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Administrator Tools
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This chapter includes:
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Monitoring Alerts and Status
The Description and Alerts page displays printer information, such as printer name and location, as well as a list of any current alerts. You can view alert information, such as the status code, description of the issue, and the suggested skill level required to resolve the problem.
To view alerts:
1.
In CentreWare Internet Services, click Status > Description & Alerts.
The Description and Alerts page appears.
2.
To update the page, click Refresh.
Alert Notification
There are several ways to set the printer to send out notifications when alerts occur. Possible alert types include low supply status, paper supply status, and paper jams.
Email Alerts
You can define groups to receive email notifications when selected status alerts occur on the printer.
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Alert Notification > Email Alerts.
3.
Under Recipient Group Addresses, select which group you want to enable and type up to five email addresses to receive selected alerts.
4.
Under Recipient Group Preferences, for the group you created, select the type of alerts that cause email notifications to occur. You can set up to three separate groups to receive any combination of email alerts.
5.
To view definitions of the alert types, click (Glossary) under Status Codes in the Recipient Group
Preferences area.
6.
In "Reply to:" Email Address, type the email address of the administrator or user designated to receive any replies sent by Alert Notification group members.
7.
Type a number between 0–60 minutes for Set jam timer for release of status to selected groups to specify how long the printer waits after a jam is detected before it sends an email status message. The default time is 0 minutes.
8.
Click Apply to save the new settings or Undo to retain the previous settings.
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Local UI Alerts
You can specify when you want the printer to display a warning on the control panel if the printer scan disk memory is low. Low memory can cause the printer to slow down or lose jobs.
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Alert Notification > Local UI Alerts.
3.
Under Scan Disk Memory Warning, select the estimated number of scanned pages that can be held in scan memory before a warning appears.
Note: The higher the number of pages selected, the more frequently warnings appear.
4.
To display low supply warnings on the control panel, select Display Low Supply Warnings on the
device's touch screen.
5.
To hide low toner supply warnings on the control panel, select Hide Warning.
6.
Click Apply.
Low Supply Warning
You can set the printer to display warnings in the printer status area when supplies reach a designated low level.
To set the low supply warning:
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Alert Notification > Low Supply Warning.
3.
From the menu under each supply, select when you want the printer to display an alert in the printer status region. The range is 0–20 days.
4.
To clear an active low supply warning, under Supply, next to the warning for the supply, click Clear.
To clear all supply warnings, click Clear All.
5.
Click Apply.
Notes:
• To view the printer status, click Status > Description & Alerts.
• To view current supplies status, click Status > Supplies.
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Energy Saving Settings
Setting Energy Saver Mode
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Energy Saver.
3.
Under Timers, select an option:
− Specify how long the printer remains idle before automatically going from standby mode to low-power mode.
− Specify how long the printer remains idle before automatically going from low-power mode to sleep mode.
4.
To maximize energy savings, select Suspend Network Controller Activity When in Sleep Mode.
5.
To allow the printer to poll Novell print queues, select Resume Network Controller Briefly to Poll
Novell Print Queues During Sleep Mode.
6.
Type the time in seconds to define the interval the printer uses to come out of sleep mode.
7.
To allow the printer to broadcast SAP during sleep mode, select Resume Network Controller Briefly
to Broadcast Service Advertising Protocol (SAP) During Sleep Mode.
8.
Type the time in seconds to define the interval the printer uses to come out of sleep mode.
9.
Click Apply.
Setting Energy Saver Mode at the Control Panel
1.
At the printer control panel, press the Machine Status button, then touch the Tools tab.
2.
Touch Device Settings > General > Energy Saver.
3.
Under Timers, select an option:
− Specify how long the printer remains idle before automatically going from standby mode to low-power mode.
− Specify how long the printer remains idle before automatically going from low-power mode to sleep mode.
4.
Touch Save.
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Remote Control Panel
Remote Control Panel allows you to access the control panel of the printer from a Web browser.
To enable the Remote Control Panel feature:
1.
In CentreWare Internet Services, click Support > Remote Control Panel.
2.
Under Configuration, click Edit.
3.
Under Enablement, select Enable and select an option:
− For Admin only allows system administrators to access the Remote Control Panel.
− For Admin and Diagnostics Users only allows system administrators and Xerox representatives to access the Remote Control Panel.
