BlackBerry Enterprise Server for Microsoft Exchange Administration Guide
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Administration Guide Glossary
Glossary
39
AAA
Authentication, Authorization, Accounting
AES
Advanced Encryption Standard
ACL
An access control list (ACL) is a list of permissions that are associated with an object, such as a file, directory, or other network resource. It specifies which users or components have permission to perform specific operations on an object.
ACP
ANSI® code page
AES
Advanced Encryption Standard
AES-CCMP
Advanced Encryption Standard Counter Mode CBCMAC Protocol
AJAX
Asynchronous JavaScript® and XML
ANSI
American National Standards Institute
API application programming interface
ARFCN absolute radio frequency channel
ASCII
American Standard Code for Information Interchange
BCC blind carbon copy
BlackBerry CAL
A BlackBerry® Client Access License (BlackBerry CAL) limits how many users you can add to a BlackBerry® Enterprise Server.
BlackBerry Domain
454
Administration Guide Glossary
A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server instances that connect to it.
BlackBerry MDS
BlackBerry® Mobile Data System
BlackBerry MVS
BlackBerry® Mobile Voice System
BlackBerry transport layer encryption
BlackBerry transport layer encryption (formerly known as standard BlackBerry encryption) uses a symmetric key encryption algorithm to help protect data that is in transit between a BlackBerry device and the BlackBerry® Enterprise Server when the data is outside an organization's firewall.
CBC cipher block chaining
CDMA
Code Division Multiple Access
CDO
Collaboration Data Object
CLDC
Connected Limited Device Configuration
CMIME
Compressed Multipurpose Internet Mail Extension content protection
Content protection helps protect user data on a locked BlackBerry device by encrypting the user data using the content protection key and ECC private key.
CRL certificate revocation list
CSR certificate signing request
DES
Data Encryption Standard device transport key
The device transport key (formerly known as the master encryption key) is unique to a BlackBerry device. The BlackBerry device and BlackBerry® Enterprise Server use the device transport key to encrypt the message keys.
455
Administration Guide Glossary
DFS distributed file system
DHCP
Dynamic Host Configuration Protocol
DMZ
A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists between the trusted LAN of the organization and the untrusted external wireless network and public Internet.
DNS
A Domain Name System (DNS) is an Internet database that translates domain names that are meaningful and recognizable by people into the numeric IP addresses that the Internet uses.
DOM
Document Object Model
DSML
Directory Service Markup Language
DSML certificate server
A BlackBerry® device uses a DSML certificate server to search for and download certificates.
EAP-FAST
Extensible Authentication Protocol Flexible Authentication via Secure Tunneling
EAP-GTC
Extensible Authentication Protocol Generic Token Card
EAP-MS-CHAP
Extensible Authentication Protocol Microsoft® Challenge Handshake Authentication Protocol
EAP-TLS
Extensible Authentication Protocol Transport Layer Security
EAP-TTLS
Extensible Authentication Protocol Tunneled Transport Layer Security
EAP
Extensible Authentication Protocol
Enterprise Service Policy
The Enterprise Service Policy controls which BlackBerry devices can connect to a BlackBerry® Enterprise Server.
ETP
456
Administration Guide Glossary
Email Transfer Protocol
FQDN fully qualified domain name
GAN generic access network
GME
The gateway message envelope (GME) protocol is a Research In Motion proprietary protocol that allows the transfer of compressed and encrypted data between the wireless network and BlackBerry devices. The protocol defines a routing layer that specifies the types of message contents allowed and the addressing information for the data. Gateways and routing components use this information to identify the type and source of the BlackBerry device data, and the appropriate destination service to route the data to.
GPO
Group Policy Object
GPS
Global Positioning System
HTML
Hypertext Markup Language
HTTP
Hypertext Transfer Protocol
HTTPS
Hypertext Transfer Protocol over Secure Sockets Layer
IBM DB2 UDB
IBM® DB2® Universal Database
IIS
Internet Information Services
IP address
An Internet Protocol (IP) address is an identification number that each computer or mobile device uses when it sends or receives information over a network, such as the Internet. This identification number identifies the specific computer or mobile device on the network.
IPPP
Internet Protocol Proxy Protocol
IPSec
457
Administration Guide Glossary
Internet Protocol Security
IT administration command
An IT administration command is a command that you can send over the wireless network to protect sensitive information on a BlackBerry device or delete all BlackBerry device data.
IT policy
An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry devices, BlackBerry enabled devices, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.
IT policy rule
An IT policy rule permits you to customize and control the actions that BlackBerry devices, BlackBerry enabled devices, the
BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager can perform.
Java ME
Java® Platform, Micro Edition
JDBC
Java® Database Connectivity
JDE
Java® Development Environment
JNDI
Java® Naming and Directory Interface
JRE
Java® Runtime Environment
JVM
Java® Virtual Machine
LAN local area network
LDAP
Lightweight Directory Access Protocol
LDAPS
Lightweight Directory Access Protocol over SSL
LEAP
Lightweight Extensible Authentication Protocol
LED
458
Administration Guide Glossary light-emitting diode
LTPA
Lightweight Third-Party Authentication
MAC message authentication code
MAPI
Messaging Application Programming Interface
MCC mobile country code messaging server
A messaging server sends and processes messages and provides collaboration services, such as updating and communicating calendar and address book information.
MIDP
Mobile Information Device Profile
MIME
Multipurpose Internet Mail Extensions mirror database
In database mirroring, a mirror database is a standby copy of a principal database.
MNC mobile network code
MSDE
Microsoft® SQL Server® Desktop Engine
NAT network address translation
NSPI
Name Service Provider Interface
NTLM
NT LAN Manager
OCSP
Online Certificate Status Protocol
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Administration Guide
OEM original equipment manufacturer
PAC proxy auto-configuration
PAP
Push Access Protocol
PEAP
Protected Extensible Authentication Protocol
PIM personal information management
PIN personal identification number
PKCS
Public-Key Cryptography Standards
PKI
Public Key Infrastructure principal database
In database mirroring, a principal database is the database that starts the mirroring session.
PSK pre-shared key
RMI
Record Management System
RPC remote procedure call
RTF
Rich Text Format
SAN subject alternative name
SIP
Session Initiation Protocol
460
Glossary
Administration Guide Glossary
S/MIME
Secure Multipurpose Internet Mail Extensions
SMB
Server Message Block
SMS
Short Message Service
SMTP
Simple Mail Transfer Protocol
SNMP
Simple Network Management Protocol
SPN service principal name
SQL
Structured Query Language
SRP
Server Routing Protocol
SRP ID
The SRP ID is a unique identifier for the BlackBerry® Enterprise Server that the BlackBerry Enterprise Server uses to identify itself to the BlackBerry® Infrastructure during SRP authentication.
