CyberData 011209 SIP Emergency Intercom Operations Guide

The IP Endpoint Company

VoIP V3 Emergency

Intercom



Operations Guide

Part #011209*, RAL 9003, Signal White Color

*Replaces #011035

Document Part #930504J

for Firmware Version 8.0.0

CyberData Corporation

3 Justin Court

Monterey, CA 93940

(831) 373-2601

VoIP V3 Emergency Intercom Operations Guide 930504J



Part # 011209*



*Replaces 011035.

COPYRIGHT NOTICE:



© 2015, CyberData Corporation, ALL RIGHTS RESERVED.

This manual and related materials are the copyrighted property of CyberData Corporation. No part of this manual or related materials may be reproduced or transmitted, in any form or by any means

(except for internal use by licensed customers), without prior express written permission of

CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by

CyberData Corporation, CyberData Corporation makes no representation or warranty, express or implied, including any warranty or merchantability or fitness for any purpose, with respect to this manual or the products, software, firmware, and/or hardware described herein, and CyberData

Corporation assumes no liability for damages or claims resulting from any use of this manual or such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make changes, without notice, to this manual and to any such product, software, firmware, and/or hardware.

OPEN SOURCE STATEMENT: Certain software components included in CyberData products are subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)

“open source” or “free software” licenses. Some of this Open Source Software may be owned by third parties. Open Source Software is not subject to the terms and conditions of the CyberData

COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open

Source Software is determined by the terms of the GPL, LGPL, or third party, according to who licenses that software.

Software or firmware developed by CyberData that is unrelated to Open Source Software is copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied, modified, reverse-engineered, or otherwise altered without explicit written permission from

CyberData Corporation.

TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be the trademarks or registered trademarks of their respective owners.

CyberData Corporation

The IP Endpoint Company



Technical Support



The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support form at the following website:



 http://support.cyberdata.net/



Phone: (831) 373-2601, Ext. 333



Email: [email protected]



Fax: (831) 373-4193



Company and product information is at www.cyberdata.net

.

930504J Operations Guide

Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus

(including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

13. Prior to installation, consult local building and electrical code requirements.

Warning

Electrical Hazard:

This product should be installed by a licensed electrician according to all local electrical and building codes.

GENERAL ALERT

Warning

Electrical Hazard:

To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

GENERAL ALERT

Warning

The PoE connector is intended for intra-building connections only and does not route to the outside plant.

GENERAL ALERT

CyberData Corporation 930504J Operations Guide

Pictorial Alert Icons

GENERAL ALERT

General Alert

This pictoral alert indicates a potentially hazardous situation. This alert will be followed by a hazard level heading and more specific information about the hazard.

Ground

This pictoral alert indicates the Earth grounding connection point.

Hazard Levels

Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury. This is limited to the most extreme situations.

Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. It may also alert users against unsafe practices.

Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).

The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and health practices and determine the applicability of regulatory limitations prior to use. Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons.

CyberData Corporation 930504J Operations Guide

Revision Information

Revision 930504J, which was released on October 30, 2015 and corresponds to firmware version

8.0.0, has the following changes:

•

Updates the following specifications in Table 1-1, "Specifications"

:

• Power Input: PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply

• Speaker Output: 1 Watt Peak Power

• On-Board Relay: 1A at 30 VDC

• Dimensions: 5.118 inches [130 mm] Length, 2.252 inches [57.21 mm] Width, 5.118 inches

[130 mm] Height

• Weight: 2.0 lbs. (0.91 kg)

• Boxed Weight: 2.0 lbs. (0.91 kg)

•

Updates Figure 2-3, "Intercom Connections "

Operations Guide 930504J CyberData Corporation

Contents

Operations Guide

Chapter 1 Product Overview 1

1.1 How to Identify This Product .....................................................................................................1

1.2 Typical System Installation .......................................................................................................2

1.3 Product Features ......................................................................................................................3

1.4 Supported Protocols .................................................................................................................4

1.5 Supported SIP Servers .............................................................................................................4

1.6 Specifications ...........................................................................................................................5

Chapter 2 Installing the VoIP V3 Emergency Intercom 6

2.7 Parts List ..................................................................................................................................6

2.8 Intercom Components ..............................................................................................................7

2.8.1 Call Button and the Call Button LED ..............................................................................7

2.9 Intercom Setup .........................................................................................................................9

2.9.1 Intercom Connections ....................................................................................................9

2.9.2 Connecting the Intercom to the On-Board Relay .........................................................10

2.9.3 Identifying the VoIP Intercom Connectors ....................................................................12

2.9.4 Link and Activity LEDs .................................................................................................14

2.9.5 RTFM Button ................................................................................................................15

2.9.6 Adjust the Volume ........................................................................................................16

2.10 Configure the Intercom Parameters ....................................................................................17

2.10.1 Factory Default Settings .............................................................................................17

2.10.2 Intercom Web Page Navigation ..................................................................................18

2.10.3 Log in to the Configuration Home Page .....................................................................19

2.10.4 Configure the Device ..................................................................................................22

2.10.5 Configure the Network Parameters ...........................................................................25

2.10.6 Configure the SIP Parameters ...................................................................................27

2.10.7 Configure the Nightringer Parameters ........................................................................32

2.10.8 Configure the Sensor Configuration Parameters ........................................................34

2.10.9 Configure the Multicast Parameters ...........................................................................37

2.10.10 Configure the Audio Configuration Parameters ........................................................39

2.10.11 Configure the Event Parameters ..............................................................................44

2.10.12 Configure the Autoprovisioning Parameters .............................................................49

2.11 Upgrade the Firmware and Reboot the Intercom .................................................................54

2.11.1 Uploading the Firmware .............................................................................................54

2.11.2 Reboot the Intercom ...................................................................................................56

2.12 Command Interface ..............................................................................................................57

2.12.1 Command Interface Post Commands ........................................................................57

Appendix A Mounting the Indoor Intercom 61

A.1 Wall Mounting Components ...................................................................................................61

A.2 PCB Dimensions ....................................................................................................................66

Appendix B Setting up a TFTP Server 67

B.1 Set up a TFTP Server ............................................................................................................67

B.1.1 In a LINUX Environment ..............................................................................................67

B.1.2 In a Windows Environment .........................................................................................67

Appendix C Troubleshooting/Technical Support 68

C.1 Frequently Asked Questions (FAQ) ........................................................................................68

C.2 Documentation .......................................................................................................................68

930504J CyberData Corporation i

C.3 Contact Information ................................................................................................................69

C.4 Warranty and RMA Information ..............................................................................................69

Index 70

ii


1 Product Overview

1.1 How to Identify This Product

To identify the VoIP V3 Emergency Intercom, look for a model number label similar to the one shown in

Figure 1-1 . The model number on the label should be 011209.

Figure 1-1. Model Number Label

1

Model number

WWW.CYBERDATA.NET

VoIP V3 INTERCOM,PoE,INDOOR

ONLY,EMERGENCY RED,RoHS

011209A / 021078C

209000001


Product Overview

Typical System Installation

2

1.2 Typical System Installation

The Voice-over-IP (VoIP) VoIP V3 Emergency Intercom is a SIP endpoint designed to provide VoIP phone connectivity in a tamper proof and secure package.

Figure 1-2

illustrates how the VoIP V3 Emergency Intercom can be installed as part of a VoIP phone system.

Figure 1-2. Typical Installation—Door Entry/Access Control

1 2

Generic PoE Hub

3 4 5 6

Door Strike VoIP Intercom VoIP Intercom IP Phone IP PBX Server

Warning

Electrical Hazard: The VoIP V3 Emergency Intercom enclosure is not rated for any AC voltages.

GENERAL ALERT

Warning

Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.

GENERAL ALERT

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

GENERAL ALERT

Warning


GENERAL ALERT


Product Overview

Product Features

3

1.3 Product Features

The VoIP V3 Emergency Intercom has the following features:

• Supports SRST (Survivable Remote Site Telephony) in a Cisco environment. SRST parameters are entered statically into the CyberData product's internal webpage.

