audio card directly, bypassing permanent hard disk storage.
Using Audigy 2 Software
3-10
Thus, the song starts to play as soon as a portion of its data stream has arrived at
your audio card. The downside of streaming technology was that you could not
record the music onto your hard disk for future reference.
Audio Stream Recorder 2 (ASR2) is designed to overcome this problem by letting
you record streaming audio onto your hard disk as standard MP3 or WMA files.
To use ASR2, select from its predefined list of radio stations to listen to. You can click
the red Record button to start recording music to your hard disk, or use the Schedule
feature to program the computer to record streaming music unattended. You can
also use ASR2 to listen to selected radio stations live by clicking the blue Play button.
For more information and usage details on Creative Audio Stream Recorder 2, refer
to its online Help.
Creative Wave
Studio
When you need to edit sound files, use Creative Wave Studio. This application
supports popular file formats like WAV and AIFF. With Wave Studio, you can convert
between file formats and edit out any section of sound. Apply effects like fade-in/
fade-out. You can also use it to blend two or more songs into a single file.
For more information and usage details on Creative Recorder, refer to its online Help.
Diagnostic and
troubleshooting
utilities
Creative Diagnostics
Use Creative Diagnostics to quickly test your audio card’s Wave, MIDI or CD Audio
playback capability, recording function and speaker output. For more information
and usage details on Creative Diagnostics, refer to its online Help.
Using Audigy 2 Software
3-11
Creative Speaker
Settings
This is the main application to use for managing your speakers and troubleshooting
problems related to speaker configurations. See “Creative Speaker Settings” on
page 3-9.
Using Audigy 2 Software
3-12
A
General Specifications
This section displays the specifications of your Sound Blaster
Audigy 2 card, Joystick/MIDI bracket and Audigy 2 Drive.
General Specifications
This section displays the specifications of your Sound Blaster Audigy 2 card,
Joystick/MIDI bracket and Audigy 2 Drive.
Features
PCI Bus Mastering
❑ PCI Specification Version 2.1 compliant
❑ Bus mastering reduces latency and speeds up system performance
Audigy 2 Processor
❑ Advanced hardware accelerated digital effects processing
❑ 32-bit digital processing, which maintains a 192 dB dynamic range
❑ Patented 8-point interpolation that reduces distortion to inaudible levels
❑ 64-voice hardware wavetable synthesizer
❑ Professional quality digital mixing and equalization
❑ Unlimited size of SoundFont bank can be mapped to host memory (limited by
available system memory)
High Quality Audio
Path
❑ Mixes analog sources such as CD Audio, Line in, Auxiliary, TAD and PC speaker,
Microphone in via AC’97 Codec with internal digital sources
❑ Playback of 64 audio channels, each at an arbitrary sample rate
❑ 32-bit mixing of all digital sources within Audigy 2’s Digital Mixer
❑ 24-bit Analog-to-Digital conversion of analog inputs at 96 kHz sample rate
❑ 24-bit Digital-to-Analog conversion of digital sources at 96 kHz to analog 5.1
speaker output
❑ 24-bit Digital-to-Analog conversion of stereo digital sources at 192 kHz to stereo
output
General Specifications
A-1
❑ 16-bit to 24-bit recording sampling rates: 8, 11.025, 16, 22.05, 24, 32, 44.1, 48
and 96 kHz
Professional Digital
Audio Processing
❑ Supports Sony/Philips Digital Interface (SPDIF) format of up to 24-bit/96 kHz
quality
❑ SPDIF output at selectable sampling rate of 48 or 96 kHz
Note: SPDIF output not available during playback of protected digital audio
contents authored with DRM (Digital Rights Management) technology
❑ Selectable 6-channel SPDIF output to matching digital speaker systems
❑ Software switching of SPDIF Input-to-Output (bypass) to minimize cable
connection hassle
❑ Low latency multitrack recording with ASIO support
Flexible Mixer Control
❑ Software playback control of CD Audio, Line In, Auxiliary, TAD, PC speaker,
Microphone In, Wave/DirectSound device, MIDI device and CD Digital (CD SPDIF)
❑ Software recording control of Analog Mix (sum of CD Audio, Line In, Auxiliary,
TAD, PC speaker) Microphone In, Wave/DirectSound device, MIDI device and CD
