Drive 136 Valiant Mobility Scooter Instruction manual

Compact Scooter
Instructions for use
CONTENTS
1. INTRODUCTION
2. CONTACT INFORMATION
3. PRODUCT DESCRIPTION
3.1 Environment
3.2 Intended User Group
3.3 Intended Purpose
3.4 Indications
3.5 Product Overview
4. SAFETY
4.1 Warnings & Cautions
4.2 Risk Assessment
4.3 Contraindications
4.4 Scooter Loading
4.5 Training
4.6 General Warnings
5. PARTS IDENTIFICATION
6. TRANSPORT & STORAGE
6.1 Assembling the Scooter
6.2 Disassembling the scooter
7. ADJUSTMENTS FOR COMFORT
7.1 Tiller Angle Adjustment
7.2 Seat Rotation Adjustment
7.3 Seat Position Adjustment
7.4 Seat Height Adjustment
8. SYMBOL DEFINITION
9. CHARGING & PREPARING FOR USE
9.1 Installation
9.2 Battery Charging
9.3 Checking Before Use
10. OPERATION OF THE SCOOTER
10.1 Operational Limits
10.2 Scooter Controls
10.3 Driving the Scooter
10.4 Steps, Kerbs & Fixed Obstacles
10.5 Inclines
10.6 Outdoor Operation & Inclement Weather Precautions
10.7 After Use Instructions
11. CLEANING
12. MAINTENANCE & SERVICING
12.1 General Guidelines
12.2 Fault Resolution
12.3 Repair
13. DISPOSAL OF PARTS
14. ELECTROMAGNETIC COMPATIBILITY (EMC)
15. SPECIFICATION
16. WARRANTY
17. MAINTENANCE SCHEDULE
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1. INTRODUCTION
Thank you for purchasing this product. These instructions for use should be
read carefully and understood before operating the scooter. Improper use or
unfamiliarity with the scooter may result in harm, injury or traffic accidents.
Keep this manual with the scooter, or in a safe place.
Contact your supplier or check the website for the latest version of this
document. Users with visual, reading or cognitive disabilities should seek
advice from a professional care provider for an appropriate format. If this
is not viable, users should contact their provider. If you have any questions
concerning the operation or maintenance of the scooter, contact your
provider.
2. CONTACT INFORMATION
For assistance in setting up, using, maintaining your scooter, to report
unexpected operation or for any service, warranty, sales or customer service
information regarding this product, please contact your provider.
Tianjin Kepler Vehicle Industry Co., Ltd.
9 Xinmin Road, Tianjin City, 300462, China
Sungo Europe B.V.
Fascinatio Boulevard 522, Unit 1.7, 2909VA,
Capelle aan den IJssel, Netherlands
Drive DeVilbiss Healthcare Ltd.
Sidhil Business Park, Holmfield, Halifax, West Yorkshire,
HX2 9TN, Great Britain
Drive DeVilbiss Sidhil Ltd.
4 Trench Road, Mallusk, Newtownabbey,
BT36 4TY, Northern Ireland
Any serious incident that has occurred in relation to the device should be
reported to the manufacturer and the MHRA or competent authority of your
Member State. Please quote the product serial code on all correspondence.
For Service & Support outside the United Kingdom, please contact the local
distribution company from where this equipment was purchased. Failure to do
so may result in the product warranty becoming void.
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3. PRODUCT DESCRIPTION
3.1 Environment
The scooter can be used in both indoor and outdoor environments where
appropriate. The scooter can be used on flat, even path surfaces, however the
user should avoid grass, gravel, gradients greater than 8° and motorised roads.
Additional care should be taken to avoid inclement weather and wet surfaces.
3.2 Intended User Group
The scooter is intended for a single user of weight up to 136kg (21st). The
intended user group for this device is any mobility restricted individual that
requires assistance with transport. The patient / occupant is the only intended
operator. Users must be both mentally and physically capable of operating the
device with minimal risk of injury to themselves and others.
3.3 Intended Purpose
The intended use of the scooter is to transport an end user with restricted
mobility, as defined in section 3.2.
The scooter is intended to support a single occupant. A risk assessment must
always be performed on the suitability of the user to the scooter.
3.4 Indications
To provide transport mobility to an end user with restricted mobility.
3.5 Product Overview
The scooter has been designed to provide a comfortable and secure solution
for users who have mobility restrictions. The product is a class A scooter (under
EN 12184:2014), class I medical device and class 2 invalid carriage (under The
Use of Invalid Carriages on Highways Regulations 1988). For specific guidance
with outdoor use, see section 10.6.
This manual is composed from the product design and specifications at the time
of publication. As designs change, some illustrations and pictures in the manual
may not correspond to the scooter that you purchased. We reserve the right to
make design modifications.
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4. SAFETY
4.1 Warnings & Cautions
Warnings in this user manual highlight potential hazards that if
disregarded could lead to injury or death.
Warning
Cautions in this user manual highlight potential hazards that if
disregarded could lead to equipment damage or failure.
Caution
4.2 Risk Assessment
Before using the scooter, a risk assessment must be performed by a
competent individual to ensure the safe use of the scooter on a user-by-user
basis. It is the responsibility of users and carers to determine that they are
both mentally and physically capable of operating the scooter with minimal
risk of injury to themselves or others.
