AT&T CL84309 User`s manual

User’s manual

CL84109/CL84209/CL84309

DECT 6.0 corded/cordless telephone/answering system with caller ID/call waiting

Congratulations

on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information on pages 79-80 of this manual.

Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com

or call 1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 .

Model #:

Type:

Serial #:

Purchase date:

Place of purchase:

CL84109 (one handset)

CL84209 (two handsets)

CL84309 (three handsets)

DECT 6.0 corded/cordless telephone/answering system with caller ID/call waiting

Both the model and serial number of your AT&T product can be found on the bottom of the telephone base.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Compatible with

Hearing Aid T-Coil

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083

Compliant Logo is a trademark of the Telecommunications Industry Association.

Used under license.

TIA-1083

T

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to supply this product with an ENERGY

STAR® qualified power adapter meeting the latest energy efficiency guidelines.

Clearspeak

TM is a trademark of Advanced American Telephones.

© 2009 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to

Advanced American Telephones, San Antonio, TX 78219. Printed in China.

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

User’s manual

CL84109/CL84209/CL84309


Quick start guide

CL84109/CL84209/CL84309


User's manual Quick start guide

Cordless handset

(One for CL84109)

(Two for CL84209)

(Three for CL84309)

Telephone base

Charger for cordless handset with power adapter installed

(One for CL84109)

(Two for CL84209)

(Three for CL84309)

Battery for cordless handset

(One for CL84109)

(Two for CL84209)

(Three for CL84309)

Battery compartment cover

(One for CL84109)

(Two for CL84209)

(Three for CL84309)

Handset with coiled cord installed

Telephone line cord

Power adapter for telephone base

User’s manual

CL84109/CL84209/CL84309


Table of contents

Getting started

Quick reference guide - handset .......... 1

Quick reference guide - telephone base ..................................................................3

Installation ....................................................... 4

Backup batteries installation and use ....................................................................5

Telephone base installation .................... 6

Charger installation ..................................... 7

Battery installation & charging.............. 8

Installation options ................................... 10

Desktop to wall-mount installation ................................................. 10

Wall-mount to desktop installation ................................................. 12

Telephone settings

Handset settings ........................................ 14

Menu settings ........................................... 14

Ringer volume .......................................... 14

Ringer tone ................................................ 15

Key tone ...................................................... 15

LCD Language .......................................... 15

Set date/time ........................................... 16

Voicemail (visual message waiting) indicator ...................................................... 17

Clear voicemail indication .................. 17

Home area code...................................... 18

Answering system settings

(handset only) ............................................. 19

Answer on/off .......................................... 19

Outgoing announcement .................... 20

Number of rings ...................................... 21

Remote access code ............................. 22

Message alert tone ................................ 22

Telephone base settings ........................ 23

Menu settings ...........................................23

Ringer volume .......................................... 23

Ringer tone ................................................ 24

Key tone ...................................................... 24

LCD language ...........................................24

Set date/time ........................................... 25

Voicemail (visual message waiting) indicator ...................................................... 26

Clear voicemail indication ..................26

Home area code...................................... 27

Telephone operation

Making, answering, and ending calls .................................................................. 28

Making a call............................................. 28

On-hook dialing (predialing) ............. 28

Answering a call ..................................... 28

Temporary ringer silencing ................ 29

Ending a call ............................................. 29

Auto off ....................................................... 29

Clearspeak TM dial-in-base speakerphone ........................................... 29

Cordless handset speakerphone .... 29

Last number redial ................................. 30

Options while on calls ............................ 31

Volume control ........................................ 31

Call waiting ................................................ 31

Mute .............................................................. 31

Chain dialing ............................................. 32

Multiple handset use

Multiple handset use ............................... 33

Handset locator ....................................... 33

Join a call in progress .......................... 33

Intercom ......................................................... 34

Answer an incoming call during an intercom call ........................................... 35

Call transfer using intercom ................ 36

Directory

About the directory .................................. 38

Shared directory ...................................... 38

Capacity ...................................................... 38

Exiting the directory .............................. 38

Create directory entries ......................... 39

To create a new directory entry ..... 39

Review directory ........................................ 43

To review directory entries ................ 43

Search directory ......................................... 44

To search by name ................................ 44

To dial, delete or edit entries .............. 45

Display dial ................................................ 45

To delete an entry.................................. 45

To edit an entry ....................................... 45

Caller ID

About caller ID ........................................... 47

Information about caller ID with call waiting ................................................ 47

Caller ID history ......................................... 48

How the caller ID history (call log) works ............................................................ 48

Caller ID operation ................................... 49

Memory match ......................................... 49

Missed (new) calls indicator .............. 49

To review the caller ID history ......... 50

Make a call log entry ready to dial ................................................................. 50

Dial a call log entry ............................... 51

Delete entries ........................................... 51

Save a call log entry to the directory ...................................................... 52

Reasons for missing caller ID information ............................................... 54

Answering system

About the answering system............... 55

Answering system and voicemail ... 55

Message capacity ................................... 55

Turn the answering system on or off at the telephone base .................. 55

Voice prompts ..........................................56

New message indication ..................... 56

Call screening at the telephone base ............................................................... 56

Call intercept ............................................ 56

Base ringer ................................................ 56

Temporarily turning off the message alert tone ............................... 56

Message playback ..................................... 57

Options during playback ..................... 58

To delete all old messages................ 58

Recording & playing memos ................ 59

To record a memo .................................. 59

To play back a memo ........................... 59

Base message counter displays ......... 60

Remote access ............................................ 61

Appendix A

Alert tones and lights ............................. 63

Handset screen icons ........................... 63

Handset alert tones ............................... 63

Telephone base tone ............................ 63

Lights ............................................................ 63

Appendix B

Handset and telephone base display screen messages ................................... 64

Appendix C

Expansion handset .................................. 66

To register a handset to your telephone base........................................ 67

To deregister all handsets ................. 68

Appendix D

Troubleshooting ......................................... 69

Appendix E

Maintenance................................................. 78

Appendix F

Important safety information .............. 79

Safety information.................................. 79

Especially about cordless telephones ................................................. 80

Precautions for users of implanted cardiac pacemakers .............................. 80

Pacemaker patients ............................... 80

Especially about telephone

answering systems ................................80

Appendix G

FCC part 68 and ACTA ............................ 81

Appendix H

FCC part 15 .................................................. 82

Appendix I

Limited warranty ........................................ 83

Appendix J

Technical specifications ......................... 85

DECT 6.0 digital technology .............. 85

Telephone operating range ............... 85

Redefining long range coverage and clarity .................................................. 85

Index ................................................................ 86

Getting started

Quick reference guide - handset

CHARGE indicator

On when the handset is charging in the charger. qCID/-VOLUME

Press q CID to show caller ID history (page 50).

Press to scroll down while in menus.

While entering names or numbers, press to move the cursor to the left.

Press to decrease the listening volume when on a call.

PHONE/FLASH

Press to make or answer a call.

During a call, press to answer an incoming call when you receive a call waiting alert

(page 31).

1

While reviewing a call log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory.

MUTE/DELETE

During a call, press to mute the microphone (page 31).

While reviewing the caller

ID history, the directory or the redial memory, press to delete an individual entry

(page 51, page 45 and page 30 respectively).

While predialing, press to delete digits (page 28).

SPEAKER

Press to turn on the handset speakerphone, press again to resume normal handset use

(page 29).

1

MENU/SELECT

Press to show the menu.

While in the menu, press to select an item or save an entry or setting.

DIRp/+VOLUME

Press DIRp to show directory entries (page 43).

Press to scroll up while in menus.

While entering names or numbers, press to move the cursor to the right.

Press to increase the listening volume when on a call.

OFF/CLEAR

During a call, press to hang up.

While in a menu, press to cancel an operation, back up to the previous menu, or exit the menu display.

Press and hold while the telephone is not in use to erase the missed calls indicator.

#

Press repeatedly to display other dialing options when reviewing a call log entry

(page 50).

REDIAL/PAUSE

Press repeatedly to view the last five numbers dialed

(page 30).

While entering numbers, press and hold to insert a dialing pause (page 39).

Press to begin an intercom conversation or to transfer a call (pages 34-37).

INT

Getting started

Quick reference guide - handset

Main menu

The > symbol highlights a menu item.

>ANS. SYSTEM

DIRECTORY

Menu

Main menu

ANS. SYSTEM (page 55)

DIRECTORY (page 38)

CALL LOG (page 47)

RINGER VOLUME (page 14)

RINGER TONE (page 15)

KEY TONE (page 15)

LCD LANGUAGE (page 15)

SET DATE/TIME (page 16)

CLR VOICEMAIL (page 17)

HOME AREA CODE (page 18)

Using menus

Press MENU/ SELECT to show the main menu.

Press q CID or DIRp to scroll through menu items.

Press MENU /SELECT to select or save changes to a highlighted menu item.

Press OFF/CLEAR to cancel an operation, back up to the previous menu, or exit the menu display.

NOTE: Use your handset to set up the answering system (see pages 19-22).

2

Getting started

Quick reference guide - telephone base

• INTERCOM/HANDSET LOCATOR : While phone is idle, press to page all handsets (page 33) or initiate an intercom call

(page 35).

• FLASH : During a call, press to answer an incoming call when you receive a call waiting alert (page 31).

IN USE

• On when a handset is in use, when the answering system is answering an incoming call or you are registering a handset.

•

•

Flashes when another telephone is in use on the same line or you are deregistering handset from the telephone base.

Flashes quickly when there is an incoming call.

VOICEMAIL

• Flashes when you have new voicemail. Voicemail is a service offered by your telephone service provider, and is different from answering system messages

(page 55).

• ANSWER ON : Press to turn the built-in answering system on or off (page 55).

• PLAY/STOP playback (page 57).

: Press to start or stop message

• X DELETE : Press to delete the message currently playing. When in idle mode, press twice to delete all old messages (page 58).

• REPEAT : Press to repeat the message; press twice to play the previous message (page 58).

• SKIP : Press to skip the message (page 58).

• CLEAR : While using menus, press to cancel an operation, back up to the previous menu or exit the menu display.

• qCID : Press when the phone is idle to display the call history (page 50).

Press to scroll down while in menus and lists. While entering numbers or letters, press to move the cursor to the left.

• MENU/SELECT : Press to show the menu. While in the menu, press to select an item or save an entry or setting.

• DIRp : Press when the phone is idle to display the directory (page 43). Press to scroll up while in menus and lists. While entering or modifying names, press to move the cursor to the right.

• DISP DIAL : Press to dial the number currently displayed.

• VOLUME pq : Press to adjust the volume of the speakerphone (if speakerphone is on), message playback

(during playback) or ringer (when the telephone base is not in use).

• REDIAL/PAUSE : Before dialing any numbers, press to display the last five numbers dialed (page 30).

While predialing or entering numbers into your directory, press and hold to insert a dialing pause (page 41).

• MUTE : Press to turn off the microphone; press again to resume your conversation

(page 31).

• SPEAKER: Press to switch between speakerphone and corded handset (page 29).

3

Getting started

Installation

You must install and charge the battery before using the telephone.

STOP!

See pages 8-9 for easy instructions.

Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 10). For optimum range and better reception, place the telephone base in a central and open location.

If you subscribe to high-speed Internet service (digital subscriber line -

DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see page 6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Your product may be shipped with a protective sticker covering the handset or telephone base display - remove it before use.

For customer service or product information, visit our website at www.telephones.att.com

or call 1 (800) 222-3111 . In Canada, dial

1 (866) 288-4268 .

•

•

•

•

•

•

Avoid placing the telephone base too close to:

• Communication devices such as: television sets, VCRs, or other cordless telephones.

Excessive heat sources.

Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.

Excessive dust sources such as a workshop or garage.

Excessive moisture.

Extremely low temperature.

Mechanical vibration or shock such as on top of the washing machine or workbench.

4

Getting started

Backup batteries installation and use

In the event of a power failure, your telephone can still operate with limited functions if there are backup batteries (purchased separately) installed in the telephone base. If a power failure happens during a call on the corded handset, the call continues (at the lowest volume) until you hang up; while a call on the cordless handset or speakerphone disconnects immediately.

During a power failure, you can still make and answer calls using the corded handset. However, you cannot make or answer calls on the cordless handset or speakerphone.

If power resumes while you are on a call, the call continues and the telephone resets once you hang up.

Follow the steps below to install backup batteries.

1. Make sure the telephone line cord and power adapter cord are not connected to the telephone base.

2. Press the tab on the base battery cover (on the bottom of the telephone base) toward the cover and swing open the battery door.