• SIP compliant

• Dual speeds of 10 Mbps and 100 Mbps

• PoE 802.3af-enabled (Powered-over-Ethernet)

• Adaptive full duplex voice operation

• Network/Web management

• Network configurable speaker volume

• Network configurable door or intrusion sensor settings

• Network configurable relay activation settings

• Dial out extension supports the addition of comma delimited pauses before sending additional

DTMF tones

• Network configurable microphone input sensitivity adjustment

• Network downloadable product firmware

• Doubles as a paging speaker

• Call button

• Call activity indicator (Call Button LED)

• Tamper proof design

• Concurrent SIP and multicast paging

• Dry contact relay for auxiliary control

• Autoprovisioning

• Configurable audio files

• Night Ringer

• Door closure and tamper alert signal

• Peer-to-peer capable


Product Overview

Supported Protocols

4

1.4 Supported Protocols

The Intercom supports:

• SIP

• HTTP Web-based configuration

Provides an intuitive user interface for easy system configuration and verification of Intercom operations.

• DHCP Client

Dynamically assigns IP addresses in addition to the option to use static addressing.

• TFTP Client

Facilitates hosting for the Autoprovisioning configuration file.

• RTP

• RTP/AVP - Audio Video Profile

• Facilitates autoprovisioning configuration values on boot

• Packet Time 20 ms

• Audio Encodings

PCMU (G.711 mu-law)

PCMA (G.711 A-law)

1.5 Supported SIP Servers

The following link contains information on how to configure the Intercom for the supported SIP servers: http://www.cyberdata.net/support/voip/server.html


Product Overview

Specifications

5

1.6

Specifications

Table 1-1. Specifications

Specifications

Ethernet I/F

Protocol

Power Input

Speaker Output

On-Board Relay

Operating Temperature

Payload Types

10/100 Mbps

SIP RFC 3261 Compatible

PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply a

1 Watt Peak Power

1A at 30 VDC

-10° C to 50° C (14° F to 122° F)

G711, A-law and µ-law

Dimensions

Weight

Boxed Weight

Part Number

4.53 inches [115 mm] Length

2.22 inches [56.3 mm] Width

4.53 inches [115 mm] Height

1.0 lbs. (0.45 kg)

2.0 lbs. (0.90 kg)

011209 b a.

Contacts 1 and 2 on the J3 terminal block are only for powering the device from a non-PoE 12VDC power source as an alternative to

Network PoE power. Use of these contacts for any other purpose will damage the device and void the product warranty.

b.

This number replaces the 011035 number.


2 Installing the VoIP V3 Emergency

Intercom

2.7 Parts List

Table 2-2

illustrates the VoIP V3 Emergency Intercom parts.

Quantity Part Name

1

Table 2-2. Parts List

Illustration

Intercom Assembly

1 Installation Quick Reference Guide

1 Intercom Mounting Accessory Kit

6


Installing the VoIP V3 Emergency Intercom

Call Button and the Call Button LED

7

2.8 Intercom Components

Figure 2-1 shows the components of the Intercom .

Figure 2-1. Intercom Components

Speaker

Call Button

See Section 2.8.1, "Call Button and the Call Button LED" for

 information about the functionality of the Call Button.

2.8.1 Call Button and the Call Button LED

2.8.1.1 Calling with the The Call Button

• You may initiate a call by pressing the Call button.

• An active call is indicated by the Call Button LED blinking at one second intervals.

• The Intercom can automatically answer an incoming call.

• You can press the Call button to terminate an active call whether the call was an incoming call or a call that was initiated by you.

2.8.1.2 Call Button LED Function

• Upon initial power or reset, the Call Button LED will illuminate.

• When the software has finished initialization, the Call Button LED will blink twice.

• When a call is established (not just ringing), the Call Button LED will blink.



Call Button and the Call Button LED

8

• On the

Device Configuration Page

, there is an option called

Button Lit When Idle

. This option sets the normal state for the indicator light. The Call Button LED will still blink during initialization and calls.

• The Call Button LED flashes briefly at the beginning of RTFM mode.

Figure 2-2. Call Button and Call Button LED

Call Button and Call Button LED



Intercom Connections

9

2.9 Intercom Setup

2.9.1 Intercom Connections

Figure 2-3 shows the pin connections on the J3 (terminal block). This terminal block can accept



16 AWG gauge wire.

Note As an alternative to using PoE power, you can supply +8 to +12VDC @ 1000mA Regulated

Power Supply into the terminal block.

GENERAL ALERT

Caution

Equipment Hazard: Contacts 1 and 2 on the J3 terminal block are only for powering the Intercom from a non-PoE 12 VDC power source as an alternative to

Network PoE power. Use of these contacts for any other purpose will damage the

Intercom and void the product warranty.

Figure 2-3. Intercom Connections

Alternate Power Input:

1 = +8 to +12VDC @ 1000mA Regulated Power Supply*

2 = Power Ground*

Wire (IN)

Terminal Block

3 4 can accept

16 AWG wire

Relay Contact:

(1 A at 30 VDC for continuous loads)

3 = Normally Open Common

4 = Normally Open Contact

5 = Door Sense Input

6 = Door Sense Ground Reference

6

1

*Contacts 1 and 2 on the J3 terminal block are only for powering the device from a non-PoE 12VDC power source as an alternative to Network PoE power. Use of these contacts for any other purpose will damage the device and void the product warranty.

J3 Terminal Block



Connecting the Intercom to the On-Board Relay

10

2.9.2 Connecting the Intercom to the On-Board Relay

Warning

Electrical Hazard: The VoIP V3 Emergency Intercom enclosure is not rated for any AC voltages.

GENERAL ALERT

Warning

Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes.

GENERAL ALERT

Warning

Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.

GENERAL ALERT

Warning

Electrical Hazard: The relay contacts are dry and provided for a normally open and momentarily closed configuration. Neither the alternate power input nor PoE power can be used to drive a door strike.

GENERAL ALERT

Warning


GENERAL ALERT

The VoIP Intercom incorporates an on-board relay which enables users to control an external relay for activating an auxiliary device such as an electric door strike (see

Figure 2-4, "Wiring Diagram ").

The Intercom relay contacts are limited to 1A at 30 VDC. The Intercom relay activation time is selectable through the web interface and is controlled by DTMF tones generated from the phone being called. The DTMF tones are selectable from the web interface as well.

Note The three digit code for the on-board relay must be sent in conformance with RFC2833

DTMF generation.


Controlled Device

Such As

Electric Door Strike or

Strobe Light

AC or DC

Power Source

Figure 2-4. Wiring Diagram

Example of External Relay (not supplied)

Solid State or

Mechanical

Relay

High PIV UltraFast

Switching Diode

OUT IN

Output Contacts

AC or DC rated

Depending Upon

Controlled Device

Requirements

DC

POWER SUPPLY

MAX.

+

6

5

4

3

2

1

Intercom PCB

On-Board Relay Wiring Contacts


Identifying the VoIP Intercom Connectors

12

2.9.3 Identifying the VoIP Intercom Connectors

See the following Figures and Tables to identify the connectors and functions.

Figure 2-5. Connector Locations

J10

J2

J6

J7

Connector

J2

J6

J7

J10

Table 2-3. Connector Functions

Function

Call Button. LED Interface

Microphone Interface

Speaker Interface

Proximity Sensor Interface - N/A


J4

JP1


Identifying the VoIP Intercom Connectors

13

Figure 2-6. Connector Locations

JP5

JP10 (2 Pin)

J5 (8 Pin)

J3

JP7

J1

Connector

J1

J3

J4

J5

JP1

JP5

JP7

JP10

Table 2-4. Connector Functions

Function

PoE Network Connection (RJ-45 ethernet)

Terminal Block (see

Figure 2-3

)

Factory Only—Console Port

Factory Only—JTAG

Factory Only—Reset

Factory Only—Watch Dog

Factory Only—Boot Mode

Disables the intrusion sensor when installed.



Link and Activity LEDs

14

2.9.4 Link and Activity LEDs

When you connect the Ethernet cable or power supply to the Intercom, the following occurs:

• The square, GREEN

Link LED above the Ethernet port ( Figure 2-7

) indicates that the network connection has been established.

• The square, YELLOW Activity LED (see

Figure 2-7 ) blinks when there is network activity.

Figure 2-7. Network LEDs

Link

Activity



RTFM Button

15

2.9.5 RTFM Button

When the Intercom is operational and linked to the network, use the Reset Test Function

Management (RTFM) button (see SW1 in Figure 2-8

) on the Intercom board to announce and confirm the Intercom’s IP Address and test that the audio is working.

