OpenScape Business

OpenScape Business is the modern and future-proof all-in-one solution for Unified

Communication & Collaboration, specially tailored to the requirements of small and mediumsized enterprises with one or more locations.

OpenScape Business offers small and medium-sized enterprises everything they need for their individual and diverse communication requirements, unified in a single flexible and scalable solution. The OpenScape Business architecture allows use independently of the existing telephony infrastructure – regardless of whether this is classic telephony, IP or DECT. From powerful telephony to a feature-rich set Unified

Communication (UC) solution,

OpenScape Business always provides enterprises with up to 500 subscribers, or 1000 subscribers in one network, with the right solution.

All-in-one solution for small and medium-sized enterprises

OpenScape Business is the all-in-one solution for small and medium-sized enterprises and offers:

• Integrated voice services, presence management (presence state),

Drag&Drop conference, visual

Voicemail (voiceboxes), AutoAttendant, Multimedia Contact Center, IM

(Instant Messaging), mobility, directory access with database connection, fax, integration in business processes and much more

• UC clients individually matched to the work station and work processes

• Interface integration of OpenScape

Web Collaboration

• Solutions for customers with one site or network-wide solutions with multiple sites

Uniform solution architecture

OpenScape Business provides a uniform solution architecture:

• Various OpenScape Business models are available for different existing infrastructure sizes (X3/X5/X8). Alternatively, it is possible to operate the OpenScape Business software on a standard server (softswitch), of course also in fully virtualized environments.

• Regardless of the model, 500 subscribers are always supported (sum of IP, analog, and digital subscribers).

• Optimized hardware concept: VoIP and data components are already integrated on the mainboard.

OpenScape Business Voice & Unified Communication

The new way to work. Unites Presence, Chat, Conference, Mobility, Voicemail, Fax, Collaboration, and

Contact Center in a single solution architecture.

• UC also has provision on the mainboard for up to 50 users (UC Smart).

For multiple UC users and further

UC functionality (UC Suite) there are extensions by a UC Booster Card

(for up to 150 users) or a UC Booster

Server (for up to 500 users).

Your sales partner will assist you with selection of the appropriate UC solution.

• UC software and hardware incl.

Drag&Drop conference and Multimedia Contact Center for all models

• All communication interfaces needed for the diverse and heterogeneous requirements exist: IP, digital, analog and DECT, as well as all current trunk interfaces for voice communication.

Unified Communication

& Collaboration

Unified Communication (UC) is a technology for enhancement of communication in enterprises and integrates various communication media into a standardized application environment. OpenScape Business simplifies business processes in enterprises, for instance through continuous presence management, e. g. automatically forward calls to your cell phone when you are out of the office. But the provision of dial-in conferences, personal Voicemail (voice box), personal fax message box, Instant Messaging (IM), use of the cell phone as a telephone system extension, Contact Center, Video and

Web Collaboration are also combined in this standardized solution. UC optimizes business processes, work time is saved, employees are more satisfied, and enterprises become more profitable.

Presence

Keep up-to-date on the availability and reachability of your team, even when they are at different sites!

Use automatically generated presence state announcements to inform external callers of your status, e. g. "In a meeting until 12 o'clock". This also facilitates making work more effective, because your customers can decide what they would like to do: Leave a message or contact a colleague.

Change your presence status using the

UC client or telephone. By linking to the Outlook Calendar and the calendar for Mac (Ical), the presence state is set automatically when certain keywords are entered in the appointment.

Drag&Drop Conferences

Save travel costs, exchange information fast and effectively: Use the conference capabilities in OpenScape

Business for this!

No manual setup of conferences on the telephone: Setup conferences very easily with a few clicks in your UC client, or extend a 2-party call from the popup to a conference. Select whether, as the conference manager, you would like to start a spontaneous or a planned telephone conference – with or without Web Collaboration.

Favorites List

Save the phone numbers of your most important business partners and fellow workers in your personal favorites list!

This allows you to establish contact quickly without wasting time searching for the phone number.

Directories

Automatically search all linked phone books (directories in the system, Exchange; linked via LDAP or the Open-

Directory Service) with one query!

This guarantees minimum effort when searching for a contact.

Dialing by Mouse Click

You find the phone number of a customer in an e-mail or in the internet and would like to make contact. No problem: Highlight the phone number and then dial it automatically! You don't lose any time due to having to key in the phone number on the telephone.

