Compaq AP500 Maintenance and Service Guide

Professional Workstation AP500
Maintenance and Service Guide
Second Edition (March 1999)
Part Number 338534-002
Spares Part Number 338561-001
Compaq Computer Corporation
Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR
USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ
COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR
STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST
INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer
Corporation.
 1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Compaq Insight Manager, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax,
registered United States Patent and Trademark Office.
Netelligent, SoftPaq, QuickBlank, QuickLock, and PowerStorm are trademarks and/or service marks of
Compaq Computer Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their respective
companies.
Compaq Professional Workstation AP500 Maintenance and Service Guide
Second Edition (March 1999)
Part Number 338534-002
Spare Part Number 338561-001
iii
Contents
About This Guide
Text Conventions.......................................................................................................................vii
Symbols in Text................................................................................................................ ........viii
Symbols on Equipment........................................................................................................... ..viii
Where to Go for Additional Help ............................................................................................... ix
Other Information Sources .................................................................................................. ix
Telephone Numbers............................................................................................................. ix
Chapter 1
Illustrated Parts Catalog
Mechanical Parts ......................................................................................................................1-1
System Components .................................................................................................................1-2
Spares Parts List .......................................................................................................................1-3
Chapter 2
Service Preliminaries
Compaq Technician Notes........................................................................................................2-1
Preliminary Warnings and Cautions .........................................................................................2-2
Electrostatic Discharge Information .........................................................................................2-3
Equipment Symbols..................................................................................................................2-3
Tools and Software Requirements ............................................................................................2-4
Warranty Information ...............................................................................................................2-4
Chapter 3
Removal and Replacement Procedures
Serial Number...........................................................................................................................3-1
Service Preparations .................................................................................................................3-2
Cable Lock ...............................................................................................................................3-3
Workstation Feet.......................................................................................................................3-4
Side Access Panel.....................................................................................................................3-5
Front Bezel ...............................................................................................................................3-6
Blank Drive Bezel ....................................................................................................................3-7
EMI/Cooling Shield..................................................................................................................3-8
Speaker .....................................................................................................................................3-9
I/O Bracket Assembly ............................................................................................................3-10
Replacing the I/O Bracket Assembly...............................................................................3-11
Expansion Boards ...................................................................................................................3-12
Identifying the PCI and ISA Expansion Slots..................................................................3-12
Removing a PCI or ISA Expansion Board ......................................................................3-14
Removing a Symbios Wide Ultra2 PCI SCSI Controller ................................................3-15
Removing the Accelerated Graphics Port (AGP) Graphics Controller............................3-16
Removing the Card Guide ...............................................................................................3-17
Removing the Backplane Board ......................................................................................3-18
System Fan .............................................................................................................................3-19
Compaq Professional Workstation AP500 Maintenance and Service Guide
iv
Removal and Replacement Procedures continued
Mass Storage Devices.............................................................................................................3-21
Drive Positions ................................................................................................................3-21
Hardware Screws.............................................................................................................3-23
CD-ROM Drive or DVD-ROM Drive.............................................................................3-24
Diskette Drive .................................................................................................................3-26
Removing a 7200 rpm Hard Drive from Bays 5 or 6.......................................................3-28
Removing a 10,000-rpm Hard Drive from Bays 5 or 6 ...................................................3-31
Removing the Fan from a Hard Drive Installed in Bays 5 or 6 ......................................3-35
Removing a Hard Drive from the Removable Hard Drive Cage .....................................3-37
Installing a Hard Drive in the Removable Hard Drive Cage ...........................................3-39
SCSI Cables and Guidelines ...................................................................................................3-41
SCSI Cables.....................................................................................................................3-41
SCSI Guidelines for Installing SCSI Devices..................................................................3-42
SCSI Guidelines for Optimizing Performance ................................................................3-42
System Board Assembly.........................................................................................................3 -43
System Board with Tray and Cage ..................................................................................3-43
System Board Components..............................................................................................3-45
Dual Inline Memory Modules (DIMMs) .........................................................................3-46
Important Guidelines for DIMM Installation ..................................................................3-46
Removing a DIMM .........................................................................................................3-47
Processor and Heatsink Assembly ..........................................................................................3-48
Processor Power Module .................................................................................................3-49
Primary Processor Power Module Cable Insulator ..........................................................3-50
External Battery......................................................................................................................3-51
Running Computer Setup ................................................................................................3-51
Installing the Battery .......................................................................................................3-52
Power Switch Cable Assembly...............................................................................................3-54
Power Supply..........................................................................................................................3-55
Chapter 4
Diagnostic Tools
Power-On Self-Test (POST).....................................................................................................4-2
POST Messages........................................................................................................................4-3
Troubleshooting Minor Problems .............................................................................................4-7
Power Problems.................................................................................................................4-8
Diskette Drive Problems....................................................................................................4-9
Display Problems ............................................................................................................4-10
Printer Problems ..............................................................................................................4-11
Hard Drive Problems.......................................................................................................4-12
Hardware Installation Problems ......................................................................................4-13
CD-ROM Drive and DVD-ROM Drive Problems ..........................................................4-14
Memory Problems ...........................................................................................................4-15
SCSI Problems ................................................................................................................4-15
Network Problems...........................................................................................................4-16
Audio Hardware Conflicts...............................................................................................4-18
v
Diagnostic Tools continued
Compaq Setup and Diagnostics Utilities.................................................................................4-19
Accessing the Compaq Utilities Menu ............................................................................4-19
Creating a Diagnostics Diskette.......................................................................................4-20
Computer Setup...............................................................................................................4-21
Computer Checkup (TEST).............................................................................................4-23
View System Information (INSPECT)............................................................................4-24
Managing a Diagnostics Partition....................................................................................4-25
Diagnostic Error Codes...........................................................................................................4-25
Microprocessor................................................................................................................4-26
Memory ...........................................................................................................................4-27
Keyboard .........................................................................................................................4-27
Printer..............................................................................................................................4-28
Diskette Drive .................................................................................................................4-28
Serial Port........................................................................................................................4-29
Modem ............................................................................................................................4-29
Pointing Device ...............................................................................................................4-29
CD-ROM Drive (IDE).....................................................................................................4-30
Tape Drive.......................................................................................................................4-30
Video ...............................................................................................................................4-31
Audio...............................................................................................................................4-33
Network Interface............................................................................................................4-33
SCSI Error Codes ...................................................................................................................4-34
Upgrading the ROM ...............................................................................................................4-37
Local ROM Upgrade .......................................................................................................4-37
Remote ROM Flash.........................................................................................................4-38
FailSafe Boot Block ROM......................................................................................................4-39
Compaq Insight Manager .......................................................................................................4-41
Compaq Workstation SSD for Windows NT..........................................................................4-42
Remote Capability ...........................................................................................................4-42
Silent Setup Command Line Interface.............................................................................4-42
Compaq Diagnostics for Windows NT ...................................................................................4-43
Chapter 5
System Security
Security Features ......................................................................................................................5-1
Password Security .............................................................................................................5-2
Windows NT Workstation Password.................................................................................5-6
National Keyboard Delimiter Characters ..........................................................................5-6
Advanced Security Management ..............................................................................................5-7
Re-enabling Diskette Boot or Diskette Write ....................................................................5-7
Re-enabling a Serial Port or Parallel Port..........................................................................5-8
QuickLock/QuickBlank.....................................................................................................5-8
Cable Lock Provision ........................................................................................................5-9
Compaq Professional Workstation AP500 Maintenance and Service Guide
vi
Chapter 6
Jumper and Switch Information
Battery Jumpers ........................................................................................................................6-2
Switch Settings .........................................................................................................................6-3
Hard Drives ..............................................................................................................................6-4
32X Max CD-ROM Drive (IDE)..............................................................................................6-4
PowerStorm 300/AGP Graphics Controller..............................................................................6-5
Chapter 7
Physical and Operating Specifications
System Unit ..............................................................................................................................7-2
325W Power Supply .................................................................................................................7-7
Diskette Drive...........................................................................................................................7-8
Zip Drive ..................................................................................................................................7-9
CD-ROM Drive ......................................................................................................................7-10
DVD-ROM Drive...................................................................................................................7-12
Hard Drives ............................................................................................................................7-14
Audio System .........................................................................................................................7-19
Keyboard ................................................................................................................................7-19
Mouse .....................................................................................................................................7-20
Graphics Controllers...............................................................................................................7-21
Network Controller.................................................................................................................7-25
RJ-45 Network Cable Specifications ......................................................................................7-25
Chapter 8
External Connectors
Physical Location .....................................................................................................................8-1
Pin Assignments .......................................................................................................................8-3
Index
vii
About This Guide
This guide is designed to be used as step-by-step instructions for installation, and as a reference for
operation, troubleshooting, and future upgrades.
WARNING: Only authorized technicians trained by Compaq should attempt to
repair this equipment. All troubleshooting and repair procedures are detailed to
allow only subassembly/module level repair. Because of the complexity of the
individual boards and subassemblies, no one should attempt to make repairs at
the component level or make modifications to any printed wiring board. Improper
repairs can create a safety hazard. Any indications of component replacement or
printed wiring board modifications may void any warranty.
WARNING: To reduce the risk of personal injury from electrical shock and
hazardous energy levels, only authorized service technicians should attempt to
repair this equipment. Improper repairs could create conditions that are
hazardous.
IMPORTANT: The installation of options and servicing of this product should be performed
by individuals that are knowledgeable of the procedures, precautions, and hazards
associated with equipment containing hazardous energy circuits.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys
Keys appear in boldface. A plus sign (+) between two
keys indicates that they should be pressed simultaneously.
USER INPUT
User input appears in a different typeface and in
uppercase.
FILENAMES
File names appear in uppercase italics.
Menu Options,
Command Names,
Dialog Box Names
These appear in initial capital letters.
COMMANDS,
DIRECTORY NAMES,
and DRIVE NAMES
These always appear in uppercase.
Type
When you are instructed to type information, type the
information without pressing the Enter key.
Enter
When you are instructed to enter information, type the
information and then press the Enter key.
Compaq Professional Workstation AP500 Maintenance and Service Guide
viii
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
!
WARNING: Indicates that failure to follow directions in the warning could result in
bodily harm or loss of life.
CAUTION: Indicates that failure to follow directions could result in damage to
equipment or loss of information.
IMPORTANT: Presents clarifying information or specific instructions.
NOTE:
Presents commentary, sidelights, or interesting points of information.
Symbols on Equipment
These icons may be located on equipment in areas where hazardous conditions may exist.
Any surface or area of the equipment marked with these symbols
indicates the presence of electrical shock hazards. Enclosed area
contains no operator serviceable parts.
WARNING: To reduce risk of injury from electrical shock hazards, do
not open this enclosure.
Any RJ-45 receptacle marked with these symbols indicates a Network
Interface Connection.
WARNING: To reduce risk of electrical shock, fire, or damage to the
equipment, do not plug telephone or telecommunications connectors
into this receptacle.
Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. If this
surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow
the surface to cool before touching.
ix
Where to Go for Additional Help
Major sources of additional information are listed below.
Other Information Sources
In addition to this guide, the following information sources are available:
■
User Documentation
■
Compaq Service Quick Reference Guide
■
Service Training Guides
■
Compaq Service Advisories and Bulletins
■
Compaq QuickFind
■
Compaq Insight Manager
■
Compaq Download Facility: Call 1-281-518-1418.
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518.
In Canada, call 1-800-263-5868.
For Compaq technical support:
In the United States and Canada, call 1-800-OK-COMPAQ (For continuous quality improvement,
calls may be recorded or monitored.)
For Compaq technical support phone numbers outside the United States and Canada, visit the
Compaq website at:
www.compaq.com
Compaq Professional Workstation AP500 Maintenance and Service Guide
1-1
Chapter 1
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a reference for spare parts for the
Compaq Professional Workstation AP500.
Mechanical Parts
49
24
11
100
6
12
9 100
2
10
4 98
1
Figure 1-1. Exploded view of the Compaq Professional Workstation AP500 mechanical parts
Compaq Professional Workstation AP500 Maintenance and Service Guide
1-2
Illustrated Parts Catalog
System Components
87
52
98
32
23
74
7
13
50
3
51
5
19 20
44 45
14
22
33
26
11
66
42
8
16 17
Figure 1-2. Exploded view of the Compaq Professional Workstation AP500 system components
1-3
Spares Parts List
Parts or components marked with an asterisk (*) are not illustrated.
Table 1-1
Compaq Professional Workstation AP500
Spares Parts List
Reference
Description
Spares Part #
MECHANICAL
1
Side Access Panel
329263-001
2
Front Bezel
338549-001
3
I/O Bracket (Expansion Board Assembly)
338563-001
4
Blank Drive Bezel (part of the Miscellaneous Plastic Kit)
329265-001
5
Backplane Board
338513-001
6
Hood
338565-001
7
Removable Hard Drive Cage
338557-001
8
Speaker
328730-001
9
EMI/Cooling Shield (part of the Miscellaneous Hardware Kit)
338559-001
10
Workstation Feet
329264-001
11
Chassis
338547-001
12
System Fan (fan bracket included in Miscellaneous Hardware Kit)
338558-001
13
Power Supply, 325W
328563-001
14
System Board with Tray 400-, 450-, 500-MHz
402124-001
15
System Board with Tray 400-, 450-MHz
338548-001*
16
Intel Pentium II Processor, 400/100 MHz, 512K with heatsink
327648-001
17
Intel Pentium II Processor, 450/100 MHz, 512K with heatsink
328785-001
18
Intel Pentium III Processor, 500/100 Mhz, 512K with heatsink
116402-001*
19
Processor Power Module (Voltage Regulator Module)
For 350/400/450/500 MHz CPU
329267-001
20
Processor Power Module (Voltage Regulator Module)
For 350/400/450 MHz CPU
327660-001
21
Lock Security Bracket
199109-001*
SYSTEM
Continued
Compaq Professional Workstation AP500 Maintenance and Service Guide
1-4
Illustrated Parts Catalog
Compaq Professional Workstation AP500 Spares Parts List Continued
Reference
Description
Spares Part #
22
External Battery
160274-001
23
Expansion Board Slot Cover
141081-001
24
Power Switch and LEDs with Cable
329270-001
25
32-MB Memory Module (Registered 100-MHz SDRAM)
317747-001*
26
64-MB Memory Module (Registered 100-MHz SDRAM)
317745-001
27
128-MB Memory Module (Registered 100-MHz SDRAM)
317756-001*
28
256-MB Memory Module (Registered 100-MHz SDRAM)
317749-001*
29
4.3-GB Wide Ultra2 SCSI Hard Drive 7200 rpm
349533-001*
30
4.3-GB Wide Ultra2 SCSI Hard Drive 10,000 rpm
386538-001*
31
9.1-GB Wide Ultra2 SCSI Hard Drive 7200 rpm
349534-001*
32
9.1-GB Wide Ultra2 SCSI Hard Drive 10,000 rpm
386539-001
33
18-GB Wide Ultra2 SCSI Hard Drive 10,000 rpm
386540-001
34
4.3-GB Wide-Ultra SCSI Hard Drive, 7200 rpm
339514-001*
35
4.3-GB Wide-Ultra SCSI Hard Drive, 10,000 rpm
336383-001*
386539-001*
36
9.1-GB Wide-Ultra SCSI Hard Drive 7200 rpm
339515-001*
37
9.1-GB Wide-Ultra SCSI Hard Drive 10,000 rpm
336384-001*
38
18-GB Wide-Ultra SCSI Hard Drive 10,000 rpm
336385-001*
39
6.4-GB Ultra ATA Hard Drive
166973-001*
40
10-GB Ultra ATA Hard Drive, 7200 rpm
330520-001*
41
Symbios Wide Ultra2 PCI SCSI Controller
114009-001*
42
1.44-MB Diskette Drive
179161-001
43
100-MB Zip Drive
401624-001*
44
32X Max CD-ROM Drive (IDE)
327659-001
45
DVD-ROM Drive
105771-001
46
12/24-GB DAT Drive
340593-001*
MEMORY
MASS STORAGE
Continued
1-5
Compaq Professional Workstation AP500 Spares Parts List Continued
Reference
Description
Spares Part #
47
4/8-GB SLR Drive
340591-001*
48
Hard Drive Mounting Bracket (Bays 5 and 6)
243231-001*
49
Fan and Cable for >7200 rpm Hard Drives Installed in Bay 5 or 6
329266-001
50
Miscellaneous Signal Cable Kit (CD-ROM Drive, HD, Diskette, Audio)
327649-001
51
SCSI cable, wide
338546-001
52
Wide Ultra2 SCSI cable
402222-001
53
SCSI adapter, 50- to 68-Pin (internal)
189638-001*
CABLE KITS
KEYBOARD AND MOUSE
54
Keyboard
269513-001*
55
3-Button Mouse
327716-001*
56
P75 Monitor
307815-xxx*
57
V75 Monitor
307713-xxx*
58
V90 Color Monitor
305602-xxx*
59
P900 Color Monitor
303502-xxx*
60
P1610 Monitor
305710-xxx*
61
P110 Monitor
284959-xxx*
62
TFT 5000:
MONITOR
Opal, TS, NA, TC099
Carbon, TS, NA, TC099
63
115714-001*
115712-001*
TFT 8000:
Opal, no protective panel, TC095, WW
Opal, with protective panel, TC095, WW
Carbon, no protective panel, TC095, WW
Carbon, with protective panel, TC095, WW
64
TFT 450: Order TFT 450 spare part from the TFT 450 guide
(PN 170431-001)*
65
TFT 500: Order TFT 500 spare part from the TFT 500 guide
(PN 285012-001)*
307911-001*
102358-B24*
102359-B24*
102356-B24*
Continued
Compaq Professional Workstation AP500 Maintenance and Service Guide
1-6
Illustrated Parts Catalog
Compaq Professional Workstation AP500 Spares Parts List Continued
Reference
Description
Spares Part #
GRAPHICS
66
GLoria Synergy+ Graphics Controller 4-MB (AGP)
327599-001
67
GLoria Synergy+ 4-MB Memory Upgrade
327600-001*
68
GLoria Synergy+ 8 MB (PCI) Graphics Controller
298796-001*
69
PowerStorm 300 Graphics Controller (AGP)
338539-001*
70
Matrox Millennium G200 Graphics Controller
294409-001*
71
Matrox Millennium G200 8-MB Memory Upgrade
386047-001*
72
Matrox Productiva G100 Multi-Monitor Series Graphics Controller
101239-001*
73
Compaq SMART-2SL Array Controller
242777-001*
74
Dual-Channel SCSI Controller
295626-001*
75
Netelligent 16/4 TR PCI IBM UTP/STP Controller
301210-001*
76
Netelligent 16/4 TR PCI UTP/STP Controller
268010-001*
77
Netelligent 10 T/2 PCI UTP/Coax Controller
292857-001*
78
Netelligent 10 T/2 ISA UTP/Coax Controller
265618-001*
79
Netelligent 100 FDDI PCI SAS Fiber-SC
242506-002*
80
Netelligent 100 FDDI PCI DAS Fiber-UTP
242506-003*
81
Netelligent 100 FDDI PCI SAS Fiber-UTP
242506-004*
82
Netelligent 100 FDDI PCI SAS Fiber-MIC
242506-005*
83
Netelligent 56K PCI Fax Modem
321510-B21*
84
Netelligent 56K ISA Fax Modem
294912-001*
85
Compaq Fast Ethernet NIC NC3122
317453-001*
86
Compaq Fast Ethernet NIC NC3120
317606-001*
87
Compaq Ethernet NIC NC1120
317358-001
88
Compaq Fast Ethernet NIC NC3161
323556-001*
CONTROLLERS
COMMUNICATIONS
Continued
1-7
Compaq Professional Workstation AP500 Spares Parts List Continued
Reference
Description
Spares Part #
SOFTWARE
89
Magellan Driver CD
297863-001*
90
Spaceball Driver CD
298033-001*
91
Microsoft Windows NT Workstation 4.0 CD
275573-xxx*
92
Compaq SmartStart for Workstations CD
275574-xx3/xx2(SP)*
93
Systems ROMPaq
275595-001*
94
Compaq Setup and Compaq Diagnostics for Workstations Diskette
275575-xxx*
95
Magellan 3D Pointing Device (spacemouse)
297645-001*
96
Spaceball 3D Pointing Device
297644-001*
97
Compaq Multimedia Sound System (US)
294122-xxx*
98
Miscellaneous Plastic Kit (includes baffles*, card guide and
blank drive bezel)
329265-001
99
Heatsink Bridge
327658-001*
100
Miscellaneous Hardware Kit (includes EMI/Cooling Shield and System Fan
Bracket)
338559-001
101
Rack Mounting Kit
338556-001*
102
Shipping Box with Buns (US)
329268-001*
103
Shipping Box with Buns (INTL)
329268-002*
104
SCSI Adapter, 68- to 50-Pin (external)
270229-001*
105
Maintenance and Service Guide
338561-001*
106
Illustrated Parts Map
338560-001*
107
Service Quick Reference Guide (revision -038 or later)
162212-001*
MISCELLANEOUS
DOCUMENTATION
Compaq Professional Workstation AP500 Maintenance and Service Guide
2-1
Chapter 2
Service Preliminaries
This chapter identifies the following service considerations:
■
Preliminary warnings and cautions
■
Electrostatic discharge information
■
Equipment symbols
■
Tools and software requirements
■
Warranty information
IMPORTANT: Adherence to the procedures and precautions described in this chapter is
essential for proper service.
Compaq Technician Notes
WARNING: To reduce the risk of personal injury from electrical shock and
hazardous energy levels, do not exceed the level of repair specified in these
procedures. Because of the complexity of the individual boards and
subassemblies, do not attempt to make repairs at the component level or make
modifications to any printed wiring board. Improper repairs could create conditions
that are hazardous.
WARNING:
To reduce the risk of electric shock or damage to the equipment:
Disconnect power from the computer by unplugging the power cord from either
the electrical outlet or the computer.
Do not disable the power cord grounding plug. The grounding plug is an important
safety feature.
Plug the AC adapter or power cord into a grounded (earthed) electrical outlet that
is easily accessible at all times.
CAUTION: To properly ventilate the system, you must provide at least 6 inches
(15 cm) of clearance at the front of the workstation and 3 inches (7.6 cm) at the
back.
IMPORTANT: Any indication of repair at the component level or modification of a printed
wiring board may void any warranty.
Compaq Professional Workstation AP500 Maintenance and Service Guide
2-2
Service Preliminaries
Preliminary Warnings and Cautions
The following should be noted when operating or servicing the Compaq Professional
Workstation AP500:
WARNING:
To reduce the risk of electric shock or damage to the equipment:
■
Disconnect power from the system by unplugging all power cords
from either the electrical outlet or the Compaq Professional
Workstation AP500.
■
Do not disable the power cord grounding plug. The ground plug is
an important safety feature.
■
Plug the power cord into a grounded (earthed) electrical outlet that
is easily accessible at all times.
WARNING: To reduce the risk of personal injury from hazardous energy levels,
only authorized service technicians should attempt to repair this equipment.
Because of the complexity of the individual boards and subassemblies, no one
should attempt to make repairs at the component level or to make modifications to
any printed wiring board. Improper repairs can create a safety hazard.
CAUTION: The power supply in the Compaq Professional Workstation AP500 has
an auxiliary power section. This section is always active as long as the unit is
plugged into a live AC outlet. Be sure to turn off the switch and unplug the power
cord before performing any service work.
CAUTION: To properly ventilate the system, you must provide at least 6 inches
(15 cm) of clearance at the front of the workstation and 3 inches (7.6 cm) at the
back.
IMPORTANT: Any indications of component replacement or printed wiring board
modifications may void any warranty.
2-3
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
■
Transport products in static-safe containers (conductive tubes, bags, or boxes).
■
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
■
Cover workstations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■
Keep work area free of non-conductive materials such as ordinary plastic assembly aids
and foam packing.
■
Be sure you are always properly grounded when touching a static-sensitive component or
assembly.