Digital (CD SPDIF)
❑ Selectable input source or mixing of various audio sources for recording
❑ Adjustable master volume control
❑ Separate bass and treble control
❑ Front and rear balance control
❑ Muting and panning control for mixer sources
Dolby Digital (AC-3)
Decoding
❑ Decodes Dolby Digital Surround EX to 6.1 or 5.1 channels or pass-through
compressed SPDIF bitstream to an external decoder
❑ Bass redirection: enhances bass output to subwoofer for small satellite speaker
systems
General Specifications
A-2
❑ Crossover bass frequency (10–200 Hz): adjustable to standalone subwoofer units
for desired bass level
❑ Adjustable Center, Rear Center and LFE level control
Creative Multi Speaker
SurroundTM (CMSSTM)
❑ Multispeaker technology
❑ Upmixes mono or stereo sources to 6.1 channels
❑ Professional-quality panning and mixing algorithm
SB1394TM Compatibility
❑ Compliant to IEEE 1394a specification
❑ Supports data rates of 100, 200, and 400 Mbps
❑ Supports up to 63 IEEE 1394 compatible devices in a daisy-chain configuration
❑ Supplies up to 3 watts to IEEE 1394 compatible devices
Connectivity
Sound Blaster
Audigy 2 card
Audio Inputs
❑ One line-level analog Line input via stereo jack on rear bracket
❑ One mono Microphone analog input via stereo jack on rear bracket
❑ CD_IN line-level analog input via 4-pin Molex connector on card
❑ AUX_IN line-level analog input via 4-pin Molex connector on card
❑ TAD line-level analog input via 4-pin Molex connector on card
❑ CD_SPDIF digital input via 2-pin Molex connector on card
Audio Outputs
❑ DIGITAL OUT via 4-pole 3.5 mm minijack on rear bracket
General Specifications
A-3
❑ Three line-level analog outputs via 3.5 mm minijacks on rear bracket: front, rear,
and rear center/center/subwoofer Line-Outs 1, 2 and 3
❑ Stereo headphone (32-ohm load) support on Front Line-Out
SB1394 Interfaces
❑ One 2 x 5 pin Internal SB1394 connector on card
❑ One 6-pin SB1394 port on rear bracket
The 6-pin SB1394
connector/port has a 3 watt
maximum power output.
Connect only one high power
usage device such as the
IEEE 1394 hard disk and CDRW drive to this port unless
it is self-powered.
Interfaces
❑ AD_EXT 2 x 20 pin header for connection to Audigy 2 Drive
❑ JOYSTICK 2 x 8 pin header for connection to the Joystick/MIDI connector
(optional attachment)
General Specifications
A-4
Audigy 2 Drive
Audio/Video Inputs and
Outputs On Front
Panel
❑ Two RCA jacks for coaxial SPDIF input and output
❑ One headphone output with auto detection via ¼” stereo jack with volume control
❑ One shared line-level analog Line/Microphone input (Line In 2/Mic In 2) via ¼”
stereo jack. Shared input selectable via switch with gain control for microphone
❑ Two mini DIN female connectors for MIDI input and output
❑ Two RCA jacks for left and right channel stereo Auxiliary inputs
❑ Two optical connectors for optical SPDIF input and output
❑ One SB1394 connector for IEEE 1394 input and output
Interfaces
❑ One 4-pin power supply header for connection to system power supply unit
❑ One 2 x 20 pin AD_EXT header for connection to Sound Blaster Audigy 2 card
❑ One Infrared receiver for receiving infrared signals from the remote control
❑ One 2 x 5-pin SB1394 header for connection to the Sound Blaster Audigy 2 card
General Specifications
A-5
B
Troubleshooting and FAQs
This section provides solutions to problems you may
encounter during installation or normal use.
Troubleshooting and FAQs
This appendix provides solutions to problems you may encounter during installation
or normal use.
Problems
Installing
Software
The installation does not start automatically after the Sound Blaster Audigy
2 Installation CD is inserted.
The AutoPlay feature in your Windows system may not be enabled.
To start the installation program through the My Computer shortcut menu:
1. Double-click the My Computer icon on your Windows desktop.
2. In the My Computer window, right-click the CD-ROM drive icon.
3. On the shortcut menu, click AutoPlay and follow the instructions on the screen.
To enable AutoPlay through Auto Insert Notification:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab and select
your CD-ROM drive.
4. Click the Properties button.
5. In the Properties dialog box, click the Settings tab and select Auto Insert
Notification.
