Internet and Intranet Calling with Polycom PVX

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Network Issues

If your router ports are forwarded correctly but you still cannot view video, try setting up your router and PVX in the following order:

1. Configure port forwarding on your router.

2. Configure the PVX network setup.

3. Reboot the router.

4. Start PVX.

PVX may not function properly if more than one network connection is used simultaneously.

Test Call

Polycom offers customers global access to a variety of video conferencing equipment. Feel free to utilize these numbers to conduct testing of your video conferencing units. www.polycom.com/videotest

Uninstall PVX

If you need to uninstall PVX, insert the installation CD to start the installation wizard. From the Welcome page, select Remove.

Advanced Router Setup

The following ports are for advanced PVX features.

GMS Ports:

21 (FTP) – Software Updates & Provisioning

80 (HTTP) – Pulling ViewStation/VS4000 info

3601 (Proprietary) (Data Traffic) – GAB data

3603 - TCP – Pulling ViaVideo info (since might be non-web server PC)

389 - (LDAP and ILS)

1002 - (ILS)

GMS listens for connections on ports 80 and 3601 (GAB) and in the future will listen on port 3604 (ViaVideo) and other potentials later.

H.323 Ports:

80 - Static TCP - HTTP Interface (optional)

389 - Static TCP - ILS Registration (LDAP)

1503 - Static TCP - T.120

1718 - Static UDP - Gatekeeper discovery (Must be bidirectional)

1719 - Static UDP - Gatekeeper RAS (Must be bidirectional)

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1024-65535 Dynamic TCP H245

1024-65535 Dynamic UDP - RTP (Video data)

1024-65535 Dynamic UDP - RTP (Audio data)

1024-65535 Dynamic UDP RTCP (Control Information)

3604 (GMS Server Discovery)(Used by ViaVideo)(Broadcast)

Accord (Polycom Network Systems) Additional Ports:

5001 – Static TCP – MGC Manager (5003 can be chosen instead within MGC)

21 – Static TCP – FTP (retrieve MGC config. Files etc.)

RADVision Additional:

1820 - Gateway Signaling/Call Setup

2720 - MCU Signaling/Call Setup

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