■
Avoid touching pins, leads, or circuitry.
■
Always place drives PCB assembly-side down.
■
Use conductive field service tools.
Equipment Symbols
The following symbols are located on applicable components of the workstation and should be
observed when servicing the workstation to avoid personal injury or damage to the components:
WARNING: Any surface or area of the equipment marked with these
symbols indicates the presence of a hot surface or hot component. If this
surface is contacted, the potential for injury exists. To reduce risk of
injury from a hot component, allow the surface to cool before touching.
WARNING: Any surface or area of the equipment marked with these
symbols indicates the presence of electrical shock hazards. Enclosed
area contains no operator serviceable parts. To reduce risk of injury from
electrical shock hazards, do not open this enclosure.
WARNING: Any RJ-45 receptacle marked with these symbols
indicates a Network Interface Connection. To reduce risk of electrical
shock, fire, or damage to the equipment, do not plug telephone or
telecommunications connectors into this receptacle.
Compaq Professional Workstation AP500 Maintenance and Service Guide
2-4
Service Preliminaries
Tools and Software Requirements
To service the workstation, you might need:
■
Torx T-10 screwdriver
■
Torx T-15 screwdriver
■
Flat-blade screwdriver
■
Compaq Setup and Diagnostics Utility
IMPORTANT: Prior to servicing the workstation, be sure the drivers from the latest Compaq
Workstation SSD for Windows NT are installed. See Chapter 4 for installation procedures.
Warranty Information
The following warranties come standard with the workstation:
■
Standard Warranty—a three-year limited warranty that covers three years on parts, one
year on labor carry-in, and one year of onsite service
■
Pre-Failure Warranty—a special warranty that extends the Compaq three-year limited
warranty by applying it to critical system components before they fail. This warranty
ensures that when you receive notification of a pre-failure condition through Compaq
Insight Manager or the Windows NT Event Log, the component is replaced under
warranty.
NOTE:
For more information about Compaq Insight Manager, see Chapter 4.
The Pre-Failure Warranty covers the following workstation components:
❏
SCSI hard drives
❏
Error Correcting Code (ECC) memory
❏
Pentium II processor
❏
Pentium III Processor
In addition to the above warranties, an optional Extended Warranty is available. If purchased,
this warranty extends the Standard Warranty’s one year coverage for labor and onsite service for
two additional years.
IMPORTANT: Observe all warnings and cautions provided herein. Failure to do so may
void warranty for damaged components.
3-1
Chapter 3
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for the
Compaq Professional Workstation AP500.
After completing all necessary removal and replacement procedures, run the Compaq Setup and
Diagnostics program to verify that all components are operating properly.
Serial Number
Provide the computer serial number to Compaq whenever you request information or order spare
parts. The serial number is located on the top right side of the workstation 1 and also on the rear
of the chassis 2.
For asset control, the serial number is also embedded in the EPROM on the system board. If the
system board is replaced with a spare part from Compaq, an invalid serial number condition will
be reported during POST. To clear the condition, use Compaq Softpaq SP8410. It is located at:
http://www.compaq.com/support/files/workstations/us/software/674.html.
NOTE: If a system board from another workstation is installed, POST recognizes the serial
number as a valid number.
1
2
Figure 3-1. Identifying serial number locations
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-2
Removal and Replacement Procedures
Service Preparations
CAUTION: The power supply in the Compaq Professional Workstation AP500 has
an auxiliary power section. This section is always active as long as the unit is
plugged into a live AC outlet. Be sure to turn off the switch and unplug the power
cord before performing any service work.
CAUTION: Electrostatic discharge can damage electronic components. Be sure
you are properly grounded before beginning any installation procedure. See
“Electrostatic Discharge Information” in Chapter 2 for more information.
Before beginning any of the removal and replacement procedures, complete the following steps:
1.
Turn off the workstation.
2.
Disconnect the power cord from the grounded AC outlet and then from the workstation.
3.
Turn off all peripheral devices and disconnect cables from the rear of the workstation.
4.
Remove the cable lock in order to access internal components. See the following section
for instructions on how to remove the cable lock.
3-3
Cable Lock
The workstation comes standard with a cable lock provision for attaching a padlock and/or cable
lock. If installed, the locks must be removed before accessing internal components.
To remove the lock:
1.
Unlock and remove the cable lock and/or the padlock 1.
2.
Remove the security bracket (plate) seated over the cable lock bracket 2.
3.
Unfasten the retaining screw to release the cable lock bracket 3.
1
3
2
Figure 3-2.
Removing the padlock
NOTE: In some of the removal procedures in this chapter, you will be asked to remove the
workstation feet and lay the workstation on its side when servicing some of the internal
components.
NOTE:
For more information on preparing the workstation for service, see Chapter 2.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-4
Removal and Replacement Procedures
Workstation Feet
NOTE: Not all procedures in this chapter require the removal of the workstation feet. Be sure to
thoroughly read each removal and replacement procedure before attempting to access the
workstation’s internal components.
To remove the workstation feet:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the screws that secure the feet.
3.
Remove the feet.
Figure 3-3. Removing the workstation feet
4.
To replace the feet, reverse the above procedure.
IMPORTANT: Compaq recommends that you perform certain removal and replacement
procedures with the workstation laying on its side. Refer to each procedure for instructions.
3-5
Side Access Panel
CAUTION: Do not operate the workstation with the side access panel removed.
The panel is an integral part of the cooling system; removing it while the system is
operating may adversely affect data integrity.
To remove the side access panel:
1.
Perform the service preparations shown on page 3-2.
2.
Loosen the four rear panel thumbscrews, then slide the side access off.
Figure 3-4. Loosening the thumbscrews and removing the side access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching.
IMPORTANT: When replacing the side access panel, be sure to tighten all four
thumbscrews.
NOTE: The hood label attached to the inside of the side access panel provides system
configurations and the installation of additional components.
To replace the side access panel:
1.
Be sure all grounding clips and EMI gaskets (shielding strips) are in place.
2.
Slide the side access panel in at an angle on one side, drop it into place, then slide it into
the unit completely.
3.
Tighten the rear panel thumbscrews.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-6
Removal and Replacement Procedures
Front Bezel
To remove the front bezel:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the side access panel.
3.
Push the front bezel release latches 1 and remove the bezel 2.
T
COMPAC
1
2
Figure 3-5. Removing the front bezel
To replace the front bezel:
1.
Line up the hinges and release latches with the appropriate slots on the front of the
chassis.
2.
Press the bezel in to secure the release latches.
3-7
Blank Drive Bezel
To remove a blank drive bezel:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the following components:
3.
❏
Side access panel
❏
Front bezel
Remove the screws that secure the blank drive bezel to the front bezel.
Figure 3-6. Removing a blank drive bezel
To replace a blank drive bezel, reverse the above procedure.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-8
Removal and Replacement Procedures
EMI/Cooling Shield
An EMI/cooling shield covers bays 5 and 6 to provide proper cooling and EMI protection.
To remove an EMI/cooling shield:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the following components:
❏
Side access panel
❏
Front bezel
3.
Remove the two screws that connect the EMI/cooling shield to the drive cage.
4.
Remove the EMI/cooling shield from the drive slot.
ACT
COMP
Figure 3-7. Removing the EMI/cooling shield
To replace the EMI/cooling shield, reverse the above procedure.
IMPORTANT: You must replace the shield after a hard drive is installed in the bay.
3-9
Speaker
To remove the speaker:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the side access panel.
3.
Unplug the speaker connector from the system board 1, and remove the cable from the
clip.
4.
Remove the four T-15 screws securing the front of the speaker to the chassis 2.
5.
Remove the speaker from the workstation by sliding it back, then lifting it up and out of
the chassis 3.
1
2
3
1
Figure 3-8. Removing the speaker
To replace the speaker, reverse the above procedure.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-10
Removal and Replacement Procedures
I/O Bracket Assembly
The I/O bracket assembly (expansion board assembly) contains a backplane board (also called a
riser card), card guide, and any expansion boards. To remove the I/O bracket assembly:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
CAUTION: The power supply in the Compaq Professional Workstation AP500
contains an auxiliary power section. Be sure the power switch is off and the unit is
unplugged before removing the I/O bracket assembly in the next step.
3.
Grasp the I/O bracket assembly and pull it out of the chassis.
Figure 3-9. Removing the I/O bracket assembly
IMPORTANT: After reconnecting the power cord to the grounded AC outlet and to the
workstation, DO NOT turn the power button on if the Power LED is a steady amber color. A
steady amber color indicates that the I/O bracket assembly is not seated properly.
Disconnect the power cord and reseat the I/O bracket assembly.
3-11
Replacing the I/O Bracket Assembly
To replace the I/O bracket assembly (expansion board assembly), follow these steps:
1.
Grasp the assembly and insert it into the chassis and connector on the system board. Press
firmly on the I/O bracket assembly, where the backplane is connected to the system
board.
2.
Connect the power cord to the grounded AC outlet and to the workstation. DO NOT turn
on the power switch.
3.
Check if the power LED is a steady amber color. A steady amber color indicates the I/O
bracket assembly, processor(s), or terminator board (if installed) is not seated properly.
4.
If the power LED is a steady amber color, disconnect the power cord from the grounded
AC outlet, reseat the I/O bracket assembly, processor(s), or terminator board (if installed),
then reconnect the power cord.
5.
Once the power LED is a steady green color, disconnect the power cord once again before
continuing with additional service.
WARNING: DO NOT turn on the power switch unless the I/O bracket assembly,
processor(s), and terminator board (if installed) are seated properly and the power
LED is a steady green color. To reduce the risk of injury, DO NOT turn on the
power until the workstation is completely reassembled.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-12
Removal and Replacement Procedures
Expansion Boards
This section discusses removal and replacement procedures for PCI or ISA expansion boards and
the Accelerated Graphics Port (AGP) graphics controller.
NOTE: The following instructions also apply to installing and removing graphics controllers. For
information about the installed graphics controller, refer to the appropriate guide on the
SmartStart for Workstations CD under X:/DOCS/GRAPHICS, where X is the CD-ROM or DVD-ROM
drive on your machine.
Identifying the PCI and ISA Expansion Slots
The Compaq Professional Workstation AP500 contains five expansion slots on the I/O bracket
assembly: three PCI expansion slots, one shared PCI/ISA expansion slot, and one ISA expansion
slot. The following illustration identifies the physical locations. See the corresponding table for
component names.
1
2
3
4
5
Figure 3-10. Identifying the expansion slots
3-13
Table 3-1
PCI/ISA Slots
Reference
Description
1
PCI/ISA shared expansion slot*
2
PCI expansion slot
3
PCI expansion slot
4
PCI expansion slot
5
ISA slot
*Cannot be used simultaneously
NOTE:
PCI=Peripheral Component Interconnect ISA=Industry Standard Architecture
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-14
Removal and Replacement Procedures
Removing a PCI or ISA Expansion Board
NOTE: The following instructions also apply to installing and removing graphics controllers. For
information about the installed graphics controller, refer to the appropriate guide on the
SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is the CD-ROM or DVD-ROM
drive on your machine.
To remove a PCI or ISA expansion board:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
3.
Remove the retaining screw that holds the expansion board in place.
4.
Move the tab 1 to release the board.
5.
Hold the expansion board at each end and carefully rock it back and forth until the
connectors pull free from the slot. Then lift the board from the slot 2.
2
1
Figure 3-11. Removing an expansion board
To install an expansion board:
1.
Remove the expansion slot cover.
2.
Press firmly on the expansion board so that the whole connector seats properly in the
expansion board slot. If you are installing a full length expansion board, be sure to engage
the card guide.
3.
Replace the retaining screw.
CAUTION: If you permanently remove an expansion board, install a protective
slot cover to ensure proper cooling.
3-15
Removing a Symbios Wide Ultra2 PCI SCSI Controller
NOTE: For best performance, do not mix Wide-Ultra and Wide Ultra2 SCSI hard drives on the
same SCSI cable or the same channel.
To remove a Wide Ultra2 SCSI Controller:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
3.
Remove the I/O bracket assembly.
4.
Disconnect the SCSI cable from the controller.
5.
Remove the retaining screw that holds the controller in place.
6.
Remove the controller.
To replace the controller, reverse the above procedure.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-16
Removal and Replacement Procedures
Removing the Accelerated Graphics Port (AGP) Graphics
Controller
The Compaq Professional Workstation AP500 comes equipped with an AGP expansion slot on
the system board. The following illustration identifies the physical location of the AGP graphics
controller expansion slot.
NOTE: For information about the installed graphics controller, refer to the appropriate guide on
the SmartStart for Workstations CD under X:\DOCS\GRAPHICS, where X is the CD-ROM or DVDROM drive designation.
To remove the AGP graphics controller:
1.
Remove the retaining screw that holds the controller in place.
2.
Hold the controller at each end, then pull up.
Figure 3-12. Removing an AGP graphics controller
To replace the controller, reverse the above procedure.
CAUTION: If you permanently remove an AGP graphics controller, install a
protective slot cover to ensure proper cooling.
IMPORTANT: When replacing the AGP graphics controller, be sure to use AGP graphics
controllers with ATX format brackets. This will ensure the controller fits properly.
IMPORTANT: When you install an AGP graphics controller, be sure to press firmly on the
controller so that the whole connector seats properly in the AGP expansion slot.
3-17
Removing the Card Guide
To remove the card guide:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
❏
Full-length expansion boards, if installed
3. Using a blunt tool, press inward on the two center tabs on the card guide.
4. Gently pull the card guide out.
Figure 3-13. Removing the card guide
To replace the card guide, reverse the above procedure.
IMPORTANT: Before replacing the I/O bracket assembly, read “Important Guidelines for I/O
Bracket Assembly Replacement” earlier in this chapter.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-18
Removal and Replacement Procedures
Removing the Backplane Board
The backplane board (also called the riser card) is attached to the I/O bracket assembly. The
backplane board contains the expansion slots described and shown in the “Expansion Boards”
section in this chapter.
To remove the backplane board:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
❏
Expansion boards (if installed)
❏
Graphics controller (if installed)
3.
Remove the four screws that secure the backplane board to the I/O bracket assembly.
4.
Slide out then remove the backplane board from the I/O bracket assembly.
Figure 3-14. Removing the backplane board
To replace the backplane board, reverse the above procedure.
IMPORTANT: Before replacing the I/O bracket assembly, read “Important Guidelines for
I/O Bracket Assembly Replacement” earlier in this chapter.
NOTE: When replacing the backplane board, align the top edge of the board with the slots in the
I/O bracket assembly.
3-19
System Fan
To remove the system fan:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
3.
Disconnect the fan cable from the system board 1.
4.
Remove the two screws at the top of the fan 2, then pull back and slide up 3.
NOTE: If the system board has not been removed, slide it out a few inches before removing the
system fan.
1
2
3
2
Figure 3-15. Removing the system fan
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-20
Removal and Replacement Procedures
5. Pull the rubber isolators through the bracket 1, then remove the fan from the bracket 2.
1
2
Figure 3-16. Removing the fan from the bracket
To replace the system fan, reverse the above procedure.
3-21
Mass Storage Devices
This section discusses removal and replacement procedures for the mass storage devices
supported on the Compaq Professional Workstation AP500.
Drive Positions
The Compaq Professional Workstation AP500 can house up to seven mass storage devices. All
models ship with a CD-ROM drive installed in Bay 4 and a diskette drive installed in Bay 7. The
following illustration identifies the physical drive locations. See the corresponding table for a
description of the drive bay components.
4
COMPACT
5
6
7
32
23
14
Figure 3-17. Identifying drive positions
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-22
Removal and Replacement Procedures
Table 3-2
Drive Positions
Reference
Component
Description
1
Bay 1
Part of the removable hard drive cage. A 3.5-inch, third-height bay that supports a
1.0-inch hard drive or a 1.6-inch hard drive.
2
Bay 2
Part of the removable hard drive cage. A 3.5-inch, third-height bay that supports a
1.0-inch hard drive. Bay 2 is not available when a 1.6-inch hard drive is installed in
Bay 1 or Bay 3.
3
Bay 3
Part of the removable hard drive cage. A 3.5-inch, third-height bay that supports a
1.0-inch hard drive or a 1.6-inch hard drive.
4
Bay 4
A CD-ROM drive is shipped in Bay 4.
5
Bay 5*
5.25-inch, half-height bay that supports 1.0-inch or 1.6-inch storage devices. An
optional hard drive, diskette drive, CD-ROM drive, DVD-ROM drive, or tape drive can
be installed in Bay 5.
6
Bay 6*
5.25-inch, half-height bay that supports 1.0-inch or 1.6-inch storage devices. An
optional hard drive, diskette drive, CD-ROM drive, DVD-ROM drive, or tape drive can
be installed in Bay 6.
7
Bay 7
3.5-inch, third-height bay that supports a 1.0-inch device. A standard 3.5-inch
diskette drive is shipped in Bay 7.
* An additional Zip drive can be installed in these bays.
CAUTION: If a hard drive is installed in Bay 5 or 6 or if the bays are empty, be
sure that EMI/cooling shields are installed to ensure proper air flow and cooling.
IMPORTANT: Compaq recommends 10,000 rpm hard drives be installed first in Bays 1, 2,
or 3. Installing a 10,000 rpm hard drive in Bays 5 or 6 will require an additional cooling fan
kit.
3-23
Hardware Screws
A total of 17 extra hardware screws are provided on the side of the air plenum. The top group of
eight screws 1 is for installing hard drives in the removable hard drive cage. The bottom group
of nine screws 2 is for installing removable media storage devices in the front drive bays.
1
2
Figure 3-18. Locating the hardware screws
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-24
Removal and Replacement Procedures
CD-ROM Drive or DVD-ROM Drive
To remove the CD-ROM drive or DVD-ROM drive:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the following components:
❏
Side access panel
❏
Front bezel
3.
Remove the retaining screws 1 and slide the drive 2 halfway out.
4.
Disconnect the audio, data, and power cables 3 from the back of the drive.
1
CT
COMPA
3
2
Figure 3-19. Disconnecting the cables from the back of the CD-ROM drive or DVD-ROM drive
3-25
5. Pull the drive completely out of the drive cage.
CT
COMPA
Figure 3-20. Removing the CD-ROM drive or DVD-ROM drive
To replace the drive, reverse the above procedure.
CAUTION: Use only 3/16-inch or 5 mm long screws. Using longer screws can
damage the internal components of the drive.
CAUTION: When servicing the workstation, be sure cables are placed in their
proper locations during the reassembly process. Improper cable placement can
damage the computer.
IMPORTANT: Make sure you attach the middle connector of the data cable to the drive.
NOTE: Be sure to transfer the guide screw from the old drive to the new one. The screw is
installed on the right front side of the drive. Note that extra guide screws are provided on the side
of the air plenum.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-26
Removal and Replacement Procedures
Diskette Drive
IMPORTANT: Before removing the diskette drive, be sure there is no diskette in the drive.
To remove the diskette drive:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the following components:
3.
❏
Side access panel
❏
Front bezel
Disconnect the cables from the back of the diskette drive.
Figure 3-21. Disconnecting the cables from the back of the diskette drive
4. Remove the diskette drive retaining screws.
3-27
5.
Pull the diskette drive straight out.
ACT
COMP
Figure 3-22. Removing the diskette drive
To replace the diskette drive, reverse the above procedure.
CAUTION: Use only 3/16-inch or 5 mm long screws. Using longer screws can
damage the internal components of the drive.
CAUTION: When servicing the workstation, be sure cables are placed in their
proper locations during the reassembly process. Improper cable placement can
damage the computer.
NOTE: Be sure to transfer the guide screw from the old drive to the new one. The screw is
installed on the right front side of the drive. Note that extra guide screws are provided on the side
of the air plenum.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-28
Removal and Replacement Procedures
Removing a 7200 rpm Hard Drive from Bays 5 or 6
Drive bays 5 and 6 can be configured with either a 1.0-inch or a 1.6-inch, 7200 rpm hard drive.
Other than using different screw holes, the removal of both drives a basically the same.
To remove a 7200 rpm hard drive:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the following components:
3.
❏
Side access panel
❏
Front bezel
Disconnect the signal and power cables.
Figure 3-23. Disconnecting the cables from the hard drive
3-29
4. Remove the EMI/cooling shield.
ACT
COMP
Figure 3-24. Removing the EMI/cooling shield
5. Pull the hard drive straight out.
COMPACT
Figure 3-25. Removing the hard drive
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-30
Removal and Replacement Procedures
6. Remove the retaining screws and lift the hard drive from the bracket.
Figure 3-26. Removing a hard drive from the hard drive bracket
To reinsert a hard drive in Bays 5 or 6, reverse the above procedure.
CAUTION: Use only 3/16-inch or 5 mm long screws. Using longer screws can
damage the internal components of the drive.
CAUTION: When servicing the workstation, be sure cables are placed in their
proper locations during the reassembly process. Improper cable placement can
damage the computer.
3-31
Removing a 10,000-rpm Hard Drive from Bays 5 or 6
Drive bays 5 and 6 can be configured with a 10,000 rpm hard drive. The removal of the drive is
basically the same as removing a 7200 rpm hard drive except you will be also be removing a
cooling fan. :
To remove a 10,000-rpm hard drive:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the following components:
3.
❏
Side access panel
❏
Front bezel
Disconnect the signal and power cables.
Figure 3-27. Disconnecting the cables from the hard drive
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-32
Removal and Replacement Procedures
4. Disconnect the fan power cable.
Figure 3-28. Disconnecting the fan power cable
5. Remove the retaining screws securing the fan.
NOTE:
The screws that secure the fan also secure the hard drive.
Figure 3-29. Removing the fan
3-33
6. Remove the EMI/cooling shield.
ACT
COMP
Figure 3-30. Removing the EMI/cooling shield
7. Pull the hard drive straight out.
COMPACT
Figure 3-31. Removing the hard drive
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-34
Removal and Replacement Procedures
8. Remove the retaining screws and lift the hard drive from the bracket.
Figure 3-32. Removing a hard drive from the hard drive bracket
To reinstall a hard drive in Bays 5 or 6, reverse the above procedure.
CAUTION: Use only 3/16-inch or 5 mm long screws. Using longer screws can
damage the internal components of the drive.
CAUTION: When servicing the workstation, be sure cables are placed in their
proper locations during the reassembly process. Improper cable placement can
damage the computer.
3-35
Removing the Fan from a Hard Drive Installed in
Bays 5 or 6
NOTE: This section only applies if there is a fan installed over Bays 5 and 6. The fan is required
only in high-altitude environments or when a hard drive faster than 7200 rpm is installed in Bay 5
or 6.
To remove the fan:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the side access panel.
3.
Disconnect the power cable.
Figure 3-33. Disconnecting the power cable
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-36
Removal and Replacement Procedures
4. Remove the screws that hold the fan in place and remove the fan.
NOTE: The screws also secure the hard drive in that bay and must be replaced. DO NOT
remove the screws from the CD-ROM drive. They are not used to install the fan.
Figure 3-34. Removing the fan
To replace the fan, reverse the above procedure.
3-37
Removing a Hard Drive from the Removable Hard Drive
Cage
The removable hard drive cage supports up to three 1.0-inch hard drives or two 1.6-inch hard
drives. Other than using different screw holes, the removal and replacement for both drives is
basically the same.
To remove a hard drive in the removable hard drive cage:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
3.
❏
Workstation feet
❏
Side access panel
Disconnect the cables from the back of the hard drive(s).
Figure 3-35. Disconnecting the cables from the back of a hard drive
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-38
Removal and Replacement Procedures
4. Pull back the power supply air baffle 1.
5.
Loosen the two thumbscrews 2 and slide the removable hard drive cage out 3.
2
3
1
Figure 3-36. Removing the removable hard drive cage
6. Remove the four screws that secure the hard drive to the removable hard drive cage and
pull the hard drive straight out.
Figure 3-37. Removing a hard drive
CAUTION: When servicing the workstation, make sure cables are placed in their
proper locations during the reassembly process. Improper cable placement can
damage the workstation.
