Gigaset GS290 / LUG AU-IE-UK-International en / A31008-XXXXX-XXXX-X-XXXX / appendix_legal.fm / 2/20/20

Customer service United Kingdom and Ireland

Appendix

Customer service United Kingdom and Ireland

Step by step towards your solution with Gigaset Customer Care www.gigaset.com/service.

Visit our Customer Care pages

Here you will find:

•

Frequently asked questions

•

Free software and user manual downloads

•

Compatibility checks

Contact our Customer Care team

Couldn't find a solution in the FAQs section?

We are happy to help...

... online:

via our contact form on the customer service page

... by telephone:

United Kingdom

Service Hotline: 020 36953111

(local call cost charge)

Ireland

Service Hotline: 0818 200 033

(6.6561 Ct./Call)

Please have your proof of purchase ready when calling.

Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE mark for which country/countries the equipment has been developed. If the equipment is used in a manner inconsistent with this advice or with the instructions of the manual and on the product itself, this may have implications on the conditions for warranty or guarantee claims (repair or exchange of product).

In order to make use of the warranty, the product purchaser is asked to submit a receipt which proves the date of purchase (date from which the warranty period starts) and the type of goods that have been purchased.

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Customer Service & Assistance

Customer Service & Assistance

Do you have any questions? As a Gigaset customer, you can find help quickly in this User Manual and in the service section of our Gigaset online portal www.gigaset.com/service.

Please register your phone online right after purchase.

This enables us to provide you with even better service regarding questions or a warranty claim. In order to contact our customer service via email, please use the email contact form from our Gigaset online portal after selecting your home country.

Our representatives are also available on the telephone hotlines for consultation.

Australia

- - - - - - - - - - - - - - - - - - +61 1300 780 878

Austria

- - - - - - - - - - - - - - - - - - - - -0043 1 311 3046

Bahrain

- - - - - - - - - - - - - - - - - - - - - - - 31 73 11 173

Belgium

- - - - - - - - - - - - - - - - - - - - - - - -07815 6679

Bosnia Herzegovina

- - - - - - - - - - - - - - 033 276 649

Brazil

Grandes Capitais e Regiões Metropolitanas:

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -4003 3020

- - - - - - - - - - - - - - - - - (Preço de uma ligação local)

Demais localidades:

- - - - - - - - - - - - - - - - - - - - - - - - - - - 0800 888 3020

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (Gratuito)

Bulgaria

- - - - - - - - - - - - - - - - - - - - +359 2 9710666

Canada

- - - - - - - - - - - - - - - - - - - - 1-866 247-8758

China

- - - - - - - - - - - 0 21 400 670 6007

(RMB 0.11)

Croatia

- - - - - - - - - - - - - - - - - - - - - - - 01 / 2456 555

Czech Republic

- - - - - - - - - - - - - - - - - 233 032 727

Denmark

- - - - - - - - - - - - - - - - - - - - +45 43682003

Finland

- - - - - - - - - - - - - - - - - - +358 (0)9725 19734

France

- - - - - - - - - - - - - - - - - - - - - (0)1 57 32 45 22

Germany

- - - - - - - - - - - - - - - - - - - 02871 / 912 912

Greece

- - - - - - - - - - - - - - - - - - - +30 2111 98 1778

Hong Kong

- - - - - - - - - - - - - - - - - - - - - -2763 0203

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2389 7285

Hungary

- - - - - - - - - - - - - - - - - - - - - 06(1)267-2109

India - - - - - - - - - - - - - - - - - - - - Please refer to your

- - - - - - - - - - - - - - - - - - - - - - - - local warranty card

Indonesia

- - - - - - - - - - - - - - - - - - - (62-21) 5673813

- - - - - - - - - - - - - - - - - - - - - - - -(62-21) 888856000

Ireland

- - - - - - - - - - - - - - - - - - - - - - - 0818 200 033

Italy

- - - - - - - - - - - - - - - - - - - - - - - - -02.600.630.45

(Il numero è di tipo “urbano nazionale” e può essere chiamato da qualunque operatore di rete fissa o mobile. Il costo della chiamata è inerente al proprio piano tariffario definito con l’operatore telefonico, ad esempio in caso di un contratto con tariffa FLAT, non ci sono costi aggiuntivi per la chiamata a questo numero, in quanto si tratta di un numero urbano nazionale.)

