Appendix. Epson PowerLite 1781W, PowerLite 1835, PowerLite 1965, PowerLite 425W, PowerLite Pro G6750WU, PowerLite 1222, PowerLite Pro Z8250NL, PowerLite Pro G5650WNL, EX3220, PowerLite 1955

Appendix

45

Troubleshooting

46

Troubleshooting

Projectors cannot be monitored or controlled

Cause Remedy

Is the projector connected to the network correctly?

Check that the network cable has been connected correctly. If the cable is not connected correctly, reconnect it.

Has the projector been set up correctly for connection to the network?

Check the Network configuration settings.

See your User's Guide for more information.

Has EasyMP Monitor been installed on the computer correctly?

Uninstall EasyMP Monitor and then re-install it.s

p.8

Are all the projectors that you want to control or monitor registered?

Register the projectors. s

p.11

Is the projector's Standby

Mode set to

Communication On (or

Network On) or Network

Monitoring set to On in the configuration menu?

In order to use EasyMP Monitor to monitor and control the projector when it is in standby mode, the projector's Standby Mode must be set to Communication On (or Network On) or

Network Monitoring must be set to On in the configuration menu.

See your User's Guide for more information.

An e-mail message is not sent when a problem occurs with a projector

Cause Remedy

Is the projector connected to the network correctly?

Check that the network cable has been connected correctly. If the cable is not connected correctly, reconnect it.

Has the projector been set up correctly for connection to the network?

Check the Network configuration settings.

See your User's Guide for more information.

Have the SMTP server IP address, Port Number and

Recipient mail address all been set correctly?

Check the setting details.

Is the projector's Standby

Mode set to

Communication On (or

Network On) or Network

Monitoring set to On in the configuration menu?

In order to use EasyMP Monitor to monitor and control the projector when it is in standby mode, the projector's Standby Mode must be set to Communication On (or Network On) or

Network Monitoring must be set to On in the configuration menu.

Has a critical problem developed causing the projector to momentarily stop working?

Is power being supplied to the projector?

See your User's Guide for more information.

When the projector has momentarily stopped working, it cannot send e-mail messages. If the projector cannot be reset even after it has been checked, contact Epson. See your User's

Guide for more information.

Check if the power supply to the location where the projector is set up has been interrupted, or if the circuit breaker for the electrical outlet that the projector is connected to has been tripped.

Uninstalling EasyMP Monitor

Uninstalling EasyMP Monitor

To save or transfer the existing projector settings, make a copy of the

EMP Monitor.dat file before you uninstall the software. s

"Transferring the settings" p.7

The following procedures to uninstall EasyMP Monitor vary depending on your operating system.

• If your operating system is Windows 2000 or Windows XP

Click Start - (Settings) - Control Panel - Add/Remove Programs or

Add or Remove Programs to uninstall EasyMP Monitor.

• If your operating system is Windows Vista or Windows 7

Click Start - Control Panel - Uninstall a program to uninstall EasyMP

Monitor.

• If your operating system is Windows 8

From the Start menu, right-click "EasyMP Monitor Ver.x.x.xx" and select "Uninstall" to uninstall EasyMP Monitor.

q With Windows Vista, Windows 7, and Windows 8, settings and logs remain on the hard disk even after EasyMP Monitor is uninstalled. If you do not need this information, delete the EasyMP Monitor Ver. x.xx (Ver. x.xx represents the version of the existing software) folder. This folder can be found at "C:\Users\(User Name)\AppData\Local\VirtualStore\Program

Files\EPSON Projector" if the default settings were used to install the software.

47

General Notice

48

General Notice

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or

Epson Approved Products by Seiko Epson Corporation.

This information is subject to change without notice.

Illustrations in this guide and the actual projector may differ.

Trademarks

Microsoft, Windows, Windows Vista, and the Windows logo are trademarks of Microsoft Corporation in the United States of America and other countries.

Macintosh is a registered trademark of Apple Computer, Inc.

Pentium is a registered trademark of Intel Corporation.

EPSON, EasyMP, and EasyMP.net are registered trademarks, and

EPSON Exceed Your Vision is a registered logomark of Seiko Epson

Corporation.

Other product names used herein are also for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

©2013 Epson America, Inc.

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