Note You must do these tests prior to final assembly.

Figure 2-8. RTFM Button (SW1)

2.9.5.1 Announcing the IP Address

To announce a device’s current IP address:

1. Press and release the RTFM button (see SW1 in Figure 2-9

) within a five second window.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present).

Note Pressing and holding the RTFM button for longer than five seconds will restore the device to the factory default settings.

Figure 2-9. RTFM Button (SW1)



Adjust the Volume

16

2.9.5.2 Restoring the Factory Default Settings

When troubleshooting configuration problems, it is sometimes convenient to restore the device to a known state.

Note Each Intercom is delivered with factory set default values.

To restore the factory default settings:

1. Press and hold the RTFM button (see SW1 in Figure 2-10 ) for more than five seconds.

2. The device announces that it is restoring the factory default settings.

Note The device will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present).

Figure 2-10. RTFM Button

2.9.6 Adjust the Volume

You can adjust the volume through the Speaker Volume setting on the

Device Configuration Page .



Factory Default Settings

17

2.10 Configure the Intercom Parameters

To configure the Intercom online, use a standard web browser.

Configure each Intercom and verify its operation before you mount it. When you are ready to mount an Intercom, refer to

Appendix A, "Mounting the Indoor Intercom"

for instructions.

2.10.1 Factory Default Settings

All Intercoms are initially configured with the following default IP settings:

When configuring more than one Intercom, attach the Intercoms to the network and configure one at a time to avoid IP address conflicts.

Table 2-5. Factory Default Settings

Parameter

IP Addressing

IP Address a

Web Access Username

Web Access Password

Subnet Mask a

Default Gateway a

Factory Default Setting

DHCP

10.10.10.10

admin admin

255.0.0.0

10.0.0.1

a. Default if there is not a DHCP server present.



Intercom Web Page Navigation

18

2.10.2 Intercom Web Page Navigation

Table 2-6

shows the navigation buttons that you will see on every Intercom web page.

Web Page Item

Table 2-6. Web Page Navigation

Description

Link to the Home page.

Link to the Device Configuration page.

Link to the Networking page.

Link to go to the SIP Configuration page.

Link to go to the Nightringer page.

Link to the Sensor Configuration page.

Link to the Multicast Configuration page.

Link to the Audio Configuration page.

Link to the Event Configuration page.

Link to the Autoprovisioning Configuration page.

Link to the Update Firmware page.



Log in to the Configuration Home Page

19

2.10.3 Log in to the Configuration Home Page

1. Open your browser to the Intercom IP address.

Note If the network does not have access to a DHCP server, the device will default to an IP address of 10.10.10.10.

Note Make sure that the PC is on the same IP network as the Intercom.

Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.





CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/support/voip/discovery.html

Note The Intercom ships in DHCP mode. To get to the Home page, use the discovery utility to scan for the device on the network and open your browser from there.

2. When prompted, use the following default Web Access Username and Web Access

Password to access the Home Page (

Figure 2-11

):

Web Access Username: admin

Web Access Password: admin




20

Figure 2-11. Home Page


Operations Guide



21

3. On the Home Page, review the setup details and navigation buttons described in

Table 2-7

.

Table 2-7. Home Page Overview

Description Web Page Item

Device Settings

Device Name

Change Username

Change Password

Re-enter Password

Current Settings

Serial Number

Mac Address

Firmware Version

IP Addressing

IP Address

Subnet Mask

Default Gateway

DNS Server 1

DNS Server 2

Speaker Volume

Microphone Gain

SIP Mode is

Multicast Mode is

Event Reporting is

Nightringer is

Primary SIP Server

Backup Server 1

Backup Server 2

Import/Export Settings

Shows the device name.

Type in this field to change the username.

Type in this field to change the password.

Type the password again in this field to confirm the new password.

Shows the device serial number.

Shows the device Mac address.

Shows the current firmware version.

Shows the current IP addressing setting (DHCP or static).

Shows the current IP address.

Shows the current subnet mask address.

Shows the current default gateway address.

Shows the current DNS Server 1 address.


Shows the current speaker volume level.

Shows the current microphone gain level.

Shows the current status of the SIP mode.

Shows the current status of the Multicast mode.

Shows the current status of the Event Reporting mode.

Shows the current status of the Nightringer mode.

Shows the current status of the Primary SIP Server.

Shows the current status of Backup Server 1.

Shows the current status of Backup Server 2.

Press the Browse button to select a configuration file to import.

Press the Import Configuration button to save a board configuration to the board.



Note: The board will have to be reset before changes will take effect.

Press the Export Configuration button to download the current board configuration.

Click the Save button to save your configuration settings.

Note: You need to reboot for changes to take effect.

Click on the Reboot button to reboot the system.

930504J CyberData Corporation


Configure the Device

22

2.10.4 Configure the Device

1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-

12 .

Figure 2-12. Device Configuration Page


Operations Guide



23

2. On the Device Configuration page, you may enter values for the parameters indicated in

Table 2-8

.

Table 2-8. Device Configuration Parameters

Web Page Item

Volume Settings

Description

Speaker Volume

Microphone Gain

Relay Settings

Activate Relay with DTMF Code

Type the desired Intercom volume level into this field.

Type the desired microphone gain level into this field.

DTMF Activation Code

DTMF Activation Duration (in seconds)

Play tone during DTMF Activation

When selected, the relay can be activated with a DTMF code.

Type the desired DTMF activation code



(25 character limit).

Type the desired DTMF activation duration (in seconds) (2 character limit [activation times now go up to 99 seconds]).

NOTE: A DTMF activation duration of 0 will toggle the relay indefinitely or until the activation code is sent again

When selected, the device will play a tone when the relay is activated with a DTMF code.

Activate Relay During Ring

Activate Relay During Night Ring

Activate Relay While Call Active

When selected, the relay will be activated for as long as the call is active.

NOTE: When the phone is set to Auto Answer, it will not ring and this option does nothing.

Check this box to activate the relay for as long as a Night

Ring tone is ringing.

When selected, the relay will be activated for as long as the call is active.

Activate Relay on Button Press When selected, the relay will be activated when the Call

Button is pressed.

Relay on Button Press Timeout (in seconds) Type the desired time (in seconds) that you want the relay to activate after the Call Button is pressed (1 character limit).

Miscellaneous Settings

Auto-Answer Incoming Calls

Button Lit When Idle

Play Ringback Tone

When selected, the device will automatically answer incoming calls.

When Auto Answer is Off, the device will play a ringtone through the Intercom speaker until someone presses the button.

When selected, the Call Button remains lit when idle.

When selected, you will hear a ringback tone while making a call.




24

Web Page Item

Enable Push to Talk

Table 2-8. Device Configuration Parameters (continued)

Description

This option is for noisy environments. When enabled, the microphone will be muted normally. When the button is pressed and held, it will unmute the microphone and allow the operator to send audio back.

NOTE: When Enable Push to Talk is enabled, you cannot stop an active call with the call button. The device on the other end will need to end the call.

NOTE: Enable Push to Talk will not work on some older hardware.



Click on the Test Audio button to do an audio test. When the Test Audio button is pressed, you will hear a voice message for testing the device audio quality and volume.

Click on the Test Microphone button to do a microphone test. When the Test Microphone button is pressed, the following occurs:

1. The device will immediately start recording 3 seconds of audio.

2. The device will beep (indicating the end of recording).

3. The device will play back the recorded audio.

Click on the Test Relay button to do a relay test.


3. After changing the parameters, click the Save button.



Configure the Network Parameters

25

2.10.5 Configure the Network Parameters

1. Click the Networking button to open the Network Configuration page ( Figure 2-13 ).

Figure 2-13. Network Configuration Page


Operations Guide


Configure the Network Parameters

26

2. On the Network Configuration page, enter values for the parameters indicated in

Table 2-9 .

Web Page Item

Stored Network Settings

IP Addressing

Table 2-9. Network Configuration Parameters

Description

IP Address

Subnet Mask

Default Gateway

DNS Server 1

DNS Server 2

DHCP Timeout

DHCP Timeout in seconds

Select either DHCP IP Addressing or Static IP Addressing by marking the appropriate radio button. If you select Static, configure the remaining parameters indicated in

Table 2-9 . If you select DHCP, go to Step 3

.

