CHAPTER 4 Basic Troubleshooting

This section gives some simple suggestions for troubleshooting problems with your Gateway’s initial configuration.

Before troubleshooting, make sure you have

• read the Quickstar t Guide;

• plugged in all the necessar y cables; and

• set your PC’s TCP/IP controls to obtain an IP address automatically.

191

Status Indicator Lights

The first step in troubleshooting is to check the status indicator lights (LEDs) in the order outlined below.

Netopia Gateway 2240N/2241N status indicator lights

192

Power

Ethernet

USB DSL

Internet

LED

Power

Action

Green when power is on. Red if device malfunctions.

Ethernet

USB

(Model 2241N only)

DSL

Solid green when connected. Flash green when there is activity on the LAN.

Solid green when connected. Flash green when there is activity on the LAN.

Solid green when Internet connection is established.

Internet

Solid green when Broadband device is connected. Flashes green for activity on the WAN por t. If the physical link comes up, but PPP or

DHCP fail, the LED turns red .

Status Indicator Lights

Netopia Gateway 2246N status indicator lights

P

O

W

E

R

1

ETHER NET

2 3 4

Power

Ethernet 1, 2, 3, 4

D

S

L

I N

T

E

R

N

E

T

DSL

Internet

LED

Power

Ethernet 1, 2, 3, 4

DSL

Internet

Action

Green when power is on. Red if device malfunctions.

Solid green when connected. Flash green when there is activity on the LAN.

Solid green when Internet connection is established.

Solid green when Broadband device is connected. Flashes green for activity on the WAN por t. If the physical link comes up, but PPP or

DHCP fail, the LED turns red .

193

Netopia Gateway 2247NWG status indicator lights

194

P

O

W

E

R

1

ETHER NET

2 3 4

W

RI

E

L

E

S

S

D

S

L

I N

T

E

R

N

E

T

Power

Ethernet 1, 2, 3, 4

Wireless

DSL

Internet

LED

Power

Ethernet 1, 2, 3, 4

Wireless

DSL

Internet

Action

Green when power is on. Red if device malfunctions.

Solid green when connected. Flash green when there is activity on the LAN.

Flashes green when there is activity on the wireless LAN.

Solid green when Internet connection is established.

Solid green when Broadband device is connected. Flashes green for activity on the WAN por t. If the physical link comes up, but PPP or

DHCP fail, the LED turns red .

Status Indicator Lights

Netopia Gateway 3340(N) status indicator lights

Ethernet Link:

Solid green when connected

Ethernet Traffic:

Flashes green when there is activity on the LAN

DSL Traffic:

Blinks green when traffic is sent/received over the WAN

E th e rn e t

L in k th e rn e

E t

T ra ff ic

D

S

L

T ra ff ic

D

S

L

S y n c

P

P

P o

E

A c ti v e

P o w e r

Power:

Solid green when the power is on

PPPoE Active:

Solid green when PPPoE is negotiated; other wise, not lit

DSL Sync:

Blinking green with no line attached or training, solid green when trained with the DSL line.

195

196

Netopia Gateway 3341(N), 3351(N) status indicator lights

Ethernet Link:

Solid green when connected

Ethernet Traffic:

Flashes green when there is activity on the LAN

DSL Traffic:

Blinks green when traffic is sent/received over the WAN

E th e rn e t

L in k

E th e rn e t

T ra ff ic

D

S

L

T ra ff ic

D

S

L

S y n c

U

S

B

A c ti v e

P o w e r

Power:

Solid green when the power is on

USB Active:

Solid green when USB is connected other wise, not lit

DSL Sync:

Blinking green with no line attached or training, solid green when trained with the DSL line.

Status Indicator Lights

Netopia Gateway 3342/3342N, 3352/3352N status indicator lights

USB:

Solid green when USB is connected other wise, not lit

USB

DSL

DSL:

Blinking green with no line attached or training, solid green when trained with the DSL line.

☛

Special patterns:

• Both LEDs are off during boot (power on boot or warm reboot).

• When the 3342/3352 successfully boots up, both LEDs flash green once.

• Both LEDs are off when the Host OS suspends the device, (e.g. Windows

standby/reboot, device disabled, driver uninstalled, etc.)

197

198

Netopia Gateway 3346(N), 3356(N) status indicator lights

L

A

N

1

L

A

N

2

L

A

N

3

L

A

N

4

D

S

L

S

Y

N

C

P o w e r

Power:

Solid green when the power is on

DSL Sync:

Blinks green with no line attached or training,

Solid green when trained with the DSL line

LAN 1, 2, 3, 4:

Solid green when Ethernet link is established

Blinks green when traffic is sent or received over the Ethernet

Status Indicator Lights

Netopia Gateway 3347W, 3347(N)WG status indicator lights

Power - Green when power is applied

DSL SYNC -

Flashes green when training

Solid green when trained

Flashes green for DSL traffic

LAN 1, 2, 3, 4 -

Solid green when connected to each por t on the LAN.

Flash green when there is activity on each por t.

Wireless Link - Flashes green when there is activity on the wireless LAN.

199

200

Netopia Gateway MiAVo status indicator lights

Front View

Power -

Green when power is on.

DSL -

Flashes green when training

Solid green when trained

Ethernet 1, 2, 3, 4 -

Solid green when connected.