Call Journal

Who has called and who have I not reached? The Call Journal informs you of this at all times and lets you make contact with a click.

Status-Based Call Forwarding

Do you redirect your telephone, to your cell phone for instance, when you are out of the office? You forget to do this sometimes? Then automatic call forward will help you. When you set your presence state to "Out of Office" for instance, your calls are automatically forwarded to your cell phone. Of course the mobile client also allows you to do this comfortably when you are on the road.

CallMe!

You are in a hotel, still have to make some business call, and are reluctant to take on additional costs? No problem,

"CallMe!" helps.

When "CallMe!" is enabled, you can dial your contact in the UC client.

OpenScape Business then calls you in your hotel room and connects you with your business partner. Your company pays for the costs of the call, and you save time.

Personal AutoAttendant

Give callers options in order to increase your reachability: "Press 1 to reach me on my cell phone. With 2 you can leave me a message."

Popup Window

Incoming calls are immediately displayed on the PC in a popup. You decide what you do: Accept the call or transfer directly – and all of this by a click of the mouse! After you have accepted a call, automatically switch to the displayed options: You can, for instance, start Web Collaboration or forward a call tag by e-mail.

Voice- and Faxbox

Use your personal voice box with greater effectiveness, have your incoming voice messages sent to you by e-mail, use the UC client for quick access to important messages.

Save long walks to the fax machine.

Your personal fax message box allows faxes to be received and sent directly by your PC.

Notifications

Incoming voice and fax messages can be automatically signaled by e-mail,

SMS, or by a phone call (e. g. to the cell phone).

Instant Messaging

Communicate with a fellow worker by chat in real time, when his phone is busy for instance, because you have an important customer on the phone.

Of course, you can also chat with multiple subscribers, ideal for coordination in parallel to a telephone conference.

Live Call Recording

Easily record a call or a conference. So you will not lose any details.

Web Collaboration

Web Collaboration allows multiple subscribers to work on one document in parallel regardless of their site. They only need a computer with internet access.

The solution provides secure, multimedia web conferences, and is seamlessly integrated on the OpenScape

Business interface.

OpenScape Web Collaboration improves cooperation within your enterprise and with your business partners.

Integrated functions such as desktop/ file sharing, whiteboard and video conferences enable you to conduct project and sales meetings, training sessions and product presentations without costly business trips.

Access Protection

Priority is placed on security! A 6-character password secures access to the client and voice box. Of course, the default codes must be changed at the first access.

OpenScape Business UC

Clients

Depending on the selected UC solution

(UC Smart or UC Suite), different UC clients with different functions and integration options are available to you.

Choose the OpenScape Business UC client optimum for your way of working to make your daily communication easier and to improve customer service.

myPortal Smart

myPortal Smart gives easiest access to all UC smart functions such as presence display with favorites, quick search for contacts, phone book, Instant Messaging, voicemail, and call journals. Users can be informed by email about available voice messages.

The UC client configures itself to your desktop and is installable on all usual operating systems (Windows and

Mac).

myPortal to go

myPortal to go is a native app for mobile workers with Android or iOS smartphones. It thus gives mobile employees access to UC functions such as presence, voice messages, or dialing from local contact on the smartphone, regardless of where and when they are on the road. The mobile device is therefore fully integrated into the enterprise communications system.

Various user adjustable dialing methods (callback, call-through) can reduce voice call costs on the cell phone.

You can also carry out calls for your office phone with the app.

myPortal for Mobile/Tablet

As an alternative, myPortal for Mobile/

Tablet is available as the web-based user interface for mobile employees with smartphones and tablet PCs.

myPortal for Desktop

myPortal for Desktop provides access to all UC Suite functions of OpenScape

Business. In comparison with myPortal Smart, further functions are available such as Drag&Drop conferences, personal fax message box, dialing by mouse click, and "CallMe!".

Different versions of myPortal for

Desktop are available.

myPortal for Outlook

myPortal for Outlook seamlessly integrates all UC Suite functions of myPortal for Desktop in Microsoft

Office Outlook. Therefore, for instance, every user has direct access to personal voice and fax messages, can dial directly from their Outlook contacts, or use these contacts for planning telephone conferences.

myPortal for OpenStage

With myPortal for OpenStage, users can access the OpenStage 60/80 telephones for voicemail and presence functions.

