Dell Encryption Installation Guide

Dell Security Management Server Virtual
Quick Start and Installation Guide v11.10
July 2024
Rev. A01
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
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Contents
Chapter 1: Quick Start Guide.........................................................................................................5
Installation............................................................................................................................................................................. 5
Configuration........................................................................................................................................................................ 5
Open Management Console..............................................................................................................................................5
Administrative Tasks...........................................................................................................................................................5
Chapter 2: Detailed Installation Guide........................................................................................... 7
About Security Management Server Virtual................................................................................................................. 7
Contact Dell ProSupport for Software...........................................................................................................................7
Requirements........................................................................................................................................................................ 7
Security Management Server Virtual........................................................................................................................ 7
Management Console................................................................................................................................................... 9
Proxy Mode................................................................................................................................................................... 10
Security Management Server Virtual Architecture Design.................................................................................11
Download and Install OVA File........................................................................................................................................ 13
Open Management Console............................................................................................................................................ 14
Install and Configure Proxy Mode..................................................................................................................................14
Basic Terminal Configuration Tasks.............................................................................................................................. 16
Check System Dashboard.......................................................................................................................................... 16
Change Host Name......................................................................................................................................................16
Change Network Settings..........................................................................................................................................16
Set DMZ Server Support ...........................................................................................................................................17
Change Time Zone....................................................................................................................................................... 17
Update Security Management Server Virtual........................................................................................................17
Change User Passwords............................................................................................................................................22
Set up Secure File Transfer (SFTP) Users........................................................................................................... 23
Enable SSH....................................................................................................................................................................23
Start or Stop Services................................................................................................................................................23
Reboot the Appliance................................................................................................................................................. 23
Shut down the Appliance...........................................................................................................................................23
Advanced Terminal Configuration Tasks..................................................................................................................... 24
Configure Log Rotation..............................................................................................................................................24
Backup and Restore....................................................................................................................................................24
Configure SMTP Settings......................................................................................................................................... 25
Import an Existing Certificate or Enroll a New Server Certificate.................................................................. 25
Enable Database Access............................................................................................................................................ 27
Set or Change Terminal Language.......................................................................................................................... 27
View Logs...................................................................................................................................................................... 27
Open the Command Line Interface......................................................................................................................... 28
Generate a System Snapshot Log...........................................................................................................................28
Chapter 3: Maintenance.............................................................................................................. 29
Chapter 4: Troubleshooting......................................................................................................... 30
Contents
3
Chapter 5: Post-Installation Configuration.................................................................................. 31
Validate Manager Trust Chain Check............................................................................................................................31
Timeout properties for Management Console............................................................................................................ 31
Chapter 6: Management Console Administrator Tasks................................................................. 32
Assign Dell Administrator Role....................................................................................................................................... 32
Log in with Dell Administrator Role......................................................................................................................... 32
Commit Policies............................................................................................................................................................32
Chapter 7: Ports..........................................................................................................................34
4
Contents
1
Quick Start Guide
This Quick Start Guide is for more experienced users, to get the Dell Server up and running fast. As a general rule, Dell
recommends installing the Dell Server first, followed by installation of clients.
For more detailed instructions, see the Security Management Server Virtual Installation Guide.
For information about Dell Server prerequisites, see Security Management Server Virtual Prerequisites , Management Console
Prerequisites, and Proxy Mode Prerequisites.
For information on how to update an existing Dell Server, see Update Security Management Server Virtual.
Installation
1. Browse to the directory where the Dell Data Security files are stored and double-click to import into VMware the Security
Management Server Virtual v11.x.x Build x.ova.
NOTE: OVA is now SHA256 signed and will fail to import within the VMware thick client. For formation, see https://
kb.vmware.com/s/article/2151537.
2. Power on Security Management Server Virtual.
3. Follow the on-screen instructions.
Configuration
Before you activate users, it is recommended to complete the following configuration tasks at the Security Management Server
Virtual terminal:
●
●
●
●
Configure SMTP Settings
Import an Existing Certificate or Enroll a New Server Certificate
Update Security Management Server Virtual
Install an FTP client that supports SFTP on port 22, and Set up File Transfer (FTP) Users.
If your organization has external facing devices, see Install and Configure Proxy Mode.
Open Management Console
Open the Management Console at this address: https://server.domain.com:8443/webui/
The default credentials are superadmin/changeit.
For a list of supported web browsers, see Management Console Prerequisites.
Administrative Tasks
If you have not launched the Management Console, do so now. The default credentials are superadmin/changeit.
Dell Technologies recommends that you assign administrator roles as soon as it is convenient. To complete this task now, see
Assign Dell Administrator Role.
Click "?" in the upper right corner of the Management Console to launch AdminHelp. The Get Started page displays. Click Add
Domains.
Baseline policies have been set for your organization but should be modified depending on your specific needs, as follows
(licensing and entitlements guide all activations):
Quick Start Guide
5
●
●
●
●
●
●
●
●
Policy-Based Encryption will be enabled with Common-Key encryption.
Computers with self-encrypting drives are encrypted.
BitLocker Management is disabled.
Advanced Threat Prevention is disabled.
Threat Protection is disabled.
External media will not be encrypted.
Ports will not be managed by Port Control.
Devices with Full Disk Encryption installed will not be encrypted.
See the AdminHelp topic Manage Policies to go to Technology Groups and policy descriptions.
Quick Start tasks are complete.
6
Quick Start Guide
2
Detailed Installation Guide
This Installation Guide is for less experienced users, to install and configure Security Management Server Virtual. As a general
rule, Dell recommends installing the Security Management Server Virtual first, followed by installation of clients.
For information on how to update an existing Security Management Server Virtual, see Update Security Management Server
Virtual.
