advertisement
SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES GUIDE
DCS 50si
DIGITAL COMMUNICATIONS SYSTEM
March 2000
TABLE OF CONTENTS
ABOUT THIS BOOK
.......................................................... 1
SPECIAL FEATURES
Automatic Night Service .................................................................... 2
Manual Night Service ........................................................................ 2
Calling The System Operator ............................................................ 2
Operator Recalls ............................................................................... 3
Executive Barge-in ............................................................................ 3
Walking Class of Service ................................................................... 3
In/Out of Group .................................................................................. 4
Direct Inward System Access (DISA) .............................................. 4
DISA Security ................................................................................... 5
Forced Account Codes ..................................................................... 5
Authorization Codes .......................................................................... 6
Using the Tie Line .............................................................................. 6
Alarm Sensor Operation ..................................................................... 7
CALLER ID SPECIAL FEATURES
Abandon Call List .............................................................................. 8
Caller ID on SMDR ........................................................................... 8
Number to Name Translation .............................................................. 8
SYSTEM ADMINISTRATOR PROGRAMMING
Customer Level Access .................................................................... 9
Set Date and Time Display .............................................................. 10
Reset Station Passcodes to Default ............................................... 11
Program Station Names ............................................................. 12–13
Program Trunk Names ..................................................................... 14
Program Station Group Names ........................................................ 15
Program System Speed Dial Numbers ..................................... 16–17
Program System Speed Dial Names ............................................... 18
Program Personal Speed Dial Numbers for Other Stations ....... 19–20
Program Personal Speed Dial Names for Other Stations .......... 21–22
Create Programmed Station Messages .......................................... 23
Set Alarm/Appointment Reminder with Message ...................... 24–25
Managing Key Assignments ...................................................... 26–27
Programming Account Codes .......................................................... 28
Setting Individual Forward No Answer Timers ................................. 29
Adding Names to the Translation Table ....................................... 30–31
Customer Set Relocation ........................................................... 32–33
ABOUT THIS BOOK
This book contains instructions for special features that every telephone user may not need to know. The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse.
Several of the features listed in this book are specific to the system operator or attendant position. You can have more than one operator or set your system up to be used without an operator.
The designated system administrator can access specific programs and modify some functions to better manage the DCS 50si office telephone system. Instructions are detailed and easy to follow. When assistance is needed, contact your installation and service company.
1
2
SPECIAL FEATURES
NIGHT SERVICE OPERATION
(AUTOMATIC OR MANUAL)
Your system is designed to have an alternate mode of operation generally designated as Night Service. Night Service permits incoming calls to ring differently than during normal day operation. Night Service is available on an individual tenant basis and may be set manually or automatically. While in the Night mode, each station will be limited to its individual night class of service dialing restrictions. You can put the system in or out of Night Service at any time. For Automatic Night Service, each tenant has an on-time and an off-time for each day. If no automatic timer is set, you must turn Night Service on and off manually.
AUTOMATIC NIGHT SERVICE
Automatic Night Service is turned on or off according to the programmed on and off times. These programmed times use the system clock as a reference, so the system clock must be set correctly.
NOTES:
1. If the manual NIGHT key is pressed BEFORE the system automatically enters night service then the automatic night service timer tables will be overriden until the system is manually restored to day mode.
2. If the manual NIGHT key is pressed AFTER the system automatically enters night service then the automatic night service timer tables will not be overriden.
MANUAL NIGHT SERVICE
Press the NIGHT button on any keyset associated with the tenant group that wants to enter Night Service. Enter the night service passcode (see your service company for this number) and press 1 to turn Night Service on or 0 to turn
Night Service off. The NIGHT key on all keysets in that tenant group will light red to indicate that Night Service has been set for that tenant.
CALLING THE SYSTEM OPERATOR
Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system or tenant operator are easily identified because the CALL key will have a fast flashing red light. Station users will never receive a busy signal when they dial 0 or the operator group number. The calls will continue ringing in queue until answered.
OPERATOR RECALLS
Transferred calls that go unanswered will recall to the station that originated the transfer. Should the station that originated the transfer not answer the recall, the call will be sent to the operator as a transfer recall.
A call left on hold will recall the station that put it on hold. If the hold recall
is unanswered at the station that originated the hold, the call is sent to the operator.
Both types of recalls will ring and have a slow flashing amber light on the LINE key or CALL key.
EXECUTIVE BARGE-IN
If you want to break into another conversation, you must be allowed to barge-in and the other station or trunk must not be secure.
• Dial the desired extension or trunk number and listen for the busy signal.
• Press the BARGE-IN button and begin speaking after the tone.
• Hang up when you are finished.