3. Insert three new AAA alkaline batteries, matching the + and

- signs engraved on the telephone base.

4. Replace the backup battery cover onto the telephone base; the cover clicks into place when it is attached properly.

Battery compartment tab

During a power failure, if the backup batteries are installed, the telephone base displays CHECK AC POWER.

BASE

CHECK AC POWER

NOTES:

1. With backup batteries, the base ringer and the handset listening volume will be at the lowest setting.

2. We recommend changing the batteries every nine months.

5

Getting started

Telephone base installation

Install the telephone base as shown below.

The telephone base is ready for tabletop use. If you want to change to wall mounting, see page 10 for details.

7. Plug the large end of the AC power adapter into a power outlet not controlled by a wall switch.

6. Plug the other end of the telephone line cord into a telephone jack or a DSL filter.

If you have DSL high speed Internet service, a DSL filter (not included) is required.

5. Raise the antenna.

1. Plug the small end of the

AC power adapter into the power jack on the bottom of the telephone base.

2. Plug one end of the telephone line cord into the telephone jack on the bottom of the telephone base.

3. Plug the other end of the coiled handset cord into the jack at the left of the telephone base.

4. Place the cords into the channels.

6

Getting started

Charger installation

Install the charger as shown below.

Plug the power adapter into an electrical outlet not controlled by a wall switch.

IMPORTANT INFORMATION

1. Use only the power adapter(s) supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com

or call

1 (800) 222-3111

. In Canada, dial

1 (866) 288-4268

.

2. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

7

Getting started

Battery installation & charging

Install the battery as shown below. Once you have installed the battery, the screen indicates the battery status (see table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 85 for battery operating times.

If the screen is blank, you need to charge the handset without interruption for at least 10 minutes to give the handset enough charge to use the telephone for a short time. The screen shows LOW BATTERY and the backlight is off until you have charged the battery without interruption for at least one hour. The following table summarizes the battery charge indicators and actions to take.

Battery indicators

The screen is blank.

Battery status

Battery has no charge and the handset cannot be used.

The screen shows PLACE IN

CHARGER and flashes.

The screen shows LOW

BATTERY and flashes.

Battery has very little charge and the handset cannot be used.

Battery has enough charge to be used for a short time.

The screen shows

HANDSET X.

Battery is charged.

Action

Charge without interruption until the screen shows LOW BATTERY

(at least 10 minutes).

Charge without interruption until the screen shows LOW BATTERY

(at least four minutes).

Charge without interruption until the screen shows HANDSET X (at least one hour).

To keep the battery charged, place it in the charger when not in use.

NOTE: If you are on a phone call in low battery mode, you hear four short beeps every minute.

Step 1

Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Insert the supplied battery with the label THIS SIDE UP facing up as indicated.

Step 2

Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

8

Getting started

Battery installation & charging

Step 3

Charge the handset by placing it face up in the charger. The

CHARGE light will be on when charging.

CHARGE light

IMPORTANT INFORMATION

1. Use only the supplied rechargeable battery or replacement battery (model BT8001).

To order, visit our website at www.telephones.att.com

or call

1 (800)

222-3111

. In Canada, dial

1 (866) 288-4268

.

2. If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage.

9

Getting started

Installation options

The telephone base comes with the mounting bracket already installed for desktop use. If you want to mount your telephone on a wall, move the mounting bracket so the telephone can connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronic retailers. You might need a professional to install the mounting plate.

Desktop to wall-mount installation

To install the telephone base in the wall-mount position, make sure that you first unplug all cords connected to the telephone base.

1. Press in as the arrows indicate. The bracket will detach from the telephone base. Swivel it down into wall-mount position, making sure it clicks into place.

Side view

Desk-mount

10

Wall-mount

Getting started


2. Connect the telephone line cord and power adapter cord to the jacks on the bottom of the telephone base.

Bundle the telephone cord and power adapter cord, and secure them with a twist tie. Plug the power adapter and telephone line into the wall outlets.

3. Place the bundled telephone line cord and power adapter cord into the cavity under the telephone base as shown below. Align the mounting studs on the telephone outlet plate with the mounting holes on the bracket.

4. Remove the corded telephone handset tab from the telephone base, rotate and replace it to hold the corded handset securely in place when telephone base is mounted on the wall.

11

Getting started


Wall-mount to desktop installation

To change the telephone base from the wall-mount position to desktop position:

1. Untie the bundled telephone cord and power adapter cord, and make sure that you unplug the power adapter and telephone line cord from the wall outlets before you begin.

2. Remove the telephone base from the wall.

3. Push as indicated by arrows in the illustration until the bracket is released, and swing it upward until it clicks into the desktop position.

Side view

Wall-mount

12

Desk-mount

Getting started


4. Connect the telephone line cord and power adapter cord to the jacks on the bottom of the telephone base. Plug the power adapter and telephone line into the wall outlets.

5. Remove the corded telephone handset tab, rotate and replace for desktop use.

13

Telephone settings

Handset settings

Menu settings

Use the feature menu on the handset to customize how the handset works. Refer to page 23 to customize how the telephone base works.

1. Press MENU/ SELECT when in idle mode (when the phone is not in use) to enter the main menu.

>

ANS. SYSTEM

DIRECTORY

2. Press q CID or DIRp to scroll to the feature you want to change. When scrolling through the menu, the top menu item is always highlighted with a > symbol.

3. Press MENU /SELECT to select the highlighted item.

NOTE: Press OFF/CLEAR to cancel an operation, back up to the previous menu or exit the menu display. Press and hold OFF/CLEAR to return to idle mode.

Ringer volume

You can set the ringer volume level (1-6), or turn the ringer off. When the ringer is off, appears on the screen.

To adjust the ringer volume on a cordless handset:

>

RINGER VOLUME

RINGER TONE

1. Press MENU/ SELECT in idle mode to enter the main menu.

2. Use q CID or DIRp to scroll to >RINGER VOLUME, then press MENU /SELECT.

3. Press q CID or DIRp to sample each volume level.

4. Press MENU /SELECT to save your preference and return to the main menu.

RINGER VOLUME

NOTES:

1. The ringer volume also determines the ringer volume for intercom calls (page 34) and the paging tone for the handset locator (page 33). If the handset or telephone base ringer volume is set to off, that handset is silenced for all incoming calls and paging.

2. The telephone base and each handset has unique ringer volume settings. Setting or turning off each only affects incoming and intercom calls for that telephone base or handset.

14

Telephone settings

Handset settings

Ringer tone

You can choose one of 10 ringer tones.

To select the ringer tone on a cordless handset:


2. Use q CID or DIRp to scroll to >RINGER TONE, then press

MENU /SELECT.

3. Press q CID or DIRp to sample each ringer tone.


>

RINGER TONE

KEY TONE

RINGER TONE

1

NOTE: If you turn off the ringer volume, you do not hear ringer tone samples.

Key tone

The handset is factory programmed to beep with each key press. If you turn off the KEY TONE, there are no beeps when you press keys.

To turn on or off of the key tone on a cordless handset:

>

KEY TONE

LCD LANGUAGE


2. Use q CID or DIRp to scroll to >KEY TONE, then press

MENU /SELECT.

3. Press q CID or DIRp to select ON or OFF.


KEY TONE

ON

LCD Language

You can select the language used for all screen displays.

To set the language on a cordless handset:


2. Use q CID or DIRp to scroll to >LCD LANGUAGE, then press MENU /SELECT.

3. Press q CID or DIRp to select ENGLISH, FRANCAIS or

ESPANOL.


>

LCD LANGUAGE

SET DATE/TIME

LCD LANGUAGE

ENGLISH

15

Telephone settings

Handset settings

Set date/time

The answering system announces the day and time of the message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.

Follow the steps below to set the month, day, year and time on a cordless handset.

1. When the handset is in idle mode, press MENU/ SELECT to enter the main menu.

2. Press q CID or DIRp to scroll to >SET DATE/TIME, then press MENU /SELECT.

>

SET DATE/TIME

CLR VOICEMAIL

3. Press q CID or DIRp to select the month, or enter the correct number using the dial pad, then press MENU /SELECT to confirm.

4. Press q CID or DIRp to select the day, or enter the correct number using the dial pad, then press MENU /SELECT to confirm.

SET DATE

--/--/--

5. Press q CID or DIRp to select the year, or enter the correct number using the dial pad, then press MENU /SELECT to confirm.

6. Press q CID or DIRp to select the hour, or enter the correct number using the dial pad, then press MENU /SELECT to confirm.

SET TIME

--:-- --

7. Press q CID or DIRp to select the minute, or enter the correct number using the dial pad, then press MENU /SELECT to confirm.

8. Press q CID or DIRp to select the AM or PM, then press MENU /SELECT to confirm. There is a confirmation tone.

NOTES:

1. The date and time settings are common to the telephone base and the handsets. Setting the date and time on one sets the date and time for all.

2. If the clock is not set when a message is recorded, the system announces, “Time and day not set.” before the message plays.

16

Telephone settings

Handset settings

Voicemail (visual message waiting) indicator

If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages. The

VOICEMAIL light on the telephone base flashes, and

NEW VOICEMAIL and the icon appear on the handset screen.

HANDSET 1

NEW VOICEMAIL

10:01 AM 1/30

NOTES:

1. This feature does not indicate new answering system messages recorded on your telephone.

2. For more information about the difference between your answering system and voicemail, see page 55.

Clear voicemail indication

Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from home. This feature only turns off the displayed NEW VOICEMAIL message, icon and VOICEMAIL light; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicator.

>

To manually turn off the new voicemail indicator on a cordless handset:

1. Press MENU/ SELECT when in idle mode to enter the main menu.

CLR VOICEMAIL

HOME AREA CODE

TURN OFF

INDICATOR?

2. Use q CID or DIRp to scroll to >CLR VOICEMAIL, then press MENU /SELECT,

TURN OFF INDICATOR? shows on the screen.

3. Press MENU /SELECT again to turn the voicemail indication off, or press

OFF/CLEAR to cancel the procedure.

NOTES:

1. Your telephone service provider might alert you to new messages with a stutter (broken) dial tone. Contact your telephone service provider for more details.

2. For information about using your voicemail service, contact your telephone service provider for assistance.

17

Telephone settings

Handset settings

Home area code

If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.

This feature makes it easy for you to place a call from the caller ID log. If you dial 10 digits to make a local phone call, do not use this home area code feature. If you do, you cannot place calls from your caller ID log as they have only seven digits.

To set the home area code on a cordless handset:

1. Press MENU/ SELECT in the idle mode to enter the main menu.

2. Use q CID or DIRp to scroll to >HOME AREA CODE, then press MENU /SELECT.

>

HOME AREA CODE

ANS. SYSTEM

3. Use the dial pad keys to enter a three-digit home area code.

Press MUTE /DELETE to delete digits while entering.

4. Press MENU /SELECT to save and return to the main menu.

HOME AREA CODE

___

NOTE: If, in the future, your telephone service provider requires you to dial 10 digits to make a local call (area code + phone number), you need to delete your home area code. With the home area code displayed, press and hold

MUTE

/DELETE until the digits are deleted, and then press MENU /SELECT. The home area code is now restored to its default setting of _ _ _.

18

Telephone settings

Answering system settings (handset only)

You must use a handset to turn on or off the answering system, set up the announcement (greeting), and to change the number of rings, remote access code, and message alert tone.


2. Press MENU /SELECT again.

3. Press q CID or DIRp to scroll to >ANS SYS SETUP, then press

MENU /SELECT.

Answer on/off

Unless you change it, the answering system is on and ready to record messages. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages.

To turn the answering system on or off from a cordless handset:



3. Press q CID or DIRp to scroll to >ANS SYS SETUP, then press MENU /SELECT.

4. Press MENU /SELECT again to select >ANSWER ON/OFF.

5. Press q CID or DIRp to select between ON and OFF, then press MENU /SELECT to confirm the setting and you hear a confirmation tone.

If the answering system is on, the handset screen shows the

ANS ON icon.

>

>

ANS SYS SETUP

PLAY MSGS

ANSWER ON/OFF

ANNOUNCEMENT

ANSWER ON/OFF

ON

NOTE: If the answering system is off and there is an incoming call, the system answers after

10 rings and announces to the caller, “Please enter your remote access code.” For more information about remote access codes, see page 61.

19

Telephone settings


Outgoing announcement

An outgoing announcement is the greeting callers hear when calls are answered by the answering system.

