7. Advanced Call Management. Logitech BH970 Wireless Mono DECT Headset, Jabra BH970, BH970

7. Advanced Call Management

7.1 Call Waiting

Call waiting allows a current communication software call to be placed on hold, and an incoming communication software call to be answered (supported communication software only). Check your communication software documentation for call waiting compatibility.

Call waiting can be managed on the headset or the base.

Accept incoming call and put current call on hold

Accept incoming call and end current call

Reject incoming call and remain on current call

Switch between current call and call on hold

Headset

Multifunction button

Press (1-2 secs)

Tap

Double-tap

Press (1-2 secs)

Base

Communication software keypad button

Press (1-2 secs)

Tap

Double-tap

Press (1-2 secs)

7.2 Call Collision

Call collision occurs when there is a current call on one phone and an incoming call on another phone. (Example: you have a current call on a communication software program and an incoming call on a desk phone connected to the same base).

Call collision can be managed on the headset or the base.

Accept incoming call and put current call on hold

Accept incoming call and end current call

Reject incoming call and remain on current call

Headset

Multifunction button

Press (1-2 secs)

Tap

Double-tap

Base

Keypad phone buttons

Tap incoming call´s phone button

Tap current call´s phone button, then tap incoming call´s phone button

Double-tap incoming call´s phone button

To switch between calls on hold, tap the multifunction button or tap the held call phone button on the base keypad.

7.3 Merging Calls

Calls on a desk phone and communication software can be merged to create a group call. There are two methods for creating a group call: merging an outgoing call with a current call, or merging an incoming call with a current call. Both methods of merging calls are described below.

Merge an Outgoing Call with a Current Call

Desk phone

1. While on a desk phone call, dial a new number using the communication software. The desk phone call will be placed on hold.

2. Simultaneously press and hold the desk phone and communication software buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

Communication software

1. While on a communication software call, tap the desk phone button on the base. The communication software call will be placed on hold.

2. Dial a new number using the desk phone.

3. Simultaneously press and hold the desk phone and communication software buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

Merge an Incoming Call with a Current Call

Desk phone

1. While on a desk phone call, tap the communication software button to accept the incoming call.

The desk phone call will be placed on hold.

2. Simultaneously press and hold the desk phone and communication software buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

Communication software

1. While on a communication software call, tap the desk phone button to accept the incoming call. The communication software call will be placed on hold.

2. Simultaneously press and hold the desk phone and communication software buttons on the base for 1-3 seconds to merge the calls. When calls are merged, the group call indicator will change to green.

Unmerge/re-merge Calls

To unmerge or re-merge calls, simultaneously press and hold the desk phone and communication software buttons on the base keypad for 1-3 seconds.

BH970 Wireless Mono DECT Headset User’s Guide 19