SSID service set identifier
SSL
Secure Sockets Layer
TCP
Transmission Control Protocol
TCP/IP
Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data over networks, such as the Internet.
TKIP
Temporal Key Integrity Protocol
TLS
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Administration Guide
Transport Layer Security
Triple DES
Triple Data Encryption Standard
UCS
Universal Content Stream
UDP/IP
User Datagram Protocol/Internet Protocol
UDP
User Datagram Protocol
UID unique identifier
UMA
Unlicensed Mobile Access
UNC
Universal Naming Convention
USB
Universal Serial Bus
UTF
UCS Transformation Format
UTF-8
8-bit UCS/Unicode Transformation Format
UTF-16LE
UCS Transformation Format 16 Little Endian
VPN virtual private network
VoIP
Voice over Internet Protocol
WAP
Wireless Application Protocol
WEP
462
Glossary
Administration Guide Glossary
Wired Equivalent Privacy witness
In database mirroring, a witness is an optional Microsoft® SQL Server® instance that permits the mirror database to know when to promote itself.
WLAN wireless local area network
XML
Extensible Markup Language
463
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Table of contents
- 26 Overview: BlackBerry Enterprise Server
- 26 Getting started in your BlackBerry Enterprise Server environment
- 29 Log in to the BlackBerry Administration Service for the first time
- 29 There is a problem with this website's security certificate
- 31 Creating administrator accounts
- 31 Administrative roles
- 31 Preconfigured administrative roles
- 35 Creating roles
- 36 Create a role
- 36 Create a role based on an existing role
- 36 Create an administrator account
- 37 Add an administrator account to a group
- 38 Specify an email address for the BlackBerry Administration Service
- 38 Permit an administrator to log in to the BlackBerry Administration Service using a messaging server account
- 38 Assign a BlackBerry device to an administrator account
- 40 Using an IT policy to manage BlackBerry Enterprise Solution security
- 40 Using IT policy rules to manage BlackBerry Enterprise Solution security
- 41 Preconfigured IT policies
- 42 Default values for preconfigured IT policies
- 46 Creating and importing IT policies
- 46 Create an IT policy
- 46 Create an IT policy based on an existing IT policy
- 47 Import IT policy data
- 47 Change the value for an IT policy rule
- 47 Assign an IT policy to a group
- 48 Assign an IT policy to a user account
- 48 Sending an IT policy over the wireless network
- 48 Resend an IT policy to a BlackBerry device manually
- 49 Resend an IT policy to a BlackBerry device automatically
- 49 Assigning IT policies and resolving IT policy conflicts
- 50 Option 1: Applying one IT policy to each user account
- 52 Option 2: Applying multiple IT policies to each user account
- 54 View the resolved IT policy rules that are assigned to a user account
- 54 Deactivating BlackBerry devices that do not have IT policies applied
- 55 Deactivate BlackBerry devices that do not have IT policies applied
- 55 Creating new IT policy rules to control third-party applications
- 55 Create an IT policy rule for a third-party application
- 55 Change or delete IT policy rules for third-party applications
- 56 Export all IT policy data to a data file
- 56 Delete an IT policy
- 57 Configuring security options
- 57 Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other
- 57 Algorithms that the BlackBerry Enterprise Solution uses to encrypt data
- 57 Change the symmetric key encryption algorithm that the BlackBerry Enterprise Solution uses
- 58 Managing BlackBerry device access to the BlackBerry Enterprise Server
- 58 Turn on the Enterprise Service Policy
- 59 Configure the Enterprise Service Policy
- 59 Permit a user to override the Enterprise Service Policy
- 60 Extending messaging security to a BlackBerry device
- 60 Extending messaging security using PGP encryption
- 61 Extending messaging security using S/MIME encryption
- 63 Enforcing secure messaging using classifications
- 63 Create a message classification
- 64 Create a message classification based on an existing message classification
- 64 Order message classifications
- 65 Delete a message classification
- 65 Generating organization-specific encryption keys for PIN message encryption
- 65 Generate a PIN encryption key
- 66 Turn off BlackBerry services that the BlackBerry MDS Connection Service, BlackBerry Collaboration Service, and BlackBerry MVS provide
- 66 When a BlackBerry device overwrites data in the BlackBerry device memory
- 67 Changing when a BlackBerry device cleans the BlackBerry device memory
- 67 Best practice: Configuring additional memory cleaner settings for BlackBerry devices
- 68 Managing the BlackBerry MDS Integration Service certificate
- 68 Configuring the BlackBerry MDS Integration Service instances to use a trusted certificate
- 69 Generate a self-signed certificate for the BlackBerry MDS Integration Service
- 69 Permit client authentication between the BlackBerry MDS Integration Service and web services that use self-signed certificates
- 70 Configure support for notification messages over HTTPS for BlackBerry MDS Runtime Applications on BlackBerry devices
- 70 Import the X.509 certificate for the web service into the trust store of the BlackBerry MDS Integration Service
- 71 Import the X.509 certificate for the BlackBerry MDS Integration Service into the trust store of the JVM that runs the notification client
- 72 Configuring the BlackBerry Enterprise Server environment
- 72 Best practice: Running the BlackBerry Enterprise Server
- 72 Configuring certain BlackBerry Enterprise Server components to use proxy servers
- 73 Configure a BlackBerry Enterprise Server component to use a .pac file
- 74 Configure a BlackBerry Enterprise Server component to use a proxy server
- 74 Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of BlackBerry devices
- 75 Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component
- 75 Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection Service
- 76 Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Integration Service
- 76 Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration Service
- 77 Associate a BlackBerry MDS Integration Service pool with a BlackBerry Enterprise Server
- 77 Configuring support for Unicode languages
- 77 Configure support for Unicode languages
- 78 Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages
- 79 Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment
- 81 Configuring user accounts
- 81 Creating user groups
- 81 Create a group to manage similar user accounts
- 81 Add user accounts to a group
- 82 Adding a user account to the BlackBerry Enterprise Server
- 82 Add a user account
- 83 Create a user account that is not in the contact list in the BlackBerry Configuration Database
- 83 Export a list of user accounts
- 84 Importing a list of user accounts to a BlackBerry Enterprise Server
- 87 Assigning BlackBerry devices to users
- 87 Preparing to distribute a BlackBerry device
- 87 Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto the BlackBerry device
- 87 Prevent the BlackBerry Enterprise Server from synchronizing existing email messages onto a BlackBerry device
- 88 Assigning BlackBerry devices to user accounts