The telephone has a prerecorded outgoing announcement, “Hello. Please leave

a message after the tone.” You can use this announcement, or record your own announcement.

You can record an announcement up to 90 seconds. The system does not record any announcement shorter than one second.

To play your current outgoing announcement:




4. Press q CID or DIRp to scroll to >ANNOUNCEMENT, then press MENU /SELECT, the system announces, “To play, press 2.

To record, press 7.”

5. Press 2 to play the current announcement.

>

ANS. SYSTEM

DIRECTORY

>

ANS SYS SETUP

PLAY MSGS

To record a new outgoing announcement:



>

ANNOUNCEMENT

# OF RINGS


4. Press q CID or DIRp to scroll to >ANNOUNCEMENT, then press MENU /SELECT, the system announces, “To play, press 2.

To record, press 7.”

2-PLAY 3-DELETE

5-STOP 7-RECORD

5. Press 7 to record an announcement, the system announces,

“Record after the tone, press 5 when you are done.”

6. Press 5 when you finish recording. Your recorded announcement plays.

RECORD ANNC...

5-STOP

To listen to the recorded announcement again, press 2 after playback is completed.

To record a new announcement, press 7 and follow the above steps.

NOTE: If the answering system is full and you want to record a new announcement, the system announces, “Memory is full.” You must delete some messages before you can record a new announcement.

20

Telephone settings


To delete your outgoing announcement:



3. Press q CID or DIRp to scroll to >ANS SYS SETUP, then press

MENU /SELECT.

4. Press q CID or DIRp to scroll to >ANNOUNCEMENT, then press

MENU /SELECT, the system announces, “To play, press 2. To record, press 7.”

5. Press 3 to delete your recorded announcement. The system announces

“Announcement deleted.”

When your announcement is deleted, the system answers calls with the prerecorded announcement described on the previous page.

Number of rings

You can set the answering system to answer an incoming call after two, four, or six rings. You can also select toll saver, which is explained below. Unless you change it, the answering system answers an incoming call after four rings.

To set the number of rings on a cordless handset:




4. Press q CID or DIRp to scroll to ># OF RINGS, then press

MENU /SELECT.

5. Press q CID or DIRp to scroll and choose among 2, 4, 6 or

TOLL SAVER.

>

>

>

ANS. SYSTEM

DIRECTORY

ANS SYS SETUP

PLAY MSGS

# OF RINGS

REMOTE CODE

Toll saver - the answering system answers a call after two rings if you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area.

6. Press MENU /SELECT to confirm your setting. A confirmation tone sounds.

# OF RINGS

2

NOTE: If you subscribe to voicemail services through your telephone service provider, see

Answering system and voicemail on page 55.

21

Telephone settings


Remote access code

To access your answering system remotely from any touch tone phone, you need to enter a two-digit number (10-99). Unless you change it, the remote access code is 19.

To change the remote access code on a cordless handset:




4. Press q CID or DIRp to scroll to >REMOTE CODE, then press

MENU /SELECT.

5. Press q CID or DIRp to change the remote access code.


>

ANS. SYSTEM

DIRECTORY

>

ANS SYS SETUP

PLAY MSGS

>

REMOTE CODE

MSG ALERT TONE

REMOTE CODE

19

Message alert tone

When the message alert tone is set to ON, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. >

ANS. SYSTEM

There is no audible alert at the handset.

DIRECTORY

To change the setting on a cordless handset:




4. Press q CID or DIRp to scroll to >MSG ALERT TONE, then press MENU /SELECT.

5. Press q CID or DIRp to choose between ON and OFF.


>

>

ANS SYS SETUP

PLAY MSGS

MSG ALERT TONE

ANSWER ON/OFF

MSG ALERT TONE

ON

NOTES:

1. The message alert tone beeps only if all the conditions below are met:

- Answering system is on.

- Message alert tone setting is on.

- There are new messages.

2. To temporarily turn off the message alert tone, see page 56.

22

Telephone settings

Telephone base settings

Menu settings

Use the feature menu on the telephone base to customize how the telephone base works. Refer to page 14 to customize how a handset works.

1. Press MENU/ SELECT in idle mode (when the phone is not in use) to enter the main menu.

2. Use q CID or DIRp to scroll to the feature to be changed. When scrolling through the menu, the top menu item is always highlighted with a > symbol.

3. Press MENU /SELECT to select the highlighted item.

NOTE: To cancel an operation, back up to the previous menu or exit the menu display, press

CLEAR. Press and hold CLEAR to return to idle mode.

Ringer volume

Using the main menu, you can set a ring volume level (1-6), or turn the ringer off. When the ringer is turned off, the appears on the screen of the telephone base.

To adjust the RINGER VOLUME on the telephone base:


< RINGER VOLUME

RINGER TONE

MSG #

- -

2. Use q CID or DIRp to scroll to the > RINGER VOLUME menu, then press MENU /SELECT.

3. Press q CID or DIRp to sample each volume level.

RINGER VOLUME

MSG #

- and 4. Press MENU /SELECT to save your preference return to the main menu.

-OR-

Press the VOLUME qp buttons on the telephone base in idle mode to change ringer volume.

NOTE: The ringer volume level also determines the ringer levels of intercom calls. If the telephone base ringer volume level is set to off, the base ringer is silenced for all incoming and intercom calls.

23

Telephone settings


Ringer tone

This feature allows you to choose one of 10 ringer tones.

To choose a ringer tone on the telephone base:


2. Use q CID or DIRp to scroll to the > RINGER TONE menu, then press MENU /SELECT.

3. Press q CID or DIRp to sample each ringer tone.

4. Press MENU /SELECT to save your preference and return to the main menu.

>RINGER TONE

KEY TONE

MSG #

- -

RINGER TONE

1

MSG #

- -

NOTE: If you turn off the ringer volume, you do not hear ringer tone samples.

Key tone

The handset is factory programmed to beep with each key press. If you turn off the KEY TONE, there will be no beeps when keys are pressed.

To turn the KEY TONE on or off on the telephone base:


2. Use q CID or DIRp to scroll to the > KEY TONE menu, then press MENU /SELECT.

3. Press q CID or DIRp to select ON or OFF.

4.

Press MENU /SELECT to save your preference and return to the main menu.

>KEY TONE

LCD LANGUAGE

MSG #

- -

KEY TONE

ON

MSG #

- -

LCD Language

In this menu, you can select the language used for all screen displays.

To select a language on the telephone base:


SET DATE/TIME

MSG #

- -

2. Use q CID or DIRp to scroll to the > LCD LANGUAGE menu, then press MENU /SELECT.

3. Press q CID or DIRp to select ENGLISH, FRANCAIS or ESPANOL.

LCD LANGUAGE

ENGLISH

MSG #

- -

4.

Press MENU /SELECT to save your preference and return to the main menu.

24

Telephone settings


Set date/time

The answering system announces the day and time of the message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.

Follow the steps below to set the month, day, year and time on the telephone base.

1. When the telephone base is in idle mode, press MENU/ SELECT to enter the main menu.

2. Press q CID or DIRp to scroll to >SET DATE/TIME, then press MENU /SELECT.

3. Press q CID or DIRp to select the month, or enter the correct number using the dial pad, then press

MENU /SELECT to confirm.

>SET DATE/TIME

CLR VOICEMAIL

MSG #

- -

4. Press q CID or DIRp to select the day, or enter the correct number using the dial pad, then press


5. Press q CID or DIRp to select the year, or enter the correct number using the dial pad, then press


SET DATE

--/--/--

MSG #

- -

SET TIME

--:-- --

MSG #

- -

6. Press q CID or DIRp to select the hour, or enter the correct number using the dial pad, then press


7. Press q CID or DIRp to select the minute, or enter the correct number using the dial pad, then press MENU /SELECT to confirm.

8. Press q CID or DIRp to select the AM or PM, then press MENU /SELECT to confirm. There is a confirmation tone.

NOTES:

1. The date and time settings are common to the telephone base and the handsets. Setting the date and time on one sets the date and time for all.

2. If the clock is not set when a message is recorded, the system announces, “Time and day not set.” before the message plays.

25

Telephone settings


Voicemail (visual message waiting) indicator

If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages. The

VOICEMAIL light on the telephone base flashes, icon appears on the handset screen, and NEW VOICEMAIL appears on the screen of the telephone base.

BASE

NEW VOICEMAIL

MSG #

1 10:01

AM

NOTES:

1. This feature does not indicate new answering system messages recorded on your phone.

2. For more information about the difference between your answering system and voicemail, see page 55.

Clear voicemail indication

Use this feature when the telephone indicates that there is new voicemail but there is none. For example, when you have accessed your

>CLR VOICEMAIL voicemail while away from home. This feature only turns off the displayed NEW VOICEMAIL message, icon and VOICEMAIL light; it does not delete your voicemail

HOME AREA CODE

MSG #

- messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicator.

TURN OFF

INDICATOR?

To manually turn off the new voicemail indication:

MSG #

- -


2. Use q CID or DIRp to scroll to the > CLR VOICEMAIL menu, then press

MENU /SELECT, TURN OFF INDICATOR? shows on the screen.

3. Press MENU /SELECT again to turn the voicemail indication off, or press

CLEAR to exit.

NOTE: Your telephone service provider might alert you to new messages with stutter

(broken) dial tone. Contact your telephone service provider for more details.

26

Telephone settings


Home area code

If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.

This feature makes it easy for you to place a call from the caller ID log. If you dial 10 digits to make a local phone call, do not use this home area code feature. If you do, you cannot place calls from your caller ID log as they have only seven digits.

To set the home area code on the telephone base:

1. Press MENU/ SELECT in the idle mode to enter the main menu.

2. Use q CID or DIRp to scroll to >HOME AREA CODE, then press MENU /SELECT.

3. Use the dial pad keys to enter a three-digit home area code. Press X DELETE to delete digits while entering.

4. Press MENU /SELECT to save and return to the main menu.

DIRECTORY

MSG #

- -

HOME AREA CODE

_ _ _

MSG #

- -

NOTES:

1. If, in the future, your telephone service provider requires you to dial 10 digits to make a local call

(area code + phone number), you need to delete your home area code. With the home area code displayed, press and hold X DELETE until the digits are deleted, and then press

MENU

/SELECT. The home area code is now restored to its default setting of _ _ _.

2. The home area code settings are common to the telephone base and the handsets. Setting the home area code on one sets the home area code for all.

27

Telephone operation

Making, answering, and ending calls

Making a call

Using a cordless handset:

• Press PHONE/ FLASH or SPEAKER, then enter the telephone number.

The screen displays the elapsed time as you talk (in hours, minutes and seconds).

Elapsed time

PHONE 0:00:30

NOTE: Pressing PHONE/FLASH to access services from your telephone service provider does not affect the elapsed time.

Elapsed time

Using the telephone base:

• Lift the corded handset or press SPEAKER on the telephone base, then enter the telephone number.

MSG #

- -

The screen displays the elapsed time as you talk (in hours, minutes and seconds).

On-hook dialing (predialing)


1. Enter the telephone number. Press MUTE /DELETE or OFF /CLEAR to make corrections when entering the phone number.

2. Press PHONE/ FLASH or SPEAKER to dial.


1. Use the dial pad on the telephone base to enter the telephone number, the number shows on the screen of the telephone base. Press CLEAR or

X DELETE to make corrections as you enter the phone number.

2. Press SPEAKER or DISP DIAL to dial.

-OR-

Lift the corded handset to dial.

Answering a call


• Press

-OR-

PHONE/ FLASH or SPEAKER.

• Press any dial pad key (0-9, * or #).


• Lift the corded handset or press SPEAKER.

-OR-

• Press any dial pad key (0-9, * or #).

28

Telephone operation

Telephone operation

Temporary ringer silencing

Press OFF/ CLEAR or MUTE/ DELETE on a cordless handset, or press MUTE on the telephone base when there is a call to silence the ringer temporarily on that handset or the telephone base only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.

NOTE: Each handset or the telephone base rings when there is an incoming call unless the ringer volume is turned off on that handset or the telephone base.

Ending a call


Press OFF/ CLEAR or return the handset to the charger.


Return the corded handset to the telephone base or press SPEAKER if you are using speakerphone.

Auto off

A call ends automatically when you put the handset in the charger.

(If the base speakerphone is active, placing the corded handset in the base does not end the call.)

Clearspeak TM dial-in-base speakerphone

During a call, you can press SPEAKER on the telephone base to alternate between hands-free speakerphone and corded handset use.