3-39
Installing a Hard Drive in the Removable Hard Drive Cage
To install a hard drive in the removable hard drive cage:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
3.
❏
Workstation feet
❏
Side access panel
❏
Removable hard drive cage
Remove the hard drive screws (top group of screws) from the side of the air plenum
located at the front of the workstation.
4
3
2
1
Figure 3-38. Locating the removable hard drive screw holes
Table 3-3
Removable Hard Drive Screw Holes
Reference
Bay
4
Bay 3: 1.0-inch drive
3
Bay 3: 1.6-inch drive
2
Bay 2: 1.0-inch drive
1
Bay 1: 1.0-inch drive
4. Insert the hard drive into the removable hard drive cage, and secure the drive with the four
hard drive screws. (See the above illustration and table for the location of the correct screw
holes for the hard drive you are installing.)
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-40
Removal and Replacement Procedures
Figure 3-39. Inserting a hard drive in the removable hard drive cage
4
2
1
3
Figure 3-40. Reinstalling a removable hard drive cage
5. Pull back the air baffle 1.
6. Slide the hard drive cage 2 into place.
7. Align the tabs 3 on the bottom of the cage with the workstation chassis.
8. Tighten the thumbscrews 4.
9. Connect the signal and power cables to the hard drive.
10. Reassemble the workstation.
3-41
SCSI Cables and Guidelines
All workstation models use three areas for connecting mass storage SCSI devices: internally
with hard drive in the removable hard drive cage, internally with storage devices in the front
panel drive bays, and externally with external storage devices. The workstation has an integrated
Wide-Ultra SCSI controller that has one internal connector on the system board and one external
connector on the rear panel.
SCSI Cables
The workstation ships standard with a 5-device Wide-Ultra or Wide Ultra2 SCSI cable that has a
terminator on one end. The other end of this cable connects to the internal Wide-Ultra SCSI
connector on the system board. The first device connector of the cable connects to the hard drive
in the removable hard drive cage. The cable has five connectors to handle up to five SCSI
devices, a maximum of three in the removable hard drive cage and two in the front drive bay
area.
Figure 3-41. 5-device Wide-Ultra SCSI cable
NOTE: The SCSI cable included with the workstation may look slightly different than the one
pictured.
When installing a Wide Ultra2 SCSI hard drive a Wide Ultra2 SCSI cable (not shown) is
required.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-42
Removal and Replacement Procedures
SCSI Guidelines for Installing SCSI Devices
■
If you are installing a narrow SCSI device, you will need to attach a 68- to 50-pin SCSI
adapter to the narrow SCSI device.
■
A maximum of seven SCSI devices may be installed on the integrated Wide-Ultra SCSI
controller.
■
A unique SCSI ID (0-6 and 8-15) must be set for each SCSI device installed.
■
Before you install a SCSI device, verify the SCSI ID of the drive, and if necessary, set the
SCSI ID to a unique ID number.
■
The controller identifies a SCSI device by its SCSI ID (SCSI ID 1) number rather than its
bay location (Bay 2). Therefore, moving a SCSI device from one bay location to another
or changing the position of the device on the SCSI chain does not affect the
communication between the controller and the SCSI device.
■
The reserved and available SCSI ID numbers for SCSI devices are as follows:
❏
SCSI ID 0 is reserved for the primary hard drive (bootable drive).
❏
SCSI ID 7 is reserved for the controller.
❏
SCSI IDs 1-6 and 8-15 are available. Do not use IDs 8-15 for narrow devices on the
same SCSI bus.
■
Bay 4 is reserved for the CD-ROM drive. Do not install a SCSI device in this bay.
■
If only one SCSI hard drive is used, it should be installed on the lowest numbered bay
(Bay 1).
■
Every SCSI chain must be terminated (closed) at both ends.
■
SCSI devices may not have terminating jumpers on the device. Determine if the device
ought to have termination enabled or disabled. Set the termination if necessary.
Termination on these devices must be achieved with a non-terminated cable.
■
Turn on an external SCSI device before turning on power to the workstation. This enables
the system board controller to recognize the external SCSI device.
■
When an external SCSI device is connected to the external SCSI connector on the rear
panel of the workstation, that device becomes the end of the SCSI chain and must be
terminated.
■
SCSI drives on the SCSI controller must be either internal or in an external storage
system, but not both.
SCSI Guidelines for Optimizing Performance
■
To maintain Ultra speeds, do not install more than four SCSI devices on a SCSI bus.
■
Do not mix Wide-Ultra and narrow SCSI devices on the same SCSI chain or the same
controller.
For additional information about optional SCSI devices, refer to the documentation included
with the device.
3-43
System Board Assembly
The system board assembly contains the DIMMs, Pentium II or Pentium III processor/heat sink,
Processor Power Module(s), system board with tray, the AGP Graphics Controller, and the
external battery, if installed. Each of these components is spared separately. The components on
the system board are illustrated in Figure 3-43. See Table 3-4 for component names.
CAUTION: Static electricity can damage the electronic components of the
workstation. Before beginning these procedures, make sure you are properly
grounded. See “Electrostatic Discharge Information” in Chapter 2.
System Board with Tray and Cage
To remove the system board with tray and cage:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
3.
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
Disconnect and remove all cables plugged into the system board.
IMPORTANT: Be sure to disconnect the system fan and speaker connectors located at the
front of the system board before removing the system board with tray and cage.
4. Grasp the back edge of the system board with tray and slide it out of the chassis.
Figure 3-42. Removing the system board with tray and cage
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-44
Removal and Replacement Procedures
To install a new system board with tray and cage:
1.
Remove the following components from the system board with tray:
❏
DIMMs
❏
Processor(s)
❏
Processor power module(s)
❏
External battery (if installed)
2.
Install the components on the new system board with tray. Before reinstalling the
DIMMs, see “Important Guidelines for DIMM Installation” earlier in this chapter.
3.
Slide the new system board with tray into the chassis.
4.
Connect all cables to the system board.
5.
Replace the I/O bracket assembly, the side access panel, and the workstation feet.
3-45
System Board Components
1
2
3
4
5
6
7
8
9
10
11
18
12
13
14
17
15
16
Figure 3-43. Identifying system board components
Table 3-4
System Board Components
Reference
1
Component
Power Switch Connector and LED Header
2
Power Connector
3
External Battery Jumper
4
Diskette Drive Connector
5
Secondary IDE Connector
6
Primary IDE Connector
7
SCSI Connector
8
Primary Processor Power Module
9
Secondary Processor Power Module Slot
:
Secondary Processor Slot
;
Primary Processor
<
Fan Headers
=
SW1 Switch
>
Speaker Header
?
DIMM Sockets 1- 4
@
AGP Graphics Controller Connector
A
Wake-On-LAN Connector
B
Expansion Board Connector
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-46
Removal and Replacement Procedures
Dual Inline Memory Modules (DIMMs)
The Compaq Professional Workstation AP500 has four DIMM slots on the system board to
support up to a maximum of 1 GB. See the following illustration for the physical location of the
DIMM sockets.
DIMM 4
DIMM 3
DIMM 2
DIMM 1
Figure 3-44. Overview of DIMM sockets
NOTE: DIMMs do not need to be installed in pairs, and can be installed in any of the available
DIMM sockets. The DIMM sockets are numbered in sequence from 1-4. DIMM 1 is located closest
to the processor, and DIMM 4 is located closest to the edge of the system board.
Important Guidelines for DIMM Installation
When installing DIMMs, you MUST follow these guidelines:
■
Use only 32-, 64-, 128-, 256-MB Registered 100-MHz Error Checking and Correcting
(ECC) SDRAM DIMMs.
■
DIMMs must have a 4-KHz refresh rate.
■
DO NOT INSTALL DIMMS THAT DO NOT SUPPORT ERROR CHECKING
AND CORRECTING (ECC).
■
A DIMM can be installed one way only. Be sure to match the two key slots on the DIMM
with the tab on the DIMM socket. Push the DIMM down into the DIMM socket, ensuring
that it is fully inserted and properly seated.
■
When upgrading, do not exceed 1 GB total. Upgrades exceeding 1 GB will cause the
system to halt.
3-47
Removing a DIMM
CAUTION: When handling a DIMM, be careful not to touch any of the contacts.
Doing so may damage the DIMM.
CAUTION: Static electricity can damage the electronic components of the
workstation or optional boards. Before beginning these procedures, ensure that
you are properly grounded. See “Electrostatic Discharge Information” in Chapter 2.
To remove a DIMM:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
❏
AGP graphics controller, if necessary
3.
Press outward on both latches of the DIMM at the same time 1. This releases the module
and pushes it partially out of the socket.
4.
Lift the module from the socket 2.
1
2
1
Figure 3-45. Removing a DIMM
To replace a DIMM, reverse the above procedure.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-48
Removal and Replacement Procedures
Processor and Heatsink Assembly
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching.
To remove the processor and heatsink assembly:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
3.
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
Push in the latches on each side of the processor until there are two clicks. This locks the
tabs in the open position. Then slide out the processor.
Figure 3-46. Removing the processor and heatsink assembly
To replace the processor and heatsink, reverse the above procedure.
NOTE: Install the primary processor/heatsink assembly in the primary processor slot.
Appearance may vary depending upon the processor.
When replacing the processor, push the processor tabs outward. The tabs will click twice,
locking the processor to the system board.
3-49
Processor Power Module
CAUTION: Static electricity can damage the electronic components of the
workstation. Before beginning these procedures, make sure you are properly
grounded. See “Electrostatic Discharge Information” in Chapter 2.
The processor power module (voltage regulator module) is located on the system board.
To remove the processor power module:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching.
3.
Press outward on both latches of the processor power module at the same time 1, then lift
the module from the system board 2.
1
2
Figure 3-47. Removing the processor power module
To replace the processor power module, reverse the above procedure.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-50
Removal and Replacement Procedures
Primary Processor Power Module Cable Insulator
A cable insulator reduces damage to cables routed over the power module. If you are replacing
the primary processor module, you must first remove the cable insulator from the module and
place it on the new power processor module.
To remove the cable insulator:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
❏
Primary power processor module
WARNING: To reduce the risk of personal injury from hot surfaces, allow the
internal system components to cool before touching.
3. Remove the cable insulator from the primary processor power module.
Figure 3-48. Removing the cable insulator
To reinstall the cable insulator, reverse the above procedure.
NOTE: Make sure you firmly press the primary processor power module and cable insulator into
the primary power module connector. Then, secure the two latches on the connector.
3-51
External Battery
The real-time clock battery that came with the workstation is permanently installed on the
system board. If the original battery becomes inoperative, you must install a replacement battery.
Before attempting to install the replacement battery, read the following section.
Running Computer Setup
Computer Setup automatically detects and configures most Compaq components, including
Compaq hard drives. If the workstation has a Compaq hard drive you do not need to run
Computer Setup prior to installing the replacement battery. However, if the workstation has a
third-party hard drive, you MUST complete the following steps before installing the replacement
battery:
1.
Run Computer Setup and record the drive type displayed in the System Configuration
Summary.
2.
If the drive type number is 65 or 66, record the drive parameters.
Drives with these designators are user-defined types, also called soft-drive types.
Whenever the nonvolatile memory (CMOS) has be come invalid, such as after the
installation of a new battery, drive parameters must be entered manually for these userdefined drives.
After you have completed the battery installation, run Computer Setup and use the drive table
parameters recorded earlier to reconfigure the system.
WARNING: The system board contains a clock/CMOS lithium battery. The lithium
battery may explode if mistreated. The battery is soldered in and may not be
removed. Do not abuse or disassemble. Use only replacement batteries supplied
by Compaq Computer Corporation.
IMPORTANT: Make a set of backup diagnostics diskettes before installing a new battery.
NOTE: Drive parameters must be reentered after battery installation in order to reconfigure the
hard drive. The hard drive is inoperable until the parameters are reentered.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-52
Removal and Replacement Procedures
Installing the Battery
CAUTION: Static electricity can damage the electronic components of the
workstation. Before beginning these procedures, make sure you are properly
grounded. See “Electrostatic Discharge Information” in Chapter 2 for more
information.
To install an external real-time clock battery:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
3.
Remove the backing from the adhesive on the hook-and-loop fastener strip and attach the
battery near the J5 jumper.
4.
Connect the battery connector to pins 1 - 4 on J5 1 and move the jumper from pins 6 and
7 to pins 5 and 6 2.
2
1
1
1
Figure 3-49. Installing the replacement battery
3-53
5.
Replace the I/O bracket assembly and the side access panel.
6.
Place the sticker included with your battery kit on the back of the workstation above the
power connector.
7.
Plug in the workstation and reconnect any external devices.
WARNING: This equipment is designed for connection to a grounded (earthed)
outlet. The grounding type plug is an important safety feature. To avoid the risk of
electrical shock or damage to the equipment, do not disable this feature.
8. Turn on the workstation.
9. Run computer setup to reconfigure the system.
■
If the workstation has a Compaq hard drive, you have now successfully completed the
installation.
■
If the workstation has a third-party hard drive, you must reconfigure the hard drive using
the parameters recorded earlier.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-54
Removal and Replacement Procedures
Power Switch Cable Assembly
The power switch cable assembly can be replaced without removing the power supply. To
remove the power switch cable assembly:
1.
Perform the service preparations shown on page 3-2.
2.
Remove the following components:
❏
Side access panel
❏
Front bezel
❏
CD-ROM drive or DVD-ROM drive (if installed)
3.
Disconnect the power switch cable from the system board.
4.
Remove the screws that keep the power switch cable assembly in place.
5.
Remove the crown from the power switch cable assembly.
6.
Gently slide the cable through the CD-ROM drive bay opening.
7.
Remove the power switch cable assembly from the chassis.
Figure 3-50. Removing the power switch cable assembly
To replace the power switch cable assembly, reverse the above procedure.
3-55
Power Supply
WARNING: This procedure should be performed only by qualified personnel. Do
not reconnect power to the computer until the computer cover is replaced.
Connecting the power before replacing the computer cover can result in personal
injury or equipment damage.
WARNING:
To reduce the risk of electric shock or damage to the equipment:
■
If the system has multiple power supplies, disconnect power from
the system by unplugging all power cords from the power
supplies.
■
Do not disable the power cord grounding plug. The ground plug is
an important safety feature.
■
Plug the power cord into a grounded (earthed) electrical outlet that
is easily accessible at all times.
To remove the power supply:
1.
Perform the service preparations shown on page 3-2, then lay the workstation on its side.
2.
Remove the following components:
3.
❏
Workstation feet
❏
Side access panel
❏
I/O bracket assembly
❏
Power supply air baffle
Disconnect all power cables.
NOTE: To facilitate reassembly, note the orientation of each cable connector and the routing of
each cable before you remove it.
Compaq Professional Workstation AP500 Maintenance and Service Guide
3-56
Removal and Replacement Procedures
4. Remove the power supply air baffle from its position.
Figure 3-51.
Removing the power supply air baffle
5. Remove the three screws that secure the power supply to the back of the chassis.
6. Slide the power supply toward the front of the chassis and pull up to remove it.
Figure 3-52.
Removing the power supply
To replace the power supply, reverse the above procedure.
WARNING: Do not reconnect power to the computer until to computer cover is
replaced. Connecting the power before replacing the computer cover can result in
personal injury or equipment damage.
4-1
Chapter 4
Diagnostic Tools
This chapter provides the following information to assist you when servicing the Compaq
Professional Workstation AP500:
■
Power-On Self-Test (POST)
■
Compaq Utilities
■
Error Codes
■
ROMPaq
■
Compaq Insight Manager
■
Compaq Workstation SSD for Windows NT
■
Compaq Diagnostics for Windows NT
IMPORTANT: Adherence to the procedures and precautions described in this chapter is
essential for proper service.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-2
Diagnostic Tools
Power-On Self-Test (POST)
POST is a series of diagnostic tests that run automatically when the system is turned on. After
the computer is turned on, POST checks the following assemblies to make sure the computer
system is functioning properly:
■
Keyboard
■
Memory
■
Graphics controller
■
Diskette drives
■
IDE CD-ROM drive
■
Hard drives
■
Processors
■
Controllers
POST also detects the type of SCSI mass storage devices installed in the workstation.
NOTE: If the Power-On Password is set, a key icon (
) displays on the screen while POST is
running. You will need to enter the password before continuing. See Chapter 5 for information on
deleting or bypassing the Power-On Password.
If POST finds an error in the system, an audible and/or visual message occurs. For explanations
of the error codes and a recommended course of action, see Table 4-1 in the next section.
4-3
POST Messages
An error message results if POST encounters a problem. This test runs when the system is turned
on, checking assemblies within the workstation and reporting any errors detected.
Table 4-1
POST Messages
Message
Beeps*
Probable Cause
Recommended Action
101-ROM Error
1L, 1S
System ROM checksum
Replace the system board.
101-Option ROM Checksum
Error
1L, 1S
Option ROM checksum
1. Verify the correct system ROM.
2. Flash the system ROM to the latest
revision, if required.
3. Contact Compaq technical support.
102-System Board Failure
None
DMA, timers, and so on.
Replace the Expansion Cage System
Board. Run the Computer Setup utility.
162-System Options Error
2S
No diskette drive or mismatch in
drive type
Run Computer Setup or Windows NT
utilities.
162-System Options Not Set
2S
Configuration incorrect
Run Computer Setup or Windows NT
utilities.
163-Time & Date Not Set
2S
Invalid time or date in
configuration memory
Run Computer Setup or Windows NT
utilities.
164-Memory Size Error
2S
Memory configuration incorrect
Run Computer Setup or Windows NT
utilities.
172-1 Configuration
Nonvolatile Memory Invalid
None
NVRAM configuration error
Allow system to completely boot.
Reboot.
201-Memory Error
None
RAM failure
1. Run Computer Setup or Windows NT
utilities.
2. Replace the DIMMs.
202-Memory Type
Mismatch
None
Invalid memory configuration
1. Run Computer Setup or Windows NT
utilities.
2. Replace the DIMMs.
203-Memory Address Error
None
RAM failure
1. Run Computer Setup or Windows NT
utilities.
2. Replace the DIMMS.
3. Replace the system board.
205-Memory Error
None
Cache memory error
Run the Computer Checkup or
Diagnostics utilities.
Continued
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-4
Diagnostic Tools
POST Messages Continued
Message
Beeps*
Probable Cause
Recommended Action
206-Secondary cache
controller failure
None
Cache memory controller or
RAM failure
Run the Computer Checkup and
Diagnostics utilities.
207-ECC Corrected Single
Bit Errors in DIMM Pair(s)
2S
A memory error on one of the
installed DIMMs has been
detected and corrected with the
system’s ECC logic. The
workstation will continue to
operate correctly with this error.
Run Diagnostics to get more
information.
210-Invalid Memory
Configuration Detected.
Maximum of 1 Gbytes of
Memory Supported. System
Halted
None
Too much memory installed in
system
Remove DIMM from socket.
212-Failed Processor
1L
Failed processor (X is 0 or 1)
Replace the processor and/or the
Processor Power Module.
301-Keyboard Error
None
Keyboard failure
Verify that you do not have a key stuck
or something on the keyboard.
Ensure that the keyboard is plugged in.
Replace the keyboard.
303-Keyboard Controller
Error
None
I/O keyboard controller
1. Reconnect keyboard with computer
turned off.
2. Replace the system board.
304-Keyboard or System
Unit Error
None
Keyboard failure
1. Replace the keyboard.
40X-Parallel Port X Address
Assignment Conflict
2S
Both external and internal ports
are assigned to parallel port X.
Run Computer Setup or Windows NT
utilities.
402-Monochrome Adapter
Failure
1L, 2S
Monochrome display controller
Replace the monochrome display
controller.
404-Parallel Port Address
Conflict Detected
2S
Both external and internal ports
are assigned to parallel port X.
Run Computer Setup or Windows NT
utilities.
501-Display Adapter Failure
1L, 2S
Graphics display controller
Replace the graphics controller.
Diskette controller circuitry
1. Run Computer Setup.
2. Replace the system board.
601-Diskette Controller Error None
2. Check and/or replace cables.
3. Replace diskette drive.
4. Replace the system board.
Continued
4-5
POST Messages Continued
Message
Beeps*
Probable Cause
Recommended Action
605-Diskette Drive Type
Error
2S
Mismatch in drive type
Run Computer Setup or Windows NT
utilities.
611-Primary Floppy Port
2S
Address Assignment Conflict
Configuration error
Run Computer Setup or Windows NT
utilities.
1151-System Board COM Port 2S
1 Address Assignment Conflict
Both external and internal serial
ports are assigned to COM1
Run Computer Setup or Windows NT
utilities.
1152-System Board COM Port 2S
2 Address Assignment Conflict
Both external and internal serial
ports are assigned to COM2
Run Computer Setup or Windows NT
utilities.
1155-COM Port Address
Assignment Conflict
2S
COM port address conflict
Run Computer Setup or Windows NT
utilities.
1610-Temperature Violation
Detected
None
The system is too hot.
Turn off the workstation and let it cool off.
If the condition persists, run Diagnostics to
get more information.
1611-Fan Failure Detected
None
The fan is not operating properly. Run Diagnostics to get more information.
Replace the fan.
1720-IntelliSafe Hard Drive
Detects Imminent Failure
None
IDE hard drive(s)
Back up contents and replace hard drive.
1720-SMART Hard Drive
Detects Imminent Failure
None
SCSI hard drive(s)
Back up contents and replace hard drive.
1771-Primary Disk Port
2S
Address Assignment Conflict
Internal and external IDE hard
Run Computer Setup or Windows NT
drive controllers are both
utilities.
assigned to the primary address.
1772-Secondary Disk Port
2S
Address Assignment Conflict
IDE Configuration
Run Computer Setup.
1780-Disk 0 Failure
None
IDE hard drive failure
Run Computer Setup.
1781-Disk 1 Failure
None
IDE hard drive failure
Run Computer Setup.
1782-Disk Controller Failure
None
IDE configuration failure
Run Computer Setup.
1790-Disk 0 Failure
(Secondary)
None
IDE hard drive failure
Run Computer Setup.
1791-Disk 1 Failure
(Secondary)
None
IDE hard drive failure
Run Computer Setup.
1792-Secondary Disk
Controller Failure
None
IDE circuitry failure
Run Computer Setup.
Continued
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-6
Diagnostic Tools
POST Messages Continued
Message
Beeps*
Probable Cause
Recommended Action
1793-Secondary Controller
or Disk Failure
None
An error has been detected
with the CD-ROM interface.
Run Computer Setup.
A Critical Error Occurred
Before this Power-Up.
None
Critical failure (POST) recorded
into the wellness log.
None
Fixed Disk Parameter Table
or BIOS Error System Halted
3L
Configuration or hardware
failure
Run Computer Setup.
XX000Y ZZ Parity Check 2
None
Parity RAM failure
Run Computer Setup.
Audible (beep)
None
Power-on successful
None
Invalid Electronic
Serial Number
None
Electronic serial number has
become corrupted.
Run Computer Setup.
Audible
2S
Power-on successful
None
(RESUME = F1 KEY)
None
As indicated to continue
Press F1.
* L = Long, S = Short
4-7
Troubleshooting Minor Problems
If minor hardware or software problems occur, refer to the following list for possible solutions
before running any of the diagnostic utilities.
■
Verify that the workstation is connected to a working grounded AC outlet.
■
Is the workstation turned on and the power light illuminated?
■
Check all cable connections. Be sure the connectors are seated properly.
■
Is the monitor turned on and the power light illuminated?
■
If the monitor is dim, turn up the brightness and contrast controls on the monitor.
■
After the system has started, press the Num Lock key repeatedly. If the Num Lock light
toggles on and off, the keyboard is OK.
■
Are all of the necessary device drivers installed?
■
Have all printer drivers been installed for each application?
■
Was a nonbootable diskette loaded in the diskette drive at powerup?
■
Was a bootable compact disc in the CD-ROM drive at powerup?
■
Check all switch and jumper settings.
■
Was Computer Setup run after installing options (memory, disk drives, expansion boards,
for example) and industry-standard architecture (ISA) boards?
