8
CyberLink YouCam
Before Contacting Technical
Support
Please take advantage of one of CyberLink’s free technical support options:
• consult the User Guide or the online help installed with your program.
• refer to the Frequently Asked Questions (FAQs) in the Support section of the CyberLink Web site.
http://www.cyberlink.com/multi/support/product_faq_home.jsp
The FAQs may have information and helpful hints that are more current than the User Guide and online help.
When contacting technical support by email or phone, please have the following information ready:
• registered CD-key (located on your CD case)
• the product name, version and build number, which generally can be found by clicking on the product name image on the user interface
• the version of Windows installed on your system
• hardware devices on your system (capture card, sound card,
VGA card) and their specifications
• the wording of any warning messages that were displayed (You may want to write this down or take a screen capture)
• a detailed description of the problem and under what circumstances it occurred
Chapter 2: Technical Support
Web Support
Solutions to your problems are available 24 hours a day at no cost on the CyberLink web sites:
Note: You must first register as a member before using CyberLink web support.
CyberLink provides a wide range of web support options, including
FAQs and a user community forum, in the following languages:
Language
English
Traditional
Chinese
Simplified
Chinese
Japanese
Web Support URL http://support.gocyberlink.com
http://tw.cyberlink.com/chinese/cs/support/index.jsp
http://cn.cyberlink.com/chinese/cs/support/index.jsp
http://jp.cyberlink.com/english/cs/support/new_site/ support_index_jpn.jsp
Note: A community forum and some other limited web support features are also available in German.
Telephone Support
In order to provide the best solution to our end-users, Voice Support is part of the service we provide in the following languages:
Language
Chinese
Voice Support URL http://tw.cyberlink.com/chinese/cs/support/ voice_support.jsp
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CyberLink YouCam
Language
English
Voice Support URL http://www.cyberlink.com/english/cs/support/ new_site/voice_support.jsp
http://de.cyberlink.com/multi/program/page/
_page_display.jsp?seqno=173
French,
German,
Italian,
Spanish
Japanese http://jp.cyberlink.com/english/cs/support/new_site/ support_index_jpn.jsp
Email Support
Email support is available in a variety of languages, including through the use of the technical inquiry form.
See the following list for contact information for specified languages.
Language
Traditional
Chinese
English
Web Support URL http://tw.cyberlink.com/english/cs/support/form/ index.jsp
http://www.cyberlink.com/english/cs/support/form/ index.jsp
[email protected]
French,
German,
Italian,
Spanish
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