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Appendix C: TCP Ports
The Video Session Viewer communicates with the AV1000R/2000R over TCP ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted keyboard and mouse data is sent over port 2068. The Appliance Management
Panel (AMP) communications with the AV1000R/2000R over TCP port 3211.
All data on ports 2068 and 3211 is encrypted using the Secure Socket layer
(SSL) protocol.
The AV1000R/2000R retains the database of user accounts and permissions.
The Video Session Viewer performs user authentication over encrypted port
2068. The AMP performs user authentication over encrypted port 3211.
AVWorks
A1000R
TCP/IP
Ports 8192, 3211 and 2068
Digital User
Figure C.1: TCP Port Communication
Appendix D: Troubleshooting
Adjusting the video quality
The Video Viewer offers both automatic and manual video adjustment capability.
Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent technical support.
Manual Video Adjust Dialog Box Options
A B C D E F G H
I
M
N
O
J
K
L
Figure D.1: Manual Video Adjust Dialog Box
B. Image Capture Height
C. Image Capture Horizontal Position
D. Image Capture Vertical Position
E. Contrast
F. Brightness
G. Noise Threshold
I. Automatic Video Adjustment
J. Refresh Image
K. Adjustment bar
L. Video Test Pattern
M. Help button
N. Performance Monitor
O. Close box
To manually adjust the video quality of the Video Viewer window:
box appears.
2. Click the icon for a feature to adjust.
3. Move the slider bar and then fi ne tune the setting by clicking the Minus (-) or Plus (+) buttons to adjust the parameter for each icon pressed. The adjustments will display immediately in the Video Viewer window.
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Appendix E: Technical Support
Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service:
1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.
2. Check our web site at www.avocent.com/support to search the knowledge base or use the on-line service request.
3. Call Avocent Technical Support for assistance at (888) 793-8763. Visit the
Avocent web site at http://www.avocent.com/support and click on Getting
Support for current phone support hours.
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LIMITED WARRANTY
Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase.
Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you are dissatisfi ed with the performance of this product, you may return it to the point of purchase for a refund of the purchase price (excluding shipping charges). This guarantee does not apply to special order products, and may not be available through all resellers. During the warranty period, purchaser must promptly call Avocent for a RETURN MATERIALS AUTHORIZATION (RMA) number. Make sure that the RMA number appears on the packing slip, proof of purchase, AND ON THE OUTSIDE OF EACH SHIPPING CARTON. Unauthorized returns or collect shipments will be refused.
Ship prepaid to: Avocent Corporation
4991 Corporate Drive
Huntsville, AL 35805 U.S.A.
Telephone: (256) 430-4000
The above limited warranty is voided by occurrence of any of the following events, upon which the product is provided as is, with all faults, and with all disclaimers of warranty identifi ed below:
1. If non-Avocent approved cabling is attached to the unit. Poorly constructed and miswired cabling can diminish video quality and damage equipment. Avocent manufactured cabling is built to high quality standards utilizing overall braided shield to comply with FCC emission standards, and each cable is individually tested under load.
2. If defect or malfunction was caused by abuse, mishandling, unauthorized repair, or use other than intended.
3. If unauthorized modifi cations were made to product.
4. If unreported damages occurred in any shipment of the product.
5. If damages were due to or caused by equipment or software not provided by Avocent.
6. If the unit is used with non-grounded or incorrectly polarized AC power.
7. If the product is used in contradiction to any instruction provided by any User Guide or Instruction Sheet provided to you or with the product.
8. If the product is damaged due to power surges, water exposure or act of God including lightning.
EXCEPT AS SPECIFICALLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW,
AVOCENT CORPORATION DISCLAIMS ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS,
IMPLIED, OR STATUTORY AS TO ANY MATTER WHATSOEVER INCLUDING, WITHOUT LIMITATION,
TITLE, NON-INFRINGEMENT, CONDITION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR OR
INTENDED PURPOSE.
EXCEPT AS EXPRESSLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW, AVOCENT
CORPORATION SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES
(INCLUDING WITHOUT LIMITATION, LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF INFORMATION,
FINANCIAL LOSS, PERSONAL INJURY, LOSS OF PRIVACY OR NEGLIGENCE) WHICH MAY BE CAUSED BY OR
RELATED TO, DIRECTLY OR INDIRECTLY, THE USE OF A PRODUCT OR SERVICE, THE INABILITY TO USE A
PRODUCT OR SERVICE, INADEQUACY OF A PRODUCT OR SERVICE FOR ANY PURPOSE OR USE THEREOF
OR BY ANY DEFECT OR DEFICIENCY THEREIN EVEN IF AVOCENT CORPORATION OR AN AUTHORIZED
AVOCENT DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.
©2002 Avocent Corporation. All rights reserved.
For Technical Support:
Email: [email protected]
www.avocent.com
Avocent Corporation
4991 Corporate Drive
Huntsville, Alabama 35805-6201 USA
Tel: +1 256 430 4000
Fax: +1 256 430 4031
Avocent Asia Pacifi c
Singapore Branch Offi ce
100 Tras Street, #15-01
Amara Corporate Tower
Singapore 079027
Tel: +656 227 3773
Fax: +656 223 9155
Avocent Canada
50 Mural Street, Unit 5
Richmond Hill, Ontario
L4B 1E4 Canada
Tel: +1 877 992 9239
Fax: +1 877 524 2985
Avocent International Ltd.
Avocent House, Shannon Free Zone
Shannon, County Clare, Ireland
Tel: +353 61 715 292
Fax: +353 61 471 871
Avocent Germany
Gottlieb-Daimler-Straße 2-4
D-33803 Steinhagen
Germany
Tel: +49 5204 9134 0
Fax: +49 5204 9134 99
590-257-001A