Jordan

- - - - - - - - - - - - - - - - - 00962 6 5625460/1/2

Kuwait

- - - - - - - - - - - - +965 -22458737/22458738

Lebanon

- - - - - - - - - - - - - - - - - - - - -+9611240259

/

- - - - - - - - - - - - - - - - - - - - - - - - - - - - +9611236110

Luxembourg- - - - - - - - - - - - - - -

(+352) 8002 3811

Malaysia

- - - - - - - - - - - - - - - - - - - +603-8076 9696

Malta

- - - - - - - - - - - - - - - +39 02360 46111

(0,10 €)

Mexico

- - - - - - - - - - - - - - - - - 01800 999 4442738

- - - - - - - - - - - - - - - - - - - - - - (01800 999 GIGASET)

Netherlands

- - - - - - - - - - - - - - - - - - 0900-3333102

New Zealand

- - - - - - - - - - - - - - - - - - -0800 780 878

Norway

- - - - - - - - - - - - - - - - - - - - - +47 2231 0845

Oman

- - - - - - - - - - - - - -+968 70928 Ext. 49/21/75

Poland

- - - - - - - - - - - - - - - - - - - - - - - - -801 140 160

Portugal

- - - - - - - - - - - - - - - - - (+351) 308 804 760

- - - - - - - - - - - - - - - - (custo de uma chamada local)

Romania

- - - - - - - - - - - - - - - - - - +40 021 204 9130

Russia

- - - - - - - - - - - - - - - - - - - - - - 8-800 333 4956

Serbia

- - - - - - - - - - - - - - - - - - - - - - - -0800 222 111

Singapore

- - - - - - - - - - - - - - - - - - - - - - - 6735 9100

Slovak Republic

- - - - - - - - - - - - - - - - -0905 035 305

Slovenija

- - - - - - - - - - - - - - - - - - +386 (1) 5466 511

South Africa

- - - - - - - - - - - - - - - - - - 0800 98 08 42

Spain

- - - - - - - - - - - - - - - - - - - - - (+34) 910 920 931

Sweden

- - - - - - - - - - - - - - - - - - +46 (0)8502 52347

Please have your record of purchase ready when calling.

Replacement or repair services are not offered in countries where our product is not sold by authorised dealers.

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Customer Service & Assistance

Guarantee Certificate - United Kingdom and Ireland

Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer shall be granted a manufacturer’s Guarantee under the conditions set out below:

•

In the case of new devices and their components exhibiting defects resulting from manufacturing and/or material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free of charge, either replace the device with another device reflecting the current state of the art, or repair the said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads, casing), this warranty shall be valid for six months from the date of purchase.

•

This Guarantee shall be invalid if the device defect is attributable to improper care or use and/or failure to comply with information contained in the user manuals. In particular claims under the Guarantee cannot be made if:

•

The device is opened (this is classed as third party intervention)

•

Repairs or other work done by persons not authorised by Gigaset Communications.

•

Components on the printed circuit board are manipulated

•

The software is manipulated

•

Defects or damage caused by dropping, breaking, lightning or ingress of moisture. This also applies if defects or damage was caused by mechanical, chemical, radio interference or thermal factors (e.g.: microwave, sauna etc.)

•

Devices fitted with accessories not authorised by Gigaset Communications

•

This Guarantee shall not apply to or extend to services performed by the authorised dealer or the customer themselves (e.g. installation, configuration, software downloads). User manuals and any software supplied on a separate data medium shall be excluded from the Guarantee.

•

The 24 months guarantee also applies to the built in battery.