− For All Users allows all users to access the Remote Control Panel.
4.
Click Save.
To access the control panel remotely, click Open Remote Control Panel.
Note: If your printer uses an IPv6 address only, install Java version J2SE 1.6 or later on your computer to ensure that the viewer displays correctly.
To restrict other users from accessing the control panel while you are connected, select Block Local
Control Panel. A message appears if a user attempts to access the control panel.
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Entry Screen Defaults
Use this page to set the default screens that appear on the touch screen when you press buttons on the printer control panel.
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Entry Screen Defaults.
3.
Under Services, select the default screen that appears when you press the Services button on the control panel.
4.
Under Job Status, select the default screen that appears when you press the Job Status button on the control panel.
5.
Under Default Walk-Up Screen, select the screen that appears when you walk up to the printer.
6.
Under Default Screen when Originals are Detected, select the screen that appears when you load original documents.
7.
Click Apply.
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Setting the Date and Time
Setting the Date and Time in CentreWare Internet Services
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Date and Time.
3.
Under Date and Time Setup, select:
− Automatic using NTP to allow the NTP service to set the time automatically.
− Manual (NTP Disabled) to set the date and time manually.
4.
If you are using an NTP server, select the address type. Options are IPv4 Address or Host Name.
Type the appropriately formatted address, alternate address, and port numbers. The default port number is 123.
Note: Changes to these settings cause the printer to restart.
5.
Select the date and time format, and type the date and time in the appropriate fields. Select the
Display 24 hour clock check box to show the time in 24 hour format.
6.
Under Time Zone, select your time zone from the drop-down menu.
7.
Click Apply.
Setting the Date and Time at the Control Panel
1.
At the printer control panel, press the Machine Status button, then touch the Tools tab.
2.
Touch Device Settings > General > Date & Time.
3.
To set the time zone, touch Time Zone and touch the arrows to adjust the time zone.
4.
To set the date, touch Date, select a format and set the date.
5.
To set the time, touch Time and set the time. Select Display 24 hour clock to use 24 hour format.
6.
Touch Save.
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Smart eSolutions and Billing Information
Smart eSolutions
Smart eSolutions is a suite of features that simplifies printer ownership and administration. It provides free services to enable administration of metered billing and supplies replenishment plans for printers on a network.
Before you can use Smart eSolutions, register the printer for Smart eSolutions. There are three ways to register the printer for Smart eSolutions:
• Automatic registration is available as a standard feature on many printer models.
• XDA-Lite is an option for small and medium-sized businesses. To download the client, see www.xerox.com/smartesolutions .
• Xerox monitors, and reports on all network printers and multifunction printers, regardless of manufacturer.
Xerox
® CentreWare
® CentreWare ®
® Web is a browser-based software tool that installs, configures, manages,
Web is suited for large enterprise businesses. For details, see www.xerox.com/centrewareweb .
Note: Smart eSolutions is not available in all countries. See your Xerox representative for details.
Before You Begin
• If your network uses an HTTP proxy server, provide information about your proxy server on the
HTTP Proxy Server page.
• Ensure that the printer recognizes your DNS server. For details, see DNS
Enabling Smart eSolutions
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Smart eSolutions Setup.
3.
Under Enrollment, select Enrolled.
4.
Under Daily Transmission Time, type the time of day that you want the printer to perform its daily communication with Xerox.
5.
Click Apply.
6.
If your network uses an HTTP proxy server, provide information about your proxy server on the
HTTP Proxy Server page. Next to HTTP Proxy Server, click Configure. a.
On the Proxy Server page, under HTTP Proxy Server, select Enabled. b.
Select the Proxy Server address type. Options are IPv4 Address, IPv6 Address, or Host Name. c.
Type the appropriately formatted address or host name of your server and change the default port number as needed.
7.
d.
Click Save.
To verify communication with the Xerox ® server, on the Smart eSolutions Setup page, click Test
Communication Now. Under Communication Setup, a status message appears indicating if your printer is able to communicate with Xerox.
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MeterAssistant
MeterAssistant automatically submits meter reads to Xerox from network printers. This process eliminates the need to collect and report meter read information manually.
To view the last transmission of Billing Meter information for your printer:
1.
In CentreWare Internet Services, click Status > SMart eSolutions.
2.
Click MeterAssistant ® .