About Security Management Server Virtual
The Management Console allows administrators to monitor the state of endpoints, policy enforcement, and protection across
the enterprise. Proxy mode provides a front-end DMZ mode option for use with Security Management Server Virtual.
Security Management Server Virtual has the following features:
●
●
●
●
●
●
●
●
●
Centralized management of up to 3,500 devices
Role-based security policy creation and management
Administrator-assisted device recovery
Separation of administrative duties
Automatic distribution of security policies
Trusted paths for communication between components
Unique encryption key generation and automatic secure key escrow
Centralized compliance auditing and reporting
Auto-generation of self-signed certificates
Contact Dell ProSupport for Software
Call 877-459-7304, extension 4310039 for 24x7 phone support for your Dell product.
Additionally, online support for Dell products is available at dell.com/support. Online support includes drivers, manuals, technical
advisories, FAQs, and emerging issues.
Be sure to help us quickly connect you to the right technical expert by having your Service Tag or Express Service Code
available when you call.
For phone numbers outside of the United States, see Dell ProSupport for Software international phone numbers.
Requirements
Security Management Server Virtual
Hardware
The recommended disk space for Security Management Server Virtual is 80 GB.
Virtualized Environment
Security Management Server Virtual v11.7 has been validated with the following virtualized environments.
Dell currently supports hosting the Dell Security Management Server or Dell Security Management Server Virtual within a
Cloud-hosted Infrastructure as a Service (IaaS) environment, such as Amazon Web Services, Azure, and several other vendors.
Support for these environments is only limited to the functionality of the application server hosted within these Virtual
Machines, the administration and security of these Virtual Machines is up to the administrator of the IaaS solution.
Additional infrastructure requirements (Active Directory, as well as SQL Server for the Dell Security Management Server) are
still required for proper functionality.
Detailed Installation Guide
7
Virtualized Environments
● VMware Workstation 14.0
○
○
○
○
○
64-bit CPU required
8 GB RAM required
80 GB Hard Drive Space
Host computer with at least two cores
See http://www.vmware.com/resources/compatibility/search.php?deviceCategory=software&testConfig=17 for a
complete list of supported Host Operating Systems.
○ Hardware must conform to minimum VMware requirements.
○ See https://kb.vmware.com/s/article/1003746 for more information.
● VMware Workstation 14.1
○
○
○
○
○
64-bit CPU required
8 GB RAM required
80 GB Hard Drive Space
Host computer with at least two cores
See http://www.vmware.com/resources/compatibility/search.php?deviceCategory=software&testConfig=17 for a
complete list of supported Host Operating Systems.
○ Hardware must conform to minimum VMware requirements.
○ See https://kb.vmware.com/s/article/1003746 for more information.
● VMware Workstation 15.0
○
○
○
○
○
64-bit CPU required
8 GB RAM required
80 GB Hard Drive Space
Host computer with at least two cores
See http://www.vmware.com/resources/compatibility/search.php?deviceCategory=software&testConfig=17 for a
complete list of supported Host Operating Systems.
○ Hardware must conform to minimum VMware requirements.
○ See https://kb.vmware.com/s/article/1003746 for more information.
● VMware Workstation 15.1
○
○
○
○
○
64-bit CPU required
8 GB RAM required
80 GB Hard Drive Space
Host computer with at least two cores
See http://www.vmware.com/resources/compatibility/search.php?deviceCategory=software&testConfig=17 for a
complete list of supported Host Operating Systems.
○ Hardware must conform to minimum VMware requirements.
○ See https://kb.vmware.com/s/article/1003746 for more information.
● VMware ESXi 6.0
○
○
○
○
○
○
64-bit x86 CPU required
Host computer with at least two cores
8 GB RAM minimum required
80 GB Hard Drive Space
An Operating System is not required.
See http://www.vmware.com/resources/compatibility/search.php?deviceCategory=software&testConfig=17 for a
complete list of supported Host Operating Systems.
○ Hardware must conform to minimum VMware requirements.
○ See https://kb.vmware.com/s/article/1003746 for more information.
● VMware ESXi 6.5
○ 64-bit x86 CPU required
○ Host computer with at least two cores
○ 8 GB RAM minimum required
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Detailed Installation Guide
Virtualized Environments
○ 80 GB Hard Drive Space
○ An Operating System is not required.
○ See http://www.vmware.com/resources/compatibility/search.php?deviceCategory=software&testConfig=17 for a
complete list of supported Host Operating Systems.
○ Hardware must conform to minimum VMware requirements.
○ See https://kb.vmware.com/s/article/1003746 for more information.
● VMware ESXi 6.7
○
○
○
○
○
○
64-bit x86 CPU required
Host computer with at least two cores
8 GB RAM minimum required
80 GB Hard Drive Space
An Operating System is not required.
See http://www.vmware.com/resources/compatibility/search.php?deviceCategory=software&testConfig=17 for a
complete list of supported Host Operating Systems.
○ Hardware must conform to minimum VMware requirements.
○ See https://kb.vmware.com/s/article/1003746 for more information.
● Hyper-V Server (Full or Core installation)
○ 64-bit x86 CPU required
○ Host computer with at least two cores
○ 8 GB RAM minimum required
○ 80 GB Hard Drive Space
○ An operating system is not required.
○ Hardware must conform to minimum Hyper-V requirements.
○ Must be run as a Generation 1 Virtual Machine.
NOTE: For information about setting up Hyper-V, follow instructions for Endpoint Operating Systems: https://
docs.microsoft.com/en-us/virtualization/hyper-v-on-windows/quick-start/enable-hyper-v or for Server Operating
Systems: https://docs.microsoft.com/en-us/windows-server/virtualization/hyper-v/get-started/install-the-hyper-vrole-on-windows-server.
Management Console
Internet Browsers
NOTE:
The browser must accept cookies.
The following table details supported Internet browsers.