•

The purchase receipt, together with the date of purchase, shall be required as evidence for invoking the

Guarantee. Claims under the Guarantee must be submitted within two months of the Guarantee default becoming evident.

•

Ownership of devices or components replaced by and returned to Gigaset Communications shall vest in

Gigaset Communications.

•

This Guarantee shall apply to new devices purchased in the European Union. For Products sold in the

United Kingdom and in the Republic of Ireland the Guarantee is issued by: Gigaset Communications UK

Limited, 2 White Friars, Chester, CH1 1NZ.

•

Any other claims resulting out of or in connection with the device shall be excluded from this Guarantee.

Nothing in this Guarantee shall attempt to limit or exclude a Customers Statutory Rights, nor the manufacturer’s liability for death or personal injury resulting from its negligence.

•

The duration of the Guarantee shall not be extended by services rendered under the terms of the Guarantee.

•

Insofar as no Guarantee default exists, Gigaset Communications reserves the right to charge the customer for replacement or repair.

•

The above provisions do not imply a change in the burden of proof to the detriment of the customer.

To invoke this Guarantee, please contact the Gigaset Communications helpdesk. This number is also to be found in the accompanying user guide.

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Manufacturer's advice

Exclusion of liability

The display is made up of pixels. Each pixel consists of three sub-pixels (red, green, blue).

It may be the case that a sub-pixel is missing or has a colour deviation.

A warranty claim is only valid if the maximum number of permitted pixel errors is exceeded.

Description

Colour illuminated sub-pixels

Dark sub-pixels

Total number of coloured and dark sub-pixels

Maximum number of permitted pixel errors

1

1

1

Signs of wear on the display and casing are excluded from the warranty.

Certain content and services which can be accessed using this device are the property of third parties and are protected by copyrights, patents, trademarks and/or other laws for the purpose of safeguarding intellectual property. Such content and services are provided solely for non-commercial, private usage. You may not use content or services which has/have not been authorised by the owner of particular content or a service provider. Without limiting the generality of the foregoing, except as expressly specified by the owner of the content or the service provider, the modification, reproduction, dissemination, uploading, publication, transmission, translation, sale, creation of derived works, distribution of content or services shown on this device are not permitted in any form and on any medium.

Manufacturer's advice

Authorisation

This device is intended for use in all member states of the EU and Switzerland. Use outside EEA, excluding CH, is depending on national type approval.

Country-specific requirements have been taken into consideration.

Hereby, Gigaset Communications GmbH declares that the radio equipment type Gigaset GS290 is in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address: www.gigaset.com/docs.

This declaration could also be available in the "International Declarations of Conformity" or “European Declarations of Conformity” files.

Therefore please check all of these files.

The 5150 - 5350 MHz band is restricted to indoor use only for the following countries.

FI

NL

AT

FR

NO

BE

HR

PT

BG

HU

PL

CH

IE

RO

CY

IS

SE

CZ

IT

SI

DE

LI

SK

DK

LT

TR

EE

LU

UK

EL

LV

ES

MT

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Manufacturer's advice

Waste and environmental protection

Correct disposal of this product

(Directive for electric and electronic equipment (WEEE))

(Applicable in countries with waste separation systems)

This label on the product, accessory or in documentation indicates that the product and its electronic accessories (such as charger, headphones and USB cable) may not be disposed of in household waste.

To avert potential environmental harm and health risks from unmanaged waste disposal, recycle responsibly with the aim of encouraging sustainable reuse of raw materials.

Private users should turn to the dealers from where they bought their products, or contact the authorities responsible, who are able to provide information on where parts can be taken for disposal in an environmentally friendly manner.

Commercial users should please contact their suppliers and check the general terms of their purchase agreement.

This product and the electronic accessory parts may not be disposed of with other commercial waste.

This “WEEE” is compatible with the RoHS Directive.

About radiation

Information on SAR certification (specific absorption rate)

THIS DEVICE SATISFIES THE INTERNATIONAL DIRECTIVES FOR EXPOSURE BY RADIO WAVES.

