Feedback on Documentation. Motorola 5440SM - Canopy 5.4 GHz Subscriber Module

Release 9.4.2

1.6 FEEDBACK ON DOCUMENTATION

Release Notes

Is this document accurate, complete, and clear? How can it be improved? Please send your feedback on Canopy documentation to [email protected]

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1.7 TECHNICAL SUPPORT

Tip!

Do not clear the Event Log after you encounter issues. It may be useful to

Technical Support, if you need to escalate the issue.

Here is the escalation path for resolution of a problem:

1. Check documentation:

 this document

 Canopy System Release 8 Users Guide, available at http://motorola.motowi4solutions.com/support/library/ .

2. Consider checking the Community Forum and Knowledge Base at http://motorola.motowi4solutions.com/support/community .

3. Escalate the problem to your Canopy supplier or reseller.

4. Escalate the problem to Canopy Technical Support or other designated Tier 3 technical support:

Worldwide Canopy Technical Support

email: [email protected]

phone: 1-888-605-2552 or +1 217 824 9742

Canopy Technical Support, Europe

email: [email protected]

phone: +44 (0)1793 564680

Calls are logged 24 x 7, cases are worked Mon-Fri 09:00 – 17:00 GMT.

When you send e-mail or call, please include, as appropriate, software release on each module,

IP addresses, MAC addresses, and features enabled, like NAT, VLAN, high priority channel, or

CIR. You may be asked to run the Support Tool on CNUT or Prizm to provide a complete network picture.

Issue 1, May 2009 Page 9