Internet Browsers
●
●
●
●
Mozilla Firefox 41.x or later
Google Chrome 46.x or later
Microsoft Edge (Chromium)
Microsoft Edge
Access the Management Console
Since Internet Explorer is no longer supported, you must install a third-party browser to properly access the Management
Console.
If Internet Explorer is required to validate the Management Console, you must disable Internet Explorer Enhanced Security
Configuration for the account type that corresponds to the logged-in administrator.
Detailed Installation Guide
9
Proxy Mode
Hardware
The following table details minimum hardware requirements.
Processor
Modern Dual-Core CPU (1.5 GHz +)
RAM
2 GB minimum dedicated RAM / 4 GB dedicated RAM recommended
Free Disk Space
1.5 GB free disk space (plus virtual paging space)
Network Card
10/100/1000 network interface card
Miscellaneous
IPv4, IPv6, or a combination of IPv4 and IPv6 are supported.
Software
The following table details the software that must be in place before installing proxy mode server.
Prerequisites
● Windows Installer 4.0 or later
Windows Installer 4.0 or later must be installed on the server where the installation is taking place.
● Microsoft Visual C++ 2010 Redistributable Package
If not installed, the installer installs it for you.
● Microsoft .NET Framework Version 4.6.1
Microsoft has published security updates for .NET Framework Version 4.6.1.
NOTE:
Universal Account Control (UAC) must be disabled when installing in a protected directory. After disabling UAC, you must
reboot the server for this change to take effect.
Registry location for Windows Servers: HKLM\SOFTWARE\Dell.
The following table details the software requirements for the proxy mode server.
Operating System
● Windows Server 2022
- Standard Edition
- Datacenter Edition
● Windows Server 2019
- Standard Edition
- Datacenter Edition
● Windows Server 2016
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Detailed Installation Guide
Operating System
- Standard Edition
- Datacenter Edition
● Windows Server 2012 R2
- Standard Edition
- Datacenter Edition
● LDAP Repository
- Active Directory 2008 R2
- Active Directory 2012 R2
- Active Directory 2016
- Hybrid Azure Active Directory
Security Management Server Virtual Architecture Design
The Encryption Enterprise and Endpoint Security Suite Enterprise solutions are highly scalable products, based on the number of
endpoints targeted for encryption in your organization.
Architecture Components
Below is a basic deployment for the Dell Security Management Server Virtual.
Detailed Installation Guide
11
12
Detailed Installation Guide
Download and Install OVA File
At initial installation, Security Management Server Virtual is delivered as an OVA file, an Open Virtual Application used to deliver
software that runs on a virtual machine. The OVA file is available at www.dell.com/support, on the Product Support pages for
the following Dell Data Security products:
● Encryption
● Endpoint Security Suite Enterprise
To download the OVA file:
1.
2.
3.
4.
Navigate to the Drivers and downloads page for the appropriate product listed above.
Click Drivers & downloads.
Select the appropriate VMware ESXi version.
Download the appropriate bundle.
To install the OVA file:
Before you begin, ensure that all system and virtual environment Requirements are met.
1. Do one of the following:
VMware
In the Dell installation media, locate Security Management
Server Virtual v11.x.x Build x.ova and double-click to import
into VMware.
Follow the on-screen instructions.
NOTE: If the import fails when using VMware, then
the web client is the suggested path for importing
the OVA file. For more information, see https://
kb.vmware.com/s/article/2151537.
Hyper-V
Follow instructions for Windows
10 https://docs.microsoft.com/en-us/virtualization/hyperv-on-windows/about/.
Requirements:
● Generation 1 virtual machine
● Security Management Server Virtual comes in VHDX
format. A disk should not be defined, and the disk should
be added to the virtual machine after it is created within
Hyper-V.
See https://docs.microsoft.com/en-us/
windows-server/virtualization/hyper-v/get-started/createa-virtual-machine-in-hyper-v.
2.
3.
4.
5.
6.
Server-based Operating Systems
Follow
instructions: https://docs.microsoft.com/en-us/windowsserver/virtualization/hyper-v/get-started/install-the-hyperv-role-on-windows-server.
ESXi
OVA import process:
Follow instructions:https://kb.vmware.com/s/article/
2109708
See https://docs.vmware.com/en/VMware-vSphere/6.7/
com.vmware.vsphere.html.hostclient.doc/GUID-FBEED81CF9D9-4193-BDCC-CC4A60C20A4E_copy.html.
Power on Security Management Server Virtual.
Select the language for the license agreement, and select Display EULA.
Read the agreement, and select Accept EULA.
If an update is available, select Accept.
Select Connected Mode or Disconnected Mode.
NOTE:
If you select Disconnected Mode, it can never be changed to Connected mode.
Disconnected mode isolates the Dell Server from the Internet and an unsecured LAN or other network. All updates must
be performed manually. For more information about Disconnected mode and policies, refer to AdminHelp.
Detailed Installation Guide
13
7. In Set delluser Password, enter the current (default) password, delluser, then enter a unique password, re-enter the unique
password, and select Apply.
Passwords must include the following:
●
●
●
●
At least 8 characters
At least 1 uppercase letter
At least 1 digit
At least 1 special character
NOTE: It is possible to retain the default password by selecting Cancel, or by pressing Escape on the keyboard.
8. Select close to enter into configure hostname window.
9. In Configure Hostname, use the backspace key to remove the default hostname. Enter a unique hostname and select OK.
10. In Configure Network Settings, choose either option below, then select OK.
● (Default) Use DHCP (IPv4)
● (Recommended) InUse DHCP, press the space bar to remove the X and manually enter these addresses, as applicable:
Static IP
Network Mask
Default Gateway
DNS Server 1
DNS Server 2
DNS Server 3
Either IPv6 or IPv4 can be selected for a static configuration.