The risk assessment should include, but not be limited to:
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Entrapment
Falling out of the scooter
Small adults (and children)
Individuals who lack capacity to operate the scooter
Users with visual, reading or cognitive disabilities
Very active occupants
Unauthorised people with access to the scooter
4.3 Contraindications
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The end user exceeds maximum weight capacity indicated in section 4.4
The end user has postural support needs that are not addressed by the
scooter
Inability to safely guide a power mobility device
Other contraindications may be relevant which are specific to an individual
and / or care environment.
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4.4 Scooter Loading
The maximum occupant mass of the scooter is: 136kg (21st)
Maximum occupant mass is the sum of the user mass and the mass of any
ancillary attachments or accessories. Exceeding the maximum occupant mass
will void your warranty. Your provider will not be held responsible for injury
and / or damages resulting from failure to observe load capacities.
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Warning
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The maximum load is for the scooter to be occupied by one
person only. Additional weight could damage components
or destabilise the scooter, potentially causing injury.
The scooter may only be used to transport one person at a
time. It should not be used for climbing. The backrest is not
designed to support an entire person's body weight — risk
of collapse, entrapment.
The scooter is not a toy. Children should not be allowed to
play near or operate the scooter, as they are at risk of harm.
4.5 Training
All individuals operating the scooter are to be suitably familiar with the
functionality and limitations prior to use. It is the responsibility of the user to
ensure they are suitably trained to use the scooter and any associated parts
safely and correctly. Every effort should be made to resolve deficiencies and
should include consideration of retraining, falls prevention and equipment
alterations and modifications.
If these instructions for use are not deemed sufficient and the need for training
is required, please contact your provider (see section 2) who can discuss
training options with you.
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4.6 General Warnings
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Warning
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Do not use a damaged or badly worn scooter — risk of harm.
Check the functionality of the scooter before every use,
using the method listed in section 9.3. Check the current
fastest speed setting is appropriate. (It is recommended to
use a slower speed setting at the beginning of every use,
gradually increasing the speed setting as appropriate.)
Do not use the scooter in rain, ice or snow conditions. Such
exposure can damage the scooter and put the user at risk. If
exposed to moisture, do not operate the scooter until it has
dried thoroughly.
Do not drive on tall grass, motorised roads, loose surfaces,
such as gravel or sand, or in muddy conditions.
Reduced speed and care should be taken when navigating
obstacles.
Do not attempt to navigate on slopes greater than 8°.
If unintended movement of the scooter occurs, release the
throttle levers to automatically stop the scooter. Do not use
the key switch to stop your scooter unless an emergency
requires the powering down of the scooter.
Under no circumstances should the scooter be used as a
seat in a motor vehicle.
The scooter is designed for occupants who weigh less than
136kg (21st); overloading may put the user at risk of falling or
entrapment.
Do not touch any exposed contacts or connectors while
using the product or while in contact with other individuals.
Misused electrical equipment can be hazardous.
Do not operate the scooter while under the influence of
alcohol or when excessively tired.
Do not operate the scooter at night near motorised roads or
in situations without a clear line of sight.
Only approved parts, specified for the scooter, should be
used. Accessories that have not been approved or designed
for use with the scooter are not to be used — a hazard could
be introduced due to product combination incompatibility. If
in doubt, contact your provider.
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Warning
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Modification of the scooter, its parts or features is not
allowed without the permission of your provider — a hazard
could be introduced.
The scooter is electrically operated, so should not be used
in oxygen-rich environments, in the presence of flammable
gases, sources of heat or naked flames — risk of explosion
/ fire. Damaged or worn upholstery increases the risk of fire
hazard and should be replaced immediately.
Individuals unable to drive the scooter without assistance
or supervision must not use the scooter without such
supervision. Unsupervised use of the scooter must be
avoided if there is any doubt about the ability of an
individual to operate it safely.
If children, adults with learning difficulties or pets pose a
potential risk of tampering with the scooter, its suitability for
use is to be considered during the initial user / product risk
assessment.
Only use freewheel (manual) mode to manually manoeuvre
the scooter when unoccupied. Do not use freewheel mode
on the scooter whilst occupied and / or on a slope. Always
put the scooter in drive mode when freewheel manoeuvring
is completed.
Do not overload the basket - maximum loading weight is
5kg
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5. PARTS IDENTIFICATION
Backrest
Control Panel
Armrest
Basket
Armrest Angle
Adjustment Screw
Front Light
Seat
Tiller Adjustment
Knob
Tiller Lock
Knob
Seat Post
Battery Pack
Circuit Breaker
Charging Socket
Seat Rotation
Lever
Armrest
Adjustment Knob
Freewheel
Lever
Disconnect Lever
Anti-tip Wheels
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6. TRANSPORT & STORAGE
Environmental conditions for transport and storage:
Ambient temperature: 0°C to +40°C
Follow these conditions when transporting or storing the scooter:
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The key switch should be turned off.
Always fully charge, then remove the battery prior to long-term storage to
ensure maximum battery efficiency.
The scooter should be stored in clean and dry conditions. Cover to protect
from fluid ingress, dirt, dust etc.
Scooters should not be stored on their side, on their backs, or stacked.