Elapsed time

SPEAKER 0:00:30

MSG #

- -

Cordless handset speakerphone

During a call, press SPEAKER on a cordless handset to switch between hands-free speakerphone and normal handset use.

Elapsed time

NOTES:

SPEAKER 0:00:30

1. If you use the speakerphone during LOW BATTERY mode, the handset is not lit except for the SPEAKER button.

2. The speakerphone uses more power than the normal handset. If the handset battery becomes very low while you are using the speakerphone, the call remains in speakerphone mode until you hang up or the battery becomes depleted. When the battery is very low, you cannot switch a call from normal handset use to speakerphone mode.

3. After installing the battery into the handset, the screen may show LOW BATTERY. If you use speakerphone at this time, the battery may become depleted. Follow the instructions in the

Battery installation & charging section on pages 8-9.

Clearspeak TM

is a trademark of Advanced American Telephones.

29

Telephone operation

Handset operation

Last number redial


• To display the most recently called number (up to 30 digits), press REDIAL/ PAUSE .

REDIAL

555-1234

• To view up to five recently called numbers, press

REDIAL/ PAUSE then qCID or DIRp, or press REDIAL/ PAUSE repeatedly.

The handset beeps twice at the beginning and at the end of the list.

Press OFF/CLEAR to exit.

To redial a number:

• To dial the displayed number, press PHONE/ FLASH or SPEAKER.

•

-OR-

You can call the most recently called number by pressing

PHONE/ FLASH or SPEAKER, then pressing REDIAL/ PAUSE .

While reviewing the redial memory, press MUTE /DELETE to delete the displayed number.


• Press REDIAL /PAUSE to display the most recently called number (up to 30 digits).

• To view up to five recently called numbers, press

REDIAL/ PAUSE then qCID or DIRp, or press

REDIAL/ PAUSE repeatedly.

REDIAL

555-1234

MSG #

- -

The telephone base beeps twice at the beginning and end of the list. Press

CLEAR to exit.

To redial a number:

• Press SPEAKER or DISP DIAL to dial the displayed number.

–OR–

Lift the corded handset to dial the displayed number.

• Press SPEAKER or lift the corded handset then press REDIAL /PAUSE to call the most recently called number (up to 30 digits).

30

Telephone operation

Options while on calls

Volume control

On a cordless handset:

While on a call, press VOLUME-/q CID to decrease or press VOLUME+/ DIRp to increase the listening volume.

On the telephone base:

While on a call, press VOLUME qp to increase or decrease the listening volume.

NOTES:

1. Handset and speakerphone volume settings are independent.

2. When the volume reaches the minimum or maximum setting, you hear two beeps.

Call waiting

If you subscribe to call waiting service from your telephone service provider, you hear a beep if someone calls while you are already on a call. Press

PHONE/ FLASH on the cordless handset or press FLASH on the telephone base to put your current call on hold and answer the new call. You can press

PHONE/ FLASH on the cordless handset or FLASH on the telephone base at any time to switch back and forth between the calls.

Mute

Use the mute function to turn off the microphone. You can hear the caller, but the caller does not hear you.

To mute the call on a cordless handset:

• Press MUTE/ DELETE to silence the microphone. When mute is on, the handset screen shows MUTED for a few seconds and the MUTE icon shows until mute is turned off.

PHONE 0:00:30

MUTED

MUTE

To un-mute the call on a cordless handset:

• Press MUTE/ DELETE again and resume speaking. When mute is turned off,

MICROPHONE ON shows temporarily on the handset screen.

To mute the call on the telephone base:

• Press MUTE to silence the microphone. When mute is on, the screen on the telephone base shows MUTED for a few seconds and the MUTE button turns red until mute is turned off.

MUTED

MSG #

- -

To un-mute the call on the telephone base:

• Press MUTE again and resume speaking. When mute is turned off,

MICROPHONE ON shows temporarily on the screen of the telephone base.

31

Telephone operation

Options while on calls

Chain dialing

Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID history, or redial memory while you are on a call.

Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history, or redial list.

To access the directory while on a call:

Using a cordless handset:

1. Press MENU/ SELECT .

>

DIRECTORY

CALL LOG

2. Press MENU /SELECT again to enter the >DIRECTORY.

3. Press q CID or DIRp to scroll to the desired number.

4. Press MENU /SELECT on a cordless handset to dial the number shown.

Using the telephone base:

1. Press DIRp to enter the DIRECTORY.


3. Press MENU /SELECT or DISP DIAL on the telephone base to dial the number shown.

To access the caller ID history (call log) while on a call:

Using a cordless handset:

1. Press MENU/ SELECT .

2. Press q CID or DIRp to scroll to >CALL LOG, then press

MENU /SELECT.

>

CALL LOG

DIRECTORY


4. Press MENU /SELECT on a cordless handset to dial the number shown.

Using the telephone base:

1. Press q CID to enter the CALL LOG.


3. Press MENU /SELECT or DISP DIAL on the telephone base to dial the number shown.

To access the last number redial while on a call:

Press REDIAL/ PAUSE on a cordless handset or the telephone base to show and dial the most recently dialed number. If you press REDIAL/ PAUSE again within two seconds, the system does not dial the number.

REDIAL

555-1234

NOTES:

1. You cannot edit a directory entry while on a call. For more details about the directory, see page 38.

2. You cannot copy a caller ID entry into the directory while on a call. For more details about the caller ID history, see page 47.

3. If you press REDIAL/ PAUSE while on a call, you can only view the most recent call, and you cannot erase the entry. For more details about the redial memory, see page 30.

4. Press and hold OFF/CLEAR on a handset, or press CLEAR on the telephone base to exit redial, directory or caller ID history when on a call.

32

Multiple handset use


Handset locator

The handset locator feature is useful if you misplace any handsets.

To start the paging tone:

• Press INTERCOM /HANDSET LOCATOR at the telephone base to start the paging tone on all handsets for 60 seconds.

INTERCOM TO: appears on the screen for five seconds before the paging tone is sent to all handsets.

NOTE: If you press OFF/CLEAR or MUTE/

DELETE

on a handset, the ringer of the handset is off, but the page cycle continues for the duration of the 60 seconds.

INTERCOM TO:

To stop the paging tone:

• Press PHONE/ FLASH , SPEAKER, or any dial pad key (0-9, *, or #) on the handset(s),

MSG #

- -

•

–OR–

Press INTERCOM /HANDSET LOCATOR on the telephone base.

**PAGING**

NOTE: The handset ringer volume also determines the volume of the paging tone. If the handset ringer volume level is set to off, that handset is silent for all calls and paging (page 14).

Join a call in progress

You can conference with another system handset or the telephone base while on a call.


Press PHONE/ FLASH or SPEAKER on another cordless handset.

Press OFF/ CLEAR or place the handset in the charger to hang up. The call does not terminate until all handsets and the telephone base hang up.


Lift the corded handset or press SPEAKER on the telephone base.

Place the corded handset in the telephone base or press SPEAKER to hang up. The call does not terminate until all handsets and the telephone base hang up.

NOTE: You can use a maximum of four cordless system handsets and the telephone base at the same time on an outside call.

33


Intercom

Use the intercom feature for conversations between handsets. You can buy additional expansion handsets (model AT&T CL80109) for this telephone base.

You can register up to 12 handsets to the telephone base.

The first nine handsets that you register are named Handsets 1-9. Use the handset number to initiate intercom and transfer calls.

Although the names for handsets 10-12 appear in their displays as 10-12, when you intercom or transfer to one of them, you must use *0 for Handset 10,

*1 for handset 11, and *2 for Handset 12.


1. Press INT on your handset when not in use.

• If you have a single handset system, your handset screen shows CALLING BASE. The telephone base rings and its screen shows HANDSET X IS CALLING.

• If you have more than one handset, your screen shows

INTERCOM TO: Enter a handset number, the screen then shows CALLING HANDSET X. The called handset rings and its screen shows either OTHER HANDSET IS CALLING or

HANDSET X IS CALLING.

-OR-

Enter 0 to intercom with the telephone base. The screen shows

CALLING BASE. The telephone base rings and its screen shows HANDSET X IS CALLING.

CALLING

OTHER HANDSET

OTHER HANDSET

IS CALLING

INTERCOM

2. To answer the intercom call, press PHONE/ FLASH , INT, SPEAKER or any dial pad keys (0-9, #, *) on the called handset. Both handsets now show

INTERCOM.

-OR-

Press SPEAKER or any dial pad key (0-9, * or #) on the telephone base, or lift the corded handset to answer the intercom call.

3. To end the intercom call,

Press OFF/CLEAR or INT on either handset, or place the handset in the charger.

-OR-

Press INTERCOM/ HANDSET LOCATOR or CLEAR on the telephone base if you are using speakerphone mode, or return the corded handset to the telephone base.

NOTES:

1. Before the intercom call is answered, you can cancel the intercom call by pressing

OFF/

CLEAR

or INT on the calling handset.

2. If the called handset is not answered within 100 seconds, or if it is in the directory or call log mode, or is on a call, or is out of range, the calling handset shows the message UNABLE TO

CALL TRY AGAIN.

3. Pressing OFF/ CLEAR or MUTE/ DELETE on a cordless handset, or pressing CLEAR or MUTE on the telephone base temporarily silences the intercom ringer.

34


Intercom

4. When two cordless handsets are on an intercom call, you can use a maximum of two cordless handsets and the telephone base for an outside call; when a cordless handset and the telephone base are on an intercom call, you can only use a maximum of two cordless handsets for an outside call.


You can initiate an intercom call at the telephone base with any system handset.

1. Press INTERCOM/ HANDSET LOCATOR on the telephone base, INTERCOM TO: appears on the screen.

2. Enter a handset number. The screen shows CALLING

HANDSET X. The called handset rings and its screen shows BASE IS CALLING.

CALLING

HANDSET X

MSG #

- -

3. On the ringing handset, press intercom call.

PHONE/ FLASH , INT,

SPEAKER, or any dial pad key (0-9, * or #) to answer the

BASE

IS CALLING

NOTES:

1. If you do not enter a handset number when INTERCOM TO: appears on the screen, the telephone base pages all system handsets. See Handset locator on page 33.

2. Before the intercom call is answered, you can cancel the intercom call by pressing CLEAR or

INTERCOM/

HANDSET LOCATOR

on the telephone base.

3. If the called handset is not answered within 100 seconds, or if it is in the directory or call log mode, or is on a call, or is out of range, the calling handset shows the message UNABLE TO

CALL TRY AGAIN.

4. Pressing OFF/

CLEAR

or MUTE/

DELETE

on a cordless handset temporarily silences the intercom ringer.

To end the intercom call:

• Press OFF/CLEAR or INT on the cordless handset, or place the handset in the charger.

-OR-

Press INTERCOM/ HANDSET LOCATOR or CLEAR on the telephone base if you are using speakerphone mode, or return the corded handset to the telephone base.

Answer an incoming call during an intercom call

If you receive an incoming outside call during an intercom call, there is an alert tone.


• To answer the call, press automatically.

•

PHONE/ FLASH . The intercom call ends

To end the intercom call without canceling the incoming call, press

OFF/ CLEAR .


Press SPEAKER or lift the corded handset to answer the incoming call. The intercom call ends automatically.

35


Call transfer using intercom

Use the intercom feature to transfer an outside call to the telephone base or a cordless system handset.


1. During a call, press INT.

INTERCOM TO:

• If you have a single handset system, the outside call is put on hold and your handset screen shows CALLING BASE. The telephone base rings and its screen shows HANDSET X IS

CALLING.

• If you have more than one handset, your screen shows

TRANSFER TO: Enter a handset number. The screen then shows CALLING HANDSET X and the called handset rings and its screen shows either OTHER HANDSET IS CALLING or HANDSET Y IS CALLING.

-OR-

CALLING

HANDSET X

HANDSET X

IS CALLING

Enter 0 to transfer to the telephone base. The screen shows

CALLING BASE. The telephone base rings and its screen shows HANDSET X IS CALLING.

2. On the ringing handset, press PHONE/ FLASH , INT,

SPEAKER, or any dial pad key (0-9, * or #) to answer the intercom call. You can now talk without the outside caller hearing the conversation.

INTERCOM

-OR-

On the telephone base, press INTERCOM/ HANDSET LOCATOR ,

SPEAKER or any dial pad key (0-9, * or #), or lift the corded handset to answer the intercom call. You can now talk without the outside caller hearing the conversation.

NOTES:

1. To cancel the transfer and return to the external call before the intercom call is answered, press and hold OFF/

CLEAR

, or press PHONE/

FLASH

or INT on your handset.