UC Client Performance Features

Features UC Smart myPortal

Smart myPortal for Mobile/

Tablet

x x

UC Suite myPortal to go myPortal for Desktop myPortal for Outlook myPortal for Mobile/

Tablet

x x x x Presence

Conferences planned/ ad hoc

Favorites list

Directories

–/x x x

–/x x x

-/x x x

1 x/x x x x/x x x

–/x x x

Dialing by mouse click/ hotkey

Call journal

Status-based call forwarding

CallMe!

-/x x x

–/x x

-/x x x/x x x x/x x x

–/x

–

Personal AutoAttendant

Call control integrated / by popup

Voicebox

Faxbox

Notifications

Instant Messaging

Voice recording

–

– x/x

–

x

–

–

– x/– x

–

–

–

–

-

x/x

-

-

-

x x

-/x x x x x x x x

-/x x x x x x x

x/– x

–

–

–

–

Web Collaboration –

1 myPortal to go gives access to local smartphone contacts.

– x x –

UC Smart clients and UC Suite clients can not be operated in parallel. UC Smart migration to UC Suite is possible.

myPortal to go

-/x x x x

1

-/x x x

x/-

-

-

x

-

-

Multimedia Contact Center

Increase Reachability and

Customer Service

Intelligent Call Distribution

The integrated OpenScape Business

Multimedia Contact Center allows you to improve customer service and therefore the satisfaction of your customers.

Thanks to intelligent distribution of calls, your customers are quickly and competently served, and always connected to the suitable employee.

In addition to call distribution, you can also offer customers e-mail or fax as methods for making contact. Just like voice calls, inquiries over these media are always automatically forwarded to the right employee. If all employees are busy, callers can also leave voice messages so that your employees can call back. This means no order is lost.

Flexible Queue Options

For the case when all of your employees (agents) are talking on the phone, individual queue options can offer various options to customers, e. g. individual announcement or forwarding to other service groups.

Customers can also shorten their waiting times by leaving a message. Your employees then call back when there are less incoming new calls.

Agent in Multiple Groups

The competence of your employees can be utilized optimally by also enabling them in multiple Contact Center groups. An employee (agent) will then always firstly receive the calls from the group you have assigned him as the highest competence level: e. g. 100% in

"Sales", but only 80% in the "Service" group. The employee therefore receives calls for "Sales" as a preference.

Wallboard

To keep your employees always up-todate on Contact Center utilization, for instance on how many callers are currently in the queuing mechanism, details can be displayed in real time on a large screen monitor or by a projector.

Caller List

Detailed information on all calls, faxes, and e-mails made until now can be found in the caller list of the Contact

Center. Search and sorting functions support fast retrieval of specific details.

Preferred Agent

To improve personal support, the Contact Center can be configured so that a particular customer is always automatically transferred to his contact person.

VIP Support

VIP customers can be transferred directly to free agents without having to wait a long time in a queuing mechanism. This ensures that your VIP customers are always served quickly and no important order is lost.

Call Number-Dependent Voice

Guidance

OpenScape Business can play individual announcements in response to the phone number of the caller. If you have international customers, for instance, the caller can always be addressed in his national language making him feel he has the best possible support.

Wrap-Up

OpenScape Business gives your employees time to take care of wrapping up their customer calls. The wrap-up time is individually configurable. Extended options can be recorded and subsequently evaluated, for instance what the caller wanted: Order, information, complaint, etc..

Authorization Level

Various authorizations can be assigned for the role of an agent (employee), supervisor (team leader) or administrator depending on the structure of your

Contact Center.

Administration of the Contact

Center

Depending on the assigned role (authorization level), the user has the capability of customizing various options individually and easily:

• Queuing mechanisms

• Schedules

• Breaks

• Wrap-up codes

• Announcements

• External directory

Contact Center Clients

myAgent

The myAgent client is the interface with which employees (agents) accept customer calls according to qualifications. Thanks to the integrated presence display, agents can quickly consult further experts because the agent can immediately see which expert is free at the moment and can therefore give him support.

myAgent ensures that your agents always identify how many callers are still in the queuing mechanism, and they can then react appropriately.

Depending on the assigned roles (authorization level), over 20 predefined reports can be produced, for instance to see how many calls each agent accepted.

myReports

myReports enables production of statistics on the utilization of your Contact Center, sorted according to different criteria, and provides more than

100 other report templates. Of course, reports can also be individually produced and customized.