In addition to the above checklist, see the next few sections for other possible solutions to:
■
Power Problems
■
Diskette Drive Problems
■
Display Problems
■
Printer Problems
■
Hard Drive Problems
■
Hardware Installation Problems
■
IDE CD-ROM and DVD-ROM Drive Problems
■
Memory Problems
■
SCSI Problems
■
Network Problems
■
Audio Hardware Conflicts
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-8
Diagnostic Tools
Power Problems
This section identifies some quick checks for power-related problems.
Table 4-2
Solutions for Power Problems
Problem
Possible Solution
Computer will not turn on.
Be sure the workstation is connected to a working grounded AC outlet.
Be sure the processor(s) and terminator board are properly seated.
Check to see if cables to the external power source are unplugged. Be sure cables
connecting the workstation and the external source are plugged in properly. Be sure
cables from the workstation’s power supply are properly plugged in to the system board.
A PCI or ISA card that has been installed is not seated properly or is defective. Be sure that
the card is fully inserted, or remove the PCI or ISA card that was just installed.
System will not boot.
If the LED is a steady amber color, reseat the I/O bracket assembly (expansion board
assembly).
Computer does not automatically The real-time clock (RTC) battery may need to be replaced.
display the date and time.
Computer powered off
automatically.
The maximum safe unit temperature may have been exceeded. Turn off the unit and allow
it to cool.
ACPI may be the cause. Unplug the unit from AC power and wait 10 seconds. Plug unit
back in and restore power.
4-9
Diskette Drive Problems
This section identifies some quick checks for diskette drive-related problems.
Table 4-3
Solutions for Diskette Drive Problems
Problem
Possible Solution
Diskette drive light stays on.
1. Diskette might be damaged. Run CHKDSK on the diskette.
2. Diskette could be installed incorrectly. Remove the diskette and reinsert.
3. Software program may be damaged. Check the program diskettes.
4. Diskette not fully inserted. Eject and try inserting again.
5. Drive cable is not properly connected. Reconnect drive cable.
Diskette drive cannot write to a
diskette.
1. Diskette is not formatted. Format the diskette.
2. Diskette is write-protected. Either use another diskette that is not write-protected or
disable the write protection on the diskette.
3. Writing to the wrong drive. Check the drive letter in the path statement.
4. Not enough space is left on the diskette. Use another diskette to write the information.
5. Diskette write control is disabled. Check the security feature settings.
Diskette drive cannot read a
diskette.
1. Diskette is not formatted. Format the diskette.
2. Using the wrong diskette type for the drive type. Use a diskette that is compatible with
the drive.
3. Reading the wrong drive. Check the drive letter in the path statement.
4. Diskette drive has been disabled. Run Computer Setup and enable the diskette drive.
A problem has occurred with a
disk transaction.
The directory structure is bad or there is a problem with a file. Run Disk Administrator. At
the Start menu, highlight Programs and select Administrator Tools.
Non-system disk message
Remove the diskette from the drive.
Drive not found.
Check the cables for loose connections.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-10
Diagnostic Tools
Display Problems
This section identifies some quick checks for display-related problems.
Table 4-4
Solutions for Display Problems
Problem
Possible Solution
Screen is blank.
1. Monitor is not turned on and the monitor light is not on. Turn on the monitor and
verify the monitor light is on.
2. Screen save has been initiated. Press any key or move the mouse to light the screen.
Wait a few seconds for the screen to be active.
3. Check the cable connection from the monitor to the workstation and check the
grounded AC outlet.
4. The brightness needs adjusting. Adjust the brightness control.
5. The QuickBlank feature has been enabled through Security Management. Run
Computer Setup and disable the QuickBlank feature.
6. The energy saver feature has been enabled. Press any key or type the password.
Wait a few seconds for the screen to become active.
7. The RGB (Red, Green, Blue) input switch on the back of the monitor is incorrectly set.
Set the monitor’s input switch to 75 ohms. If there is a sync switch, set it to External.
8. If a fixed-sync monitor is used, be sure the monitor can accept the same sweep rate
as the resolution chosen.
9. Verify the graphics adapter is fully and properly inserted in the PCI or AGP slot.
Graphics colors are wrong.
1. If the BNC cable is used, make sure that the Red, Green, and Blue BNC cables are
connected to the corresponding monitor connectors.
2. Be sure the monitor’s RGB inputs are set to 75 ohms.
Characters are dim.
1. Adjust the monitor’s brightness and contrast controls.
2. Verify the video cable is securely connected to the video card and monitor.
3. Set the RGB switch (and sync options, if available) to 75 ohms, with the sync set to
External. Refer to the documentation included with the monitor.
Monitor does not function
properly when used with the
energy saver features.
A monitor without the energy saver feature is being used with energy saver features
enabled. Disable the monitor energy saver feature.
Blurry display or requested
resolution cannot be set.
If the graphics controller was upgraded, the correct display drivers may not be loaded.
Install the correct display drivers on the diskette included in the upgrade kit.
Continued
4-11
Solutions for Display Problems Continued
Problem
Possible Solution
The picture is broken up; it
rolls, jitters, or blinks.
1. Be sure the monitor cable is securely connected to the computer.
Screen goes blank.
A screen blanking utility may be installed or energy saver features are enabled. Press
any key or type password. Wait a few seconds for the screen to become active.
Monitor overheats.
There is not enough ventilation space for proper airflow. Leave at least 3 inches (7.6
cm) of ventilation space. Also, be sure there is nothing on top of the monitor to obstruct
air flow.
Cursor will not move using the
arrow keys on the numeric
keypad.
The Num Lock key is on. Press the Num Lock key. The Num Lock light should not be on
when you want to use the arrow keys.
2. In a 2-monitor system or if another monitor is in close proximity, the monitors may
interfere with each other’s magnetic field. Move them farther apart.
Printer Problems
This section identifies some quick checks for printer-related problems.
Table 4-5
Solutions for Printer Problems
Problem
Possible Solution
Printer will not print.
1. Printer is not turned on and online. Turn the printer on and make sure it is online.
2. The correct printer drivers for the application are not installed. Install the correct printer
drivers for the application.
3. If the workstation is on a network, you may not have made the connection to the
printer. Make the proper network connections to the printer.
Printer will not turn on.
The cables may not be connected properly. Reconnect all cables and check the power
cord and electrical outlet.
Prints garbled information.
1. The correct printer drivers for the application are not installed. Install the correct printer
driver for the application.
2. The cables may not be connected properly. Reconnect all cables.
Printer is off-line.
The printer may be out of paper. Check the paper tray and refill it if it is empty. Select
online.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-12
Diagnostic Tools
Hard Drive Problems
This section identifies some quick checks for hard drive-related problems.
The information provided by the diagnostics test includes error code, system serial number,
drive serial number, drive model, and drive firmware revision. Specific details of the drive
failure are not included.
When you run the diagnostics, the test results are stored in a log. After completing the test, you
can print this log to a local printer or save it to a file. Alternatively, before running the test, you
can configure the test options to send the results to a local printer or file.
Solutions for some typical hard drive problems are presented in the following table.
Table 4-6
Solutions for Hard Drive Problems
Problem
Possible Solution
Hard drive error occurs
Hard disk has bad sectors or has failed. Use a utility to locate and block usage of bad
sectors. If necessary, reformat the hard disk.
Disk transaction problem
Either the directory structure is bad or there is a problem with a file.
When using Windows NT, run Disk Administrator. At the Start menu, highlight Programs
and select Administrator Tools.
Drive not found
1. Cable could be loose. Check cable connections.
2. Check SCSI IDs to be sure they are not duplicated.
Nonsystem disk message
1. The system is trying to start from a diskette that is not bootable. Remove the diskette
from the diskette drive.
2. The system is trying to start from the hard drive but the hard disk has been damaged.
Insert a bootable diskette into the diskette drive and restart the workstation.
3. Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable
diskette boot.
4-13
Hardware Installation Problems
This section identifies some quick checks for hardware-related installation problems.
Table 4-7
Solutions for Hardware Installation Problems
Problem
Possible Solution
A new device is not recognized 1. The Computer Setup utility has not been run to configure the new device. Run the
as part of the computer system.
Computer Setup utility.
2. When the system advised you of changes to the configuration, you did not accept
them. Reboot the workstation and follow the instructions for accepting the changes.
3. The system may not have automatically recognized the new device. Run Computer
Setup and identify the new device.
4. A Plug-and-Play board may not automatically configure when added if the default
configuration conflicts with other devices. Use Computer Setup to deselect the
automatic settings for the board and choose a basic configuration that doesn’t
cause a resource conflict.
5. The cables for the new external device are loose or the power cables are
unplugged. Check all cables.
6. The power switch for the new external device is not turned on. Turn off the
workstation, turn on the external device. Then turn on the workstation to integrate
the new device.
7. If the drive is a secondary drive that has just been installed on the same controller
as the primary drive, verify that the jumpers for both drives are set correctly.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-14
Diagnostic Tools
CD-ROM Drive and DVD-ROM Drive Problems
This section identifies some quick checks for IDE CD-ROM and DVD-ROM drive-related
problems.
Table 4-8
Solutions for CD-ROM and DVD-ROM Drive Problems
Problem
Possible Solution
Cannot read compact disc
1. CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive, then
reload.
2. CD has been loaded upside down. Eject the CD, turn it over, then reload.
System will not boot from
CD-ROM drive
1. The CD-ROM boot is not enabled through the Computer Setup utility. Run the
Computer Setup utility and set the drive priorities.
2. Be sure that drive cabling and jumpers are set correctly.
Cannot eject compact disc
CD is not properly seated in the drive. Turn off the workstation, insert a thin metal rod (a
straightened paper clip can be used) into the emergency eject hole, and push firmly.
Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD.
CD-ROM device is not detected; CD-ROM drive is not connected properly. Open the workstation. Verify the drive cable is
driver is not loaded
connected properly.
4-15
Memory Problems
This section identifies some quick checks for memory-related problems.
Table 4-9
Solutions for Memory Problems
Problem
Possible Solution
Out of Memory error
1. Run Computer Setup or Windows NT utilities.
2. The workstation has insufficient memory to run the application. Check the application
documentation to determine the memory requirements.
Memory count during POST is
wrong
The DIMMs may not be installed correctly. Verify that the DIMMs have been installed
correctly in the DIMM sockets, then run the Setup utility.
Out of memory error during
operation
The system has insufficient memory for the application. Check the memory requirements
for the application or install additional memory.
SCSI Problems
Some common causes and solutions for SCSI device problems are listed in the following table.
Table 4-10
Solutions for SCSI Problems
Problem
Possible Solution
System will not boot from a
SCSI drive.
Be sure that drive cabling and jumpers are set correctly. To boot to a SCSI drive, the
drive with the lowest SCSI number will be the boot drive. No two drives can have the
same SCSI number. See Figures 6-3, 6-4, and 6-5 for instructions on selecting SCSI
ID.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-16
Diagnostic Tools
Network Problems
This section provides some common causes and solutions for network problems. However, the
process of debugging network cabling is not discussed.
Table 4-11
Solutions for Network Problems
Problem
Cause
Solution
System does not detect a
network controller.
1. Possible driver problem
1. Load latest version of Compaq Workstation SSD for
Windows NT.
2. Possible failed network
controller
System Setup utility
reports unprogrammed
EPROM.
1. The network controller is
defective.
Diagnostics reports a
failure.
1. The cable is not securely
connected.
2. Network drivers are not
loaded.
2. The cable is attached to the
incorrect connector.
3. There is a problem with the
cable or a device at the
other end of the cable.
4. The network controller is
defective.
2. Replace the system board.
1. Replace the controller or the system board.
2. Boot the workstation without the network drivers. Using a
system boot diskette, reconfigure the network controller.
1. Be sure the cable is securely attached to the network
connector and the other end of the cable is securely
attached to the correct device.
2. Be sure the cable is attached to the correct connector.
3. Be sure the cable and device at the other end are
operating correctly.
4. Replace the controller or the system board.
5. Run Computer Setup and modify the network controller
memory value.
5. Network controller interrupt
or memory overlaps the
interrupt or memory of an
expansion board.
Diagnostics passes, but
the system does not
communicate with the
network.
1. Network drivers are not
loaded, or driver parameters
do not match current
configuration.
2. The network controller is not
configured for the
workstation.
3. The network controller
interrupt or memory
overlaps the interrupt or
memory of an expansion
board.
1. Be sure the network drivers are loaded and the driver
parameters match the configuration of the network
controller.
2. Select the Network icon at the Control Panel. Reconfigure
the driver if necessary, using the Network Setup found in
the Control Center.
3. Run Computer Setup and modify the network controller
memory value.
Continued
4-17
Solutions for Network Problems Continued
Problem
Cause
Network controller
1. Network drivers are not
stopped working when an
loaded or driver parameters
expansion board was
do not match the current
installed.
configuration.
2. The cable is not securely
connected.
3. The network controller
interrupt or memory
overlaps the interrupt or
memory of another
expansion board.
4. The network controller
requires drivers.
5. The files containing the
network drivers are
corrupted.
Network controller
stopped working without
apparent cause.
1. The files containing the
network drivers are
corrupted.
2. The cable is not securely
connected.
3. The network controller is
defective.
Solution
1. Be sure the network drivers are loaded and the driver
parameters match the configuration of the network
controller, using Network Setup found in the Control
Center.
2. Be sure the cable is securely attached to the network
connector and the other end of the cable is securely
attached to the correct device.
3. Run Computer Setup and modify the network controller
memory value.
4. Verify that the drivers were not accidentally deleted
when the drivers for a new expansion board were
installed.
5. Reinstall the network drivers using the SmartStart for
Workstations CD, then run Computer Setup.
1. Reinstall the network drivers using the SmartStart for
Workstations CD, then run Computer Setup.
2. Make sure the cable is securely attached to the network
connector and the other end of the cable is securely
attached to the correct device.
3. Replace the network controller or the system board.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-18
Diagnostic Tools
Audio Hardware Conflicts
This section provides solutions to hardware conflicts. Hardware conflicts occur when two or
more peripheral devices contend for the same signal lines or channels. Conflicts between the
audio interface and another peripheral device may be because of the settings of the base I/O
addresses, interrupts, or DMA channels. The audio interface typically has the following settings:
■
Base I/O address
220H
■
OPL III I/O address
388-38Bh
■
Interrupt
IRQ 5
■
8-bit DMA
Channel 1 and Channel 0 or 3
To resolve hardware conflicts:
1.
Change the hardware settings of the audio card or the peripheral card in your system if the
peripheral card is using the audio interface setting.
2.
If you are unsure of the settings of the peripheral cards, you can isolate the source of the
problem by temporarily removing all cards. After that, add the cards back one at a time
until the card that is causing the conflict is found.
4-19
Compaq Setup and Diagnostics Utilities
The Compaq Professional Workstation AP500 provides setup and diagnostic utilities that you
can use to configure the workstation’s hardware, resolve resource conflicts, run diagnostic tests,
and view information about the workstation. This software includes Compaq Utilities that are
preinstalled on a hard drive partition and ROM BIOS (Read Only Memory Basic Input/Output
System). The Compaq Utilities menu consists of the following choices:
■
Create a Diagnostics Diskette
■
Computer Setup
■
Computer Checkup (TEST)
■
View System Information (INSPECT)
■
Manage Diagnostics Partition
Explanations and procedures for each utility are included later in this chapter.
Compaq Utilities should be run in the following instances:
■
When a system configuration error is detected during the Power-on Self-Test (POST).
■
To change the factory default settings for some of the workstation features.
■
To change the system configuration, which is sometimes necessary upon adding or
removing optional hardware.
■
To set system configuration features.
Accessing the Compaq Utilities Menu
IMPORTANT: If you have reformatted the hard drive and removed the hard drive partition
that contains the Compaq Utilities, you can reinstall it by using the Compaq SmartStart for
Workstations CD, or you can download Setup and User Diagnostics from the Compaq
website at www.compaq.com.
To access the Compaq Utilities menu:
1.
Turn on or restart the workstation. If Windows NT is running, click Start, Shut Down,
Restart the computer.
2.
When you see the words F10=Setup in the bottom-right corner of the screen, press F10.
NOTE: If you do not press the F10 key while the message is displayed, you must turn off the
workstation, then on again, to access the utility.
3. When prompted, select the desired language.
4. Press Enter to bypass the title and welcome screens. The Compaq Utilities menu displays.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-20
Diagnostic Tools
Creating a Diagnostics Diskette
This option allows you to create Setup or Diagnostics diskettes from the diagnostics partition.
To create these diskettes:
1.
Access the Compaq Utilities menu.
2.
From the Compaq Utilities menu, select Create a Diagnostics Diskette.
One Diagnostic and two Setup diskettes will be created.
NOTE: The Diagnostics and Setup diskettes can also be created by downloading the latest
version from the Compaq website at www.compaq.com.
To access TEST or INSPECT:
1.
Insert the Diagnostic diskette into drive A.
2.
Turn on or restart the workstation. If Windows NT is running, click Start, Shut Down,
Restart the computer.
3.
Press Enter to bypass the Welcome to Compaq Utilities screen.
NOTE: Procedures for running each Compaq Utilities menu option (Computer Setup, TEST,
INSPECT) are included later in this chapter.
4-21
Computer Setup
Computer Setup allows you to configure the workstation’s hardware and resolve resource
conflicts.
Using Computer Setup
To use Computer Setup, select Computer Setup from the Compaq Utilities menu. The following
table describes the features available in Computer Setup.
Table 4-12
Computer Setup Features
Task
Computer Setup Selection
View the product name, processor type/speed/stepping,
CPU serial number, system ROM date, system board
revision, installed memory size, and asset tracking
number.
Click Built-in Devices, then click System Information.
Set the system time and date.
Click Built-in Devices, then click System Information. Click
Date/Time.
Set the Asset Tag.
Click Built-in Devices, then click System Information. Under
System Parameters, enter the new Asset Tag.
Set the POST mode (Quick Boot or Full Boot) and
enable/disable POST messages.
Click Built-in Devices, then click System Information. Select
the appropriate options under Quick Boot and POST
Messages Descriptive/Clean Mode.
Set ISA back-to-back I/O (fast/legacy) delay and bus
priority (ISA/PCI).
Click Built-in Devices, then click System Information. Under
System Parameters, select the appropriate I/O Delay.
View the currently installed drive A: (preinstalled diskette
drive) and drive B: devices and set resources for diskette
drives.
Click Built-in Devices, then click Storage. The information is
displayed under Diskette.
Enable/disable diskette booting and diskette writing.
Click Built-in Devices, then click Storage. Select the
appropriate option under Removable Media.
NOTE: After saving changes to Removable Media, the
workstation will restart. Turn the workstation off, then on,
manually.
View information regarding IDE devices connected to the
system.
Click Built-in Devices, then click Storage. The information is
displayed under IDE Devices.
NOTE: ATAPI devices (CD-ROM, tape) are listed as ATAPI
devices.
Enable/disable serial and parallel port and/or set resources
for onboard system devices (serial port, parallel port, and
so on).
Click Built-in Devices, then click Communications. Select the
appropriate options under Serial Ports or Parallel Port.
Continued
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-22
Diagnostic Tools
Computer Setup Features Continued
Task
Computer Setup Selection
Set the printer mode (flexible/standard).
Click Built-in Devices, then click Communications. Under
Parallel Port, select the appropriate Bi-directional Port.
Set the Num Lock state at power-on.
Click Built-in Devices, then click Input Devices. Under
Keyboard, turn on Num Lock State At Power-on.
Disable energy saver mode.
Click Built-in Devices, then click Power Management. Select
Energy Saver Disabled.
Select timeout values.
Click Built-in Devices, then click Power Management. Under
Hard Drive and/or Monitor, select the Timeout value.
NOTE: These selections appear only the when energy
saver mode is set (default).
Enable/disable power LED blink in suspend mode
NOTE: This selection does not appear if the energy saver
mode is disabled.
Click Built-in Devices, then click Power Management. Select
Blink LED during Energy Saver.
Enable the Power-On Password.
Click Built-in Devices, then click Security Management.
Under Power-On Password, click Set.
Enable/disable keyboard QuickLock, QuickBlank screen
when locked, and QuickLock in energy saver mode.
Click Built-in Devices, then click Security Management.
Under Power-On Password, select the appropriate options.
NOTE: These selections appear only if a Power-On
Password is set.
Enable the Setup (administrator) Password.
Click Built-in Devices, then click Security Management.
Under Setup Password, select Enable Setup Password.
View current settings of Plug and Play (PnP) devices and
set resources for installed boards.
Click Integrated and Add-in Devices, then click ISA Boards.
View the currently installed PCI devices and view and/or
reconfigure settings (IRQ, I/O, DMA, memory).
Click Integrated and Add-in Devices, then click PCI Boards.
Enable/disable the SCSI controller boot order for Compaq
SCSI options.
Click Integrated and Add-in Devices, then click PCI Boards.
Under SCSI Controller Boot Order, select Enable Boot Order.
Enable/disable PCI bus mastering, PCI VGA palette
snooping, and interrupt sharing.
Click Integrated and Add-in Devices, then click PCI Boards.
Under System Options, select the appropriate options.
Restore factory default settings and exit Computer Setup.
Select File, then select Set Defaults and Exit.
Exit Computer Setup without applying or saving any
changes.
Select File, then select Exit Without Saving Changes.
Save changes to the system configuration and exit
Computer Setup.
Select File, then select Save Changes and Exit.
4-23
Computer Checkup (TEST)
Computer Checkup (TEST), the primary diagnostics utility, confirms whether the various
workstation devices are recognized by the system and are functioning properly. Use the TEST
utility to help set up tests, to test the workstation, and to install the operating system.
The TEST option, which may vary by product, checks the following:
■
Processors
■
Keyboard
■
Pointing device interface
■
Parallel interface
■
Graphic controllers
■
Diskette drives
■
Fixed disk drives
■
Serial interfaces
■
Installed Compaq devices (tape drive, SCSI device, or network controller)
To run TEST:
1.
Turn on only the external devices that you want to test. You may want to leave the printer
connected to log error messages.
2.
Access the Compaq Utilities menu.
3.
Select Computer Checkup (TEST).
4.
Select the option to view the device list. After a few minutes, a list of installed hardware
devices is displayed.
5.
Verify that the TEST utility correctly detected the devices installed. If the list is correct,
select OK. The test option menu is displayed again. If the list is incorrect, be sure that any
new devices are installed properly.
NOTE: This utility may not detect non-Compaq devices.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-24
Diagnostic Tools
6.
Select one of the following from the test option menu:
■
Quick Check Diagnostics runs a quick, general test on each device with a minimum
number of prompts. If errors occur, they are displayed when the test is complete.
■
Automatic Diagnostics runs unattended and provides maximum testing of each
device with minimum prompts. You can choose how many times to run the tests, to
stop on errors, or to print or file an error log.
■
Prompted Diagnostics allows maximum control over the device testing process.
You can choose attended or unattended testing, stop on errors, or print or file an error
log.
CAUTION:
If attended testing is selected, the test itself may result in data loss.
IMPORTANT: When you run the TEST utility, be sure to record any error message
numbers.
7.
Follow the instructions on the screen as the diagnostic tests are run on the devices. When
the testing is complete, the test option menu is displayed again.
8.
Exit to the Compaq Utilities menu.
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the system after it
has been configured, including:
■
Contents of the operating system startup files
■
Current memory configuration
■
ROM versions
■
Type of processor and coprocessor
■
Diskette, CD-ROM, DVD-ROM, tape, and hard drives installed
■
Active printer and communications interfaces
■
Modem
■
Graphics
4-25
Managing a Diagnostics Partition
This option allows you to create, delete, or upgrade the diagnostics software on the hard drive
partition. This must be performed from a diagnostics diskette.
CAUTION: Creating a diagnostics partition involves performing a low-level
format on the hard drive. Normally, this is only done to add diagnostics to a
replacement hard drive. If the diagnostics software is deleted, you will no longer
be able to access the Compaq Utilities menu.
