Solving Problems
If you have a problem with your LabelWorks, check the display or the troubleshooting suggestions below.
Error messages
Insert tape Turn the power off and install a tape cartridge.
Check battery
Too many lines
The batteries may be running out or installed incorrectly, nonalkaline batteries are being used with alkaline batteries, or old and new batteries are being used together. Turn the power off and replace batteries with new ones, or use the optional AC adapter.
Make sure new batteries are installed correctly.
You have exceeded the maximum number of lines (2). Press to delete the lines indicated.
Seq. num. only 1 Sequence numbers have already been set. You can only enter one sequence number per ribbon.
Txt too long-OK?
Entered text is too long for the specified ribbon length. Press
and adjust the ribbon length or make text shorter.
Overheated!
Cover open!
The print head is too hot. Turn the power off and take out the tape cartridge. Allow the print head to cool before trying to print again.
If you open the rear cover while the power is on, this message displays and the power turns off automatically. Always turn the power off before opening the rear cover.
Delete all text?
Motor error!
When creating a ribbon with a special format, the current text will be deleted. Press to delete the text and show the special format.
An error occurred in the motor operation. Turn the power off, then turn it back on. If the same message appears, turn the power off again and contact Epson for technical support.
Solving Problems | 25
Problems and solutions
Check the solutions below if you are having trouble using your product.
The product does not function normally
The product may stop functioning due to static electricity or other causes. If your product does not function normally (for example, the power doesn’t turn on/off or the display is distorted), reset your product by following the procedure below.
Warning: Resetting your product will erase all saved labels and formatting and return your product to default settings.
1. Press to turn the power off.
2. Press and hold + , and press .
3. When a message appears, press (to cancel, press any other button).
The product will be reset.
Power is on but no images appear on the display
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Make sure the batteries are correctly seated.
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Replace the batteries with new ones, or use the optional AC adapter
(C52CB73020).
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If you are using the AC adapter, make sure that it is securely connected to both the wall outlet and the product.
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Adjust the contrast as described on page 23.
The display turns off
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The power turns off automatically if the product is idle for more than 5 minutes.
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If an incorrect button sequence is entered, the display may flicker or turn off for an instant.
26 | Solving Problems
Nothing prints
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Make sure text has been entered.
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Replace the tape cartridge if necessary.
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Check the display for an error message and perform the suggested solution.
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Replace the batteries with new ones, or use the optional AC adapter
(C52CB73020).
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Make sure the rear cover is closed.
Characters do not print properly
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Make sure the tape cartridge is correctly seated.
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Clean the print head.
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Change the font (sometimes symbols do not print properly when certain fonts are selected).
Printing stops in the middle of text
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Install a new tape cartridge.
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Replace the batteries or use the optional
AC adapter (C52CB73020).
Saved ribbons are gone
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Make sure you have not accidentally deleted the design .
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If the product is reset, all of the previously entered text will be deleted.
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If the AC adapter is unplugged or the batteries are removed during operation, the text may be deleted.
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