The system can be set for one of the three following barge-in options:
• No barge-in allowed
• Barge-in with intrusion tone
• Barge-in without intrusion tone (service observing)
When the third option is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored. The handset transmitter and keyset microphone are disabled. The party that originated the barge-in may join the conversation by pressing the
MUTE button on the keyset. Your service company must program these options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICE
You can change a restricted station’s class of service to the same class as your station, allowing you to make calls or use features that would otherwise be restricted from that station.
• Lift the handset or press the SPK key.
• Dial 59 and then your extension number.
• Dial your station passcode and receive internal dial tone.
• Dial an access code and then the telephone number—OR—use the desired feature as usual.
• Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
3
4
IN/OUT OF GROUP
Any station assigned to a station group can remove itself from that group and then reenter the group at a later time. When out of the group, a station can receive calls to its extension number but not to the group. There are 30 groups and the access codes are 500–529.
To create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator group. All but the main operator should be out of the group. When it is necessary to use a backup operator, put the desired backup station in the group and remove the main operator. When incoming call traffic is heavy, you can have another station put itself in the operator group along with the main operator to handle the extra call load.
If the station does not have an IN/OUT key:
• Lift the handset and dial 53.
• Dial the group number.
• Dial 0 to be out of the group or dial 1 to be in the group.
• Receive confirmation tone and hang up.
If the station has an IN/OUT key:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of the group.
NOTE: A station can be in more than one group.
DIRECT INWARD SYSTEM ACCESS (DISA)
From outside of the office, selected individuals can call into the DCS 50si system on special DISA line(s). A security code must be entered to gain access.
Once these individuals are in the system, they can make outside calls using the office lines or call stations within the system. Individuals who will use DISA must have their stations assigned for DISA access and must change their station passcodes. The default passcode 1234 cannot be used.
• Call in on the DISA line from any phone with tone dialing.
• You will hear DCS 50si dial tone. Dial your security code (your extension number plus your station passcode).
• If you are allowed access, you will receive DCS 50si dial tone.
• Dial any line access code, receive outside dial tone and then dial a telephone number
OR
Dial any extension number to call a station in the system.
• To make another call, press ✱, receive dial tone and dial another number.
• Press # and hang up when finished.
NOTE: Outgoing DISA calls are controlled by the dialing class of the station identified by the security code. The DISA line must have disconnect supervision from the central office. Insist that this service is verified by your installation/service company.
DISA SECURITY
A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time. The hacker hopes to eventually chance upon the correct passcode and thus gain access to your system. The DCS’ 50si security feature counts the number of sequential incorrect passcode attempts. If a certain number is reached, DISA is disabled and the system sends an alarm to designated display stations. The number of passcode attempts and the disable duration are both programmable.
In addition, the DCS 50si system will print an SMDR record (a customer-provided printer and a MISC card are required) each time an incorrect passcode is entered.
The DISA alarm will ring for a programmable time before canceling the ringing; however, the DISA alarm display will remain until the alarm is cleared. To clear the DISA alarm, follow the following procedure:
• Lift the handset and dial 58.
• Enter the DISA alarm passcode (see your service company).
• Replace the handset.
WARNING
As it is impossible to prevent unauthorized access to your telephone system by hackers, we suggest that you do not turn the DISA feature on unless you intend to use it. If you do use this feature, it is good practice to frequently change passcodes and periodically review your telephone records for unauthorized use.
FORCED ACCOUNT CODES
Account codes are used to provide accountability for the incoming and outgoing calls. If you do not have SMDR running, you can not use this information. These account codes can be either forced or optional:
• When forced, they are always verified from a system list of 500 entries.
• When optional, the account code is only verified from the system list of
500 entries when the ACCT key is pressed before the call is made. If the
ACCT key is pressed during a call the account number is not verified.
They can include digits 0–9, star (✱) and #.
USING FORCED ACCOUNT CODES
• Lift the handset and press the ACCT CODE key or dial 47.
• Enter the account code.
• Press the account code button again, press TRSF or hookflash (on an
SLT). If a correct code is entered, you will hear DCS 50si dial tone and you can make an outside call in the usual manner. If an incorrect code is entered, the station returns error tone.
5
6
This code will always print on SMDR reports. For information on entering and changing forced account codes, see the system administrator programming section of this book.
AUTHORIZATION CODES
Authorization codes are used to validate a station user and give permission to make a call. These four digit authorization codes can be either forced or optional, but if used, are always verified from a system list of 250 entries. Each authorization code has an associated class of service. When the code is entered, the class of service is changed to that of the authorization code.
USING AUTHORIZATION CODES
After going off-hook, the station user must dial ✱ followed by a four digit authorization code. If you enter a correct code, you will hear confirmation tone and then receive DCS 50si dial tone and you can make an outside call in the usual manner. The station then follows the dialing class for that authorization code. If you enter an incorrect code, the station returns error tone. This code may or may not print on SMDR reports depending on SMDR programming.