CAUTION: If you install an operating system without first installing the
diagnostics partition, you will not be able to install a diagnostics partition without
losing all data on your hard disk.
Diagnostic Error Codes
Diagnostic error codes occur if the system recognizes a problem while running the Compaq
Setup and Diagnostics utilities. These error codes help identify defective subassemblies.
The following tables list possible error codes, descriptions of each error condition, and actions
required to resolve the error condition. For assistance in the removal and replacement of a
particular subassembly, see Chapter 3.
NOTE: Retest the system after completing each step. If the problem has been resolved, do not
proceed with the remaining steps.
If you encounter an error condition, complete the following steps before starting problem
isolation procedures:
1.
Ensure proper ventilation. The workstation should have a 6-inch (15 cm) clearance at the
rear of the chassis.
2.
Turn off the workstation and peripheral devices.
CAUTION: Always make sure that the power is off before disconnecting or
reconnecting the mouse, keyboard, or any other peripheral devices. Disconnecting
or connecting any peripheral devices while the unit power is on can damage the
system board.
3.
Disconnect any peripheral devices other than the monitor and keyboard. Do not
disconnect the printer if you want to test it or use it to log error messages.
4.
Install loop-back and terminating plugs for complete testing.
5.
Run the Diagnostics diskette.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-26
Diagnostic Tools
Microprocessor
Table 4-13
Microprocessor Test Error Codes
Error Code
Description
Recommended Action
101-xx
CPU test failed.
Replace the system board and retest.
102-xx
Coprocessor error.
1. Run Computer Checkup or Computer Setup
and retest.
2. Replace the processor and retest.
103-xx
DMA controller failed.
Replace the system board and retest.
104-xx
Interrupt controller failed.
Replace the system board and retest.
105-xx
Port error.
Replace the system board and retest.
106-xx
Keyboard controller self-test failed.
Replace the system board and retest.
107-xx
CMOS RAM test failed.
The following steps apply to error codes 107xx through 109-xx:
108-xx
CMOS interrupt test failed.
1. Replace the battery/clock module and
retest.
109-xx
CMOS clock test failed.
2. Replace the system board and retest.
110-xx
Programmable timer test failed.
Replace the system board and retest.
113-01
Protected mode test failed.
Replace the system board and retest.
114-01
Speaker test failed.
1. Verify the speaker connection.
2. Replace the system board and retest.
199-xx
Installed devices test failed.
1. Check system configuration.
2. Verify cable connections.
3. Check switch settings.
4. Run the Setup and Diagnostics utility.
5. Replace the system board and retest.
4-27
Memory
Table 4-14
Memory Test Error Codes
Error Code
Description
Recommended Action
200-xx
Memory machine ID test failed.
Insert DIMM in the correct location.
202-xx
Memory system ROM checksum failed.
The following steps apply to error codes 202-xx through
215-xx:
203-xx
Memory write/read test failed.
1. Remove one pair of DIMM at a time until the error
message stops.
204-xx
Memory address test failed.
2. Replace other removed DIMMs one pair at a time,
testing each to ensure the error does not return.
211-xx
Random pattern test failed.
3. Replace the system board and retest.
214-xx
Noise test failed.
215-xx
Random address test failed.
Keyboard
Table 4-15
Keyboard Test Error Codes
Error Code
Description
Recommended Action
300-xx
Keyboard ID test failed.
The following steps apply to error codes 300-xx through
304-xx:
301-xx
Keyboard self-test/interface test failed.
1. Check the keyboard connection. If disconnected, turn
the computer off and connect the keyboard.
302-xx
Individual key test failed.
2. Replace the keyboard and retest.
304-xx
Keyboard repeat test failed.
3. Replace the system board and retest.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-28
Diagnostic Tools
Printer
Table 4-16
Parallel Printer Test Error Codes
Error Code
Description
Recommended Action
401-xx
Printer failed or is not connected.
The following steps apply to 401-xx through 403-xx:
1. Connect the printer.
402-xx
Printer port test failed.
2. Check power to the printer.
403-xx
Printer pattern test failed.
3. Install the loop-back connector and retest.
4. Replace system board and retest.
Diskette Drive
Table 4-17
Diskette Drive Test Error Codes
Error Code
Description
Recommended Action
600-xx
Diskette ID drive types test failed.
The following steps apply to error codes 600-xx
through 698-xx:
601-xx
Diskette format failed.
1. Replace the diskette media and retest.
602-xx
Diskette read test failed.
2. Check and/or replace the diskette power and signal
cables and retest.
603-xx
Diskette write, read, compare test failed.
3. Replace the diskette drive and retest.
604-xx
Diskette random seek test failed.
4. Replace the system board and retest.
605-xx
Diskette ID media test failed.
606-xx
Diskette speed test failed.
609-xx
Diskette reset controller failed.
610-xx
Diskette change line test failed.
697-xx
Diskette type error
698-xx
Diskette drive speed is not within limits.
699-xx
Diskette drive/media error
1. Replace media.
2. Run Computer Setup and Computer Checkup.
4-29
Serial Port
Table 4-18
Serial Test Error Codes
Error Code
Description
Recommended Action
1101-xx
Serial port test failed.
1. Run Computer Setup.
2. Replace the system board and retest.
Modem
Table 4-19
Modem Communications Test Error Codes
Error Code
Description
Recommended Action
1201-xx
Modem internal test failed.
The following steps apply to error codes 1201-xx
through 1210-xx:
1202-xx
Modem time-out test failed.
1. Disconnect from the phone line and retest.
1203-xx
Modem external termination test failed.
2. Check the phone number.
1204-xx
Modem auto originate test failed.
3. Check the modem line.
1205-xx
Modem auto answer test failed.
4. Replace the modem and retest.
1210-xx
Modem direct connect test failed.
Pointing Device
Table 4-20
Pointing Device Test Error Codes
Error Code
Description
Recommended Action
8601-xx
Mouse test failed.
The following steps apply to 8601-xx and 8602-xx error
codes:
8602-xx
Interface test failed.
1. Replace with a working pointing device and retest.
2. Replace the system board and retest.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-30
Diagnostic Tools
CD-ROM Drive (IDE)
Table 4-21
CD-ROM Drive (IDE) Test Error Codes
Error Code
Description
Recommended Action
3301-xx
CD-ROM drive read test failed.
The following steps apply to error codes 3301-xx
through 3305-xx and 6600-xx through 6623-xx:
3305-xx
CD-ROM drive seek test failed.
1. Replace the CD and retest.
6600-xx
ID test failed.
2. Check the jumper settings on the CD-ROM drive.
6605-xx
Read test failed.
3. Verify that the speaker is connected.
6608-xx
Controller test failed.
4. Check and/or replace the power and signal cables
and retest.
6623-xx
Random read test failed.
5. Replace the CD-ROM drive and retest.
6. Replace the system board and retest.
Tape Drive
Table 4-22
Tape Drive Test Error Codes
Error Code
Description
Recommended Action
1900-xx
Tape drive ID test failed.
The following steps apply to error codes 1900-xx
through 1906-xx:
1901-xx
Tape drive servo test failed.
1. Replace the tape cartridge and retest.
1902-xx
Tape drive format or format verification test 2. Check the switch settings and terminations on the
failed.
tape drive.
1903-xx
Tape drive sensor test failed.
3. Check and/or replace the signal cable and retest.
1904-xx
Tape drive BOT/EOT test failed.
4. Replace the tape drive and retest.
1905-xx
Tape drive read test failed.
5. Replace the system board and retest.
1906-xx
Tape drive write/read/compare test failed.
4-31
Video
Table 4-23
Video Test Error Codes
Error Code
Description
Recommended Action
501-xx
Graphics controller test failed.
The following error codes apply to error codes 501-xx
through 516-xx:
502-xx
Video memory test failed.
1. Replace the monitor and retest.
503-xx
Video attribute test failed.
2. Replace the graphics controller and retest.
504-xx
Video character set test failed.
505-xx
Video 80 × 25 mode 9 × 14 character cell
test failed.
506-xx
Video 80 × 25 mode 8 × 8 character cell test
failed.
507-xx
Video 40 × 25 mode test failed.
508-xx
Video 320 × 200 mode color set 0 test failed.
509-xx
Video 320 × 200 mode color set 1 test failed.
510-xx
Video 640 × 200 mode test failed.
511-xx
Video screen memory page test failed.
512-xx
Video gray scale test failed.
514-xx
Video white screen test failed.
516-xx
Video noise pattern test failed.
2402-xx
Video memory test failed.
The following steps apply to error codes 2402-xx to
2410-xx:
2403-xx
Video attribute test failed.
1. Run the Setup and Diagnostics utilities.
2404-xx
Video character set test failed.
2. Replace the monitor and retest.
2405-xx
Video 80 × 25 mode 9 × 14 character cell
test failed.
3. Replace the graphics controller and retest.
2406-xx
Video 80 × 25 mode 8 × 8 character cell test
failed.
2408-xx
Video 320 × 200 mode color set 0 test failed.
2409-xx
Video 320 × 200 mode color set 1 test failed.
2410-xx
Video 640 × 200 mode test failed.
Continued
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-32
Diagnostic Tools
Video Test Error Codes Continued
Error Code
Description
Recommended Action
2411-xx
Video screen memory page test failed.
The following steps apply to error codes 2411-xx
through 2456-xx:
2412-xx
Video gray scale test failed.
1. Run the Setup and Diagnostics utilities.
2. Replace the monitor and retest.
2414-xx
Video white screen test failed.
3. Replace the graphics controller and retest.
2416-xx
Video noise pattern test failed.
2418-xx
ECG/VGC memory test failed.
2419-xx
ECG/VGC ROM checksum test failed.
2421-xx
ECG/VGC 640 × 200 graphics mode test
failed.
2422-xx
ECG/VGC 640 × 350 16-color set test failed.
2423-xx
ECG/VGC 640 × 350 64-color set test failed.
2424-xx
ECG/VGC monochrome text mode test failed.
2425-xx
ECG/VGC monochrome graphics mode test
failed.
2431-xx
640 × 480 graphics test failed.
2432-xx
320 × 200 graphics (256 color mode) test
failed.
2448-xx
Advanced VGA Controller test failed.
2451-xx
132-column Advanced VGA test failed.
2456-xx
Advanced VGA 256 color test failed.
2458-xx
Advanced VGA Bit BLT test failed.
The following steps apply to error codes 2458-xx
through 2480-xx:
2468-xx
Advanced VGA DAC test failed.
1. Replace the graphics controller and retest.
2477-xx
Advanced VGA data path test failed.
2. Replace the system board and retest.
2478-xx
Advanced VGA Bit BLT test failed.
2480-xx
Advanced VGA Linedraw test failed.
4-33
Audio
Table 4-24
Audio Test Error Codes
Error Code
Description
Recommended Action
3206-xx
Audio System Internal Error
Replace the system board and retest.
Network Interface
Table 4-25
Network Interface Test Error Codes
Error Code
Description
Recommended Action
6000-xx
Network ID test failed.
The following steps apply to error codes 6000-xx through
6089-xx:
6014-xx
Network configuration test failed.
1. Turn the workstation off then on (cold boot) and run
Computer Setup.
2. Verify test procedures.
3. Replace the network board, if installed.
4. Replace the system board and retest.
6016-xx
Network reset test failed.
6028-xx
Network internal test failed.
6029-xx
Network external test failed.
6054-xx
Network configuration test failed.
6056-xx
Network reset test failed.
6068-xx
Network internal test failed.
6069-xx
Network external test failed.
6089-xx
Network open test failed.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-34
Diagnostic Tools
SCSI Error Codes
This section includes the error codes for the following SCSI devices:
■
Hard drives
■
CD-ROM drives
■
Tape drives
The SCSI error codes are written in the format AABB-CC and can be determined by looking up
the respective parts of the code in the three corresponding tables numbered 4-26, 4-27, and 4-28.
■
AA (Table 4-26) identifies the drive type being tested.
■
BB (Table 4-27) identifies the type of test.
■
CC (Table 4-28) identifies the exact error received.
For example, if you received a diagnostic error code of 6523-05, you would look at Table 4-26
to identify the meaning of the first two numbers, 65. This indicates a hard drive problem. The
second set of two numbers, 23, refers to a random read, as shown in Table 4-27. The last two
numbers, 05, indicate a seek failure, as listed in Table 4-28. When you combine this information,
you know that the diagnostics program was testing the random-read functioning of the hard drive
and received a seek failure. The device is faulty and must be replaced.
Table 4-26
SCSI Device Names
Error Code
Device
65XX-XX
Hard Drive
66XX-XX
CD-ROM Drive
67XX-XX
Tape Drive
Table 4-27
SCSI Test Names
Error Code
Failure
XX00-XX
ID
XX05-XX
Read
XX06-XX
SA/Media
XX23-XX
Random Read
XX28-XX
Media load/unload
4-35
Table 4-28
SCSI Test Error Codes
Error Code
Description
Recommended Action
XXXX-02
Drive not installed.
Check cable connections.
XXXX-03
Media not in drive.
Check for and install DATA CD or write-enabled
tape in drive.
XXXX-05
Seek failure
Replace the indicated device.
XXXX-06
Drive timed out.
Replace the indicated device.
XXXX-07
Drive busy.
Replace the indicated device.
XXXX-08
Drive already reserved.
Replace the indicated device.
XXXX-09
Unknown
XXXX-10
Unknown
XXXX-11
Media soft error
Replace the indicated device.
XXXX-12
Drive not ready.
Replace the indicated device.
XXXX-13
Media error
Replace the indicated device.
XXXX-14
Drive hardware error
Replace the indicated device.
XXXX-15
Illegal drive command
Replace the indicated device.
XXXX-16
Media was changed.
Replace the indicated device.
XXXX-17
Tape write-protected.
1.Disable write-protect on tape cartridge.
2.Replace tape drive.
XXXX-18
No data detected.
Replace the indicated device.
XXXX-21
Drive command aborted.
Replace the indicated device.
65XX-24
Media hard error
1. Back up data and perform Surface Analysis to
reallocate defect.
2. Replace drive.
66XX-24
Media hard error
1. Replace current DATA CD with different DATA
CD and attempt to read.
2. Replace drive.
67XX-24
Media hard error
1. Ensure correct media type for this tape drive.
2. Replace current tape with new tape.
3. Replace tape drive.
XXXX-25
Unknown
Continued
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-36
Diagnostic Tools
SCSI Test Error Codes Continued
Error Code
Description
Recommended Action
XXXX-30
Controller timed out.
Replace the indicated device.
XXXX-31
Unrecoverable error
Replace the indicated device.
XXXX-32
Controller/drive disconnected.
Replace the indicated device.
XXXX-33
Illegal controller command
Replace the indicated device.
XXXX-34
Invalid SCSI bus phase
Replace the indicated device.
XXXX-35
Invalid SCSI bus phase
Replace the indicated device.
XXXX-36
Invalid SCSI bus phase
Replace the indicated device.
XXXX-39
Error status from drive
Replace the indicated device.
XXXX-40
Target timed out.
Replace the indicated device.
XXXX-41
SCSI bus stayed busy.
Replace the indicated device.
XXXX-42
ACK/REQ lines bad.
Replace the indicated device.
XXXX-43
ACK did not deassert.
Replace the indicated device.
XXXX-44
Parity error
Replace the indicated device.
XXXX-50
Data pins bad.
Replace the indicated device.
XXXX-51
Data line 7 bad.
Replace the indicated device.
XXXX-52
MSG, C/D, and/or I/O lines bad.
Replace the indicated device.
XXXX-53
BSY never went busy.
Replace the indicated device.
XXXX-54
BSY stayed busy.
Replace the indicated device.
XXXX-60
Controller CONFIG-1 register bad.
Replace the indicated device.
XXXX-61
Controller CONFIG-2 register bad.
Replace the indicated device.
XXXX-65
Media not unloaded.
Replace the indicated device.
XXXX-90
Fan failure
1. Verify fan(s) connections.
2. Replace nonfunctional fan(s).
XXXX-91
Over Temperature
1. Ensure proper air flow.
2. Perform required maintenance and cleaning.
XXXX-99
Autoloader reported tapes not loaded properly.
1. Install tape(s) in autoloader tape drive
according to test instructions.
2. Change autoloader magazine.
4-37
Upgrading the ROM
If the Compaq Professional Workstation AP500 does not have a Setup Password enabled, the
ROM is not write-protected and unauthorized updates can occur. If you need or want to upgrade
the system ROM, you can:
■
Order an upgraded ROMPaq diskette from Compaq.
■
Order the Compaq Support Software CD Kit.
■
Download the latest ROMPaq images from the Compaq website at www.compaq.com.
IMPORTANT: To ensure maximum ROM protection, establish a Setup Password. A Setup
Password prevents unauthorized ROM upgrades.
Local ROM Upgrade
To upgrade the ROM:
1.
Insert the ROMPaq diskette in the diskette drive and turn on the workstation.
CAUTION: To guard against unauthorized updates of the Flash ROM or the
System BIOS, the Setup Password must be set. See Chapter 5 for procedures on
establishing a Setup Password.
2.
If prompted, enter the Setup Password.
NOTE: If the Setup Password is entered correctly, the ROMPaq utility will take over and run the
ROM upgrade. If the Setup Password is incorrectly entered, the procedure will terminate and no
changes will be made to the ROM.
3.
When the utility finishes upgrading the ROM, remove the diskette from the diskette drive
and restart the workstation.
IMPORTANT: Do not turn off the power to the workstation until the ROMPaq utility has
completed the upgrade process.
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-38
Diagnostic Tools
Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote
Compaq workstations, directly from the centralized network management console. Enabling the
system administrator to perform this task remotely, on multiple workstations, results in a
consistent deployment of and greater control over workstation ROM images over the network. It
also results in greater productivity and lowers total cost of ownership.
Compaq created the Remote ROM Flash capability to be secure and fail-safe. All workstation
ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize
potential corruption. The ROM firmware includes a Boot Block that is protected during the flash
process and allows the workstation to be restarted, in the unlikely event of an unsuccessful ROM
flash.
Remote ROM Flash is performed in two stages:
1.
The system administrator uses the Remote Management Setup software on a centralized
management console to prepare the workstation ROMPaq file.
2.
The system administrator uses a PC LAN management product, such as Microsoft SMS,
Intel LANDesk Manager, or Symantec Norton Administrator for Networks, to distribute
and execute the file over the network to remote workstations.
NOTE: The workstation must be powered on, or turned on through Remote Wakeup, to take
advantage of Remote ROM Flash. Use of Remote ROM Flash also requires an established Setup
Password.
For more information on enabling Remote ROM Flash, refer to the online Remote Management
Administrators Guide. The Remote Management Administrators Guide is included with the
Remote Management Administration Tools. It is also available in the Support Software CD Kit
or at the Compaq website at www.compaq.com.
4-39
FailSafe Boot Block ROM
The FailSafe Boot Block ROM enables system recovery in the unlikely event of a system ROM
upgrade failure, for example, if a power failure occurs during a system ROM upgrade. The Boot
Block is a flash-protected section of the ROM that checks to validate the system ROM each time
power to the system is turned on.
■
If the system ROM is valid, the system starts normally.
■
If the system ROM fails the validation check, the FailSafe Boot Block ROM provides
enough support to start the system from a ROMPaq diskette, which programs the system
ROM with a valid image.
IMPORTANT: The workstation ships with the Diskette Boot feature enabled. If the diskette
drive is disabled, the FailSafe Boot Block ROM will override the disabled component to
accommodate a system ROM recovery in the event a system ROM failure occurs.
Because there is no video or hard drive support from the Boot Block ROM, the keyboard lights
communicate information. When the Boot Block detects an invalid system ROM, the system
sounds a series of beeps (one long and three short) and flashes the three keyboard lights.
To recover the system after hearing the FailSafe Boot Block beeps:
1.
Remove any diskettes from the diskette drive and turn off the power.
2.
Insert a user ROMPaq diskette into the diskette drive.
3.
Turn on power to the system.
If a Setup Password has been established, the Caps Lock light will turn on.
4.
Enter the Setup Password.
When the system successfully starts from the diskette and reprograms the ROM, the
following three keyboard lights will turn on.
1
2
3
Figure 4-1. Identifying keyboard lights
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-40
Diagnostic Tools
The following table lists the various keyboard light combinations, as well as the meaning and
action associated with each combination.
Table 4-29
Keyboard Lights
Num
Lock
1
OFF
Caps
Lock
2
ON
Scroll
Lock
3
OFF
Meaning and Required Action
System requires Setup Password.
Enter the Setup Password. The light remains turned on until you
enter a valid Setup Password.
ON
OFF
OFF
System could not start from diskette because the ROMPaq diskette
is not present, is bad, or the drive is not ready.
Insert a valid ROMPaq diskette, turn the power off, then turn the
power on.
OFF
OFF
ON
ROM upgrade failed.
Try another ROMPaq diskette. If the light remains turned on,
contact Compaq customer support.
ON
ON
ON
ROM upgrade successfully completed.
Turn power off and back on to resume normal system operation.
4-41
Compaq Insight Manager
Using the industry-standard Simple Network Management Protocol found in Microsoft
Windows NT, Compaq Insight Manager allows the system administrator to view AssetControl
data, configuration data, memory change alerts, NIC performance data, and contact information
from a remote location.
Compaq Insight Manager also provides the following features to help you support the Compaq
Professional Workstation AP500:
■
Remote alerts for Pentium Pro, Pentium II and Pentium III processor prefailure, ECC
DIMM memory single-bit error prefailure, and SCSI disk drive prefailure notification
■
Alerts logged to the local Windows NT Event Log (logged by the Insight Manager)
■
Asset and configuration information collected in a database and accessed by the Insight
Manager console for remote tracking of workstation assets and configurations
■
Print configuration (similar to INSPECT) reports at the Insight Manager console for
remote workstations
■
Setting performance thresholds on a workstation; you can receive an alert when a
threshold is exceeded (such as PCI bus utilization threshold or disk volume usage
threshold).
■
Remote warm and/or cold reboot of a workstation
■
Version Control to view versions of Compaq drivers, and system ROM currently running
on a remote workstation; you can receive a recommendation on updates available from
Compaq.
■
Alpha pager forwarding to provide workstation alerts to an alpha or numeric pager
■
Ability to view health logs on remote workstations to see previous Power-On Self Test
(POST) errors, critical errors, and ECC memory errors
■
Environment alerts for workstations with a temperature out of the normal range; you can
also be alerted when the hood is removed.
■
Out-of-band management through a modem using point-to-point protocol (PPP) for
workstations not connected to a network
Compaq Professional Workstation AP500 Maintenance and Service Guide
4-42
Diagnostic Tools
Compaq Workstation SSD for Windows NT
The Compaq Workstation SSD for Windows NT contains support software and utilities that
enable you to take advantage of specific capabilities offered on the Compaq Professional
Workstation. This support software is provided for use with Windows NT Workstation 4.0 on
Compaq hardware only.
You can install the following support software using the Compaq Workstation SSD for Windows
NT:
■
ESS audio driver
■
Graphics display drivers
■
Network and storage drivers
■
Systems management driver
■
Logitech OEM drivers
IMPORTANT: When servicing the workstation, make sure that it is running the latest
version of the Compaq Workstation SSD for Windows NT drivers for optimum performance.
To determine the version of SSD installed on the workstation, look at the version in the file
properties of the SETUPAPP.EXE file in the \WINNT\SYSTEM32\CPQNTSSD workstation
directory.
Remote Capability
This feature allows the ability to install, remove, update, and configure components remotely by
machine name (computer name); supports distributed computing environment (DCE)
perspectives.
Silent Setup Command Line Interface
This feature provides the functionality of the Graphical User Interface (GUI) in a silent
command line interface and provides execution output in a log file; provides the ability to
remotely install or update drivers on multiple remote machines at one time. Also useful for
Microsoft Systems Management Server Configurations.
For more information about the Compaq Workstation SSD for Windows NT, read the
NTREADME.HLP file or run the README. BAT file in the \NTSSD subdirectory on the
SmartStart for Workstations CD.