6. Click the OK button to exit from the dialog box.
Troubleshooting and FAQs
B-1
Problems with
Sound
There is unexpected excessive environmental sound or effects when an
audio file is played.
The last selected preset is an inappropriate environment for the current audio file.
To switch to an appropriate environment:
1. Click the Audio Effects tab in EAX Console.
2. Click the Enable/Disable Audio Effects check box to clear it.
Note:The preset box title may change, depending on the effect you select.
No sound from the headphones.
Check the following:
❑ The headphones are connected to the Headphones jack.
❑ In the Speaker Selection tab of Creative Speaker Settings, the Headphones
option is selected in the Speaker/Headphone Selection box.
❑ In the Basic tab of Creative Surround Mixer, the recording source selected is
“What U Hear”.
Individual analog recording sources are not displayed in Creative Surround
Mixer.
The following analog recording sources are combined in one recording control called
Analog Mix (Line/CD/TAD/Aux/PC), which is found in the Record panel of the
Basic tab:
❑ Line-In
❑ CD Audio
❑ Auxiliary
❑ TAD-In
❑ PC Speaker
Troubleshooting and FAQs
B-2
Individual analog recording sources cannot be selected in Creative
Surround Mixer.
Five analog recording sources are combined under the selection Analog Mix (Line/
CD/TAD/Aux/PC). For more information, see “Individual analog recording sources
are not displayed in Creative Surround Mixer.” on page B-2.
To record an individual analog source:
❑ In the Record panel of the Basic tab in Creative Surround Mixer, make sure the
recording source selected is Analog Mix (Line/CD/TAD/Aux/PC).
❑ In the Source panel, mute the analog sources that you do not want to record by
clicking the Speaker button to change it to a button with a red cross sign on it.
No sound from the speakers.
Check the following:
❑ You have connected your speakers to your card's output.
❑ You have selected the correct source in the Source panel of Creative Surround
Mixer.
❑ If both the above conditions have been met and you still do not get any sound,
click the red plus sign above the Volume control and check whether the Digital
Output Only check box is selected. If it is, you are in the Digital Output Only
mode and so must connect to digital speakers to hear the sound from your audio
card. See the section on “Speaker Selection Settings” in Creative Speaker
Setting’s online Help for more information.
No audio output when playing digital files such as .WAV, MIDI files or AVI
clips.
Check the following:
❑ The speakers’ volume control knob, if any, is set at mid-range. Use Creative
Surround Mixer to adjust the volume, if necessary.
Troubleshooting and FAQs
B-3
❑ The powered speakers or external amplifier are connected to the card’s Line Out
or Rear Out jack.
❑ There is no hardware conflict between the card and a peripheral device. See
“Resolving I/O Conflicts” on page B-11.
❑ The Speaker selection in Creative Speaker Settings corresponds to your speaker
or headphone configuration.
No audio output when playing audio CDs or DOS games that require a CDROM.
To solve this problem:
❑ Make sure the Analog Audio connector on the CD-ROM drive and the CD In
connector on the audio card are connected.
❑ Enable digital CD playback:
For Windows 98 SE
i. Click Start -> Settings -> Control Panel.
ii. In the Control Panel dialog box, double-click the Multimedia icon.
iii. In the Multimedia Properties dialog box, click the CD Music tab.
iv. Click the Enable digital CD audio for this CD-ROM device check box to select it.
v. Click the OK button.
For Windows Me
i. Click Start -> Settings -> Control Panel.
ii. In the Control Panel dialog box, double-click the System icon.
iii. In the System Properties dialog box, click the Device Manager tab.
iv. Double-click the DVD/CD-ROM drives icon.
Your computer drives will appear.
v. Right-click the disk drive icon. A menu will appear.
vi. Click Properties.
vii.In the Digital CD Playback box of the next dialog box, click the Enable digital CD
audio for this CD-ROM device check box to select it.
Troubleshooting and FAQs
B-4
viii.Click the OK button.
For Windows 2000 and Windows XP
i. Click Start -> Settings -> Control Panel.
ii. In the Control Panel dialog box, double-click the System icon.
iii. In the System Properties dialog box, click the Hardware tab.
iv. Click the Device Manager button.
v. Double-click the DVD/CD-ROM drives icon.
Your computer drives will appear.
vi. Right-click the disk drive icon. A menu will appear.
vii.Click Properties.
viii.In the Digital CD Playback box of the next dialog box, click the Enable digital CD
audio for this CD-ROM device check box to select it.