2. If the other handset does not answer the intercom call within 100 seconds, or if the other handset is in the directory or call log mode, or is out of range, the calling handset shows

UNABLE TO CALL TRY AGAIN on its screen and automatically returns to the external call.

3. From this intercom call, you have the following options:

•

•

•

You can let the other handset join you on the outside call in a three-way conversation. Press and hold INT on your handset.

You can transfer the call. Press OFF/CLEAR, or place your handset back in the charger. Your screen shows CALL TRANSFERED. The other handset automatically connects to the outside call.

You can alternate between the outside call ( OUTSIDE CALL appears on the screen) and the intercom call ( INTERCOM appears on the screen). Press INT on your handset to alternate.

36


Call transfer using intercom

• The other person can end the intercom call by pressing OFF/ CLEAR , or by placing the other handset back in the charger. The outside call continues with the original system handset.


1. During a call, press INTERCOM/ HANDSET LOCATOR.

• If you have a single handset system, the telephone base’s screen shows

CALLING HANDSET. The handset screen shows BASE IS CALLING.

• If you have more than one handset, the telephone base’s screen shows

TRANSFER TO: Use the dialing keys to select the handset number. The telephone base’s screen then shows CALLING HANDSET X. The handset screen shows BASE IS CALLING.

2. On the ringing handset, press PHONE/ FLASH , INT, SPEAKER, or any dial pad key (0-9, * or #) to answer the intercom call. You can now talk without the outside caller hearing the conversation.

3. From this intercom call, you have the following options:

•

•

•

•

You can let the handset join you on the outside call in a three-way conversation. Press and hold INTERCOM/ HANDSET LOCATOR on the telephone base.

You can transfer the call. Place your corded handset back in the telephone base, or press SPEAKER if you are using the speakerphone.

The telephone base’s screen shows CALL TRANSFERED. The handset automatically connects to the outside call.

You can alternate between the outside call ( OUTSIDE CALL appears on the screen) and the intercom call ( INTERCOM appears on the screen). Press

INTERCOM/ HANDSET LOCATOR on the telephone base to alternate.

The other person can end the intercom call by pressing OFF/ CLEAR , or by placing the other handset back in the charger. The outside call continues with the telephone base.

37

Directory

About the directory

Shared directory

The directory is in the telephone base and is common for all handsets. Changes made to the directory from any handset apply to all.

Robert Brown

888-883-2445

NOTE: Only one party can review the directory at a time. If another party tries to enter the directory, the screen shows NOT

AVAILABLE AT THIS TIME.

Robert Brown

888-883-2445

MSG #

- -

Capacity

The directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers.

A convenient search feature can help you find and dial numbers quickly

(page 44).

If there are already 50 entries, the screen shows LIST FULL. You cannot store a new number until you delete one.

Exiting the directory

On the handset, press OFF/ CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. Press and hold OFF/ CLEAR to return to the idle mode.

-OR-

On the telephone base, press CLEAR to cancel an operation, back up to the previous menu, or exit the menu display. Press and hold CLEAR to return to the idle mode.

If you pause for too long while creating or reviewing an entry, the procedure times out and you have to begin again.

38

Directory

Create directory entries

To create a new directory entry



2. Press q CID or DIRp to scroll to >DIRECTORY, then press

MENU /SELECT.

3. Press q CID or DIRp to highlight STORE.

4. Press MENU /SELECT.

5. Enter the telephone number when prompted.

>

DIRECTORY

CALL LOG

>

REVIEW

STORE

– Press q CID or DIRp to move the cursor to

the left or right.

– Press MUTE /DELETE to erase digits.

– Press and hold MUTE /DELETE to erase all digits.

>

STORE

REVIEW

– Press and hold REDIAL /PAUSE to enter a

three-second dialing pause (a p appears).

-OR-

Copy a number from the redial list by pressing

REDIAL/ PAUSE then q CID or DIRp, or

pressing REDIAL/ PAUSE repeatedly to locate the

number to copy. Press MENU /SELECT to copy the

number.

ENTER NUMBER

888-883-2445_

6. Press MENU /SELECT to save the number.

The display shows ALREADY SAVED if the number is already in the directory.

You cannot save the same number twice.

39

Directory


7. Enter the name when prompted.

• Use the dial pad to enter a name (up to 15 characters).

Each time you press a key, the character on that key

appears. Additional key presses produce other

characters on that key. See the chart below.

ENTER NAME

Robert Brown_

– Press q CID or DIRp to move the cursor to the

left or right.

– Press MUTE /DELETE to erase letters.

– Press and hold MUTE /DELETE to erase all letters.

– Press # to add a space.

7

8

5

6

3

4

1

2

*

#

9

0

Number key

M

P

G

J

A

D

1

1

T

W

0

* space

N

Q

H

K

U

X

B

E

2

#

V

Y

O

R

L

I

C

F

Characters by number of key presses

3

, n p h k u w b e

6

.

t

9 g j m

7 a d

5

-

6

S

4

5

8

Z

2

3

4

, o q l i v x f c

7

&

8 r y

?

!

/ ( ) @

9 s z

8. Press MENU /SELECT to store your new directory entry. The name and the telephone number appear. To change them later, see page 45.

Robert Brown

888-883-2445

40

Directory




2. Press MENU /SELECT again to enter the >DIRECTORY.

3. Press q CID or DIRp to highlight STORE.

4. Press MENU /SELECT.

5. Enter the telephone number when prompted.

>DIRECTORY

CALL LOG

MSG #

- -

– Press q CID or DIRp to move the cursor to

the left or right.

– Press X DELETE to erase digits.

– Press and hold X DELETE to erase all digits.

– Press and hold REDIAL /PAUSE to enter a

three-second dialing pause (a p appears).

-OR-

Copy a number from the redial list by pressing


pressing REDIAL/ PAUSE repeatedly to locate

the number to copy. Press MENU /SELECT to

copy the number.

>REVIEW

STORE

MSG #

- -

>STORE

REVIEW

MSG #

- -

ENTER NUMBER

888-883-2445_

MSG #

- -

6. Press MENU /SELECT to save the number in the display.

The display shows ALREADY SAVED if the number is already in the directory.

You cannot save the same number twice.

41

Directory


7. Enter the name when prompted.

• Use the dial pad to enter a name (up to 15

characters). Each time you press a key, the

character on that key appears. Additional

key presses produce other characters on that key.

See the chart below.

ENTER NAME

Robert Brown_

MSG #

- -

– Press q CID or DIRp to move the cursor to the left or right.

– Press X DELETE to erase letters.

– Press and hold X DELETE to erase all letters.

– Press # to add a space.

7

8

5

6

3

4

1

2

*

#

9

0

Number key

M

P

G

J

A

D

1

1

T

W

0

* space

N

Q

H

K

U

X

B

E

2

#

V

Y

O

R

L

I

C

F

Characters by number of key presses

3

, n p h k u w b e

6

.

t

9 g j m

7 a d

5

-

6

S

4

5

8

Z

2

3

4

, o q l i v x f c

7

&

8 r y

?

!

/ ( ) @

9 s z

8. Press MENU /SELECT to store your new directory entry.

The name and the telephone number appear. To change them later, see page 46.

MSG #

- -

Robert Brown

888-883-2445

42

Directory

Review directory

To review directory entries


1. Press DIRp when in idle mode to show the first entry in the directory.

DIRECTORY EMPTY appears if there are no directory entries.

OR-

You can also show the first entry in the directory by pressing MENU/ SELECT when in idle mode, then press q CID or DIRp to scroll to >DIRECTORY, then press MENU /SELECT twice.

2. Press q CID or DIRp to browse through the directory. Entries appear alphabetically by the first letter in the name.


1. Press DIRp when in idle mode to show the first entry in the directory.


OR-

You can also show the first entry in the directory by pressing MENU/ SELECT when in idle mode, then press MENU /SELECT twice.

2. Press q CID or DIRp to browse through the directory. Entries appear alphabetically by the first letter in the name.

NOTE: If the telephone number in the directory exceeds 15 digits, <* appears in front of the telephone number. Press * to move towards the end of the telephone number or press # to

move towards the beginning of the telephone number.

43

Directory

Search directory

To search by name

Follow the steps below to search for directory entries on a cordless handset or the telephone base.

1. Press DIRp in idle mode to show the first listing in the directory.


•

•

•

•

2. When a name entry appears, press the dial pad keys (2-9) to start a name search.

The directory shows the first name beginning with the first letter associated with the dial pad key if there is an entry in the directory beginning with that letter.

3. To see other names starting with the letters on the same dial pad key, keep pressing the key. The names appear in alphabetical order.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:

•

If you press 5 (JKL) once, you see Jennifer.

If you press 5 (JKL) twice, you see Jessie.

If you press 5 (JKL) three times, you see Kevin.

If you press 5 (JKL) four times, you see Linda.

If you press 5 (JKL) five times, you see Jennifer again.

NOTES:

1. If there is no name matching the first letter of the key you press, the directory shows a name matching the following letters of the key.

2. If you press a key (2-9) and no name starts with the letters on that key, the directory shows the entry matching the next letter in the directory.

44

Directory

To dial, delete or edit entries

To dial, delete or edit a directory entry (name and number), the entry must be shown on the handset. Use the directory review or search (pages 43-44) to show an entry.

Display dial

To dial a displayed number from the directory,

• Press PHONE/ FLASH or SPEAKER on a cordless handset.

-OR-

• Press DISP DIAL or SPEAKER on the telephone base, or lift the corded handset.

To delete an entry

When a directory entry appears, press MUTE /DELETE on a cordless handset or press X DELETE on the telephone base to delete the displayed entry from the directory. You cannot retrieve a deleted entry.

To edit an entry

When a directory entry appears:


1. Press MENU /SELECT to modify the entry. You are prompted to EDIT NUMBER.

Andrew

888-490-2005

Press MUTE /DELETE to erase digits.

Press and hold MUTE /DELETE to erase all digits.

Press q CID or DIRp to move the cursor to the left

or right.

EDIT NUMBER

888-883-2445_

Press and hold REDIAL /PAUSE to add a three-second

pause, if desired (a p appears).

EDIT NAME

REDIAL /PAUSE. Then press qCID or DIRp, or press

REDIAL /PAUSE repeatedly to locate the number to

copy. Press

number.

MENU /SELECT to copy the selected

2. Press MENU /SELECT. You are prompted to EDIT NAME.

Andy_

Andy

888-883-2445

Press MUTE /DELETE to erase characters.

• Press and hold MUTE /DELETE to erase all digits.

• Press # to insert a space.

Press q CID or DIRp to move the cursor to the left or right.

3. Press MENU /SELECT to confirm.

45

Directory

To dial, delete or edit entries


1. Press MENU/ SELECT to modify the entry. You will be prompted to EDIT NUMBER.

MSG #

- -

Andrew

888-490-2005

Press X DELETE to erase digits.

• Press and hold X DELETE to erase all digits.

Press q CID or DIRp to move the cursor to the

left or right.

Press and hold REDIAL /PAUSE to add a three-

second pause if desired (a p appears).

•


pressing REDIAL/ PAUSE repeatedly to locate the

number to copy. Press MENU/ SELECT to copy the

number.

2. Press MENU /SELECT. You will be prompted to EDIT

NAME.

EDIT NUMBER

888-883-2445_

MSG #

- -

EDIT NAME

Andy_

MSG #

- -

MSG #

- -

Andy

888-883-2445

Press X DELETE to erase characters.

• Press and hold X DELETE to erase all digits.



3. Press MENU/ SELECT to confirm .

46

Caller ID

About caller ID

This product supports caller ID services that most telephone service companies provide. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, while on another call.

CHRISTINE SMITH

888-722-7702

It might be necessary to change your telephone service to use this feature. Contact your telephone service provider if:

• You have both caller ID and call waiting, but as separate services (you might need to combine these services).

MSG #

- -

CHRISTINE SMITH

888-722-7702

10:01

AM

• You have only caller ID service, or only call waiting service.

10:01 AM

NEW

11/23

• You don’t subscribe to caller ID or call waiting services.

There are fees for caller ID services. In addition, services may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment. The time and date are from the telephone service provider along with the call information.

Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers. To view call log entries with numbers between 16 and 23 digits, you must save the entry to the directory (see page 52)

NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service.

47

Caller ID

Caller ID history

How the caller ID history (call log) works

The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls.

This information is shared by the telephone base and all system handsets. If you answer a call before the information appears on the screen, it does not show in the caller ID history.