NOTE: To obtain the latest support software, including support software for Microsoft Windows
NT 4.0, Windows NT 3.51, and Windows 95, updates are available with a subscription to the
Compaq Support Software CD Kit. The Support Software Management order form included with
the Compaq Professional Workstation provides information on how to purchase a subscription.
You can also obtain the latest support software from the Compaq website at www.compaq.com.
4-43
Compaq Diagnostics for Windows NT
Compaq Diagnostics for Windows NT allows you to view information about your workstation’s
hardware and software configuration from within the Windows NT environment. To install
Compaq Diagnostics for Windows NT, refer to the Software Installation Guide.
To use Compaq Diagnostics for Windows NT:
1.
Double-click the Compaq Diagnostics for Windows NT icon located in the Control Panel.
The screen displays an overview of the workstation hardware and software.
2. For specific hardware and software information, select a category from the Categories
menu or from the toolbar. As you move your cursor over the toolbar icons, the
corresponding category names appear.
3.
Click More in the Information Level box to additional detailed information in a selected
category.
Information displayed by Compaq Diagnostics for Windows NT may vary slightly from,
the information presented in the View System Information (INSPECT).
4.
Review, print, and if necessary, discuss this information with your authorized Compaq
reseller or service provider. To print the information:
5.
Click File, then select Print.
6.
Select one of the following options:
❏
Detailed Report (All Categories),
❏
Summary Report (All Categories),
❏
Current Category.
7. Click OK to print the selected report.
To exit Compaq Diagnostics for Windows NT, click File, then click Exit.
Compaq Professional Workstation AP500 Maintenance and Service Guide
5-1
Chapter 5
System Security
This chapter identifies and explains the following:
■
Security features
■
Advanced security management
Security Features
The Compaq Professional Workstation AP500 is equipped with features that secure valuable
components and system integrity. The following table identifies and explains the security
features.
Table 5-1
Security Features
Feature
Purpose
How It Is Established
Setup Password
Allows configuration to be changed.
Computer Setup
Power-On Password
Prevents use of the workstation when the
workstation is restarted unless the Power-On
Password is entered.
Computer Setup; SW1-S2
Windows NT
Workstation
Password
Prevents use of the computer when Windows NT
Workstation starts up unless the password is
entered.
Run User Manager by clicking Start,
Programs, Administrator Tools
QuickLock/
QuickBlank
Disables keyboard and can blank the screen
without exiting application; enabled with a PowerOn Password.
Computer Setup
Serial or Parallel
Interface Control
(Must be used in
combination with the
Power-On
Password.)
Prevents transfer of data through the integrated
serial or parallel interface.
Computer Setup
Diskette Drive Boot
Control
Prevents startup from the diskette drive.
Computer Setup
Diskette Drive Write
Control
Prevents writing to the diskette drive.
Computer Setup
Cable Lock Provision
Inhibits access to the interior of the workstation to
prevent unwanted configuration changes or
component removal. Can also be used to secure
the workstation to a fixed object.
Install a padlock with the security bracket to
inhibit access to the interior of the
workstation; add a cable lock to secure the
workstation to a fixed object.
Compaq Professional Workstation AP500 Maintenance and Service Guide
5-2
System Security
Password Security
The workstation supports security password features that can be established through the
Compaq Computer Setup menu.
Establishing a Setup Password Using Computer Setup
To establish a Setup Password:
1.
Turn on or restart the workstation.
2.
When you see the words F10=Setup in the bottom-right corner of the screen, press F10.
NOTE: If you do not press F10 while the message is displayed, you must turn off the
workstation, then on again, to access the utility.
3.
Press Enter to bypass the welcome screens and display the Compaq Utilities menu.
4.
From the Compaq Utilities menu, select Computer Setup and press Enter.
5.
In the Computer Setup window, click Built-in Devices.
6.
In the Built-in Devices window, click Security Management.
7.
Under Setup Password, select Enable Setup Password and follow the instructions on the
screen.
8.
Save the configuration and exit the utility.
9.
Turn off the workstation, then turn it on to establish the password.
5-3
Establishing a Power-On Password Using Computer
Setup
To establish a Power-On Password:
1.
Turn on or restart the workstation.
2.
When you see the words F10=Setup in the bottom-right corner of the screen, press F10.
NOTE: If you do not press F10 while the message is displayed, you must turn off the
workstation, then on again, to access the utility.
3.
When prompted, select the desired language.
4.
Press Enter to bypass the welcome screens and display the Compaq Utilities menu.
5.
From the Compaq Utilities menu, select Computer Setup, then press Enter.
6.
In the Computer Setup window, click Built-in Devices.
7.
In the Built-in Devices window, click Security Management.
8.
Under Power-On Password, click Set and follow the instructions on the screen.
9.
Save the configuration and exit the utility.
10.
Turn off the workstation, then turn it on to establish the password.
Compaq Professional Workstation AP500 Maintenance and Service Guide
5-4
System Security
Entering a Power-On Password
To enter the Power-On Password:
1.
Turn on or restart the workstation.
2.
When the key icon (
NOTE:
) displays, enter your current password carefully.
Type carefully; for security reasons, the characters you type do not appear on screen.
If you enter the password incorrectly, a broken key icon (
) displays. Try again. After three
unsuccessful tries, you must turn off the workstation, then turn it on again before you can
continue.
Changing a Power-On or Setup Password
1.
Turn on or restart the workstation. To change the Setup Password, run Computer Setup.
2.
) displays, type your current password, a slash (/) or alternate
When the key icon (
delimiter character, your new password, another slash (/) or alternate delimiter character,
and your new password again as shown:
current password/new password/new password
NOTE: Type carefully; for security reasons, the characters you type do not appear on the
screen. See the section “National Keyboard Delimiter Characters” section in this chapter for more
information about the alternate delimiter characters.
The new password takes effect the next time you turn on the workstation.
Deleting a Power-On or Setup Password
1.
Turn on or restart the workstation. To delete the Setup Password, run Computer Setup.
2.
) displays, type your current password followed by a slash (/) or
When the key icon (
alternate delimiter character as shown:
current password/
NOTE: See the “National Keyboard Delimiter Characters” section in this chapter for more
information about alternate delimiter characters.
5-5
Clearing a Power-On or Setup Password
To disable the Power-On and Setup Password features, or to clear the Power-On and Setup
Passwords if you forget them and cannot access the workstation system or Computer Setup,
follow these steps:
1.
Turn off the workstation. Disconnect the power cord from the grounded AC outlet and
from the power connector on the rear of the workstation.
2.
Remove the following components:
3.
❏
side access panel
❏
I/O bracket assembly (expansion board assembly)
On SW1, move Switch 1 to the ON position.
SW1
on
,@ABC€‚ƒÀÁÂÃ
123456
Figure 5-1. Locating the default SW1 switch
IMPORTANT: Switch 1 has a default setting of OFF. When the switch is OFF, your system
is password-protected. To re-enable password protection, you must return the switch to its
default position later in this procedure.
4. Reassemble the workstation and reconnect the power cord to the grounded AC outlet and
to the power connector on the rear of the workstation.
IMPORTANT: You must replace the I/O bracket assembly before you restart the
workstation. If the assembly is not properly seated, the workstation will not start.
5. Restart the workstation.
6. Turn off the workstation once more. Disconnect the power cord from the grounded AC
outlet and from the power connector on the rear of the workstation.
7. Remove the side access panel and the I/O bracket assembly to access SW1 on the system
board.
Compaq Professional Workstation AP500 Maintenance and Service Guide
5-6
System Security
8. Return Switch 1 to its original default (OFF) position.
9. Establish a new Power-On Password, if desired.
IMPORTANT: Clearing the Power-On Password will also clear the Setup Password. Be
sure to re-establish your Setup Password after clearing the Power-On Password.
10. Reassemble and restart the workstation.
Windows NT Workstation Password
To establish a password in Windows NT Workstation:
1.
Click Start, Programs, Administrator Tools.
2.
Click User Manager, then follow the instructions to set a new password for “new user.”
National Keyboard Delimiter Characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys you use
for changing or deleting the password depend on the keyboard that came with the workstation.
The following table identifies the correct delimiter character for each keyboard.
Table 5-2
National Keyboard Delimiter Characters
Arabic
/
Greek
-
Slovakian
-
Belgian
=
Hungarian
-
Spanish
-
BHCSY*
-
Italian
-
Swedish/Finnish
/
Brazilian
/
Japanese
/
Swiss
-
Chinese
/
Korean
/
Taiwanese
/
Czech
-
Latin American
-
Thai
/
Danish
-
Norwegian
-
Turkish
.
French
!
Polish
-
U.K. English
/
French Canadian
é
Portuguese
-
U.S. English
/
German
-
Russian
/
* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
5-7
Advanced Security Management
You can access the following security features through the Computer Setup option on the
Compaq Configuration and Diagnostic menu.
■
Storage (under Built-in Devices)
■
Disable removable media boot ability
■
Disable removable media write ability
■
Communication (under Built-in Devices)
■
Disable serial port
■
Disable parallel port
■
Security Management (under Built-in Devices)
■
QuickLock/QuickBlank
■
Cable Lock Provision
Re-enabling Diskette Boot or Diskette Write
The workstation ships with the Diskette Boot or Diskette Write features enabled. If a user has
disabled the factory settings that allow the workstation to be booted from a diskette or to
prohibit a user from saving data to a diskette, you may need to re-enable the features in order to
service the workstation. To enable Diskette Boot or Diskette Write:
1.
Turn on the workstation.
2.
When you see the words F10=Setup in the bottom-right corner of the screen, press F10.
NOTE: If you do not press F10 while the message is displayed, you must turn off the
workstation, then on again, to access the utility.
3.
When prompted, select the desired language.
4.
Press Enter to bypass the welcome screens and display the Compaq Utilities menu.
5.
From the Compaq Utilities menu, select Computer Setup, then press Enter.
6.
In the Computer Setup window, click Built-in Devices.
7.
In the Built-in Devices window, click Storage.
8.
Under Removable Media, select the function you want to enable.
9.
Save the configuration and exit the utility.
10. Restart the workstation.
NOTE: Compaq recommends that you establish the Setup Password to prevent another user
from entering the Computer Setup utility and changing any settings.
Compaq Professional Workstation AP500 Maintenance and Service Guide
5-8
System Security
Re-enabling a Serial Port or Parallel Port
To enable either of the serial ports or the parallel port:
1.
Turn on the workstation.
2.
When you see the words F10=Setup in the bottom-right corner of the screen, press F10.
NOTE: If you do not press F10 while the message is displayed, you must turn off the
workstation, then on again, to access the utility.
3.
When prompted, select the desired language.
4.
Press Enter to bypass the welcome screens and display the Compaq Utilities menu.
5.
From the Compaq Utilities menu, select Computer Setup, then press Enter.
6.
In the Computer Setup window, click Built-in Devices.
7.
In the Built-in Devices window, click Communications.
8.
To enable a serial port:
Under Available Serial Ports, select the port you want to enable.
Under Settings, select Enabled.
9.
To enable the parallel port:
Under Settings, select Enable.
Save the configuration and exit the utility.
10. Restart the workstation.
QuickLock/QuickBlank
The QuickLock and QuickBlank features disable the keyboard and mouse interfaces, and can
blank the screen without exiting open applications.
IMPORTANT: You must set a Power-On Password before you can enable QuickLock or
QuickBlank. For more information, see “Establishing a Power-On Password Using Computer
Setup” section in this chapter.
Enabling QuickLock and QuickBlank
1.
Turn on or restart the workstation.
2.
When you see the words F10=Setup in the bottom-right corner of the screen, press F10.
NOTE: If you do not press F10 while the message is displayed, you must turn off the
workstation, then on again, to access the utility.
3.
When prompted, select the desired language.
4.
Press Enter to bypass the welcome screens and display the Compaq Utilities menu.
5.
From the Compaq Utilities menu, select Computer Setup, then press Enter.
5-9
6.
In the Computer Setup windows, click Built-in Devices.
7.
In the Built-in Devices window, click Security Management.
8.
Under Power-On Password, select Enable QuickLock of the Keyboard, then select
QuickBlank the screen when locked and/or Initiate QuickLock when entering Energy
Saver mode.
NOTE: To use Initiate QuickLock when entering Energy Saver Mode, the Power Management
option must be enabled.
9.
10.
Save the configuration and exit the utility.
Restart the workstation.
Disabling the Keyboard and Mouse Interface
Enter the QuickLock key combination (Ctrl+Alt+L) to disable the keyboard and mouse (or
other input device connected to the mouse connector). The applications you are running cannot
be accessed, but remain in view unless the QuickBlank feature is also enabled through the
Computer Setup utility.
Enabling the Keyboard and Mouse Interface
To enable the keyboard and mouse interface or other input device, enter the Power-On
Password.
Cable Lock Provision
The workstation is equipped with a cable lock provision to secure the unit to a fixed object
and/or inhibit access to the interior of the unit. If a cable lock or padlock is installed, you must
remove it before servicing the workstation. See the “Service Preparations” section in Chapter 3
for removal procedures.
Compaq Professional Workstation AP500 Maintenance and Service Guide
6-1
Chapter 6
Jumper and Switch Information
This chapter provides jumper and switch information for the following hardware on the
Compaq Professional Workstation AP500:
■
Internal and external batteries
■
Processor(s)
■
Hard drives (SCSI and UATA)
■
CD-ROM drive
■
Graphics controllers
Compaq Professional Workstation AP500 Maintenance and Service Guide
6-2
Jumper and Switch Information
Battery Jumpers
J5
1
Figure 6-1. Locating the J5 Jumper
Table 6-1
System Board Configuration Jumper J5 Settings
Jumper
J5
Setting
Function
Description
1-4
Battery
External battery connection
5-6
Battery
External battery jumper
6-7
Battery
Internal battery jumper (default)
6-3
Switch Settings
The following illustration shows the location of SW 1. Switch 1 controls the CPU/clock speed
and the Power-on Password.
S1 on Switch 1 enables the Power-on Password. The default is OFF. To reset the password, turn
this switch ON.
SW1
Figure 6-2. Locating the System Board SW1
Table 6-2
SW1 Settings
S1
(Password
On/Off)
S2
(Processor
Speed
Setting)
S3
(Processor
Speed
Setting)
S4
(Processor
Speed
Setting)
S5
(No
Connect)
S6
(ACPI Power
Button
Overwrite)
400/100 MHz
OFF
OFF
ON
ON
OFF
OFF
450/100 MHz
OFF
OFF
ON
OFF
OFF
OFF
500/100 MHz
OFF
OFF
OFF
ON
OFF
OFF
NOTE: S1 OFF = Password enabled (default)
Compaq Professional Workstation AP500 Maintenance and Service Guide
6-4
Jumper and Switch Information
Hard Drives
The Compaq Professional Workstation AP500 supports Wide-Ultra and Wide Ultra2 SCSI hard
drives and Ultra ATA hard drives. For specifications on your hard drive, refer to the Service
Quick Reference Guide.
32X Max CD-ROM Drive (IDE)
The jumper settings for the 32X Max CD-ROM drive (IDE) are shown in the following
illustration.
C S M
S L A
C S M
S L A
C S M
S L A
Use CSEL
Slave
Master
Figure 6-3. Identifying jumper positions for the 32X Max CD-ROM drive (IDE)
6-5
PowerStorm 300/AGP Graphics Controller
4
5
3
1
2
Figure 6-4. Identifying connector and jumper positions for the PowerStorm 300/AGP Graphics Controller
Table 6-3
Connector and Jumper Positions for the
PowerStorm 300/AGP Graphics Controller
Identifier
Function
1
Standard 15-pin VGA connector
2
5-pin mini-DID stereo (3D video connector)
3
VGA enable/disable jumper
4
VGA enabled (default)
5
VGA disabled
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-1
Chapter 7
Physical and Operating Specifications
This chapter provides operating and performance specifications for the following Compaq
Professional Workstation AP500 components:
■
System unit
■
Power supply
■
Diskette drive
■
Zip drive
■
CD-ROM and DVD-ROM drives
■
Hard drives
■
Audio system
■
Keyboard
■
Mouse (3-button)
■
Graphics controllers
■
Network controllers
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-2
Physical and Operating Specifications
System Unit
Table 7-1
System Specifications
(without workstation feet and front bezel)
U. S.
Metric
Dimensions
Height
Width
Depth
18.70 in.
8.05 in.
23.25 in.
47.50 cm
21.08 cm
59.06 cm
Weight (approximate)
54.75 lb.
28.83 kg
90 VAC to 264 VAC
100 VAC to 120 VAC
50 to 60 Hz
90 VAC to 264 VAC
200 VAC to 240 VAC
50 to 60 Hz
Rated Input Current (maximum)
6A @ 115 VAC
3A @ 230 VAC
Power Output
325 W
325 W
Operating
40° to 95°F
5° to 35°C
Shipping
-40° to 185°F
-40° to 85°C
Operating
5% to 95%
5% to 95%
Nonoperating
5% to 95%
5% to 95%
Operating
10,000 ft
3048 m
Nonoperating
50,000 ft
15240 m
Heat Dissipation (nominal)
1830 BTU/hr
1830 BTU/hr
Power Supply
Operating Voltage Range
Rated Voltage Range
Rated Line Frequency
Environmental Requirements
Temperature
Relative Humidity (noncondensing)
Maximum Altitude (unpressurized)
7-3
Table 7-2
System Interrupts
Hardware IRQ
System Function
IRQ 0
System timer
IRQ 1
Keyboard (not on ISA Bus)
IRQ 2
Used by Interrupt Controller 2
IRQ 3
Serial port (COM 2)
IRQ 4
Serial port (COM 1)
IRQ 5
ESS sound chip
IRQ 6
Diskette drive
IRQ 7
Parallel port (LPT 1)
IRQ 8
Real-time clock
IRQ 9
Unavailable (used for ACPI support)
IRQ 10
Unused
IRQ 11
PCI Interrupts
IRQ 12
Mouse
IRQ 13
Non-catastrophic errors/CPU error
IRQ 14
Primary IDE controller
IRQ 15
Secondary IDE controller
Table 7-3
System Direct Memory Access (DMA)
Hardware DMA
System Function
DMA 0
Business audio (default)
DMA 1
Business audio (default)
DMA 2
Diskette drive
DMA 3
ECP Parallel port LPT1 (default)
DMA 4
DMA Controller cascading (not on ISA Bus)
DMA 5
Unused
DMA 6
Unused
DMA 7
Unused
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-4
Physical and Operating Specifications
Table 7-4
System I/O
I/O Address (Hex)
System Function (Shipping Configuration)
000 - 00F
DMA Controller # 1
010 - 01F
Motherboard
020 - 03F
Interrupt controller # 1
040 - 043
Counter/timer registers
044 - 04F
Unused
050 - 052
Motherboard
053 - 05F
Unused
060
Keyboard controller
061
Port B
062 - 063
Unused
064
Keyboard controller
065 - 06F
Unused
070 - 071
NMI Enable/real-time clock
072 - 079
Motherboard
07A - 07F
Unused
080 - 08F
DMA Page registers
090 - 09F
Motherboard
0A0 - 0BF
Interrupt controller # 2
0C0 - 0DF
DMA Controller # 2
0E0 - 0EF
Unused
0F0 - 0FF
Co-processor
100 - 15B
Unused
15C - 15D
Super I/O index/data register
15E - 16F
Unused
170 - 177
Fixed disk controller
178 - 1EF
Unused
1F0 - 1F7
Reserved - fixed disk controller
1F8 - 200
Unused
Continued
7-5
System I/O Continued
I/O Address (Hex)
System Function (Shipping Configuration)
201
Audio
202 - 21F
Unused
220 - 22F
Audio (Alternate = 240- 24F, 260 - 26F, or 280 - 28F)
230 - 273
Unused
274 - 277
ISA PnP
278 - 27F
Reserved parallel port
280 - 2E7
Unused
2E8 - 2EF
Reserved serial port
2F0 - 2F7
Unused
2F8 - 2FF
Serial port
300 - 32F
Unused
330 - 331
Audio
332 - 36F
Unused
370 - 377
Reserved - fixed disk controller
378 - 37F
Parallel port (primary)
380 - 387
Unused
388 - 38B
Audio
38C - 397
Unused
398 - 399
Motherboard
39A - 3AF
Unused
3B0 - 3BB
MDA, EGA/VGA
3BC - 3BF
Reserved (parallel port)
3C0 - 3DF
EGA/VGA
3E0 - 3E7
Unused
3E8 - 3EF
Reserved (serial port)
3F0 - 3F7
Diskette controller
3F8 - 3FF
Serial port (primary)
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-6
Physical and Operating Specifications
Table 7-5
Memory Addresses
Memory Address
Size
System Function
FFFFFFFFh to FFF80000h
512 KB
System ROM
FEEFFFFFh to FEE00000h
1024 KB
Local APIC address range
FECFFFFFh to FEC00000h
1024 KB
I/O APIC address range
C7FFFFFFh to 50000000h
1,966,080 KB
PCI Memory expansion
3FFFFFFFh to 01000000h
1,032,192 KB
HOST Memory expansion
00FFFFFFh to 00100000h
15,360 KB
HOST or ISA Memory expansion
000FFFFFh to 000F0000h
64 KB
System ROM
000EFFFFh to 000E0000h
64 KB
Expansion system ROM
000DFFFFh to 000C0000h
128 KB
Option ROM
000BFFFFh to 000A0000h
128 KB
Video RAM
0009FFFFh to 00000000h
640 KB
Base memory
1 KB = 1024 bytes. Any memory above host memory is non-cacheable.
7-7
325W Power Supply
Table 7-6
325W Power Supply Specifications
Input Specifications
Low Range
High Range
Rated input voltage
100 to 120 VAC
200 to 240 VAC
Rated input current
6A @ 115 VAC
3A @ 230 VAC
Rated input frequency
50 to 60 Hz
50 to 60 Hz
Input power
540W
540W
Holdup time
16ms
16ms
Full output rating
325W
325W
Minimum load
16W
16W
Operating
40ºF to 95ºF
5ºC to 35ºC
Storage
-40ºF to 185ºF
-40ºC to 85ºC
General specifications
Ambient temperature range
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-8
Physical and Operating Specifications
Diskette Drive
Table 7-7
1.44-MB Diskette Drive
Size and Capacity
Size (in.)
3.5
High density (MB)
1.44
Low density (KB)
720
Light
Green
Height
One third
Bytes per Sector
512
Sectors per Track
High density
18
Low density
9
Tracks per Side
High density
80
Low density
80
Read/Write Heads
2
Average Access Time (ms)
Track-to-track (high/low)
3/6
Average (high/low)
94/173
Latency average (ms)
100
Data Transfer Rate (Mbit/s)
High/low (to/from media)
500/250 Kb/s
7-9
Zip Drive
Table 7-8
100-MB ZIP Drive
Data Transfer Rate
Sustained
Up to 11.2 Mbits/sec
Burst
Up to 88.9 Mbits/sec
Seek Time (includes settling time)
Minimum
40.0 ms
Average
29.0 ms
Maximum
55.0 ms
Latency (average rotational delay)
10.2 ms
Spindle speed
2941 rpm
Track-to-track access time
5.0 ms
Average head switch time
11.0 ms
Head reload time
200.0 ms
Start/stop time (average)
Start
3 seconds
Stop
2 seconds
Spares Capacity
1.6 MB
Form Factor Width
98.0 mm (3.875 in)
Weight
49.6 gm (1.75 oz)
Drop height/shock
3.0 M
Insertion/removal cycles
2,000 minimum
Estimated shelf life
10 years
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-10
Physical and Operating Specifications
CD-ROM Drive
Table 7-9
32X Max Tray-Load CD-ROM Drive (IDE)
Disk
Diameter
12 cm
Capacity
Mode 1
540 MB
Mode 2
650 MB
Disk thickness
1.2 mm
Track pitch
1.6 µm
Performance
Access time
Random seek
<100 ms
Full stroke seek
<150 ms
Data transfer rate
Sustained
Burst
150 KB/s
2100 to 4800 KB/s (14x to 32x variable)
Bus rate
4.0 MB/s
Cache/buffer
128 KB/s
Start-up time
Single
<7 s
Multisession
<30 s
Stop-time
<4s
Error rates
Soft error
Hard error
Seek error
10-9
10-12
10-6
Continued
7-11
32X Max CD-ROM Drive (IDE) Continued
Dimensions
Height
42.9 mm
Width
150.1 mm
Depth
208.0 mm
Weight
1200 g
Audio Interface
Line out connector
RMS Output voltage
0.7 Vrms
S/N ratio
80 dB
Channel separation
65dB
Noise
0.1%
Frequency response
20 to 20 KHz
Digital audio out connector
2-pin digital audio out connector described in the ATAPI spec., 2.6, section 11.1 must
be included. This serial digital audio out must conform to the IEC-958 EIAJ CP-1201
format.