When transporting scooters by vehicle, they should be securely stowed
in the back of a van, truck, or boot of a car. Adjustable parts should be
removed or properly secured during transport.
Keep the instructions for use with the scooter or in a safe place.
Note: This vehicle is suitable for land and air transport, but contact your carrier
in advance to determine their specific requirements. The battery pack contains
two 12V batteries. The batteries are sealed lead acid type and are maintenance
free and are non-spillable. They are fitted with spade terminals.
The batteries require charging every week to ensure battery longevity.
The batteries supplied as standard with the battery pack are classified as safe
for air transport under IATA special provision A67.
If your scooter is stored for a prolonged period, flat spots may develop in the
wheels, causing an uneven sensation when driving. This should work itself out
over time. Your provider suggests placing a sturdy platform under the frame to lift
the wheels off the ground and take weight off the wheels during storage. If you
notice flat spots after continued use, replace the scooter wheels immediately.
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Caution
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Warning
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Infrequently charged batteries, or batteries stored without a
full charge are susceptible to permanent damage, causing
unreliable performance from your scooter.
Avoid placing the scooter in direct sunlight — this could
damage the electrical system and / or cause label fading.
Clean the scooter in line with section 11 prior to storage.
Improper storage of your scooter may result in permanent
damage to the frame and / or electronics.
Do not sit on the scooter whilst in a moving vehicle.
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6.1 Assembling the Scooter
Assembling the Frame
1. Ensure the yellow freewheel lever is in the 'drive' position.
2. Align the front and rear sections of the scooter (A). Whilst holding the rear
section of the scooter with one hand, lift up the front section with the other (B).
Bring the two parts together in the direction indicated by the arrow, ensuring
that the two hooks on the front section hook over the bar on the rear section.
Push the sections together and ensure the disconnect lever drops into
position to secure the scooter assembly (C).
A
B
C
Raising the Tiller
Turn the tiller adjustment knob anticlockwise to loosen. Lift up the tiller
to the required position and then
retighten the tiller adjustment knob
to secure.
Fitting the seat post. Remove the
bolt from the seat post and then
insert the post into the receiver in
the scooter base. Insert the bolt
and attach the nut. Secure the seat
post using the hex key and spanner
provided.
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Fitting the Battery Pack
Line up the battery pack with the
recess in the scooter base. Push firmly
down, ensuring that the battery pack is
securely positioned.
Note! The battery pack is heavy.
Fitting the Seat
Align the shaft under the seat with the
seat post in the scooter base. Lift up
the seat rotation lever and then rotate
the seat so that it is facing forwards.
Release the the lever and ensure that
the seat locks in position.
Fitting the Armrests
Loosen the armrest adjustment knobs
and then insert the armrests into the
seat frame. Set the armrests at the
required positions and then tightened
the knobs to secure.
The angle of the armrest can be set by
adjusting the height of the bolt (A).
A
Fitting the Basket
Align the brackets, on the back of the
basket, with the mounting brackets on
the tiller. Push down to fix in position.
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Warning
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After assembling the scooter, ensure that the tiller adjustment
knob is tight and that the steering is unlocked.
Ensure that the seat is locked in the forward facing position
before driving.
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6.2 Disassembling the Scooter
Removing the Seat
Lift up the seat rotation lever whilst
pulling up on the seat and slightly
rotating it, to remove.
Removing the Battery Pack
Lift up the battery pack by the handle,
so that comes away from the Velcro
and battery connectors.
Note! The battery pack is heavy.
Disassembling the Front & Rear Frame
1. Ensure the yellow freewheel lever is
in the 'drive' position.
2. Whilst holding the rear section of the
scooter, lift up the disconnect lever (B),
so that the hooks on the front section
clear the bar on the rear section.
Separate the front and rear sections of
the scooter.
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B
To prevent shroud damage, do not lean disassembled rear
frame forward. Rest it on the anti-tip wheels.
Caution
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Folding the Tiller
1. Push in and turn the tiller lock knob
clockwise, to lock the steering and
align the tiller with the scooter base.
To unlock the steering, push in the
tiller lock knob and turn it anticlockwise.
Tiller
Unlocked
Tiller
Locked
2. Turn the tiller adjustment knob
anti-clockwise to loosen, whilst
holding the tiller head. Lower the
tiller onto the scooter base, then
retighten the tiller adjustment knob.
Removing the Basket
If necessary, the basket can be removed by pulling it up off the mounting
brackets on the tiller.
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Some components of your scooter are quite heavy and you
may need assistance to lift or carry them.
Warning
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7. ADJUSTMENTS FOR COMFORT
Prior to using your scooter, you may want to make adjustments for optimum
comfort.
Ensure that the scooter is switched off and unoccupied, before making any
adjustments.
7.1 Tiller Angle Adjustment
Support the tiller and then turn the tiller
adjustment knob (C) anti-clockwise to
loosen.
Move the tiller forwards or backwards
to the required position and then
retighten the tiller adjustment knob to
secure the tiller in position.
C
7.2 Seat Rotation Adjustment
The seat can be rotated to help with
transfers to and from the scooter.
Lift up the seat rotation lever to
disengage the pin. Simultaneously,
rotate the seat to the most comfortable
angle. Release the lever and ensure
the pin is fully engaged to lock the seat
in position.
