A
PPENDIX
S
UPPORT
S
ERVICES
A
ND
W
ORLDWIDE
O
FFICES
A
Psion Teklogix provides a complete range of product support services to its customers worldwide. These services include technical support and product repairs.
A.1 Technical Support
Technical Support for Mobile Computing Products is provided via e-mail through the Partner Program website. To reach the website, go to www.psionteklogix.com and click on the Partner Program link, which takes you to the Partner Program page.
Then click on the Log-in button or the Register button, depending on whether you have previously registered for Teknet or the Partner Program. (Your UserID and password are the same for TekNet and the Partner Program.)
A.2 Product Repairs
International
For product repairs, please contact your local Psion Teklogix office (see page A-2).
Canada/U.S.A
Canadian and U.S. customers can receive access to repair services, by calling the toll-free number below, or via our secure website.
Note: Customers calling the toll-free number should have their Psion Teklogix customer number or trouble ticket number available.
Voice: 1 800 387-8898 (press option “2”)
Fax: 1 905 812-6304
Web Site: http://service.psionteklogix.com
7535 Hardware Reference Guide A-1
A.3 W
ORLD
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O
FFICES
C OMPANY H EADQUARTERS
A
ND
C
ANADIAN
S
ERVICE
C
ENTRE
Psion Teklogix Inc.
2100 Meadowvale Boulevard
Mississauga
Ontario
Canada L5N 7J9
Tel: +1 905 813 9900
Fax: +1 905 812 6300
E-mail: [email protected]
N ORTH A MERICAN H EADQUARTERS
A
ND
U.S. S
ERVICE
C
ENTRE
Psion Teklogix Corp.
1810 Airport Exchange Boulevard
Suite 500
Erlanger, Kentucky
USA 41018
Tel: +1 859 371 6006
Fax: +1 859 371 6422
E-mail: [email protected]
I NTERNATIONAL S UBSIDIARIES
Psion Teklogix GmbH
Jakob Kaiser Straße 3
D-47877 Willich Münchheide
Deutschland
Tel: +49 2154 9282 0
Fax: +49 2154 9282 59
E-mail: [email protected]
Psion Teklogix Danmark
Vesterballevej 4-6
7000 Fredericia
Danmark
Tel: +45 76 24 0133
Fax: +45 75 94 4679
E-mail: [email protected]
Psion Teklogix S.A.
La Duranne
135 Rue Rene Descartes
BP 421000
13591 Aix-En-Provence
Cedex 3; France
Tel: +33 4 42 90 88 09
Fax: +33 4 42 90 88 88
E-mail: [email protected]
Psion Teklogix AB
Stora Badhusgatan 18-20
411 21 Göthenburg, Sweden
Tel: +46 31 13 15 50
Fax: +46 31 13 57 80
E-mail: [email protected]
Psion Teklogix (UK) Ltd.
Bourne End Business Centre
Cores End Road
Bourne End
Buckinghamshire SL8 5AR, England
Tel: +44 1628 648800
Fax: +44 1628 648810
WWW: www.teklogix.co.uk
E-mail: [email protected]
Psion Teklogix Finland
Metsänneidonkuja 8
02130 Espoo
Finland
Tel: +358 9 4307 8390
Fax: +358 9 4307 8395
E-mail: [email protected]
Psion Teklogix Italia S.r.I
Via Galilei, 47
20092 Cinisello Balsamo
Milan, Italy
Tel: +39 2 6604 5410
Fax: +39 2 6604 5412
E-mail: [email protected]
Psion Asia Pacific Pte. Ltd.
210 South Bridge Road
#03-01 Singapore 058759
Tel: +65 673 58108
Fax: +65 673 35990
E-mail: [email protected]
Psion Teklogix de Mexico, S.A. de C.V.
Sierra Mojada 626, 2º Piso
Col. Lomas Barrilaco, C.P. 11010
Mexico, D.F., Mexico
Tel.: +5255 5 202 6802/6950
Fax: +5255 5 202 4505
E-mail: [email protected]
Psion Teklogix Benelux
Nieuwe weg 1,
2070 Zwijndrecht
Belgium
Tel: +32 3 250 22 00
Fax: +32 3 250 22 20
E-mail: [email protected]
Psion Teklogix España, S.L.
Cityparc Ronda de Dalt
Ctra. Hospitalet 147-149
Edificio Atenas 2° 3ª
08940 Cornellà de Llobregat (Barcelona)
España
Tel: +34 9 3475 0220
Fax: +34 9 3475 0230
E-mail: [email protected]
Psion Teklogix B.V.
Venrayseweg 57,
5928 NZ Venlo
Nederlands
Tel: +31 77 32400 44
Fax: +31 77 32400 53
A 2 7535 Hardware Reference Guide
Psion Teklogix Africa
Postnet Suite 39, Private Bag x11
Halfwayhouse, 1685 Ground Floor East
Waterfall Edge Phase 2, Waterfall Park
Bekker Road MIDRAND 1685
South Africa
Tel: +27 11 805 7440/1/2
Fax: +27 11 805 7444
Psion Teklogix Wireless Technologies (Shanghai) Ltd.
