Troubleshooting. NewAir NIM040SS00

12

TROUBLESHOOTING

Problem

“A dd Water ” indicator is on.

“I ce Full ” indicator is on.

Ice cubes stick together.

Ice is full but the light is off.

Ice making cycle is normal but there is no ice.

Possible Causes

Water level is low.

The ice basket is full.

The ice sensor is broken.

Solution

Turn unit OFF, fill the water tank, and turn unit ON again.

Remove ice from the basket.

Turn unit OFF and ON again to see if ice production restarts. If not, contact customer service.

The ice scoop is stuck.

The ice making cycle is too long.

Part of the evaporator rods in the ice box are too large.

The water temperature in the inner tank is too high.

The location of the ice maker is too close to a light source and it affects the infrared detection.

Check if ice scoop is blocking the sensor, if it is, remove and rearrange.

Stop the ice maker and restart when the current ice blocks melt and fall off.

Turn the unit back on.

Change the water in the reservoir.

Use colder water to fill the tank.

Move the ice maker near a darker location.

Ambient temperature or water temperature is too high.

Try to keep the ice maker out of heat near 90 degrees and fill the tank with cold water.

Refrigerant liquid leakage. Contact customer service.

The pipe in the cooling system is blocked.

Contact customer service.

NOTE:

Certain noises are normal when operating this ice maker: a clicking sound when the machine is turned on or off, a bubbling, gurgling, or knocking sound when refrigerant is circulating through the pipes, or a loud clink sound when ice cubes are dropped into the basket.

newair.com

13

LIMITED MANUFACTURER’S WARRANTY

This appliance is covered by a limited manufacturer’s warranty. For one year from the original date of purchase, the manufacturer will repair or replace any parts of this appliance that prove to be defective in materials and workmanship, provided the appliance has been used under normal operating conditions as intended by the manufacturer.

Warranty Terms:

During the first year, any components of this appliance found to be defective due to materials or workmanship will be repaired or replaced, at the manufacturer’s discretion, at no charge to the original purchaser. The purchaser will be responsible for any removal or transportation costs.

Warranty Exclusions:

The warranty will not apply if damage is caused by any of the following:

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Power failure

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Damage in transit or when moving the appliance

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Improper power supply such as low voltage, defective household wiring or inadequate fuses

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Accident, alteration, misuse or abuse of the appliance such as using non-approved accessories, inadequate air circulation in the room or abnormal operating conditions (extreme temperatures)

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Use in commercial or industrial applications

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Fire, water damage, theft, war, riot, hostility or acts of God such as hurricanes, floods, etc.

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Use of force or damage caused by external influences

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Partially or completely dismantled appliances

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Excess wear and tear by the user

Obtaining Service:

When making a warranty claim, please have the original bill of purchase with purchase date available. Once confirmed that your appliance is eligible for warranty service, all repairs will be performed by a NewAir™ authorized repair facility. The purchaser will be responsible for any removal or transportation costs. Replacement parts and/or units will be new, remanufactured or refurbished and is subject to the manufacturer’s discretion. For technical support and warranty service, please email [email protected]