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Ensure that the seat is locked in the forward facing position
before driving.
Warning
7.3 Seat Position Adjustment
The seat can be slid forwards or
backwards, for a better driving position
and to aid transfers.
Lift up the orange lever, on the left
hand side of the seat, and slide the
seat forwards or backwards to the
required position. Ensure that the seat
is locked in position after moving it.
7.4 Seat Height Adjustment
To adjust the seat height, first remove the seat and the battery pack from the
scooter. Remove the nut and bolt from the seat post and set the required
height. Retightened the nut and bolt to secure the seat post.
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8. SYMBOL DEFINITION
The following symbols are found on this scooter:
Symbol
Description
Warning
Beware of potential hazard
Caution
Beware of potential product damage
Refer to instructions for use - Recommended
Failure to read the instructions for use could introduce a hazard
Refer to instructions for use - Mandatory
Failure to read the instructions for use could introduce a hazard
MD
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Medical Device
Maximum occupant mass
Do not create a stack of more than 2 boxes
Fragile, handle with care
Use no hooks
This way up
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Symbol
Description
SN
Serial Number
REF
Product Code
#
Model Number
QTY
Quantity
UKRP
UK Responsible person
EC REP
Authorised EU Representative
Manufacturer
Date of manufacture
Importer
W.E.E.E (Waste Electrical and Electronic Equipment)
Keep away from rain
Beware of trapping points
This device must not be used as a seat in a motor vehicle.
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9. CHARGING & PREPARING FOR USE
9.1 Installation
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Warning
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Before preparing the scooter, ensure these instructions
have been read and fully understood.
Prepare the scooter in a dry, indoor environment.
Do not attempt to disassemble the scooter whilst in use.
Only competent persons are to prepare the scooter for use.
If in doubt, contact your provider
Ensure a risk assessment in line with local health and safety
policy, is undertaken to ensure that staff are not put at risk
when performing assembly activities.
9.2 Battery Charging
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Warning
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Caution
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Do not open the battery pack.
Do not connect an extension cord to the battery charger.
Keep metal objects away from the battery terminals; electric
shock may occur.
Ensure the charging cable is not under excessive tension
to avoid cable damage — damaged cables can create an
electrocution / fire risk.
Ensure the battery is not exposed to direct sunlight or a
secondary heat source — direct heating of the battery via an
external source could pose a fire risk or cause an explosion.
Do not drive the scooter whilst the charging cable is
attached or connected.
Only charge the scooter with the approved charger, using
the charging port on the battery pack. Never charge the
scooter using a different charger. Use of the socket to
supply power to other electrical equipment may damage the
scooter’s control system and EMC performance.
Charge fully before each use.
The batteries should be fully charged before initial use, after your daily
activities and before being stored for any significant length of time.
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The battery pack can be charged either when it is installed (using the charging
socket on the tiller), or removed from the scooter.
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Switch the key ignition off.
If required, remove the battery pack.
Open the charging socket cap
on the battery pack (circled) and
connect the charger’s round plug
into the charging socket.
Plug the charger’s power cord into
the mains supply.
Switch on the mains power at the
socket.
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Warning
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Keep away from flammable objects while charging as it may
lead to fire or explosion of the battery.
Do not smoke while charging as the battery may release
hydrogen gas. Always charge your battery in a wellventilated space.
Never connect or disconnect the plug or cord with wet
hands.
The charger LED will illuminate as follows:
Red - The battery is charging. Green - The battery is fully charged.
The LED will also show green when the power is on, but no battery is
connected.
When the LED turns green then bulk charging is complete, however the
charger will continue to trickle charge the batteries. Trickle charging is used to
improve battery longevity and performance.
The charging duration is approximately 6-8 hours. For optimum performance
the batteries should be charged for 10 hours, but never more than 24 hours
9.3 Checking Before Use
It is important to check the functionality of the scooter before the initial use to
ensure its safe operation.
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With the freewheel lever set to 'NEUTRAL', the scooter should move freely
when pushed by hand. With the freewheel lever set to 'DRIVE', it should
not be possible to move the scooter by hand.
Gently pull on either of the throttle controls and ensure the scooter
responds correctly.
Turn the tiller console and ensure the wheels respond correctly.
Release the throttle control after moving in any direction. The throttle
control should immediately return to the neutral position and the scooter
should come to a stop.
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10. OPERATION OF THE SCOOTER
Before first operation of the scooter, ensure that the battery has been fully
charged.
10.1 Operational Limits
Ambient temperature:
Operating Humidity:
0°C to +40°C
20% to 85% RH
10.2 Scooter Controls
Please refer to the image below to identify your scooter controls and their
functions. Familiarise yourself with the terminology to better understand
references throughout these instructions.
Battery
Indicator
Light Switch
Horn Button
Speed
Adjustment
Control
Throttle Control
Lever (forwards)
Throttle Control
Lever (reverse)
Key Switch
USB Port
Charging Socket
Make sure the scooter functions work correctly before
operating, using the checklist in section 9.3 for guidance.
Caution
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Key Switch
The key switch applies power to the control system electronics, which in
turn supplies power to the motors. Insert the key into the key switch and turn
clockwise to power up the scooter.
Speed Adjustment Control
Turn the speed knob to determine the maximum speed of the scooter.