Flash green when there is activity on the LAN.

Wireless -

Flashes green when there is activity on the wireless LAN.

Status Indicator Lights

LED Function Summary Matrix

Power

Unlit

No power

No signal

USB Active

No signal

DSL Sync

No signal

DSL Traffic

Ethernet

Traffic

No signal

Ethernet Link

No signal

No signal

Internet

Solid Green

Power on

USB por t connected to PC

DSL line synched with the DSLAM

N/A

N/A

N/A

Flashing

Green

Solid Red

System failure

N/A Activity on the

USB cable

Attempting to train with DSLAM

Activity on the

DSL cable

Activity on the

Ethernet cable

N/A

N/A

N/A

N/A Synched with Ethernet card

Broadband device is connected.

N/A

Activity on the

WAN por t.

Physical link established, but PPP or

DHCP fails.

If a status indicator light does not look correct, look for these possible problems:

LED State

Power Unlit

1.

2.

3.

4.

Possible problems

Make sure the power switch is in the ON position.

Make sure the power adapter is plugged into the 2200- and 3300-series

DSL Gateway properly.

Tr y a known good wall outlet.

Replace the power supply and/or unit.

DSL

Sync

Unlit

1.

2.

3.

4.

5.

Make sure the you are using the correct cable. The DSL cable is the thinner standard telephone cable.

Make sure the DSL cable is plugged into the correct wall jack.

Make sure the DSL cable is plugged into the DSL por t on the 2200- and

3300-series DSL Gateway.

Make sure the DSL line has been activated at the central office DSLAM.

Make sure the 2200- and 3300-series DSL Gateway is not plugged into a micro filter.

201

202

EN Link Unlit

Note: EN Link light is inactive if only using USB.

1.

2.

3.

4.

5.

Make sure the you are using the Ethernet cable, not the DSL cable. The

Ethernet cable is thicker than the standard telephone cable.

Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC.

If plugging a 2200- and 3300-series DSL Gateway into a hub the you may need to plug into an uplink por t on the hub, or use an Ethernet cross over cable.

Make sure the Ethernet cable is securely plugged into the Ethernet por t on the 2200- and 3300-series DSL Gateway.

Tr y another Ethernet cable if you have one available.

EN Traffic Unlit

USB

Active

DSL

Traffic

Unlit

Unlit

Wireless

Link

Unlit

1.

2.

3.

4.

Make sure you have Ethernet drivers installed on the PC.

Make sure the PC’s TCP/IP Proper ties for the Ethernet Network Control

Panel is set to obtain an IP address via DHCP.

Make sure the PC has obtained an address in the 192.168.1.x range.

(You may have changed the subnet addressing.)

Make sure the PC is configured to access the Internet over a LAN.

5.

Disable any installed network devices (Ethernet, HomePNA, wireless) that are not being used to connect to the 2200- and 3300-series DSL

Gateway.

Note: USB Active light is inactive if only using Ethernet.

1.

2.

3.

4.

Make sure you have USB drivers installed on the PC.

Make sure the PC’s TCP/IP Proper ties for the USB Network Control

Panel is set to obtain an IP address via DHCP.

Make sure the PC has obtained an address in the 192.168.1.x range.

(You may have changed the subnet addressing.)

Make sure the PC is configured to access the Internet over a LAN.

5.

Disable any installed network devices (Ethernet, HomePNA, wireless) that are not being used to connect to the 2200- and 3300-series DSL

Gateway.

Launch a browser and tr y to browse the Internet. If the DSL Active light still does not flash, then proceed to Advanced Troubleshooting below.

• Make sure your client PC(s) have their wireless cards correctly installed and configured.

• Check your client PC(s) TCP/IP settings to make sure they are receiving an IP address from the wireless Router.

• Check the Gateway’s log for wireless driver failure messages.

Factory Reset Switch

Factory Reset Switch

(optional on some models; 3342/3342N/3352/3352N models do not have a reset switch)

Lose your password? This section shows how to reset the Netopia Gateway so that you can access the configuration screens once again.

☛

NOTE: Keep in mind that all of your settings will need to be reconfigured.

If you don't have a password, the only way to access the Netopia Gateway is the following:

1.

Referring to the following diagram, find the round Reset Switch opening.

203

204

DSL

3397GP

4

3

LAN

2 1

Power

Off/On

Factory Reset Switch:

Push to clear all settings

DSL

3347W/3357W

4 3 LAN 2 1 Power Off / On

2247NWG

Factory Reset Switch:

Push to clear all settings

2240N

Factory Reset Switch:

Push to clear all settings

2

DSL

3341/3351

1

Power

3

Ethernet

4

USB

On / Off

Factory Reset Switch: Push to clear all settings

2241N

DSL

Factory Reset Switch:

Push to clear all settings

4

3346/3356

1 3 LAN 2 Power Off / On

2246N

Factory Reset Switch:

Push to clear all settings

Factory Reset Switch:

Push to clear all settings

2.

Carefully insert the point of a pen or an unwound paperclip into the opening.

• If you press the factor y default button for less than 1/2 a second, the unit will continue to run as normal.

• If you press the factor y default button for more than 3 seconds, when you release it, the Gateway will per form a factor y reset, clear all settings and configurations, and reboot.