Review the caller ID history to find out who called, to easily return the call, or to copy the caller’s name and number into your directory.

XX MISSED CALL(S) appears if there are new call log entries (including missed and unreviewed calls). CALL LOG EMPTY appears if there are no records in the call log.

NOTES:

1. Only one party can review the caller ID history at a time. If another party tries to enter the directory or caller ID history, it shows NOT AVAILABLE AT THIS TIME.

2. Each entry may have up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear. For call log entries with numbers between 16 and 23 digits, in order to view the entire number, you must save the entry to the Directory (page 52). For instructions on viewing the digits, see the note on page 43.

If the phone number has more than 24 digits, it is not saved or shown in the call log. The caller

ID information might not be available for every incoming call.

3. The callers might intentionally block their names and/or telephone numbers.

10:01 AM

Handset screen display

Caller’s name

Caller’s number

CHRISTINE SMITH

888-722-7702

NEW

11/23

Appears when the call is missed and unreviewed

Time of call Date of call

Screen display of the telephone base

Caller’s name

MSG #

- -

CHRISTINE SMITH

888-722-7702

10:01

AM

Caller’s number

Appears when the call is missed and unreviewed

Time of call

Date of call

48

Caller ID

Caller ID operation

Memory match

If the incoming telephone number exactly matches a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.

For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

NOTE: The number you see on your caller ID is in the format from the phone company. The phone company usually delivers ten-digit phone numbers (area code plus phone number). If the telephone number of the caller does not exactly match a number in your directory, the name appears from the phone company records. For example, if the phone company includes the area code and the directory number does not, the name appears as delivered by the phone company.

Missed (new) calls indicator

When a cordless handset or the telephone base is in idle mode and has unreviewed calls, its screen shows XX MISSED CALLS.

HANDSET 1

6 MISSED CALLS

All unreviewed entries are counted as missed calls. Each time you review a call log entry with the icon NEW, the number of missed calls decreases by one.

If you do not want to review the missed calls one by one, but you still want to keep them in the caller ID history, you can press and hold OFF /CLEAR on a cordless handset or press and hold CLEAR on the telephone base for four seconds when the handset is idle. All the entries in the caller ID history become old (have been reviewed), and the system removes the missed calls alert from the display.

Robert Brown

888-883-2445

10:31 AM

BASE

NEW

11/23

6 MISSED CALLS

Robert Brown

888-883-2445

MSG #

- 10:01 AM 11/23

49

Caller ID

Caller ID operation

To review the caller ID history


1. When a handset is in idle mode, press q CID to review the caller ID history in reverse chronological order starting with the most recent call.

-OR-

You can also review the caller ID history by pressing MENU /SELECT, then press q CID or DIRp to scroll to >CALL LOG, then press MENU /SELECT twice to REVIEW.

2. Press q CID or DIRp to scroll through the list.

3. Press OFF/CLEAR to exit the caller ID history.

You hear a double beep when the list reaches the beginning or end of the call log.


1. Press q CID to review the caller ID history. The caller ID history displays the caller ID entries in reverse chronological order starting with the most recent call.

-OR-

You can also review the caller ID history by pressing MENU/ SELECT , then use qCID or DIRp to scroll to the >CALL LOG, then press MENU /SELECT twice to REVIEW.

2. Press q CID or DIRp to scroll through the list.

3. Press CLEAR to exit the caller ID history.

You hear a double beep when the list reaches the beginning or end of the call log.

Make a call log entry ready to dial

Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call log.

While reviewing the call log, press # repeatedly on a cordless handset or the telephone base to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.

Press 1 repeatedly on a cordless handset or the telephone base if you need to add or remove 1 in front of the telephone number before dialing or saving it in the directory.

883-2445

1-883-2445

888-883-2445

1-888-883-2445

883-2445

1-883-2445

888-883-2445

1-888-883-2445

Press #

Press 1

When the number shows in the correct format for dialing, press

PHONE/ FLASH or SPEAKER to call the number on a cordless handset.

Press SPEAKER or DISP DIAL, or lift the corded handset to call the number on the telephone base.

50

Caller ID

Caller ID operation

Dial a call log entry


1. When in the call log, press q CID or DIRp to browse.

2. Press PHONE/ FLASH or SPEAKER to dial the entry.



2. Press SPEAKER or DISP DIAL, or lift the corded handset to dial the entry.

Delete entries


• Press MUTE /DELETE to delete the shown entry from the caller ID history.

• Follow the steps below to delete all call log entries.

1. Press MENU/ SELECT when in idle mode.

2. Press q CID or DIRp to scroll to >CALL LOG, then press MENU /SELECT.

3. Press q CID or DIRp to scroll to >DEL ALL CALLS, then press

MENU /SELECT.

4. When the screen shows DELETE ALL CALLS? press MENU /SELECT to

clear the caller ID history of all entries, or press OFF/CLEAR to exit

and leave all entries in the caller ID history intact.


• Press X DELETE to delete the shown entry from the caller ID history.

• Follow the steps below to delete all caller ID history.

1. Press MENU/ SELECT when in idle mode

2. Press q CID or DIRp to scroll to >CALL LOG, then press MENU /SELECT.

3. Press q CID or DIRp to scroll to >DEL ALL CALLS, then press

MENU /SELECT.

4. When the screen shows DELETE ALL CALLS? press MENU /SELECT to

clear the caller ID history of all entries, or press CLEAR to exit and leave

all entries in the caller ID history intact.

51

Caller ID

Caller ID operation

Save a call log entry to the directory



2. Press MENU /SELECT to select an entry. The screen displays EDIT NUMBER.

3. Use the dialing keys to edit the number.

Press MUTE /DELETE to backspace and erase a digit.

Press and hold MUTE /DELETE to erase the entire entry.


Press and hold REDIAL /PAUSE to insert a dialing pause (a p appears).

4. Press MENU /SELECT to move to the name. The screen displays EDIT NAME.

• Press MUTE /DELETE to erase characters.

• Press and hold MUTE /DELETE to erase all characters.

• Press q CID or DIRp to move the cursor to the left and right.


5. Press MENU /SELECT when done and the handset shows SAVED.

•

ALREADY SAVED.

If there is no caller ID information, the handset shows UNABLE TO

SAVE.



2. Press MENU /SELECT to select an entry. The screen displays EDIT NUMBER.

3. Use the dialing keys to edit the number.

Press X DELETE to backspace and erase a digit.

Press and hold X DELETE to erase the entire entry.


Press and hold REDIAL /PAUSE to insert a dialing pause (a p appears).

4. Press MENU /SELECT to move to the name. The screen displays EDIT NAME.

• Press X DELETE to erase characters.

• Press and hold X DELETE to erase all characters.

• Press q CID or DIRp to move the cursor to the left and right.


52

Caller ID

Caller ID operation

5. Press MENU /SELECT when done and the handset shows SAVED.

ALREADY SAVED.

•

SAVE.

UNABLE TO

NOTES:

1. You might need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers might appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls (page 50).

2. If neither the name nor number is available, UNABLE TO SAVE appears.

53

Caller ID

Reasons for missing caller ID information

There are also occasions when other information or no information shows for various reasons:

On-screen message Reason

PRIVATE NUMBER The caller prefers not to show the phone number.

PRIVATE NAME The caller prefers not to show the name.

PRIVATE CALLER The caller prefers not to show the phone number and name.

UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.

UNKNOWN NAME Your telephone service provider cannot determine the caller’s name.

UNKNOWN CALLER Your telephone service provider cannot determine the caller’s name and telephone number. Calls from other countries may also generate this message.

54

Answering system

About the answering system

Answering system and voicemail

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

•

•

If and NEW VOICEMAIL display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.

To listen to messages recorded on your digital answering system, press

PLAY/ STOP button on the telephone base (page 57).

Some telephone service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail.

To check what services you have and how to access them, contact your telephone service provider.

You can use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers. To learn how to program your voicemail settings, contact your telephone service provider. If you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message by following the instructions below.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

Message capacity

The answering system can record and store up to 99 messages. Each message can be up to four minutes in length. The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.

Turn the answering system on or off at the telephone base

Unless you change it, the answering system is on and ready to record messages. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages.

Press ANSWER ON to turn the answering system on or off. If the answering system is turned on, it announces “Calls will be answered.” If the answering system is turned off, it announces “Calls will not be answered.”

55

Answering system

About the answering system

Voice prompts

The system provides voice prompts to guide you through remote access and recording outgoing announcements.

New message indication

The message counter on the telephone base flashes and

shows on the handset when there are new answering system messages.

If the new message alert tone is turned on (page 22), the telephone base beeps every 10 seconds when there are

MSG#

1 unreviewed messages.

BASE

10:01

AM

HANDSET 1

NOTE: If the answering system has less than five minutes of recording time left, it announces the remaining time.

10:31 AM 11/23

Call screening at the telephone base

If the answering system is on and the telephone base volume is not off (set to 1 or higher), you hear the announcement and the incoming message when receiving a call. If you want the telephone base to be silent while recording messages, make sure you set the telephone base volume to 0.

Call intercept

While screening a call, you can stop recording and speak to the caller.

• Press PHONE/ FLASH or SPEAKER on a cordless handset.

-OR-

• Press SPEAKER or lift the corded handset.

Base ringer

Press VOLUME pq on the telephone base to adjust the ringer volume when the telephone is not in use.

You hear a sample of the ringer while adjusting the volume. The telephone base announces, “Base ringer is off.” when you set the volume to 0.

Temporarily turning off the message alert tone

Pressing any telephone base key temporarily silences the message alert tone.

If you press X DELETE when in idle mode, there is a voice prompt to direct you to press X DELETE again to delete all old messages, and the message alert tone is temporarily off.

The message alert tone is reactivated with the next incoming message.

56

Answering system

Message playback

If you have new messages, you hear only the new messages (oldest first). If there are no new messages, the system plays back all the messages (oldest first).

When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. After the last message, you hear, “End of messages.” If the system has less than five minutes of recording time left, you hear the remaining time.

To listen to messages at the telephone base:

Press PLAY/ STOP on the telephone base to listen to the messages. The system announces the number of messages, then begins playback. Press

PLAY /STOP again to end the message playback.

To listen to messages on a cordless handset:


2. Press MENU /SELECT again to select >ANS. SYSTEM.

3. Press MENU /SELECT to select >PLAY MSGS.

The system announces the number of messages, then begins playback. The message sequence is shown on the handset screen. If there are no recorded messages, the screen shows

NO MESSAGES.

>

>

ANS. SYSTEM

DIRECTORY

PLAY MSGS

DEL ALL OLD

5-STOP 3-DELETE

4-REPEAT 6-SKIP

MSG#

1/2

57

Answering system

Message playback

Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message.

•

•

When messages are playing on the telephone base:

• Press VOLUME pq to adjust the message playback volume.

•

Press SKIP to skip to the next message.

Press REPEAT to repeat the message. Press twice to hear the previous message.

Press X DELETE to delete the message.

•

•

•

•

• Press PLAY /STOP to stop the playback.

When messages are playing on the handset:

• Press q CID or DIRp to adjust the message playback volume.

Press 6 to skip to the next message.

Press 4 to repeat the message. Press twice to hear the previous message.

Press 3 to delete the message.

Press 5 to stop the playback.

• Press SPEAKER to switch between speakerphone mode and handset mode.

To delete all old messages

You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.

To delete all old messages on the telephone base:

1. When the telephone is idle, press X DELETE. The system announces, “To delete all old messages, press DELETE again.”

>

ANS. SYSTEM

DIRECTORY

2. Press X DELETE again. The system announces, “All old messages deleted.”

To delete all old messages on the handset:

1. Press MENU/ SELECT when in idle mode to enter the main menu.


3. Press q CID or DIRp to select >DEL ALL OLD, press

MENU /SELECT, the screen then shows DELETE ALL OLD

MSGS?

4. Press MENU /SELECT again to confirm. The screen shows

ALL OLD MSGS DELETED! and you hear a confirmation tone.

>

DEL ALL OLD

RECORD MEMO

DELETE ALL

OLD MSGS?

ALL OLD MSGS

DELETED!

58

Answering system

Recording & playing memos

Memos are messages you record at a handset. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or leave a message for others who use the answering system.

To record a memo



3. Press q CID or DIRp to select >RECORD MEMO, then press MENU /SELECT.

The system announces, “Record after the tone. Press 5 when you are done.”

You can record a memo for up to four minutes. The system does not save memos shorter than one second.