- 88 Option 1: Activate a BlackBerry device using the BlackBerry Administration Service
- 89 Option 2: Activating a BlackBerry device over the wireless network
- 92 Option 3: Activating BlackBerry devices over the LAN
- 93 Option 4: Activating BlackBerry devices using the BlackBerry Web Desktop Manager
- 93 Option 5: Activating BlackBerry devices over an enterprise Wi-Fi network
- 96 Configuring BlackBerry Enterprise Server high availability
- 96 Check the health of a BlackBerry Enterprise Server
- 96 Availability state and failover status of the BlackBerry Enterprise Server
- 96 How the BlackBerry Enterprise Server uses health parameters
- 97 Defining when failover occurs
- 99 Changing the promotion threshold and failover threshold
- 99 Change the promotion threshold and failover threshold and the order of the health parameters
- 101 Changing when automatic failover occurs by customizing the health parameters for user accounts and messaging servers
- 102 Prerequisites: Configuring the BlackBerry Enterprise Server pair to fail over automatically
- 103 Configure the BlackBerry Enterprise Server to fail over automatically
- 103 Monitoring the BlackBerry Enterprise Server for an automatic failover event
- 103 Use the BlackBerry Administration Service to find the time and reason for the last automatic failover event
- 104 Fail over the BlackBerry Enterprise Server manually using the BlackBerry Administration Service
- 104 Fail over the BlackBerry Enterprise Server manually using the BlackBerry Configuration Panel
- 105 Configuring high availability for BlackBerry Enterprise Server components
- 105 Creating a BlackBerry MDS Connection Service pool for high availability
- 105 Create a BlackBerry MDS Connection Service pool for high availability
- 105 Configure a hardware load balancer to provide access to BlackBerry MDS Connection Service central push servers
- 106 Create a BlackBerry Collaboration Service pool for high availability
- 107 Configure the BlackBerry MDS Connection Service and BlackBerry Collaboration Service to fail over automatically
- 107 Create a BlackBerry Attachment Service pool for high availability
- 108 You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses
- 109 Create a BlackBerry Router pool for high availability
- 110 Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router
- 110 Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager
- 111 Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets
- 112 Changing the name of the BlackBerry Administration Service pool
- 112 Change the name of the BlackBerry Administration Service pool
- 113 Creating a BlackBerry MDS Integration Service pool
- 113 Configure a hardware load balancer for the BlackBerry MDS Integration Service pool
- 113 Change the tolerance threshold for missing heartbeats for a BlackBerry MDS Integration Service instance in a pool
- 114 Turn off DNS caching for Java applications that are clients of a BlackBerry MDS Integration Service pool
- 114 Fail over the BlackBerry MDS Connection Service or BlackBerry Collaboration Service manually
- 115 Recover a BlackBerry MDS Integration Service pool that stopped responding
- 116 Monitoring the high availability status or job deployment status using the BlackBerry Administration Service
- 116 Monitor the high availability status or job deployment status using the BlackBerry Administration Service
- 116 Remove a BlackBerry MDS Connection Service instance from a pool
- 117 Remove a BlackBerry Collaboration Service instance from a pool
- 117 Remove a BlackBerry Attachment Service instance from a pool
- 118 Remove a BlackBerry Router instance from a pool
- 119 Configuring BlackBerry Configuration Database high availability
- 119 Prerequisites: Configuring database mirroring or database replication of the BlackBerry Configuration Database or BlackBerry MDS Integration Service database
- 120 Configuring database mirroring
- 120 Stop the BlackBerry Enterprise Server or BlackBerry MDS Integration Service instances
- 121 Configure database mirroring for the BlackBerry Configuration Database or BlackBerry MDS Integration Service database
- 121 Start the BlackBerry Enterprise Server or BlackBerry MDS Integration Service instances
- 122 Configure the BlackBerry Enterprise Solution to support database mirroring
- 123 Resend the database mirroring parameters to BlackBerry Enterprise Server components
- 124 Configuring the BlackBerry Configuration Database for one-way transactional replication in an environment that includes Microsoft SQL Server 2005 or 2008
- 124 Stop the BlackBerry Enterprise Server or BlackBerry MDS Integration Service instances
- 125 Create the replicated BlackBerry Configuration Database from a backup
- 125 Permit access to the BlackBerry Configuration Database instances
- 125 Configure the publication for the BlackBerry Configuration Database
- 126 Prepare the database server that hosts the replicated BlackBerry Configuration Database and configure the subscription
- 127 Start the BlackBerry Enterprise Server or BlackBerry MDS Integration Service instances
- 128 Reacting if the BlackBerry Configuration Database that you configured for transactional replication stops responding
- 128 Return to the BlackBerry Configuration Database when you configured transactional replication
- 129 Configuring a new mirror BlackBerry Configuration Database
- 130 Sending software and BlackBerry Java Applications to BlackBerry devices
- 130 Managing BlackBerry Java Applications and BlackBerry Device Software
- 131 Installing BlackBerry Java Applications on BlackBerry devices
- 131 Developing BlackBerry Java Applications for BlackBerry devices
- 131 Preparing to distribute BlackBerry Java Applications
- 132 Specify a shared network folder for BlackBerry Java Applications
- 132 Add a BlackBerry Java Application to the application repository
- 133 Add a collaboration client to the application repository
- 133 Add the BlackBerry MDS Runtime to the application repository
- 133 Specify keywords for a BlackBerry Java Application
- 134 Configuring application control policies
- 134 Standard application control policies
- 135 Change a standard application control policy
- 135 Create custom application control policies for a BlackBerry Java Application
- 136 Policy precedence on the BlackBerry device
- 137 Application control policies for unlisted applications
- 137 Change the standard application control policy for unlisted applications that are optional
- 137 Create an application control policy for unlisted applications
- 138 Configure the priority of application control policies for unlisted applications
- 138 Creating software configurations
- 139 Create a software configuration
- 140 Add a BlackBerry Java Application to a software configuration
- 140 Assign a software configuration to a group
- 141 Assign a software configuration to multiple user accounts
- 141 Assign a software configuration to a user account
- 142 Install BlackBerry Java Applications on a BlackBerry device at a central computer
- 142 View the status of a job
- 143 View the status of a task
- 151 Stopping a job that is running
- 151 Stop a job that is running
- 151 View the users that have a BlackBerry Java Application installed on their BlackBerry devices