Attendants and Company

AutoAttendant

Depending on the selected UC solution

(UC Smart or UC Suite), different Attendant clients are available to you (as an attendant console). Business Attendant is the attendant client for UC Smart.

The client recommended for UC Suite is myAttendant. Business Attendant can also be used for this as an option.

Business Attendant

Business Attendant is the classic attendant console and is ideally integrated on a PC: waiting calls, active, held, and parked calls are always in view. Additionally, it provides information on the busy state of extensions as well as the presence state of subscribers. The status of subscribers can be changed in

Business Attendant. All functions can be performed using either the PC keyboard or mouse buttons. The busy fields for subscribers can be individually customized for optimization of workflows.

myAttendant

myAttendant is a user-friendly attendant console and optimally combines telephone functions with OpenScape

Business UC functions. In addition to the classic call handling functions, an additional focus is on the management of UC Suite. The presence state of subscribers is displayed and can be managed.

All UC functions are united in the Message Center and round off centralized accesses to voice, fax, and immediate messages (of course only with approval of the individual subscriber).

Company AutoAttendant

Automatically transfer incoming calls that arrive at the central enterprise number. Utilize the capabilities of information announcements combined with automatic call handling after key input by the caller.

AutoAttendant enables individual customization to the workflow in your enterprise, whether an advertising announcement or individual announcement tree (Press 1 for Sales or 2 for Service…). The available schedules extend the deployment options as workflows can be automatically switched over depending on the weekday and time, e. g. incoming calls can be automatically forwarded to the night position.

An announcement can be played that is customized for the incoming phone number, for instance in the language of the caller.

Existing announcement texts or professionally recorded announcements in WAV format can of course be imported.

Client Requirements

Supported Windows operating systems for myPortal Smart, myPortal for Desktop, Business Attendant, myAttendant, myAgent, myReports

• Microsoft Windows 8 Basic, Pro and

Enterprise (32/64-bit)

• Microsoft Windows 7 SP1

(32/64-bit)

• Microsoft Windows Vista SP2

(32/64-bit)

• Microsoft Windows XP SP3

(32/64-bit)

The UC Suite client support for

Microsoft Office 2003, Microsoft

Windows XP, and Microsoft Windows

2003 Server ends at the same time when Microsoft ends its support.

Supported Apple operating systems for myPortal Smart, myPortal for

Desktop

• Apple Mac OS X

(Lion/10.7)

• Apple Mac OS X

(Mountain Lion/10.8)

• Apple Mac OS X

(Mavericks/10.9)

Microsoft Outlook for myPortal for Outlook

• Microsoft Office 365

• Microsoft Outlook 2013

(32/64-bit)

• Microsoft Outlook 2010 SP1

(32/64-bit)

• Microsoft Outlook 2007 SP2

(32-bit)

Exchange Server Environments

• Microsoft Office 365

• Microsoft Exchange 2013

• Microsoft Exchange 2010 SP2

Additional Software

• Java 1.6 (32-bit) or later

• Microsoft .NET Framework 3.5 for

Outlook 2007 or later

• Microsoft .NET Framework 4.0 for

Outlook 2010/2013 and myAgent, or later

Use in Terminal Server Environments

• Microsoft Windows 2012 Server as

Microsoft Terminal Server

• Microsoft Windows 2008 R2 Server

SP1 (64-bit) with Citrix XenApp 6.0

Server

• Microsoft Windows 2008 R2 Server

SP1 (64-bit) as Microsoft Terminal

Server

Mobility Clients

For myPortal to go and myPortal for

Mobile/Tablet, a smartphone/tablet PC must meet the following requirements:

• Touch screen for comfortable operation

• Native app / web browser

• Simultaneous use of voice and data connections is provider-dependent, but must be possible.

• A 3G data connection (for example,

EDGE, UMTS, HSPDA) is recommended for connection to

OpenScape Business. GPRS data connections can lead to lengthy load times of myPortal for Mobile/Tablet screen pages.

• Depending on user behavior, a data volume of more than 100 MB per month can accrue for myPortal to go and myPortal for Mobile/Tablet. For this reason, a data flat rate is recommended.