USING THE TIE LINE
OUTGOING
Your office can be connected to another system with a tie line. Use this line to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same manner as are other outside calls.
• Lift the handset or press the SPK key.
• Dial the tie line access code or press the tie line key.
• When you receive dial tone from the other system, you can dial extension numbers or access outside lines. You must know the extension numbers and the line access codes for the other system.
• Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: Outgoing calls are controlled by the station’s dialing class.
INCOMING
Station users in the other system can access the tie line and make intercom calls to stations in your system. Answer tie line calls ringing at your station as you would any other outside call. They can be put on hold, transferred and conferenced in the same manner as are other outside calls.
IN AND OUT ON TIE LINE
Users accessing the tie line from the other system can get a line in your system and make outgoing calls. These calls can be controlled by assigning a dialing class to the tie line. For further information, see your service company.
ALARM SENSOR OPERATION
Your system may be equipped with an alarm sensor. When this sensor is activated, the designated display stations will ring and display a related message.The
alarm will ring for a programmable time before cancelling the ringing; however, the alarm display will remain until the alarm is cleared. This message is programmable. To clear the alarm:
• Lift the handset and dial 57.
• Enter the alarm clear passcode (obtain from your service company).
• Replace the handset.
7
8
CALLER ID SPECIAL FEATURES
NOTE: The Caller ID features below require optional software and/or hardware. Please ask your installation and service company for details.
ABANDON CALL LIST (50)
The system has a system-wide abandoned calls list that stores CID information for the last 50 calls that rang but were not answered and were accompanied with valid CID information. Calls with CID information consisting of OUT OF AREA,
PAYPHONE or PRIVATE will not be stored in the list. The abandoned calls list is accessed using the system administrator’s passcode. When reviewing this list, you are provided options to CLEAR the entry or DIAL the number. You can use the NND key to toggle between the CID name, CID number and the date and time the call came in. The system must be using LCR to dial numbers from the abandoned calls list.
To view the list of abandoned incoming calls for which CID information has been received:
• Dial 64 and dial the system administrator passcode.
• Scroll through the entries using the VOL keys.
CALLER ID ON SMDR
The Station Message Detail Records (SMDR) report can be set to include the
CID name and number for incoming calls. This format expands the printout to
113 characters. You must use a wide carriage printer or an 80 column printer set to the condensed print option.
NUMBER TO NAME TRANSLATION
The system provides a translation table of 250 entries (350 entries if the version is V4.x) for use in areas that do not provide name and number (sometimes called “deluxe”) Caller ID. Some Central Office lines may use a service called
ANI this service does not support name information. You may find this feature useful to display a name when none is received from the central office. When the CID or ANI number is received, the table is searched. When a match is found, the system will display the corresponding name from the table. This will allow ANI calls or users in areas that do not support “deluxe” Caller ID to provide names for regular callers.
CALLER ID SPECIAL FEATURES
INVESTIGATE
Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed.
After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation.
• At your keyset, press the INVESTIGATE key.
• Enter your station passcode. (Default passcodes cannot be used.)
• Enter the station number to be investigated.
• You can now press BARGE to barge-in on the conversation.
OR
You can press NND to view more information about the call.
OR
You can press DROP to disconnect the call.
NOTES:
1. If the call is an outgoing call, the NND key will not appear.
2. This feature requires optional software and/or hardware. Please ask your installation and service company for details.
WARNING
This feature may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way responsible for the possible misuse of this feature.
NOTE: This information is NOT repeated in this user guide.
SYSTEM ADMINISTRATOR
PROGRAMMING
CUSTOMER LEVEL ACCESS
Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. You must use an
LCD 12B or LCD 24B keyset. Should it become necessary to change this passcode, see your service company.
• While on-hook, press TRSF and then dial 200. Your display shows [EN-
ABLE CUS. PROG. PASSCODE].
• Dial the four digit passcode. The display shows [ENABLE CUS. PROG. -
DISABLE].
• Dial 1 to enable. The display shows [ENABLE CUS. PROG - ENABLE].
• Press TRSF. The keyset returns to its idle condition.
• Press TRSF and then dial the three digit program code you want to access. Follow the instructions for that program.
NOTE: You must begin programming within 30 seconds. Once you are in programming, any delay of more than 30 seconds between key strokes will cause the system to automatically close programming.
9
SET DATE AND TIME DISPLAY
Should it ever become necessary to correct the date and time displayed on all of the keysets, do so as soon as you notice that they are incorrect. Automatic
Night Service will not work correctly and SMDR records will be of no value when the date and time are not correct.
The display format is the following:
W (Day of the week): Enter 0 for Sunday and 6 for Saturday.
