BMC Software CONTROL-M Installation Guide
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CONTROL-M™
Installation Guide
Version 6.1.03
March 31, 2004
Installation Guide
Version 6.1.03
March 31, 2004
Copyright 2003 BMC Software, Inc., as an unpublished work. All rights reserved.
BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered
trademarks or trademarks of BMC Software, Inc. Oracle is a registered trademark, and the Oracle product names
are registered trademarks or trademarks of Oracle Corp. All other registered trademarks or trademarks belong to
their respective companies.
THE USE AND CONTENTS OF THIS DOCUMENTATION ARE GOVERNED BY THE SOFTWARE
LICENSE AGREEMENT ENCLOSED AT THE BACK OF THIS DOCUMENTATION.
Restricted Rights Legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER
THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer
software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14,
DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended
from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX
77042-2827, USA. Any contract notices should be sent to this address.
Contacting BMC Software
You can access the BMC Software Web site at http://www.bmc.com. From this Web site, you can obtain
information about the company, its products, corporate offices, special events, and career opportunities.
United States and Canada Outside United States and Canada
Address BMC Software, Inc.
2101 CityWest Blvd.
Houston TX 77042-2827
Telephone
Fax
(01) 713 918 8800
(01) 713 918 8000
Telephone 713 918 8800 or
800 841 2031
Fax 713 918 8000
BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered
trademarks or trademarks of BMC Software, Inc. Oracle is a registered trademark, and the Oracle product names
are registered trademarks or trademarks of Oracle Corp. All other registered trademarks or trademarks belong to
their respective companies.
THE USE AND CONTENTS OF THIS DOCUMENTATION ARE GOVERNED BY THE SOFTWARE
LICENSE AGREEMENT ENCLOSED AT THE BACK OF THIS DOCUMENTATION.
Restricted Rights Legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER
THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer
software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14,
DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended
from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX
77042-2827, USA. Any contract notices should be sent to this address.
Contacting BMC Software
You can access the BMC Software Web site at http://www.bmc.com. From this Web site, you can obtain
information about the company, its products, corporate offices, special events, and career opportunities.
United States and Canada Outside United States and Canada
Address BMC Software, Inc.
2101 CityWest Blvd.
Houston TX 77042-2827
Telephone
Fax
(01) 713 918 8800
(01) 713 918 8000
Telephone 713 918 8800 or
800 841 2031
Fax 713 918 8000
BMC Software, Inc., Confidential and Proprietary Information
iii
Customer Support
You can obtain technical support by using the Support page on the BMC Software Web site or by contacting
Customer Support by telephone or e-mail. To expedite your inquiry, please see “Before Contacting BMC
Software.”
Support Web Site
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at
http://www.bmc.com/support.html. From this Web site, you can
• read overviews about support services and programs that BMC Software offers
• find the most current information about BMC Software products
• search a database for problems similar to yours and possible solutions
• order or download product documentation
• report a problem or ask a question
• subscribe to receive e-mail notices when new product versions are released
• find worldwide BMC Software support center locations and contact information, including e-mail addresses,
fax numbers, and telephone numbers
Support by Telephone or E-mail
In the United States and Canada, if you need technical support and do not have access to the Web, call
800 537 1813. Outside the United States and Canada, please contact your local support center for assistance. To
find telephone and e-mail contact information for the BMC Software support center that services your location,
refer to the Contact Customer Support section of the Support page on the BMC Software Web site at
www.bmc.com/support.html.
Before Contacting BMC Software
Before you contact BMC Software, have the following information available so that Customer Support can begin
working on your problem immediately:
• product information
— product name
— product version (release number)
— license number and password (trial or permanent)
• operating system and environment information
— machine type
— operating system type, version, and service pack or other maintenance level such as PUT or PTF
— system hardware configuration
— serial numbers
— related software (database, application, and communication) including type, version, and service pack or
maintenance level
iii
Customer Support
You can obtain technical support by using the Support page on the BMC Software Web site or by contacting
Customer Support by telephone or e-mail. To expedite your inquiry, please see “Before Contacting BMC
Software.”
Support Web Site
You can obtain technical support from BMC Software 24 hours a day, 7 days a week at
http://www.bmc.com/support.html. From this Web site, you can
• read overviews about support services and programs that BMC Software offers
• find the most current information about BMC Software products
• search a database for problems similar to yours and possible solutions
• order or download product documentation
• report a problem or ask a question
• subscribe to receive e-mail notices when new product versions are released
• find worldwide BMC Software support center locations and contact information, including e-mail addresses,
fax numbers, and telephone numbers
Support by Telephone or E-mail
In the United States and Canada, if you need technical support and do not have access to the Web, call
800 537 1813. Outside the United States and Canada, please contact your local support center for assistance. To
find telephone and e-mail contact information for the BMC Software support center that services your location,
refer to the Contact Customer Support section of the Support page on the BMC Software Web site at
www.bmc.com/support.html.
Before Contacting BMC Software
Before you contact BMC Software, have the following information available so that Customer Support can begin
working on your problem immediately:
• product information
— product name
— product version (release number)
— license number and password (trial or permanent)
• operating system and environment information
— machine type
— operating system type, version, and service pack or other maintenance level such as PUT or PTF
— system hardware configuration
— serial numbers
— related software (database, application, and communication) including type, version, and service pack or
maintenance level
BMC Software, Inc., Confidential and Proprietary Information
iv CONTROL-M Installation Guide
• sequence of events leading to the problem
• commands and options that you used
• messages received (and the time and date that you received them)
— product error messages
— messages from the operating system, such as file system full
— messages from related software
iv CONTROL-M Installation Guide
• sequence of events leading to the problem
• commands and options that you used
• messages received (and the time and date that you received them)
— product error messages
— messages from the operating system, such as file system full
— messages from related software
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