Electrical
DC Power requirements
5 VDC +/-5%
100 mV ripple p-p
12 VDC +/-5%
200 mV ripple p-p
DC Current
5 VDC +/-5% (typical)
5 VDC =/-5% (maximum)
12 VDC +/-5% (typical)
12 VDC =/-5% (maximum)
Total drive power (standby mode)
450 mA
1800 mA
600 mA
1800 mA
<1W
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-12
Physical and Operating Specifications
DVD-ROM Drive
Table 7-10
6X Max DVD-ROM Drive
Disk
Diameter
12 cm
Capacity
Mode 1
Mode 2
4.7 GB
9.46 GB
550 MB (Mode 1,2,12cm)
640 MB (Mode 2,12cm)
180 MB (8 cm)
Disk thickness
1.2 mm
Track pitch
0.74 µm
Performance
Access time (typical)
Random seek
<180 ms
Full stroke seek
<300 ms
Data transfer rate
Sustained
Burst
150 KB/s (sustained, 1xCD-ROM mode)
1200 to 4800 KB/s (32x CAV CD-ROM mode)
2705 to 8115 KB/s (6x CAV DVD mode)
Bus rate
4.0 MB/s
Cache/buffer
512 KB/s (minimum)
Start-up time
Single
<10 s
Stop-time
<3s
Error rates
Soft error
Hard error
Seek error
10-15
10-20
10-6
Continued
7-13
6X Max DVD-ROM Drive Continued
Dimensions
Height
41.3 mm
Width
148 mm
Depth
208.0 mm
Weight
1200 g
Audio Interface
Line out connector
RMS Output voltage
0.7 Vrms
S/N ratio
80 dB
Channel separation
65dB
Noise
0.1%
Frequency response
20 to 20 KHz
Digital audio out connector
2-pin digital audio out connector described in the ATAPI spec., 2.6, section 11.1 must
be included. This serial digital audio out must conform to the IEC-958 EIAJ CP-1201
format.
Electrical
DC Power requirements
5 VDC +/-5%
100 mV ripple p-p
12 VDC +/-5%
200 mV ripple p-p
DC Current
5 VDC +/-5% (typical)
5 VDC =/-5% (maximum)
12 VDC +/-5% (typical)
12 VDC =/-5% (maximum)
Total drive power (standby mode)
450 mA
1800 mA
600 mA
1800 mA
<1W
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-14
Physical and Operating Specifications
Hard Drives
Table 7-11
4.3-GB Wide-Ultra SCSI Hard Drive
7200 rpm drive
Capacity
10K rpm drive
4.3 GB
4.3 GB
Media
13.56 to 21.58 MB/s
19 to 28.9 MB/s
Asynchronous
5.0 MB/s
10.0 MB/s
Synchronous
Up to 40.0 MB/s
Up to 40.0 MB/s
Single track
2.0 ms (read)
0.8 ms (read)
Average
7.5 ms (read)
5.4 ms (read)
Full stroke
15.0 ms (read)
<12.2 ms (read)
Disk rotation speed
7200 rpm
10K rpm
Cylinders
8420
6962
Data heads/cylinder
5
6
Sectors/track
165-264 (8 zones)
167-254 (11 zones)
Buffer size
384 KB
1024 KB
Transfer rate
Seek time (typical)
NOTE: Drive performance may vary slightly depending upon the vendor.
7-15
Table 7-12
9.1-GB Wide-Ultra SCSI Hard Drive 7200 rpm
Capacity
9.1 GB
Transfer rate
Media
13.6 to 21.3 MB/s
Asynchronous
5.0 MB/s
Synchronous
Up to 40.0 MB/s
Seek time (typical)
Single track
1.6 ms
Average
7.5 ms
Full stroke
15.0 ms
Disk rotation speed
7200 rpm
Cylinders
8419
Data heads/cylinder
10
Sectors/track
165 to 264 (8 zones)
Buffer size
384 KB
NOTE:
Drive performance may vary slightly, depending upon the vendor.
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-16
Physical and Operating Specifications
Table 7-13
6.4-GB Ultra ATA Hard Drive
Capacity
6.4 GB
Drive type
65 (soft)
Transfer rate
Media
10.38 to 17.5 MB/s
Interface
33.3 MB/s
Seek time (typical)
Single track
2.0 ms
Average
9.5 ms
Full stroke
20.0 ms
Disk rotation speed
5400 rpm
Cylinders
13,328
Data heads (logical)
15
Sectors/track (logical)
63
Buffer size
128 to 256 KB
NOTE: Drive performance may vary slightly depending upon the vendor.
7-17
Table 7-14
10-GB Ultra ATA Hard Drive (7200 RPM)
Drive Configuration
User capacity
10.0-GB
Data cylinders
Physical
Logical
13097
16383
Data heads
Physical
Logical
7
16
Sectors per track
Physical (ID or OD)
Logical
165 to 264
63
Max LBA
19,541,087
Total number of LBAs
19,541,088
Data bytes per sector
512
Sector interleave
1:1
Number of ECC bytes
returned on RL/WL
command
34
Recording method
16/17 PRML
Drive Performance
Spin-up time (power on to not busy)
Typ. = 18 seconds
Max = 31 seconds
Spin-down time
Typ. = N/A
Max = 20 seconds
Seek times (busy to seek complete)
Single track read (ms)
Average read (ms)
Full stroke read (ms)
Typ. = 1.7; Max = 2.4
Typ. = 8.5; Max = 9.5
Typ. = 15.0; Max = 18.0
Average latency, maximum
4.17 ms
Data transfer rate
Disk to buffer (ID or OD)
Interface:
92.2 to 163.7 MB/s
PIO mode 4, DMA mode 2
Ultra DMA mode 2
RPM
16.7 MB/s
33.3 MB/s
7200 + 0.1 %
NOTE: Drive performance may vary slightly depending upon the vendor.
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-18
Physical and Operating Specifications
Table 7-15
18-GB Wide Ultra2 Hard Drive (10,000 RPM)
Performance Criteria
Value
Capacity
18.2 GB
Set Capacity
18209 MB
Data Cylinders
6962
Data Heads/Cylinders
24
Sectors/Track
167-254 (11 Zones)
Data Bytes/Sector
512
Buffer Size
1024 kB
Sector Interleave
1:1
Maximum Time From
Power On to Selection
Reset to Selection
Seek Times, Typical
Track to Track
Average
Full Stroke
3 seconds (from power applied)
250 ms (from power applied)
READWRITE
1.0 ms1.3 ms
6.2 ms6.8 ms
<18 ms<20 ms
Disk Rotation Speed, Nominal
10025 rpm
Average Latency, Maximum
2.99 ms
Max. Data Transfer Rate
To/From Disc.
@ Interface
Asynchronous
Synchronous
19 – 28.9 MB/s
10 MB/s
Up to 40 MB/s
Monitor and Performance Limits
Spin-Up
Test 1, Track Seek
Test 2, 1/3 rd Stroke Seek
Test 3, Full Seek
Reallocated Sectors
45.3 sec
0.9 ms
8.8 ms
15.6 ms
7200
NOTE: Drive performance may vary slightly depending upon the vendor.
7-19
Audio System
Table 7-16
Audio System
Sampling rate
4 KHz to 48 KHz (adjustable)
Maximum voltage (rms)
Microphone-in
Line-in
Headphone-out
Line-out
0.030
0.7
N/A
0.7
Impedance (nominal)
Microphone-in
Line-in
Headphone-out
Line-out
1-K ohm
20-K ohms
16 ohms (min)
20-K ohms
Speaker
Frequency response
150 Hz to 15K Hz
Data types
alaw
µlaw
mono/stereo
8-/16-bit
8-/16-bit
16-bit
Keyboard
Table 7-17
Compaq Enhanced Keyboard
Dimensions
Height
Width
Depth
Weight
U.S.
Metric
1.3 in.
18.3 in.
6.4 in.
3.3 cm
46.5 cm
16.1 cm
3.0 lb
1.4 kg
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-20
Physical and Operating Specifications
Mouse
Table 7-18
3-Button Mouse
Dimensions
U.S.
Metric
1.42 in.
4.17 in.
2.87 in.
3.6 cm
10.7 cm
7.4 cm
Weight
5.20 oz
150 g
Base Resolution
400 dpi
Tracking Speed (maximum)
10 in./sec
25 cm/sec
32°F to 104°F
-4°F to 140°F
0°C to 40°C
-20°C to 60°C
Exceeds 300 miles
Exceeds 1 million operations
Exceeds 483 km
Exceeds 1 million operations
Height
Length
Width
Temperature
Operating
Storage
Lifetime
Mechanical
Switch
Relative Humidity
10% to 90%, noncondensing
ESD
No soft errors through 8 kV; no hard errors through 10 kV; specific performance
depends on host system
7-21
Graphics Controllers
Table 7-19
GLoria Synergy+ Graphics Controller
Maximum Color Support
Resolutions
Colors
4-MB Standard
Colors
4-MB Standard with
4-MB Upgrade
1920 x 1200
256
32K
75 Hz
1920 x 1080
256
32K
80 Hz
1600 x 1280
32K
32K
75/85 Hz
1600 x 1200
32K
32K
85 Hz
1600 x 1000
32K
32K
100 Hz
1536 x 1152
32K
32K
85 Hz
1280 x 1024
32K
16M
100/80 Hz
1152 x 864
16M
16M
100 Hz
1024 x 768
16M
16M
100 Hz
800 x 600
16M
16M
100 Hz
640 x 480
16M
16M
100 Hz
Maximum Refresh Rate
Table 7-20
Compaq PowerStorm 300 Graphics Controller
Maximum Color Support
Resolution
3D Acceleration with Double Buffering,
Colors Supported
Texture Memory
Maximum Refresh
Rate
1280 x 1024
16M
16 MB
85 Hz
1024 x 768
16M
16 MB
85 Hz
800 x 600
16M
16 MB
85 Hz
640 x 480
16M
16 MB
85 Hz
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-22
Physical and Operating Specifications
Table 7-21
Matrox Productiva G100 Multi-Monitor Series Graphics Controller
Maximum Display Resolutions
Graphics Memory
4 MB
Colors
Maximum Display Area
256 colors (8-bit)
1800 x 1440 / 1920 x 1200
32/64K colors (15/16-bit)
1600 x 1200 / 1920 x 1080
16M colors (24-bit)
1280 x 1024
16M colors (32-bit)
1152 x 864
Table 7-22
Matrox Productiva G100 Multi-Monitor Series
Maximum Color Support
Resolutions*
Colors
Maximum Refresh Rate (Hz)
640 x 480
16.7M
200
800 x 600
16.7M
200
1024 x 768
16.7M
140
1152 x 864
16.7M
120
1280 x 1024
16.7M
100
1600 x 1200
32,768
85
1920 x 1080
65,536
75
1920 x 1200
256
70
1800 x 1440
256
65
*Maximum refresh rates are attainable when using 8- or 16-bit palettes. Maximums may not be attainable at the highest
display resolutions with a 24- or 32-bit color palette.
7-23
Table 7-23
Matrox Productiva G100 Multi-Monitor Series Graphics Controller
Refresh Rates
Display Resolution*
Horizontal Refresh Rate (kHz)
Vertical Refresh Rate (Hz)
640 x 480
31-102
60-200
800 x 600
38-114
60-200
1024 x 768
48-113
60-140
1152 x 864
54-110
60-120
1280 x 1024
64-107
60-100
1600 x 1200
75-106
60-85
1920 x 1080
68-88
60-75
1920 x 1200
75-91
60-70
1800 x 1440
89-97
60-65
* Maximum refresh rates are attainable when using 8- or 16-bit color palettes. Maximums may not be attainable at the
highest display resolutions with a 24- or 32-bit color palette
Compaq Professional Workstation AP500 Maintenance and Service Guide
7-24
Physical and Operating Specifications
Table 7-24
Millennium G200 Graphics Controller
Maximum Color Support
Resolutions
Colors
Maximum Refresh Rate (Hz)
640 x 480
16.7M
200
800 x 600
16.7M
180
1024 x 768
16.7M
140
1152 x 864
16.7M
120
1280 x 1024
16.7M
100
1600 x 1200
16.7M
75
1920 x 1080
16.7M
70
1920 x 1200
16.7M
65
1800 x 1440
65,536
70
7-25
Network Controller
Table 7-25
Ethernet Network Interface Controller (NIC)
Physical connector
RJ-45
Operating environment
Temperature
Humidity
Electrical bus
50° to 95°F
10% to 90%, noncondensing
10° to 35°C
32-bit PCI bus
RJ-45 Network Cable Specifications
The RJ-45 connections use an unshielded twisted pair (UTP) cable of 22-, 24-, or 26-gauge. The
cable must comply with the IEEE 802.3 10BASE-T standard. The maximum distance between
the computer and the hub is 100 meters.
Compaq Professional Workstation AP500 Maintenance and Service Guide
8-1
Chapter 8
External Connectors
This chapter provides an overview of the external connectors, including pin assignments, for the
Compaq Professional Workstation AP500.
Physical Location
The following illustration identifies the physical location of each connector. See the
corresponding table for connector names.
1
4
5
2
15
3
6
7
8
9
10
11
12
13
14
Figure 8-1. Overview of external connectors
Table 8-1
External Connectors
Reference
Connector
Function
1
Power cord connector
Connects to the power cord
2
Audio line-out connector
Connects to an external amplifier that powers additional speakers
or a tape deck for recording
3
Headphone jack
Connects to headphones
4
Audio line-in connector
Connects a device that supplies sound (tape deck, CD-ROM or
DVD-ROM player)
5
Microphone jack
Connects to a microphone
6
Keyboard connector
Connects to a keyboard (orange icon)
Continued
Compaq Professional Workstation AP500 Maintenance and Service Guide
8-2
External Connectors
External Connectors Continued
Reference
Connector
Function
7
Mouse connector
Connects to a mouse (green icon)
8
Serial connector
Connects to a serial device
9
Serial connector
Connects to a serial device
:
Parallel connector
Connects a parallel device (printer)
;
Wide-Ultra SCSI connector
Connects to a SCSI device
<
RJ-45 connector
Connects to the Ethernet network
=
VGA (AGP) connector
Connects to a monitor (standard)
>
USB connectors (2)
Connects to USB devices
?
Wide Ultra2 SCSI connector
Connects a Wide Ultra2 SCSI device
8-3
Pin Assignments
Table 8-2
Keyboard
Connector and Icon (Orange)
6
4
1
2
3
4
5
6
5
KEY
Pin
3
2 1
Signal
Data
Unused
Ground
+5 VDC
Clock
Reserved
Table 8-3
Mouse
Connector and Icon (Green)
6
4
Pin
Signal
1
Data
2
Reserved
3
Ground
4
+5 VDC
5
Clock
6
Reserved
5
KEY
3
2 1
Compaq Professional Workstation AP500 Maintenance and Service Guide
8-4
External Connectors
Table 8-4
Parallel Interface
Connector and Icon
13 12 11 10
9
8
7
6
5
4
3
2
25 24 23 22 21 20 19 18 17 16 15 14
Pin
Signal
1
Strobe
2
Data Bit 0
3
Data Bit 1
4
Data Bit 2
5
Data Bit 3
6
Data Bit 4
7
Data Bit 5
8
Data Bit 6
9
Data Bit 7
1
10
Acknowledge
11
Busy
12
Paper end
13
Select
14
Auto linefeed
15
Error
16
Initialize printer
17
Select IN
18-25
Signal ground
8-5
Table 8-5
Serial Interfaces
Connector and Icon
1
2
6
3
7
4
8
Pin
Signal
1
Carrier detect
2
Receive data
3
Transmit data
4
Data terminal ready
5
Signal ground
6
Data set ready
7
Request to send
8
Clear to send
9
Ring indicator
5
9
Compaq Professional Workstation AP500 Maintenance and Service Guide
8-6
External Connectors
Table 8-6
Monitor
Connector and Icon
5
4
3
2
1
10 9
8
7
6
15 14 13 12 11
*For DDC support (I2C monitors)
Pin
Signal
1
Red analog
2
Green analog
3
Blue analog
4
Monitor ID Bit 2
5
Ground
6
Ground analog
7
Ground analog
8
Ground analog
9
Not connected
10
Ground
11
Monitor ID Bit 0
12
Bi-directional Data (SDA)*
13
Horizontal sync
14
Vertical sync
15
Data clock (SCL)*
8-7
Table 8-7
Ethernet RJ-45
Connector and Icon
1 3 5 7
2 4 6 8
Pin
Signal
1
(+) Transmit data
2
(-) Transmit data
3
(+) Receive data
4
Unused
5
Unused
6
(-) Receive data
7
Unused
8
Unused
Table 8-8
Universal Serial Bus (USB)
Connector and Icon
1
1
2
2
3
3
4
Pin
Signal
1
VCC
2
-Data
3
+Data
4
Ground
4
Compaq Professional Workstation AP500 Maintenance and Service Guide
8-8
External Connectors
Table 8-9
SCSI Connector
Connector and Icon
Pin
1-16
Signal
Ground
Pin
Signal
51 - 52
TERMPWR
17 - 18
TERMPWR
53
Reserved
19
Reserved
54
Ground
Ground
55
-ATN
35
-D12
56
Ground
36
-D13
57
-BSY
37
-D14
58
-ACK
38
-D15
59
-RST
39
-DP1
60
-MSG
40
-D0
61
-SEL
41
-D1
62
-C/D
42
-D2
63
-REQ
43
-D3
64
-I/O
44
-D4
65
-D8
45
-D5
66
-D9
46
-D6
67
-D10
47
-D7
68
-D11
48
-DP0
20 - 34
49 - 50
Ground
8-9
Table 8-10
Line-In Connector
Connector and Icon
Signal
Audio In
Table 8-11
Line-Out Connector
Connector and Icon
Signal
Audio Out
Table 8-12
Microphone Connector
Connector and Icon (Blue)
Signal
Stereo 1/8-inch Miniphone
Table 8-13
Headphone Connector
Connector and Icon
Signal
Stereo 1/8-inch Miniphone
Compaq Professional Workstation AP500 Maintenance and Service Guide
Index-1
Index
64-MB memory module
spares part number 1-4
7
1
1.0-inch drive 3-22
1.6-inch drive 3-22
10,000 rpm hard drive
removal and replacement 3-31
10-GB ultra ATA hard drive
spares part number 1-4
128-MB memory module
spares part number 1-4
18-GB wide ultra2 SCSI hard drive 10,000 rpm
spares part number 1-4
18-GB wide-ultra SCSI hard drive 10,000 rpm
spares part number 1-4
2
256-MB memory module
spares part number 1-4
3
32-MB memory module
spares part number 1-4
4
4.3-GB wide ultra2 SCSI hard drive 7200 rpm
spares part number 1-4
4.3-GB wide ultra2 SCSI hard drive10,000 rpm
spares part number 1-4
4.3-GB wide-ultra SCSI hard drive
spares part number 1-4
4.3-GB wide-ultra SCSI hard drive 10,000 rpm
spares part number 1-4
5
50-to 68-pin SCSI cable adapter
spares part number 1-5
5-device SCSI cable
illustrated 3-41
6
6.4-GB ultra ATA hard drive
spares part number 1-4
7200 rpm hard drive
removal and replacement 3-28
9
9.1-GB wide ultra2 SCSI hard drive 10,000 rpm
spares part number 1-4
9.1-GB wide ultra2 SCSI hard drive 7200 rpm
spares part number 1-4
9.1-GB wide-ultra SCSI hard drive
spares part number 1-4
A
About This Guide vii
Accelerated Graphics Port (AGP) graphics controller
spares part number 1-6
access to Compaq Utilities Menu 4-19
advanced security management 5-7
AGP See Accelerated Graphics Port (AGP)
graphics controller
AGP graphics controller
connector 3-45, 8-2
removal and replacement 3-16
audio
resolving hardware conflicts 4-18
specifications 7-19
test error codes 4-33
audio connector
pin assignments
line-in 8-9
line-out 8-9
audio line-in connector 8-1
audio line-out connector 8-1
B
backplane board
removal and replacement 3-18
spares part number 1-3
baffle
spares part number 1-7
battery
jumper 3-45
jumper settings 6-2
battery, external
spares part number 1-4
bay configurations 3-21, 3-22
Compaq Professional Workstation AP500 Maintenance and Service Guide
Index-2
1.0-inch drive 3-22
1.6-inch 3-22
3.5-inch bay 3-22
5.25-inch bay 3-22
CD-ROM drive 3-22
diskette drive 3-22
illustrated 3-22
beeps, system 4-39
blank drive bezel
removal and replacement 3-7
spares part number 1-3, 1-7
bracket
spares part number
cable lock 1-3
C
cable kit
spares part number 1-5
cable lock bracket
removal and replacement 3-3
spares part number 1-3
cable lock provision 5-9
cables
CD-ROM drive, disconnecting 3-24
diskette drive, disconnecting 3-26
hard drive, disconnecting 3-28
Caps Lock 4-40
card guide
removal and replacement 3-17
spares part number 1-7
cautions 2-2
CD-ROM drive
cables, disconnecting 3-24
jumper settings 6-4
removal and replacement 3-24
spares part number 1-4
specifications 7-10, 7-12
test error codes 4-30
troubleshooting 4-14
changing a Power-on Password 5-4
changing a Setup Password 5-4
chassis
spares part number 1-3
clearing a Power-on Password 5-5
clearing a Setup Password 5-5
communication parts 1-6
Compaq Diagnostics for Windows NT, using 4-43
Compaq Ethernet NIC NC1120
spares part number 1-6
Compaq Fast Ethernet NIC NC3120
spares part number 1-6
Compaq Fast Ethernet NIC NC3122
spares part number 1-6
Compaq Fast Ethernet NIC NC3161
spares part number 1-6
Compaq Insight Manager and Insight Management
features 4-41
Compaq Multimedia Sound System (US)
spares part number 1-7
Compaq Setup and Diagnostics utilities 4-19
Compaq SMART-2SL array controller
spares part number 1-6
Compaq SmartStart for Workstations CD
spares part number 1-7
Compaq Utilities Menu, accessing 4-19
Compaq website ix
Compaq Workstation SSD for Windows NT 4-42
Computer Checkup (TEST) 4-23
accessing 4-20
attended testing precaution 4-24
running 4-23
Computer Setup features 4-21
configuration and diagnostics utilities
Computer Checkup (TEST) 4-23
Computer Setup 4-21
View System Information (INSPECT) 4-24
controller parts 1-6
creating a diagnostics diskette 4-20
D
DAT drive
spares part number 1-4
deleting a Power-on Password 5-4
deleting a Setup Password 5-4
delimiter characters 5-6
Device Names
SCSI 4-34
diagnostic error codes
audio 4-33
CD-ROM drive 4-30
diskette drive 4-28
keyboard 4-27
memory 4-27
microprocessor 4-26
modem 4-29
mouse 4-29
network controller 4-33
pointing device 4-29
printer 4-28
Index-3
diagnostic error codes Continued
SCSI 4-35
serial interface 4-29
tape drive 4-30
video 4-31
diagnostics diskette, creating 4-20
diagnostics partition 4-25
diagnostics utilities
error codes 4-25
SCSI error codes 4-34
DIMM sockets
illustrated 3-46
DIMM sockets 1-4 3-45
disassembly, preparation for 3-2
disconnecting
CD-ROM drive cables 3-24
diskette drive cables 3-26
hard drive cables 3-28
hard drive fan cables 3-32
disconnecting fan power cable
removal and replacement 3-32
diskette boot
re-enabling 5-7
diskette drive
cables, disconnecting 3-26
connector 3-45
removal and replacement 3-26
spares part number 1-4
specifications 7-8
test error codes 4-28
troubleshooting 4-9
diskette write, re-enabling 5-7
display
troubleshooting 4-10
DMA, system specifications 7-3
drive positions 3-21, 3-22
3.5-inch bay 3-22
5.25-inch bay 3-22
CD-ROM drive 3-22
diskette drive 3-22
illustrated 3-22
dual-channel SCSI controller
spares part number 1-6
DVD-ROM drive
removal and replacement 3-24
troubleshooting 4-14
E
electrostatic discharge (ESD), service guidelines
2-3
EMI shield
removal and replacement 3-8
spares part number 1-3, 1-7
EMI shield, removal and replacement 3-29, 3-33
enabling the keyboard and mouse interface 5-9
entering a Power-on Password 5-4
equipment symbols 2-3
error codes
audio 4-33
CD-ROM drive 4-30
diagnostics utilities 4-25
diskette drive 4-28
graphics controller 4-31
keyboard 4-27
memory 4-27
microprocessor 4-26