4. Speak facing the handset to record the memo.

5. Press 5 to stop recording. The system announces, “Recorded.”

NOTE: If you record a memo when the memory is full, the system announces, “Memory is

full.”

To play back a memo

Play memos the same way as messages. See Message playback on page 57.

59

Answering system

Base message counter displays

The base message counter shows the total number of answering system messages. See the table below for other message counter displays.

Message counter

BASE

MSG#

1 10:01

AM

11/23

Message counter displays

0 No messages.

0 (flashing) You need to set the clock (pages 16 & 25).

1-99 Total number of old messages and memos, or message number currently playing during old message playback.

1-99 (flashing)

1-99 & F

(alternating)

- -

Total number of messages and memos. The number flashes when there are new (unreviewed) messages.

After a power failure, the number in the message counter flashes to indicate that you need to set the clock.

Memory is full. You must delete some messages before recording new messages.

The system is answering a call on the telephone base, or someone is trying to reach it remotely. The system is in program mode.

60

Answering system

Remote access

You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone.

To remotely reach your answering system:

1. Dial your telephone number from any touch-tone telephone.

2. When the system answers, enter the two digit remote access code ( 19 is the default code, see page 22 to change it).

The system automatically announces the number of messages (new and/or old) if there are any, and then begins to play them.

3. You can also enter the following remote commands.

Remote commands

1 Press to listen to all messages.

2

3

Press to listen to new messages only.

Press to delete the current message (during playback).

33 Press twice to delete all old messages.

4 Press to repeat the current message (during playback).

44 Press twice to listen to the previous message.

5 Press to stop any operation (including recording).

*5 Press to listen to a list of remote commands.

6 Press to skip to the next message (during playback).

*7 Press to record a new announcement.

8 Press to end remote access (the call will be terminated).

0 Press to turn the answering system on or off.

4. Hang up to end the call and save all undeleted messages.

Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference.

61

Answering system

Remote access

NOTES:

1. If you do not enter a valid remote access code, the system answers the call automatically.

2. If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.

3. If you want to delete all the old messages remotely, press 3 twice in remote standby mode.

4. If the memory is full, the answering system answers after 10 rings and announces, “Memory is

full. Enter the remote access code.” Enter your remote access code to access the messages and announcements.

62

Appendix A

Alert tones and lights

Handset screen icons

Battery status - battery is charging (animated display).

Battery status - low battery (flashing); place handset in the charger to recharge.

SPEAKERPHONE - the speakerphone is in use.

Ringer off - the handset ringer is off.

NEW VOICEMAIL - there are new voicemail from the telephone service provider .

ANS ON Answering system is on.

Message - new message in the answering system.

NEW Missed and unreviewed calls.

MUTE Microphone is off.

MSG #

1/2 Message counter - number of messages playing.

10:01 AM

MUTE

ANS ON

NEW

MSG #

1/2

Handset alert tones

Two short beeps

Four short beeps

Three beeps

Three rising tones

You are pressing the q CID or DIRp keys when the volume is already at its highest or lowest setting.

Low battery warning.

Out of range while the handset is on a call.

The system has completed the command successfully.

Telephone base tone

Beeps every 10 seconds Message alert.

Lights

CHARGE

On when the handset is charging in the charger.

IN USE

On when the handset is in use or when you are registering a handset.

Flashes when another telephone is in use on the same line, or when you are deregistering handset(s) from the telephone base.

Flashes quickly when there is an incoming call.

ANSWER ON

Lit when the answering system is on and ready to receive calls.

VOICEMAIL

Flashes when you have new voicemail. Voicemail service is from your telephone service provider.

63

Lighted display

Lighted key pad

SPEAKER

On when the speakerphone is on.

Appendix B

Handset and telephone base display screen messages

Screen display messages

ALREADY SAVED

CALL LOG EMPTY

CALL TRANSFERED

The telephone number you have entered is already in the directory.

You are trying to reach an empty caller ID history.

You are transferring an outside call to another cordless handset or the telephone base.

The handset is calling the other handset (for intercom calls).

CALLING

HANDSET X

(For systems with two or more handsets)

CHARGING

CONNECTING...

DIRECTORY EMPTY

ENDED

HANDSET X

IS CALLING

(For systems with three or more handsets)

HANDSET X

REGISTERED

INCOMING CALL

INTERCOM

INTERCOM ENDED

INTERCOM TO:


LINE IN USE

A handset with a low battery is in the charger.

The handset has lost communication with the telephone base.

There are no directory entries.

You have just ended a call.

Another system handset is calling.

The handset registration is successful, with X being the handset number.

There is a call coming in.

The handset is on an intercom call.

The intercom call has just ended.

You have started the intercom process, and need to enter the number of the handset you wish to call.

LIST FULL

LOW BATTERY

MICROPHONE ON

XX MISSED CALLS

MUTED

NEW VOICEMAIL

NO LINE

An extension phone, or one of the handsets, or the telephone base is in use.

The directory is full. You cannot save any new entries unless you delete some current entries.

You should charge the battery.

Mute is off so the other party can hear your voice.

There are new calls in the caller ID history.

The microphone is off.

There are new voicemail messages.

There is no telephone line connection.

64

Appendix B

Handset and telephone base display screen messages

Screen display messages

NO SIGNAL, CALL

ENDED

The handset is out of range while on a call.

NOT AVAILABLE

AT THIS TIME

Someone else is already using the directory or caller ID history.

The other handset is calling.

OTHER HANDSET IS

CALLING

(For system with two handsets)

OUTSIDE CALL You are on the external call during call transfer.

** PAGING **

The telephone base is paging handset(s).

PHONE The handset is in use.

PLACE IN

CHARGER

The battery is very low. The handset should be charged.

RINGER MUTE The ringer is off temporarily during an incoming call.

SAVED

The entry in caller ID history is now in the directory.

SPEAKER

The handset speakerphone is in use.

TRANSFER TO:


You have started transferring a call, and need to enter the desired handset number.

UNABLE TO CALL

TRY AGAIN

Failed intercom or conference call (there are already two handsets being used).

UNABLE TO SAVE

You are trying to save an entry with no name or number from the caller ID history.

65

Appendix C

Expansion handset

Your new AT&T CL84109/CL84209/CL84309 telephone system can accommodate up to 12 handsets. You can add new handsets (AT&T CL80109, available separately) to your telephone system, you must register each device with the telephone base before use. To register a new handset, see page 67.

The handset with the CL84109 comes as HANDSET. You can register up to 11 additional handsets to the telephone base, and the handset numbers are in numerical order ( HANDSET 2, HANDSET 3, HANDSET 4 and so on).

The handsets that come with the CL84209 are HANDSET 1, HANDSET 2. You can register up to 10 additional handsets to the telephone base, and they are assigned numbers in sequential order ( HANDSET 3, HANDSET 4, HANDSET 5 and so on).

The handsets that come with the CL84309 are HANDSET 1, HANDSET 2 and

HANDSET 3. You can register up to nine additional handsets to the telephone base, and they are assigned numbers in sequential order ( HANDSET 4,

HANDSET 5, HANDSET 6 and so on).

66

Appendix C

Expansion handset

Adding and registering handsets (optional)

Handsets purchased separately (AT&T CL80109) need to be registered to the telephone base before use. When first purchased, all expansion handsets show NOT REGISTERED on the screen. New handsets may need to be charged without interruption for at least 10 minutes before registering to the telephone base.

NOT REGISTERED

To register a handset to your telephone base

1. Make sure the handset is out of the charger and shows NOT

REGISTERED before you begin registration.

NOT REGISTERED

2.

Press and hold INTERCOM /HANDSET LOCATOR on the telephone base for about four seconds (until the red IN USE light on the telephone base is on) and then release the button, the screen of the telephone base shows REGISTERING...

REGISTERING... The IN USE light remains on while the telephone base attempts to register a handset.

MSG#

--

3. Place the unregistered handset into the charger, PRESS

HNDST LOC 4 SEC ON BASE shows on the handset screen.

The handset is now registering with the telephone base. The handset then shows PLEASE WAIT... and it takes up to 60 seconds to complete the registration. There is a beep sound when the registration is successful. The handset shows

HANDSET X REGISTERED, with X being the handset number

(1-12).

PRESS HNDST LOC

4 SEC ON BASE

PLEASE WAIT...

NOTES:

1. If the registration is not successful, the screen shows NOT REGISTERED. To reset the handset, remove the handset from the charger, then start again from step 2 above.

2. You cannot register a handset if any other system handset is in use.

HANDSET X

REGISTERED

67

Appendix C

Expansion handset

Deregistering a handset

You may need to deregister your handsets if:

You have twelve registered handsets and need to replace a handset.

-OR-

You wish to change the designated handset number of your registered handsets.

You must first deregister ALL the handsets, and then re-register each handset you wish to use, one at a time.

Please read carefully through all the instructions on this page before beginning the deregistration process.

To deregister all handsets

1. Press and hold INTERCOM /HANDSET LOCATOR on the telephone base for about 10 seconds (until the IN USE light starts to flash), then release the

INTERCOM /HANDSET LOCATOR button.

2. Immediately press and release INTERCOM /HANDSET LOCATOR again. You must press INTERCOM /HANDSET LOCATOR while the IN USE light is still flashing. (The light flashes for about seven seconds. If the light stops flashing, pick up the handset and place it back into the charger, then start again with step one above.)

3. The handsets show CONNECTING... and it takes about 10 seconds to complete the deregistration process. ALL handsets show NOT REGISTERED when deregistration is successful.

4. To re-register handsets to the telephone base, follow the registration instructions on page 67.

NOTES:

1. If the deregistration process is not successful, you might need to reset the system and try again. To reset: pick up the handset and press the PHONE/FLASH button, then press the

OFF/CLEAR button and place the handset back into the charger. You can also reset by unplugging the power from the telephone base and plugging it back in.

2. You cannot deregister the handset(s) if any other system handset is in use.

3. Even if the battery is depleted, you can still deregister the handset by following the steps above.

After the handset is charged for at least 10 minutes, the screen shows NOT REGISTERED.

68

Appendix D

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For

Customer Service, visit our website at www.telephones.att.com

or call

1 (800) 222-3111 . In Canada, dial 1 (866) 288-4268 .

My phone doesn’t work at all.

I cannot get a dial tone.

•

•

•

•

•

•

•

Make sure the power cord is securely plugged in.

Make sure you plug the battery connector securely into the cordless handset.

Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.

Charge the battery in the cordless handset for at least

16 hours. For optimum daily performance, return the cordless handset to the charger when not in use.

If the battery is depleted, it might take approximately

10 minutes to charge the handset before it shows

LOW BATTERY, see page 8 for details.

Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

You may need to purchase a new battery. Please refer to Battery installation & charging in this user’s manual on pages 8-9.

•

•

•

•

First try all the suggestions above.

Move the cordless handset closer to the telephone base. You might have moved out of range.

If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your telephone service provider.

Your line cord might be malfunctioning. Try installing a new line cord.

I cannot dial out.

•

•

First try all the suggestions above.

Make sure you have a dial tone before dialing. The cordless handset might take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

69

Appendix D

Troubleshooting

•

•

Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.

If the other phones in your home are having the same problem, contact your telephone service provider

(charges might apply).

My cordless handset isn’t performing normally.

•

•

•

•

Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.


Reset the telephone base. Unplug the electrical power.

Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products can cause interference to your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: television sets, VCRs, or other cordless telephones.

The handset registration is unsuccessful.

Follow the steps below to re-register the handset.

1. Make sure the handset is out of the charger and shows

NOT REGISTERED before you begin registration.

2. Press and hold INTERCOM /HANDSET LOCATOR for about four seconds (until the red IN USE light on the telephone base is on) and then release the button.

3. Place the unregistered handset into the charger.

Refer to the handset registration section on page 67 for details.

The handset screen shows

PRESS HNDST

LOC 4 SEC ON

BASE and the handset is out of the charger.

Unplug the battery from the handset and plug it back in

(page 8). The screen should now show NOT REGISTERED and you can follow the registration instructions on page 67.

70

Appendix D

Troubleshooting

CONNECTING... appears on my cordless handset.

•

•

•

•

•

Ensure you plug the telephone base in properly and the power is on.

Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize.


Reset the telephone base. Unplug the electrical power.

Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: television sets, VCRs, or other cordless telephones.

The batteries do not hold a charge.

•

•

•

•

If the cordless handset is in the charger and the charge light is not on, refer to The charge light is off

(page 74) in this Troubleshooting guide.