Your mobile device has been developed so as not to exceed internationally recommended exposure thresholds for radio waves.

These directives have been specified by an independent scientific organisation (ICNIRP) and include a high margin of safety which should guarantee the safety of all regardless of age and state of health. The directives on exposure to radio waves use a unit called the specific absorption rate (SAR). The SAR threshold for mobile devices is 2.0 W/kg. The highest SAR values in the ICNIRP Directives for this device model:

Highest SAR value for this phone model and measurement conditions

SAR for head 0.46 W/kg (10g)

SAR for wearing on body 0.44 W/kg (10g)

The SAR values for wearing on the body are determined at a distance of 5 mm. To comply with the HF exposure directives for wearing on the body, the device should be positioned at least this distance away from the body.

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Manufacturer's advice

Technical data

Frequency and bands

Frequency

2G

3G

4G

B1

B8

B1

B3

B5

Bands

1800 MHz

900 MHz maximum power

30 dBm

33 dBm

22.5 dBm

23 dBm

22.5 dBm

22.5 dBm

23 dBm

B7

B8

22.5 dBm

23.5 dBm

B20 23.5 dBm

WLAN 11A: 11B: 16.2 dBm 11G: 16.4 dBm

11N: 16.5 dBm

Battery

Technology:

Capacity:

Part number:

Li-Polymer

4700 mAh

V30145-K1310-X475

Accessories

Only use Gigaset approved chargers, batteries and cables. Unapproved accessories can damage the device.

Power adapter

Input:

Output:

100-240V 50/60Hz

5V 3,0A or 9V 2,0A or 12V 1,5A

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Icons

Icons

Quick settings

Coloured background: enabled; grey background: disabled

WLAN

Bluetooth

Mobile data

Power save mode

Data save mode

Flight mode

Location sending

Automatic rotation of the screen

Torch

Location detection

"Do not disturb" function

WLAN hotspot

Status bar

/

/

/ /

/

/

/

/ /

/

Battery charge status / battery is charging

Power save mode enabled

The receive quality of the WLAN connection, four levels

Receive quality of the mobile connection. Five levels or no connection.

Bluetooth enabled

VPN connection active

Data save mode enabled

Flight mode enabled

Ringtone switched off / only vibration

"Do not disturb" function enabled

WLAN hotspot activated

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Icons

Notifications

/

/

App authorisation management

Missed call

New text message

New email

New memory card detected

Screenshot created

USB tethering enabled

WLAN hotspot activated

Multiple tethering connections activated (USB and/or WLAN)

Data downloaded / data uploaded

Update for Google available / Google apps updated

. . . Other app-specific notifications

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Open Source Software

Open Source Software

General

Included on your Gigaset device is Open source software which is subjected to various licence conditions. With regard to Open source software, the granting of usage rights extending beyond operation of the device in the form supplied by Gigaset Communications GmbH is governed by the relevant license conditions of the Open Source software.

You can find more details under:

¤

Settings About emulated device Legal information

In relation to the respective licensors of open source software, the wording of the respective licences regularly contain liability disclaimers. The disclaimer for GPL version 2 for example is:

"This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public

License for more details." and for LGPL version 2.1:

"This library is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU Lesser General

Public License for more details."

Liability on the part of Gigaset Communications GmbH remains unaffected by this.

Licence and copyright information

Your Gigaset device includes Open Source software that is subject to the GNU General Public

License (GPL) or the GNU Library / Lesser General Public License (LGPL). The corresponding source code can be downloaded from the Internet at www.gigaset.com/opensource

The appropriate source code can also be requested from Gigaset Communications GmbH at cost price within three years of purchasing the product. Please use the contact details provided at www.gigaset.com/service

Your Gigaset device includes Open Source software that is subject to the Common Public

License. The corresponding source code can be downloaded from the Internet at www.gigaset.com/opensource

The appropriate source code can also be requested from Gigaset Communications GmbH.

Please use the contact details provided at www.gigaset.com/service

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