modem 4-29
mouse 4-29
network interface 4-33
pointing device 4-29
printer 4-28
SCSI 4-34, 4-35
serial interface 4-29
tape drive 4-30
error messages, Power-on Self-Test (POST) 4-3
establishing a Power-on Password 5-3
establishing a Setup Password 5-2
expansion board
removal and replacement 3-14
expansion board bracket
spares part number 1-3
expansion board connector 3-45
expansion board slot cover
spares part number 1-4
expansion board slots
illustrated 3-12
expansion boards 3-12
extended warranty 2-4
external battery
installing 3-52
spares part number 1-4
external battery jumper 3-45
external connectors
AGP 8-2
audio line-in 8-1
audio line-out 8-1
functions 8-1
headphone jack 8-1
keyboard 8-2
microphone jack 8-1
parallel 8-2
Compaq Professional Workstation AP500 Maintenance and Service Guide
Index-4
external connectors Continued
physical locations, illustrated 8-1
power cord 8-1
RJ-45 8-2
serial 8-2
USB 8-2
VGA 8-2
wide-ultra SCSI 8-2
F
FailSafe Boot Block ROM 4-39
fan cables
hard drive, disconnecting 3-32
fan headers 3-45
Flash Recovery diskette
using 4-39
Flash ROM
recovery from ROM upgrade failure 4-39
front bezel
removal and replacement 3-6
spares part number 1-3
G
getting help ix
GLoria Synergy+
spares part number 1-6
GLoria Synergy+ 4-MB memory upgrade
spares part number 1-6
graphics controller
GLoria Synergy+
resolutions 7-21
spares part number 1-6
Matrox Millennium G200
resolutions 7-24
spares part number 1-6
Matrox Productiva G100 7-22
refresh rates 7-23
resolutions 7-22
spares part number 1-6
PowerStorm 300 7-21
spares part number 1-6
test error codes 4-31
H
hard drive
10-GB
spares part number 1-4
specifications 7-17
hard drive Continued
18-GB
spares part number 1-4
specifications 7-18
4.3-GB
spares part number 1-4
specifications 7-14
6.4-GB
spares part number 1-4
specifications 7-16
9.1-GB
spares part number 1-4
specifications 7-15
removal and replacement 3-29, 3-33
troubleshooting 4-12
hard drive bracket
removal and replacement 3-30
hard drive cables, disconnecting 3-28
hard drive cage, reinstalling 3-39
hard drive cage, removal and replacement 3-37
hard drive fan
removal and replacement 3-35
spares part number 1-5
hard drive fan cables, disconnecting 3-32
hard drive mounting bracket
spares part number 1-5
hardware installation, troubleshooting 4-13
hardware screws, illustrated 3-23
headphone connector
pin assignments 8-9
headphone jack connector 8-1
heatsink bridge
spares part number 1-7
heatsink, removal and replacement 3-48
hood
spares part number 1-3
I
I/O addresses, system specifications 7-4
I/O bracket assembly 3-10
illustrated 3-10
removal and replacement 3-11
spares part number 1-3
icon, key 5-4
Icons See Symbols on Equipment
Illustrated Parts Map
spares part number 1-7
Insight Manager and Insight Management
features 4-41
INSPECT 4-24
Index-5
installing the replacement external battery
illustrated 3-53
Intel Pentium II processor
spares part number 1-3
Intel Pentium III processor
spares part number 1-3
interrupts, system specifications 7-3
J
jumper
CD-ROM drive 6-4
PowerStorm 300/AGP graphics controller 6-5
jumper settings
battery 6-2
K
key icon 5-4
keyboard
national delimiter characters 5-6
spares part number 1-5
specifications 7-19
test error codes 4-27
keyboard connector 8-2
pin assignments 8-3
keyboard interface 5-9
keyboard lights
Caps Lock 4-40
detection of invalid system ROM 4-39
illustrated 4-39
Num Lock 4-40
Scroll Lock 4-40
L
lights
keyboard 4-39
line-in connector
pin assignments 8-9
line-out connector
pin assignments 8-9
Local ROM Flash 4-37
locating optional hardware screws, illustrated 3-23
locating the SW1 switch setting 5-5
lock security bracket
spares part number 1-3
M
Magellan driver CD
spares part number 1-7
Maintenance and Service Guide
spares part number 1-7
managing a diagnostics partition 4-25
mass storage devices
drive positions 3-21, 3-22
Matrox Millennium G200
resolutions 7-24
spares part number 1-6
Matrox Millennium G200 8-MB memory upgrade
spares part number 1-6
Matrox Productiva G100
resolutions 7-22
spares part number 1-6
mechanical parts 1-3
mechanical parts exploded view
illustrated 1-1
memory
removal and replacement 3-47
replacement guidelines 3-46
spares part number 1-4
test error codes 4-27
troubleshooting 4-15
memory upgrade
GLoria Synergy+
spares part number 1-6
Matrox Millennium G200 8-MB memory
upgrade
spares part number 1-6
microphone connector
pin assignments 8-9
microphone jack 8-1
microprocessor, test error codes 4-26
Microsoft Windows NT Workstation password 5-6
Microsoft Windows NT Workstations 4.0 CD
spares part number 1-7
miscellaneous signal cable
spares part number 1-5
modem
test error codes 4-29
monitor
troubleshooting 4-10
monitor connector
pin assignments 8-6
mouse
spares part number 1-5
specifications 7-20
test error codes 4-29
Magellan 3D Pointing Device
spares part number 1-7
Compaq Professional Workstation AP500 Maintenance and Service Guide
Index-6
mouse connector
pin assignments 8-3
mouse interface 5-9
N
Netelligent 10 T/2 ISA UTP/Coax Controller
spares part number 1-6
Netelligent 10 T/2 PCI UTP/Coax Controller
spares part number 1-6
Netelligent 100 FDDI PCI DAS Fiber-UTP
spares part number 1-6
Netelligent 100 FDDI PCI SAS Fiber-MIC
spares part number 1-6
Netelligent 100 FDDI PCI SAS Fiber-SC
spares part number 1-6
Netelligent 100 FDDI PCI SAS Fiber-UTP
spares part number 1-6
Netelligent 16/4 TR PCI IBM UTP/STP Controller
spares part number 1-6
Netelligent 16/4 TR PCI UTP/STP Controller
spares part number 1-6
Netelligent 56K ISA Fax Modem
spares part number 1-6
Netelligent 56K PCI Fax Modem
spares part number 1-6
network
RJ-45 connector pin assignments 8-7
network controller
specifications 7-25
test error codes 4-33
troubleshooting 4-16
Num Lock 4-40
numbers
Download Facility ix
serial 3-1
support ix
telephone ix
O
optional hardware screws, illustrated 3-23
P
P110 monitor
spares part number 1-5
P1610 monitor
spares part number 1-5
P75 monitor
spares part number 1-5
P900 monitor
spares part number 1-5
padlock, removal and replacement 3-5
parallel interface
connector 8-2
re-enabling 5-8
parts
communications 1-6
controllers 1-6
mechanical 1-3
system 1-3
password
Power-on 5-3
Power-On key icon 4-2
security 5-2
Setup 5-2
Windows NT Workstation 5-6
Pentium II processor
removal and replacement 3-48
spares part number 1-3
test error codes 4-26
Pentium III processor
spares part number 1-3
pin assignments
headphone connector 8-9
keyboard connector 8-3
line-in 8-9
line-out 8-9
microphone connector 8-9
monitor connector 8-6
mouse connector 8-3
RJ-45 connector 8-7
SCSI connector 8-8
serial interface connector 8-5
USB connector 8-7
pointing device
mouse, spares part number 1-5
test error codes 4-29
POST messages 4-3
power connector 3-45
power cord connector 8-1
power problems, troubleshooting 4-8
power supply
removal and replacement 3-55
spares part number 1-3
power supply specifications 7-7
power switch
removal and replacement 3-54
power switch and LED header 3-45
power switch and LEDs with cable
spares part number 1-4
Index-7
Power-on Password
changing 5-4
clearing 5-5
deleting 5-4
entering 5-4
power-on password settings
system board switch 6-3
Power-on Self-Test (POST)
error messages 4-3
function 4-2
PowerStorm 300
AGP graphics controller
jumper settings 6-5
resolutions 7-21
spares part number 1-6
pre-failure warranty 2-4
preliminary cautions and warnings 2-2
primary IDE connector 3-45
primary processor slot 3-45
printer
test error codes 4-28
troubleshooting 4-11
problems
audio hardware 4-18
CD-ROM drive 4-14
diskette drive 4-9
display 4-10
DVD-ROM drive 4-14
hard drive 4-12
hardware installation 4-13
memory 4-15
monitor 4-10
network 4-16
power 4-8
printer 4-11
SCSI 4-15
processor
removal and replacement 3-48
spares part number 1-3
processor power module 3-45
removal and replacement 3-49
spares part number 1-3
Q
QuickLock/QuickBlank
enabling 5-8
keyboard and mouse interface 5-9
purpose 5-8
R
rack mounting kit
spares part number 1-7
re-enabling diskette boot 5-7
re-enabling serial port 5-8
refresh rates
Matrox Productiva G100 7-23
reinstalling
hard drive cage 3-39
removable hard drive cage 3-39
reinstalling a removable hard drive cage
removal and replacement 3-40
illustrated 3-40
removable hard drive cage
reinstalling 3-39
removal and replacement 3-37
spares part number 1-3
removal and replacement
10,000 rpm hard drive 3-31
5-device SCSI cable
illustrated 3-41
7200 rpm hard drive 3-28
AGP graphics controller 3-16
illustrated 3-16
air baffle
illustrated 3-56
backplane board 3-18
illustrated 3-18
blank drive bezel 3-7
illustrated 3-7
cable lock
illustrated 3-3
cable lock bracket 3-3
card guide 3-17
illustrated 3-17
CD-ROM drive 3-24
illustrated 3-25
disconnecting fan power cable 3-32
illustrated 3-32
disconnecting hard drive cables
illustrated 3-28
diskette drive 3-26
illustrated 3-27
DVD-ROM drive 3-24
EMI shield 3-8, 3-29, 3-33
illustrated 3-8
expansion board 3-14
illustrated 3-14
fan from bracket, illustrated 3-20
front bezel 3-6
Compaq Professional Workstation AP500 Maintenance and Service Guide
Index-8
front bezel Continued
illustrated 3-6
hard drive 3-29, 3-33
illustrated 3-29
hard drive bracket 3-30
illustrated 3-30
hard drive cage 3-37
hard drive fan 3-35
illustrated 3-32
heatsink 3-48
I/O bracket assembly 3-11
illustrated 3-10
locating hard drive screw holes
illustrated 3-39
memory 3-47
illustrated 3-47
padlock 3-5
Pentium II processor 3-48
power supply 3-55
illustrated 3-56
power switch 3-54
illustrated 3-54
primary processor power module cable insulator
illustrated 3-50
processor and heatsink
illustrated 3-48
processor power module 3-49
illustrated 3-49
reinstalling a removable hard drive cage 3-40
illustrated 3-40
removable hard drive cage 3-37
illustrated 3-38
removing EMI/cooling shield
illustrated 3-29, 3-33
removing hard drive
illustrated 3-33
removing hard drive cables
illustrated 3-37
removing hard drive fan
illustrated 3-36
removing hard drive fan power cable
illustrated 3-35
removing hard drive from cage
illustrated 3-38
side access panel 3-5
illustrated 3-5
speaker 3-9
illustrated 3-9
Symbios Wide Ultra2 PCI SCSI controller 3-15
system board tray and cage 3-43
illustrated 3-43
system board with tray 3-43
illustrated 3-44
system fan 3-19
illustrated 3-19
workstation feet 3-4
illustrated 3-4
removing a DIMM
illustrated 3-47
resolutions
GLoria Synergy+ graphics controller 7-21
Matrox Millennium G200 7-24
Matrox Productiva G100 7-22
PowerStorm 300 7-21
RJ-45 connector 8-2
ROM
upgrading 4-37
ROM BIOS
recovery from ROM upgrade failure 4-39
upgrading locally 4-37
ROMPaq
Remote ROM Flash 4-38
spares part number 1-7
S
screws
optional hardware, illustrated 3-23
Scroll Lock 4-40
SCSI
test error codes 4-35
SCSI adapter
spares part number 1-5, 1-7
SCSI cable 3-41
spares part number 1-5
SCSI connector 3-45
pin assignments 8-8
SCSI devices
guidelines when installing 3-42
ID settings 3-42
test error codes 4-34
Test Names 4-34
troubleshooting 4-15
secondary IDE connector 3-45
secondary processor slot 3-45
security
features
cable lock provision 5-1
diskette drive boot control 5-1
diskette drive write control 5-1
parallel interface control 5-1
Power-on Password 5-1
Index-9
power-on password Continued
purpose 5-1
QuickBlank 5-1
QuickLock 5-1
serial interface control 5-1
Setup Password 5-1
Windows NT password 5-1
password 5-2
Power-on Password 5-3
QuickLock/QuickBlank 5-8
setup password 5-2
security management, advanced features 5-7
serial connector 8-2
serial interface
connector
pin assignments 8-5
re-enabling 5-8
test error codes 4-29
serial number locations 3-1
service
equipment symbols 2-3
tools and software requirements 2-4
warnings and cautions 2-2
warranties 2-4
service preparations 3-2
Service Quick Reference Guide
spares part number 1-7
settings
battery 6-2
system board configuration jumper J5 6-2
system board switch 6-3
setup and diagnostics
function 4-19
Setup and Diagnostics for Workstations diskette
spares part number 1-7
Setup Password
changing 5-4
clearing 5-5
deleting 5-4
shipping boxes with buns
spares part number 1-7
side access panel
removal and replacement 3-5
spares part number 1-3
slot cover
spares part number 1-4
SLR drive
spares part number 1-5
SmartStart for Workstations CD
spares part number 1-7
software
software Continued
Compaq Diagnostics for Windows NT 4-43
Compaq Insight Manager 4-41
solutions
CD-ROM drive 4-14
diskette drive 4-9
display 4-10
hard drive 4-12
hardware installation 4-13
memory 4-15
monitor 4-10
network 4-16
power 4-8
printer 4-11
SCSI 4-15
Spaceball 3D Pointing Device
spares part number 1-7
Spaceball driver CD
spares part number 1-7
spares
mechanical parts
illustrated 1-1
system components exploded view 1-2
spares part number
10-GB ultra ATA hard drive 1-4
128-MB memory module 1-4
18-GB wide ultra2 SCSI hard drive 10,000 rpm
1-4
18-GB wide-ultra SCSI hard drive 10,000 rpm
1-4
256-MB memory module 1-4
32-MB memory module 1-4
3-button mouse 1-5
4.3-GB wide ultra2 SCSI hard drive 10,000 rpm
1-4
4.3-GB wide ultra2 SCSI hard drive 7200 rpm
1-4
4.3-GB wide-ultra SCSI hard drive 1-4
4.3-GB wide-ultra SCSI hard drive 10,000 rpm
1-4
6.4-GB ultra ATA hard drive 1-4
9.1-GB wide ultra2 SCSI hard drive 10,000 rpm
1-4
9.1-GB wide ultra2 SCSI hard drive 7200 rpm
1-4
9.1-GB wide-ultra SCSI hard drive 1-4
array controller 1-6
backplane board 1-3
baffle 1-7
blank drive bezel 1-3, 1-7
cable lock bracket 1-3
Compaq Professional Workstation AP500 Maintenance and Service Guide
Index-10
spares part number Continued
card guide 1-7
CD-ROM drive 1-4
chassis 1-3
Compaq Ethernet NIC NC1120 1-6
Compaq Fast Ethernet NIC NC3120 1-6
Compaq Fast Ethernet NIC NC3122 1-6
Compaq Fast Ethernet NIC NC3161 1-6
Compaq Multimedia Sound System (US) 1-7
Compaq SMART-2SL array controller 1-6
Compaq SmartStart for Workstations CD 1-7
DAT drive 1-4
diskette drive 1-4
dual-channel SCSI controller 1-6
EMI shield 1-3, 1-7
expansion board bracket 1-3
expansion board slot cover 1-4
external battery 1-4
front bezel 1-3
GLoria Synergy + 1-6
GLoria Synergy+ 4-MB memory upgrade 1-6
hard drive fan and cable 1-5
hard drive mounting bracket 1-5
heatsink bridge 1-7
hood 1-3
I/O bracket assembly 1-3
Illustrated Parts Map 1-7
Intel Pentium II processor 1-3
Intel Pentium III processor 1-3
keyboard 1-5
Magellan 3D Pointing Device 1-7
Magellan driver CD 1-7
Maintenance and Service Guide 1-7
Matrox Millennium G200 1-6
Matrox Millennium G200 8-MB memory
upgrade 1-6
Matrox Productiva G100 1-6
Microsoft Windows NT Workstations 4.0 CD 17
miscellaneous signal cable 1-5
Netelligent 10 T/2 ISA UTP/Coax Controller 16
Netelligent 10 T/2 PCI UTP/Coax Controller 16
Netelligent 100 FDDI PCI DAS Fiber-UTP 1-6
Netelligent 100 FDDI PCI SAS Fiber-MIC 1-6
Netelligent 100 FDDI PCI SAS Fiber-SC 1-6
Netelligent 100 FDDI PCI SAS Fiber-UTP 1-6
Netelligent 16/4 TR PCI IBM UTP/STP
Controller 1-6
spares part number Continued
Netelligent 16/4 TR PCI UTP/STP Controller
1-6
Netelligent 56K ISA Fax Modem 1-6
Netelligent 56K PCI Fax Modem 1-6
P110 monitor 1-5
P1610 monitor 1-5
P75 monitor 1-5
P900 monitor 1-5
Pentium II processor 1-3
Pentium III processor 1-3
power supply 1-3
power switch and LEDs with cable 1-4
PowerStorm 300 1-6
processor power module 1-3
rack mounting kit 1-7
removable hard drive cage 1-3
ROMPaq 1-7
SCSI adapter 1-5, 1-7
SCSI cable 1-5
Service Quick Reference Guide 1-7
Setup and Diagnostics for Workstations diskette
1-7
shipping boxes with buns 1-7
side access panel 1-3
slot cover 1-4
SLR drive 1-5
SmartStart for Workstations CD 1-7
Spaceball 3D Pointing Device 1-7
Spaceball driver CD 1-7
speaker 1-3
Symbios Wide Ultra2 PCI SCSI controller 1-4
system board with tray 1-3
system fan 1-3
system fan bracket 1-7
System ROMPaq 1-7
TFT 450 monitor 1-5
TFT 500 monitor 1-5
TFT 5000 monitor 1-5
TFT 8000 monitor 1-5
V75 monitor 1-5
V90 monitor 1-5
voltage regulator 1-3
wide ultra2 SCSI cable 1-5
Windows NT Workstations 4.0 CD 1-7
workstation feet 1-3
Zip drive 1-4
spares system components
illustrated 1-2
speaker
removal and replacement 3-9
Index-11
speaker Continued
spares part number 1-3
speaker header 3-45
specifications
1.44-MB diskette drive 7-8
100-MB diskette drive 7-9
audio 7-19
CD-ROM drive 7-10, 7-12
hard drive 7-14, 7-15, 7-16, 7-17, 7-18
keyboard 7-19
mouse 7-20
network controller 7-25
power supply 7-7
system 7-2
standard warranty 2-4
static electricity, discharging 2-3
support numbers ix
SW1 switch setting 3-45
locating 5-5
switch settings
system board 6-3
Symbios Wide Ultra2 PCI SCSI controller
removal and replacement 3-15
spares part number 1-4
Symbols
equipment 2-3
in text viii
on equipment viii
Symbols in Text viii
system beeps 4-39
system board
assembly 3-43
jumper settings 6-2
power-on password settings 6-3
switch settings 6-3
system board components 3-45
AGP graphics controller connector 3-45
DIMM sockets 1-4 3-45
diskette drive connector 3-45
expansion board connector 3-45
external battery jumper 3-45
fan headers 3-45
illustrated 3-45
power connector 3-45
power switch and LED header 3-45
primary IDE connector 3-45
primary processor slot 3-45
processor power module 3-45
SCSI connector 3-45
secondary IDE connector 3-45
secondary processor slot 3-45
system board components Continued
speaker header 3-45
SW1 switch setting 3-45
system board tray and cage
illustrated 3-43
removal and replacement 3-43
system board with tray
removal and replacement 3-43
spares part number 1-3
system components 1-2
system fan
removal and replacement 3-19
spares part number 1-3
system fan bracket
spares part number 1-7
system parts 1-3
System ROMPaq
spares part number 1-7
system security 5-1
system specifications 7-2
DMA 7-3
I/O addresses 7-4
interrupts 7-3
T
tape drive
test error codes 4-30
telephone numbers ix
TEST 4-23
Text Conventions vii
TFT 450 monitor
spares part number 1-5
TFT 500 monitor
spares part number 1-5
TFT 5000 monitor
spares part number 1-5
TFT 8000 monitor
spares part number 1-5
thumbscrews
on the side access panel 3-5
tools and software requirements 2-4
troubleshooting
audio hardware conflicts 4-18
CD-ROM drive problems 4-14
diskette drive problems 4-9
display problems 4-10
DVD-ROM drive problems 4-14
hard drive problems 4-12
hardware installation problems 4-13
memory problems 4-15
Compaq Professional Workstation AP500 Maintenance and Service Guide
Index-12
troubleshooting Continued
minor problems 4-7
monitor problems 4-10
network problems 4-16
power problems 4-8
preparations for 4-25
printer problems 4-11
SCSI problems 4-15
U
upgrading the ROM 4-37
USB connector 8-2
pin assignments 8-7
utilities
Compaq Setup and Diagnostics 4-19
Computer Checkup (TEST) 4-23
Computer Setup 4-21
View System Information (INSPECT) 4-24
V
V75 monitor
spares part number 1-5
V90 monitor
spares part number 1-5
VGA connector 8-2
video, test error codes 4-31
View System Information (INSPECT) 4-24
accessing 4-20
voltage regulator
spares part number 1-3
W
warnings 2-2
warranty
extended 2-4
pre-failure 2-4
standard 2-4
website, Compaq ix
where to go for additional help ix
wide ultra2 SCSI cable
spares part number 1-5
wide-ultra SCSI connector 8-2
pin assignments 8-8
Windows NT Workstation password 5-6
Windows NT Workstations 4.0 CD
spares part number 1-7
workstation feet
removal and replacement 3-4
workstation feet Continued
spares part number 1-3
www.compaq.com ix
Z
Zip drive
spares part number 1-4
specifications 7-9
">