Operating systems and reference devices can be found at: http://wiki.unify.com

Mobility Solutions

The business world along with the work processes of enterprises and their employees have fundamentally changed. In addition to being at their office workstation, employees are often on the road from where they must also have access to your enterprise communications. OpenScape Business gives your enterprise flexible integrated mobility choices suitable for mobile communication at all sites. These include, for instance, integration of smartphones and tablet PCs, use of cordless/DECT and WLAN telephones right up to full integration of home office employees with continuous access to your business communications.

Mobility on the Road

Field service employees must increasingly be reachable for your customers and have access to your business communications.

With myPortal to go / myPortal for Mobile/Tablet your field staff is always reachable from one number, the office telephone number (One Number Service ) for customers. So they only have to memorize one number.

Extensive UC functions on the smartphone, such as presence, favorite display, access to the voice box, call journals, and much more, fully integrate your field service employees in your enterprise communications.

Mobility in the Office

Suitable cordfree solutions are available to give full telephone reachability on the enterprise site. DECT and

WLAN phones let you adapt mobile communication to your enterprise requirements. Your employees in the office, in the production hall, or on the site of the enterprise are always reachable for customers and colleagues.

OpenScape Business Desk Sharing gives the capability of multiple employees sharing one phone to save costs and for employees who are only occasionally in the office. Every employee logs on to the phone with a PIN code when he works in the office, and then has access to his personal phone settings.

Mobility at Home

OpenScape Business gives various options for integration of home office employees (home workers). With

"CallMe!" the employee is always reachable with his business number, e. g. at his home phone, and company calls are automatically forwarded.

Whenever an employee wants to make an enterprise call, he simply dials the required contact in his UC client and

OpenScape Business then calls him on his home phone and establishes the link to the destination caller when the employee accepts the call. The advantages are that the business number is displayed (One Number Service) to the called party, and the call costs are billed to the enterprise.

Thanks to OpenScape Business your employees have full access to business communications from their own home as if they were working in the office.

Networking of

OpenScape Business

OpenScape Business gives extensive options for improving collaboration between teams and employees at different enterprise sites. A maximum of

1000 employees can be networked and work in the same way as if they were linked to a large communications system. Existing IP network links can be used simultaneously for telephony and data traffic. Network-wide UC services are available in addition to telephony. Due to the presence display, your employees can see whether colleagues at another site are currently making a phone call or are in a conference. This information improves reachability and saves valuable work time, because unnecessary calls can be eliminated.

Planned dial-in conferences let you easily and effectively organize multisite conferences. Employees dial directly in the dial-in conference, similarly to meeting in a conference room.

OpenScape Web Collaboration shows every displayed slide on every screen.

Voice messages received in the entire network can be simply forwarded to the suitable employee. And even more, it is still very much more possible to support collaboration in the teams.

Network-Wide Voice and UC

Features

• System-wide telephone directory with presence display ("In the office", "Meeting", "Vacation", "Ill" etc.)

• Network-wide call status (employee is busy or is being called)

• Network-wide call acceptance, i. e. calls from another site can be accepted in a team

• Exchange of instant messages (Instant Messaging), also with groups

• Spontaneous or scheduled

Drag&Drop conferences in the network

• Network-wide collaboration (Web

Collaboration), e. g. desktop sharing to exchange information, as well as video transmission

• myAttendant attendant console:

Network-wide view over the presence state of networked employees, i. e. who is reachable, who not

• Integrate external telephone directories, for instance to use databases as a central phone book

• Integration in the Microsoft Exchange calendar and in the public directory

• Forwarding of voice messages through the entire OpenScape Business network

• Social network integration of business partners (via XMPP) to exchange presence and chat information

OpenScape Business

Model Versions

OpenScape Business offers various model versions featuring seamless integration into an existing telephony or

IP infrastructure. Regardless of whether it is hardware- or software-based, virtualized or installed on its own server. OpenScape Business satisfies all of these requirements with its standardized solution architecture.

OpenScape Business X3/X5/X8

Hardware Models

All models support a maximum of 500 subscribers. The following subscriber interfaces are available: IP, digital

(U

P0E

), ISDN (BRI), analog (a/b) and cordless (DECT/WLAN).

Connectivity to the public network is by ITSP (SIP protocol), ISDN (S

0

/BRI and S

2M

/PRI), analog or, in selected countries, CAS connections.