- 152 View how the BlackBerry Administration Service resolved software configuration conflicts for a user account
- 153 Reconciliation rules for conflicting settings in software configurations
- 154 Reconciliation rules: BlackBerry Java Applications
- 157 Reconciliation rules: BlackBerry Device Software
- 157 Reconciliation rules: Standard application settings
- 159 Reconciliation rules: Application control policies
- 159 Reconciliation rules: Application control policies for unlisted applications
- 161 Alternative methods for installing BlackBerry Java Applications on BlackBerry devices
- 161 Installing BlackBerry Java Applications on BlackBerry devices without using the BlackBerry Administration Service
- 161 Developing BlackBerry Java Applications for BlackBerry devices
- 161 Methods you can use to install BlackBerry Java Applications on BlackBerry devices
- 162 Installing BlackBerry Java Applications using the BlackBerry Desktop Software
- 163 Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Desktop Software
- 163 Make the BlackBerry Java Application available to the BlackBerry Desktop Software
- 164 Install the BlackBerry Java Application using the BlackBerry Desktop Software
- 164 Installing BlackBerry Java Applications using the BlackBerry Application Web Loader
- 165 Prerequisites: Installing BlackBerry Java Applications using the BlackBerry Application Web Loader
- 166 Enable the BlackBerry Application Web Loader on a web server
- 166 Install the BlackBerry Java Application using the BlackBerry Application Web Loader
- 167 Installing BlackBerry Java Applications using the standalone application loader tool
- 167 Prerequisites: Installing BlackBerry Java Applications using the standalone application loader tool
- 168 Add BlackBerry Java Application files to a shared network folder
- 168 Share the Research In Motion folder that contains the BlackBerry Java Application
- 169 Configure the standalone application loader tool to install the BlackBerry Java Application in automated mode
- 169 Install the BlackBerry Java Application using the standalone application loader tool
- 169 Installing BlackBerry Java Applications using a web browser on BlackBerry devices
- 170 Prerequisites: Installing BlackBerry Java Applications using a web browser on BlackBerry devices
- 170 Install the BlackBerry Java Application on a web server
- 171 Install the BlackBerry Java Application using a web browser on the BlackBerry device
- 172 Making BlackBerry MDS Runtime Applications and BlackBerry Browser Applications available to users
- 172 Overview: Creating BlackBerry MDS Runtime Applications and sending them to BlackBerry devices
- 174 Preparing BlackBerry devices to install BlackBerry MDS Runtime Applications and BlackBerry Browser Applications
- 175 Configuring a BlackBerry MDS Integration Service to support a JDBC driver
- 175 Specify JDBC driver information for a BlackBerry MDS Integration Service
- 175 Add support for a JDBC driver to a BlackBerry MDS Integration Service
- 176 Configuring access to web services and managing signed and unsigned applications
- 176 Permit BlackBerry MDS Runtime Applications to access web services using HTTPS
- 177 Define a BlackBerry MDS Runtime Application as a trusted application
- 177 Permit users to install unsigned BlackBerry MDS Runtime Applications on BlackBerry devices
- 177 Configuring how users access and use BlackBerry MDS Runtime Applications
- 178 BlackBerry MDS Application Console
- 178 Log in to the BlackBerry MDS Application Console
- 179 Making BlackBerry MDS Runtime Applications and BlackBerry Browser Applications available for installation
- 180 Sending BlackBerry MDS Runtime Applications and BlackBerry Browser Applications to BlackBerry devices
- 181 Applying an application control policy to a BlackBerry MDS Runtime Application
- 181 Prepare the application launcher file for a BlackBerry MDS Runtime Application
- 182 Assign an application control policy to a BlackBerry MDS Runtime Application
- 184 Configuring how users access enterprise applications and web content
- 184 Specifying a BlackBerry MDS Connection Service as a central push server
- 184 Specify a BlackBerry MDS Connection Service as a central push server
- 185 Configuring how BlackBerry devices authenticate to content servers
- 185 Configure how BlackBerry devices authenticate to content servers
- 185 Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use NTLM
- 186 Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use Kerberos
- 186 Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that use LTPA
- 187 Configuring the BlackBerry MDS Connection Service to authenticate devices to the RSA Authentication Manager
- 189 Configuring how the BlackBerry MDS Connection Service manages requests for web content
- 189 Configure the BlackBerry MDS Connection Service to manage HTTP cookie storage
- 189 Configure the timeout limit for HTTP connections with BlackBerry devices
- 190 Configure the timeout limit for HTTP connections with web servers
- 190 Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections
- 190 Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service
- 191 Create a key store to store certificates for use with HTTPS connections
- 191 Add a certificate for the BlackBerry MDS Connection Service
- 192 Export the BlackBerry MDS Connection Service certificate to make it available to push applications
- 192 Import the BlackBerry MDS Connection Service certificate to the key store of a push application
- 192 Configuring a BlackBerry MDS Connection Service to trust web servers
- 193 Specify whether the BlackBerry MDS Connection Service requires trusted HTTPS connections from web servers
- 193 Specify whether the BlackBerry MDS Connection Service requires trusted TLS connections from web servers
- 194 Configuring certificate server information for the BlackBerry MDS Connection Service
- 200 Add a retrieved certificate for a web server to the key store
- 200 Permitting users to access intranet sites on BlackBerry devices using global login information
- 200 Configure global login information for intranet site access
- 201 Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices
- 201 Specify the maximum amount of data that a BlackBerry MDS Connection Service can send to BlackBerry devices
- 201 Specify the pending content timeout limit for a BlackBerry MDS Connection Service
- 201 Permit Java applications to use scalable socket connections with a BlackBerry MDS Connection Service
- 202 Specify the thread pool size of a BlackBerry MDS Connection Service
- 202 Specify the maximum number of scalable socket connections
- 203 Prevent the BlackBerry MDS Connection Service from using scalable HTTP
- 203 Specify the port number that the web server listens on for push application requests
- 204 Specify how often a BlackBerry MDS Connection Service polls for configuration information
- 205 Setting up the messaging environment
- 205 Creating email message filters
- 205 Create an email message filter that applies to all user accounts on a BlackBerry Enterprise Server
- 206 Turn on an email message filter that applies to all user accounts on a BlackBerry Enterprise Server
- 206 Create an email message filter that applies to a specific user account
- 207 Turn on an email message filter that applies to a specific user account
