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Troubleshooting:
Before Contacting Service Personnel
Before contacting Samsung after-sales service, perform the following simple checks.
If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer.
No sound or picture
Normal picture but no sound
No picture or black and white picture
Sound and picture interference
Blurred or snowy picture, distorted sound
Remote control malfunctions
Screen is black and power indicator light blinks steadily
◆ Check that the mains lead has been connected to a wall socket.
◆ Check that you have pressed the power button (On/Off) and the
POWER ( ) button.
◆ Check the picture contrast and brightness settings.
◆ Check the volume.
◆ Check the volume.
◆ Check whether the volume MUTE ( ) button on the remote control has been pressed.
◆ Adjust the colour settings.
◆ Check that the broadcast system selected is correct.
◆ Try to identify the electrical appliance that is affecting the television, then move it further away.
◆ Plug your television into a different mains socket.
◆ Check the direction, location and connections of your aerial.
This interference often occurs due to the use of an indoor aerial.
◆ Replace the remote control batteries.
◆ Clean the upper edge of the remote control (transmission window).
◆ Check the battery terminals.
◆ On your computer check; Power, Signal Cable.
◆ The TV is using its power management system.
◆ Move the computer’s mouse or press any key on the keyboard.
◆ On your equipment check (STB, DVD, etc) ; Power, Signal Cable.
◆ The TV is using its power management system.
◆ Press the Source button on the panel or remote control.
◆ Turn the TV off and on.
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Memo
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BN68-00867B-01Eng_0510 5/10/05 5:18 PM Page 68
- AFTER SALES SERVICE
- Do not hesitate to contact your retailer or service agent if a change in the performance of your product indicates that a faulty condition may be present.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate collection systems)
This marking shown on the product or its literature, indicates that it should not be disposed with other household wastes at the end of its working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take this item for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This product should not be mixed with other commercial wastes for disposal.
BN68-00867B-01