4
Solving Problems
T his chapter helps you solve problems with your document camera, and tells you how to contact technical support for problems you can’t solve yourself. This chapter explains the following:
Solving problems with the image
Contacting technical support
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Solving Problems 25
26 Solving Problems
Solving Problems with the Image
No image appears on the screen.
■
Check that all cables are properly connected (see Chapter 1) and
everything is turned on.
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■
Make sure the projector is not in sleep mode. Check the projector documentation.
The document camera may have been turned on too quickly after it was turned off. Turn the document camera off, wait a few seconds, and then turn it on again.
The image contains static or noise.
■ If you’re using cables that are longer than 6 feet (2 m), or an extension cable, the image quality may be reduced.
■ Keep your projector and video cables away from the power cord as much as possible to prevent interference.
■ The frequency switch may be set incorrectly. Change the
frequency as described on page 10.
The image is blurry.
■ There may be dirt on the lenses. Clean the lenses as described on
page 22.
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■
The Auto Focus feature may be turned off. If the Auto Focus indicator light is not lit, press the Auto Focus button.
Some objects do not auto focus well. Manually focus these objects by first turning off Auto Focus and then using the Near and Far buttons.
■ The presentation material may be too close to the lens. Attach the close-up lens by screwing it on clockwise.
remove close-up lens attach close-up lens
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■
The presentation material may be too far from the lens. Remove the close-up lens by unscrewing it counterclockwise.
Make sure there is no condensation on the lenses. You may need to wait before using the document camera after moving it from a cold environment to a warm environment.
Where to Get Help
EPSON provides technical assistance through electronic support services 24 hours a day, as listed in the following table.
Electronic support services
Service
World Wide Web
Presenters Online
Access
From the internet, you can reach EPSON’s product support at
http://support.epson.com. After selecting your product, you can access troubleshooting information, download product documentation, and receive technical advice through e-mail.
Access tips, templates, and training for developing successful presentations at
http://www.presentersonline.com.
Solving Problems 27
28 Solving Problems
Telephone Support Services
To use the EPSON PrivateLine Support service, call (800) 637-7661 and enter the PIN on the EPSON PrivateLine Support card included with your document camera. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6
AM
to 6
PM
,
Pacific Time, Monday through Friday, for the duration of your warranty period.
You may also speak with an EPSON document camera support specialist by dialing one of these numbers:
■ U.S.: (562) 276-4394, 6
AM
to 6
PM
, Pacific Time, Monday through Friday
■ Canada: (905) 709-3839, 6 AM to 6 PM , Pacific Time, Monday through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
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■
■
Product name (EPSON ELPDC03 Motion Presentation Camera)
Product serial number (located on the bottom of the document camera)
Description of the problem