- 207 Copying existing email message filters to another BlackBerry Enterprise Server
- 208 Export email message filters for a BlackBerry Enterprise Server
- 208 Import email message filters for a BlackBerry Enterprise Server
- 208 Copying existing email message filters to user accounts
- 208 Export email message filters for a user account
- 209 Import email message filters for a user account
- 209 Extension plug-ins for processing messages
- 210 Install an extension plug-in application
- 210 Add an extension plug-in to a BlackBerry Messaging Agent
- 211 Change how a BlackBerry Messaging Agent uses extension plug-ins
- 211 Mapping contact information fields for synchronization and contact lookups
- 212 Map a contact information field in an email application to a contact list field on BlackBerry devices
- 212 Map a contact list field in an email application to a contact list field on a BlackBerry device
- 212 Map contact information fields that users defined to contact list fields on BlackBerry devices
- 213 Map contact information fields that users defined to contact list fields on a BlackBerry device
- 214 Configuring BlackBerry devices to enroll certificates over the wireless network
- 214 Configure the certificate information using IT policies
- 215 Configure the BlackBerry MDS Connection Service to connect to the certificate authority
- 216 Add communication information to a BlackBerry MDS Connection Service configuration set
- 217 Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance
- 217 Add certificate information to a Wi-Fi profile
- 218 Managing an enrolled certificate
- 218 Change the polling interval, logging, and pool size for the BlackBerry MDS Connection Service connection to the certificate authority
- 219 Properties in the rimpublic.properties file
- 220 Making the BlackBerry Web Desktop Manager available to users
- 220 Installing the client components of the BlackBerry Web Desktop Manager on users' computers
- 220 Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP
- 221 Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows Vista
- 222 Configure the Microsoft ActiveX Installer on Windows Vista
- 222 Configure users' computers to install the client file for the BlackBerry Web Desktop Manager automatically
- 224 Make the BlackBerry Web Desktop Manager available to users
- 225 Configuring the BlackBerry Web Desktop Manager
- 225 Permit users to perform administrative tasks using the BlackBerry Web Desktop Manager
- 225 Permit users to create activation passwords using the BlackBerry Web Desktop Manager
- 226 Permit users to activate BlackBerry devices using the BlackBerry Web Desktop Manager
- 226 Permit users to back up and restore data using the BlackBerry Web Desktop Manager
- 227 Configure the domains for backing up data using the BlackBerry Web Desktop Manager
- 227 Change the text colors in the BlackBerry Web Desktop Manager
- 227 BlackBerry Web Desktop Manager text colors
- 228 Display a custom image in the BlackBerry Web Desktop Manager
- 229 Display the domain name on the login page of the BlackBerry Web Desktop Manager
- 230 Creating and configuring Wi-Fi profiles, VPN profiles, and VoIP profiles
- 230 Creating and configuring Wi-Fi profiles
- 230 Prerequisites: Creating Wi-Fi profiles and VPN profiles
- 232 Create a Wi-Fi profile
- 232 Create a Wi-Fi profile based on an existing Wi-Fi profile
- 232 Configure a Wi-Fi profile
- 233 Assign a Wi-Fi profile to a user account
- 233 Configure a Wi-Fi profile on a BlackBerry device
- 233 Creating and configuring VPN profiles
- 234 Create a VPN profile
- 234 Create a VPN profile based on an existing VPN profile
- 234 Configure a VPN profile
- 235 Assign a VPN profile to a user account
- 235 Associate a VPN profile with a Wi-Fi profile
- 235 Creating and configuring a VoIP profile
- 236 Create a VoIP profile
- 236 Create a VoIP profile that is based on an existing VoIP profile
- 237 Configure a VoIP profile
- 237 Assign a VoIP profile to a user account
- 238 Associate a VoIP profile with a Wi-Fi profile
- 238 Delete a Wi-Fi profile
- 238 Delete a VPN profile
- 239 Delete a VoIP profile
- 239 Importing profile information from a .csv file
- 239 Best practices: Creating a .csv file that contains profile information that you want to import
- 240 Create a .csv file that contains profile information that you want to import
- 242 Import profile information from a .csv file
- 243 Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices
- 243 Configuring WEP encryption
- 243 Configure WEP keys for BlackBerry devices using a Wi-Fi profile
- 244 Configuring PSK encryption
- 244 Configure PSK encryption data for BlackBerry devices using a Wi-Fi profile
- 245 Configuring LEAP authentication
- 245 Configure LEAP authentication data for BlackBerry devices using a Wi-Fi profile
- 246 Configuring PEAP authentication
- 246 Configure PEAP authentication data for BlackBerry devices using a Wi-Fi profile
- 247 Prerequisites: Distributing a certificate using the BlackBerry Desktop Manager
- 247 Distribute a certificate using the BlackBerry Desktop Manager
- 248 Configure PEAP configuration settings in the Wi-Fi profile on a BlackBerry device
- 249 Configuring EAP-TLS authentication
- 249 Configure EAP-TLS authentication data for BlackBerry devices using a Wi-Fi profile
- 250 Configure EAP-TLS configuration settings in the Wi-Fi profile on a BlackBerry device
- 251 Configuring EAP-TTLS authentication
- 251 Configure EAP-TTLS authentication data for BlackBerry devices using a Wi-Fi profile
- 252 Configure EAP-TTLS configuration settings in the Wi-Fi profile on a BlackBerry device
- 252 Configuring EAP-FAST authentication
- 253 Configure EAP-FAST authentication
- 253 Send EAP-FAST authentication data to a BlackBerry device using a Wi-Fi profile
- 254 Configure EAP-FAST configuration settings in the Wi-Fi profile on BlackBerry devices
- 255 Configuring software tokens for BlackBerry devices
- 255 Prerequisites: Configuring BlackBerry devices for RSA authentication
- 256 Configure BlackBerry devices for RSA authentication
- 256 Configure RSA authentication over a Wi-Fi network using a software token
- 257 Configure RSA authentication over a VPN network using a software token
- 257 Assign software tokens to a user account
- 259 Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager
- 259 Import a new SSL certificate for the BlackBerry Administration Service and BlackBerry Web Desktop Manager
- 260 Configuring Microsoft Active Directory authentication in an environment that includes a resource forest
- 261 Change the information for Microsoft Active Directory authentication
- 262 Configuring single sign-on authentication for the BlackBerry Administration Service and BlackBerry Web Desktop Manager
- 262 Configure constrained delegation for the Microsoft Active Directory account to support single sign-on authentication
- 263 Turn on single sign-on authentication for the BlackBerry Administration Service
- 263 BlackBerry Administration Service web addresses and BlackBerry Web Desktop Manager web addresses that support BlackBerry Administration Service single sign-on
- 264 Changing password settings for BlackBerry Administration Service authentication
- 264 Change password settings for BlackBerry Administration Service authentication