Enter the Static IP address.

Enter the Subnet Mask address.

Enter the Default Gateway address.

Enter the DNS Server 1 address.

Enter the DNS Server 2 address.

Current Network Settings

IP Address

Subnet Mask

Default Gateway

DNS Server 1

DNS Server 2

Enter the desired timeout duration (in seconds) that the device will wait for a response from the DHCP server before defaulting back to the stored static IP address.

Note: A value of -1 will cause the device to retry indefinitely and a value of 0 will cause the device to reset to a default of 60 seconds.

Shows the current network settings.

Shows the current Static IP address.

Shows the current Subnet Mask address.

Shows the current Default Gateway address.






3. After changing the parameters, click Save Settings. This updates the changed parameters and reboots the Intercom if appropriate.

4. Connect the Intercom to the target network.

5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom.



Configure the SIP Parameters

27

2.10.6 Configure the SIP Parameters

1. Click SIP Config to open the SIP Configuration page ( Figure 2-14 ).

Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html

Figure 2-14. SIP Configuration Page


Operations Guide



28

2. On the SIP Configuration page, enter values for the parameters indicated in

Table 2-10

.

Web Page Item

Enable SIP Operation

SIP Settings

Primary SIP Server

Table 2-10. SIP Configuration Parameters

Description

Enables or disables SIP operation.

Primary SIP User ID

Primary Auth ID

Primary Auth Password

Backup SIP Server 1

Backup SIP Server 2

Backup SIP User ID 1

Backup SIP User ID 2

Backup SIP Auth ID 1

Backup SIP Auth ID 2

Backup SIP Auth Password 1

Backup SIP Auth Password 2

Use Cisco SRST

Remote SIP Port

Local SIP Port*

Outbound Proxy

Outbound Proxy Port

Register with a SIP Server

Re-registration Interval (in seconds)

Use this field to set the address (in dotted decimal notation or as a canonical name) for the Primary SIP Server. This field can accept canonical names of up to 255 characters in length.

Type the SIP User ID for the Primary SIP Server



(up to 64 alphanumeric characters).

Type the Authenticate ID for the Primary SIP Server




Type the Authenticate Password for the Primary SIP Server


• If all of the Primary SIP Server and Backup SIP Server fields are populated, the device will attempt to stay registered with all three servers all of the time. You can leave the

Backup SIP Server 1 and Backup SIP Server 2 fields blank if they are not needed.

• In the event of a registration failure on the Primary SIP

Server, the device will use the next highest priority server for outbound calls (Backup SIP Server 1). If Backup SIP

Server 1 fails, the device will use Backup SIP Server 2.

• If a higher priority SIP Server comes back online, the device will switch back to this server.

Type the SIP User ID for the Backup SIP Server




Type the SIP Authenticate ID for the Backup SIP Server




Type the SIP Authenticate Password for the Backup SIP

Server (up to 64 alphanumeric characters).

When selected, the backup servers are handled according to

Cisco SRST (Survivable Remote Site Telephony).

Type the Remote SIP Port number (default 5060)




Type the Local SIP Port number (default 5060)




Type the Outbound Proxy as either a numeric IP address in dotted decimal notation or the fully qualified host name



(255 character limit [FQDN]).

Type the Outbound Proxy Port number (8 character limit).

Check this box to enable SIP Registration.

For information about Point-to-Point Configuration, see

Section 2.10.6.2, "Point-to-Point Configuration" .

Type the SIP Registration lease time (in seconds)




29

Table 2-10. SIP Configuration Parameters (continued)

Web Page Item Description

Call Disconnection

Terminate call after delay (in seconds) Type the desired number of seconds that you want to transpire after a connection delay before a call is terminated.

Note: A value of 0 will disable this function.

RTP Settings

RTP Port (even) Specify the port number used for the RTP stream after establishing a SIP call. This port number has to be an even number and defaults to 10500.

Dial Out Settings

Dial Out Extension

Extension ID

Type the dial out extension number (64 character limit).

Note: For information about dial-out extension strings and

DTMF tones, see

Section 2.10.6.1, "Dial Out Extension

Strings and DTMF Tones (using rfc2833)" .

Type the desired Extension ID (64 character limit).




3. After changing the parameters, click Save Settings.

2.10.6.1 Dial Out Extension Strings and DTMF Tones (using rfc2833)

On the

SIP Configuration Page

, dial out extensions support the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit.

Extension String

302

302,2

302,25,,,4,,1

Table 2-11. Examples of Dial-Out Extension Strings

Resulting Action

Dial out extension 302 and establish a call

Dial out extension 302 and establish a call, wait 3 seconds then send the

DTMF tone '2'


DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1

Note The maximum number of total characters in the dial-out field is 64.




30

2.10.6.2 Point-to-Point Configuration

When the board is set to not register with a SIP server (see

Figure 2-15

), it's possible to set the intercom to dial out to a single endpoint.

In this case, the dial-out extension should be the IP address of the remote device. The Intercom can also receive Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point

Mode.

Note Receiving point-to-point SiP calls may not work with all phones.

Figure 2-15. SIP Configuration Page Set to Point-to-Point Mode

Operations Guide

Intercom is set to NOT register with a SiP server




31

2.10.6.3 Delayed DTMF

On the SIP Configuration page the dial out extension supports the addition of comma delimited pauses and sending additional DTMF tones (using rfc2833). The first comma will pause three seconds after a call is first established with a remote device. Subsequent commas will pause for 2 seconds. A pause of one second will be sent after each numerical digit.

Extension String

302

302,2

302,25,,,4,,1

Table 2-12. Examples of Dial-Out Extension Strings

Resulting Action

Dial out extension 302 and establish a call


DTMF tone '2'


DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1

Note The maximum number of total characters in the dial-out field is 25.



Configure the Nightringer Parameters

32

2.10.7 Configure the Nightringer Parameters

When the Nightringer is enabled, the Intercom will register as a second SIP extension. Registration does not have to be to the same server as the primary SIP registration. Any calls made to the

Nightringer extension will cause the Intercom to play a ring tone. There is no way to answer this call.

The Nightringer is designed to be used in buildings where calls made after hours are directed to a ring group.

Caution

Nightringer requires SIP Registration. Nightringer cannot be used in peer to peer mode.

GENERAL ALERT

1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-16

.

Figure 2-16. Nightringer Configuration Setup



Configure the Nightringer Parameters

33

2. On the Nightringer Configuration page, enter values for the parameters indicated

 in

Table 2-13 .

Web Page Item

Enable Nightringer

Table 2-13. Nightringer Configuration Parameters

Description

When the nightringer is enabled, the unit will attempt to register a second extension with the SIP server. Any calls made to this extension will play a ringtone.

Nightringer Settings

SIP Server

Remote SIP Port

Local SIP Port

User ID

Authenticate ID

Authenticate Password

Re-registration Interval (in seconds)

Type the SIP server represented as either a numeric IP address in dotted decimal notation.

Type the Remote SIP Port number (default 5060)




Type the Local SIP Port number (default 5060)






Note: This value cannot be the same as the

Local SIP Port*

found on the

SIP Configuration Page .

Type the User ID (up to 64 alphanumeric characters).

Type the Authenticate ID (up to 64 alphanumeric characters).

Type the Authenticate Password (up to 64 alphanumeric characters).

Type the SIP Registration lease time in minutes (default is

60 minutes) (8 character limit). Re-registration Interval (in seconds)*




3. After changing the parameters, click on the Save button.



Configure the Sensor Configuration Parameters

34

2.10.8 Configure the Sensor Configuration Parameters

The door sensor (pins 5 and 6) on the header can be used to monitor a door's open or closed state.

There is an option on the Sensor Configuration page to trigger on an open or short condition on these pins. The door sensor alarm will be activated when the Door Open Timeout parameter has been met.

The intrusion sensor is an optical sensor installed on the Intercom board and will be activated when the Intercom is removed from the case.

For each sensor there are four actions the Intercom can take:

• Flash the LED until the sensor is deactivated (roughly 10 times/second)

• Activate the relay until the sensor is deactivated

• Loop an audio file out of the Intercom speaker until the sensor is deactivated

• Call a preset extension and play a pre-recorded audio file (once)

Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones.




35

1. Click Sensor Config to open the Sensor Configuration page (

Figure 2-17

).