Panning a source sometimes turns off its sound.
This occurs when you are in the Digital Output Only mode and the source’s left-right
balance in a software mixer application other than Creative Surround Mixer (for
example, the Windows Volume Control application) is at the opposite end compared
to the position to which you have panned the source in the Basic tab of Creative
Surround Mixer. For example, the CD Audio balance in Windows Volume Control is
on the left but in Creative Surround Mixer you have panned the CD Audio to the
right.
To solve this problem:
Open that other mixer, and center the balances for all the audio input sources.
This ensures that your analog sources will not turn silent when you pan them in
Creative Surround Mixer.
Troubleshooting and FAQs
B-5
Problems with
File Transfers on
Some VIA
Chipset
Motherboards
After you install the Audigy 2 card on a VIA chipset motherboard, you may have
the slight chance of seeing one of the following:
When transferring large amounts of data, the computer stops responding
(‘hangs’) or restarts itself, OR
Files transferred from another drive are incomplete or corrupted.
These problems appear in a small number of computers, which contain the VIA
VT82C686B controller chipset on their motherboards.
To verify if your motherboard has the VT82C686B chipset:
❑ Refer to your computer or motherboard manual, or
❑ In Windows:
i. Click Start -> Settings -> Control Panel.
ii. Double-click the System icon.
iii. Click the Device Manager or Hardware tab.
iv. Click the Systems devices icon.
v. In the list that appears, see if the items
highlighted in Figure B-1 appear.
vi. If the items appear, remove your computer cover
and locate the VIA chipset on your motherboard.
(Take note of the safety precautions on page 114.)
The VT82C686B chipset has its model number
inscribed on the chip.
If you have the VT82C686B chipset:
❑ Creative recommends that you first contact your
computer vendor or motherboard manufacturer
Figure B-1: Device Manager tab.
for the latest solution.
❑ Some users have solved the above problems by doing one or both of the
following:
Troubleshooting and FAQs
B-6
• downloading the latest VIA 4in1 drivers from http://www.viatech.com*,
• obtaining the most current BIOS for your motherboard from the
manufacturer’s web site*.
*Content in these web sites is controlled by other companies. Creative bears no
responsibility for information or downloads obtained from them. This information is
provided only as a convenience to you.
Insufficient
SoundFont
Cache
There is insufficient memory to load SoundFont banks.
This may occur when a SoundFont-compatible MIDI file is loaded or played while
insufficient memory has been allocated to Creative SoundFont Bank Manager.
To have sufficient SoundFont cache memory:
❑ Remove one or more SoundFont banks from your SoundFont cache.
Do the following:
i. Click the Bank button.
The Configure Bank dialog box appears.
ii. Click the Select Bank drop-down button, and select a bank index.
iii. Highlight the bank and click the Remove button.
iv. Click the OK button to finish configuring your banks.
The trade-off of a smaller
SoundFont file is its lower
sound quality.
❑ Load smaller SoundFont banks instead; or add more RAM to your system.
Do one of the following:
• In the Configure Bank dialog box of Creative SoundFont Bank Manager,
select a smaller SoundFont bank, if available, from the Select Bank box.
• Increase the system RAM on your computer. For more details, visit the
www.soundblaster.com site for technical help.
Note: The amount of SoundFont cache you can allocate depends on the system RAM
available. Your computer may slow down if the amount of cache used is too high.
Troubleshooting and FAQs
B-7
Problems with
Joystick
The joystick port is not working.
The audio card’s Joystick/MIDI connector may be conflicting with the system’s
joystick port.
To solve this problem:
Disable the audio card’s Joystick/MIDI connector and use the system port instead.
Do the following:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Double-click Sound, Video And Game Controllers, and then select Creative
Audigy 2 Gameport (Creative Game Port for Windows 2000).
5. Click the Properties button.
6. In the Properties dialog box:
If you have an Original Configuration (Current) check box:
• Clear the check box to disable it.
If you have a Disable In This Hardware Profile check box:
• Make sure that the check box is selected to disable it.
7. Click OK to restart Windows and for the change to take effect.
When the Gameport Joystick interface is disabled, the entry in Device Manager has
a red cross.
The joystick is not working properly in some programs.
Do not attempt to make
changes to the BIOS unless
you have experience with
system software.
The program may use the system processor timing to calculate the joystick position.