- 264 Regenerate the system credentials for the BlackBerry Administration Service
- 265 Protecting and redistributing devices
- 265 Using IT administration commands to protect a lost or stolen BlackBerry device
- 266 Protect a stolen BlackBerry device
- 266 Protect a lost BlackBerry device
- 266 Protect a lost BlackBerry device that a user might recover
- 267 Preparing a device for redistribution to a new user
- 267 Use the BlackBerry Administration Service to delete user data and assign the device to a new user
- 268 Use the BlackBerry Administration Service to delete user data and remove the BlackBerry Device Software before assigning the device to a new user
- 269 Managing administrator accounts
- 269 Change role permissions
- 269 Change the roles for an administrator account
- 269 Delete a role
- 270 Delete an administrator account
- 271 Managing groups and user accounts
- 271 Managing groups
- 271 Using default groups to manage user accounts and administrator accounts
- 272 Remove a user account from a group
- 272 Change the properties of a group
- 273 Rename a group
- 273 Delete a group
- 273 Managing user accounts
- 274 Move a user account to a different group
- 274 Move a user account from one BlackBerry Enterprise Server to another
- 274 Delete a user account from the BlackBerry Enterprise Server
- 275 Update a user account manually
- 275 Add an administrator role to a user account
- 275 Update the contact list manually
- 276 Resend service books to a BlackBerry device
- 277 Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices
- 277 Managing the default distribution settings for jobs
- 277 Change default settings for a job schedule
- 278 Change how IT policies are sent to BlackBerry devices
- 279 Change how to install, update, or remove BlackBerry Java Applications
- 280 Change how to install, update, or remove the BlackBerry Device Software
- 281 Change how the BlackBerry Enterprise Server sends standard application settings to BlackBerry devices
- 283 Managing the distribution settings for a specific job
- 283 Specify the start time and priority for a job
- 283 Change how a job sends IT policies to BlackBerry devices
- 285 Change how a job sends BlackBerry Java Applications to BlackBerry devices
- 286 Change how a job sends the BlackBerry Device Software to BlackBerry devices
- 287 Change how a job sends standard application settings to BlackBerry devices
- 288 Managing BlackBerry Java Applications on BlackBerry devices
- 288 Make a BlackBerry Java Application unavailable for installation
- 289 Remove a BlackBerry Java Application from BlackBerry devices over the wireless network
- 289 Managing software configurations
- 289 Remove a software configuration from a group
- 290 Remove a software configuration from multiple user accounts
- 290 Remove a software configuration from a user account
- 291 Delete a software configuration
- 292 Managing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications
- 292 Update a BlackBerry MDS Runtime Application or BlackBerry Browser Application on BlackBerry devices
- 293 Removing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications
- 293 Make a BlackBerry MDS Runtime Application or BlackBerry Browser Application unavailable for installation
- 294 Remove a BlackBerry MDS Runtime Application or BlackBerry Browser Application from BlackBerry devices
- 295 Remove a BlackBerry MDS Runtime Application or BlackBerry Browser Application from a specific BlackBerry device
- 295 Cancel a request to install, update, or remove a BlackBerry MDS Runtime Application or BlackBerry Browser Application
- 295 Remove application data from the BlackBerry MDS Integration Service
- 296 Remove a certificate from the BlackBerry MDS Integration Service trusted store
- 296 Block notification messages that an event data source sends to BlackBerry devices
- 297 Managing how users access enterprise applications and web content
- 297 Restricting user access to content on web servers
- 297 Restrict requests for content on web servers from BlackBerry devices
- 297 Specify web address patterns
- 298 Create a pull rule
- 298 Restrict or permit web addresses and Intranet addresses using a pull rule
- 299 Assign a pull rule to the members of a group
- 300 Assign a pull rule to user accounts
- 300 Restricting user access to media content in the BlackBerry Browser
- 300 Prevent users from accessing specific media types
- 301 Configure a maximum file size for media types
- 301 Configuring Integrated Windows authentication so that users can access resources on your organization's network
- 302 Configuring the Microsoft Active Directory account to delegate access
- 304 Configuring the BlackBerry MDS Connection Service when the messaging server is located in a remote Microsoft Active Directory domain
- 305 Turn on Integrated Windows authentication so that users can access resources on your organization's network
- 306 Restricting the push application content that users can receive
- 306 Restrict push applications from sending data to BlackBerry devices
- 307 Create push initiators for push applications
- 307 Turn on push authorization
- 308 Create a push rule
- 308 Assign push initiators to a push rule
- 309 Assign a push rule to the members of a group
- 309 Assign a push rule to user accounts
- 310 Encrypt push requests that push applications send to BlackBerry devices
- 310 Associate a push initiator with the BlackBerry MDS Integration Service
- 310 Managing push application requests
- 311 Specify device ports for application-reliable push requests
- 311 Store push application requests in the BlackBerry Configuration Database
- 312 Configure the settings for storing push requests in the BlackBerry Configuration Database
- 312 Configure the maximum number of active connections that a BlackBerry MDS Connection Service can process
- 313 Configure the maximum number of queued connections that a BlackBerry MDS Connection Service can process
- 313 Delete requests from the push request queue manually
- 314 Managing organizer data synchronization
- 314 Managing the wireless backup and recovery of organizer data
- 314 Turn off the wireless backup of organizer data for a user account
- 314 Delete organizer data for members of a user group from the BlackBerry Enterprise Server
- 315 Delete a user's organizer data from a BlackBerry Enterprise Server
- 315 Turning off organizer data synchronization
- 315 Turn off organizer data synchronization for all user accounts that are associated with a BlackBerry Enterprise Server
- 315 Turn off organizer data synchronization for a specific user account
- 316 Changing how organizer data synchronizes
- 316 Change the direction of organizer data synchronization for all user accounts on a BlackBerry Enterprise Server
- 316 Change the direction of organizer data synchronization for a specific user account
- 317 Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for all user accounts on a BlackBerry Enterprise Server
- 317 Change how the BlackBerry Administration Service resolves conflicts during organizer data synchronization for a specific user account
- 318 Synchronizing contact pictures
- 318 Turn off synchronization of contact pictures for a user account