MM (Month): Enter 01 for January and 12 for December.
DD (Day of the month): Enter a number in the range of 01 – 31.
YY (Year): Enter the last two digits of the year.
HH (Hours): Use the 24 hour clock and enter a number in the range of 00 – 24.
MM (Minutes): Enter a number in the range of 00 – 59.
Failure to enter the time using the 24 hour clock will cause the date to change at
12:00 P.M. Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 505
Display shows
2. Enter the new time and date using the above format
3. Verify the time and date and reenter them if necessary
DISPLAY
OLD:6010184:0047
NEW:WMMDDYY:HHMM
OLD:6010184:0047
NEW:3020994:1445
OLD:3020994:1445
NEW:WMMDDYY:HHMM
4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program
If you have entered invalid data, you will receive an [ INVALID ENTRY ] message for three seconds. Reenter the correct date and time. If the information you entered is incorrect, repeat the procedure.
RESET STATION PASSCODES TO
DEFAULT
Individual keyset users can set or change their own individual passcodes. These passcodes are used to lock and unlock keysets, override toll restriction and access the DISA feature. At times, it may be necessary for the system administrator to reset a station’s passcode to default “1234.” This program cannot be used to display passcodes, only to reset them.
PROGRAM KEYS
UP & DOWN - Select the extension number.
HOLD - Press to reset the passcode.
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 101
Display shows
2. Dial the station number OR use the
UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right
3. Press HOLD to reset the passcode
DISPLAY
[201] PASSCODE
PASSCODE:✱✱✱✱
[205] PASSCODE
PASSCODE:✱✱✱✱
[205] PASSCODE
PASSCODE : 1234
4. Press the right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPK to store and advance to the next program
DEFAULT DATA: ALL STATION PASSCODES = 1234
10 11
PROGRAM STATION NAMES
This program is used to assign an 11 character name or identification for each extension.
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 104
Display shows
2. Dial station number (e.g., 205)
OR press UP or DOWN to select the station and press the right soft key to move the cursor
3. Enter the station name using the procedure described on the next page and press the right soft key to return to step 2
DISPLAY
[201] STN NAME
[205] STN NAME
[205] STN NAME
SAM SMITH
4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program
NOTE: Directory information is always 11 characters.
DEFAULT DATA: NONE
Names are written using the keypad. Each press of a key will select a character.
Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message. Press the “A” key to change the letter from upper case to lower case.
NOTE: When the character you want appears on the same dial pad key as does the previous character, press the UP key to move the cursor to the right.
COUNT
DIAL 0
DIAL 1
DIAL 2
DIAL 3
DIAL 4
DIAL 5
DIAL 6
DIAL 7
DIAL 8
DIAL 9
DIAL ✱
P
T
W
:
J
M
D
G
1
Q space
A
K
N
E
H
?
B
2
Z
X
=
R
U
L
O
I
F
,
C
.
3
[
Y
S
V
(
]
#
$
%
^
&
)
4
!
@
5
6
3
4
1
2
5
0
7
8
9
The # key can be used for the following special characters: #, space, &, !, :, ?,
., %, $, -, /, =, [, ], @, ^, (, ), _, +, {, }, |, ;, \, “ and ~.
12 13
PROGRAM TRUNK NAMES
This program is used to assign a character name or identification for each C.O.
line. To verify the system software version, press TRSF 727. If the version is
V1.x, you may assign a name ten characters long. If the version is V2.x or later, you may assign a name 11 characters long.
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 404
Display shows
2. Dial trunk (e.g., 704) OR press UP or
DOWN to select trunk and press the right soft key to move the cursor
3. Enter the trunk name using the procedure in Program Station Names and press the right soft key to return to step 2
4. Press TRSF to store and exit programming
OR press SPK to store and advance to the next program
DISPLAY
[701] TRUNK NAME
[704] TRUNK NAME
[704] TRUNK NAME
SAMSUNG
PROGRAM STATION GROUP NAMES
This program is used to assign an 11 character name or identification for each station group (501–529).
PROGRAM KEYS
UP & DOWN - Used to scroll and move cursor.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 602
Display shows the first group
2. Dial the group number (e.g., 505) OR press the UP or DOWN key to make a selection and press the left or right soft key to move the cursor
3. Enter the name using the method in Program Station Names
4. Press the left or right soft key to return to step 2 OR press TRSF to store and exit programming OR press SPK to store and advance to the next program
DISPLAY
[501] SGR NAME
[505] SGR NAME
[505] SGR NAME
SAMSUNG
14 15
PROGRAM SYSTEM SPEED DIAL
NUMBERS
The system list starts with 200 numbers and can be increased in blocks of ten.
The maximum amount is 500 numbers if no more than 1000 station speed dial numbers are assigned. See your service company to increase or decrease the system list.
