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18-FAULTS/CAUSES/SOLUTIONS
ATTENTION!
All repairs must only be carried out by a specialised technician, with the product switched off and the plug disconnected.
ANOMALY POSSIBLE CAUSES
The pellets are not fed into the combustion chamber.
The pellet hopper is empty.
Sawdust has blocked the feed screw.
Faulty gear motor.
SOLUTIONS
Fill the hopper with pellets.
Empty the hopper and remove the sawdust from the feed screw by hand.
Replace the gear motor.
Replace the circuit board.
The fire goes out or the boiler stops automatically.
Faulty circuit board.
The pellet hopper is empty.
The pellets are not fed.
Fill the hopper with pellets.
See the previous anomaly.
The pellet temperature safety probe has been triggered.
Let the product cool down, restore the thermostat until the lockout is off and switch the appliance back on. If the problem persists contact Technical
Assistance.
Chrono active.
Check if the chrono setting is active.
The door is not closed properly or the gaskets are worn.
Close the door and replace the gaskets with original ones.
Unsuitable pellets.
Low pellet supply.
Change the type of pellets with those recommended by the manufacturer.
Check the flow of fuel following the instructions in the manual.
The combustion chamber is dirty.
Clogged outlet.
Faulty smoke extraction motor.
Clean the combustion chamber, following the instructions in the manual.
Clean the smoke duct.
Check the motor and replace it, if necessary.
Technical Dept. - All rights reserved - Reproduction is prohibited 27
18-FAULTS/CAUSES/SOLUTIONS
ANOMALY POSSIBLE CAUSES
The product works for a few minutes and then switches off.
Start-up phase is not completed.
Temporary power cut.
SOLUTIONS
Repeat start-up.
Switch it back on.
Clogged smoke duct.
Pellets accumulate in the brazier, the glass of the door gets dirty and the flame is weak.
Faulty or malfunctioning temperature probes.
Check and replace the probes.
Insufficient combustion air.
Make sure that the air inlet in the room is fitted and clear.
Clean the brazier and check that all the holes are clear.
Perform a general cleaning of the combustion chamber and the smoke duct.
Check the condition of the door gaskets.
Damp or unsuitable pellets.
Change the type of pellets.
The smoke evacuation motor does not work.
The convection air fan never stops.
Faulty smoke evacuation motor.
No electrical supply to the stove.
The motor is faulty.
Defective circuit board.
The control panel is broken.
Thermal probe defective or faulty.
Clean the smoke duct.
Check the motor and replace it, if necessary.
Check the mains voltage and the protection fuse.
Check the motor and capacitor and replace them, if necessary.
Replace the circuit board.
Replace the control panel.
Check the probe and replace it, if necessary.
Fan faulty.
Wait a few minutes and check motor operation, replace it if necessary.
The product has not reached the shutdown temperature yet.
Wait.
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18-FAULTS/CAUSES/SOLUTIONS
ANOMALY POSSIBLE CAUSES SOLUTIONS
The air fan does not switch on.
The remote control does not work.
The product has not reached the temperature.
Wait.
The remote control battery is flat.
Replace the battery.
Remote control faulty.
Replace the remote control.
The product always runs at maximum power when in automatic mode.
The room thermostat is in the maximum position.
Reset the temperature of the remote control.
Malfunctioning temperature probe.
Check the probe and replace it if necessary.
Faulty or malfunctioning control panel.
Check the panel and replace if necessary.
The product does not switch on.
No power supply.
Fuse tripped due to a fault.
Check the brazier.
Check the position of the brazier.
Check that the plug is inserted and the main switch is in the “I” position.
Replace the fuse with one of the same characteristics (5x20 mm T 3.15A).
Clean the brazier and remove any deposits or residues of non-burned pellets.
Put the brazier back in its place.
Check that the ignition plug warms up.
Clogged smoke outlet or smoke duct.
Faulty ignition plug.
Check and if necessary, replace.
Clean the smoke exhaust and/or the smoke duct.
Replace the ignition plug.
Technical Dept. - All rights reserved - Reproduction is prohibited 29
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