●
NOTE: When using a static IP, you must also create a host entry in the DNS server.
11. At the time zone confirmation prompt, select OK.
12. When the message displays to indicate that first boot configuration is completed, select OK.
13. Configure SMTP Settings.
14. Import an Existing Certificate or Enroll a New Server Certificate.
15. Update Security Management Server Virtual.
16. Install an FTP client that supports SFTP on port 22, and Set up File Transfer (FTP) Users.
Security Management Server Virtual installation tasks are complete.
Open Management Console
Open the Management Console at this address: https://server.domain.com:8443/webui/
The default credentials are superadmin/changeit.
For a list of supported web browsers, see Management Console Prerequisites.
Install and Configure Proxy Mode
Proxy mode provides a front end (DMZ mode) option for use with the Dell Server. If you intend to deploy Dell components in the
DMZ, ensure that they are properly protected against attacks.
To install, you need the fully qualified hostname of the DMZ server.
1. In the Dell installation media, go to the Security Management Server directory. Extract (DO NOT copy and paste or
drag and drop) Security Management Server-x64 to the root directory of the server where you are installing Security
Management Server Virtual. Copying and pasting or dragging and dropping produces errors and an unsuccessful
installation.
2. Double-click setup.exe.
3. Select the language for installation, and then click OK.
14
Detailed Installation Guide
4. If prerequisites are not already installed, a message displays to inform you of which prerequisites will be installed. Click
Install.
5. Click Next in the Welcome dialog.
6. Read the license agreement, accept the terms, and then click Next.
7. Enter the 32-character Product Key and then click Next. The Product Key is located in the
EnterpriseServerInstallKey.ini file.
8. Select Front End Install and click Next.
9. To install the front-end server to the default location of C:\Program Files\Dell, click Next. Otherwise, click Change
to select another location, and then click Next.
10. You have a choice of digital certificate types to use.
NOTE: It is highly recommended that you use a digital certificate from a trusted certificate authority.
Select option "a" or "b" below:
a. To use an existing certificate that was purchased from a CA authority, select Import an existing certificate and click
Next.
b. To create a self-signed certificate, select Create a self-signed certificate and import it to key store and click
Next.
At the Create Self-Signed Certificate dialog, enter the following information:
Fully qualified computer name (example: computername.domain.com)
Organization
Organizational Unit (example: Security)
City
State (full name)
Country: Two-letter country or region abbreviation
Click Next.
NOTE: The certificate expires in 10 years, by default.
11. In the Front-End Server Setup dialog, enter the fully qualified hostname or DNS alias of the back-end server, select Dell
Security Management Server, and click Next.
12. From the Front-End Server Install Setup dialog, you can view or edit hostnames and ports.
● To accept the default hostnames and ports, in the Front-End Server Install Setup dialog, click Next.
● To view or edit hostnames, in the Front-End Server Setup dialog, click Edit Hostnames. Edit hostnames only if
necessary. Dell Technologies recommends using the defaults.
NOTE:
A hostname cannot contain an underscore character ("_").
Clear a proxy only if certain that you do not want to configure it for installation. If you clear a proxy in this dialog, it is not
installed.
When finished, click OK.
● To view or edit ports, in the Front-End Server Setup dialog, click either Edit External Facing Ports or Edit Internal
Connecting Ports. Edit ports only if necessary. Dell Technologies recommends using the defaults.
If you clear a proxy in the Edit Front-End Host Names dialog, its port does not display in the External Ports or Internal
Ports dialogs.
When finished, click OK.
13. In the Ready to Install the Program dialog, click Install.
14. When the installation is completed, click Finish.
Detailed Installation Guide
15
Basic Terminal Configuration Tasks
Basic configuration tasks are accessed from the Main Menu.
Check System Dashboard
To check the status of Dell Server services, in the Main Menu, select System Dashboard.
The System Information widget displays the current version, hostname, IP address, as well as the usage for CPU, memory and
disk.
The Version History widget displays versioned database schema changes. Data comes from the 'information' table and is sorted
by time, with newest version on top.
The following table describes each service and its function in the Service Health widget .
Name
Description
Message Broker
Enterprise Server Bus
Identity Server
Handles domain authentication requests.
Compatibility Server
A service for managing the enterprise architecture.
Security Server
Provides the mechanism for controlling commands
and communication with Active Directory.
Core Server
A service for managing the enterprise architecture.
This service also handles all activation, policy and
inventory gathering from "Agent" based devices.
Core Server HA
A high-availability service that allows for increased
security and performance of HTTPS connections
when managing the enterprise architecture.
(High Availability)
Inventory Server
Processes the inventory queue.
Forensic Server
Provides web services for forensic API.
Policy Proxy
Provides a network-based communication path to
deliver security policy updates and inventory updates.
Services are monitored and restarted automatically if necessary.
NOTE: If the databasecustomizer process fails, servers move to the Execution Failed state. To check the
Databasecustomizer log, in the Main Menu, select View Logs.
Change Host Name
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
1. From the Basic Configuration menu, select Host Name.
2. Use the backspace key to remove the existing hostname then replace it with a new host name and select OK.
Change Network Settings
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
1. From the Basic Configuration menu, select Network.
2. In the Configure Network Settings screen, choose either option below then select OK.
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Detailed Installation Guide
● (Default) Use DHCP (IPv4).
● (Recommended) In Use DHCP, press the space bar to remove the X and manually enter these addresses, as applicable:
Static IP
Network Mask
Default Gateway
DNS Server 1
DNS Server 2
DNS Server 3
Either IPv6 or IPv4 can be selected for a static configuration.
NOTE:
When using a static IP, you must create a host entry in the DNS server.