The speed dial codes are 500 – 999. Each speed dial number consists of a line access code and the telephone number to be dialed. The access code can be any line group, individual line, station group or individual extension. The speed dial number can be up to 18 characters long including ✱, #, FLASH and PAUSE.
NOTE: If Least Cost Routing (LCR) is being used, the LCR access code must be entered.
When you are entering a speed dial number, there are some special keys that you will need to use. These are the bottom row of programmable keys on the
LCD 12B and LCD 24B keysets and are known as keys A, B, C, D, E and F.
PROGRAM KEYS
UP & DOWN - Select the speed dial bin.
KEYPAD - Used to enter number.
HOLD - Press to clear entry.
SPK/RLS - Save data and advance to next program.
A - Does not have a function.
B - Inserts a FLASH.
C - Inserts a PAUSE.
D - Changes the dialing type from pulse to tone.
E - Hides and displays digits.
F - Changes display to speed dial name entry.
12 BUTTON KEYSET
PROGRAMMABLE KEYS
LAYOUT
24 BUTTON KEYSET
PROGRAMMABLE KEYS
LAYOUT
16
A B C D E F
A B C D E F
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 705
Display shows the first number
DISPLAY
SYS SPEED DIAL
500:
2. Dial the speed bin desired (e.g., 505) OR press UP or DOWN to choose and press the right soft key to move the cursor
4. Press the F key to toggle to enter the name
Program
System Speed Dial Names, step 3 to
SYS SPEED DIAL
505:
3. Enter the access code (e.g., 9—the system SYS SPEED DIAL will automatically insert a dash) followed by 505:9–121223456789 the phone number (up to 18 digits long) and press the right soft key to return to step 2
SYS SPEED NAME
505:
5. Press TRSF to store and exit programming OR press SPK to store and advance to the next program
DEFAULT DATA: NO SPEED NUMBERS ASSIGNED
17
PROGRAM SYSTEM SPEED DIAL
NAMES
This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature. You may assign a name 11 characters long.
PROGRAM KEYS
UP & DOWN - Used to scroll through speed dial bins.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
ACTION
1. Press TRSF and then 706
Display shows the first name
2. Dial the system speed number (e.g., 505)
OR press UP or DOWN to select the entry number and press the right soft key to move the cursor
3. Enter the name as shown in Program
Station Names and press the right soft key to return to step 2 OR press the
F key to toggle to the speed dial number to return to Program System Speed Dial
Numbers, step 4
4. Press the right soft key to return to step 2 above OR press TRSF to store and exit programming OR press SPK to store and advance to the next program
DISPLAY
SYS SPEED NAME
500:
SYS SPEED NAME
505:
SYS SPEED NAME
505:SAMSUNG
18
PROGRAM PERSONAL SPEED DIAL
NUMBERS FOR OTHER STATIONS
Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49. Each station begins with ten numbers (00–09) and can be assigned more in blocks of ten (up to a maximum of fifty numbers).
Each speed dial number consists of a line access code and the telephone number to be dialed. The access code can be any line group, individual line, station group or individual extension. The speed dial number can be up to 18 characters long including ✱, #, FLASH and PAUSE.
NOTE: If Least Cost Routing (LCR) is used, the LCR access code must be entered.
When you are entering a speed dial number, there are some special keys that you will need to use. These are the bottom row of programmable keys on the
LCD 12B and LCD 24B keysets and are known as keys A, B, C, D, E and F.
PROGRAM KEYS
UP & DOWN - Scrolls through extension numbers and speed dial bins..
KEYPAD - Used to enter number.
HOLD - Press to clear entry.
A - Does not have a function.
B - Inserts a FLASH.
C - Inserts a PAUSE.
D - Changes the dialing type from pulse to tone.
E - Hides and displays digits.
F - Changes display to speed dial name entry.
12 BUTTON KEYSET
PROGRAMMABLE KEYS
LAYOUT
24 BUTTON KEYSET
PROGRAMMABLE KEYS
LAYOUT
A B C D E F
A B C D E F
19
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 105
Display shows
2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor OR press the left soft key to go to step 4
3. If the selected station has no speed dial bins, this display will be shown and a new station may be selected
DISPLAY
[201] SPEED DIAL
00 :
[205] SPEED DIAL
00 :
[205] SPEED DIAL
SPDBLK NOT EXIST
4. Dial the location number (e.g., 05) OR press UP or DOWN to select the location and press the right soft key to move the cursor OR press the left soft key to return to step 2
5. Enter the trunk access code (e.g., 9) followed by the number to be dialed
(e.g., 4264100) OR press the right soft key to return to step 2 OR press the left soft key to return to step 3 OR press
HOLD to clear an entry (if an error is made, use the DOWN key to step back)
6. Press the F key to access Program Station
Speed Dial Names OR press TRSF to save and exit programming OR press SPK to save and advance to the next program
[205] SPEED DIAL
05: _
[205] SPEED DIAL
05 : 9-4264100_
DEFAULT DATA: NO SPEED DIAL NUMBERS PROGRAMMED
PROGRAM PERSONAL SPEED DIAL
NAMES FOR OTHER STATIONS
Each individual station user can program his/her own names but in cases where it is impractical or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial names. The station speed dial codes are 00–49. Each station begins with ten numbers (00–09) and can be assigned more in blocks of ten up to a maximum of fifty numbers.