Figure 2-17. Sensor Configuration Page


Operations Guide



36

2. On the Sensor Configuration page, enter values for the parameters indicated in Table 2-14

.

Flash Button LED

Activate Relay

Play Audio Locally

Make call to extension

Play recorded audio

Dial Out Extension

Dial Out ID

Table 2-14. Sensor Configuration Parameters


Door Sensor Settings

Door Sensor Normally Closed

Door Open Timeout (in seconds)

Select the inactive state of the door sensors.

Select the number of seconds that you want to pass before the door sensor is activated.

Check this box to flash the LED until the sensor is deactivated

(roughly 10 times/second).

Check this box to activate the relay until the sensor is deactivated.

Check this box to loop an audio file out of the Intercom speaker until the sensor is deactivated.

Check this box to call a preset extension (once).

Check this box to play a pre-recorded audio file (once).

Enter the desired dial-out extension number.


Use this button to test the door sensor.

Intrusion Sensor Settings

Flash Button LED*

Activate Relay

Play Audio Locally

Make call to extension

Play recorded audio

Dial Out Extension

Dial Out ID

Check this box to flash the LED until the sensor is deactivated

(roughly 10 times/second).

Check this box to activate the relay until the sensor is deactivated.

Check this box to loop an audio file out of the Intercom speaker until the sensor is deactivated.

Check this box to call a preset extension (once).

Check this box to play a pre-recorded audio file (once).

Enter the desired dial-out extension number.


Use this button to test the Intrusion sensor.




3. After changing the parameters, click Save Settings.



Configure the Multicast Parameters

37

2.10.9 Configure the Multicast Parameters

Multicast groups use multicasting to create public address paging zones. Multicasting is based on the concept of a group. Multicast addresses specify an arbitrary group of IP hosts that have joined the group and want to receive traffic sent to the group. Group members send IGMP messages to their local multicast routers, allowing the group traffic traversal from the source.

The Multicast Configuration page allows the Intercom to join up to 10 paging zones for receiving ulaw/alaw encoded RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many devices can be in a given paging zone. Each multicast group is defined by a multicast address and port number. Each multicast group is assigned a priority, allowing simultaneously arriving pages to be serviced based on importance.

Multicast groups are compatible with IGMP through version three. The Intercom supports simultaneous SIP and Multicast.

1. Click on the Multicast Configuration button to open the Multicast Configuration page. See

Figure 2-18 .

Figure 2-18. Multicast Configuration Page



Configure the Multicast Parameters

38

2. On the Multicast Configuration page, enter values for the parameters indicated in

Table 2-15 .

Table 2-15. Multicast Configuration Parameters

Web Page Item

Enable Multicast Operation

Description

Enables or disables multicast operation.

Device Settings

Priority

Address

Indicates the priority for the multicast group. Priority 9 is the highest (emergency streams). 0 is the lowest (background music). SIP calls are considered priority 4.5. See

Section

2.10.9.1, "Assigning Priority" for more details.

Enter the multicast IP Address for this multicast group (15 character limit).

Port (range can be from 2000 to 65535) Enter the port number for this multicast group (5 character limit).

Note: The multicast ports have to be even values. The webpage will enforce this restriction.

Multicast Group Name Assign a descriptive name for this multicast group (25 character limit).




3. After changing the parameters, click on the Save button.

2.10.9.1 Assigning Priority

When playing multicast streams, audio on different streams will preempt each other according to their priority in the list. An audio stream with a higher priority will interrupt a stream with a lower priority.

If both SIP and Multicast is enabled, SIP audio streams are considered priority 4.5. SIP audio will interrupt multicast streams with priority 0 through 4 and will be interrupted by multicast streams with priority 5 through 9.

During priority 9 multicast streams the volume level is set to maximum.

Note SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all prioritized.

Ringtones and

Nightringtones

Ringtones all play at the same priority level. This means that it is possible to have a nightring tone and a normal ringtone playing at the same time.



Configure the Audio Configuration Parameters

39

2.10.10 Configure the Audio Configuration Parameters

The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom.

1. Click Audio Config to open the Audio Configuration page (

Figure 2-19 ).

Figure 2-19. Audio Configuration Page




Figure 2-20. Audio Configuration Page (continued)

40

Operations Guide

2. On the Audio Configuration page, enter values for the parameters indicated in

Table 2-16 .




41

Table 2-16. Audio Configuration Parameters

Web Page Item Description

Audio Files

0-9

Dot

Audiotest

Page tone

The name of the audio configuration option is the same as the spoken audio that plays on the board (24 character limit).

'0' corresponds to the spoken word “zero.”

'1' corresponds to the spoken word “one.”

'2' corresponds to the spoken word “two.”

'3' corresponds to the spoken word “three.”

'4' corresponds to the spoken word “four.”

'5' corresponds to the spoken word “five.”

'6' corresponds to the spoken word “six.”

'7' corresponds to the spoken word “seven.”

'8' corresponds to the spoken word “eight.”

'9' corresponds to the spoken word “nine.”

Corresponds to the spoken word “dot.” (24 character limit)

Corresponds to the message “This is the CyberData IP speaker test message...”

(24 character limit)

Corresponds to a simple tone used for beep on initialization and beep on page (24 character limit).

Your IP Address is

Rebooting

Corresponds to the message “Your IP address is...” (24 character limit).

Corresponds to the spoken word “Rebooting” (24 character limit).

Restoring default

Ringback tone

Ring tone

Corresponds to the message “Restoring default” (24 character limit).

This is the ringback tone that plays when calling a remote extension




This is the tone that plays when set to ring when receiving a call




Intrusion Sensor Triggered Corresponds to the message “Intrusion Sensor Triggered” (24 character limit).

Door Ajar

Night Ring

Corresponds to the message “Door Ajar” (24 character limit).

Specifies the ringtone for nightring. By default this parameter uses the same audio file that is selected for the Ring Tone parameter.

The Browse button will allow you to navigate to and select an audio file.

The Play button will play that audio file.

The Delete button will delete any user uploaded audio and restore the stock audio file.

The Save button will download a new user audio file to the board once you've selected the file by using the Browse button. The Save button will delete any preexisting user-uploaded audio files.




42

2.10.10.1 User-created Audio Files

User created audio files should be saved in the following format:

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

You can use the free utility Audacity to convert audio files into this format. See

Figure 2-21

through

Figure 2-23 .

Figure 2-21. Audacity 1

Figure 2-22. Audacity 2




43

When you export an audio file with Audacity, save the output as:

• WAV (Microsoft) signed 16 bit PCM.

Figure 2-23. WAV (Microsoft) signed 16 bit PCM

WAV (Microsoft) signed 16 bit PCM



Configure the Event Parameters

44

2.10.11 Configure the Event Parameters

Click the Event Config button to open the Event Configuration page (

Figure 2-24

). The Event

Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board.

Figure 2-24. Event Configuration Page

Operations Guide

Table 2-17 shows the web page items on the Event Configuration page.




45

Table 2-17. Event Configuration

Web Page Item

Enable Event Generation

Description

When selected, Event Generation is enabled.

Remote Event Server

Remote Event Server IP

Remote Event Server Port

Remote Event Server URL

Type the Remote Event Server IP address.




Type the Remote Event Server port number.



(8 character limit)

Type the Remote Event Server URL.




Events

Enable Button Events

Enable Call Active Events

When selected, Button Events are enabled.

When selected, Call Active Events are enabled.

Enable Call Terminated Events When selected, Call Terminated Events are enabled.

Enable Relay Activated Events When selected, Relay Activated Events are enabled.

Enable Relay Deactivated

Events

When selected, Relay Deactivated Events are enabled.

Enable Ring Events

Enable Night Ring Events

When selected, Ring Events are enabled.

When selected, there is a notification when the unit receives a night ring.

When selected, Multicast Start Events are enabled.

Enable Multicast Start Events

Enable Multicast Stop Events

Enable Power On Events

Enable Security Events

Enable 60 Second Heartbeat

Events

When selected, Multicast Stop Events are enabled.

When selected, Power On Events are enabled.

When selected, Security Events are enabled.

When selected, 60 Second Heartbeat Events are enabled.



Click on the Test Event button to test an event.





46

2.10.11.1 Example Packets for Events

The server and port are used to point to the listening server and the 'Remote Event Server URL' is the destination URL (typically the script running on the remote server that's used to parse and process the POST events).