The hardware models are:

• OpenScape Business X3

(for wall/rack mounting)

• OpenScape Business X5

(for wall/rack mounting)

• OpenScape Business X8

(for stand/rack mounting)

The integrated UC Smart functions are usable for a maximum of 50 subscribers in all models.

Alternatively UC Suite can be used:

• Max. 150 subscribers with UC Booster Card (not for X3/X5 wall model)

• Max. 500 subscribers with UC Booster Server, also virtualized with VMware vSphere (connected Linux server)

OpenScape Business S

Software Model

OpenScape Business S is a software solution for max. 500 IP subscribers and with UC Suite functionality for all subscribers. Connectivity to the public network is by ITSP (SIP protocol). The

OpenScape Business S Software is operated on a Linux server, also virtualized with VMware vSphere.

OpenScape Business X3/X5/X8 is used as the gateway for connectivity of digital and analog trunk lines.

The UC Booster Card, Booster Server, or OpenScape Business S can be used for OpenStage Gate View and

OpenDirectory Service (for connectivity of external databases) as well as for connectivity of 3rd-party applications via CSTA.

Marketable Expansion Stages

OpenScape Business

1

X3 X5 X8

Rack Wall Rack Wall

Connection to service provider

ITSP channels (SIP provider)

ISDN S

0

(BRI)

ISDN S

2M

(PRI)

Max. number of line channels

Subscribers

Analog

Digital

IP subscribers

Cordless/DECT

Max. number of subscribers

Unified Communication (UC Smart)

60

20

-

250

20

24

500

32

500

60

20

-

250

20

24

500

32

500

60

52

30

250

52

56

500

32

500

60

52

30

250

68

56

500

64

500 myPortal Smart

Smart VoiceMail myPortal for Mobile myPortal to go

50

320

50 can be set up/30 active in parallel

50

Business Attendant 8

Unified Communication (UC Suite)

Max. number of simultaneously active UC Suite clients

500

Up to 150 UC Suite users in combination with UC Booster Card,

UC Booster Server required beyond 150 UC Suite users myPortal for Desktop/Outlook 500

Voicemail 500 myPortal for Mobile myPortal to go

100 can be set up/30 active in parallel

100

60

128

180

250

384

384

500

250

500 myAgent myReports

64

1 myAttendant 20

Unified Communication (CRM, Database Connection)

Application Launcher Users

TAPI Users

Open Directory Service Connectors

4

500 can be set up/50 active in parallel

500

OpenStage Gate View

Cameras 8*/2

1 Expansion is dependent on, for instance, the number of slots and the cards used.

S (Server)

128

–

–

250

–

–

–

–

8

–

–

500

–

500

500

500

500

200/30

200 can be set up/100 active in parallel

64

1

20

500/50

500

4

8

Telephones

OpenStage Telephones (U

P0E

, IP)

• OpenStage 5, 15, 20, 20 E, 20 G, 40, 40 G, 60, 60 G, 80, 80 G (HFA or SIP)

• OpenScape Desk Phone IP 35G / 55G (HFA or SIP)

• OpenStage 10 T, 15 T, 20 T, 30 T, 40 T, 60 T, 80 T

Existing optiPoint 410/420/500 are supported.

• Add-on devices:

OpenStage key module only for OpenStage 15, 40, 60 and 80

WLAN telephone

• OpenStage WL3

Existing WL2 devices (SIP) are supported.

Cordless/DECT telephones

• OpenStage S4, SL4, M3

• Existing Gigaset S3, SL3, M2 are supported.

SIP telephones/ a/b adapter

The myPortal for Desktop, myPortal for Outlook and myAttendant OpenScape

Business clients can be used with SIP telephones that support RFC 3725.

Full functionality of the features depends on the SIP telephone being used and cannot be ensured.

Mediatrix 4102S: for the connection of two analog telephones or fax machines.

PC clients

• OpenScape Personal Edition (HFA) and OpenScape Personal Edition SIP

The PC with headset or handset becomes the communications center for voice, data, e-mail and Internet. A soft client installed on the desktop computer or notebook provides all telephone functions via WLAN – and offers the same familiar user interface at the office and on the road. Video connections can be used with OpenScape Personal Edition SIP.

OpenScape Business additionally supports analog telephones and fax machines, ISDN telephones, and add-on devices such as door/gate intercoms via TFE-S adapters.