The number of impressions is listed in the table.
Note: If the count is zero, no data has been transmitted to Xerox ® .
3.
Click Edit to enable Meter email alerts.
For details on setting up alerts, see Setting up Alert Notification
SuppliesAssistant
SuppliesAssistant monitors the remaining life of the toner or ink, and other printer consumables. When
Smart eSolutions is configured to communicate with Xerox, SuppliesAssistant also monitors the usage of consumables. The data reported to Xerox is used to replenish supplies.
1.
In CentreWare Internet Services, click Status > SMart eSolutions.
2.
Click SuppliesAssistant. The supply list appears with the current % Life Remaining of each supply item.
Note: If the % Life Remaining is unknown, no data has been transmitted to Xerox.
Maintenance Assistant
Maintenance Assistant provides options for troubleshooting your printer. You can send detailed diagnostic information to Xerox ® , start online troubleshooting sessions with Xerox ® , and download usage information to your computer in .csv format.
1.
In CentreWare Internet Services, click Status > SMart eSolutions.
2.
Click Maintenance Assistant.
3.
Click one of the following:
− Send Diagnostic Information to Xerox
− Start an Online Troubleshooting Session at www.xerox.com
− Download file to your computer: Right-click and download the UsageLog.csv file to your computer.
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View Usage and Billing Information
Usage Counters
The Usage Counters page displays the total number of pages printed or generated by the printer. You can see usage amounts for impressions made, sheets, images used, and images printed, copied, and faxed.
1.
In CentreWare Internet Services, click Status > Usage Counters.
2.
To update the page, click Refresh.
3.
To download the list, click Download File to Your Computer, then right-click on the link.
Billing Information
The Billing Information page displays current readings for printer counters that are used for billing. You can view the number of impressions made in color or black and white, as well as the total number of impressions. The impression counts shown are used for billing.
Note: Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or driver type.
1.
In CentreWare Internet Services, click Status > Billing Information.
The list of pages printed or created by the printer appears.
2.
To update the page, click Refresh.
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Billing Impression Mode
The Billing Impression Mode defines how the printer tracks impressions made on large-size paper, such as A3 or tabloid size paper. There are two modes:
• A3 Impressions counts all impressions equally.
• A4 Impressions counts large impressions as their A4 equivalent.
A Xerox representative sets the Billing Impression Mode for your printer.
To change the Billing Impression Mode:
1.
Contact your Xerox representative and provide the sequence and serial number information listed on this page. Your Xerox representative gives you a personal identification number (PIN).
2.
In CentreWare Internet Services, click Properties > General Setup.
3.
Click Billing Impression Mode.
4.
Under PIN, type the number.
5.
Click Apply.
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Cloning
Cloning allows you to save your current printer settings to a file to use as a backup and restore file for your printer. You can also use a clone file to copy your printer settings to other printers.
Note: If you are using a clone file to copy your printer settings to another printer, ensure that both printers are the same model and have the same version of software installed.
To determine the software version:
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Configuration Report.
3.
Scroll down to Software Versions to verify the software information.
Creating a Clone File
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Cloning.
3.
Under Create Clone File, select the features that you want to clone to other printers. All features are selected by default.
4.
To view the specific parameters that can be cloned for any of the features, click View Feature
Details.
5.
Click Clone.
The Cloning Instructions page appears.
6.
Under Cloning Instructions, right-click Cloning.dlm to download the clone file.
7.
Click Save Link As or Save Target As and select a name and the location to save the file. The default name for the file is Cloning.dlm. If you rename the file, use .dlm as the file extension.
8.
Click Save.
Installing a Clone File
1.
In CentreWare Internet Services, click Status > Welcome.
2.
Click I Have A Cloning File.
3.
Under Install Clone File, type the path and name of the clone file that you want to use or click
Browse to locate the file.
Note: If View Feature Details is selected, the Install Clone File field does not appear. Click Hide
Feature Details to see the Install Clone File field.
4.
Click Install.
Note: This procedure causes the printer to restart and be unavailable over the network for several minutes.
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Address Books
This section includes:
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An address book is a list of individual contacts, each associated with an email address, fax number, or scan destination. You can configure the printer to use a Network Address Book or the Device Address
Book for email or Internet fax. The Network Address Book looks up addresses from an LDAP directory. If you do not have an LDAP server, you can use the Device Address Book. If you configure both address books, users are presented with a choice to use either address book at the control panel.