PROGRAM KEYS
UP & DOWN - Used to scroll through extension numbers and speed dial bins.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
ANS/RLS - Used to select ALL.
ACTION
1. Press TRSF and then dial 106
Display shows
2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor
3. If the selected station has no speed dial bins, this display will be shown and a new station may be selected
4. Dial the speed dial location (e.g., 05) OR use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor OR press the left soft key to return to step 2 above
DISPLAY
[201] SPEED NAME
00:
[205] SPEED NAME
00:
[205] SPEED DIAL
SPDBLK NOT EXIST
[205] SPEED NAME
01:_
20 21
5. Enter the name using the procedure in
Program Station Names and press the right soft key to return to step 2 OR press the left soft key to return to step 3
6. Press the F key to access Program
Personal Speed Dial Numbers for
Other Stations OR press TRSF to store and exit programming OR press
SPK to store and advance to the next program
[205] SPEED NAME
01:SAM SMITH
CREATE PROGRAMMED STATION
MESSAGES
Messages 1–10 are programmed from the factory and cannot be changed. However, you can create ten additional sixteen character messages (11–20) that fit your company’s needs. After programming these messages, inform other employees so the employees can add the new messages to the list on the back of their user guides.
PROGRAM KEYS
UP & DOWN - Select the message number.
KEYPAD - Used to enter characters.
HOLD - Press to clear entry.
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 715
Display shows the first message
2. Dial in the message number (e.g., 11)
OR press UP or DOWN to scroll through the messages and press the right soft key to move the cursor
3. Enter in the message using the procedure in Program Station Names and press the right soft key to return to step 2 above
4. Press TRSF to store and exit programming
OR press SPK to store and advance to the next program
DISPLAY
VAC.MESSAGE (01)
IN A MEETING
VAC.MESSAGE (11)
_
VAC.MESSAGE (11)
IN THE SHOWROOM
22 23
SET ALARM/APPOINTMENT
REMINDER WITH MESSAGE
Keyset users can set their own alarms but standard telephone users cannot.
The system administrator can set alarm/appointment reminders for other stations in the system.
PROGRAM KEYS
UP & DOWN - Scroll through extensions.
HOLD - Press to clear data.
KEYPAD - Used to enter data.
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 116
Display shows
2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor OR press ANS/RLS to select all stations
3. Dial 1 – 3 to select the alarm (e.g., 2) OR press UP or DOWN to select the alarm and press the right soft key to move the cursor OR press the left soft key to return to step 2
4. Enter the alarm time in 24 hour clock format (e.g., 1300) and the display will automatically advance to step 5
5. Enter the alarm type from the list above
OR press UP or DOWN to select the alarm type and press the right soft key to move the cursor
DISPLAY
[201]ALM REM(1)
HHMM: NOTSET
[205]ALM REM(1)
HHMM: NOTSET
OR
[ALL]ALM REM(1)
HHMM: NOTSET
[201]ALM REM(1)
HHMM: NOTSET
[205]ALM REM (2)
HHMM:1300NOTSET
[205]ALM REM (2)
HHMM:1300DAILY
24
6. Enter the messages using the procedure in Program Station Names and press the right soft key to return to step 2
7. Press TRSF to store and exit programming OR press SPK to store and advance to the next program
[205]ALM REM (2)
TAKE MEDICATION
25
MANAGING KEY ASSIGNMENTS
You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features.
An extender is a number that makes an otherwise general key very specific.
Adding the digit “4” to a PAGE key defines this key for paging zone four. Adding
“225” to a directed pickup key will define this key as pickup for extension 225 only. The key must already be assigned by the installing technician.
Use this program to assign extenders to the following keys:
KEY DESCRIPTION EXTENDER
BOSS .............. Boss/Secretary ................ 1–4
DP ................... Direct Pickup .................... Extension or station group number
DS ................... Direct Station ................... Any extension number
FWRD .............. Call Forwarding ................. 0–6
GPIK ................ Group Pick-Up .................. 01–20
IG .................... In/Out of Group ................ Any group number you are part of
500–529
MMPG ............. Meet Me Page .................. 0–9, ✱
PSMG .............. Programmed Message ..... 01–20
PAGE ............... Page ................................. 0–9, ✱
SPD ................. Speed Dialing ................... 00–49, 500–999
DIR .................. Directory .......................... PERS (1), SYS (2) or STN (3)
VT .................... Voice Mail Transfer ........... Voice Mail Group (501–529)
PROGRAM KEYS
UP & DOWN - Select the extension number.