Turn the knob clockwise to increase the speed setting and turn the knob
anticlockwise to decrease the speed setting.
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Warning
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Do not turn the key switch off whilst driving as this will lead
to an emergency stop and possible risk of damage or injury.
When at rest, power down your scooter to prevent
unintended motion.
Do not adjust the speed setting whilst driving as this could
result in loss of control. Do not set the highest speed whilst
driving indoors.
Always ensure that the tiller lock knob is in the unlocked
position before driving the scooter.
Always check the tiller turns freely before driving.
Moving and Braking
To move forward, pull the right hand side of the wigwag paddle with your hand
towards you whilst resting the palm of your hand on the handle bar. Pull the
left hand side of the wigwag paddle towards you and the scooter will move
backwards. To brake, release the wigwag paddle which will return to neutral
and activate the electromagnetic brake automatically and bring the scooter
to a prompt stop. The wigwag paddle allows you to control the speed of the
scooter up to a maximum speed determined by the speed control. The further
the wigwag paddle is deflected, the faster the scooter will go (up to 4mph).
Do not push both left and right hand sides of the wigwag
simultaneously. You will not be able to control the scooter.
Warning
Braking – Electromagnetic Brake
Release the wigwag paddle completely, and the electromagnetic brake will be
activated automatically and the scooter will stop.
When on a gradient, never set the vehicle to freewheel mode.
The brakes will not be applied.
Warning
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Battery Indicator
When the scooter is turned on, the
battery indicator will display the battery
charge status as follows:
Red: The battery is empty and requires
immediate charging.
Amber: The battery is getting low and
requires charging.
Green: Your scooter has good battery
capacity, upto fully charged.
The remaining charge indicated by the battery indicator will vary by the driving
time incurred and how you drive. Repeated starting, stopping and climbing will
consume power more quickly.
Diagnostic Warning Light
If the blue LED is permanently illuminated then the scooter is functioning
normally. If the blue LED is flashing, this means the scooter has encountered a
problem. The LED will flash a number of times then pause. Count the number
of flashes to determine the problem. If you experience any flash sequences,
first restart the scooter, ensuring the wigwag paddle is released. If this does
not remedy the problem recharge the batteries. If the error persists contact
your Dealer.
Freewheel Lever
The lever located on the right-hand rear side
of the scooter is used to engage the scooter
motors to the wheels. When the lever is pushed
backwards, the scooter is in drive mode. The
controls will operate the scooter and the brakes
will be engaged. The scooter cannot be moved
by hand in this mode.
When the lever is pushed forwards, the scooter
is in freewheel mode. The scooter motors and
brakes are disengaged, and the scooter is free
to move by hand.
Warning
Neutral
'FREEWHEEL'
mode
Electric
'DRIVE' mode
Never sit on your scooter when it is in freewheel mode and
never use freewheel mode when the scooter is on an incline.
The scooter brakes are disengaged and will be free to move.
Failure to do so may cause personal injury.
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10.3 Driving the Scooter
You must exercise awareness, caution, care, and common sense when
operating your scooter. Always keep in mind your own limitations and
substance use.
Users may encounter difficult manoeuvring situations such as narrow
doorways, travelling up and down ramps, cornering, and travelling on uneven
terrain. Be sure to lower the speed, take your time, and carefully manoeuvre
the scooter.
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Warning
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Never use your scooter while tired, smoking, under the
influence of alcohol or other mind-altering substances. Be
aware of precautions, warnings, and safety issues when
taking prescribed or over-the-counter drugs before driving.
If there is a history of active seizures in the last 6 months,
clearance should be obtained from a neurologist that the
patient's seizures do not prohibit safe use of a motorised
device.
When operating the scooter, the occupant is expected to
be positioned appropriately in the seat, with limbs clear of
moving parts to prevent entrapment. Never reach, lean or
bend when driving the scooter.
Always make sure the power is off before getting on and off
the scooter.
Carers should keep clear once the scooter is powered on. Do
not operate the controls while anyone is entering or leaving
the scooter – a hazard may be introduced.
Do not let children play near or operate the scooter.
Keep your feet on the scooter at all times during operation.
However, do not stand with your full weight directly on the
scooter – risk of tipping or personal injury.
Keep your hands and feet away from moving parts while
driving. Be aware of loose-fitting clothes that can become
caught in the drive wheels.
Always reduce your speed and maintain a stable centre of
gravity when turning corners.
Always check the scooter is free of obstructions before use.
Caution
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10.4 Steps, Kerbs & Fixed Obstacles
Use extreme caution when operating your scooter near kerbs, porches,
stairs, escalators, drop-offs, unprotected ledges, and raised areas. Approach
slowly, and make sure the front of the scooter is perpendicular to the
obstacle.
To manoeuvre up a fixed obstacle – Increase the forward speed until the
scooter has cleared the obstacle, and then you may reduce the speed.
To manoeuvre down a fixed obstacle – Reduce the forward speed just before
the front wheels come in contact with the obstacle and remain at the reduced
speed until scooter has cleared the obstacle, then you may increase the
forward speed.
Correct Approach:
Incorrect Approach:
K
E
R
B
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Warning
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K
E
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B
Never attempt to navigate your scooter over a kerb or other
fixed obstacle taller than the maximum ground clearance.