Device Address Book
Email addresses are stored in the Device Address Book. An Internet fax address is the email address assigned to an Internet fax machine or service.
Manually Editing the Address Book
You can use contacts, groups, or Favorites to edit and organize the address book manually.
Viewing Contacts
A contact is a user with an associated email address, fax number, or scan destination. Contacts can be added to groups or marked as a Favorite.
To view a contact, click the Address tab, then do one of the following:
− To view all contacts in the address book, under Address Book, select All Contacts.
− To view a specific type of contact, under Email, Fax, or Scan To Destination, select Contacts.
− To view specific contact information, select the contact from the list.
Adding a Contact
1.
In CentreWare Internet Services, click Address Book.
2.
Click Add.
Note: If the Add button is unavailable, the address book has reached its limit. The Device Address
Book can contain up to 5000 contacts.
3.
Type the contact information: a.
To associate a scan destination with this contact, under Scan To Destination, click the Plus button. For details, see the Help in CentreWare Internet Services. For details about configuring the Scan To Destination feature, see Configuring Scan To Destination
b.
To mark a contact as a Favorite for email, fax, or scan to destination, when adding or editing the contact, click the star next to that field. If you click the star next to Display Name, the contact becomes a Global Favorite.
4.
Click Save, or select Add Another Contact, then click Save & Add Another.
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Managing Groups
Groups allow you to send a file to multiple address book contacts at the same time. Unknown Groups are unrecognized groups that were created in an address book that you imported from another printer. You can convert unknown groups to a fax group, then add or remove contacts from the group as needed.
1.
In CentreWare Internet Services, click Address Book.
2.
Under Fax, select Groups, then click Add Group.
3.
In Group Name, type a name for the group.
4.
To make this group a favorite, next to Add Fax Favorite, click the star.
5.
To add a contact to the group, from the list of available contacts on the left, select the contact.
Contacts in the group appear in the Group Members list to the right. To add all available contacts, click Add All.
6.
To remove a contact from the group, from the Group Members list on the right, select the contact.
To remove all contacts, click Delete All.
7.
Click Save.
Converting an Unknown Group
1.
On the Address Book tab, select Unknown Groups.
2.
Select the group from the list, then click Edit Group.
3.
Under Group Location, select a group type.
Managing Favorites
You can identify a frequently used contact by marking the contact as a Favorite. A star next to a contact in the list indicates a Favorite. You can mark a favorite as a Global Favorite for all services or as a
Favorite for email, fax, or scan to destinations.
1.
In CentreWare Internet Services, click Address Book.
2.
To edit a contact marked as a Favorite, select the contact from the Favorite list for that section, then click Edit Favorite.
3.
To mark a contact as a Favorite for email, fax, or scan to destination, when adding or editing the contact, click the star next to that field. If you click the star next to Display Name, the contact becomes a Global Favorite.
4.
To clear a contact marked as a Favorite, select the contact from the Favorite list for that section, click Remove Favorite, then click OK. The contact is removed from the Favorites list for that section.
5.
Click Save.
Importing Addresses Using Email
The Import Using Email feature adds email addresses to the Device Address Book from emails sent to the printer. Use this feature to populate the address book without manually typing address information.
You can allow users to send encrypted email by storing encryption certificates from received signed email.
Note: Xerox recommends that you disable the Import Using Email feature after the Device Address
Book is populated sufficiently. When this feature is enabled, the Device Address Book can fill quickly.
For example, if you send an email message to the printer containing 30 recipient addresses in the
CC field, and you allow the printer to add addresses in the CC field, all 30 addresses are added to the address book.
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Before You Begin
Configure the POP3 settings. For details, see POP3
Configuring Import Using Email
1.
In CentreWare Internet Services, click Address Book.
2.
Under Management, select Import Using Email.
3.
Under Enablement, select On.
4.
To allow the printer to add the email addresses of all senders to the Device Address Book, under
Email Type, select All Emails. To add email addresses contained in emails sent with a digital signature only, select Only Signed Emails.
5.
To save digital certificates sent with signed email messages, select Import encryption certificate
from signed emails.
6.
To add email addresses to the Device Address Book from the From, To, and CC fields, under Add all recipients contained in the following email fields, select one or more fields.