When the processor is fast, the program may determine the position of the joystick
incorrectly, assuming that the position is out of range.
Troubleshooting and FAQs
B-8
To solve this problem:
Increase your system’s 8 bit I/O recovery time of the BIOS setting, usually under
the Chipset Feature Settings section. Or, if available, you may adjust the AT Bus
speed to a slower clock. If the problem persists, try a different joystick.
Problems with
Multiple Audio
Devices
The other installed audio card is not working well.
You may have an existing audio device installed in your computer. The audio device
may be an audio card or an onboard audio chipset. Before you install your Sound
Blaster Audigy 2 card, you are advised to completely uninstall and remove your
existing audio device. Operating multiple audio devices in your computer may
introduce usability issues.
Alternatively, during the installation of your Sound Blaster Audigy 2 card, do the following:
❑ If your computer detects an installed Sound Blaster Live! Series or Sound Blaster
PCI512 audio card, a message box recommending that you completely uninstall
and remove the older audio device will appear. Click the Yes button and follow
the instructions on the screen to complete the removal of the old audio device.
Remove the old audio card from your computer.
❑ If your computer detects any other installed audio card, a message box
recommending that you completely uninstall and remove the older audio device
will appear. Click the Yes button to continue with the installation of the Sound
Blaster Audigy 2 card.
After the installation of the Sound Blaster Audigy 2 card, completely uninstall the
existing card and remove the audio card from your computer.
The onboard audio chipset is not working well.
To disable an onboard audio chipset, do the following:
1. Restart your system.
Troubleshooting and FAQs
B-9
2. During the memory check, press <F2> or <Delete>, depending on your
motherboard.
The BIOS setup menu appears.
3. Select Chipset Features Setup and press <Enter>.
4. Select Onboard Legacy Audio and press <Enter> to disable your onboard audio
chipset.
5. Press <Esc> to return to the BIOS setup menu.
6. Select Save & Exit Setup, and then press <Enter>.
7. Press <Y> and then press <Enter>
Problems with
Sound Blaster
Live! Series or
Sound Blaster
PCI512 card
Sound Blaster Live! or Sound Blaster PCI512 applications are not working.
Other than normal playback and recording functions, older audio devices may not
work well when Sound Blaster Audigy 2 is installed.
To solve this problem:
Uninstall and remove the older card from the computer. Otherwise, you can choose
to disable the Sound Blaster Live! or Sound Blaster PCI512 card:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Double-click Sound, Video And Game Controllers, and then select Creative
Sound Blaster Live! Series or Creative Sound Blaster PCI512.
5. Click the Properties button.
6. In the Properties dialog box:
If you have an Original Configuration (Current) check box:
• Clear the check box to disable it.
If you have a Disable In This Hardware Profile check box:
• Make sure that the check box is selected to disable it.
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7. Click OK to restart Windows and for the change to take effect.
When the Sound Blaster Live! series is disabled, the entry in Device Manager has a
red cross.
Resolving I/O
Conflicts
You can also refer to the
Troubleshooting section in the
online Help of Windows 98 SE/
Me.
Conflicts between your audio card and another peripheral device may occur if your
card and the other device are set to use the same I/O address.
To resolve I/O conflicts, change the resource settings of your audio card or the
conflicting peripheral device in your system using Device Manager in Windows 98
SE/Me.
If you still do not know which card is causing the conflict, remove all cards except
the audio card and other essential cards (for example, disk controller and graphics
cards). Add each card back until Device Manager indicates that a conflict has
occurred.
To resolve hardware conflicts in Windows 98 SE/Me:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel window, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Under the Sound, Video And Game Controllers entry, select the conflicting audio
card driver—indicated by an exclamation mark (!)—and click the Properties
button.
5. In the Properties dialog box, click the Resources tab.
6. Make sure that the Use automatic settings check box is selected, and click the
OK button.
7. Restart your system to allow Windows 98 SE/Me to reassign resources to your
audio card and/or the conflicting device.
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Problems with
Encore DVD
Player
Problems with
Software DVD
Player
The Encore DVD Player is not launched when a DVD disc is inserted into the
drive.
To solve this problem:
1. In the Windows system tray, right-click the Disc Detector icon, and then click
Properties.
2. On the General tabbed page of the Creative Disc Detector dialog box, make
sure that the Enable Disc Detector check box is selected.