Note The XML is URL-encoded before transmission so the following examples are not completely accurate.

Here are example packets for every event:

POST xmlparse_engine HTTP/1.1

Host: 10.0.3.79

User-Agent: CyberData/1.0.0

Content-Length: 197

Content-Type: application/x-www-form-urlencoded

<?xml version="1.0" encoding="ISO-8859-1"?>

<cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>

<event>POWERON</event>

</cyberdata>


Host: 10.0.3.79


Content-Length: 199




<event>HEARTBEAT</event>

</cyberdata>

Operations Guide


Host: 10.0.3.79


Content-Length: 196




<event>BUTTON</event>

</cyberdata>


Host: 10.0.3.79


Content-Length: 201




<event>CALL_ACTIVE</event>

</cyberdata>


Host: 10.0.3.79




47


Content-Length: 205




<event>CALL_TERMINATED</event>

</cyberdata>


Host: 10.0.3.79


Content-Length: 197




<event>RINGING</event>

</cyberdata>

Operations Guide


Host: 10.0.3.79


Content-Length: 234




<event>MULTICAST_START</event>

<index>8</index>

</cyberdata>


Host: 10.0.3.79


Content-Length: 233




<event>MULTICAST_STOP</event>

<index>8</index>

</cyberdata>


Host: 10.0.3.79


Content-Length: 234




<event>RELAY_ACTIVATED</event>

</cyberdata>


Host: 10.0.3.79




48


Content-Length: 234




<event>RELAY_DEACTIVATED</event>

</cyberdata>


Host: 10.0.3.79


Content-Length: 234




<event>NIGHTRINGING</event>

</cyberdata>



Configure the Autoprovisioning Parameters

49

2.10.12 Configure the Autoprovisioning Parameters

1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page.



See Figure 2-25 .

Figure 2-25. Autoprovisioning Configuration Page




50

2. On the Autoprovisioning Configuration page, you may enter values for the parameters indicated in

Table 2-18 .

Table 2-18. Autoprovisioning Configuration Parameters

Web Page Item

Autoprovisioning

Description

Enable Autoprovisioning

Get Autoprovisioning from DHCP

See

Section 2.10.12.1, "Autoprovisioning"

.

See

Section 2.10.12.1, "Autoprovisioning" .

Autoprovisioning Server (IP Address) See

Section 2.10.12.1, "Autoprovisioning" (15 character limit).

Autoprovisioning Autoupdate



(in minutes)

Type the desired time (in minutes) that you want the

Autoprovisioning feature to update (6 character limit).

Press the Get Autoprovisioning Template button to get an autoprovisioning file for this board.




3. After changing the parameters, click the Save button.




51

2.10.12.1 Autoprovisioning

Enable

Autoprovisioning

Option

With autoprovisioning enabled, the board will get its configuration from a remote TFTP server on startup or periodically on a scheduled delay. Autoprovisioned values will override values stored in on-board memory and will be visible on the web page. The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.

To use autoprovisioning, create a copy of the autoprovisioning template with the desired settings and name this file with the mac address of the device to configure (for example: 0020f7350058.config).

Put this file into your TFTP server directory and manually set the TFTP server address on the board.

It is not necessary to set every option found in the autoprovisioning template. As long as the XML is valid, the file can contain any subset. Options not autoprovisioned will default to the values stored in the on board memory. For example if you only wanted to modify the device name, the following would be a valid autoprovisioning file:

<?xml version="1.0" encoding="utf-8" ?>

<specific>

<MiscSettings>

<DeviceName>auto Intercom</DeviceName>

</MiscSettings>

</specific>

Networking The board will only apply networking settings or firmware upgrades after a reboot.

Get

Autoprovisioning from DHCP

When this option is checked, the device will automatically fetch its autoprovisioning server address from the DHCP server. The device will use the address specified in OPTION 150 (TFTP-servername) or OPTION 66. If both options are set, the device will use OPTION 150.

Refer to the documentation of your DHCP server for setting up OPTION 150.




52

To set up a Linux DHCPD server to serve autoprovisioning information (in this case using both option 66 and 150), here's an example dhcpd.conf:

# dhcpd.conf

#

# Configuration file for ISC dhcpd (see 'man dhcpd.conf')

# ddns-update-style ad-hoc; option option-150 code 150 = ip-address; subnet 10.0.0.0 netmask 255.0.0.0 {

max-lease-time 120;

default-lease-time 120;

option routers 10.0.0.1;

option subnet-mask 255.0.0.0;

option domain-name "voiplab";

option domain-name-servers 10.0.0.1;

option time-offset -8; # Pacific Standard Time

option tftp-server-name "10.0.0.254";

option option-150 10.0.0.254;

range 10.10.0.1 10.10.2.1;}

Autoprovisioning

Server (IP Address)

Instead of using DHCP to provide the autoprovisioning tftp server address, you can specify an address manually.

Autoprovisioning

Autoupdate

If Autoprovisioning is enabled and the Autoprovisioning Autoupdate value is something other than 0 minutes, a service is started on startup that will wait the configured number of minutes and then try to re-download its autoprovisioning file. It will compare its previously autoprovisioned file with this new file and if there are differences, it will reboot the board.

Autoprovisioned



An Autoprovisioned firmware upgrade only happens after a reboot, will take roughly three minutes,

Firmware Upgrades and the web page will be unresponsive during this time.

The 'FirmwareVersion' value in the xml file must match the version stored in the 'FirmwareFile'.

<FirmwareVersion>v6.3.0</FirmwareVersion>

<FirmwareFile>630-intercom-uImage</FirmwareFile>

If these values are mismatched, the board can get stuck in a loop where it goes through the following sequence of actions:

1. The board downloads and writes a new firmware file.

2. After the next reboot, the board recognizes that the firmware version does not match.

3. The board downloads and writes the firmware file again.

CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.




53

Autoprovisioned



Audio Files

Audio files are stored in non-volatile memory and an autoprovisioned audio file will only have to be downloaded once for each device. Loading many audio files to the device from the web page could cause it to appear unresponsive. If this happens, wait until the transfer is complete and then refresh the page.

The device uses the file name to determine when to download a new audio file. This means that if you used autoprovisioning to upload a file and then changed the contents of this file at the TFTP server, the device will not recognize that the file has changed (because the file name is the same).

Since audio files are stored in non-volatile memory, if autoprovisioning is disabled after they have been loaded to the board, the audio file settings will not change. You can force a change to the audio files on the board by clicking the Delete button on the Audio Configuration page which will restore the default audio file. You can also change the autoprovisioning file with the word default set as the file name.



Uploading the Firmware

54

2.11 Upgrade the Firmware and Reboot the Intercom

GENERAL ALERT

Caution

Equipment Hazard: V3 devices like the VoIP V3 Emergency Intercom cannot use firmware 6.x.x or earlier, and older V1 and V2 devices cannot use firmware 7.x.x or later.

Caution

Equipment Hazard: To upgrade from firmware version v7.x.x to v8.x.x, customers must first upgrade to firmware version v8.0.0.

GENERAL ALERT

Note A new firmware signature prevents users from loading firmware intended for one device to a different device.

See

Table 2-19 .

Firmware File Name intercom_v7.1.6_with_signature

intercom_v8.0.0_with_signature

Table 2-19. Firmware

Description

Intercom v7.1.6 with signature can be used to downgrade the firmware from version 8.0.0 or higher.

Intercom v8.0.0 with signature can be used to downgrade the firmware to version 8.0.0 from a higher version.

2.11.1 Uploading the Firmware

To upload the firmware from your computer:

1. Retrieve the latest Intercom firmware file from the VoIP V3 Emergency Intercom Downloads page at: http://www.cyberdata.net/products/voip/digitalanalog/intercomemergencyv3/downloads.html

2. Unzip the firmware version file. This file may contain the following:

• Firmware file

• Release notes

3. Log in to the Intercom home page as instructed in

Section 2.10.3, "Log in to the Configuration

Home Page" .

4. Click the Update Firmware button to open the Upgrade Firmware page. See

Figure 2-26

.



Uploading the Firmware

55

Figure 2-26. Upgrade Firmware Page

Operations Guide

5. Select Browse, and then navigate to the location of the Intercom firmware file.

6. Click Submit.

Note Do not reboot the board after pressing the Submit button.