Interfaces for Integration in Business Applications

Numerous interfaces and applications are available for integration with

OpenScape Business in existing IT infrastructures and business applications:

• Application Launcher for an active interaction with CRM/ERP applications

• Accounting software for charge evaluation. The system stores up to

20,000 datasets.

• Directory Services for information on callers, delivered from internal and external directories/databases

• Connection of internal presence management and IM (Instant Messaging) with business partners or social networks via XMPP

CTI Middleware

• First- and third-party TAPI Service

Provider for call control from CTI or

CRM/ERP applications

Interfaces and Protocols

• CSTA for monitoring and control of telephones by a wide range of applications

• SIP for connection to voice-based applications

• LDAP for connection to external directories or of external LDAP clients for delivery of information on callers or quick dialing of contacts

• HTTP and HTTPS for external application access to OpenScape Business UC functions

• TCP/IP as the basic protocol for all

Ethernet connections

• SQL connector for connecting to

SQL databases to search for contact details:

Microsoft SQL Server, mySQL,

PostgreSQL,

Sybase SQL Server

• LDAP connectors for external LDAP servers such as Active Directory

OpenStage Gate View

OpenStage Gate View brings video imagery from cameras onto the display of an OpenStage telephone, e. g. from door intercoms or other surveillance cameras on the enterprise site.

OpenStage Gate View functionality is fully integrated in OpenScape Business. Only IP based cameras and an

OpenStage 60 (IP/HFA) are required.

You can find information on cameras tested for OpenStage Gate View at: http://wiki.unify.com

Maintenance and

Administration

Web-based management with numerous intuitively operated wizards are available for administration of

OpenScape Business. This is also complemented by the capability of administration with Manager E.

Web-based management lets the administrator centrally administer the detailed settings for user UC clients.

Definable subscriber profiles make it easier to set up standardized UC profiles (same settings in the UC clients), e. g. for visibility of phone numbers, call forwarding, or the personal Auto-

Attendant for groups or all users.

The system includes integrated services management. Self-running test and diagnostic programs monitor the different system components and enter occurring events and system messages in log files. Evaluation can be carried out locally or over a secured remote service access. This can be complemented by also reporting important events to a remote service center.

The remote service platform provided by Unify permits secured remote access over the internet. New system software versions can be loaded automatically over the internet. This minimizes service times and increases solution availability at the customer.

OpenScape Business

EMC Classes

• Class B (EN 55022) for the international market

• Class A (EN 55022) for USA and Canada

OpenScape Business

Demonstration

If you would like to know more, visit our website or ask your channel partner for a demonstration of OpenScape

Business today.

Supported Standards

Ethernet

• RFC 894 Ethernet II Encapsulation

• IEEE 802.1Q Virtual LANs

• IEEE 802.2 Logical Link Control

• IEEE 802.3u 100BASE-T

• IEEE 802.3ab Gigabit Ethernet

• IEEE 802.3X Full Duplex Operation

IP/Routing

• RFC 768 UDP

• RFC 791 IP

• RFC 792 ICMP

• RFC 793 TCP

• RFC 2822 Internet Message Format

• RFC 826 ARP

• RFC 2131 DHCP

• RFC 1918 IP Addressing

• RFC 1332 The PPP Internet Protocol

Control Protocol (IPCP)

• RFC 1334 PPP Authentication Protocols

• RFC 1618 PPP over ISDN

• RFC 1661 The Point-to-Point Protocol (PPP)

• RFC 1877 PPP Internet Protocol

Control Protocol

• RFC 1990 The PPP Multilink Protocol

(MP)

• RFC 1994 PPP Challenge Handshake

Authentication Protocol (CHAP)

• RFC 2516 A Method for Transmitting

PPP Over Ethernet (PPPoE)

• RFC 3544 IP Header Compression over PPP

NAT

• RFC 2663 NAT

IPSec

• RFC 2403 IPsec Authentication -

MD5

• RFC 2404 IPsec Authentication -

SHA-1

• RFC 2404 IPsec Authentication -

SHA-2

• RFC 2405 IPsec Encryption 3DES

• RFC 2407 IPsec DOI

• RFC 2408 ISAKMP

• RFC 2409 IKE

• RFC 2410 IPsec encryption - NULL

• RFC 2411 IP Security Document

Roadmap

• RFC 2412 OAKLEY

• RFC 3602 IPSec encryption with AES

• RFC 4301 Security Architecture for the IP

• RFC 4303 IP Encapsulating Security

Payload (ESP)