Set DMZ Server Support
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
1. From the Basic Configuration menu, select DMZ Server Support.
2. Use the space bar to enter an X in the Enable DMZ Server Support field
3. Enter the fully qualified domain name of the DMZ server and select OK.
NOTE: To leverage a DMZ server, please reference the installation instructions for a proxy server above Install and
Configure Proxy Mode.
Change Time Zone
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
1. From the Basic Configuration menu, select Time Zone.
2. In the Time Zone screen, use the arrow keys to highlight your time zone and select Enter.
Update Security Management Server Virtual
For information about a specific update, see Security Management Server Virtual Technical Advisories, located at dell.com/
support. To see the version and installation date of an update that is already applied, check the System Dashboard.
To receive email notifications when Dell Server updates are available, see Configure SMTP Settings.
If policy changes have been made but not committed in the Management Console, commit the policy changes before updating
the Dell Server:
1.
2.
3.
4.
5.
As a Dell administrator, log in to the Management Console.
In the left menu, click Management > Commit.
Enter a description of the change in the Comment field.
Click Commit Policies.
When the commit is complete, log off the Management Console.
Update Security Management Server Virtual (Connected Mode)
1. Dell recommends performing a regular backup. Before updating, ensure that the backup process has been functioning
properly. See Backup and Restore.
2. From the Basic Configuration menu, select Update Dell Security Management Server Virtual.
Detailed Installation Guide
17
NOTE: The version number may differ from the attached screen capture.
3. Select the desired action:
● Set Proxy Settings - Select this option to set the proxy settings for downloading updates.
In the Configure Proxy Settings screen, press the space bar to enter an X in Use Proxy. Enter the HTTPS, and HTTP. If
firewall authentication is required, press the space bar to enter an X in Authentication Required. Enter the user name and
password, and select OK.
NOTE: This Set Proxy option also now updates the proxy settings for the various java-based applications for pulling
On-The-Box licenses as well as communication to the Endpoint Security Suite Enterprise SaaS and the Dell/Credant
back-end infrastructure.
18
Detailed Installation Guide
NOTE: The version number may differ from the attached screen capture.
● When selecting Install Updates, the Security Management Server Virtual queries the built-in, default Ubuntu
repositories and dist.ddspproduction.com, Dell's custom repository containing application updates.
NOTE: Dell queries dist.ddspproduction.com through port 443 and port 80 for all Ubuntu updates. Any available
updates are downloaded. The proxy settings defined in Set Proxy are used for port 443 and port 80 connections for
download.
Detailed Installation Guide
19
NOTE: The version number may differ from the attached screen capture.
Update Security Management Server Virtual (Disconnected Mode)
1. Dell recommends performing a regular backup. Before updating, ensure that the backup process has been functioning
properly. See Backup and Restore.
2. Obtain the .deb file that contains the latest Dell Server update from Dell ProSupport.
3. Store the .deb file in the /var/opt/dell/dsmsv/ftp/files/updates folder on the secure FTP server of the Dell Server.
Ensure that the FTP client supports SFTP on port 22, and an FTP user is set up. See Set up File Transfer (FTP) Users.
4. From the Basic Configuration menu, select Update Security Management Server Virtual.
5. Select Install Updates and press Enter.
NOTE: The version number may differ from the attached screen capture.
If the .deb file does not display, ensure that the .deb file is stored in the proper location.
6. Select the .deb update file you want to install and press Enter.
20
Detailed Installation Guide
7. Select Yes to stop the Security Management Server Virtual's services.
8. The Debian package is verified and upgraded.
Detailed Installation Guide
21
9. After the update completes, change the database password.
NOTE: The version number may differ from the attached screen capture.
Change User Passwords
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
You can change passwords for these users:
● delluser (Terminal administrator) - This user has access to the Dell Server terminal and its menus.
● dellconsole (shell access) - This user has Dell Server shell access. Shell access is available for a network administrator to
check and troubleshoot network connectivity.
● dellsupport (Dell ProSupport administrator) - This user has "sudo" rights and should be used sparingly. For security purposes,
you control the password for this account.
1. From the Basic Configuration menu, select Change User Passwords.
2. In the Change User Passwords screen, select user password to change and select Enter.
3. In the Set Password screen, enter the current password, enter the new password, re-enter the new password, and select
OK.
Passwords must include the following:
●
●
●
●
At least 8 characters
At least 1 uppercase letter
At least 1 digit
At least 1 special character
NOTE:
To select different user accounts, use the "spacebar" key on the keyboard to display the selection list.
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Detailed Installation Guide
Set up Secure File Transfer (SFTP) Users
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
1. From the Basic Configuration menu, select SFTP.
2. In the SFTP screen, to add an SFTP user and define a password, press Enter or the down key in Status for the user.
Pressing the space bar key offers the option update or delete an existing user. To disable an SFTP user, select Delete after
selecting user and then selectYes on the SFTP confirmation screen .
3. Enter a user name and password for the SFTP user.
Passwords must include the following:
●
●
●
●
At least 8 characters
At least 1 uppercase letter
At least 1 digit
At least 1 special character
4. When you are finished entering SFTP users, select Apply.
Enable SSH
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
You can enable SSH for the support administrator login, shell access, and the terminal command-line interface.
1. From the Basic Configuration menu, select SSH.
2. Highlight the user for which you want to enable SSH, press the space bar to enter an X, and select OK.
Start or Stop Services
Perform this task only if needed.
1. To simultaneously start or stop all services, from the Basic Configuration menu, select either Start Application or Stop
Application.
2. At the confirmation prompt, select Yes.
NOTE:
Server state changes may require up to two minutes to complete.
Reboot the Appliance
Perform this task only if needed.
1. From the Basic Configuration menu, select Reboot Appliance.
2. At the confirmation prompt, select Yes.
3. After restart, log in to Security Management Server Virtual.
Shut down the Appliance
Perform this task only if needed.