Note This starts the upgrade process. Once the Intercom has uploaded the file, the Uploading

Firmware countdown page appears, indicating that the firmware is being written to flash.

The Intercom will automatically reboot when the upload is complete. When the countdown finishes, the Upgrade Firmware page will refresh. The uploaded firmware filename should be displayed in the system configuration (indicating successful upload and reboot).

Table 2-20 shows the web page items on the Upgrade Firmware page.

Table 2-20. Firmware Upgrade Parameters


File Upload

Firmware Version Shows the current firmware version.

Use the Browse button to navigate to the location of the

Intercom firmware file that you want to upload.

Click on the Submit button to automatically upload the selected firmware and reboot the system.



Reboot the Intercom

56

2.11.2 Reboot the Intercom

To reboot a Intercom, log in to the web page as instructed in Section 2.10.3, "Log in to the

Configuration Home Page"

.

1. Click Reboot ( Figure 2-27 ). A normal restart will occur.

Figure 2-27. Reboot System Section

Operations Guide

Reboot



Command Interface Post Commands

57

2.12 Command Interface

Some functions on the device can be activated using simple POST commands to the web interface.

The examples in

Table 2-21 use the free unix utility, wget commands. However, any program that

can send HTTP POST commands to the device should work.

2.12.1 Command Interface Post Commands

Note These commands require an authenticated session (a valid username and password to work).

Device Action

Trigger relay (for configured delay)

Table 2-21. Command Interface Post Commands

HTTP Post Command a

Place call to extension (example: extension 130) wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/command.cgi" --post-data

"test_relay=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"call=130"

Place point-to-point call b 

(example: IP phone address = 10.0.3.72)

Terminate active call wget --user admin --password admin --auth-no-challenge --quiet -


"call=10.0.3.72" wget --user admin --password admin --auth-no-challenge --quiet -


"terminate=yes"

Force reboot

Test Audio button

Announce IP address

Play the "0" audio file



Play the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet -


"reboot=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"test_audio=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"speak_ip_address=yes" wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data

"play_0=yes" wget --user admin --password admin --auth-no-challenge --quiet -






"play_3=yes"




58

Device Action







Play the "Dot" audio file

Play the "Audio Test" audio file (from Audio Config)

Play the "Page Tone" audio file

Play the "Your IP Address Is" audio file

Play the "Rebooting" audio file

Play the "Restoring Default" audio file

Play the "Ringback tone" audio file

Play the "Ring tone" audio file

Play the "Door Ajar" audio file

Table 2-21. Command Interface Post Commands (continued)


Play the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet -














"play_d=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_audiotest=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_pagetone=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_youripaddressis=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_rebooting=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_restoringdefault=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_ringback=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_ringtone=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_intrusionsensortriggered=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"play_doorajar=yes"




59

Device Action

Play the "Night Ring" audio file



Delete the "0" audio file










Delete the "Audio Test" audio file

Delete the "Page Tone" audio file

Delete the "Your IP Address Is" audio file

Delete the "Rebooting" audio file

Delete the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet -


"play_nightring=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_0=yes" wget --user admin --password admin --auth-no-challenge --quiet -




















"delete_audiotest=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_pagetone=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_youripaddressis=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_rebooting=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_restoringdefault=yes"




60


Device Action

Delete the "Ringback tone" audio file


Delete the "Ring tone" audio file

Delete the "Intrusion Sensor Triggered" audio file

Delete the "Door Ajar" audio file

Delete the "Night Ring" audio file

Trigger the Door Sensor Test (Sensor Config page)

Trigger the Intrusion Sensor Test (Sensor Config page) wget --user admin --password admin --auth-no-challenge --quiet -


"delete_ringback=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_ringtone=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_intrusionsensortriggered=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_doorajar=yes" wget --user admin --password admin --auth-no-challenge --quiet -


"delete_nightring=yes" wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data

"doortest=yes" wget --user admin --password admin --auth-no-challenge --quiet -

O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data

"intrusiontest=yes" a.Type and enter all of each http POST command on one line.

b. Must be in point-to-point mode see

Section 2.10.6.2, "Point-to-Point Configuration"


Appendix A: Mounting the Indoor Intercom

61

A.1 Wall Mounting Components

Before you mount the Intercom, make sure that you have received all the parts for each Intercom.

Refer to the following tables.

Quantity

4

Table A-1. Wall Mounting Components (Part of the Accessory Kit)

Part Name

Sheet Metal Screw

Illustration

4 Plastic Ribbed Anchor

Quantity

4

Table A-2. Gang Box Mounting Components

Part Name

#6-32 FlatHead Countersunk Machine Screw

Illustration


Figure A-1

shows how to properly connect the VoIP Intercom.

Figure A-1. Cable Connections

Backplate

PCBA

021078D

Push-Button to J2 J2

Mounting the Indoor Intercom

Wall Mounting Components

62

PCBA

Mounting

Screws

Mounting

Screws

Microphone to J6

J7

J6

Speaker to J7




63

Figure A-2

shows a wall mounting option.

Note Be sure to connect the VoIP V3 Emergency Intercom to the Earth Ground.

Figure A-2. Wall Mounting Option

Pre Drill Holes

(4 Places) on Wall

Backplate

Pick One of Four Mounting Hole for Ground Wire Connection

Cable

Slots

Closed

Wall

Cutout

Cable

Entry

Slot

121001A

Screw

Accessory Kit

Network Cable &

Ground Wire

(Not Provided)

Mounting

Screw (3x)




64

Figure A-3

shows a 1-Gang Box and a 2-Gang Box mounting option.

Note Be sure to connect the VoIP V3 Emergency Intercom to the Earth Ground.

Figure A-3. Gang Box Mounting

Wall Cutout

Wall Cutout

Cable

Slots

Closed

Network Cable

(Not Provided)

Backplate

Cable

Entry

Slot

Backplate accept

Single Gang Box or Two Gang Box

Ground Wire

(Not Provided)

Mounting

Screw (3x)

Ground Wire Connect to

Any Available Mounting Hole

121002B

Screw Accessory Kit

Two Gang Box use four

Single Gang Box use two




65

Figure A-4

shows the maximum recommended wall cutout dimensions.

Figure A-4. Maximum Recommended Wall Cutout Dimensions

0.25 [6.4]

Top Cable Entry Opening

0.25 [6.4]

Wall Cutout

0.25 [6.4]

Top Cable Entry Closed

Dimensions are in Inches [Millimeter]

0.25 [6.4]


A.2 PCB Dimensions

Figure A-5

shows the PCB dimensions and the intrusion sensor range.

Figure A-5. PCB Dimensions and Intrusion Sensor Range

Effective Range for

Intrusion Sensor to Function from 3 mm to 14 mm

0.551 [14.00]

0.118 [3.00]

SW1

< Intrusion Sensor >

J1 JP7

BOTTOM SIDE

JP1 JP5

J4

JP10

J5

ø0.138 [ø3.51]

Fits #6-32 Machine Screw

(4 Places)

TOP SIDE

J7

J6

1.169 [29.70]

0.063 [1.60]

4.200 [106.68]

DIMENSIONS ARE IN INCHES [MILLIMETER]

J3

0.516 [13.10]

J2

2.300 [58.42]

J10

0.591 [15.00]

Appendix B: Setting up a TFTP Server

B.1 Set up a TFTP Server

Autoprovisioning requires a TFTP server for hosting the configuration file.

B.1.1 In a LINUX Environment

To set up a TFTP server on LINUX:

1. Create a directory dedicated to the TFTP server, and move the files to be uploaded to that directory.

2. Run the following command where /tftpboot/ is the path to the directory you created in

Step 1

: the directory that contains the files to be uploaded. For example: in.tftpd -l -s /tftpboot/your_directory_name

B.1.2 In a Windows Environment

You can find several options online for setting up a Windows TFTP server. This example explains how to use the Solarwinds freeware TFTP server, which you can download from the following website address: http://www.cyberdata.net/support/voip/solarwinds.html

To set up a TFTP server on Windows:

1. Install and start the software.

2. Select File

/

Configure

/

Security tab

/

Transmit Only.

3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory.