- 319 Managing your organization's messaging environment and attachment support
- 319 Managing message forwarding
- 319 Forward email messages to a BlackBerry device when no filter rules apply
- 319 Do not deliver email messages to a BlackBerry device when no filter rules apply
- 320 Forward email messages from inbox subfolders to a BlackBerry device
- 320 Turn off email message forwarding to user accounts in a group
- 321 Turn off email message forwarding to a user account
- 321 Turn off synchronization for email messages sent from a BlackBerry device
- 322 Turn off email message forwarding when a user connects a BlackBerry device to a computer
- 322 Managing the incoming message queue
- 322 Delete email messages for user accounts from the incoming message queue
- 323 Managing wireless message reconciliation
- 323 Turn off wireless message reconciliation for a BlackBerry Enterprise Server
- 323 Turn on reconciliation for permanently deleted email messages
- 324 Managing access to remote message data
- 324 Prevent a user from checking the availability of meeting participants on the BlackBerry device
- 324 Prevent a user from searching for remote email messages using a device
- 325 Managing email messages that contain HTML and rich content
- 325 View whether a user turned on support for email messages that contain HTML and rich content for a BlackBerry device
- 326 Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server
- 327 Turn off support for rich text formatting and inline images in email messages using an IT policy rule
- 327 Synchronizing folders on the BlackBerry device
- 327 Control which published public contact folders a user can synchronize to a BlackBerry device
- 328 Control which personal contact subfolders a user can synchronize to a BlackBerry device
- 328 Control which personal mail folders a user can synchronize with a BlackBerry device
- 329 Configuring access to documents on remote file systems
- 329 Configure the BlackBerry MDS Connection Service to communicate with a remote file system
- 330 Add communication information to a BlackBerry MDS Connection Service configuration set
- 331 Assign a BlackBerry MDS Connection Service configuration set to a BlackBerry MDS Connection Service instance
- 332 Managing signatures and disclaimers in email messages
- 332 Add a signature to email messages that a user sends from a BlackBerry device
- 332 Add a disclaimer to email messages that users send from BlackBerry devices
- 332 Add a disclaimer to email messages that a user sends from a BlackBerry device
- 333 Specify conflict rules for disclaimers
- 333 Turn off disclaimers for email messages
- 334 Monitor email messages that users send from BlackBerry devices
- 334 Sending notification messages to users
- 335 Send a notification message to all users in a BlackBerry Domain
- 335 Send a notification message to all users on a BlackBerry Enterprise Server
- 335 Send a notification message to group members
- 335 Send a notification message to a user
- 336 Change the size of the message state database
- 336 How the BlackBerry Attachment Connector communicates with BlackBerry Attachment Service instances
- 337 Change how a BlackBerry Attachment Connector retries sending requests to a BlackBerry Attachment Service
- 337 Change how a BlackBerry Attachment Connector restores a lost connection to a BlackBerry Attachment Service
- 338 Attachment file formats that the BlackBerry Attachment Service supports
- 338 Limitations for supported attachment file formats
- 340 Changing how a BlackBerry Attachment Service converts attachments
- 340 Change how a BlackBerry Attachment Service converts attachments
- 342 Change the maximum file size for attachments that users can receive
- 343 Turn off support for an attachment file format for a BlackBerry Attachment Service
- 344 Add support for an additional attachment file format to a BlackBerry Attachment Service
- 344 Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server
- 345 Change the maximum file size for attachments that users can send
- 345 Prevent users from sending large attachments
- 346 Change the maximum file size of attachments that users can download
- 347 Managing calendars
- 347 Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services or MAPI and CDO libraries
- 347 Prerequisites: Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services
- 348 Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services
- 348 Configure the BlackBerry Enterprise Server to use MAPI and CDO libraries
- 349 Configure the BlackBerry Messaging Agent instances to use a web address for a specific Microsoft Autodiscover service
- 350 Configure the BlackBerry Messaging Agent instances to use a specific web address for a client access server for Microsoft Exchange
- 350 Configuring the BlackBerry Messaging Agent instances to look up the user's status using only Microsoft Exchange Web Services
- 351 Correcting calendar synchronization errors on BlackBerry devices
- 352 Configuration levels using the BlackBerry Enterprise Trait Tool
- 352 Turn on the calendar synchronization process
- 353 View the current settings for calendar synchronization
- 353 Permit the calendar synchronization process to correct errors automatically
- 354 Configure the window of days to check for calendar synchronization errors
- 354 Configure when the calendar synchronization process runs
- 356 Logging information for the calendar synchronization process
- 356 Delete a calendar synchronization setting
- 357 Start the calendar synchronization process manually for a user account
- 357 Improving the flow of email messages and calendar synchronization when the BlackBerry Enterprise Server runs on Windows Server 2008
- 357 Change how the BlackBerry Enterprise Server creates temporary MAPI profiles for the CalHelper application
- 359 Managing instant messaging
- 359 Installing a collaboration client on BlackBerry devices
- 359 Change the instant messaging server that a BlackBerry Collaboration Service connects to
- 360 Change the transport protocol for a Microsoft Office Communicator environment
- 360 Specify the Windows domain name for users who log in to a collaboration client
- 360 Managing instant messaging sessions
- 361 Specify the maximum number of instant messaging sessions that can be open at the same time
- 361 Specify the inactivity timeout limit for instant messaging sessions
- 361 Managing instant messaging features
- 361 Prevent users from sending specific file types to instant messaging contacts using the BlackBerry Client for IBM Lotus Sametime
- 362 Specifying the maximum size of file types that users can send using the BlackBerry Client for IBM Lotus Sametime
- 362 Prevent users from sending instant messaging conversations in email messages
- 362 Prevent users from saving instant messaging conversations
- 363 Hide the icon that appears on BlackBerry devices for mobile contacts
- 363 Make additional contact information and phone numbers available for the BlackBerry Client for IBM Lotus Sametime users
- 365 Managing a BlackBerry Domain
- 365 Restarting BlackBerry Enterprise Server components
- 366 Restart a BlackBerry Enterprise Server component using the BlackBerry Administration Service
- 366 Restart a BlackBerry Enterprise Server component using Windows Services