If the battery is depleted, it might take approximately four minutes to charge the handset before it can resume display on the screen.

You might need to purchase a new battery. Please refer to Battery installation & charging in this user’s manual on pages 8-9.

I get noise, static, or weak signals even when

I’m near the telephone base.

•

•

If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems as a result of DSL interference.

Please contact your DSL service provider for more information about DSL filters.

You may be able to improve the performance of your cordless phone by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.

71

Appendix D

Troubleshooting

•

•

•

•

•

Other electronic products can cause interference to your cordless phone. Try installing your phone as far away from the following electronic devices as possible: television sets, VCRs, or other cordless telephones.

Do not install this phone near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.

If you plug your phone in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

Relocate your phone to a higher location. The phone might have better reception in a high area.


(charges may apply).

I experience poor sound quality when using the speakerphone.

•

•

•

For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dial pad facing up.

Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should stop speakerphone operation and return to normal handset mode.

When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.

I hear other calls while using my phone.

• Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider.

72

Appendix D

Troubleshooting

My cordless handset does not ring when I receive a call.

•

•

•

•

•

•

•

•

•

•

•

Make sure that the ringer is not off. Refer to the section on ringer selection in this user’s manual.

Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. Make sure you plug in the power cord securely.

The cordless handset may be too far from the telephone base.



You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones.

The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor.


(charges might apply).

Test a working phone at the phone jack. If another phone has the same problem, contact your telephone service provider (charges might apply).

Other electronic products can cause interference with your cordless phone. Try installing your phone as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.

Re-install the battery, and place the cordless handset in the charger. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

Your line cord might be malfunctioning. Try installing a new line cord.

My calls cut in and out while I’m using my cordless handset.

•

•

Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from the following electronic devices as possible: television sets, VCRs, or other cordless telephones.

Do not install this phone near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.

73

Appendix D

Troubleshooting

•

•

•

•

•

If you plug your phone in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector.

Relocate your telephone base to a higher location. The phone might have better reception when installed in a high area.


(charges may apply).

Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should stop speakerphone operation and return to normal handset mode.

When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.

The charge light is off.

My caller ID isn’t working.

•

•

•

Make sure you plug the power and line cords in correctly and securely.

Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Clean the cordless handset and telephone base charging contacts each month with a pencil eraser or cloth.

•

•

Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.

The caller must be calling from an area that supports caller ID.

74

Appendix D

Troubleshooting

•

•

Both you and your caller’s telephone companies must use caller ID compatible equipment.

If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone base and the telephone wall jack. The filter prevents noise and caller ID problems resulting from DSL interference.

Please contact your DSL service provider for more information about DSL filters.

An envelope icon shows on the display or the

VOICEMAIL light is flashing and I don’t know why.

I cannot retrieve voicemail messages.

System does not receive caller ID when on a call.

• Your telephone has voicemail indication that is separate from the built-in answering system. If appears on the display or the VOICEMAIL light flashes, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

• Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently

(page 55). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.

• Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller

ID features works only if both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.

The answering system is recording incomplete messages.

•

•

•

•

If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes.

If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.

If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

If the caller’s voice is very soft, the system may stop recording and disconnects the call.

75

Appendix D

Troubleshooting

I have difficulty hearing messages.

•

•

Press VOLUMEp to increase speaker volume on the telephone base.

Press DIR p/+VOLUME to increase the listening volume on a handset.

The answering system does not answer after correct number of rings.

System announces “Time and day not set.”

• Make sure that the answering system is on (page 19 or 55). When the answering system is on, ANS ON should show on the handset and the ANS ON/OFF button should be lit on the telephone base.

• If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 21).

• If the memory is full or if the answering system is off, the answering system answers after 10 rings.

• In some cases, the answering system is affected by the ringing system used by the telephone service provider

(page 55).

• If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail (page 17). To determine how many rings will activate your voicemail, contact your telephone service provider.

• If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

• You need to reset the system clock (pages 16 & 25).

System does not respond to remote commands.

• Make sure to enter your remote access code correctly

(page 61).

• Make sure you are calling from a touch-tone phone.

When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

• The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

76

Appendix D

Troubleshooting

The answering system does not record messages.

Outgoing announcement is not clear.

Common cure for electronic equipment.

• There may be interference on the phone line you are using. Press the dial pad keys firmly.

• Make sure answering system is on ((page 19 or 55)..

When the answering system is on, ANS ON should show on the handset and the ANS ON/OFF button should be lit on the telephone base.

• When the answering machine memory is full, it does not record new messages until some old messages are deleted.

• If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail (page 17). To determine how many rings will activate your voicemail, contact your telephone service provider.

• If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

• When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the telephone base.

• Make sure there is no background noise (TV, music, etc.) while recording.

•

•

•

•

If the telephone does not seem to be responding normally, try putting the cordless handset in the charger. If it does not seem to respond, do the following (in the order listed):

Disconnect the power to the telephone base.

Disconnect the cordless handset battery, and spare battery, if applicable.

Wait a few minutes.

Connect power to the telephone base.

•

•

Re-install the battery, and place the cordless handset into the charger.

Wait for the cordless handset to re-establish its connection with the telephone base. Allow up to one minute for this to take place.

77

Appendix E

Maintenance

•

•

•

Taking care of your telephone

• Your cordless telephone contains sophisticated electronic parts, so you must treat it with care.

Avoid rough treatment.

Place the handset down gently.

Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid water

• You can damage your telephone if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

• Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.

Cleaning your telephone

• Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap.

• Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG

THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.

78

Appendix F

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Safety information

• Read and understand all instructions in the user’s manual. Observe all markings on the product.

• Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.

• Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where the gas is leaking. If this product is a cordless model, make sure the telephone base is also away from the area.

• Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

• Install this product in a protected location where no one can trip over any line or power cords.

Protect cords from damage or abrasion.

• If this product does not operate normally, see the Troubleshooting section on pages 69-77 of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the

Limited warranty section on pages 83-84. Do not open this product except as directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

• Replace batteries only as described in your user’s manual, see pages 8-9. Do not burn or puncture batteries — they contain caustic chemicals.

• This power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-thetable/cabinet outlet.

Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.telephones.att.com

or call

1 (800) 222-

3111

. In Canada, dial

1 (866) 288-4268

.

79

Appendix F

Important safety information

Especially about cordless telephones

• Privacy: The same features that make a cordless telephone convenient create some limitations.

Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

• Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

• Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

• Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.

Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm.

Observe proper polarity between the battery and the battery charger.

• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

Should keep wireless telephones at least six inches from the pacemaker.

Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.

Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

80

Appendix G

FCC part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.

This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone company or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited

Warranty.

If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:

Remain on the line and briefly explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.

The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

81

Appendix H

FCC part 15

•

•

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product.

This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.

This Class B digital apparatus complies with Canadian ICES-003.

82

Appendix I

Limited warranty

The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com

or call

1 (800) 222-3111

. In Canada, call

1 (866) 288-4268

.

1. What does this limited warranty cover?

The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase

(“CONSUMER” or “you”) that the product and all accessories provided in the sales package

(“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.

2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?

During the limited warranty period, the manufacturer’s authorized service representative will repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished

PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer will return repaired or replacement products to you in working condition.

You should expect the repair or replacement to take approximately 30 days.

3. How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase.

If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.

4. What is not covered by this limited warranty?

•

•

•

•

This limited warranty does not cover:

• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or

• PRODUCT that has been damaged due to repair, alteration, or modification by anyone other than an authorized service representative of the manufacturer; or

• PRODUCT to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or

PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or

PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of

America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or

PRODUCT returned without valid proof of purchase (see item 6 below); or

Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.

83

Appendix I

Limited warranty

5. How do you get warranty service?

To obtain warranty service in the United States of America, visit www.telephones.att.com

or call

1 (800) 222-3111

. In Canada, call

1 (866) 288-4268

. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the

PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.

6. What must you return with the PRODUCT to get warranty service?

You must:

• Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and

• Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and

• Provide your name, complete and correct mailing address, and telephone number.

7. Other limitations

This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT.

Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

84

Appendix J

Technical specifications

RF frequency band

Channels

Operating temperature

Telephone base voltage

(AC voltage, 60Hz)

Telephone base voltage

(AC adapter output)

Handset voltage

Charger voltage

(AC adapter output)

1921.536 MHz — 1928.448 MHz

5

32°F — 122°F

0°C — 50°C

96 — 130 Vrms

6VDC @400mA

2.4 — 3.2 VDC

6VAC @300mA

Operation

Talk time (cordless handset)

Talk time (cordless handset speakerphone)

Standby

Operating time*

Up to eight hours

Up to five hours

Up to six days

* Operating times varies depending on your actual use and the age of the battery.

DECT 6.0 digital technology

The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better in range competitions. Now calls can be taken in the basement, backyard and garage with exceptional sound quality.

Telephone operating range

This cordless telephone operates within the maximum power allowed by the Federal

Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance — which can vary with the locations of the telephone base and handset, the weather, and the construction of your home or office.

Redefining long range coverage and clarity

This telephone base comes with an antenna which gives much better clarity and covers a longer range than before.

85

Index

A E

AC adapter, 6

Alert, 63

Alert tones, 63

Announcement, 20 delete outgoing announcement, 21 play current announcement, 20 record a new announcement, 20

Answering calls, 28

Auto off, 29

Elapsed time, 28

Ending calls, 29

Expansion handset, 66

F

Flash (switch hook flash), 31

H

B

Battery charging, 9

Battery installation, 8

C

Call screening, 56

Call transfer using intercom, 36, 37

Call waiting, 31

Caller ID, 47

Caller ID (CID),

add entries to phone directory, 52

delete entries, 51 dial entries, 51

review entries, 50

Chain dialing, 32

Charger installation, 7

Clear voicemail indication, 17

Clock, 16, 25

I

Handset,

deregistration, 68

expansion, 66

key tone, 15 language, 15

locator, 33

quick reference guide, 1

registration, 67

ringer tone, 15

ringer volume, 14

screen display message, 64, 65

settings, 14

voicemail indicator, 17, 26

Incoming caller ID history, 50

Incoming calls, answering, 28

Installation, 4

Intercom, 34

D

Day and time, 16, 25

Deregistration, 68

Delete redial entries, 30

Dialing,

directory dialing, 45

from a record in the caller ID history,

51

Directory,

dial number, 45 edit entries, 45

name search, 44

new entries, 39, 41

Display dial, 45

DSL, 4, 6

K

Key tone, 15

L

Language, 15

Last number redial, 30

Lights, 63

Limited warranty, 83

M

86

Maintenance, 78

Making calls, 28

Memory match, 49

Message alert tone, 22

Missed calls indicator, 49

Mute, 31

Index

N

Names,

enter into directory, 40, 42

search for, 44

Number of rings, 21

O

On-hook dialing, 28

Outgoing announcement, 20

P

Paging tone, 33

Phonebook, see Directory, 38

Power adapter, 6, 7

Predialing, 28

Q

Quick reference guide, 1

R

Receiving calls, 28

Recharging, 9

Redial, 30

Registration, 67

Remote access, 61

Ringer silencing, 29

Ringer volume,

base, 23, 56

handset, 14

Ring tone options, 15

S

Safety information, 79

Search by name, 44

Speakerphone, base, 29 handset, 29

T

Technical specifications, 85

Telephone operating range, 85

Time, setting, 16, 25

Troubleshooting, 69

V

Visual message waiting

indicator, 17, 26

Voicemail, 17, 26

Voice prompts, 56

Volume control, 14

base ringer, 23, 56

handset ringer, 14

listening ringer, 31 on a call, 31

W

Wall-mount installation, 10

Warranty, 83

87

Remote access wallet card

Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone.

Cut along dotted line.

Fold here.

Call your phone number, then enter your two-digit access code (preset to 19).

Action Remote command

Play all messages ..................

1

Play new messages ...............

2

Delete the message ..............

3

Delete all old messages .....

33

Repeat or go back .................

4

Stop ...............................................

5

Help menu .................................

*5

Skip the message ...................

6

Record announcement ........

*7

End remote access call ......

8

(or hang up)

Turn system off or on ........

0

Model name: CL84109/CL84209/CL84309

Type: caller ID/call waiting

© 2009 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to

Advanced American Telephones, San Antonio, TX 78219. Printed in China.

www.telephones.att.com

Clearspeak TM

is a trademark of Advanced American Telephones.

© 2009 Advanced American Telephones. All Rights Reserved.

AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to

Advanced American Telephones, San Antonio, TX 78219.

Printed in China. Issue 7 AT&T 09/09.

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