Changing feature parameters
4: Managing features
This section explains how to administer some of the major
Communication Manager features. It provides instructions for changing feature parameters, using abbreviated dialing, creating pickup groups, setting up call forwarding, defining coverage paths, and administering bridged call appearances.
Changing feature parameters
You can modify the system parameters that are associated with some of the system features. For example, you can use the system parameters to allow music to play if callers are on hold or to allow trunk-to-trunk transfers on the system.
Note:
Note:
You can find most of the system-wide parameters on the
Feature-Related System Parameters screen. However, if you have DEFINITY ECS R6.3.1 or later, some parameters have moved to new screens, such as the System
Parameters Call Coverage/Call Forwarding screen. See the manual that corresponds to your software.
Generally, Avaya sets your system parameters when your system is installed. However, you can change these parameters as your organization’s needs change.
As an example, say that your company uses the Call Park feature, where a call can be put on hold and picked up from any other telephone within the system. You need to change the time limit for parked calls from 10 to 5 minutes.
Issue 3 February 2007 47
Managing features
To change the time limit for parked calls:
1. Type change system-parameters features. Press Enter.
The system displays the Feature-Related System Parameters
screen ( Figure 13: Feature-Related System Parameters screen
).
Figure 13: Feature-Related System Parameters screen
FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? n
Trunk-to-Trunk Transfer? none
Automatic Callback - No Answer Timeout Interval (rings): 3
Call Park Timeout Interval (minutes): 5
Off-Premises Tone Detect Timeout Interval (seconds): 20
AAR/ARS Dial Tone Required? y
Music (or Silence) On Transferred Trunk Calls: no
DID/Tie/ISDN Intercept Treatment: attd
Messaging Service Adjunct (MSA) Connected? n
Internal Auto-Answer for Attd-Extended/Transferred Calls? transferred
Automatic Circuit Assurance (ACA) Enabled? n
Abbreviated Dial Programming by Assigned Lists? n
Auto Abbreviated/Delayed Transition Interval (rings): 2
Protocol for Caller ID Analog Terminals: Bellcore
Display Calling Number for Room to Room Caller ID Calls? n
2. Type 5 in the Call Park Timeout Interval (minutes) field.
3. Press Enter to save your changes.
If a parked call is not answered within 5 minutes, the call returns to an attendant or to the user who put the call in park.
For details about changing other feature-related system parameters, see the Administrator Guide for Avaya Communication Manager.
48 Basic Administration Quick Reference