KEYPAD - Used to enter extender codes.
HOLD - Used to clear the displayed data.
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 107
Display shows the first station
2. Dial the station number (e.g., 205) OR use
UP or DOWN to scroll through the station numbers and press the right soft key to move the cursor
DISPLAY
[201] KEY EXTEND
01:CALL1
[205] KEY EXTEND
01:CALL1
26
3. Enter the key number (e.g., 18) OR use
UP and DOWN to scroll through the keys and use the right soft key to move the cursor OR press the key to be programmed
4. Dial the extender according to the list above and the system will display your selection
If there are no more entries, press the left soft key to return to step 2
5. Press TRSF to store and exit programming
OR press SPK to store and advance to the next program
[205] KEY EXTEND
18:DS
[205] KEY EXTEND
18:DS207
27
PROGRAMMING ACCOUNT CODES
This program is used to add or change account code entries.
PROGRAM KEYS
KEYPAD - Used to enter the account code (allowable digits 0–9).
UP & DOWN - Used to select entry number.
FLASH & TRSF - Used to view and change only the used entries.
SPK/RLS - Used to clear data.
Open customer programming and follow the instructions below.
ACTION
1. Press TRSF and then dial 708
Display shows
2. Dial the account code entry (e.g., 005)
OR press UP or DOWN to select the entry number and press the right soft key to move the cursor
3. Enter the account code via the dial pad, e.g., 1234 (maximum of 12 digits) and press the right soft key to move the cursor back to step 2
4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program
DISPLAY
ACCOUNT CODE
(001)
ACCOUNT CODE
(005)
ACCOUNT CODE
(005)123456789012
SETTING INDIVIDUAL FORWARD
NO ANSWER TIMERS
Each station can have an individual Forward No Answer timer to accommodate station users with different individual work habits. When adjusting this timer, take care that the value is not greater than the transfer recall timer. The range is
000 – 250 seconds.
Open customer programming and follow the instructions below.
PROGRAM KEYS
KEYPAD - Used to set timer values.
UP & DOWN - Used to select extension number.
SPK/RLS - Save data and advance to next program.
ACTION
1. Press TRSF and then dial 502
Display shows
2. Dial the station number (e.g., 205) OR press UP or DOWN key to select the station and press the right soft key OR press ANS/RLS to select all stations and press the right soft key
3. Enter the new value via the dial pad, e.g., 020 (must be three digits) and the system will return to step 2
4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program
DISPLAY
[201] FWD NO ANS
010 SEC _
[205] NO ANS FWD
010 SEC _
OR
[ALL] NO ANS FWD
SEC _
[205] NO ANS FWD
010 SEC 020
28 29
ADDING NAMES TO THE
TRANSLATION TABLE
This program allows the system administrator or technician to associate a CID number received from the Central Office with a name programmed in this translation table. If there is no match between a received number and a name in this table, [no CID name] will be displayed.
The translation table consists of 350 entries which each entry comprised of ten digit telephone number and a 16 digit name.
Names are written using the keypad. Each press of a key will select a character.
Pressing the next key will move the cursor to the next position. For example, if the directory name is “SAM SMITH”, press the number”7” three times to get the letter “S”. Now press the number “2” once to get the letter “A”. Continue selecting characters from the table below to complete your message.
NOTE: When the character you want appears on the same dial pad key as the previous character, press the VOL UP key to move the cursor to the right.
COUNT
DIAL 0
DIAL 1
DIAL 2
DIAL 3
DIAL 4
DIAL 5
DIAL 6
DIAL 7
DIAL 8
DIAL 9
DIAL ✱
1
Q space
A
D
G
J
M
P
T
W
:
2
Z
?
B
E
H
K
N
R
U
X
=
I
,
.
[
3
C
F
L
O
S
V
Y (
]
#
$
%
^
&
)
4
!
@
Open customer programming and follow the instructions below.
5
6
3
4
1
2
5
0
7
8
9
PROGRAM KEYS
UP & DOWN - Used to scroll through options.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next MMC.
HOLD - Used to clear previous entry.
ACTION
1.
Press TRSF and then dial 728
Display shows first entry
2.
Dial entry number (e.g., 005)
OR use UP and DOWN to scroll through entries and press right soft key to select entry
3.
Enter telephone number and press right soft key to advance to name entry
OR enter telephone number and press left soft key to return to step 2 above
4.