1. From the Basic Configuration menu, scroll down and select Shutdown Appliance.
2. At the confirmation prompt, select Yes.
3. After restart, log in to Security Management Server Virtual.
Detailed Installation Guide
23
Advanced Terminal Configuration Tasks
Advanced configuration tasks are accessed from the Main Menu.
Configure Log Rotation
NOTE: The instructions below define log rotate for applications on the Dell Security Management Server Virtual that
support log rotation.
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
Daily log rotation is enabled by default. To change the default log rotation, from the Advanced Configuration menu, select
Logrotate Configuration.
To disable log rotation, use the space bar to enter an X in No rotation and select OK.
To enable log rotation, follow these steps:
1. To enable daily, weekly, or monthly rotation, use the Spacebar to enter an X in the appropriate field. For weekly rotation, use
the dropdown menu to select the appropriate day of the week. For monthly rotation, input the appropriate day of the month.
2. Enter a time for rotation in Logrotate Time.
3. Select OK.
Backup and Restore
Backups can be configured or performed at any time and are not required to begin using Security Management Server
Virtual. Dell recommends that you configure a regular backup process. For more information see http://www.dell.com/support/
article/us/en/19/sln304943/how-to-back-up-and-restore-dell-security-management-server-virtual-dell-data-protection-virtualedition?lang=en
When stored on the Dell Server and the disk is at 90 percent capacity, no new backups are stored. If email notifications have
been configured, you will receive an email notification that disk allocation space is low.
NOTE:
To preserve disk partition space and prevent automatic deletion of backups, remove unnecessary backups from storage.
Backups are run daily, by default. Dell recommends storing backups to an external secure FTP server at a frequency that meets
requirements of the organization for backups and appropriate use of storage space.
To configure a backup schedule, from the Advanced Configuration menu, select Backup and Restore > Configuration and
follow these steps:
1. To enable daily, weekly, or monthly backups, use the space bar to enter an X in the appropriate field. For weekly or monthly
backups, enter the appropriate day of the week or month as a numeral, where Monday=1. To disable backups, use the space
bar to enter an X inNo backups and select OK.
2. Enter a time for backup in Backup Time.
3. Select OK.
To perform an immediate backup, from the Advanced Configuration menu, select Backup and Restore > Backup now. When
the backup confirmation displays, select OK.
NOTE:
Before beginning a restore operation, all Dell Server services must be running. Check Server Status. If all services are not
running, restart the services. For more information, see Start or Stop Services. Begin to restore only when all services are
running.
To restore from a backup, from the Advanced Configuration menu, select Backup and Restore > Restore then select the
backup file to be restored. At the confirmation screen select Yes.
The backup is restored after reboot.
Store backups to a secure FTP server
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Detailed Installation Guide
To store backups to an FTP server, the FTP client must support SFTP on port 22.
According to backup requirements of the organization, backups can be downloaded in the following ways:
● Manually
● Through automated script
● Through the organization's approved backup solution
To download backups using the organization's backup solution, obtain detailed instructions from your backup solution vendor.
NOTE:
The Dell Server is based on Linux Debian Ubuntu x64.
Log on to the Dell Server as dellsupport, and use the sudo command to configure your backup solution:
sudo <instructions from backup solution vendor>
Back up contents of the following folders:
/backup (required)
/certificates (strongly recommended)
/support (optional)
When the sudo process is complete, type exit and press Enter until the login prompt displays.
Configure SMTP Settings
To receive email notifications, follow the steps in this section to configure SMTP settings. Email notifications inform recipients
of Dell Server status error states, password updates, availability of Dell Server updates, and client license issues.
It is a best practice to restart the services any time a settings change is made.
To configure SMTP settings, follow these steps:
1. From the Advanced Configuration menu, select E-mail Notifications.
2. In the E-mail Notifications screen, to enable email alerts, press the space bar to enter an X in Enable -Email Alerts.
3. Enter the SMTP Server fully qualified domain name.
4. Enter the SMTP Port.
5. Enter the SMTP User
6. Enter the SMTP Password
7. In Send Notifications From, enter the email account ID to send email notifications.
8. In Send Server Status to, enter an email account ID to send server status notifications. Recipients are separated with
commas or semicolons.
9. In Send Password Changes to, enter an email account ID to send password change notifications.
10. In Send Software Updates to, enter an email account ID to send software update notifications.
11. In Service alert reminder, to enable reminders, press the space bar to enter an X then set the reminder interval in minutes.
A Service alert reminder is triggered when the reminder interval has passed after a notification is sent about a system health
issue and the host or service remains in the same state.
12. In the Summary Report field, to enable reports of notifications, select the desired interval (Daily, Weekly, or Monthly) and
then press the space bar to enter an X .
13. Select OK.
Import an Existing Certificate or Enroll a New Server Certificate
You can import an existing certificate or create a certificate request through Security Management Server Virtual.
It is a best practice to restart the services any time a settings change is made.
Import an Existing Server Certificate
1. Export the existing certificate and its full chain of trust from its keystore.
Detailed Installation Guide
25
NOTE: Keep the export password because you will enter it when you import the certificate into Security Management
Server Virtual.
2. On the FTP Server of the Dell Server, store the certificate to /certificates.
3. From the Advanced Configuration menu, select Server Certificates.
4. Select Import Existing Certificate.
5. Select a certificate file to be installed on the Dell Server.
6. When prompted, enter the certificate export password and select OK.
7. When the import is complete, select OK.
NOTE: For further information, refer to http://www.dell.com/support/article/us/en/19/sln302996/dell-dataprotection-virtual-edition-dell-security-management-server-virtual-manual-csr-creation-and-certificate-import?lang=en
Enroll a New Server Certificate
1. From the Advanced Configuration menu, select Server Certificates.
2. Select New Server Certificate.
3. Select Create Certificate Request.
4. Complete the fields Generate Certificate Request:
●
●
●
●
●
●
Country Name: Two-letter country code.