67


Appendix C: Troubleshooting/Technical

Support

C.1 Frequently Asked Questions (FAQ)

A list of frequently asked questions (FAQs) are available on the VoIP V3 Emergency Intercom product page at: http://www.cyberdata.net/products/voip/digitalanalog/intercomemergencyv3/faqs.html

Select the support page for your product to see a list of frequently asked questions for the

CyberData product:

C.2 Documentation

The documentation for this product is released in an English language version only.



You can download PDF copies of CyberData product documentation from the



VoIP V3 Emergency Intercom product page at: http://www.cyberdata.net/products/voip/digitalanalog/intercomemergencyv3/docs.html

68


Troubleshooting/Technical Support

Contact Information

69

C.3 Contact Information

Contact CyberData Corporation



3 Justin Court



Monterey, CA 93940 USA

 www.CyberData.net



Phone: 800-CYBERDATA (800-292-3732)



Fax: 831-373-4193

Sales

Technical



Support

Returned

Materials

Authorization

Sales 831-373-2601 Extension 334

The fastest way to get technical support for your VoIP product is to submit a VoIP Technical

Support form at the following website: http://support.cyberdata.net/

The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most importantly, the Support Form tells us which PBX system and software version that you are using, the make and model of the switch, and other important information. This information is essential for troubleshooting. Please also include as much detail as possible in the Comments section of the Support Form.

Phone: (831) 373-2601, Ext. 333




To return the product, contact the Returned Materials Authorization (RMA) department:

Phone: 831-373-2601, Extension 136




When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. Also, RMA numbers require an active VoIP

Technical Support ticket number. A product will not be accepted for return without an approved

RMA number. Send the product, in its original package, to the following address:




3 Justin Court



Monterey, CA 93940



Attention: RMA "your RMA number"

RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA

Status form at the following web address: http://support.cyberdata.net/

C.4 Warranty and RMA Information

The most recent warranty and RMA information is available at the following website address: http://support.cyberdata.net/


Index

Numerics

16 AWG gauge wire

9

A

AC voltages

2

AC voltages, intercom enclosure is not rated

10

act light

14

activate relay (door sensor)

36

activate relay (intrusion sensor)

36

address, configuration login

19

alternative power input

5

announcing a device’s IP address

15

audio configuration

39

night ring tone parameter

41

audio configuration page

39

audio encodings

4

audio files, user-created

42

autoprovisioning

51

autoprovisioned audio files

53

autoprovisioned firmware upgrades

52

autoprovisioning autoupdate

52

autoprovisioning enabled option

51

autoprovisioning from DHCP

51

autoprovisioning server (IP address)

52

get autoprovisioning template button

50

networking

51

setting up a TFTP server

67

autoprovisioning configuration

49

,

50

auxiliary relay

10

auxiliary relay wiring diagram

11

B backup SIP server 1

28

backup SIP server 2

28

backup SIP servers, SIP server backups

28

C cable connections

62

call button

7

LED

7

call button LED

7

Operations Guide changing the web access password

22

Cisco SRST

28

command interface

57

commands

57

configurable parameters

23

,

26

,

28

configuration audio

39

default IP settings

17

door sensor

34

intrusion sensor

34

network

25

SIP

27

using Web interface

17

configuration home page

19

configuration page configurable parameters

23

,

26

contact information

69

contact information for CyberData

69

Current Network Settings

26

current network settings

26

cutout dimensions, maximum recommended

65

CyberData contact information

69

930504J

D default gateway

17

intercom settings

70

IP address

17

subnet mask

17

username and password

17

web login username and password

19

default gateway

17

,

26

default intercom settings

16

default IP settings

17

default login address

19

device configuration

22

device configuration parameters

50

the device configuration page

49

device configuration page

22

device configuration parameters

23

device configuration password changing for web configuration access

22

DHCP Client

4

DHCP IP addressing

26

dial out extension (door sensor)

36

dial out extension (intrusion sensor)

36

dial out extension strings

29

dial-out extension strings

31


70

Index 71 dimensions

5

pcb dimensions and intrusion sensor range

66

discovery utility program

19

DNS server

26

door sensor

34

,

36

,

41

activate relay

36

dial out extension

36

door open timeout

36

door sensor normally closed

36

flash button LED

36

play audio locally

36

door strike cannot be powered by alternate power input nor PoE power

9

DTFM play tone during DTMF activation

23

DTMF tones

29

,

31

DTMF tones (using rfc2833)

29

E earth ground

63

,

64

enable night ring events

45

ethernet I/F

5

event configuration enable night ring events

45

expiration time for SIP server lease

28

,

33

export configuration button

21

export settings

21

I http web-based configuration

4

identifying your product

1

illustration of intercom mounting process

61

import configuration button

21

import settings

21

import/export settings

21

installation, typical intercom system

2

intercom configuration default IP settings

17

intercom configuration page configurable parameters

28

intrusion sensor

34

,

36

activate relay

36

dial out extension

36

flash button LED

36

play audio locally

36

IP address

17

,

26

IP addressing

26

default

IP addressing setting

17

J

J3 terminal block, 16 AWG gauge wire

9

F factory default settings

16

how to set

16

firmware where to get the latest firmware

54

firmware signature

54

flash button LED (door sensor)

36

flash button LED (intrusion sensor)

36

L lease, SIP server expiration time

28

,

33

lengthy pages

38

link light

14

Linux, setting up a TFTP server on

67

local SIP port

28

log in address

19

G get autoprovisioning template button

50

green link light

14

H home page

19

http POST command

57

Operations Guide 930504J

M

MGROUP

MGROUP Name

38

mounting gang box mounting

64

maximum recommended wall cutout dimensions

65

wall cutout dimensions

66

wall mounting

63

wall mounting components

61

mounting an intercom

61

multicast configuration

37


Multicast IP Address

38

N navigation (web page)

18

navigation table

18

network configuration of intercom

25

Network Setup

25

nightring tones

38

Nightringer

9

,

32

Nightringer in peer to peer mode (cannot be used)

32

nightringer settings

33

Nightringer, SIP registration required

32

O on-board relay

5

operating temperature

5

P packet time

4

pages (lengthy)

38

part number

5

password for SIP server login

28

login

19

restoring the default

17

payload types

5

pcb dimensions and intrusion sensor range

66

play audio locally (door sensor)

36

play audio locally (intrusion sensor)

36

play tone during DTMF activation

23

point-to-point configuration

30

port local SIP

28

remote SIP

28

POST command

57

power input

5

alternative

5

priority assigning

38

product configuring

17

mounting

61

parts list

6

product features

3

product overview product features

3

product specifications

5

supported protocols

4

Operations Guide 930504J

Index 72 supported SIP servers

4

typical system installation

2

product specifications

5

protocol

5

protocols supported

4

R reboot

55

,

56

regulatory compliance

5

remote SIP port

28

reset test function management button

15

resetting the IP address to the default

61

,

68

restoring factory default settings

16

,

70

restoring the factory default settings

16

ringtones

38

lengthy pages

38

RJ-45

13

RMA returned materials authorization

69

RMA status

69

RTFM button

15

RTFM jumper

15

,

16

RTP/AVP

4

S sales

69

sensor setup page

35

sensor setup parameters

34

sensors

36

server address, SIP

28

service

69

setting up an intercom

9

settings, default

16

SIP enable SIP operation

28

local SIP port

28

user ID

28

SIP (session initiation protocol)

4

SIP configuration

27

SIP Server

28

SIP configuration parameters outbound proxy

28

registration and expiration, SIP server lease

28

,

33

user ID, SIP

28

SIP registration

28

SIP remote SIP port

28

SIP server

28

password for login

28

SIP servers supported

4

user ID for login

28

SIP settings

29


Index 73 speaker output

5

SRST

28

static IP addressing

26

subnet mask

17

,

26

supported protocols

4

T tech support

69

technical support, contact information

69

terminal block, 16 AWG gauge wire

9

TFTP server

4

,

67

U user ID for SIP server login

28

username changing for web configuration access

22

default for web configuration access

19

restoring the default

17

W wall cutout dimensions

66

wall cutout dimensions, maximum recommended

65

wall mounting option

63

warranty policy at CyberData

69

web access password

17

web access username

17

web configuration log in address

19

web page navigation

18

web page navigation

18

web-based intercom configuration

17

weight

5

wget, free unix utility

57

Windows, setting up a TFTP server on

67

Y yellow act light

14


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