Refer to section 15 for this information.
Never attempt to navigate your scooter backwards over an
obstacle. Make sure that there are no steps, kerbs or other
obstacles behind you while reversing – tipping / falling risk.
Never attempt to operate your scooter on steps or escalators.
24
10.5 Inclines
Use caution when approaching inclines or declines. If necessary, lower the
speed before travelling on a slope.
When travelling up an incline try to keep the scooter moving forward. If you
must come to a stop, use caution and slowly accelerate the scooter forward.
When travelling down an incline, lower the speed on your scooter to the
slowest setting, and proceed cautiously.
If the scooter is travelling down the incline faster than you expected, slowly
return the throttle lever to neutral to come to a stop, then slightly pull the
throttle lever forward again to continue safely down the incline.
•
•
Warning
•
Drive your scooter straight up or down an incline, never
backwards. Erratic movements, or back and forth patterns
may increase the chance of tipping.
Be careful when driving on inclines. Inclines vary and doing
so may decrease stability.
Do not, under any circumstances, travel on a slope greater
than the maximum stability angle for this scooter. Refer to
section 15 for this information. Exceeding the stability angle
may cause unstable conditions.
25
10.6 Outdoor Operation & Inclement Weather Precautions
Exposure to inclement weather should always be avoided. Monitor weather
forecasts before starting a journey to reduce risks. If you find yourself caught
in inclement weather while operating your scooter, proceed to the closest
shelter immediately. Completely dry your scooter before operating, charging,
or storing.
•
•
•
•
•
Warning
•
Do not take your scooter on roads or highways.
Be cautious when driving your scooter in busy areas, such as
shopping malls.
If you get caught outside in the rain, seek shelter immediately
and dry the scooter with a cloth.
Do not drive your scooter at night without proper lighting.
Avoid exposure to moisture, standing water, rain, snow, ice
or salt when possible. Operating in rain, snow, salt, mist and
on icy or slippery surfaces may have an adverse effect on the
electrical system.
At extreme temperatures, the batteries may freeze, and
your scooter may not be able to operate. In extreme high
temperatures, it may operate at slower speeds due to a safety
feature of the controller that prevents damage to the motors
and other electrical components. Operational limits stated in
section 10.1 must be observed.
If you are unsure of a surface, such as gravel, it is recommended
to avoid it and locate an alternative route.
Caution
10.7 After Use Instructions
Remove the key after use of the scooter.
Store the scooter in a location that cannot be interfered with by children,
meets the storage conditions in section 5 and is free from excess moisture.
Clean the scooter with a soft cloth and ensure it is dry (see section 11).
26
11. CLEANING
•
•
•
Warning
•
•
Never use direct contact with water to clean the scooter.
This could cause damage to the electrical components and
put the user at risk. Only a damp cloth should be used.
Always disconnect the scooter from the mains supply prior
to cleaning.
Never use any neat bleach or similar chemicals on the seat
or armrests, as this may damage various materials.
PPE must be worn during manual decontamination to
prevent the risk of infection.
Deviating from the specified cleaning instructions could
cause a biological hazard, especially in multi-user
environments, and adversely affect the life and efficiency of
the product.
Regular cleaning can help prolong the lifespan of the scooter.
Caution
Use a damp cloth with a mild soap or detergent to clean the frame, and then
dry thoroughly. A light coat of car wax can be used on the painted surfaces to
retain the high-gloss appearance.
27
12. MAINTENANCE & SERVICING
•
•
•
Warning
•
•
Caution
Always disconnect the scooter from the main power supply
and remove the battery prior to performing any maintenance
procedures (where viable).
Never attempt to deconstruct the enclosures, re-wire
any components or replace internal battery components.
Modification of the scooter is not allowed without the
permission of the manufacturer and electrical system
components are only to be replaced by authorised service
personnel.
No maintenance or servicing should be conducted while the
device is in use – risk of electric shock, entrapment, loose
parts, etc. If not possible due to the occupant’s mobility, a
risk assessment should be carried out, and if deemed safe
to proceed, care should be taken to avoid contact with the
occupant when working on electrical items.
Failure to carry out the following checks at the stated
frequencies could negatively influence the essential
performance of the scooter and as a result put individuals at
risk.
Allow all components to cool before performing
maintenance. Parts of the motor system can generate heat
while driving.
All maintenance should be conducted by a competent person.
Disassembling the controller, motor, or charger by anyone other
than an approved service engineer is prohibited and voids any
applicable warranty. For any maintenance concerns, contact
your provider
12.1 General Guidelines
Routine maintenance is required to ensure the maximum use of your scooter.
While some of the maintenance can be done by yourself, you may need
assistance from an authorised service engineer. If you have any doubts,
contact your provider.
28
If there are any signs of damage, or the scooter is not performing as it should,
withdraw it from service until the scooter has been repaired and is fit for use.
Preventative maintenance is key to keeping the scooter in prime operating
condition. Follow the Maintenance Schedule at the end of this manual to
periodically inspect the scooter for serviceable items.