- 366 Best practice: Restarting more than one BlackBerry Administration Service instance
- 367 BlackBerry Enterprise Trait Tool traits
- 374 Permit the BlackBerry Messaging Agent to write statistics to Microsoft Exchange mailboxes
- 375 Managing BlackBerry CAL keys
- 375 Add or delete a BlackBerry CAL key
- 376 Copy a BlackBerry CAL key to a text file
- 376 Configuring the BlackBerry Mail Store Service instance that updates the contact list
- 377 Configure the BlackBerry Mail Store Service instance that updates the contact list
- 377 Configuring a Hosted BlackBerry services environment
- 378 Configuring Hosted BlackBerry services when you permit your organization’s customers limited access to Microsoft Active Directory
- 379 Configure Hosted BlackBerry services when your organization’s customers have full control of their subtree in Microsoft Active Directory
- 380 Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data
- 380 Configure the BlackBerry Enterprise Server to connect to Microsoft Active Directory
- 381 Configure the BlackBerry Enterprise Server to retrieve email addresses and organizer data using LDAP
- 382 Prevent the BlackBerry Enterprise Server from retrieving contact information for specific users
- 383 Restrict the location in Microsoft Active Directory that the BlackBerry Enterprise Server can retrieve email addresses and organizer data from
- 383 Configuring BlackBerry Policy Service throttling
- 384 View the current settings for BlackBerry Policy Service throttling
- 384 Configuring BlackBerry Policy Service throttling for IT policies and service books
- 385 Configuring BlackBerry Policy Service throttling for PIN encryption keys
- 386 Configuring BlackBerry Policy Service throttling for application polling
- 386 Delete a BlackBerry Policy Service throttling setting
- 387 Change the port number that BlackBerry Enterprise Server components use to connect to the BlackBerry Configuration Database
- 387 Change the port number that the syslog tools use to monitor BlackBerry Enterprise Server events
- 389 BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring
- 389 How the BlackBerry Controller monitors the BlackBerry Enterprise Server components
- 389 Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent
- 392 Change how the BlackBerry Controller restarts a BlackBerry Enterprise Server service
- 394 BlackBerry MDS Integration Service notification messages
- 394 Block notification messages that an event data source sends to BlackBerry devices
- 395 BlackBerry Enterprise Server Alert Tool
- 395 Configuring notifications using the BlackBerry Enterprise Server Alert Tool
- 397 BlackBerry Enterprise Server log files
- 397 Monitoring PIN messages, SMS text messages, and calls
- 397 Change the default location for the log files for PIN messages, SMS text messages, and calls
- 398 Log files for BlackBerry Enterprise Server components
- 398 Component identifiers for log files
- 400 Changing the location where BlackBerry Enterprise Server components save log files
- 400 Changing how BlackBerry Enterprise Server components create log files
- 405 BlackBerry MDS Connection Service log files
- 405 Changing how the BlackBerry MDS Connection Service creates a log file
- 408 Using BlackBerry MDS Connection Service log files to view information for proxied connections to BlackBerry devices
- 409 BlackBerry Collaboration Service log files
- 409 Change which activities the BlackBerry Collaboration Service writes to a log file
- 410 BlackBerry Enterprise Solution connection types and port numbers
- 410 BlackBerry Administration Service connection types and port numbers
- 412 BlackBerry Attachment Service connection types and port numbers
- 413 BlackBerry Collaboration Service connection types and port numbers
- 415 BlackBerry Configuration Database connection types and port numbers
- 416 BlackBerry Controller connection types and port numbers
- 417 BlackBerry Dispatcher connection types and port numbers
- 419 BlackBerry Messaging Agent connection types and port numbers
- 422 BlackBerry MDS Connection Service connection types and port numbers
- 423 BlackBerry MDS Integration Service connection types and port numbers
- 424 BlackBerry MDS Integration Service database connection types and port numbers
- 425 BlackBerry Monitoring Service connection types and port numbers
- 426 BlackBerry Policy Service connection types and port numbers
- 427 BlackBerry Router connection types and port numbers
- 429 BlackBerry Synchronization Service connection types and port numbers
- 430 CalHelper connection type and port number
- 431 IBM Lotus Sametime connection type and port number
- 431 Microsoft Exchange connection types and port numbers
- 432 Microsoft Office Live Communications Server 2005 connection types and port numbers
- 432 BlackBerry Client for use with Microsoft Office Live Communications Server 2005 connection types and port numbers
- 433 Novell GroupWise Messenger connection type and port number
- 433 SNMP agent connection types and port numbers
- 434 Syslog connection type and port number
- 435 Troubleshooting
- 435 Troubleshooting: Connecting to the BlackBerry Administration Service
- 435 The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry Administration Service instance
- 436 Troubleshooting: BlackBerry Enterprise Server Performance
- 436 A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration Database uses an unexpected amount of system resources and increases wireless network traffic
- 436 Microsoft SQL Server uses a considerable amount of disk space
- 437 Troubleshooting: Setting up user accounts
- 437 You cannot create a user account in the BlackBerry Administration Service
- 437 You cannot find a new user account in the directory using the BlackBerry Administration Service
- 438 Troubleshooting: Messaging
- 438 Messages are not delivered to BlackBerry devices
- 438 Text does not appear correctly in Unicode email messages
- 438 Troubleshooting: Instant messaging
- 439 Users cannot view phone numbers for contacts in the BlackBerry Client for IBM Lotus Sametime
- 440 A user did not accept a notification about an instant message on a computer and the notification disappeared
- 441 A user receives a 301 error when the user logs in to an instant messaging application on a BlackBerry device
- 441 Troubleshooting: BlackBerry Web Desktop Manager
- 442 Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager
- 442 Troubleshooting: Connections to the Wi-Fi network
- 442 A BlackBerry device cannot connect to a Wi-Fi network
- 451 A BlackBerry device cannot open a VPN connection
- 452 A BlackBerry device cannot connect to the mobile network using UMA or GAN
- 452 Verify whether a BlackBerry device can resolve an IP address
- 453 Look up a computer name to resolve an IP address
- 453 Troubleshooting: BlackBerry Administration Service pools
- 453 BlackBerry Administration Service instances located in different network segments are not connecting to each other
- 454 Troubleshooting: BlackBerry Monitoring Service connections
- 454 A user cannot log in to the BlackBerry Monitoring Service
- 454 Troubleshooting: IT policies
- 454 I cannot find an IT policy rule in the BlackBerry Administration Service
- 456 Glossary
- 466 Provide feedback
- 467 Legal notice