WARRANTY INFORMATION. American Dryer Corp. MLS-460

SECTION VIII

WARRANTY INFORMATION

A. RETURNING WARRANTY CARDS

1. Before any dryer leaves the

ADC

factory test area, a warranty card is placed on the back side of the main door glass. These warranty cards are intended to serve the customer where we record the individual installation date and warranty information to better serve you, if you file a warranty claim.

a. If a warranty card did not come with your dryer, contact the

ADC

Warranty Department or the

ADC

Service Department at (508) 678-9000.

B. WARRANTY

For a copy of the

ADC

commercial warranty covering your particular dryers, contact the

ADC

distributor from whom you purchased the equipment and request dryer warranty form. If the distributor

cannot

be contacted or is unknown, warranty information can be obtained from the factory by contacting the

ADC

Warranty

Department at (508) 678-9000.

NOTE:

Whenever contacting the

ADC

factory for warranty or warranty information, be sure to have the dryer’s

model number

and

serial number

available so that your inquiry can be handled in an expeditious manner.

C. RETURNING WARRANTY PARTS

ALL

dryer or parts warranty claims or inquiries

should be

addressed to the

ADC

Warranty Parts Department.

To expedite processing, the following procedures

must be

followed:

1. No parts are to be returned to

ADC

without prior written authorization (“Return Material Authorization”) from the factory.

NOTE:

An R.M.A. (“Return Material Authorization”) is valid for only sixty (60) days from date of issue.

a. The R.M.A. issued by the factory, as well as any other correspondence pertaining to the returned part(s),

must be

included inside the package with the failed merchandise.

2. Each part

must be

tagged with the following information: a.

Model number

and

serial number

of the dryer from which part was removed.

b. Nature of failure (be specific).

c. Date of dryer installation.

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d. Date of part failure.

e. Specify whether the parts being returned is for a replacement, a credit, or a refund.

NOTE:

If a part is marked for a credit or a refund, the invoice number covering the purchase of the replacement part

must be

provided.

NOTE:

Warranty tags

(ADC

Part No. 450064) are available at “no charge” from

ADC

upon request.

3. The company returning the parts must clearly note the complete company name and address on the outside of the package.

4.

ALL

returns

must be

properly packaged to insure that they are not damaged in transit.

Damage claims are the responsibility of the shipper.

IMPORTANT:

No replacements, credits, or refunds will be issued for merchandise damaged in transit.

5.

ALL

returns

should be

shipped to the

ADC

factory in such a manner that they are insured and a proof of delivery can be obtained by the sender.

6.

Shipping charges are not the responsibility of ADC. ALL returns should be “prepaid” to the factory. Any “C.O.D.” or “COLLECT” returns will not be accepted.

IMPORTANT:

No replacements, credits, or refunds will be issued if the claim cannot be processed due to insufficient information. The party filing the claim will be notified in writing, either by “FAX” or “CERTIFIED MAIL - Return Receipt Requested,” as to the information necessary to process claim. If a reply is not received by the

ADC

Warranty Department within thirty (30) days from the FAX/letter date, then no replacement, credit, or refund will be issued, and the merchandise

will be discarded

.

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