•
•
•
•
•
•
•
Avoid knocking or abuse to the control unit
Avoid prolonged exposure to extreme heat or cold
Keep the scooter clean and free from moisture
Never use a conditioner on the tread of the wheels
Check for the presence of flat spots on the tyres
Check all electrical connections, ensuring they are fastened and not
corroded
Check the frame and all components for loose fasteners and tighten
where appropriate
The following conditions may indicate a serious problem with your scooter.
Contact your provider if one of the following conditions occurs:
•
•
•
•
•
•
•
•
Motor or gearbox noise
Frayed electrical cables
Cracked or broken connections
Uneven wear on the tyres
Veering to one side when steering straight
Bent or broken wheel assemblies
Will not power on
Loose seat or seat components
All wheel bearings have been lubricated and sealed. They should not require
subsequent lubrication during maintenance.
If in doubt about the correct replacement of a component, contact your
provider.
29
12.2 Fault Resolution
Minor faults with the scooter can be resolved using the steps below:
•
•
•
•
•
•
Switch off scooter by removing the power key.
Check scooter freewheel lever is in 'Drive' mode.
Check the charger is not plugged into the socket on the battery pack.
Ensure the throttle lever is released.
Press the circuit breaker to reset.
Switch the scooter back on with the power key and wait 5 seconds before
trying the throttle lever.
If this does not resolve the issue, recharge the battery and repeat the above
procedure. If the fault is still not resolved, do not use the scooter, turn off the
power and contact your provider.
12.3 Repair
Contact your provider to discuss the replacement of components on the
scooter. Some spare parts may be replaced by the user under instruction from
service personnel, however other components will require installation by a
service engineer.
30
13. DISPOSAL OF PARTS
When the scooter, the electrical system or any associated packaging and
accessories have come to the end of their useful life, follow W.E.E.E. (Waste
Electrical and Electronic Equipment) policies, local and national regulations for
recycling and disposal.
Individual parts can be separated and disposed according to the type of
material. The electrical components of the scooter should not be disposed in
municipal waste. Some of these electrical components could be harmful to the
environment and where viable, can be recovered and reused / recycled.
When the scooter is unpacked for the first time, the cardboard box, and
plastic packaging used can be recycled at recycling centres that offer suitable
cardboard and polymer recycling programmes respectively.
For further information about disposal, contact your local waste agency,
recycling centre, or provider. If in doubt, contact your provider
The scooter and any associated parts are to be decontaminated
before disposal to avoid the risk of cross-contamination.
Warning
31
14. ELECTROMAGNETIC COMPATIBILITY (EMC)
Electromagnetic interference (EMI) tests have shown to produce adverse effects
on the performance and control of electrically powered mobility devices. EMI
can be produced from different sources, such as cellular phones, amateur radio
transmitters (HAM), microwave signals and emergency vehicle transceivers.
The EMI produced from hand-held radios are of special concern.
The EMI waves can cause unintentional movement of the scooter, or damage
to the controller. Every electrically powered mobility device has a resistance to
EMI. The higher the resistance level the greater the protection. The intensity of
the interference can be measured in Volts per meter, V/m.
If the scooter or any alternative equipment is found to be operating abnormally,
turn off the piece of equipment that is believed to be causing the interference
(if possible, as soon as it is safe) to identify the source of the RF energy. Once
identified, mitigation measures are to be taken, such as the separation distances
being increased and / or the device(s) being re-orientated. If the scooter
continues to operate abnormally, turn off at the mains supply and contact your
provider
The warnings listed below are recommended to prevent possible interference
with the control system of your scooter. Your scooter, with no modifications, has
an immunity level of 20 V/m. For specific emissions and immunity information
relating to the scooter, contact your provider Report EMI incidents to your
provider using the details provided in section 2.
•
•
Warning
•
•
Do not operate hand-held transceivers or turn on personal
communication devices while the scooter is powered on.
Avoid use adjacent to or stacked with other equipment
where possible. If adjacent use is necessary, the scooter
should be observed to verify normal electrical operation in
the configuration in which it is to be used.
Use of accessories and cables other than those specified
or provided by your provider could result in increased
electromagnetic emissions or decreased electromagnetic
immunity of the scooter and result in improper operation or
driving performance.
Portable RF communications should be used no closer
than 30 cm to any part of the scooter (including its cables),
otherwise a degradation in performance could result.
Avoid use around radio transmission systems, such as radio
or television stations.
32
15. SPECIFICATION
Product Name:
Compact Scooter
Model Numbers:
CMS003BL / CMS004BL
CMS003RD / CMS004RD
Manufacturer Codes:
KPL00211BL / KPL00212BL
KPL00211RD / KPL00212RD
Top Speed*
4 mph (6.4 kph)
Maximum Range*
9.3 miles (15 km) / 12.4 miles (20 km)
Rated Slope8º
Maximum Stability Angle
8º (dynamic)
Ground Clearance
70 mm (2.75”)
Minimum Turning Radius
1400 mm (55”)
Scooter Dimensions:
L × W × H
1210 × 625 × 970 mm (47.6” × 24.6” × 38”)
Wheels:
Front Wheels
Rear Wheels
Wheel Type
190 × 54 mm (7.5” × 2.1”)
215 × 70 mm (8.5” × 2.75”)
Solid, PU
Maximum Occupant Mass:
136 kg (21.4 stone)
Product Weight (with batteries): 56 kg / 60 kg
Battery Weight (pair):
9.5 kg / 14 kg
Seat Weight:
12.1 kg
Motor Type:
24 V, 270 W
Battery Supplied (type SLA):
12 V 12 Ah, x2 / 12V 20 Ah, x2
The battery charger is considered a detachable part of the scooter equipment.