7.
Click Apply.
Importing Device Address Book from File
You can import address book contacts from a .csv file.
Notes:
• The printer recognizes the second row in the .csv file as the first address book entry. The first row contains headings for the information in each column.
• To view an example of the appropriate format for the .csv file, download a sample file.
1.
In CentreWare Internet Services, click Address Book.
2.
Under Management, select Import from File.
3.
Under Select an Address Book file to import, click Browse or Choose File, select your .csv file, then click Open or Choose.
4.
Under Record Delimiter, select an option.
5.
Some printer manufacturers allow you to export address book contacts to a .csv file, but contact information is enclosed in brackets. To remove brackets when importing this type of .csv file, select
Remove brackets from the beginning and end of text fields.
6.
Select an option:
− Add new contacts to existing Device Address Book adds user information from the .csv file to the existing user information stored in the database.
− Replace existing Device Address Book with new contacts replaces all user information in the database with user information from your .csv file.
7.
Click Upload File.
8.
Click Import.
9.
To upload a different address book file or revise the settings, click Change File/Options.
10.
If the current address book fields match exactly the imported file fields, the headings do not appear. To see the mapped fields, click Show Headings List.
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11.
If the current address book fields do not match exactly the imported file fields, the headings appear. The unmapped fields are highlighted. To assign a mapping to the field, select a heading from the list.
12.
Click Import Address Book.
Editing the Device Address Book as a .csv File
To manage many addresses, you can create and edit a list in a spreadsheet application. You can save the list as a .csv file and upload it to the printer.
Downloading a Sample .csv File
To back up your current address book, you can export the address book as a .csv file. To view an example of the appropriate format for the .csv file, download a sample file. You can also use the sample file as template, replacing the existing values with your own information.
1.
In CentreWare Internet Services, click Address Book.
2.
Under Management, select Download Sample.
3.
Under Delimiter, select an option.
4.
Select Export in Legacy Mode as needed. Legacy Mode omits favorites, groups, fax, and Scan To
Destination contact information. Display Name is changed to Friendly Name, allowing you to import the file directly to an older Xerox ® printer without mapping address book fields.
5.
To exclude Email, Scan to Destination, Fax, or Internet Fax, clear the option.
6.
Click Download.
Exporting an Address Book File
To back up your current address book, or to import it to another machine, you can export your current address book contacts as a .csv file.
1.
In CentreWare Internet Services, click Address Book.
2.
Under Management, select Export.
3.
Under Delimiter, select an option.
4.
Select Export in Legacy Mode as needed. Legacy Mode omits favorites, groups, fax, and Scan To
Destination contact information. Display Name is changed to Friendly Name, allowing you to import the file directly to an older Xerox ® printer without mapping address book fields.
5.
Click Export.
Configuring Device Address Book Security Settings
You can allow users to edit the Device Address Book, or restrict editing to system administrators only.
1.
In CentreWare Internet Services, click Address Book.
2.
To set user permissions to view and manage the address book, from the Management list, select
Security: User Permissions.
3.
Select one of the following:
− System Administrators Only to require users to log in as an administrator to edit the address book.
− Open to All Users to allow anyone to edit the address book.
4.
Click Save.
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Network Address Book
The Network Address Book looks up addresses from an LDAP directory. If you do not have an LDAP server, you can use the Device Address Book.
Configuring the Network Address Book for Email
Before you begin, configure LDAP server settings. For details, see LDAP
1.
In CentreWare Internet Services click Properties > Services > Email > Setup > Address Books.
2.
Under Policies, under Use Network Address Book (LDAP) to allow users to access this address book, select Yes.
3.
To set the default address book that users see at the control panel, under Default Address Book
View, select an address book.
4.
To save, click Apply.
Configuring the Network Address Book for Internet Fax
Before you begin, configure LDAP server settings. For details, see LDAP
1.
In CentreWare Internet Services, click Properties > Services > Internet Fax > Setup > Address
Books.
2.
Under Policies, under Use Network Address Book (LDAP) to allow users to access this address book, select Yes.
3.
To set the default address book that users see at the control panel, under Default Address Book
View, select an address book.
4.
To save, click Apply.
LAN Fax Address Book
The LAN Fax feature has a separate directory for storing and managing addresses. For details about using or configuring the LAN Fax address book, see the driver help.