SNMP

• RFC 1213 MIB-II

QoS

• IEEE 802.1p Priority Tagging

• RFC 1349 Type of Service in the IP

Suite

• RFC 2475 An Architecture for Differentiated Services

• RFC 2597 Assured Forwarding PHB

Group

• RFC 3246 An Expedited Forwarding

PHB (Per-Hop Behavior)

Services

• RFC 2597 Assured Forwarding PHB

Group

• RFC 3246 An Expedited Forwarding

PHB (Per-Hop Behavior)

Codecs

• G.711; G.729

CTI

• CSTA Phase III

• TAPI Service Provider for TAPI 2.1

VoIP over SIP

• RFC 2198 RTP Payload for Redundant Audio Data

• RFC 2327 SDP Session Description

Protocol

• RFC 2617 HTTP Authentication:

Basic and Digest Access Authentication

• RFC 2782 DNS RR for specifying the location of services (DNS SRV)

• RFC 2833 RTP Payload for DTMF Digits, Telephony Tones and Telephony

Signals

• RFC 3261 SIP Session Initiation Protocol

• RFC 3262 Provisional Response Acknowledgement (PRACK) Early Media

• RFC 3263 SIP Locating Servers

• RFC 3264 An Offer/Answer Model with the Session Description Protocol

• RFC 3310 HTTP Digest Authentication

• RFC 3311 Session Initiation Protocol

(SIP)UPDATE Method

• RFC 3323 A Privacy Mechanism for the Session Initiation Protocol (SIP)

• RFC 3325 Private Extensions to the

Session Initiation Protocol (SIP) for

Asserted Identity within Trusted

Networks

• RFC 3326 The Reason Header Field for the Session Initiation Protocol

(SIP)

• RFC 3489 STUN - Simple Traversal of

User Datagram Protocol (UDP)

Through Network Address Translators (NATs)

• RFC 3515 The Session Initiation Protocol (SIP) Refer Method

• RFC 3550 RTP: Transport Protocol for Real-Time Applications

• RFC 3551 RTP Profile for Audio and

Video Conferences with Minimal

Control

• RFC 3581 An Extension to the Session Initiation Protocol (SIP) for

Symmetric Response Routing

• RFC 3725 Best Current Practices for

Third Party Call Control (3pcc) in the

Session Initiation Protocol (SIP)

• RFC 3842 A Message Summary and

Message Waiting Indication Event

Package for the Session Initiation

Protocol (SIP)

• RFC 3891 The Session Initiation Protocol (SIP) Replaces Header

• RFC 4040 RTP Payload Format for a

64 kbit/s Transparent Call

VoIP Security

• RFC 2246 TLS V1.0

• RFC 2459 X.509 PKI Certificate and

CRL Profile

• RFC 3711 SRTP

• RFC 3830 MIKEY

XMPP

• RFC 3920 Extensible Messaging and

Presence Protocol (XMPP): Core

• RFC 3921 Extensible Messaging and

Presence Protocol (XMPP): Instant

Messaging and Presence

Other

• RFC 959 FTP

• RFC 1305 NTPv3

• RFC 1951 DEFLATE

Setup and Environmental Conditions

X3R X3W X5R X5W X8

Setup Rack

• Operating conditions: +5 to +40 °C

• Humidity: 5 to 85%

Wall system Rack Wall system

Dimensions

(H x W x D in mm)

Weight

Power supply

89 x 440 x 380

(2U)

450 x 460 x 130 155 x 440 x 380

(3.5 U) approx. 8 kg

450 x 460 x 200 approx. 6 kg approx. 6 kg approx. 8 kg

The models, by default, are designed for mains operation. Power failures may be bridged by an uninterruptible power supply (UPS) (optional).

• Rated input voltage (AC): 100 to 240 V

• Rated frequency: 50/60 Hz

• Battery supply (DC): 48 V

Depends on hardware platform and expansion stage approx. 34 kg

(fully equipped)

Power consumption

Environmental conditions

Standard system

(also for installing in rack)

490 x 440 x 430

Housing color Gray/Green White Gray/Green White Gray/Green

Copyright © Unify GmbH & Co. KG 03/2014

Hofmannstr. 51, 81379 Munich/Germany

All rights reserved.

Reference No.: A31002-P3010-D101-4-7629

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of

Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

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