Max Controller Output:
Max Charger Output:
50 A
2.0 A / 3.0 A
Application Environment:
See section 3.1
* Maximum range is based on an ambient temperature of 20ºC, a 100kg user
weight and a brand new fully charged battery by a constant driving speed at
6 km/h with 70% battery power discharged. Speed and range may also vary
depending upon user weight, battery charge and condition, incline, weather
conditions and driving behaviour.
33
16. WARRANTY
Drive DeVilbiss Healthcare Ltd. guarantees this product is free from defects in
material and workmanship under normal use for 2 years (with the exception
of batteries and tyres which are guaranteed for 1 year and the frame which is
guaranteed for 3 years), from date of purchase from Drive DeVilbiss Healthcare
Ltd. and its subsidiary companies or authorised dealers (Your Supplier). All
implied warranties, of fitness and merchantability, are limited in the total duration
of 2 years from date of purchase. Proof of purchase must be presented with any
claim.
Drive DeVilbiss Healthcare Ltd. makes no other warranties, expressed or implied
and all implied warranties of merchantability, non-infringement and fitness for
a particular purpose are hereby disclaimed. In no event will Drive DeVilbiss
Healthcare Ltd. be liable for punitive, special, or consequential damages.
Except as provided herein, this warranty will not apply to any Drive DeVilbiss
Healthcare Ltd. products that have been (a) damaged by lightning, water, or
power surges, (b) neglected, altered, abused, or used for a purpose other than
the purpose for which they were designed, (c) repaired by you or any other party
without Drive DeVilbiss Healthcare Ltd. prior written authorisation, (d) used in
conjunction with a third-party product or products not approved in advance by
Drive DeVilbiss Healthcare Ltd. (e) damaged or failed by or attributes to acts
of God, (f) damaged, caused by failure to follow instructions, or (g) otherwise
used in a manner inconsistent with any instructions provided by Drive DeVilbiss
Healthcare Ltd. The warranty explicitly exempts consumable items.
This warranty contains the entire agreement between You, your Supplier
and Drive DeVilbiss Healthcare Ltd. with respect to any warranty matters and
supersedes any and all other written or oral statements, representations or
agreements relating to the subject matter of this warranty.
In the event of a product defect during the warranty period you should contact
your Supplier, whether it be Drive DeVilbiss Healthcare Ltd., its subsidiary
companies, authorised dealers or international distributors, who will at their
option, unless otherwise provided by law, do one of the following:
a) correct the defect by product repair within the terms of the warranty, b)
replace the product with one of the same or similar design or c) refund the
purchase price.
Please note if a fault is outside of the warranty terms and conditions (please see
above), any repair undertaken will be charged for.
All replaced parts and products on which a refund is made become the property
of Drive DeVilbiss Healthcare Ltd. Repaired or replaced parts and products are
warranted for the remainder of the original warranty period.
You will be charged for repair or replacement of the product made after the
expiration of the warranty period.
Drive DeVilbiss Healthcare Ltd. cannot be held responsible for any injury or
incident which relates to the use of this product in conjunction with accessories
manufactured by companies other than Drive DeVilbiss Healthcare Ltd.
Drive DeVilbiss Healthcare Ltd. has a policy of continual product improvement
and reserves the right to amend specifications covered in this document.
No part of this document may be reproduced without the written approval of
Drive DeVilbiss Healthcare Ltd.
34
17. MAINTENANCE SCHEDULE
Inspect your scooter routinely for service issue or wearable items.
Inspection
DAILY
WEEKLY
All Parts
✓
✓
Connections
Battery Condition
SIX
MONTHLY
✓
Turning, Driving, Preset
and Disassembly etc.
Brake system
MONTHLY
✓
✓
Wheel Condition
✓
Motors
✓
General Device
Inspection
Cleaning
✓
✓
SUGGESTION – Once a year, take your scooter to a service engineer for
inspection and maintenance who is authorised on behalf of your provider.
The expected service life of the scooter is 5 years.
35
Drive DeVilbiss Healthcare Ltd.
Sidhil Business Park, Holmfield, Halifax,
West Yorkshire, HX2 9TN, Great Britain
Drive DeVilbiss Sidhil Ltd.
4 Trench Road, Mallusk, Newtownabbey, BT36 4TY, Northern Ireland
Tel: 0845 0600 333
Email: [email protected]
www.drivedevilbiss.co.uk
Sungo Certification Company Limited
70 Gracechurch Street, London, EC3V 0HR, Great Britain
Sungo Europe B.V
Fascinatio Boulevard 522, Unit 1.7, 2909VA, Capelle aan den IJssel,
Netherlands
Tianjin Kepler Vehicle Industry Co., Ltd.
9 Xinmin Road, Tianjin City, 300462, China
Drive DeVilbiss Healthcare Ltd. provide these instructions for use and product markings.
NB. Images contained in this document are for illustration and parts identification
purposes only, and may not reflect final product outlook appearance.
Issue: 2024-05 Rev2
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