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Font Management Utility
The CentreWare Font Management Utility allows you to manage fonts on one or more printers on your network. Use the utility to download soft fonts to your printer, such as your company branded fonts or unicode fonts to support multiple languages. Then you can add, delete, or export the fonts to a file. You can add or delete printers in the utility printer list to display only those printers you want to manage.
You can download the CentreWare Font Management Utility for your printer model:
• WorkCentre 5845/5855 Multifunction Printer: www.xerox.com/office/WC58XAdrivers
• WorkCentre 5865/5875/5890 Multifunction Printer: www.xerox.com/office/WC58XBdrivers
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Network Logs
Log files are text files of recent printer activity that are created and stored in the printer. Log files are used to monitor network activity or troubleshoot network problems. A Xerox customer support representative can interpret the encrypted format log files.
Downloading a Network Log Using a USB Flash Drive
1.
At the printer control panel, press the Machine Status button, then touch the Tools tab.
2.
Touch Network Settings > Network Logs.
3.
Touch Enhanced.
4.
Touch OK.
Enhanced records a detailed list of network actions that have occurred on the printer. Only use enhanced logging when instructed to do so by your Xerox service or support technician as it can cause increased job processing times.
The printer restarts.
5.
Navigate back to the Network Logs screen.
6.
Insert a USB Flash drive in the USB port on the back of the printer, then touch Download Enhanced
Log File. A confirmation message displays when file transfer is complete.
7.
To disable enhanced logging, touch Basic, then touch OK.
8.
Remove the USB Flash drive, then touch Restart.
The printer restarts.
Downloading a Network Log
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Network Logs.
3.
Under Information Level, select an option:
− Basic records a minimum list of network actions that have occurred on the printer.
− Enhanced records a detailed list of network actions that have occurred on the printer. Only use
Enhanced logging when instructed to do so by your Xerox can cause increased job processing times.
® service or support technician as it
4.
Under Download Files > Additional Content, select the log types that you want to download.
5.
Click Start Download.
6.
Click Download File Now after the information processes.
The File Download dialog box appears.
7.
Select if you want to Find or Save the file.
8.
Click Close to return to the Network Logs page.
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Customizing Printer Contact Information
The support page In CentreWare Internet Services displays contact information for service and supplies as well about the system administrator. You can customize this information to display your company contact information for printer users.
To add your own custom information:
1.
In CentreWare Internet Services, click Support.
2.
Click Edit Settings.
3.
Update the fields with your information, then click Save.
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Xerox Online Support
Xerox Online Support allows you to access and print help, maintenance, and troubleshooting information by touching an icon on the control panel touch screen.
Before you begin:
If your network uses a proxy server, configure the Proxy Server settings of the printer to ensure that the printer can connect to the Internet.
Enabling Xerox Online Support
1.
In CentreWare Internet Services, click Properties > Services.
2.
Click Service Registration.
3.
Under Enabled, select the check box next to Xerox Online Support.
4.
Click Apply.
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Restarting the Printer in CentreWare Internet
Services
1.
In CentreWare Internet Services, click Status > Description & Alerts.
2.
At the bottom of the page, click Reboot Machine, then click OK.
Notes:
• If your printer is locked, type the system administrator user name and password to access the
Properties tab. The administrator user name is admin and the default password is 1111.
• This procedure causes the printer to restart and be unavailable over the network for several minutes.
Restarting the Printer at the Control Panel
Using Software Resets to restart the printer is faster and wastes fewer consumables than powering the printer on and off. Restarting the printer can take up to five minutes during which time CentreWare
Internet Services is not available.
1.
At the printer control panel, press the Machine Status button, then touch the Tools tab.
2.
Touch Troubleshooting.
3.
Touch Resets.
4.
Touch Software Reset.
5.
Under Reset Options, select the type of reset you want:
− All Software
− Network Software
− Copy Software
6.
Touch Reset.
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Taking the Printer Offline
To prevent the printer from either sending or receiving jobs over the network at any given time, you can take the printer offline. Taking the printer offline allows you to perform printer maintenance without jobs being sent to the printer. When the printer is offline, any services, such as Workflow Scanning, are unavailable.
1.
At the printer control panel, press the Machine Status button, then touch the Tools tab.
2.
Touch Network Settings.