Enter associated name as described above and press right or left soft key to return to step 2 above
OR press SPK to save and advance to next MMC OR press TRSF to save and exit programming
DISPLAY
TRANSLATION:(001)
DIGIT:
TRANSLATION:(005)
DIGIT:_
TRANSLATION:(005)
DIGIT:3054264100
TRANSLATION:(005)
SAMSUNG TELECOM
DEFAULT DATA: NONE
30 31
CUSTOMER SET RELOCATION
This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 12 button keysets and 24 button keysets can be exchanged. Basic 7 button keysets can be exchanged with Basic 7 button key sets. Single line stations numbers can be exchanged. If incompatible set types are selected the DCS 50si system will provide an ERROR: NO MATCH message. 12 button and 24 button key assignments should be taken in consideration when relocating these type of sets. The table below shows which phones can be switched with each other.
NOTE: In order to use this program it must first be activated by a technician.
Please see your installing company to have this done if you wish to use this program.
S / L
7 B T N
B S C 1 2
L C D 1 2
B S C 2 4
L C D 2 4
A O M
6 4 B M
N O
N O
N O
N O
N O
S / L
Y E S
N O
N O
CUSTOMER SET RELOCATION ALLOW TABLE
N O
N O
N O
N O
N O
7 B T N B S C 1 2 L C D 1 2 B S C 2 4 L C D 2 4
Y
N
N
E
O
S
O
N O
N O
Y E S Y
N
N
E
O
O
S Y
N
N
E
O
O
S Y
N
N
E
O
O
S
Y
Y
Y
N
N
E
E
E
S
S
S
O
O
Y
Y
Y
N
N
E
E
E
S
S
S
O
O
Y
Y
Y
N
N
E
E
E
S
S
S
O
O
Y E S
Y E S
Y E S
N O
N O
N O
N O
N O
Y E S
N O
A O M
N O
N O
N O
N O
N O
N O
N O
Y E S
6 4 B M
N O
N O
N O
PROGRAM KEYS
UP & DOWN - Used to scroll through options.
KEYPAD - Used to enter selections.
SOFT KEYS - Move cursor left and right.
SPK - Used to store data and advance to next program.
HOLD - Used to clear previous entry.
ANS/RLS - Used to select ALL.
32
ACTION
1. Press TRSF 315
Display shows
2. Enter first station number (e.g., 202)
Press RIGHT soft key to move cursor
3. Enter second station number (e.g., 210)
Press RIGHT soft key to enter data
4. Display will return to STEP 1
Go to STEP 2
OR press TRSF to store and exit programming.
DISPLAY
SET RELOCATION
EXT _ EXT
SET RELOCATION
EXT 202 EXT _
SET RELOCATION
EXT 202 EXT 210
SET RELOCATION
EXT _ EXT
33
N O T E S
SYSTEM ACCESS CODES
The DCS 50si telephone system has preset (default) feature access codes that use the following number plan. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.
0
10 + xxx
11
12 + xxx
13
16 + xxx
17
18
Call attendant or system operator
Retrieve parked calls
Put calls on and take calls off hold
Retrieve calls on hold at another stn
Door lock release
Make speed dial calls
Save number and redial it
Recall dial tone for new call
48
49
500 to
44
45
46
47
19
2xx
3xx
400
401
41
42 + xxx
43
Last number redial
Extension numbers
Extension numbers
Cancel Do Not Disturb
Set Do Not Disturb
Set Message No Ring
Cancel message
Set/return messages
Busy station/line callback
Busy station camp-on
Set up a conference
Enter account code
Set programmed station message
Send flash to outside line
Station hunt groups
529 Station hunt groups
53 + grp + 0 Out of group
53 + grp + 1 In group
54 + zone Meet Me Page
55 + 0 Page all internal zones
55 + 1
55 + 2
55 + 3
55 + 4
55 + 5
55 + 6
55 + 7
55 + 8
Page internal zone 1
Page internal zone 2
Page internal zone 3
Page internal zone 4
Page external zone 1
Page external zone 2
Page external zone 3
Page external zone 4
55 + 9
55 + ✱
56
57
Page all external zones
All Page
Meet Me Answer
Alarm sensor clear
58
59
DISA alarm clear
Walking class of service
600 Cancel all call forwarding
601 + xxx Set Forward All Calls
602 + xxx Set Forward Busy
603 + xxx Set Forward No Ans
604 + xxx Set Fwd Busy/No Ans
605 + xxx Set Fwd Follow Me
607 + xxx Set Fwd DND
65 Directed call pickup
66
67
Group call pickup
Universal Answer
7xx
8x
9
Individual line numbers
Trunk groups
Trunk group 9 (Local)
UG-DCS50si-SPF-02 03/00
advertisement
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project