State/Province: Enter the unabbreviated state or province name (example, Texas).
Locality Name/City. Enter the appropriate value (example, Dallas).
Organization: Enter the appropriate value (example, Dell).
Organizational Unit: Enter the appropriate value (example, Security).
Common Name: Enter the fully qualified domain name of the the Dell Server. This fully qualified name includes the
hostname and the domain name (example, server.domain.com).
● Email ID: Enter the email address to which your CSR will be sent.
5. Follow your organizational process for acquiring an SSL server certificate from a Certificate Authority. Send the contents of
the CSR file for signing.
6. When you receive the signed certificate, export the certificate as a .p7b file, and download the full chain of trust in .der
format.
7. Make backup copies of the certificate and chain of trust.
8. Upload the certificate file and its full chain of trust to the FTP Server of the Dell Server.
9. From the Advanced Configuration menu, select Server Certificates.
10. Select New Server Certificate.
11. Select Complete Certificate Enrollment.
12. Select the certificate file to be installed on the Dell Server.
13. If prompted, enter the Certificate Password: changeit.
To enable trust validation on Windows-based Encryption clients, see Enable Manager Trust Chain Check.
Create and Install a Self-signed Certificate
NOTE: The default generated self-signed certificates are generated for 10 years.
1. From the Dell Server Advanced Configuration menu, select Server Certificates.
2. Select Create and Install Self-signed Certificate.
3. To confirm that you want to replace the pre-installed certificate with a new certificate, click Yes.
4. Enter the Certificate Password: changeit.
5. After the new certificate is installed, select OK and wait for services to restart.
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Detailed Installation Guide
The services automatically restart.
Enable Database Access
This task can be completed at any time. It is not required to begin using Security Management Server Virtual.
NOTE: Dell recommends that you enable database access only if necessary and disable after the necessity has been
completed.
1. From the Advanced Configuration menu, select Database Access.
2. Use the space bar to enter an X in Enable Database Access and select OK. If the database password has not yet been
configured, a prompt for the database password displays.
3. Enter the database password.
4. Re-enter the database password.
Dell Data Security application components stop automatically.
Set or Change Terminal Language
It is a best practice to restart the services any time a settings change is made.
1. In the Main Menu, select Set Language.
2. Use the arrow keys to select the preferred language.
View Logs
To check the following logs, in the Main Menu, select View Logs.
● System Logs
○ Syslog Log
○ Mail Log
○ Auth Log (SSH)
○ Postgres Log
○ Monitor Log
● Server Logs
○ Message Broker
○ Identity Server
○ Compatibility Server
○ Security Server
○ Core Server
○ Core Server HA
○ Inventory Server
○ Forensic Server
○ Policy Proxy
● Administration Console
○ pybackup.log
○ pyconsole.log
○ pydatabase.log
○ update.log
● Databasecustomizer Log
NOTE: To navigate through this screen, use the following:
● To go to the end of the log you can hold the right alt key and then press the "/" key on the keyboard
● To exit the log, hold left control and press "x" on the keyboard.
● arrow keys allow for navigation.
● page up and page down go up and down pages one at a time.
Detailed Installation Guide
27
● space bar progresses the logs by one page.
Open the Command Line Interface
To open the command line interface, in the Main Menu, select Launch Shell.
To exit the command-line interface, type exit and press Enter.
Generate a System Snapshot Log
To generate a System Snapshot Log for Dell ProSupport, in the Main Menu, select Support Tools.
1. From the Support Tools menu, select Generate System Snapshot Log.
2. At the indication that the file is created, select OK.
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Detailed Installation Guide
3
Maintenance
Remove unneeded Security Management Server Virtual backups.
Only the ten most recent backups are retained. If disk partition space is at ten percent or less, no more backups are stored. If
this condition occurs, you will receive an email notification that disk allocation space is low.
Maintenance
29
4
Troubleshooting
If an error occurs, and you have configured email notifications, you will receive an email notification. Based on the information in
the email notification, follow these steps:
1. Check applicable log files.
2. Restart services, as needed. It is a best practice to restart the services any time a settings change is made.
3. Generate a System Snapshot Log.
4. Contact Dell ProSupport. For more information, see Contact Dell ProSupport.
30
Troubleshooting
5
Post-Installation Configuration
After installation, some components of your environment may need to be configured, based on the Dell Data Security solution
used by your organization.
After installing the Security Management Server Virtual, the following defaults should be modified:
● Change the back end server password at the following location:
C:\Program Files\Dell\Enterprise Edition\Message Broker\conf\application.properties
● Change password for every front end server in your environment at the following location:
C:\Program Files\DELL\Enterprise Edition\Beac\conf\application.properties
The password displays as follows: proxy-server.password=ENC(<texthere>)
To change the password:
1. Select: ENC(<texthere>)
2. Change the selected text to: CLR(<newpasswordhere>)
After service restart, the modified line changes to ENC from CLR and the password is encrypted.
NOTE: The proxy-server.username may also be modified, but this must match within the Message Broker's
application.properties file and all active front end servers.
Validate Manager Trust Chain Check
If a self-signed certificate is used on the Security Management Server Virtual for SED or BitLocker Manager, SSL/TLS trust
validation must remain disabled on the client computer. Before enabling SSL/TLS trust validation on the client computer, the
following requirements must be met:
● A certificate signed by a root authority (for example, Entrust or Verisign) must be imported into the Dell Server. See Import
an Existing Certificate or Enroll a New Server Certificate.
● The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.