3.
Touch Online/Offline.
4.
Touch Online or Offline.
5.
Touch Close.
6.
Press the Log In/Out button, then touch Logout to exit the Tools pathway.
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Resetting the Printer to Factory Default
Settings
1.
At the printer control panel, press the Machine Status button, then touch the Tools tab.
2.
Touch Device Settings > Reset UI to Factory Settings.
3.
Touch Restart.
CAUTION: All current settings are lost. All settings are reset to factory defaults.
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Updating the Printer Software
You can update your printer when Xerox releases a new version of printer software or firmware.
• Determine the current software version of your printer.
• Download the latest software update file in .dlm format for your printer model:
− WorkCentre 5845/5855 Multifunction Printer: www.xerox.com/office/WC58XAdrivers
− WorkCentre 5865/5875/5890 Multifunction Printer: www.xerox.com/office/WC58XBdrivers
To determine the software version:
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Configuration Report.
3.
Scroll down to Software Versions to verify the software information.
Before You Begin
• Determine the current software version of your printer.
• Download the latest software update file in .dlm format for your printer model:
− WorkCentre 5845/5855 Multifunction Printer: www.xerox.com/office/WC58XAdrivers
− WorkCentre 5865/5875/5890 Multifunction Printer: www.xerox.com/office/WC58XBdrivers
Determining the Printer Software Version
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Configuration Report.
3.
Scroll down to Software Versions to verify the software information.
Enabling Upgrades
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Machine Software.
3.
Click Upgrades.
4.
Under Upgrades, select Enabled.
5.
Click Apply.
Manually Upgrading Printer Software
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Machine Software.
3.
Click Manual Upgrade.
4.
Under Manual Upgrade, click Browse to locate and select the software upgrade file in .dlm format.
5.
Click Open.
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6.
Click Install Software.
After the software file is submitted, the printer restarts.
Note: CentreWare Internet Services is unavailable while the software is installing.
7.
Check the configuration report to verify that the software has updated.
Manually Updating the Software Using a USB Flash Drive
1.
Create a directory folder on your USB Flash Drive called UPGRADE.
2.
Copy the software .dlm file to this directory.
3.
Insert the USB Flash Drive into the USB host port of the printer.
The software upgrade process begins.
4.
When the software update completes, the printer restarts.
Configuring Automatic Updates
You can configure the printer to connect routinely to an FTP directory on your network to update printer software automatically. First, manually download the latest software file and copy it to the location on the FTP server. The printer retains all configured network settings and installed options after the software upgrade processes.
1.
In CentreWare Internet Services, click Properties > General Setup.
2.
Click Machine Software > Auto Upgrade.
3.
Click Upgrades.
4.
Under Upgrades, select Enabled.
5.
Click Apply.
6.
Click Auto Upgrade in the navigation pane.
7.
Under Auto Upgrade, select Enabled.
The Auto Upgrade page expands.
8.
Under Refresh Start Time, select Hourly or Daily.
If you select Daily, type the time in hours and minutes.
9.
Under Protocol, select the address type. Options are IPv4 Address, IPv6 Address, or Host Name.
10.
Type the appropriately formatted address and port number of the server where the upgrade software is located in the address field. The default port number is 21.
11.
In the Directory Path field, type the full path to the software upgrade file in .dlm format located on the server.
12.
Type the Login Name to access the server.
13.
Type the password, then type the password again to verify.
14.
Click Apply.
Note: Software installation begins several minutes after the software is submitted to the printer.
Once installation begins, CentreWare Internet Services is disabled. You can monitor the installation progress from the printer control panel.
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Adjusting Color, Image, and Text Detection
Settings
1.
At the printer control panel, press the Machine Status button, then touch the Tools tab.
2.
Touch Device Settings.
3.
Touch Input.
4.
Adjust how the printer detects color, images, and text in original documents.
− Auto Color Detection lets you customize the bias based on the type of originals being scanned and the output required.
• Scan from Document Glass selects the bias toward color or monochrome for scanning using the document glass.
• Scan from Document Feeder selects the bias toward color or monochrome for the document feeder.
− Photo/Text Settings selects the bias toward photo or text quality based on which is more important.
5.
Touch Save.
Note: Not all options listed are supported on all printers. Some options apply only to a specific printer model, configuration, operating system, or driver type.
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