Unit 1507-08
Mingshen Building
No.3131 Kai Xuan Rd
Shanghai 200030
China
Tel: +86 21 5407 1991
Fax: +86 21 5407 1992
Psion Teklogix Systems India Pvt. Ltd.
M-74, 1st Floor, “M” Block Market
Greater Kailash-Il
New Delhi - 110048
India
Tel: +91 11 26219257
Fax: +91 11 26219076
E-mail: [email protected]
Psion Teklogix Taiwan Co., Ltd.
15FL-5, No. 366 Boai 2nd Road,
Tzuo Ying District, KAOHSIUNG 813
Taiwan, R.O.C.
Tel: +886 7 558 2028
Fax: +886 7 558 3328
E-mail: [email protected]
A.4 W
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www.psionteklogix.com
7535 Hardware Reference Guide A-3
I
NDEX
Boldface indicates a parameter, menu or sub-menu name.
A
ActiveSync 45
default installation folder 42
disconnecting 45 guest 45 partnership 45
applications
install to flash or RAM 42
B
Bluetooth connections 48
Bluetooth Manager
Bluetooth radio
49 changing device name 49 device service profiles 49 radio configuration 49–51
C
.cab files
in startup folder 42
cables
serial 19
colour schemes
for the shell 39
combinations
of keys for shell 39
connections
Bluetooth 48
USB serial 46
D datecode
displaying for OS 55
desktop
defined 36
desktop icons
for shell 38
Device Name
, changing 49
devices recognized
docking port 24
on tether port 19
differences between Psion Teklogix and standard
shell 40
disconnecting ActiveSync 45
displaying OS datecode 55 distinguishing OS variants 55
docking port 13
devices recognized 24 pinout 24
resistance values 25
DUN service, Bluetooth 49
E
error messages 40
F feedback
to user from power monitor 35
flash memory
internal 42
folder
ActiveSync default installation 42
card folder names 41
startup 42
"full-speed" USB
defined 46
G
guest 45
H
"high-powered" USB
defined 47
"high speed" USB
defined 46
K key combinations
for shell 39
7535 Hardware Reference Guide 1
Index
L
LAN access using PPP service, Bluetooth
49
LED
charge 11
receive 12 scan 12 transmit 12
"low-powered" USB defined 47
"low speed" USB defined 46
M memory
and application install location 42
card folder names 41
internal flash 42
memory monitor 35
messages
error 40
monitor
of memory 35 of power 35 of security 35
of system 34
N names
of memory card folders 41
null-modem cable
part number 18
O operating system
displaying datecode 55 distinguishing variants 55 image part numbers 55 registry keys for variants 55
replacement using RS232 serial 56
replacement using USB 59
OS variants
distinguishing 55 registry key 55
P
partnership 45
part number
DC power adapter 18 null-modem cable 18
OS image 55
2 7535 Hardware Reference Guide
portable docking module 18 portable docking module kit 18 power cord 18
serial cable 19
USB cable 18
pinout
docking port 24
RS232 serial 19 serial on PDM 19
tether port 20
generic serial device 23
scanner 21, 22, 23
ScanSee 24
USB 21
portable DC power adapter
part number 18
portable docking module
part number 18
portable docking module kit
part number 18
ports
docking port 13 on 7535 13
power cord
part number 18
power management 40
power monitor
feedback to user 35
power transition
run-to-suspend 31
Printer (serial service), Bluetooth 49
R radio
Bluetooth 49–51
receive LED 12
registry key
for OS variants 55
replacement
of OS 56, 59
resistance values
docking port 25
tether port 20
RS232 cable
part number 18
RS232 serial
OS replacement using 56
run-to-suspend (power transition) 31
S security levels
on terminal 35
serial cable 19
part number 18
serial connections
USB 46
Serial service, Bluetooth 49
shell
colour schemes 39
defined 34
desktop icons 38
differences between Psion Teklogix and
standard 40
key combinations 39
location of taskbar 38
startup
.cab files 42 startup folder 42
system monitor 34
security levels 35
system tray
defined 37
T taskbar
defined 36
location 38
task manager
defined 38
tether port
devices recognized 19
generic serial device pinout 23
pinout 20 resistance values 20
scanner pinout 21, 22, 23
ScanSee pinout 24
USB pinout 21
text conventions 3
transmit LED 12
turning on/off 16
U
USB connector location
on 7535 PDM 47
"full-speed" defined 46
"high-powered" defined 47
"high-speed" defined 46
"low-powered" defined 47
"low speed" defined 46
OS replacement using 59
serial connections 46
USB cable
part number 18
V variants
distinguishing for OS 55
W wireless connections
Bluetooth 48
7535 Hardware Reference Guide
Index
3