3. Click the Players tab.
4. Select the DVD Disc entry and then click the Select Player button.
5. In the Players Properties dialog box, click the Browse button.
6. Locate and select D:\Program Files\Creative\PC- DVD Encore (where D:
represents your CD-ROM drive) and double-click the entry ctdvdply.
The Name box now displays the entry ctdvdply.
7. Click the OK button twice.
Changing audio configuration (for example, switching from multichannel
mode to SPDIF Output mode or vice versa) while watching a DVD movie
does not seem to work, even though all settings in the software DVD player
and in Creative Surround Mixer are correct.
To solve this problem:
Close and restart the software DVD player.
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Problems with
DV driver for
Windows 98 SE/
2000/Me/XP
The DV camcorder is not working properly.
The MSDV camcorder driver may not be the latest version (v4.10.2226).
To solve this problem:
1. Visit www.Microsoft.com and download the Digital Video update for the DirectX
8.0 file (dx80bda.exe).
2. Install the above file into your computer.
Note:You need to install DirectX 8.0 or 8.0a run time first.
The 1394 DVConnect driver
does not run on Windows XP.
If the problem still persists, the MSDV camcorder driver may not be fully optimized
for your DV camcorder.
To solve this problem:
1. Turn on your DV camcorder.
2. Insert the Sound Blaster Audigy 2 Installation CD into your CD-ROM drive.
Exit from the welcome screen.
3. Using Windows Explorer, locate the 1394 folder in the CD-ROM, and run the
DVConnect 240.exe file. Follow the instructions on the screen to complete the
setup.
If you are in Windows 98 SE, you may be prompted to insert the Windows 98 SE
CD-ROM first. Follow the instructions on the screen to complete this setup.
4. Click the Finish button.
5. Turn off and then turn on your DV camcorder.
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Problems in
Windows XP
A Hardware Installation error message appears on a Windows XP operating
system when non-Creative applications are being installed.
At the time of this product's release, Microsoft strongly encouraged companies to
submit their hardware solutions for certification. If a hardware device driver is not
submitted, or does not qualify, for Microsoft certification, a warning message similar
to the one below appears.
You may see the message when you install hardware drivers from companies other
than Creative. If you do, you may choose to click the Continue Anyway button.
Device drivers not signed by Microsoft may be used in Windows XP, and need not
impair or destabilize your computer.
Should you need more XP-related information or help, you can contact the company
that developed the driver, at the company's web site or helpline.
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Problems with
Digital Audio
Devices
Intermittent hissing or no sound is heard from my digital speakers.
Make sure you select the sampling rate of the PCM SPDIF output of your Digital Out
connector to match the requirements of the receiving device. You may need to select
a lower digital output sampling rate. The choices available are 48 kHz and 96 kHz.
To solve this problem:
1. In Creative MediaSource Go! Launcher, click the Product Settings tab.
2. Double-click the Device Controls icon.
3. Click the Sampling Rate tab.
4. Click the required sampling rate from the Digital Output Sampling Rate list.
Popping noises is heard during playback.
Check that the DMA feature is selected for all drives.
To solve this problem:
If you have installed Intel
Application Accelerator
version 1.1.2 in your
computer, DMA may be
automatically selected on all
your drives.
For Windows 98 SE and Windows Me:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel dialog box, double-click the System icon.
3. In the System Properties dialog box, click the Device Manager tab.
4. Double-click the Disk drives icon.
Your computer drives will appear.
5. Double-click the hard disk drive icon.
6. In the box that appears, click the Settings tab.
7. Click the DMA (direct memory access) check box to select it.
An alert message box appears.
8. Click the OK button.
9. Click the OK button in the next box.
10.Click the Close button on the System Properties dialog box.
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11.When prompted to restart your computer, click the Yes button.
12.Repeat steps 4-11 if you have other drives, for example, other hard disk drives,
CD-ROM, CD-RW, and DVD-ROM drives. In step 4, double-click the respective
drive icon.
For Windows 2000 and Windows XP:
1. Click Start -> Settings -> Control Panel.
2. In the Control Panel dialog box, double-click the System icon.
3. In the System Properties dialog box, click the Hardware tab.
4. Click the Device Manager button.
5. Double-click the ATA/ATAPI IDE Controllers icon.
Your IDE channels will appear.
6. Right-click the Primary IDE Channel icon.
7. Click Properties.
8. In the Properties dialog box, click the Advanced Settings tab.
9. Click the DMA if available check box to select it.
10.Click the OK button.
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