To disbale SSL/TLS trust validation, on the client computer, change the value of the following registry entry to 1:
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
DisableSSLCertTrust=REG_DWORD (32-bit):1
Timeout properties for Management Console
To modify the timeout property for the Management Console, go to the application.properties file, and modify the default
values:
● idle.warn.seconds=1080
● idle.timeout.seconds=1200
Post-Installation Configuration
31
6
Management Console Administrator Tasks
Assign Dell Administrator Role
1. As a Security Management Server administrator, log in to the Management Console: https://server.domain.com:8443/
webui/ . The default credentials are superadmin/changeit.
2. In the left pane, click Populations > Domains.
3. Click a domain to add a user to.
4. On the Domain Detail page, click the Members tab.
5. Click Add User.
6. Enter a filter to search the user name by Common Name, Universal Principal Name, or sAMAccountName. The wild card
character is *.
A Common Name, Universal Principal Name, and sAMAccountName must be defined in the enterprise directory server for
every user. If a user is a member of a Domain or Group but does not display in the Domain or Group Members list in the
Management, ensure that all three names are properly defined for the user in the enterprise directory server.
The query will automatically search by common name, then UPN, and then sAMAccount name until a match is found.
7. Select users from the Directory User List to add to the Domain. Use <Shift><click> or <Ctrl><click> to select multiple users.
8. Click Add.
9. From the menu bar, click the Details & Actions tab of the specified user.
10. Scroll across the menu bar, and select the Admin tab.
11. Select the administrator roles to add to this user.
12. Click Save.
Log in with Dell Administrator Role
1. Log out of the Management Console.
2. Log in to the Management Console and login with Domain user credentials.
Click "?" in the upper right corner of the Management Console to launch AdminHelp. The Get Started page displays. Click
Add Domains.
Baseline polices have been set for your organization but should be modifiedto your specific needs, as follows (licensing and
entitlements guide all activations):
●
●
●
●
●
●
●
●
Policy Based Encryption will be enabled with Common-Key encryption
Computers with self-encrypting drives will be encrypted
BitLocker Management is not enabled
Advanced Threat Prevention is not enabled
Threat Protection is disabled
External media will not be encrypted
Ports will not be managed by Port Control
Devices with Full Disk Encryption installed will not be encrypted
See the AdminHelp topic Manage Policies for policy descriptions.
Commit Policies
Commit policies when installation is completed.
To commit polices after installation or, later, after policy modifications are saved, follow these steps:
32
Management Console Administrator Tasks
1. In the left pane, click Management > Commit.
2. In Comment, enter a description of the change.
3. Click Commit Policies.
Management Console Administrator Tasks
33
7
Ports
The following table describes each component and its function.
Name
Default
Port
Description
Access Group Service
TCP/
Manages various permissions and
group access for various Dell Security
products.
8006
NOTE: Port 8006 is not currently
secured. Ensure this port is
properly filtered through a firewall.
This port is internal only.
Management Console
HTTPS/
8443
Core Server
HTTPS/
8887
(closed)
Core Server HA
HTTPS/
(High Availability)
8888
Security Server
HTTPS/
8443
Compatibility Server
TCP/
1099
(closed)
Administration console and control
center for the entire enterprise
deployment.
Manages policy flow, licenses, and
registration for Preboot Authentication,
SED Management, BitLocker Manager,
Threat Protection, and Advanced
Threat Prevention. Processes inventory
data for use by the Management
Console. Collects and stores
authentication data. Controls rolebased access.
A high-availability service that allows
for increased security and performance
of HTTPS connections with the
Management Console, Preboot
Authentication, SED Management,
FDE, BitLocker Manager, Threat
Protection, and Advanced Threat
Prevention.
Communicates with Policy Proxy;
manages forensic key retrievals,
activations of clients, and SEDPBA and Full Disk Encryption-PBA
communication.
A service for managing the enterprise
architecture. Collects and stores
initial inventory data during activation
and policy data during migrations.
Processes data based on user groups.
NOTE: Port 1099 should be filtered
through a firewall. Dell suggests
this port be internal only.
Message Broker Service
34
Ports
TCP/
Handles communication between
services of the Dell Server. Stages
Name
Default
Port
Description
61616
(closed)
policy information created by the
Compatibility Server for Policy Proxy
queuing.
and
STOMP/
61613
(closed or,
if
configured
for DMZ,
61613 is
open)
NOTE: Port 61616 should be
filtered through a firewall. Dell
recommends this port be internal
only.
NOTE: Port 61613 should only be
opened to Security Management
Servers configured in Front-End
mode.
Identity Server
8445
(closed)
Handles domain authentication
requests, including authentication for
SED Management.
Forensic Server
HTTPS/
Allows administrators that have
appropriate privileges to get encryption
keys from the Management Console for
use in data unlocks or decryption tasks.
8448
Required for Forensic API.
Inventory Server
8887
Processes the inventory queue.
Policy Proxy
TCP/
Provides a network-based
communication path to deliver security
policy updates and inventory updates.
8000
Required for Encryption Enterprise
(Windows and Mac)
PostGres
LDAP
TCP/
Local database used for eventing data.
5432
NOTE: Port 5432 should be filtered
through a firewall. Dell recommends
this port be internal only.
389/636,
3268/326
9
Port 389 - This port is used for
requesting information from the local
domain controller. LDAP requests sent
to port 389 can be used to search
RPC - 135,
for objects only within the global
49125+
catalog's home domain. However, the
requesting application can obtain all of
the attributes for those objects. For
example, a request to port 389 could
be used to obtain a user's department.
Port 3268 - This port is used for
queries specifically targeted for the
global catalog. LDAP requests sent
to port 3268 can be used to search
for objects in the entire forest.
However, only the attributes marked
for replication to the global catalog
can be returned. For example, a user's
department could not be returned
using port 3268 since this attribute is
not replicated to the global catalog.
Ports
35
Name
Default
Port
Description
Client Authentication
HTTPS/
Allows client servers to authenticate
against Dell Server.
8449
Required for Server Encryption
36
Ports
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